I purchased a Samsung Dishwasher three years ago when doing a kitchen renovation. It has been nothing but a problem! It was serviced three times in the first year! Numerous pieces have broken inside the dishwasher and it does NOT clean my dishes!! The dishes on the top rack come out dirtier than when they are put in! I have given up and after three years am replacing it! NEVER NEVER BUY A SAMSUNG DISHWASHER!!

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

No satisfaction from Samsung. Oven Clicks when Baking. Says it’s normal. Okay, I can live with that being normal for the way their electrical system is built but my issue is because I have never known in my lifetime that an oven clicks (loudly) while being on. This is not normal for the most customers, so I feel I should have been told about this before purchasing so I could make the decision of whether this would be my new normal while baking. The clicking noise should have also been described by the sales person as a LOUD OBNOXIOUS CLICKING NOISE. I am still working with Samsung to get resolved. I want a full refund. Till you hear they have resolved this issue through consumer reports or updates, DON’T BUY THIS OVEN!

2016 Samsung Black Stainless Steel Refrigerator - Let me be honest, I love the look and paid the extra money for it. What I dont like is listening to my fridge. Especially a repetitive extremely Loud POP noise throughout the night. Called Samsung, first they came and leveled the fridge - did not fix the problem! Called again then they sent a tech, showed me the fine print stating that the inner linings expand and contract during temperature changes creating this loud noise. My last fridge was half the price and didnt make any noise.This noise is not from the ice maker and not the ice dropping into the container that is reasonable and understandable. Let me put it in simple terms, If you were to take claw hammer and smack your hardwood floor with a good blow thats what it sounds like. What is really bad is you get to hear it throughout the day and worst in the middle of the night! You dont know if someone is breaking into your home or what. Very disturbing. We spent a lot of money for this. If I knew this model did this as nice as it looks I would have not bought it.To be fair to Samsung I own their Washer and dryer 3400.00 also a 1000.00 dishwasher and 1200.00 microwave and stove that we are very happy with. So now I have a great looking fridge that makes loud pop noises all day and all night about every hour. Its hard to believe this problem got through any quality control testing from Samsung before selling to the unknowing public. Its just not right and I hope this can be resolved. Help!

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsungs latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Dont buy Samsung products!

I purchased a Samsung refrigerator in 2013 RS265TDRS. Immediately the ice maker had issues, and I have to continue to defrost the ice maker monthly and the dispenser gets clogged. It was embedded in the door, now I see they have abandoned that approach. My bigger issue is that this year the refrigerator stopped working and wouldnt cool. The temperature gauge showed 38 degrees but it was warm and all food spoiled. Had to pay a repairman to come out and tell us this is a common problem with Samsung refrigerators and they need to be defrosted constantly, especially in humid areas and not to use the energy saving setting. He basically indicated the auto defrost is no longer working and it would be cheaper to buy a new fridge than to fix this one. Even though Samsung shows 10 year warranty on the compressor, what good is that if you cant use the fridge after only 6 years and after talking to Samsung they only cover their product for 1 year. Lowes had a 3 year extended warranty. Repairman said he has better experiences with other brands.

It is less than 2 years that I purchased the double French door bottom freezer Samsung model # RF260BEAESP refrigerator. The water leakage into the below the crisper drawer area has started to occur. This problem has been mentioned by many other people. Samsung must acknowledge and repair this problem. No one should ever buy any appliances from Samsung. They really have disgraced themselves and their brand name.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

My husband & I are recent retirees. We remodeled our home & bought a new Samsung french door refrigerator. We recently noticed a bubble on the door just below the water dispenser. Weeks later we noticed the stainless steel application starting to peel, showing the metal underneath. I called Samsung and had my problem escalated to Executive Customer Relations. After spending several hours on the phone with them, they advised it is a cosmetic problem and not covered under any warranty. I tried to convince them that it is defective workmanship, but with no luck. We are now stuck with this terrible sight, and no recourse. Do Not Buy Samsung.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

You were a big help. I opened the back panel and started pushing connectors. I didnt find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I dont know how long this will last but it did get the fridge running again.

