This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you dont expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!I have spoken to their repair staff and all they can say is Im sorry. I ask for the refrigerator to be replaced and they refused. I sent an email to the US subsidiary president, Andrew Choi, and her secretary answered to have it fixed. I sent an email to their Korean Headquarters to no avail. My experiences tell me that once the product breaks down, others will follow. Especially, it happens when the warranty is over! What are the rights a consumer has on this particular problem? Please advise.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the dishwasher did not wash dishes. I thought it was the way I was loading it or possibly the detergent I was buying. It has literally broken every glass I had. I have to load glasses on the bottom rack to get them clean (somewhat clean). I have contacted Samsung and Teppermans to have this dishwasher replaced. The customer service at Samsung was shocking. The last fellow offered the extended warranty one time service call; however, he was extremely rude during our conversation. When I asked him why he was so rude, he got angry and said, forget it; I am not offering you the one time service. What? Im still hoping that Samsung or Teppermans will step up and replace this dishwasher that does not work.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it wont do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?

Samsung RS267LBBP - Nothing but problems since purchase. Water leaking out of inside due to clogged defrost tube (ice) just replaces 2nd ice maker. Water leak ruined hardwood floor (new). Samsung says they dont have a problem but just google Samsung refrigerators and look for yourself. Never will buy another Samsung product of any kind. TVs are also junk.

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

I purchased the new Samsung Waterwall dishwasher (Model dw80h9930US) from HH Gregg this past summer. I almost bought a Bosch but the new features of the Samsung seemed to be a better deal. Besides I already owned a Samsung washer, dryer and refrigerator. After about a month, I noticed the door started popping open during the wash cycle. I would push it back in and it would continue to pop open. I contacted HH Gregg and they informed me I had to contact Samsung. I did and they sent out a repairman who re-positioned the dishwasher and said that was the cause. After he left, I began using it again and the same thing started to happen, the door popped open during a wash cycle. I called them back again and they sent out the same technicians who fiddled with the baskets and thought that the top basket was pushing open the door during the cycle. They wanted to order a new basket for me. In the meantime, I was running the dishwasher and continually pushing in the door when it popped out until one evening, the unit beeped and the code LE appeared. This code was for Leakage and the manual instructed me to turn off my breaker to the dishwasher and call Samsung. Now I was not only without a dishwasher but my disposal was connected to that breaker. I called Samsung and demanded a new unit but they insisted on sending out the technicians again. At this point I had it with Samsung and decided to call HH Gregg. I explained to them my dilemma and they have graciously offered to replace my Samsung with a Bosch. I am overwhelmed with gratitude and will never forget the service I got from HH Gregg. They also were aware of the problems with the Samsung and were willing to help their customers get a dishwasher that works. I will never buy another Samsung product again.

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

Bought all new appliances with Samsung when I purchased my home including a range, the range is the only thing I did not have difficulty with in this product line. I dont normally like convection but it worked great for us. I would not however buy another glass top range.

I bought a package deal of Samsung appliances when I moved into a new home. Fridge, Microwave, Stove and dishwasher. After 3 months the dishwasher started to leak. We had numerous service calls to fix it. It would be fixed for a short time and then leak again. At one point it quit completely. We had to shut the breaker off because it just kept flashing and beeping. Eventually they deemed it unfixable and was to issue us a check for the cost of the dishwasher in March 2017. We have yet to see a check 6/24/2017 and the dishwasher is completely unusable as it has flooded our kitchen and warped my wood floors prior to that... We were given a number to contact for Samsung claims for the floors and after many call, and told we would have someone call back they have NEVER CONTACTED US.The Samsung fridge started making noises about 6 weeks ago... (How convenient after the year warranty). Anyway I had the repair man come out last week and he informed me that there are 5, yes 5 recalls on the parts. It is Currently in my kitchen completely unusable.These appliances are less than a year and a half old. This is not ok... It is unacceptable to sell crap like this at the price it is and get away with it. I AM NOT MADE OF MONEY. NOR HAVE I EVER BOUGHT A KITCHEN FULL OF APPLIANCES. SO IT WAS EXCITING... AND NOW ITS A NIGHTMARE. If I could give you NO STARS I WOULD!

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.

