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Samsung Refrigerator Model RS27T5201SR-AA
Samsung Refrigerator Model RS27T5201SR-AA
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Samsung Refrigerator Model RS27T5201SR-AA

Samsung - 27.4 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Fingerprint Resistant Stainless Steel

Samsung’s 27.4 cu. ft. Smart large capacity Side-by-Side refrigerator is designed with a minimal display dispenser to blend beautifully into your kitchen and a finish that withstands everyday smudges.

Manufacturer: Samsung

MODEL: RS27T5201SR-AA

MSRP: $1349.99 USD


Samsung Refrigerator Model RS27T5201SR-AA Error Codes

CODE: 1E, 5E, SE 
PROBLEM: Power outage. The refrigerator will not dispense ice or water until it is fixed 
FIX: Press & hold Energy Saver button & Lightning button simultaneously for 15 seconds 

CODE: 88, 83E, 85E, 86E 
PROBLEM: Power loss. Each can be displayed if the power goes out or flashes off. 
FIX: Unplug the refrigerator, wait at least 60 seconds, replug. 

CODE: Flashing OF OF 
PROBLEM: Cooling Off Mode. Often caused by a door left ajar. 
FIX: Close the door/wait for the refrigerator to cool down 

CODE: PC ER 
PROBLEM: Door and main unit disconnection. 
FIX: Make sure there is nothing preventing the door from sealing. Wipe off any dust or debris from the top of the door. 

CODE: 26E 
PROBLEM: Bad water valve or icemaker. 
FIX: Replace the water valve (lower rear of unit). Make sure the icemaker is turned on, thaw any fill tube blockages, and verify the temperature is below 8 degrees F. 

CODE: 24E, 40E 
PROBLEM: Freezer defrost malfunction. 
FIX: Thaw frost buildup. Remove freezer contents and back inner wall of freezer. Use a hair dryer to melt any ice/frost. Re-assemble wall. Press and hold upper right and left buttons simultaneously to reset. 

CODE: 25E 
PROBLEM: Faulty refrigerator defrost. 
FIX: Verify that the defrost timer and control board are functioning properly. Replace them if not. 

CODE: 23E 
PROBLEM: Condenser fan issue. 
FIX: Make sure the refrigerator condenser fan is receiving power. Supply power if not, replace the fan if power is not the issue. 
 


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Related Error Code Pages:
Samsung Refrigerator Error Codes, Samsung Range Error Codes, Samsung Washer Error Codes, Samsung Dryer Error Codes, Samsung Microwave Error Codes, Samsung Dishwasher Error Codes, Samsung Television Error Codes,

Related Troubleshooting Pages:
Samsung Refrigerator Troubleshooting, Samsung Range Troubleshooting, Samsung Washer Troubleshooting, Samsung Dryer Troubleshooting, Samsung Microwave Troubleshooting, Samsung Dishwasher Troubleshooting, Samsung Television Troubleshooting,

Related Repair Pages:
Samsung Refrigerator Repairs, Samsung Range Repairs, Samsung Washer Repairs, Samsung Dryer Repairs, Samsung Microwave Repairs, Samsung Dishwasher Repairs, Samsung Television Repairs,

Related Parts Pages:
Samsung Refrigerator Parts, Samsung Range Parts, Samsung Washer Parts, Samsung Dryer Parts, Samsung Microwave Parts, Samsung Dishwasher Parts, Samsung Television Parts,


Samsung Refrigerator Model RS27T5201SR-AA

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Product Reviews:

Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, th
Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. When I purchased my home, I purchased almost all Samsung appliances... After this, I will never buy anything made by Samsung... not even a phone nor TV. Clearly the service rep that came out and agreed that this issue is a defect. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they stated the stove was not under warranty and they would not cover it. To make things worse, I have extended warranty through Asurion (Home Depot warranty) and they stated its something that should be covered by the manufacturer. So, I have a $700 stove where no one want to own up to being the responsible party for coverage.
Published: February 12, 2016
Teresa of Greensboro, NC
Source: consumeraffairs.com

After a year, this dishwasher has stopped working. Customer service informe
After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.
Published: July 14, 2016
Blanch of Fort Washington, MD
Source: consumeraffairs.com

My beautiful Samsung French-Door Refrigerator has caused us nothing but pro
My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...
Published: October 10, 2017
Becky of Burlington, ON
Source: consumeraffairs.com

Samsung has very poor customer service, you purchase the product expecting
Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.
Published: February 23, 2012
Tina of Flossmoor , IL
Source: consumeraffairs.com

I purchased all Samsung appliances after remodeling the kitchen. I did not
I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem. I thought this was a quality company with quality merchandise. Please read the reviews and do not purchase Samsung. I could kick myself for not purchasing Kenmore. That was what we replaced when we remodeled. Our Kenmore Side by Side Refrigerator was almost 30 years old and still worked. Never had a problem with it. My sister took it for herself after we replaced it with the Samsung and three years later it is still running great. I am very upset and totally dissatisfied with my Samsung purchases.
Published: August 12, 2015
Julia of Lake City, FL
Source: consumeraffairs.com

Samsung electric slide-in range. First -- Samsung does not honor its warran
Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.
Published: March 27, 2018
Wendy of Barrington, IL
Source: consumeraffairs.com

Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries th
Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries this garbage, they are going to ruin their own reputation with this crap in their stores. Samsung creates crap appliances, crap. We have had a repairman out to fix the fan. He spent hours defrosting it, did nothing in the end, and charged over $200. The fan is already a few weeks later buzzing so loudly and is frozen up, again. (Told that this is pretty typical)After emailing the repairman multiple times, calling and getting a voicemail that is just random talking and not an actual voicemail message, the voicemail was full. We called Samsung directly after this experience and they advised we get in contact with the repairman to resolve the problem. THANKS. We are out of warranty of course, so they do nothing. Absolutely nothing. We accelerated to the manager or whatever who was a woman in a call center out of the Dominican Republic. She had no advice other than to call another repairman. I will never buy Samsung anything ever again, I will not say good things about them, and I will tell anyone and everyone I know to never ever buy Samsung appliances. NEVER.Original Review: I am so displeased with EVERY Samsung appliances we purchased. The fridge being the absolute worst, it’s been just barely a year and we already have a fan blown, not creating ice and who knows what that loud buzzing was that has quit working. They look great but they are not worth the price paid. Don’t bother, get the brands who know what they are doing.
Published: December 3, 2018
Bree of Canada
Source: consumeraffairs.com

I have had this dishwasher for just a few months. It is not a dishwasher, i
I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.
Published: April 29, 2016
sue of Carlisle, IA
Source: consumeraffairs.com

Purchased this Samsung Dishwasher DW80F600UTS in February 2015, several pro
Purchased this Samsung Dishwasher DW80F600UTS in February 2015, several problems occurred during the first year. Three repair visits to the house toward the end of the first year of the warranty. Soap dispenser would not open, etc. Circuit board replaced. Samsung refused to replace this lemon. Now as we come to the end of the second year, problems once again. Error code for leakage. There is no leak, and dishwasher will not operate. It just continues to run the pump. Samsung will no longer fix, claiming it is now out of warranty. The dishwasher lasted less than two years. Unfortunately I used my Lowes credit card, I understand if I would have used VISA, MASTERCARD, etc. they may have automatically covered up to an additional year. I will never buy another Samsung dishwasher! This dishwasher is unreliable and Samsung customer service does not stand behind this product.
Published: January 30, 2017
Nicholas of Pine Beach, NJ
Source: consumeraffairs.com

Microwave is literally 16 days old and it smokes and sparks! So today we st
Microwave is literally 16 days old and it smokes and sparks! So today we started the process of returning this microwave that is a fire hazard. The call process is ridiculous! The first representative who we called said, “Sure return the microwave” and told us to go to the website. Well that wasnt correct as nothing was there so called back second person said we cant return it transferred us to another dept. as the order # isnt there and cant find us. They hung up during the transfer, go figure...call back and they said, “Will give you a person to contact so you can have it looked at, a shop person technician”...Sooo we called the technician office, they said we’re not in the system 18 mins later and they will start a warranty claim. Whatever that means. Here we sit waiting for the technician office to call to set up an appt. We literally just bought this junk and received it on the 16th of August 2018. Weve been in another state for a funeral so we missed the cutoff, go figure. This $200 piece of junk sparks and smokes when you use it. We will now have to drive this junk to a shop to have it looked at because they refuse to return it after 15 days. And I refuse to have this crap plugged into my house to blow up. Then we will hope that the person there doesnt blow up and is component enough to fix it. So bottom line you will need to set a day off to call many departments waiting for someone to call you back but they will refuse to return your product after 15 days even though its defected. Note: there is a place you can call if the item is defected. They will return it for money back at 30 days but only if it was damaged in transit. Dont do what we did. Stay away far away!
Published: September 4, 2018
Trina of Woodland Hills, CA
Source: consumeraffairs.com

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The
I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.
Published: May 31, 2017
Joanne of Freehold, NJ
Source: consumeraffairs.com

Worked fine until year 6. Then fan noise and icing. This is the third time,
Worked fine until year 6. Then fan noise and icing. This is the third time, second time in 3 months. I have turned off the water pipe for the past month. Today Im following YouTube info but getting stuck on the removal of the lower evaporator cover in the icebox drawer. To do a repair by the way you need Philips Screwdriver and a 10 mm socket wrench (for drawer bolts, could just use a shifting spanner). Ill update later with some images...
Published: August 1, 2020
Barry of Other, Other
Source: consumeraffairs.com

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front k
We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you cant use any of the elements when you are using the griddle.
Published: July 24, 2018
Jannette of Toronto, ON
Source: consumeraffairs.com

I wish I could give less than one star because thats how disgusted I am wit
I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.
Published: June 7, 2015
Dianne of Rio Rancho, NM
Source: consumeraffairs.com

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawe
I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.
Published: August 12, 2018
Stephanie of Valencia, CA
Source: consumeraffairs.com

We have had this fridge for almost 18 months. We bought it from Best Buy al
We have had this fridge for almost 18 months. We bought it from Best Buy along with a 5-year warranty. When Best Buy delivered it all 3 doors had massive dents in them. They brought new ones within a few days. The ice maker has spewed ice chips no matter what size/shape the glass you use or where you hold it under the dispenser, ice goes all over the floor. The ice maker makes so much noise in the process of making ice that it makes a crashing sound. The right side door doesnt stay open!!! The wonderful techs at Best Buy have been out at least 5 times to repair both, along with sending new parts, etc. and it is just the same as before they tried anything new.This is a defective appliance and NO ON CARES!!! The go through the motions to honor the warranty and now there is nothing they can do. Samsung is even more worthless. How can two large companies be allowed to continually rip people off with products and services that dont work properly? Are there longer morals and truth in business? Who do we have to stand up for all of us collectively? Where is accountability?
Published: June 2, 2016
Linda of Kennesaw, GA
Source: consumeraffairs.com