The automatic ice maker/water dispenser on my Samsung French door refrigerator growls when dispensing water. When I visited with Samsung customer service, they told me to change the filter - which I did. Two days later it began to growl again. Its very distressing to purchase an expensive appliance only to have it malfunction after a few weeks usage. I would never purchase another Samsung appliance!!!!

My Samsung fridge quit cooling at 8 months old. I called Samsung for a repair and they fixed it after 3 repair companies coming out. The first two weren’t qualified to repair sealed system units. Finally got the sealed system replaced and it failed 30 days later. I spent countless hours on the phone with Samsung trying to get a refund. After four months with a too warm fridge, and 4-5 hours a week on the phone with Samsung, sending documentation over and over as they continually “lost” documents emailed and faxes, I finally got my refund. After all my haggling, I discovered that tens of thousands have had the same experience with Samsung.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesnt show. Very disappointed in this product.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response There is nothing we can do about it. Do not under any circumstances buy any Samsung appliance!

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesnt take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please dont buy Samsung if you want peace of mind.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

Purchased a Samsung dishwasher August 2013. From the very start it did not clean well. I have to scrub the dishes and utensils in order for them to come out clean. They could not help me resolve that problem. August 2014, dishwasher would shut off after 2 mins. Had to have the EC Sensor replaced. I did research and found that this is a faulty design that Samsung should address and fix! Samsung has POOR customer service. They do not respond to messages left, by phone. When you do reach an actual person you can figure on spending at least an hour per call and still you will not have had any resolution to your problem. They do not follow up in a timely manner in getting a local repair company dispatched to your home. They do not let you know who they have dispatched and when they are coming to your home. After many hours of dealing with Samsung, on the phone, they would not give us another dishwasher. So we are stuck!! We went ahead and purchased the extended warranty today seeing that we have already had two major issues with this machine in less than a year of owning it. We will be using that warranty quite a lot.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

I like the fact that that you can have two separate oven space with two different temperature settings or one large one. On top of the range are 5 burners & each one is a different size. The middle long burner is nice for a griddle. It would be nice if one of the smaller burners was up front. The large burner is a real power house & I seldom use it. When I do use it, the low setting is plenty & sometimes still too much. The oven door window is large enough to see in either top or bottom oven. The black top is hard to keep clean & with any stove the front knobs get splattered with grease but they come off for easier cleaning.

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

The refrigerator was delivered in Dec. 2012. We have had parts replaced and a new door on the freezer side put on (side by side refrigerator) for the same issue. The ice maker freezes and jambs up and will not make cubes or while on cube setting you get crushed ice or no ice at all. Samsung states they only have one service call on record which was Jan. 2013 - I think they make up stories. They must have a record of the service companies who replaced parts at no charge to us. The company does not stand by its products. There is a recall I am told on this ice maker issue, but the representatives do not know about that I assume since it was not mentioned to me. The service man that came today told me about it. Oh another service man is coming Monday with a part. I feel Samsung thinks we all just fell off a turnip truck.

Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

I got my NX583GOVB gas oven range 2 years ago and the knobs are broken by now. They were made with plastic material, now they charging $39 for each knob plus shipping. Call Samsung. They just cover 1 year warranty. Is unbelievable! It should be last for 10 years. Last time I get Samsung!

I have had my refrigerator for just over four years and luckily only serviced once. I only purchased a four year warranty (Lowes) unfortunately and now my ice button does not work. I also do not have all the door shelves having the first one break within 6 months of purchase. It looks as if this product is a piece of crap and my money would be better spent in saving for a replacement.

I bought this Samsung Refrigerator RF28HFEDBSR/aa in Nov 2014. The freezer door handle insert failed in Dec 2016. I have spent 2 months working with a repair tech, Samsung parts, and Samsung (Lack of) Customer. This small approximately $10 part has been discontinued. The only option is to spend $389 for a new freezer door and $125 to install it. My service tech (5 star rated) reported he spoke to the Samsung techs and determined Samsung has known about this problem for several years. It appears sells products with known defects, but does not want to support the customers. He also reported there are other Samsung parts which have been discontinued for relatively new units. The scroll compressor has a 10 year warranty. What good is that warranty if the rest of the refrigerator falls apart? By the way, the local authorized Samsung service company received an F rating from the BBB.