Two weeks ago we bought a Samsung DW80H933US dishwasher, the highest end model that Home Depot sold in our area. Two weeks ago. 14 days. Tonight it stopped with error code LE. Looked it up, it says theres a leak. We looked everywhere, it is not leaking. There is no way to clear this error code. We have to cut the power to the machine and request service. This is after TWO WEEKS. Did I mention that? I wish Id done some reading up on Samsungs dishwasher before we bought it. Fortunately (I suppose), we purchased a 4-year extended warranty, so that over the next five years we wont have to pay for the monthly repairs. Two weeks in I am also concerned that the door seems to resist closing for no apparent reason either. These seem to be really, really common complaints. What a piece of expensive junk. Well see how much Home Depot cares about their customers tomorrow when I go in.

My new kitchen is all Samsung appliances. THREE WEEKS after the warranty ran out on the side-by-side French door refrigerator, it just stopped cooling. This was Dec. 7, 2015. Numerous calls to Samsung, one service technician appointment on Dec. 30, 2015 (he couldnt fix it), numerous additional calls, have resulted in absolutely nothing. My refrigerator is just a large cabinet. Christmas was a no-go. Here it is Jan. 3, 2016 and I dont even have another appointment for service. Samsung: never again.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I am sitting here one week after having our new Samsung dishwasher delivered and unable to install it because of a couple of brackets and screws that were not shipped with the unit. Upon delivery, the delivery company opened the box and we inspected for damage...none. That was great. We set it aside for installation later in the week, (after a new kitchen floor was to be installed.) When I proceeded to install today discovered that the included parts other than the kick plate were nowhere to be seen. Contacted Samsung... They directed me to the Samsung/Home Depot centre. Their answer “Sorry, not reported within 24 - 48 hours.” Are you kidding me? For the lack of a few parts costing less than $5 they would rather have me return it to Home Depot! Home Depot is now trying to work with them. I simply cannot believe the bureaucratic nonsense and lack of common sense.

The first service call the technician installed a repair kit for the fan in the rear of the unit, a common problem Samsung recommended to stop the noise. Several days later it was making a different noise - it sounds like the compressor. The same technician came back and could not hear anything abnormal. Now, 3 weeks later the noise is louder. The service advisor I called advised me if the technician does not hear a noise I will be charged for the service call. This unit is 2 months old. Our previous refrigerator was 30 years old and was much quieter than this one.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

This is an awesome refrigerator. You have tons of storage space and is well designed to be flexible and easy to adapt to varying needs. The only thing bad about it is the ice/water dispenser. It takes forever for ice to come out and because the tray is so shallow and poorly designed it is constantly getting water all over the floor.

Very disappointing.... I didnt expect that bad customer service experience. They just dont care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldnt deliver, rescheduled 4 times. In the end they said.. they lost a fridge and dont know where it is and when is going to be delivered. Called Samsung - basically Samsung said: We dont care if you cancel order. I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and wont recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

I bought the Samsung 32 Cubic French Door 2 years ago and I have to tell you it is without a doubt the worst decision I have ever made in my life! Less than 1 year, all the plastic pieces starts falling off. Samsung said its cosmetic and warranty does not cover. The electric panel broke apart. They replace 1 time. 2 days later the same happen. They said that is also cosmetic! Now 2 years later the fan is making a noise like a boat engine and they said it is not covered - I have to pay for it. I have everthing in the house Samsung, even the names are falling apart! NEVER BUY A SAMSUNG PRODUCT EVER. THEY ARE WORTHLESS!!! DO NOT EVEN TAKE FOR FREE!!! Go Kenmore, or any other brand!! Did I tell you their customer service is in the Dominican Republic and is also worthless!!!

I just bought a Samsung French door refrigerator rf263beaesg and waited 2 hours for the unit to get cold. The inside temperature has not changed one degree! I called the company I bought it from. No help. The lady answered the phone gave me the number to Samsung. They offered no help except to say I have to wait 24 hours. I wished they would have told me that before my old fridge was towed out! Meanwhile Ive bought cheaper refrigerators and they were cold in less than an hour. $1400.00 fridge, 24 hours. Go figure. Technology failed in this case! So is that how its an energy saver by not working?