First of all the vegetable draws very difficult to remove for cleaning. My
First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course its out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now its the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said its not covered. Really.
Published: June 8, 2018
Beverly of Staten Island, NY
Source: consumeraffairs.com

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker
We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.
Published: October 24, 2019
Michelle of Chesterfield, MO
Source: consumeraffairs.com

I bought this stainless steel refrigerator from Lowes and spent $3,000 only
I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.
Published: March 7, 2017
Steven of Las Vegas, NV
Source: consumeraffairs.com

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it to
Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.
Published: July 2, 2018
Jerry of Kansas City, KS
Source: consumeraffairs.com

Compressor failed. 5 months and numerous trips out they replaced compressor
Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.
Published: April 1, 2019
DOUGLAS of Desert Hot Springs, CA
Source: consumeraffairs.com

Our only 5-year old Samsung fridge was pronounced too expensive to repair t
Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.
Published: October 5, 2013
Richard of Adairsville, GA
Source: consumeraffairs.com

Lights went out in Control panel on door almost immediately after purchase
Lights went out in Control panel on door almost immediately after purchase (service person made some adjustment that lasted a while and then it went out again, next service call we were told it was not covered under warranty). Unit started freezing up under deli tray while water leaked into the veggie bins, one ice maker would freeze up, the other poured water out of the door flooding the floor on several occasions, and of course it was out of warranty by this time so we finally had the ice makers shut off. It continues to leak water underneath the unit so our beautiful Samsung refrigerator sits in the garage so we dont have any more floors to replace. Samsung knowingly and without accepting responsibility continues to sell theses defective refrigerators to consumers without regard to the hardships it created both financially and emotionally. These are not warranty issues, it is defective design flaws. We are very disappointed and dissatisfied with Samsung and our Samsung refrigerator.
Published: September 12, 2019
Barbara of Fayetteville, GA
Source: consumeraffairs.com

I have a Samsung refrigerator model RFG298HD that is less than 2 years old.
I have a Samsung refrigerator model RFG298HD that is less than 2 years old. There is an error code flashing on the display and none of the functions work - cant set the temperature in the frig or freezer, water and ice dont work, etc. Samsung service does not know what the error codes means - it is not in their database and they can not schedule a technician for 9 days. If this is how their service works I will not be buying anymore of their products.
Published: November 19, 2014
ron of Las Cruces, NM
Source: consumeraffairs.com

Our 3 year old Samsung side-by-side with all the bells and whistles stopped
Our 3 year old Samsung side-by-side with all the bells and whistles stopped cooling, both freezer and refrig side. After dealing with the noise created by freezing up inside freezing and fan hitting the ice, we learned to defrost it for a while then it worked. But now, after turning back on after defrosting a FROST FREE unit, the whole thing stopped working. Called Samsung and was told no warranty left on this appliance. Their repair company would take several days to come out, so I had my own repair person come look at it. They replaced several things, then came to the conclusion it was the compressor. This person even went online and discovered that there was supposed to be a 5 year warranty on the compressor that no one at Samsung told me about. I called back to Samsung to complain that I was technically deceived by not being told about the warranty. They said Too bad my technician had voided that warranty by trying to fix the thing and they would not honor any part of warranty. I am furious! I spoke with the highest department I could get to in Samsung with no success. I even asked for a CEO or someone like that who would listen to my complaint: Nothing. Now In stuck with a 300 pound paperweight~ wonder if it worth putting a new compressor in it since nearly everything else has been replaced? Dont Buy Samsung Appliances!!
Published: August 24, 2014
Michelle of Plymouth, PA
Source: consumeraffairs.com

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability p
DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.
Published: September 22, 2016
mark of Phoenix, AZ
Source: consumeraffairs.com

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except
Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.
Published: May 1, 2018
Thomas of El Cerrito, CA
Source: consumeraffairs.com

After complaining about the ice maker on the RF263 for over a year because
After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).
Published: August 6, 2011
Robert of Weaverville, NC
Source: consumeraffairs.com

I have purchased two Samsung over the range microwaves over the last 5 year
I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.
Published: January 29, 2018
Doug of Ancaster, ON
Source: consumeraffairs.com

We purchased this range 08/2014 after much research and deliberation. The b
We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.
Published: August 8, 2016
Kim of Fallbrook, CA
Source: consumeraffairs.com

I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave
I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave less than one year ago and also bought the extended warranty. The first dishwasher they delivered did not work at all and they had to bring a new one. The stainless steel refrigerator was replaced twice after several service attempts to fix ice maker that makes only crushed ice. The unit still only makes crushed ice because it is a design flaw and with every glass of cubed ice you get about 30% of crushed ice. I bought the biggest and best unit on the market.. and we are very disappointed.. The wording ice and water rubbed off within the first couple months and was unreadable. Today, I had problems with the microwave. The numbers are beginning to wear off the front panel. When I called Samsung service they indicate that is a cosmetic issue and not covered by the warranty. I would never ever consider buying Samsung appliances for my kitchen.
Published: September 1, 2014
susan of Winter Springs, FL
Source: consumeraffairs.com

