We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

We redid our kitchen in August 2012 and purchased three Samsung products - a stove, a refrigerator and a dishwasher. This review is about the dishwasher. Ive already submitted a review about our stove. We purchased our Samsung dishwasher, Model #DMT 300RFS/XAA in August 2012 for $515. Our first repair was on 22 Jan 2014, the float level sensor had to be replaced, and the cost was $208.21.The next problem happened on 6 May 2015. The case sensor and brake have to be replaced and the cost will be $316.24. If we have this repair done, and we wont, this substandard appliance will have cost us $515 (original cost) + $524.45 (2 x repairs) = $1039.45. Note: the repairs alone total more than the cost of the dishwasher. Weve now got a 225 lb. paperweight in our kitchen.

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

We followed directions to change the interior Halogen light bulb in our ME179KFETSR Samsung Microwave oven. Weve spent over 6 hours, called at least 5 different recommended phone numbers, including 1-800 SAMSUNG, and we are still no closer to changing the old light bulb. We removed the old bulb, but our fingers are too large to install the new bulb. It must be a faulty design, but Id say when you cant even change the light bulb, or get any help, I have bought my last Samsung kitchen appliance. I would have given a 0 for my satisfaction rating if it was an option.

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

We bought a Samsung refrigerator (model Number Rf263BEAESR/AA) at or about the 25th of November 2016. At about the two-year mark, the icemaker started having problems. It was not making ice. At first, if I chipped off the built-up ice, it would produce ice again (this was a constant battle). After a while, it stopped producing ice at all. We called Samsung, and they agreed to pay for the ice maker to be replaced, but not the service. I want to thank you for that! You (Samsung) did not tell us that the icemaker had been having problems across the board, nor did you mention the icemakers class-action suit. If Samsung knew that the ice maker was faulty, why didnt they pay for the service call in addition to replacing the icemaker?A little while ago, the refrigerator stopped working, pools of water running out of the fridge, and would not cool. The Freezer still works, though. Full disclosure we have had this refrigerator for about 3.75 years. Samsung said they would have a repairman come out. They could not reach a Samsung qualified repair specialist. When contact was made, we were informed that they would not make a service call to our house, too busy. Samsung encouraged us to find a maintenance specialist, and if the motor or the compressor were faulty, they would cover it.We contacted a local maintenance specialist who could work on Samsung refrigerators. He informed us he could fix it but that he was not going to guarantee the work. He also stated that chances are we would have to repair it soon after. Today we were forced to buy a new refrigerator. Samsung has had significant issues with their refrigerators. ** I would not buy a fridge made by Samsung.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

We bought the dishwasher January 2011 and problems began in October 2011. We have had 4 different service visits with the 4th being today, March 20th 2011. It is still not fixed and now we are without a dishwasher since January 16th. Repairs have all been different, but the problem has been the same. The dishwasher stops mid-cycle and 2 lights blink. Their first repair over the phone was to turn off the breaker and try again. This did not help. Here is the timeline of repairs: 2011 - October 3, I called for appointment. October 24, repaired detergent latch. 2012 - January 16, I called for appointment. January 25, repaired drain pump. February 17, I called for appointment. March 15, replaced sump pump assembly. March 15, I called for appointment. March 20, I ordered something for the heater. This is getting absolutely absurd.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

In 2014 we bought a Samsung dishwasher at Lowes. We had always bought Bosch but the deal being offered by Lowes/Samsung was too hard to pass up, I wish we had. I wont bother with the model number because after reading the reviews here it is obvious it doesnt matter, they all have problems. I am pretty good at fixing things myself and our dishwasher is still running, but I have better things to do in my retirement than fix a dishwasher! If you go to Youtube you will find many videos showing you how to fix your Samsung. My advice is DO NOT BUY a Samsung dishwasher! If you own one, make sure you put a cup of vinegar in AFTER the wash cycle starts, (this is particularly important if you are on a well and not public water). If you do it before you start the dishwasher, it will pump the vinegar down the drain upon startup. Also after each wash, clean the door gasket at the bottom of door where it attaches to the dishwasher. Black gunk/mold builds up there, pretty disgusting. Based on reading other reviews, if you are out of warranty and cant do your own repair, take your loss, and put your hard earned money into purchasing another dishwasher.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

I got my NX583GOVB gas oven range 2 years ago and the knobs are broken by now. They were made with plastic material, now they charging $39 for each knob plus shipping. Call Samsung. They just cover 1 year warranty. Is unbelievable! It should be last for 10 years. Last time I get Samsung!