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

We bought the model # DMT400RHW about 4 years ago. It has no buttons on the front. Just touch sensitive ones on top. Anyways we were so excited to have this dishwasher, I have two little kids (4 & 2) and they wouldnt be able to get into it, etc... However, my family and kids started getting sick a lot more than normal. I took my kids to a homeopathic doctor and discovered my son has an extreme issue with mold and allergies. He was allergic to penicillin, etc... Well, we also noticed the dishwasher didnt smell quite right after using it and couldnt figure out what the deal was. It looked clean inside. I bought dishwasher cleaners and ran those through it. It still smelled. Everyone kept asking us if we had mold in our house that might be making us sick. I scoured the house and could find nothing.Then, I was emptying the dishwasher a couple weeks ago and noticed that there was a bit of black stuff at the bottom of the front door coming out from under the seal. I got a paper towel and when I ran it under the seal and it came away black with mold and smelled like vomit. All this time Ive been washing dishes with that junk! No wonder my family has been so sick! I called the company customer service and they said theyve never had this problem with any of their models ever. I find that hard to believe!My husband says its a faulty design. I agree. If the seal was flush to the door no food and water could get trapped under it. Samsung said I just need to keep cleaning it with vinegar or bleach. Im sorry, but Ive never had to wipe out a dishwasher after every time I use it and I think thats ridiculous! I also dont like the fact that I cannot just do a rinse and dry cycle on this. You have to run it through fully every time. Needless to say we will not ever buy another Samsung again. Their customer service was terrible, even when I talked to a manager. Im over it already and now Im stuck with this faulty dishwasher.:(

My Samsung fridge is ok. I like it overall, but the ice maker is horrible and Samsung will not fix it or replace it, or replace the fridge. They say we are ineligible because the fridge came with our house. It is a bad situation.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Just purchased a 2,500.00 dollar side by side refrigerator with an unconditional 5 year labor and material warranty and IT DOES NOT WORK. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order.I sent several more emails asking for a reply. They received the documents with no response. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. So now for 5 days we are without a refrigerator!!! And no service scheduled for repairs. STAY AS FAR AWAY AS YOU CAN UNLESS YOU WANT IGNORED FROM SAMSUNG. Worst customer service I have ever experienced by far.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it. These were the top of the line and I had over $5000 in 2 pieces of scrap and now again have food loss and another repair bill. With $2500, in this one alone [got my money back for the 28 cu ft because of store warranty] I can’t just junk it. Know whatever you read about their 4 French Door models, the chances are it won’t last more than 5 years at best and if you had a store warranty, it would be gone and Samsung will NOT do anything for you. It was rated at the top when I purchased them. A repairman told me this was a frequent problem with Samsung Refrigerators and I certainly wasn’t the only one.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

I have had the fridge for 3 years and have had it serviced, now will be the 4th time. The fridge has stopped cooling because it freezes behind the produce bins and the fan stops working, over and over again. I have put another $600 or so since I bought this **. I am over it. I will never buy anything Samsung again.

RF266AEPN/XAA French Door Samsung Refrigerator looks great but is not reliable. Paid $1500 5 years ago and numerous repairs since. 03/14 icing in the refrigerator vents began, called Samsung support and they acted like this was the first time they ever heard this. I learned later its a common issue. Service Ticket **- no one called back or showed up. Refrigerator started making a lot of noise and some water appeared in refrigerator. I learned the Samsung refrigerator Series RF267 has an ongoing issue with freezing up and icing over the fan and evaporator coil. Class action suit.04/14/14 Called Best Buy Geek Squad technician who removed back of Samsung refrigerator and attempted to defrost back of defective design. Remove inside back panel, inserted $4 part to prevent refreezing and replaced original back with broken styrofoam insert. Ice still remained in cooling vents 2 days later and still is icing up. $162.38 service call. Either Best Buy or Samsung should cover charge of full repair or replacement for 2-year-old French door refrigerator that clearly has a poor design and many complaints online. Problem continued so we periodically defrosted the refrigerator to clear ice from coils. Contacted Samsung again 09/17/14 and was told by Sherlyn: There are no reported issues with the unit. Ha! Representative Sheryln assigned the transaction number ** and forwarded it to Executive Customer Relations department. No helpful response, credit, or repair.We contacted Best Buy/Geek Squad again and for $400+ they replaced the inside back panel of the refrigerator, door seals, fan, etc. After a horrible experience and almost $700 in repair bills we hoped to put this behind us and enjoy our beautiful stainless steel refrigerator for a while and we did until the noise started again and the temperature started going up in the refrigerator this week. Now food is in ice chests and I am shopping for a new fridge. Unfortunately there are some pretty bad reviews out there on Whirlpool, LG, Samsung, etc. Will definitely purchase the extended warranty and may go with Costco because of their customer service. Samsung should stick to android phones where they know what theyre doing.