Samsung Denies Refrigerator Warranty Through Confusion and Delay. Lesson Le
Samsung Denies Refrigerator Warranty Through Confusion and Delay. Lesson Learned: NEVER Purchase a Samsung Appliance and Expect Them to Uphold the Warranty. Whoever said that Corporations have consciences has never owned a Samsung Refrigerator that failed while under warranty. We had a RF266AEBP refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with Samsung Executive Customer Service. Their response seemed to be designed to beat me down, tire me out, and leave me wondering and lost. We had 3 service calls over these months and during this entire time our food was on our patio where the temperature would dip well below freezing at night. Here is some of the incompetent mishandling they exhibited:They sent us a service outfit that was not authorized to do warranty work on their refrigerators. They said at one point that the compressor had a warranty, not the refrigerator. They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min). Said that I would have had to have purchased a warranty at the time of purchase to get coverage. They could not seem to get the magical 7000 number from the service provider. Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the Executive Customer Service. AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator. So, if you choose to purchase a Samsung refrigerator, rip up the warranty, assume that it will not be honored. If you do choose to try to get them to stand up for what they promised, be ready for months of delay and misinformation. Very sad, very sad indeed.
Published: March 19, 2014
Stuart of East Lansing, MI
Source: consumeraffairs.com

We purchased a new Samsung French Door with ice maker less than 3 years ago
We purchased a new Samsung French Door with ice maker less than 3 years ago. It was not cheap! The freezer doesn’t freeze anymore and the fridge is dying now too. We had a repairman in and he said it would cost at least 1000.00 to fix and then we still have a crappy fridge. Reviews were good at the time of purchase but now that everyone has had them for at least a year, the reviews are showing Samsung’s true colours! The ice was never really hard ice either. Good looking fridge and that’s about it!
Published: May 3, 2018
Nancy of Vineland Station, ON
Source: consumeraffairs.com

Had dishwasher 2 years. My contractor handled first 3 service calls in time
Had dishwasher 2 years. My contractor handled first 3 service calls in time right after bought. He had family issues as well as me. Washer works intermittently long cycle > 4 hours then stops altogether not to mention water pools in bottom. I usually add bleach when I smell it. So I call because its Xmas and I cannot use washer other than as dish drying rack. Buy extended warranty. Call. Guy comes out. He can get it working, needed part. Comes back, puts new part in. Said normal 4 hr cycle. Mind you washer is 6-8 feet from Insta hot water heater. In California should be banned. No Appliance running water should run this long. Now its Easter and I have a dishwasher that runs hours! On normal cycle sold as energy efficient. Ha! Maybe if you add rage the times it does not work with the long cycle. And this is normal.
Published: April 18, 2014
Angela of Westminister, CA
Source: consumeraffairs.com

I have had a problem with water building up in my crisper drawers and on th
I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.
Published: August 30, 2019
Susan of Sagamore Beach, MA
Source: consumeraffairs.com

Houseful of Samsung Appliances and now I am stuck. Microwave takes forever
Houseful of Samsung Appliances and now I am stuck. Microwave takes forever to boil a cup of water for tea. Cheap handle broke off after 2 years. Dishwasher doesnt clean dishes, you must basically wash by hand before you put them in. French door refrigerator crapped under 3 yrs. Paid over $900 to fix. Icemaker was part of that fix, now a little over a year it stopped working again. Stove knobs all broke off gas stove... under 3 yrs old. Also dont bother using the cleaning mode on your gas stove. Its known to get so hot it fries the circuit board. Costly repair I had on that one.Washer tears clothes and cant use bleach anymore because it goes through the compartment prematurely and blotches my load. TVs lasted no more than 3 years and my phone sucks. I have wasted so much money let alone time waiting for service people to show... or not to show. Customer service... a total joke. Never willing to resolve issues. I have over $8000 in home appliances and electronics that, unfortunately dont know when they will see their day. But when its time, Samsung will never again be my choice. Cant afford to buy junk anymore. But they dont care. They got my money. Dont let them get yours!
Published: December 9, 2017
Karen of Mechanicsburg, PA
Source: consumeraffairs.com

Well it’s a nice microwave, lets you know when you need to get your produ
Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.
Published: July 5, 2019
Roy of Gastonia, NC
Source: consumeraffairs.com

When I purchased my expensive Samsung Refrigerator about two years ago, the
When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!
Published: July 16, 2018
Jeffrey of Paramus, NJ
Source: consumeraffairs.com

I have been trying to get a refrigerator repaired for 2 weeks. The servicem
I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.
Published: June 5, 2017
Carolyn of Toms River, NJ
Source: consumeraffairs.com

I was cooking supper one night when I heard a loud bang and then loud archi
I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.
Published: July 6, 2018
Karen of Edmonton, AB
Source: consumeraffairs.com

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundre
5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.
Published: September 9, 2015
Joe of Stoutland, MO
Source: consumeraffairs.com

Please do not believe the five-star reviews for the Samsung FRG298HDRS mode
Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.
Published: March 22, 2015
John of Elon, NC
Source: consumeraffairs.com

Weve been in this house since November 1998. Our previous Kenmore was worki
Weve been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasnt set long enough. When we attempted to continue melting the butter, the SE error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.Just this past week, we had to have out Samsung dishwasher serviced because debris had jammed the impeller preventing the wash pump from operating. I was told by the repair tech that the GE Pot Scrubber (that was also working fine) would have ground discharged the debris but dishes have to be completely pre-rinsed of all food debris prior to being loaded into a Samsung dishwasher to prevent eventual clogging of the impeller. I wont get into the ridiculous cost of 400-gallon water filters for Samsung refrigerators.
Published: October 21, 2013
Neil of Acworth, GA
Source: consumeraffairs.com