Bought unit (Samsung over the range microwave model SMH1622B) in Dec. 2014. Lately when I put something into it, as soon as I close the door, the light inside it comes on and the turntable starts spinning. It does not stop if I press the stop/clear button. The only way to stop it is to open the door. If I press the stop/clear button while the door is open it does nothing, as the unit starts up again as soon as I close the door. The ONLY thing that stops this is if I open the door, press the 1 {1 second} button, close the door, and then press start. The unit then cooks for 1 second, and finally shuts off.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesnt work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

We purchased a Samsung SMH9187ST microwave from Lowe’s on 5/04/2010. Fifteen months later, we started getting the SE code and beeping as others have mentioned. We unplugged the unit and re-plugged and it worked for another 24 hours then started beeping again and showing the code again. My husband is attempting to go a little further and take off the control panel. Well see what happens. We are just so disappointed that you cannot expect an appliance with a cost of almost $300.00 to last at least 5 years!

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didnt care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Dont waste money.

Samsung French Door Refrigerator - Model # RF263BEAESR/AA - BEWARE ----> BAD PRODUCT & BAD CUSTOMER SERVICE ----> SAMSUNG. $2,000 refrigerator with ice maker that has not worked properly since day one. Samsung warranty repaired twice in first year. Ice maker would work for a week or two then frost up and leak water on inside, collect then leak out doors making a mess all over floor. After several frustrating calls to Samsungs resolution department I received another service call outside of warranty (1 year) to replace several parts and defrost element. This did not fix the problem and ice maker frosted up a couple weeks later. Requested service AGAIN and waited 1 month without a response. Finally was told Samsung would not repair or service further and I should contact a service center to pay for another repair. Note: Service techs both told me the icemakers are a HUGE PROBLEM for Samsung. What a freaking joke! Samsung is making a piece of crap and is failing to support and/or correct this. HOPE AN ATTORNEY THAT BUYS ONE OF THEIR BAD REFRIGERATORS FILES A CLASS-ACTION SUIT. UNTIL THEN ------> DO NOT BUY SAMSUNG

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

We purchased a Samsung French Door Fridge and purchased a warranty with it. Within a few months the compressor died. While I can understand that equipment may occasionally be defective, what I was more shocked about was the terrible service in honoring their warranty. We got a runaround for TWO WEEKS before a serviceman made his way to our house only to tell us that the fridge could not be repaired. It took another two weeks to get it replaced. Shame on you! I will never purchase another Samsung product, and would advise the rest of you not to.

Didnt even get 3 years out of my Samsung model DW80J3020 dishwasher that I purchased in 2016 as part of a 4 piece Samsung appliances pkg from Lowes. Ive had Samsung TVs before and really hadnt had any issues. However their supposed convection stove takes 30% longer to cook than a traditional oven, the refrigerator makes popping noises at night loud enough to wake us up, the microwave makes a thumping noise while the interior dish is rotating, and now the dishwasher has no function whatsoever--no lights, nada. I went online to research and couldnt believe the number of posts relating to the same thing. This is it for me and Samsung appliances. Theyre priced to attract a sale but, as is the adage in so many contexts: You get what you pay for.

I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. Thats the last time Ill buy a Samsung appliance.

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

Only 40 months old and the bottom freezer drawer froze shut! Ice and frost all over the food and I can see a layer of ice on bottom of unit, under pull out drawer. No service contract but asked at Lowes who works on Samsung. They had no one who has been able to figure out how to deal w/ this brand. They HEARD that someone 1 1/2 hours away might know something about them. Called Samsung and they said to turn temp to 0, which I did. (Samsung promised to call me back within 24 hours. 96 hours later they returned my call and when I told them what I thought of this refrigerator, the rep laughed and wished me a Good Day!).Next morning I tugged and tugged to get drawer open and when it did open sheets of ice flew out onto kitchen floor. Searched online and found out I should NOT have purchased this thing... After I read enough to make me sick, I went online searched other brands and settled on a GE side-by-side that appeared to have the FEWEST complaints. Upon further reading about this piece of junk, I learned that water builds up under the crisper/snack bins in the refrig section. Removed the snack drawer that covers the entire bottom of refrig and bailed out 5 quarts of ice water, then took a mallet and beat the sheet of ice that was under the water and tossed that mess. This company clearly DOES NOT care about the consumer and neither does Lowes. I asked the associate in appliance dept. why they continue to sell Samsung appliances and was told it was because Lowes gets such GREAT DEALS from Samsung. Good for them...HORRIBLE for those of us who are dumb enough to purchase one. And I wonder, what good would the service contract be if they cannot find a repair company that knows how to deal with Samsung? It was delivered with a damaged door and after 3 months a new door came in, only it was stainless, I have a white unit. After 9 months, Lowes took doors of a new unit and put them on mine because Samsung was unable to supply them with one white door! I am not going to be stupid and look for someone to work on this piece of junk... Tomorrow it will be on the way to the dump.