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

We purchased a new model french door RF263TEASESR Samsung refrigerator 4 years ago. Recently the bottom ice maker in the pull-out freezer stopped making ice. The top ice maker still works but continues to ice up on the outside and will not defrost. I contacted a local tech for repairs and once he heard Samsung - he refused to visit for repairs. Mentioned lack of parts, difficulty of design for making repairs, lack of technical help from call center, etc. I went to Lowes, where we purchased for a recommendation and was told that they had no suggestions for help. Local techs had actually called them and told them not to send these repairs to them. I asked if they still sold Samsung products and he said YES. Unbelievable! My only recourse was to try to contact a Samsung regional repair center which I assume Ill have to do as no local service is available.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

We purchased a Samsung bundle from Home Depot a couple of summers ago. The black stainless finish is peeling off already but even worse, the stove continues to short out when we clean it. The motherboard has been replaced once but it seems as if we are losing another one now. After wiping the top with a soft washcloth with mild soapy water, its throwing the breaker again. Im pretty careful when I clean it and have never had this issue with a stove before. Im so disappointed. My husband and I saved for a long time to be able to replace our old appliances but Id take them back if I could. Things are just not built to last anymore and no company seems to care enough to make decent products. I cant believe our government doesnt hold these companies to a higher standard. Our landfills are filling up with this new line of disposable everything! Shame on your Samsung!

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

Poorly Made! Then kitchen is 1 month over warranty. Already the bottom metal strip of the oven door is coming off. It was actually glue and the glue is coming off. Very cheaply made. I called and they said to fix its $175.00. I had my last kitchen stove from GE for 13 yrs and never ever had an issue. Will NOT ever buy Samsung again. Very poor craftsmanship.

I bought a brand new Samsung glass top/double oven, convection range 4 years ago. I paid a lot more than I usually do for appliances, thinking it would last the rest of my life. I bought the flat bottom pots they say to use, not knowing that if the bottom is aluminum, the burner would get hot enough to melt the bottom if the pot boiled dry. I ended up with aluminum melted into the top and a huge crack when it cooled. Samsung says no replacement top available, buy a new range. Customer service non-existent. Oven didnt hold temp either when baking.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

The oven door is so easier to open than the KitchenAid that was in the house when I downsized shortly following my husbands passing in October 2019.

Purchased a French door black stainless refrigerator from Home Depot in 2016. Paid about $4000 for it. The ice maker never really worked well. It leaked constantly causing calcium buildup on the catch tray. Wasn’t too long after that it began to mold around the seal. Eventually it froze up and wouldn’t make ice. I called and it was 2 weeks after year warranty expires. They offered a one time extension. The ice maker was replaced then not even 6 months later I’m having the same issue. I called to complain and was treated poorly. Told they already gave me an extension and asked how long did we expect them to be responsible for my refrigerator, 20 yrs? With sarcasm. Should have bought the LG. Will never buy ANY Samsung products again!

I wish I had read the reviews prior to purchasing. From day one the fridge did not work. I called samsung, they were going to get a repair guy out but the first available was 8 days away. It was new and it should work from day one. So I wrote a nasty letter to samsung. Then told homedepot that I was going to return it and find a company that valued my business. Well then Home Depot decided to replace it. My suggestion is to never buy a samsung product, their customer service dept is brutal.

I bought a new refrigerator (Samsung) three months ago but its not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

We bought our Samsung Refrigerator less than 2 years ago and we have had problem with the refrigerator since. Constantly having to defrost the unit manually because it freezes up and finally, 3 weeks ago we starting having a noxious burning smell come from fridge. Although Samsung did extend our warranty past the 12 months, since we have had multiple issues, they could not find the root of the smell after 2 service calls. The last service rep called Samsung and they said that their refrigerators do not emit smells. Well according to both of the service reps, it certainly did. The last one said it even left a bad taste in his mouth after working in the fridge for a little while. A $2000+ refrigerator that didnt even last 2 years. Trust me, dont risk your money on a Samsung.

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, dont want anything with their name on it, or made by them. JD Powers should be sued along with them.