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment f
I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.
Published: August 1, 2018
Robin of Loxahatchee Groves, FL
Source: consumeraffairs.com

Our experience with the Samsung refrigerator (French doors, bottom freezer,
Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.
Published: December 30, 2019
Cathy of Charlotte, NC
Source: consumeraffairs.com

We spent big dollars on this fridge and expected quality. We are a couple a
We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.
Published: September 4, 2018
Holly and David of Reno, NV
Source: consumeraffairs.com

I had similar problems to those reported - 1/2 inch of water then ice on bo
I had similar problems to those reported - 1/2 inch of water then ice on bottom of fridge compartment, ice in freezer, difficulty resetting after power outage, multiple service calls; also, all plastic drawers and door shelves have major cracks. Problems started after only two years and I loved this thing, gave the utmost in care. I am so frustrated. Latest service call they said $600 to fix (after $70 for the visit). Was ready to buy another one because I liked the design, til I found this site. On Facebook, company says they are not aware of any such problems.
Published: July 14, 2014
vicky of Villa Park, IL
Source: consumeraffairs.com

We just remolded our house. We had beautiful hardwood floors installed thro
We just remolded our house. We had beautiful hardwood floors installed throughout the house including the kitchen. We bought new appliances, a Samsung package including the Refrigerator, Stove, Microwave, and Dishwasher. All of the appliances are junk. The biggest kicker is that our new 6 month old refrigerator flooded our entire house. The hardwood kitchen floors are ruined and the basement is soaked in water. I was told, not to buy Samsung and I did anyway. What a mistake that was. 1000s of dollars of repair to do. Already the stress of the drying machines to suck up the water is maddening. DO NOT EVER BUY SAMSUNG APPLIANCES. YOU WILL REGRET IT. They deserve to be sued!
Published: January 19, 2018
kristen of Salt Lake City, UT
Source: consumeraffairs.com

We purchased Samsung washer, dryer, & refrigerator from Lowes on Hilton
We purchased Samsung washer, dryer, & refrigerator from Lowes on Hilton Head Island. Nothing but trouble. Motor in washer and icemaker in fridge went out. We had to wait 3 weeks to have our washer serviced because they did not have an authorized service person in area. Today we paid $90.00 for a Samsung service person to come from Savannah GA to tell us that we need a $300.00 motor for the icemaker... plus labor... next week! Oh and by the way... Lowes is not carrying Samsung appliances anymore because of problems... go figure!!!
Published: July 27, 2017
bonnie of Hilton Head Island, SC
Source: consumeraffairs.com

I will likely never purchase Samsung home appliances as they have been unre
I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.
Published: August 14, 2020
Jeanna of Washington, DC
Source: consumeraffairs.com

I bought 4 Samsung appliances from Jays appliances when I did my kitchen ov
I bought 4 Samsung appliances from Jays appliances when I did my kitchen over under 2 years ago. I questioned a burn mark under the large burner the first year and Jays said it was fine and needed to scrape cleaner a little harder. Less than a year later the burner doesn’t work at all. I’ve never had an electric stove always a gas at my other homes. This is a piece of crap. Samsung’s products are horrible and I will never buy again. They wAnt to charge me over one hundred dollars just to diagnose the problem plus parts. You are horrible and should be put out of business! Never give you any business again!
Published: September 25, 2019
Maria of Seaford, NY
Source: consumeraffairs.com

Our Samsung dishwasher started leaking one week ago (3 years old). Not unde
Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.
Published: June 13, 2017
Christine of Sarasota, FL
Source: consumeraffairs.com

Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly aft
Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly after 2 year mark food was freezing in refrigerator. No support from Samsung customer service. Had to pay to replace evaporator cover and sensor. Not cheap. Here we are again with food freezing. Same part needs to be replaced and now motherboard also has gone bad. Needless to say very expensive to repair - not worth it for 2 1/2 years old.
Published: November 3, 2018
Kathy of Cicero, NY
Source: consumeraffairs.com

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and drye
Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!
Published: December 14, 2018
Greg of Lumberton, TX
Source: consumeraffairs.com

I purchased the Samsung French Door Refrigerator model RFG297HDRS in Januar
I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.
Published: January 31, 2015
Dana of Richmond, TX
Source: consumeraffairs.com

This unit is very easy to operate. The stove top cleans easily if maintaine
This unit is very easy to operate. The stove top cleans easily if maintained properly per instructions. The oven temp is accurate. Very attractive when set in place. The stove top burners are great. They vary in size for any sized pan or skillet.
Published: February 10, 2021
Henry of Lincoln, Nebraska
Source: consumeraffairs.com

Ice maker freezes up and it leaks water. Constant problem on Samsung refrig
Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.
Published: August 30, 2020
Jody of Beaver Falls, PA
Source: consumeraffairs.com

I am writing this just so other consumers can make an informed decision. I
I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.
Published: October 6, 2015
connie of Stratford, PE
Source: consumeraffairs.com

We bought this 3 1/2 yrs ago. After the first year we had to replace the fl
We bought this 3 1/2 yrs ago. After the first year we had to replace the flap on the door. $350. Last month we had to replace the circuit panel, $350. Now we need to replace the ice maker. $120 plus service call. Very disappointing. This refrigerator cost over $2200, you would think they could make a good product.
Published: November 28, 2017
Vicki of Lak In The Hills, IL
Source: consumeraffairs.com