We purchased a Samsung French Door Refrigerator (no ice dispenser) a few years ago (It was built in 2011). We began to have problems with water/ice buildup under the cold storage tray since last Fall. We thought we must have spilled water in the refrigerator. It kept happening with increasing frequency. It became a weekly process to remove the cold storage tray and remove an inch of ice and water from the bottom of the refrigerator. It then became necessary to remove the water twice a week to prevent water from spilling out of the refrigerator all over the floor. Several members of my family started getting sick with what we thought was the stomach bug.We noticed that the refrigerator did not seem to be very cold although the temperature stated it was 34 degree until one night the temperature reading said 58 degrees! I called a repairman who told me the panel in the back was probably frozen and we would need to unplug the unit and wait at least 24 hours for the back panel to defrost. We began the process of throwing out food and found several moldy containers. We realized this was most likely the reason we were getting sick! We were being poisoned by our refrigerator! We immediately decided to throw it out and purchase another one! Having a refrigerator for only a few years and to have this happen, I will never buy another Samsung product again.

After 8 months, Samsung french door fridge model # RF197ACRS started making a loud noise. It defrosted the freezer twice on its own - the fridge part was warm. For some reason froze up again and started working. Now there is a continuous build up of water leaking on the bottom of fridge below the crisper drawers. From the reviews Ive read, this is a regular problem with these fridges. Thats what I get for buying made in China crap from an un-reputable company. We lose our manufacturing jobs and keep them employed by having to constantly buy products that are built for obsolescence. We keep spending and getting poorer so they stay employed and richer. We should have paid more attention to the political puppets who brought in free trade for the worlds controlling monopolistic few.

My husband and I purchase a Samsung (NE59J630SG/AA) electric range on 3/19/2016. My complaint is the the front left burner had formed an air bubble. I called Samsung customer service and was told they will send someone out to look and take pictures and get back with me with their solution to my situation. I received a phone call telling me that our electric range is not covered under the 1 year warranty because it is a cosmetic problem even though we only had it less than three months. Needless to say if I had to do over again I WILL NOT be buying any major appliances from Samsung.

I purchased this dishwasher October of 2020. The first time I ran it, error code OC flashed and the dishwasher would not complete washing. A plumber came and checked the waterline/connections and Samsung came out and replaced the motherboard and the issue remains. It has now been 3 months and the problem has not been resolved. Samsung will not replace this because they have not actually seen the error code on the dishwasher. To run a full cycle from start to finish before the error code stops the cycle, I have to run it 3-4 times before it will fully run through a full cycle.

Purchased fridge 2011 (Model RF217ACPN, Serial #Y4AU4ADBB00305F). Made three service calls. 1st - right after purchase, Freezer wouldnt freeze. 2nd, last year, the veg and fruit bins accumulated water. Sunday woke to a warm fridge and freezer, everything melted. Service tomorrow.

It seems Samsung only makes JUNK now. My new oven will no longer heat. Error code E27. Replaced the Temp sensor and still the same error. One of the burners stays on high all the time. My new 50 Samsung TV lasted 14 months and the panel blew. Phones and washers exploding. Why would anyone buy a Samsung product? Was told Whirlpool was the best bet or LG.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

We bought model #RF266AWP produced in Dec. 2011 in February of 2012. Within the first 3 months we had appliance repairmen out and FINALLY an official Samsung repairman about the DEAFENING RACKET the freezer makes when it seals. This happened EVERY TIME the freezer is opened. Sometimes louder than others... sometimes you have to stop a conversation and wait, or turn the TV up. Bottom line--Samsung says we have to live with it! Its the way it seals tightly and they are sure thats what we want, to protect our food. DONT BUY A SAMSUNG FRENCH DOOR REFRIGERATOR!

