My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.

The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

For the FOURTH time this Samsung Dishwasher lit its code lights and refused to function. We have had warranty workers come out three times before (and done dishes by hand for over a week each time). The failed part is one that was previously replaced. Now out of warranty, it is into the trash with the LAST SAMSUNG PRODUCT I WILL EVER BUY.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

We purchased a Samsung refrigerator model RF28HFEDTSR/AA - what a mistake! Like other consumers, we have had terrible problems with it - problems that are typical and that Samsung does not stand behind. This particular model has an ice maker in the freezer (bottom drawer) and an ice maker in the top (refrigerator door location) where the ice and water are dispensed. The top ice maker freezes up and has to be thawed out constantly and water drips out of the dispenser, itself. This is a common problem and a class action lawsuit has been filed - as Samsung has refused to take responsibility and address the well-known issues! In addition, the plastic shelves crack - for no reason - obviously a defect in the type of plastic that is used in manufacturing the shelves. This is another problem that has been frequently noted by consumers - yet, Samsung refuses to take responsibility. I have many Samsung products in my house - cell phones, televisions, sound bars, etc. I am very disappointed in this refrigerator, and especially in the lack of customer service by Samsung. I will think long and hard before I purchase any other Samsung products. When we first began having the freezing problem, I read on the internet how many others were having the same issue. I contacted Samsung and got nowhere at all. After being tired of constantly having to take a hair dryer and chip away the ice - I called a service to fix it - and they said there really was no fix. I had someone look at it today - and all they could do was what I had been doing - and charged me $80. They did find out that Samsung had managed to develop a fix for the problem and it would cost me between 400 and 600 dollars to do it. The service man and I both agreed that I might as well purchase a new refrigerator. This one is only 3 years old! It began having issues - of course - after the warranty period had ended. Please tell everyone not to buy Samsung appliances!

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

I have a Samsung dishwasher and refrigerator. We bought them at the same time, thinking Samsung is a good name. Wrong! Our dishwasher has never worked right since the first day we got it. It would never dry the dishes. Now, our refrigerator is broken. I am fairly handy, so I was able to fix it myself. However, I needed to know the correct part number to order for my french door. So I called customer service only to be told that they were not allowed to give part numbers out over the telephone. They would ship it to me at a cost that was double what I could get it for on Amazon. They then directed me to their website, where I could look the part number up myself. However, they didnt tell me they would charge me $5 to look up the part. If you are thinking about Samsung kitchen appliances, I would stay as far away as possible.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

Samsung Microwave SMH1865ST - This microwave is showing a POS-SE error code and it won’t go away. This microwave is only 2 years old. This error code started happening about 6 months ago, and I haven’t been able to use it since. Count me in for the class action lawsuit.

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

3 out of 4 were damaged then replaced by Lowes. Then one year later just out of warranty, the dishwasher is not turning off. It just continues to run and try to drain. Dishes were never clean and they never dry! Refrigerator is leaking too! It is very hard to change filter and finally got someone to do it and now it leaks and it went into freezer and froze!!! What a mess!!! Then I called three appliance people who will not service Samsung anymore because it takes too long to get parts and then part are sometimes not the right ones... Grrrrrrr. What a huge waste of money. Microwave fogs up too when i have something on the stove.

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

Had this refrigerator for 10 years and had problems with the freezer size. The service dept sucks!!! With Samsung, no regular appliance repair will touch it since they cannot source any spares unless you are an authorized service center. Result = lousy service!! We had the tech come in last month and after talking to some superiors over the phone half the time, said it was a thermostat issue. No spare on hand despite the fact that the symptoms were well described to the Samsung call in center over 2 calls of 30 mins each. Replaced a thermostat which he claimed was not meant for this model and guess what? Broke down in 1 month and had to call again. Despite asking for not sending the same guy again, they sent him. Fine, this time he opened out the fridge fully and claimed some more parts are defective and could not explain why this could not be determined earlier. Anyway, long story short, we went out and bought a GE fridge and decided NEVER SAMSUNG again.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