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ
We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.
Published: August 23, 2016
Kishore of Hyderabad, Other
Source: consumeraffairs.com

Bought a Samsung refrigerator and within 2 years the ice maker quit making
Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.
Published: February 24, 2020
Diann of Deer Creek, IL
Source: consumeraffairs.com

When we built our new house we decided to buy Samsung products at Sears. Th
When we built our new house we decided to buy Samsung products at Sears. The first Samsung Fridge that we bought quit on the first day. This should have spoken volumes to us but we were too excited. The fridge was promptly replaced. We have had nothing but trouble with the fridge. Every 3 weeks we have to remove a significant amount of water from underneath the deli tray. Our ice maker will occasionally work and we cannot up or lower temperatures as the temp controls no longer work. Our strong recommendation if you are in the market for new appliances, especially a fridge, DONT buy Samsung. Youre simply buying JUNK that will be nothing but a headache for you!
Published: January 13, 2016
Glenn of Hanover, ON
Source: consumeraffairs.com

Beware > The drawers only pull out halfway making it inconvenient to put it
Beware > The drawers only pull out halfway making it inconvenient to put items in them and even more difficult to get items out. For example: a head of cabbage will not fit in a drawer. Beware of scraping your hand when removing items from the half open drawers. Ice maker malfunctions regularly: after dropping ice out of the ice dispenser and releasing the control, the dispenser door does not close fully, allowing warm air to infiltrate the ice storage compartment, thereby allowing ice to melt. The ice mechanism re-freezes the melting ice cubes remaining in the opening and in the storage compartment into a clump, preventing the further operation of the system. All frozen shut. Solution is: 1) empty the entire freezer and defrost for a few hours so the ice compartment can be removed, cleared of remaining water and restarted. 2) A service professional has to take apart the frozen mechanism and repair the defective parts. $$. Never again. P.S. Our Samsung printer/copier was also the worst. After the warranty expired it also malfunctioned requiring professional service. Also poor quality.
Published: August 2, 2021
Murray of Exeter, NH
Source: consumeraffairs.com

The story begins less than four years ago. We purchased an entire suite of
The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.
Published: November 29, 2019
Stephen of Spring Hill, FL
Source: consumeraffairs.com

From the day we got the Samsung refrigerator, we found small leaks on the l
From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).
Published: May 21, 2016
Brent of Yardley, PA
Source: consumeraffairs.com

I bought a French door refrigerator in October 2009 and have nothing but pr
I bought a French door refrigerator in October 2009 and have nothing but problems with it. Had ice unit replaced twice and it was never fixed. Told by service technician that Samsung paid that there was a design flaw in Samsung refrigerators and it will never work right. Tried to get unit replaced and Samsung would not respond and delayed fixing until out of warranty. It has never worked correctly. Now I have water/ice under deli drawer and told this is another known problem and a fix has been finally figured out. Out of warranty, so this would be my expense. From what I have read on the internet, I can spend hundreds on repair service and problem will never be fixed. Most people who post suggest dumping the unit and replace it with anything but Samsung. Hate to do this as unit was expensive, but have no other choice. Does anyone know if there is class action lawsuit on these refrigerators?
Published: June 6, 2014
MB of Centennial, CO
Source: consumeraffairs.com

This Samsung range takes 60 minutes to reach 475 degrees. If you open the o
This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.
Published: February 12, 2019
Kenneth of Naples, FL
Source: consumeraffairs.com

I purchased a Samsung refrigerator in July of last year. When it came home
I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!
Published: May 27, 2019
Toni of Stone Mountain, GA
Source: consumeraffairs.com

Got rid of a 27 year old Kenmore refrigerator so we could experience the ne
Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!
Published: September 9, 2019
Darrell of Redding, CA
Source: consumeraffairs.com

Did not make ice as it should. Then the ice sticks together. Went on vacati
Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.
Published: November 1, 2014
paula of Amelia, OH
Source: consumeraffairs.com

Purchasing Fridge in winter season and building a supply of 2 full bins of
Purchasing Fridge in winter season and building a supply of 2 full bins of ice. We had a warm spring weekend Sat & Sun. Sunday night I went to get some Ice, both bins completely empty. I thought wife turned it off. Nope still on, so I kept an eye on it and the dang thing dont make much Ice. Called Samsung, they said “Push power freeze button.” I asked, “How much more Ice will it produce?” They had no idea so I did not much improvement. Bought a used fridge with Ice maker for garage, makes 2 to 3x more. Now my drain for fridge freezes, water runs under bottom drawer ¼”, ice drawer wont open eventually water on floor now. I have to take apart, unfreeze drain, put back together. I have replaced defrost thermostat, had a repairman fix it 1x and Ive done it 3x and tired of it. Dont buy a Samsung.
Published: January 9, 2015
Terry of Emerson, IA
Source: consumeraffairs.com