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

We just remolded our house. We had beautiful hardwood floors installed throughout the house including the kitchen. We bought new appliances, a Samsung package including the Refrigerator, Stove, Microwave, and Dishwasher. All of the appliances are junk. The biggest kicker is that our new 6 month old refrigerator flooded our entire house. The hardwood kitchen floors are ruined and the basement is soaked in water. I was told, not to buy Samsung and I did anyway. What a mistake that was. 1000s of dollars of repair to do. Already the stress of the drying machines to suck up the water is maddening. DO NOT EVER BUY SAMSUNG APPLIANCES. YOU WILL REGRET IT. They deserve to be sued!

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldnt replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they wont replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... Its really hard to buy any type of appliance and have it malfunction after a few days use and have to have it repaired... I think thats so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

I have owned my refrigerator for 13 months. The ice maker in the refrigerator freezes up causing the machine to stop working. The temperature inside the refrigerator stays between 40 and 45 degrees causing food to spoil. Samsung is a difficult company to deal with and they do not stand behind their products. Buy the extended warranty!

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then Ive had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And dont even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

I purchased model #RF25HMEDBSR in 2015. To date Ive had to have it serviced three times at a cost to me of $900. I have been waiting since July 27 for more repairs for the same issues and they cant get anyone to do my repair until Aug 27. The ice maker and cooling issues are defects that have been around since 2006. Samsungs customer service is horrible! They have been giving some refunds for their faulty refrigerators but it can take months of waiting and countless hour on the phone with them, if you can get to a human. I love the design of this unit but having to pay $900 in service fees is unacceptable. Avoid at all costs!!!

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

Samsung Model RF31FMEDBSR - Worst fridge ever. Icemaker has always frozen up. It definitely does not make the 10 pounds a day that they advertised and now the whole fridge is freezing up and not keeping our food properly cooled. I am very confident we have eaten spoiled or bad food because of the temp problems. The door says one thing but the actual temperature is much warmer. Customer service at Samsung was asking if the door was closed and other time-wasting questions.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

Unfortunately, I fell in love with its center drawer and purchased a 4-door Samsung Refrigerator Freezer 3 and a half years ago, for $3200.00, without doing proper research. The model is RF24FSEDBSR and was manufactured in Sept of 2014. I still love the center drawer, but it is not enough to make up for the rest of the appliance. This is a prime example of a company that thinks highly of itself but doesnt care that it sells absolute junk. The number of problems and repairs for the ice maker, add up to this being the worst purchase I have ever made and that is saying something. I have put up with months and months of temporary fixes, thawing with hairdryers, mopping up pooling water on the floor of the refrigerator section and just doing without ice.Recently, I have had 3 service calls for the ice maker. The ice maker freezes solid and wont dispense ice. Then, I need to move all my refrigerated food to a cooler and my frozen food to the outside freezer; turn off the entire unit for 2 days, with both doors propped open; and put an air circulator/warmer inside, just so the repairman can pry the completely frozen icemaker out without cracking the wall of the refrigerator. On the last service call, he replaced the entire ice maker for about $550.00. My total out of pocket for repairs and service is about $850.00. I fully expect that amount to grow. Now, it sort of works, but makes very little ice, (which will not be enough with summer coming).I cannot get cubed ice, just crushed ice; there is water dripping down the front of the refrigerator and it is a constant source of aggravation. Samsung wasnt sympathetic or helpful when I talked with them, and they suggested that I should have purchased their 5-year Samsung Service Agreement for $1750.00 when I had a chance. Really? They were supposed to call me back (within 24 hours) 10 months ago, and Im still waiting. Complete waste of time, money, effort, energy and resources. Do not ever buy a Samsung refrigerator because they are expensive junk, was the advice of my repair person, who has owned an appliance repair business for many years. I could have saved myself lots of frustration, and money, if I had done my research.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Their refrigerator is defective, there is a class action lawsuit against them for this problem. This will be my 3rd repair in 4 months. Samsung doesnt care and will only offer partial refunds. They made me pay for repairs fully knowing the parts were defective.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasnt working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.We called the brick were we purchased and they were sending a tech. They said wouldnt be for about 2 days but then they were able to schedule on next morning. (Tuesday). I called Samsung also Tuesday morning, advised of what has happened as was told they do not have a replacement policy, only a repair policy. I advised fridge now smells and a Eileen advised not their problem!!! And no one will come in and clean it. She was very rude. Asked to speak to someone higher and was advised she is the highest I could go. Head office does not take calls. Advised has kids and needs a fridge asap. Again she said I would have to wait. Very rude again as I am a paying customer and when large expensive items are purchased they should last longer than 6 months.When tech came he advised the compressor has gone. Part would need to be ordered and it looks like possibly next week before they can fix it. Unacceptable!!! Called Samsung again today. Again received very rude customer service and advised to bad. The fridge will not replaced and I will have to wait for someone to come repair it whenever they are available. No idea when. So I have a new broken down fridge and living out of a cooler with 3 kids trying to keep everything cold. What a joke... and also out over 300 in what was good food. I was passed around to 4 different people at Samsung customer service this morning.When you buy a product there should be a policy when it breaks down. Why should I be inconvenient and have to not have a working fridge. Think twice with Samsung. I have done recent searching and was surprised of previous lawsuits against them with fridges and other appliances. People will continue to purchase these items. They get your money then you are not a customer anymore. You are a number.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