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! Ive had 4 repair visits and I waited a 5th time yesterday with a no service show!!! Im frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!I have spoken to their repair staff and all they can say is Im sorry. I ask for the refrigerator to be replaced and they refused. I sent an email to the US subsidiary president, Andrew Choi, and her secretary answered to have it fixed. I sent an email to their Korean Headquarters to no avail. My experiences tell me that once the product breaks down, others will follow. Especially, it happens when the warranty is over! What are the rights a consumer has on this particular problem? Please advise.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.After another 7 days without any other repair contact I contacted retailer (Home Depot) for return/refund. After hearing my story, agent put me on hold while she contacted assigned repair company who informed her that they had no record of repair ticket. She reissued ticket (under same number) and promised a quick contact from them. Ironically, a few hours later I was again contacted by Tracking Service inquiring as to the status of my repair. In our discussion she informed me that her records showed that the repair company had indeed received the repair ticket in the initial transmission and offered to put my case into the Samsung Resolution Department for review. As they were Samsung and has hired the (non-responsive) repair companies in question, I asked her to contact them to expedite. She proceeded to inform me that she was unable to contact their repair company on my behalf.I fail to understand what Samsungs definition of Customer Service could possibly be. They know theres a problem with your brand new Samsung Large Appliance. They know there are multiple failures (3) in their repair chain, they continue to ask you how is your repair going, but they refuse to actually step-in and take charge to resolve the problem. Instead, leaving their consumer to contend with the (obvious) dregs of the appliance repair world that theyve chosen to repair their products. Guess with everything in the recent news regarding Samsung guess I should be happy that my refrigerator hasnt blown up yet. The LAST Samsung product that will ever enter my home. Buyer beware!

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Like all the other complaints Ive read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now its out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. Ill use the $190 toward another dishwater. Ill never again buy a Samsung product.

We bought a package deal at Best Buy in December 2016 - a Samsung dishwasher, refrigerator, microwave and slide in double oven. In one years time, 3 of the 4 appliances have broken and need expensive parts. However, the gas slide in range is by far the worst product (NX58K9850). After using the self cleaning feature for the first time, the oven over-heated and door locked. We have to pay $400 to replace the control board to get it to work again. After seeing so many similar complaints, I cant believe there isnt a recall on this oven. We will NEVER buy a Samsung appliance again. Wish I had seen this site Before I made my purchase!

I have made the mistake of purchasing Samsung appliances in the last 2 years. Within the first year, the washing machine broke. After several calls to Samsung, a service technician came to our house to repair the machine. At this time, the technician reported back to Samsung that the washer needed to be replaced. I realized at that point that our situation was looking like the beginning of a nightmare. After several conversations between the service technician and Samsung, our machine was finally replaced. We also purchased a Samsung dishwasher. Within 13 months I had to hire a service technician to replace the thermostat (error 1E, 3E) for 282.50. Now, almost another later, another error OE. I will NEVER buy anything Samsung EVER again!

Major repairs after one year. Then a year and a half later more major repairs. $90 diagnostic fee for a 5 minute visit. $100 case brake part plus another $60 for labor. Just purchased stove and microwave to match. Will return both and buy different brands! A new appliance should last more than 2 and a half years. Very disappointed. Will never purchase anything Samsung again!

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

Samsung French Door Refrigerator RF217ACRS - This is the worst refrigerator we have ever had. We are a small family and this fridge has had to be repaired three separate times due to flimsy plastic parts breaking. The moveable tray is a joke. If you place more than a pound of cold cuts in it, it will break. I notice that Samsung no longer manufacturers their french door refrigerators with this feature so guess that other people have had this problem as well. Terrible, terrible product and poor customer service. We will NEVER buy another Samsung appliance again.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

I have a RS265TDRS French door refrigerator now for 2.5 years. The cooling coils kept freezing up and it took 2 repairs costing $300 plus to fix the issue. Now the freezer is draining water into the lower part of the freezer and after a week water drains on the floor. Samsung will not warranty the defect and I will have to pay for the fix. And goodluck have a Samsung repair service center sending a representative out in a timely manner. After 3 days waiting for service, I called the service center (John Micheals) and was told yes they had a long backlog of service request. I called a local service company and had a repair service rep the next day.