We bought the model # DMT400RHW about 4 years ago. It has no buttons on the
We bought the model # DMT400RHW about 4 years ago. It has no buttons on the front. Just touch sensitive ones on top. Anyways we were so excited to have this dishwasher, I have two little kids (4 & 2) and they wouldnt be able to get into it, etc... However, my family and kids started getting sick a lot more than normal. I took my kids to a homeopathic doctor and discovered my son has an extreme issue with mold and allergies. He was allergic to penicillin, etc... Well, we also noticed the dishwasher didnt smell quite right after using it and couldnt figure out what the deal was. It looked clean inside. I bought dishwasher cleaners and ran those through it. It still smelled. Everyone kept asking us if we had mold in our house that might be making us sick. I scoured the house and could find nothing.Then, I was emptying the dishwasher a couple weeks ago and noticed that there was a bit of black stuff at the bottom of the front door coming out from under the seal. I got a paper towel and when I ran it under the seal and it came away black with mold and smelled like vomit. All this time Ive been washing dishes with that junk! No wonder my family has been so sick! I called the company customer service and they said theyve never had this problem with any of their models ever. I find that hard to believe!My husband says its a faulty design. I agree. If the seal was flush to the door no food and water could get trapped under it. Samsung said I just need to keep cleaning it with vinegar or bleach. Im sorry, but Ive never had to wipe out a dishwasher after every time I use it and I think thats ridiculous! I also dont like the fact that I cannot just do a rinse and dry cycle on this. You have to run it through fully every time. Needless to say we will not ever buy another Samsung again. Their customer service was terrible, even when I talked to a manager. Im over it already and now Im stuck with this faulty dishwasher.:(
Published: April 4, 2017
Tricia of Silverwood, MI
Source: consumeraffairs.com

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant
We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.
Published: May 6, 2018
Jean of Apple Valley, MN
Source: consumeraffairs.com

Samsung products are sub below my expectations. I have the front load washe
Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.
Published: August 31, 2019
Darlena of Lansdowne, PA
Source: consumeraffairs.com

No issues with this brand. Would definitely consider buying again. Cant go
No issues with this brand. Would definitely consider buying again. Cant go wrong with Samsung. I had other brands in the past but none lasted as long as my Samsung microwave. When I end up replacing it, it might be because I was just want a newer model rather than it no longer working.
Published: July 5, 2019
Miguel of Yonkers, NY
Source: consumeraffairs.com

I have approximately a three year old Samsung refrigerator. I have now been
I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.
Published: February 8, 2017
Brenda of Oak Lawn, IL
Source: consumeraffairs.com

I have experienced the same complaint everyone who owns a Samsung microwave
I have experienced the same complaint everyone who owns a Samsung microwave seems to have - the SE error code. I contacted Samsung and it took four chat sessions and an angry phone call to have a service person come out. I was told the control panel would be replaced, no charge on epidemic warranty; servicing agency knows nothing about it. I was told I would have to pay for the control box if it needs replacement. It seems like Samsung is well aware of this major problem, but has chosen to do nothing until your unit fails - and it will. Then they horse you around for days to get it serviced. I have lots of Samsung products with no problems, but this microwave has totally destroyed my Samsung vision. It is just an out and out piece of crap. The ventilation system sucks, which I believe is the cause of the SE code because moisture builds up in the control panel. If I have to replace, I guarantee it will not be with another Samsung.
Published: February 15, 2013
Dale of Edgewater, FL
Source: consumeraffairs.com

Samsung SR2545 refrigerator - In the last two months, we are getting pieces
Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!
Published: July 28, 2014
Mary of Mission Viejo, CA
Source: consumeraffairs.com

I had a Frigidaire refrigerator that lasted 20 years. My family said time f
I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didnt get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also dont buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.
Published: April 11, 2018
DON of El Cajon, CA
Source: consumeraffairs.com

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015.
Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.
Published: July 25, 2015
Perry of Jasper, ID
Source: consumeraffairs.com

The ice maker made on the door does not function well, it freezes up. I am
The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.
Published: October 13, 2014
Peggy of Mckinney, TX
Source: consumeraffairs.com

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Ho
On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.
Published: December 16, 2014
Marguerite of Scarsdale, NY
Source: consumeraffairs.com

Updated on 06/24/2020: I called a technician to look at the stove. He told
Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.
Published: June 18, 2020
Marcel of Canyon Country, CA
Source: consumeraffairs.com

We bought a new set of Samsung for the house (wash/dryer, refrigerator, sto
We bought a new set of Samsung for the house (wash/dryer, refrigerator, stove, microwave, dishwasher). No issues with them except for the dishwasher.The DMT800 is the most expensive Samsung dishwasher, and seems to have a lot of issues in my research. After only three days old, we got Error Code 5E (or SE): blocked line. Then we reset the breakers, unplugged it...made sure no vent line was pinched... Then it worked for three days, before we got Error Code PE.We called Pacific Sales (the retail store), and they will NOT return a dishwasher... NO return policy (after only a week since purchase). They scheduled a repairman in two weeks, and told us to call Samsung to try to get an earlier appointment.Spent a total of 2.5 hours going back and forth with Samsung and Pacific Sales, as you are required by Samsung to perform various steps to resolve the issue (like resetting circuit breaker, unplugging it for 20 minutes, running it empty, running it in sanitize mode...).We were told by the retailer, Pacific Sales, that Samsung repairs are behind schedule (maybe because of their bad dishwashers) and that the earliest appointment is in two weeks! They said to call Samsung directly to try to get them to come out earlier. After over three hours of calls...we are to wait another two days to see when the Earlier Possible appointment may be. The dishwasher went down five days ago, and now we may go two weeks (washing by hand like we did as kids... oh fun!).TIP: Not sure what the cost is for the Extended Warranty, but saw many websites with reviews that it may be worth getting, as you will have guaranteed issues over the first 1.5 years.TIP: Also, does installing yourself void the warranty? They charge $95 for installs... After the first repairman comes, we will only let the repair guys touch it to maintain the warranty.TIP: A common problem is with the racks breaking (top one specifically), so call Samsung immediately if it happens, as you may need to do it a few times before warranty is up.
Published: June 5, 2013
Ed of Orange, CA
Source: consumeraffairs.com