I purchased my microwave on 9 Nov. 2015. Firstly, the delivery was so late I got it around 29 and on 7 of March 2016 it stopped working. I called on the service station, the person who was dealing said that you dont have to pay visiting charges but yes if something will be changed inside you will have to pay extra charges. Can anybody help me by telling the diff. between warranty and guarantee. He said that Samsung people are giving warranty, not guarantee.

I brought a Samsung kitchen package at Best Buy. I have had countless problems with the Dishwasher, many of which have been previously written - doesnt wash the dishes, horrible smell (and I wipe my dishwasher interior door after each use), then when I tried to use it all of sudden lights are flashing and it doesnt drain. First repair said that Best Buy installed incorrectly, fixed that and then the door wouldnt open properly. Tried to use again, same issue with lights flashing and it moves to delicate and doesnt drain again. New repairman came out and said hes NEVER seen a controller board go in a dishwasher cost of the board is $190.00 + installation. Never buying a Samsung kitchen appliance again. Samsung you should stick to TVs and cell phones.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

My refrigerator stopped working 10 back. The incompetent engineers could not replace compressor which is under warranty past 10 days. They recorded computer systems with lies to fool the system to avoid create alert on incomplete service request. In my case they falsely written that the refrigerator is repaired as the information is not accessible to customer and however repeated inquiry revealed the secret of their mischief. I am still struggling to get the refrigerator repaired or replaced. You know without refrigerator you cant keep vegetables milk out for 10 days. Beware of Samsung refrigerator and avoid future disappointment. Hopefully it would help at least one more customer that could be you. God bless customer from Samsung.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isnt even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6s and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again. My husband went online to purchase a replacement keypad from Sears. Sears discontinued the part. I guess they dont want to be mixed up in this mess. I dont blame them. I called Samsung and good luck. They could care less about making good on a clearly flawed design/part. They told me they could arrange a repairman to come to fix it at my expense. I am not throwing away more of my money trying to fix this piece of junk. Samsung obviously wont stand behind their products.Time to buy another microwave; it took a lightning strike to kill my first GE microwave of 20+ years. I am headed back to the GE showroom. This was the first Samsung product I have ever bought and it will be the last. I really hope that they recorded my conversation with their representative on the phone today. Maybe when the company goes bankrupt, they will figure out in retrospect why! They deserve to go bankrupt.P.S. I saw another disgruntled customer has posted a video on YouTube about his microwaves bizarre behavior. He has the same model as mine and his microwave is doing the same thing that mine is doing. Watch the video and weep. Fight with your wallet and dont buy Samsung products!