I purchased several Samsung kitchen appliances from Lowes in July of 2011. They are very attractive to look at. However, not quite two years after purchase I noticed the back wall of the refrigerator was icing up. I checked to make sure the items in the refrigerator were spaced well and not blocking the vents where it was icing up. After a number of attempts to stop this action, I called Lowes. I was told that since I had not purchased the extended warranty, I was out of luck. They did send an appliance repairman out who looked in the refrigerator and called Samsung Tech Support. I was told the advice given by Samsung was that I should unplug the refrigerator and leave it thaw out completely, then plug it back in and it should be fine. I wasnt happy about this solution and called Lowes who told me that I was encouraged to purchase the extended warranty when I purchased the appliance (evidently they knew something about Samsung appliances that I didnt). I was told that unless I followed the instructions from Samsung there was nothing they (Lowes) could do to help. I did as I was told, thereby losing $$$ worth of food I had purchased for expected guests. When I plugged the refrigerator back in, it worked...for two days. Started frosting up again. I called Samsung. They sent out a repairman, 10 days later. He looked at it, said he had to order parts. He would call when they came in. Its now approximately 3 weeks after discovering the problem. I waited another week to hear from the repairman, finally called and was told part just came in. Repairman came out 3 days later to fix the problem. He installed the part. Refrigerator worked for 2 days. Now would not cool below 66 degrees. I called Samsung. Repairman could not come out for 3 days. He was heavily scheduled. Ill bet he was...all with defective refrigerators. Finally he came out and said there was another part on the thermostat that was defective. He had seen it the first time but it appeared fine. $325.00 repair bill and over $300.00 worth of spoiled food, restaurant bills with guests, and finally the refrigerator works. The whole issue left me with 6 weeks of no refrigeration. Samsung said they would reimburse me for up to $200 worth of food. Ive submitted the necessary papers and documents 3 times...still no reimbursement. DONT BUY SAMSUNG REFRIGERATORS!!! YOU WILL SURELY REGRET IT!!!

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.After another 7 days without any other repair contact I contacted retailer (Home Depot) for return/refund. After hearing my story, agent put me on hold while she contacted assigned repair company who informed her that they had no record of repair ticket. She reissued ticket (under same number) and promised a quick contact from them. Ironically, a few hours later I was again contacted by Tracking Service inquiring as to the status of my repair. In our discussion she informed me that her records showed that the repair company had indeed received the repair ticket in the initial transmission and offered to put my case into the Samsung Resolution Department for review. As they were Samsung and has hired the (non-responsive) repair companies in question, I asked her to contact them to expedite. She proceeded to inform me that she was unable to contact their repair company on my behalf.I fail to understand what Samsungs definition of Customer Service could possibly be. They know theres a problem with your brand new Samsung Large Appliance. They know there are multiple failures (3) in their repair chain, they continue to ask you how is your repair going, but they refuse to actually step-in and take charge to resolve the problem. Instead, leaving their consumer to contend with the (obvious) dregs of the appliance repair world that theyve chosen to repair their products. Guess with everything in the recent news regarding Samsung guess I should be happy that my refrigerator hasnt blown up yet. The LAST Samsung product that will ever enter my home. Buyer beware!

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

I purchased a Samsung French door in Aug. 2015 from PC Richard with extended warranty for 15 years. I noticed frozen crisper bins in Nov. 2017 and contacted PC Richard. After five days, two servicemen showed up for a scheduled repair. They then stated the kit was ordered and I have to wait 3-5 business days. I read online the kit can be purchased the same day. This problem with Samsung is rampant. The servicemen then stated the newer refrigerators do not have the problem. Then my question is: Why would Samsung sell a product knowing there is a defect? My family had the same problem with their Samsung refrigerator.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.Over a period of the next 9 months, Samsung sent out 3 different repair companies. None of the companies could fix the problem. Water and ice continued to accumulate, spilling all over the floor whenever the fridge was opened. Large amounts of mildew grew due to the moisture. The fridge had to be shop-vacuumed monthly to clean out all of the water. After Samsung telling us that there was nothing else that they could do, we finally purchased a new refrigerator from a different manufacturer. We moved the fridge to our garage and it is now going to have to be hauled away due to the continual growth of mildew due to the water accumulation problem. We are so frustrated that we spent $2000+ on this refrigerator and it cannot even be used in our garage!