My ref has freezing up issues that cause a lot of problems and the need to
My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.
Published: May 6, 2018
David of Gresham, Oregon
Source: consumeraffairs.com

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon a
We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.
Published: January 9, 2016
Bhakti of Raleigh, NC
Source: consumeraffairs.com

So I have barely had my new Samsung dishwasher a year and now I know why th
So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.
Published: May 8, 2020
Heather of Palmdale, CA
Source: consumeraffairs.com

RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung H
RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung HORRIBLE to deal with, keep losing my information. Then get handed off to someone who will get to the bottom of this and never calls back. Get through to same number, guess what... No record of my call but they will get right on it... Keep asking me to use my extended warranty vs admitting it is a defect. Ice maker completely freezes up, stop working leaks... shorts out the board on the deli drawer... replaced 3 times wont stop making alarm sounds from door... 3 ice makers later still same issue... Repair man said, this fridge keeps us in business. Seal is a joke and repair parts already more than a new fridge but Samsung has paid $0.00 so they dont care. We bought the fridge for the ice maker as our son has severe medical condition and his meds/foods need icing at all times. This just sucks for over $3000.00 refrigerator. Samsung do the right thing and replace this nightmare.
Published: August 21, 2017
Sue of Charlton, MA
Source: consumeraffairs.com

We purchased a new home with a Samsung appliance package... In 3 months our
We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!
Published: August 16, 2019
Paula of Marion, NC
Source: consumeraffairs.com

We bought a Samsung French door refrigerator on June 28, 2012. Only a few d
We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?
Published: November 5, 2012
Ken of Charlotte, NC
Source: consumeraffairs.com

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have th
Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.
Published: December 14, 2016
Roslyn of Anaheim, CA
Source: consumeraffairs.com

Called Samsung, would not replace. Had 18 techs out to try and fix the prob
Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.
Published: August 25, 2017
Cassandra of Citrus Heights, CA
Source: consumeraffairs.com

I purchased a Samsung Dishwasher from Best Buy, when I had the unit install
I purchased a Samsung Dishwasher from Best Buy, when I had the unit installed I discovered that the kick plate was missing. I called Samsung and requested that they send me the missing part. They took all of the information and gave me instruction on how to send the receipt which I did. After a few days a representative called saying they needed more information. I asked what information they needed and they said they needed the Serial Number and Model Number. When I explained that I already gave them this information the representative put me on a long hold and came back and said not to worry they had everything they needed and that my missing part would be shipped in 7-10 days. Several days later I received an email from Samsung asking for me to upload my receipt to them (which I had already done a few weeks ago). I resent the receipt and then a few days later received another call saying that since the item was purchased as an open box item that they would not provide me with the missing part. Bottom line is that the customer service is very disorganized and inefficient. When I ask them to consider supporting their product and to make an exception to provide me with the part that was missing when delivered to me they refused. Very disappointing experience from Samsungs customer support people.
Published: March 20, 2017
David of Rockford, IL
Source: consumeraffairs.com

Our Samsung microwave model smh9187w is about 2 years old and the control p
Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!
Published: May 28, 2015
Ken of Wheaton, IL
Source: consumeraffairs.com

I have had my gas oven/range (NX58H9500WS) for almost two years. It has wor
I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!
Published: March 19, 2018
Michelle of Conroe, TX
Source: consumeraffairs.com

I brought my Samsung refrigerator cash in 2014 and buy the protection plan
I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.
Published: May 8, 2019
Marjena of Lawrenceville, GA
Source: consumeraffairs.com

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just
THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door models ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.
Published: July 5, 2019
Melanie of Redmond, OR
Source: consumeraffairs.com

I installed a Samsung refrigerator 15 months ago and now it keeps flipping
I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they cant extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.
Published: September 8, 2013
A of Camarillo, CA
Source: consumeraffairs.com

Me and my husband got the Samsung French door with bottom freezer refrigera
Me and my husband got the Samsung French door with bottom freezer refrigerator in January 2014. The bottom of the French doors underneath the plastic drawers - its froze with sheet of ice and the plastic drawers have water inside them. Also my freezer has ice all in it beside the ice maker and it has froze food to the fridge. My left front handle has paint chipped off of it. We have contacted Aarons in Dallas NC multiple times and they said they ordered new parts but then we keep going to pay the bill and they say it hasnt been ordered again. It hasnt been anything but a problem since we got it! I wont pay that much for a samsung refrigerator again and ours is almost paid for. And wish I knew the bad stuff before getting ours!!
Published: December 2, 2014
Kelci of Dallas, NC
Source: consumeraffairs.com

DMT300 Dishwasher - Low water level error. Over and over since the machine
DMT300 Dishwasher - Low water level error. Over and over since the machine was just over a year old. Most problematic appliance I have ever owned. Can fix it by cleaning out the level switch assembly. I have done this 3 times. Had to pay for a manual to learn to press HEAVY, DELICATE, and POWER together to get into the diagnostic mode. The manual supplied with the dishwasher is pretty much useless.
Published: August 4, 2013
Lu of Woolwich, ME
Source: consumeraffairs.com

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