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Bad quality and poor service. We bought the French door refrigerator about 2 years ago for more than $3000. Now the upper section is overcooling and Samsungs authorized technician came charged $220 and did not fix the problem. It lasted 32 days just more than 2 days over the warranty period. Now they say you have to pay again the same cost again.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

We purchased Samsung Model RS277AC April 2010 for $1500.00. July 2014 the bottom freezer drawer was hard to pull out and we realized it was stuck by a build up of ice under it. Kept getting more and more ice so we called Samsung they recommended we call Consolidated Electronics on September 24, 2014. Service man told us he knew what the problem was when we told him about the bottom drawer frozen to bottom. Charged $149.00 for a 5 minute visit. He would have to order the heater element and it would cost $30. He said that the heater element touches the inside of the back panel and this will happen again because of a design flaw with the back panel and Samsung has corrected it on the new models! Came back with the heater and said did not need it and defrosted the freezer, put it back together and charged us another $45.00 and within three hours there was a build up of ice in the bottom of the freezer so we cannot use the drawer for storage. NEVER purchase a Samsung appliance!

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

RF266AEPN/XAA French Door Samsung Refrigerator looks great but is not reliable. Paid $1500 5 years ago and numerous repairs since. 03/14 icing in the refrigerator vents began, called Samsung support and they acted like this was the first time they ever heard this. I learned later its a common issue. Service Ticket **- no one called back or showed up. Refrigerator started making a lot of noise and some water appeared in refrigerator. I learned the Samsung refrigerator Series RF267 has an ongoing issue with freezing up and icing over the fan and evaporator coil. Class action suit.04/14/14 Called Best Buy Geek Squad technician who removed back of Samsung refrigerator and attempted to defrost back of defective design. Remove inside back panel, inserted $4 part to prevent refreezing and replaced original back with broken styrofoam insert. Ice still remained in cooling vents 2 days later and still is icing up. $162.38 service call. Either Best Buy or Samsung should cover charge of full repair or replacement for 2-year-old French door refrigerator that clearly has a poor design and many complaints online. Problem continued so we periodically defrosted the refrigerator to clear ice from coils. Contacted Samsung again 09/17/14 and was told by Sherlyn: There are no reported issues with the unit. Ha! Representative Sheryln assigned the transaction number ** and forwarded it to Executive Customer Relations department. No helpful response, credit, or repair.We contacted Best Buy/Geek Squad again and for $400+ they replaced the inside back panel of the refrigerator, door seals, fan, etc. After a horrible experience and almost $700 in repair bills we hoped to put this behind us and enjoy our beautiful stainless steel refrigerator for a while and we did until the noise started again and the temperature started going up in the refrigerator this week. Now food is in ice chests and I am shopping for a new fridge. Unfortunately there are some pretty bad reviews out there on Whirlpool, LG, Samsung, etc. Will definitely purchase the extended warranty and may go with Costco because of their customer service. Samsung should stick to android phones where they know what theyre doing.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldnt shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor. I informed them of the hundreds of complaints online. They finally agreed to change out the control panel, saying they KNEW it was a problem, and that there was an extended warranty, should have said that upfront. They set me up with a service repair company. Of course they tell you they will call you the day of the appointment and let you know when they would be coming, took over a week. I took the day off from work not knowing what time the tech would arrive. Tech arrived to install the panel, they had ordered the wrong panel/part!!! No apology, nothing, like my time is of no value. Waited an additional week to have them return, same story with will call you the day of for the time of the appointment. Tech installed the panel, microwave worked for approximately one day, went to use last night, started, then went totally dead, no power, nothing!! I called Samsung and told them what had happened, they were of no assistance. Said because it is not indicating an SE error, that I will now have to pay for the parts and labor! Unbelievable! I own Samsung TVs and washer and dryer. Pray that they dont have a problem. I will NEVER purchase a Samsung product again. And I will never recommend a Samsung product to anyone!

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.