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

I couldnt hate Samsung and their POS products any more than I do right now. Our refrigerator started acting up when it was 3.5 years old. Occasional loud grinding noises that we thought was the fan scraping against a buildup of ice. Almost a year later the noises stopped and the fridge temperature went up to where it was barely keeping the fridge cool enough to be functional. A repairman came, diagnosed and fixed the issue very quickly and cheaply, and we were quite satisfied. Until it stopped working again less than 30 days later. Now the same repairman thinks its a seal system issue, which his company doesnt address. Was told our issue would be expedited because we cant live without a refrigerator. That was a week ago. Samsung initially said a new repair company would contact us within 24 - 48 hours. I had to call back 3 times after that window to finally get a service repair number from them. IT WAS THE NUMBER OF THE SAME COMPANY THAT ALREADY CAME TO THE HOUSE AND SAID THEY WERE UNABLE TO FIX IT. Called Samsung again, and they gave me another number to call. That company ALSO said they dont address seal system issues. Called Samsung AGAIN. Now they dont know if theres anybody in our area who can address this issue. But not to worry, because theyll call me in 24 - 48 hours to let me know if theyve found somebody! Meanwhile Im supposed to give my toddler spoiled milk with his takeout dinner? Ill drop dead before I EVER buy another Samsung product.

We bought a Samsung refrigerator with French Doors 3.5 years ago. Weve had the ice maker repaired 5 times. We have been waiting 9 days for Samsung to send parts and cant get a status on when they will send them. Do not buy appliances from Samsung!

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

We purchased a 26 cu. ft. Samsung refrigerator less than 7 years ago. About one month ago our ice maker quit. Call repair man and 2 ice makers later, still no ice. Then our freezer started to lose cold and come to find out the compressor was going bad. Samsung wont repair or guarantee the compressor. Will never buy another Samsung appliance.

Samsung SMH2117S/XAC. Would expect a quality microwave to last more than 2 years. Started displaying 5E or SE error code. Called Samsung as there are many known reports of this. They stated my model not part of the recall and would offer no support. Regret furnishing my new home with Samsung appliances. Have had repairs to dishwasher and range already as well. Buyer beware!

I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.

In Oct. of 2014 we went to P.C. Richards to buy kitchen appliances. The salesman we had told us how great Samsung is. He went on to say that he has the exact appliances and his wife loves them. It was the biggest mistake of our life. Lesson we learned not to buy what the salesman suggest you buy. Okay here is what happen. We bought a French door Refrigerator which the ice maker stopped working but I went on YouTube to fix it and it worked. The seal on the door keeps getting ripped from opening and closing.My stove keeps burning my food and pans and I have it on the lowest setting. I cannot leave my stove running if I go out. My oven took a long time to cook. They came out twice to fix it. The heat element wasn’t working right so they changed it. When the man fixed the element he leaned on the oven door which then bent it. My microwave oven turned itself on and the light came on. We went out and when we get home the microwave oven which is also a conventional oven was reading 350 degrees. No one turned it on because no one was home. Three days after the warranty expired the microwave died. Now my dishwasher which is the only item left under warranty is not washing my dishes properly and my dishes are wet when it’s done. I always bought cheap appliances and they lasted a very long time. We feel since we bought more expensive appliances they would last longer.Samsung is a very lousy company. I called Samsung about their products and they said I would have to pay for the tech to come out and fix the products. They didn’t want to know anything or take responsibility for their products. For $8,600.00 the product should have lasted longer than our cheap ones. We also bought a 65” Samsung TV. We had to have that fixed. If it was just us having these problems is one thing but the company knows the problems they have with their products but they turn their head and ignore the problem and keep selling faulty products. There are many complaints about their products. All the complaints all have the same problems.Why doesn’t the government do something about this company. We are on Social Security and can’t go out and buy new appliances let alone losing what we paid for the Samsung appliances $8,600.00 plus the warranties. I hope someone starts a class action suit against Samsung for selling defective items and not making good for them. One other thing I forgot to say, when we got our stove and my husband opened the box. The glass on the stove was busted into pieces and the part on top was all bent. We should have stopped there and sent all the appliances back.

I have a Samsung fridge and freezer. I had it open while putting things away. My 10-month-old twin daughters were looking at me put things in, and all of a sudden, her finger got stuck inside of the little slots on the side. It was automatically shutting! I got her finger out, and it was cut severely! We had to call 911 and have the ambulance come. When they got to our house, they couldnt believe all the blood that was all over me and my daughter, and that it was all from her thumb. This product needs to be changed because my daughter was lucky not to lose her finger, but somebody could or will! I am completely upset and cant believe this product is made this way. I would like to be contacted about this!