In 2015 I purchased a new Samsung electric range, dishwasher, fridge, washer & dryer from HHGREGG. I decided, because it was a large purchase, to opt in for the 5 year warranty on the oven, washer, and fridge which was through WarranTech. During the 4 years we had the oven I needed to be repaired 3 times. All separate issues. The last repair needed was due to the broiler element basically exploding, catching fire, and melting. We called the service plan and they had a repairman come out. He said he would order the new part and someone would contact me to schedule a repair. No one called after a week. I contacted WarranTech and was told they were reimbursing me for the current value minus the repair costs, so like $350. What!!!The washing machine was recalled due to the top becoming loose and possibly detaching. I was reimbursed the full purchase price. The fridge had countless issues with the ice maker which eventually was not repairable. I was reimbursed the current value minus the repair costs. I find it ridiculous that I spent thousands of dollars for appliances that became useless within 2-4 years. My $2000 fridge and $1000 oven are junk and yes I was reimbursed some money but I still paid a lot for essentially a broken appliances. It’s horrible and I would hate for anyone else to have to deal with this headache.

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.

Bought this fridge a little over a year ago. Paid about $2500. Loved the flexzone and 4 doors after have an LG bottom pull drawer type prior that kept coming off track. Unfortunately after about 8 months the ice-maker has done nothing but give us complete fits. Husband has used School of YouTube to repair it at least once every 8 weeks for the past year. Constantly freezes up or just will not make ice at all. Also, drips continually out of the ice chute, leaving scale marks on the door. Sadly, I purchased all matching Samsung black stainless steel appliances so I would want to replace them all. My $1000 Samsung front load washing machine is also a POS, returned once already for defects and the dryer takes 3 cycles to dry fully. Will not be buying Samsung products in the future, nor recommending to others.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and cant find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a real problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

Ice maker froze up after out of warranty (of course). Couldnt find a Samsung repairman in our area. Call general repairman. Paid $168.00 for him to tell us to take a blow dryer and defrost it when it happens again. Needless to say, we do not use our ice maker.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

I bought a brand new side by side Samsung refrigerator from Home Depot 6 years ago and I have had 8 repairmen out here. This is the worst refrigerator I have ever had and I tell all my friends, relatives and neighbors do not buy this brand. I have a home warranty and they cant even figure it out. Right now I cannot get water to work so now wont make ice. Never ever ever buy a Samsung refrigerator, please.

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

I have a Samsung dishwasher that smells horribly. It has from day one. I thought it must be my plumbing or drains so I have spent $700 on plumbers only for them to find nothing wrong except my dishwasher is junk and stinks! Customer service went around in circles telling me to clean it when I have already cleaned it in every way possible and with everything known to man! I took the whole thing apart and uninstalled it and nothing helps. Samsung wont do anything about it. It is under 1 year old.

We purchased a RS277 Samsung refrigerator with french doors. And added a 5 year warranty to be safe. The transaction set us back more than $2,000. Right after the end of the warranty both the refrigerator and freezer parts stopped cooling. I woke up one morning and the temperature was 75 degrees inside the unit resulting in food spoilage. Samsung wants $147 to come and look at it. I see that a lot of reviewers are complaining about the same problem, along with complaints about cheap plastic parts which we have experienced as well. We will not even spend $1 on this appliance. Samsung will not stand behind their products and consider cracked plastic parts user abuse!!! Every previous refrigerator we have owned has lasted at least 10 years. Sad that we have to dispose of a refrigerator that looks like new!!

My Samsung dishwasher has the best feature, it opens right after it goes into dry mode to allow the steam to be released. This means my dishes are dry and not hot.

Purchased Samsung French Door Refrig and it was leaking water on floor from doors first week here. Service man said gaskets were bad and I asked that I get a replacement. Week later, replacement came and now door dont close properly. Tech came out to adjust and I was good, too bad... all French door refrigerators have this problem because one door is heavier than other (ice and water side is the lighter door). I should check every hour and make sure kids close doors hard. Not Acceptable.