We recently purchased Samsung Dishwasher Model #DW80K5050 that seemed visually fine on delivery. When we attempted to install it a week later, there was internal damage not visible from the outside. Samsung sent a rep to confirm the DW had likely been dropped to cause multiple internal issues. When we shared this with Build.com, they said they had no responsibility since damage was not reported in their 24-48 hr window EVEN THOUGH DAMAGE WAS INTERNAL and COULD NOT BE DETECTED FROM THE OUTSIDE. And when we reached out to Samsung they said their warranty doesnt cover new appliances that had never operated (i.e. delivered broken). So we are stuck with a yet to be installed dishwasher for which we just ordered replacement parts at our expense. I would avoid buying from Build.com that was unwilling to correct this situation despite nearly $20,000 of appliance purchases from them the past year alone. And I would also avoid purchasing Samsung appliances based on their customer service, or lack thereof.

This is the worst experience ever. Bought Samsung Refrigerator 2017 model 6 months ago and have had the ice maker go out and had to be replaced and the fan for freezer went out. Lost over $150 in food. Wow and to think we are all under the impression they are good brands but per repairman they get repair and replacement orders daily without a doubt. Most are Samsung and I feel I made a mistake buying this brand. They are so big and should concentrate on bettering their brands and services. So disappointed as I know I will have to buy a new one in a couple years.

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. Im looking for a class action suit after sending in this review.

My husband and I purchased a LG French Door Fridge when they first came out. It lasted 3 years, the motherboard died. After much research we purchased a Samsung French Door Fridge model RF266AEWP. As of right now, the noise from the fan in the fridge hitting the accumulated ice is pretty loud. Loud enough that I cannot hear a conversation in the next room. My husband called Samsung in regards to this (after we had defrosted the fridge 4 times since June of 2015) and they said that we would have to have a repair person come in and fix it to the tune of $140.00. Samsung has been aware of this defect since 2005 and has done nothing to rectify the situation. Needless to say I have now joined the thousands of other consumers in a class action lawsuit against Samsung. Now onto the Samsung stove we purchased. We purchased a Samsung stove, had it installed. I did the self-clean cycle on the stove one night and opened it to wipe out the soot that was inside and noticed that on the bottom panel of the stove, the paint had melted. My husband called Samsung and was told to shut the stove off and shut the gas off to it as there was a defect and the house could blow up. HMMMMMM just a little scary. We called Best Buy (where we had purchased the stove) and they were very gracious with us. They told us to come in and pick out another stove. We picked out the 5-burner stove with the large capacity oven and a warming drawer. It was originally $2500 when we first saw it but was on sale for $1500. I guess we should have seen the red flag when the price was reduced by $1000. But we bought that one to replace the defective Samsung stove. Well about 8 months ago we kept getting an error of E08. I googled the error and Samsung advised you to shut off the circuit breaker or unplug the stove. So now every time we get the error, I have to pull the stove out from the wall and unplug the stove. Needless to say, in the future we will NOT be purchasing any more Samsung products. I cannot understand why they are rated so high.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

I bought Samsung Refrigerator RF26XAEBP in 2010. Less than three years into ownership the compressor needed replacement. Four years into the ownership, the refrigerator started to collect water inside, under bottom drawers as a result of a known design flaw. Samsungs warranty is good only for a year and Samsung would not repair or replace even those refrigerators that were faulty when manufactured if the repair/replacement is requested past the one-year warranty. Customer Service was grossly incompetent, coldly bureaucratic, and well versed in reciting legalese warranty language. Needless to say, Samsung brand will never again be welcome at our homes.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again. The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of peoples minds to purchase a different manufacturers product, my job is done. Please be aware that Samsungs appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

The paint has been peeling off the top and now the bottom of the microwave. I called and they said they havent had that complaint. I dont believe that. That also claimed it was the way I clean it. I only use a soft sponge and mild soap! I would not recommend their appliances. I also purchased a stove but because it was the floor middle they refused to fix the feet that dont adjust at all. The refrigerator I purchased also has no place for the water to go when it soil after use in the door dispenser. I am very unhappy to say the least!

This refrigerator (Samsung French Door Refrigerator) is a huge disappointment. Both the refrigerator and freezer have frozen up. The ice maker no longer works. Many technicians refuse to work on Samsung appliances because they can’t be sure that they can even be repaired. I’ve had this refrigerator for less than 3 years. I’m having to defrost both sections on a regular basis. It’s not even a “lemon”. It’s just a bad product. Stay away from Samsung.

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

I have had 2-4 refrigerators and the Samsung is the worst. Within 1 week the freezer was frosting over. The ice maker is useless. It doesnt matter if you have it on crushed or whole cube, it does what it wants. In fact, you cannot use crushed as it clogs up and just drops pieces of ice onto the floor at all hours.