My complaint no. **. Samsung refrigerator broke down after just 1.5 years in service. When you call the customer care they happily say that your warranty has expired and inform that you have to pay INR 400 for the service engineer to visit and analyze the fault first. And imagine the pain when you have to hear one service engineer tells you that the coil is spoilt and gas is leaking, and that you have to pay INR 4000 to rectify these, for a product you paid INR 14000 just 1.5 years back. Over and above this, they say they have no backup spares and it will take 6 days to get it from Delhi (!) in India in a hot and humid climate. Imagine how to manage food without cooling options at home? The call centre is pathetic... Pls. dont buy Samsung home appliances. That customer care execs are sweet spoken, and will speak a lot of Hindi and English but are unable to provide a solution.In spite of making daily calls and telling them that I cannot afford to wait for 6 days, they will make empty promises that they will resolve this as soon as possible but its just a formality and they make no attempts to solve your problems... Your product fails within 1.5 years of purchase. It takes 6 to 7 days for spares to be available. It costs 30% of the product basic price to repair your product just within 1.5 years of purchase. Over and above imagine the pain and agony customer has to go through because there is no cooling option for food at home. At this rate I could have easily purchased a fridge from a roadside vendor who would have given better services than Samsung at half the rate. Give me 1 reason why should customer buy Samsung product for double the rate for such pathetic services. Now you know why Samsung’s mobile phone business is suffering. I am pretty confident their appliances division will be meet the same fate…

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

I have owned this Samsung dishwasher for a year. Does a beautiful cleaning all the dishes. Economical to run. Has run flawlessly since day one. Very quiet running unit also. My wife and I are very happy with the machine.

Bought 3-Door Refrigerator/Freezer (RFG299AARS). The plastic part behind the freezer handle broke. Samsung sent wrong part to replace it and said they had discontinued the item. Couldnt find anything that wasnt generic and had to be modified to fit the unit. The glass crisper cover broke immediately and the weight of the full drawers broke the humidity selections out as well. Cannot place any weight on top of the cover. Now the vegetables arent climate controlled and the vegetables will freeze. Climate control throughout the refrigerator is not even and anything pushed to back of refrigerator freezes. The same for anything at the very front. An expensive, $3,000, piece of junk. What can stop this fraud perpetrated on the public, especially when consumer advocate groups rate this product so highly? Had to fight to get the extended warranty protection directly from Samsung to be honored. Then the repairman refused to return because he hadnt been paid by the company.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

Just purchased a Samsung RF28HFEDTSG refrigerator a week ago. Simply want to say that all Samsung refrigerators are shipped with a screw hole that is drilled into the appearance surface of the top of unit to store cord during shipping. They delivered and left hole exposed to dust and humidity. If you want holes drilled into your refrigerator and left exposed then purchase a Samsung. If you want a fridge without holes buy any other brand. From store purchased, Samsung hotline and Samsung regional representative no one offers reasons for their holey refrigerators. Samsung stinks.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80F600UTS/AC. I purchased SAMSUNG dishwasher Model: DW80F600UTS/AC on December 20, 2013. On September 01, 2014, just after installation, I found problem with left door hinge pin. Door jumps from this pin in fully open position. I made first call to SAMSUNG ELECTRONICS CANADA, INC. On September 02, 2014 and service ticket was initiated. Technician from SAMSUNGs authorized service center visit my home for inspection on September 04, 2014. He discovered that the problem not repairable and caused by a manufacture assembly defect.After this visit I made numbers of phone calls to SAMSUNG ELECTRONICS CANADA, INC. to check the status of my claim. As result of these conversations SAMSUNG ELECTRONICS CANADA, INC. issued other ticket and service order.Finally I received a email from SAMSUNG ELECTRONICS CANADA, INC. and representative tell me that my case will not covered by SAMSUNG DISHWASHER LIMITED WARRANTY TO ORIGINAL PURCHASER ...Please be advised that our engineers have determined and confirmed that this is due to a physical damage that absolutely not covered under warranty. Please accept all our sincere apologies for the inconvenience this issue may have caused you. This machine has been purchased back in Dec 2013 if issue has been reported within 48 hrs from date of delivery, we could have cover the repair cost out of courtesy. Unfortunately in this case it wont be covered, you will be responsible to pay for the repair charges.Never ever will buy SAMSUNG.

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.