Horrible, I got this piece of garbage about 4 months ago for my mother that has rheumatoid arthritis and has a hard time with the dishes. I have yet to enjoy a full load of clean dishes!! At first they said it was a connection problem, then they said the hose was not at the right angle, then they said it was the door that had a problem. After we received the part that was supposedly defective for the door and I was assured it would work. I open the dishwasher and pull out the rack, I find the top sprayer loose at the bottom of the dishwasher. This is ridiculous!! I am paying monthly for a dishwasher that I have not been able to use and everybody just gives me the runaround that its gonna work... A bunch of baloney. I am never buying anything from brandsmart again and I wanted to warn everybody else not to buy a Samsung dishwasher!!

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and wont operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this wont be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

I bought 4 Samsung appliances from Jays appliances when I did my kitchen over under 2 years ago. I questioned a burn mark under the large burner the first year and Jays said it was fine and needed to scrape cleaner a little harder. Less than a year later the burner doesn’t work at all. I’ve never had an electric stove always a gas at my other homes. This is a piece of crap. Samsung’s products are horrible and I will never buy again. They wAnt to charge me over one hundred dollars just to diagnose the problem plus parts. You are horrible and should be put out of business! Never give you any business again!

We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TVs and had no complaints. Apparently that is where Samsung should concentrate their efforts. This dishwasher has NEVER properly cleaned our dishware. After 2 + years, Ive yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturers guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesnt need to make a lot of noise if its not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturers instructions on cleaning the surface. Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we dont have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didnt purchase the Samsung refrigerator, we were so sure we wanted. But thats another story!

In September 2017, we purchased the top of the line Samsung dishwasher at Home Depot thinking it would be the last dishwasher we retirees would buy. Unfortunately I can’t tell you the model because my husband threw the manual and paperwork away in disgust three weeks ago when, after two years and four months we sent the dishwasher to the dump. It needed a new pump and the repair would be so expensive we might as well buy a new one. Our model had the storm surge feature, if that helps identify it. Also, the racks were starting to rust. The clean was not as good as the Whirlpool we replaced it with for half the price. We also bought a refrigerator at the same time. We’re attempting to join a class action suit because the ice maker leaks and the ice compartment freezes into a solid block and Samsung refuses to acknowledge the problem. I’ve learned that Samsung, LG, and even some GE appliances use the same inferior parts. I bought Whirlpool because that’s what the repairman owns. But I bought a Lowe’s 5 year warranty on my $326 dishwasher (sale price) so that I’m covered. I distrust the company warranties and their planned obsolescence. Start talking to your friends and associates, I’ve found three others disgruntled with their Samsung appliances. Personally, I would pay a small fortune for an appliance with parts and manufacture in the USA. I’m old enough to know major appliances that lasted 30 years and more. Remember when Made in the USA was a guarantee of quality? Not assembled in the USA with parts made in Mexico or China. Thank you for allowing me to vent, and please don’t buy Samsung.

I bought this dishwasher from LOWES along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TVs were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didnt open and then it was not finishing the washing cycle. We then called LOWES and told them the problem and they said make sure its a real problem because if they call out a repair person and there is nothing wrong they would charge us.So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I cant afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

My refrigerator (Samsung RF24FSEDBSR) has a unusual noise coming from the back. The only way to stop the noise is to unplug the unit for 24 hours and let it defrost (really a refrigerator without a defrost cycle). I have seen where ice builds up and the fan is actually hitting against the ice and thats what causes the noise. The 2nd issue is the ice maker, or rather the lack of ice making. The ice maker is always dropping water into the drip tray, and the tray stays full. When you dispense ice the ice is wet and usually a bunch of crumbles VS solid cubes. We called Samsung and went to Frys where we bought the unit and all they say is that its a common problem, then said check the gasket/seal on the door that lines up with the ice chute, and is the chute door closing all the way. Both worked as they should but we still have water dripping.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. Its been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I dont have money to blow on a new fridge.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.