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

Bought the $1800 refrigerator in May. I stopped working in June. After hours of being on hold, it was repaired, but has been nothing but frustration since. It has had 3 ice makers replaced and now it has stopped working again. I have made 13 calls, each averaging being on hold 45 minutes and taken off work six (6) times, (after waiting two weeks) to meet repairmen. They can not find all the service records. They end by promising to call me back, but have NEVER called. All I want is no more high blood pressure and frustration... Just a working refrigerator!!!!

Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mothers face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.

I purchased a french door refrigerator from Lowes two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. Its not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

I have owned my range for about 4 years now. About 9 months ago one of the larger burners started heating on only the hottest temp matter what setting. Recently the other large burner began to do the same, leaving me with only the 2 small burners that I can regulate. It really renders the range useless if I am trying to cook a large meal for any number of people over 2. Would love to hear from others experiencing this same problem. Thanks.

I purchased a Samsung refrigerator approximately 3 years ago. The refrigerator started making a loud noise and would stop when the door was opened. The noise would start again when the door was closed. I googled the problem and discovered many other Samsung refrigerators had done the same thing. The solution was to unplug it and defrost the freezer. So I do that about once a month. Now the entire refrigerator has started to freeze up and the ice maker has stopped working. I will NEVER purchase a Samsung product again. And I would recommend that you not buy a Samsung refrigerator. I spent $2100 on mine. Not worth the money.

Purchased Samsung Black Stainless French Door - bottom freezer on 6/10/17. Freezer stopped working in 4/2019. Samsung said they would do a 1 X free parts - I would have to pay labor (or vice versa). Warranty was up (less than 2 years since purchase). They entered a wrong phone on service request - not just a wrong number but something made up like: 12345678 which cancelled my appointment because service provider could not reach me. Called them back and they told me they were sorry and because of this they would also pay both the labor and parts. Meanwhile I had researched what could have been wrong and found quite a few google answers that people experienced same thing and it was the evaporator motor. I relayed that to service provider so if they brought that part it would be fixed sooner than later. (Side note at this point we also had to buy a freezer so all the food we stocked up on during pandemic didnt end up in the garbage). They fixed it. Several months later both the refrigerator and freezer stopped working. I called Samsung and immediately was told I would have to pay for repair. I questioned it ONLY. But was prepared to pay the $99 for a diagnostic. They put in service ticket and then noticed days later it was cancelled? I called them and they said we cancelled it because you refused to pay. I never refused to pay?!I ended up called the service provider - they sorted it out and I paid them $99 for house call. They diagnosed it as needing some kind of sealer and refrigerant and Samsung has lengthened the time of the warranty of that particular problem (probably must be an ongoing issue). They had to come back a week later. I was also told - it may or may not work. Sure enough end of May freezer died. Service provider could not come out until the 11th of June. Beginning of beginning of June 2020 refrigerator died as well. Had to throw out all perishables. So we got less than 3 years use. One correction - I communicated with Samsung through their CHAT option. I ended up cancelling the appointment today 6/9/20 and taking the loss and ordering a different brand that wont be delivered until 7/13/20. Horrible experience with this refrigerator. Purchase date: 6/10/2017 - Garbage date: 6/9/20.

My Samsung Fridge Model #RS265TDRS started acting up after about a one year. I noticed our milk spoiled prematurely along with other items in the fridge. I remember hearing the fan in the fridge sound louder than usual just a couple of days prior to this. It appears the coils have froze up with ice causing the fan to ice up also stopping it from spinning causing a domino affect. I will have to locate the receipt and upload at a later time. I see this is a very very common problem with Samsung. This was not a cheap fridge and to be having this issue this early is ludicrous. I have the unit turned off and am allowing it to fully thaw before restarting it and seeing how long it lasts this time. Very Very angry & disappointed with Samsung.

Unit is only 4 years old, and makes a loud ticking sound. The ticking noise stops when you open one of the doors to the unit. It sounds like a fan blade contacting something when the fan is engaged during a cooling cycle. We dont keep the temp below 40 degrees in the fridge, so I dont think its ice build up...