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

DMT300 Dishwasher - Low water level error. Over and over since the machine was just over a year old. Most problematic appliance I have ever owned. Can fix it by cleaning out the level switch assembly. I have done this 3 times. Had to pay for a manual to learn to press HEAVY, DELICATE, and POWER together to get into the diagnostic mode. The manual supplied with the dishwasher is pretty much useless.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

My new Samsung gas stove is awesome! It has a convection and airfry oven! I love the way the gastop burners work. I had a gas stove previously, but was shocked how much nicer this Samsung is. It is also 5 burners (griddle center burner).

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and its impossible to open it up!! I called and they said, Sorry its not covered under your warranty!!! They are aware of the defect...But dont care!!!

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

We bought the Samsung dishwasher DMT300 series on Nov. 7, 2010 from Sears that was on sale so we thought we were getting an awesome product. Its been two years and after trying everything to fix the problem of unclean dishes, I finally looked up the reviews. How could a company let this kind of crap out of their factories and put their name on it!? Ive never had to repair it. It just doesnt clean dishes, even dishes that were put in there pre-cleaned. Ive never wasted so much money in my life. I will never buy any Samsung product again, absolutely nothing, and I will spread the word. What a bunch of crooks.

Purchase the microwave in 2016. I have many Samsung products that I really like. This microwave stopped working and it gives me an error code. Samsung requested that I get a repair from a local repair shop that they recommended. I spent over $100 getting it diagnosed only to find out they could not fix it without replacing the motherboard. Samsung did not pay me back for the diagnosis they recommended. They told me that it was out of warranty and they would not pay for it. I was told I couldnt cook on my stove with the microwave above it??? I wish they would repair or replace it. Due to their neglect I will never buy Samsung microwaves again.

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

Called Samsung customer service to schedule repair of our French door refrigerator with dual ice maker. Rust has developed around the water/ice dispenser. It was purchased in 2012 and warranty ended one year later. I found many reports of this same issue online by other customers. They said they would not send anyone to repair it as it is considered cosmetic. I offered to pay for corrections although from all reports there is a design flaw causing water to leak around the dispenser box. They still refused to schedule a service. Ive escalated request to executive customer relations. Also, reporting to the Better Business Bureau. Question if there any existing Samsung refrigerator class action lawsuits.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

Freezing In Vegetable Bins. As much as I researched this refrigerator, unfortunately, no information was given on this problem. Please publish my experience so another consumer avoids purchasing a Samsung refrigerator. At the present time, I am having the same problem for the 2nd time. Thank God I bought the extended warranty, which I recommend on any appliance in todays world. The first time I experienced this problem, was 13 months after purchasing this Samsung French Door refrigerator. My extended warranty was used because I just missed the 1 yr. warranty that Samsung gives. The problem is: Water and Freezing in the vegetable bins, which is a design error. The repair technician unplugged the drain, which was frozen, cleared ice and flushed drain and added heatprobe. Now 10 months later, the same problem has occurred. It is obvious, that repair number 1 was a temporary fix, like a band-aid. I called Samsung to find out if this refrigerator has been recalled, and I have been told NO. During this mornings call to the extended warranty company, I was told from the customer service person, that she receives calls all the time for Samsung Refrigerators. I am so fed up with Samsung. I plan to avoid all their products. In the meantime, I have a refrigerator that is going to need constant repairs to the vegetable bins. I am covered with a 5 yr. full warranty and a 10 yr. compressor warranty, and most likely, will ditch this Samsung Refrigerator once the full warranty expires.

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that its probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

Samsung is the worst company I’ve ever dealt with the worst customer service. I bought a refrigerator with an icemaker a year and a half ago. It is never worked. They told me it’s not their problem. They will not stand behind it. They are the rudest nastiest people I’ve ever dealt with. Please please please do not buy Samsung products. So now I’m stuck with a refrigerator that has an icemaker that has never worked, will not work, cannot be fixed and they will do nothing zero about it. It is not a shocker that there’s a big lawsuit about them with their refrigerator icemakers.

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.

Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now its out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

I purchased your Samsung refrigerator model no: RSG257AARS/XAA, back in Dec. 2013 when I bought my first home. While I am not customarily someone who uses ice in my drinks, there are certain beverages wherein I do use ice, such as with a soda or a cocktail. But for water and or juices, I do not require ice and as I rarely drink a soda or have a cocktail, I cant say the ice maker on my unit has had much use considering I am a one person household.This little to no use of the ice maker is potentially why this problem with the ice maker/dispenser did not appear until July 2014. I first noticed this problem when I discovered a large white shaving of plastic floating in a glass of Coca Cola. It was the size of a coconut shaving and so I removed this remnant and secured it into a plastic zip lock bag. Obviously, I disposed of the drink.I then examined the ice maker machine and mechanism, removed the ice bucket etc. and discovered there were dozens upon dozens of plastic shavings sitting in the cavity of freezer below the ice bucket. Upon further examination I discovered areas on the left and right sides of the plastic housing wherein it was obvious the rotary blades (auger couplers) had literally shredded into the plastic housing and it was quite clear from the magnitude of the scratches, shavings and debris that this was a serious problem.I first received service to repair this problem in July 2014. However, the repair took nearly 4 weeks to conclude, two home visits, shipment of parts, and I had no ice available to me in that time. Moreover, I greatly needed ice to medically treat an injury. Thus, the repair was more than an inconvenience. While the repair included some new parts and a new ice bucket, after the repair, I was hesitant and nervous to use the ice cubes for drinking and would look in each glass of ice.Then just a few days ago (20 Oct 2014), I found a SHARP solid chunk of white plastic floating in my Coca Cola. Again, I removed it and secure it in a zip lock bag for evidence. Upon examination of the unit, I now find that the plastic housing under the ice bucket is again being impacted and hit, only this time the scratches and scrapings are now at the front of the housing rather than on the sides. To make matters worse, on the evening of Oct 21st, I observed small white tiny powder like particles, sitting on the outside stainless steel dispenser tray, which indicates I have been ingesting and drinking micro particles of plastic. I have obtained a small sample of this particle by pressing my finger down onto it and then scraping this fine particle off my finger into a zip lock bag, but it is so small and fine that one could literally not pick it up any other way. It would be like trying to collect a single grain or flake of salt.As of late, I have been enjoying one soda a day, in place of eating a desert, and have been having more iced drinks than usual. Again, this draws me to the conclusion that if only this ice maker and dispenser had had normal American household use, this problem would have most likely occurred immediately. At this stage, my main concern is my HEALTH and how my body has been affected by ingesting micro fine particles of plastic used to make an appliance. To be honest, I am more than upset by the gravity of the situation and I find your customer service to be sub-par. In my opinion, this unit is DEFECTIVE IN DESIGN. Any refrigerator that starts dispensing plastic for a HUMAN TO EAT AND INGEST SHOULD BE DEALT WITH IN AN APPROPRIATE MANNER, and does not even fall within the scope of an ordinary repair.I can no longer trust this appliance to provide me ice! In addition, I will never again use it for drinking ice. NO WAY! NEVER! No matter how you repair it or pretend you did, it is obvious that the METAL BLADES are able to make contact with all edges of the plastic housing and therefore will ALWAYS HAVE THE POTENTIAL to feed me plastic.Next time I see my doctor I will consult with him on this matter. In the meantime, feel free to send me the chemical composition with which this plastic material is made of and I will give that to my doctor. Alternatively, we can send samples to a lab and then I will bill and or sue Samsung. I am outraged at this situation! Period! The fact that you are again going to send me a service repairperson who has NO experience with this SPECIFIC problem is ridiculous. Moreover, two Samsung service repair technicians told me they had never heard of this problem. So all you are doing is putting a Band-Aid on this situation, waiting for the manufacturer warranty to run out so that you will not have to contend with it. So yes, I am outraged. I will never again buy Samsung.In closing, I am attaching photos from last July showing evidence of the plastic shavings and impact to the housing. The current plastic particles are to small to photograph and while this is the same problem, the particles in fact are completely different now in shape and size. In fact the smaller particles and this current situation is way worse because I cannot VISIBLY see the micro-particles in a drink, making this a blatant health hazard. Please review the photos carefully! I would like this case to be escalated and dealt with by your upper management.

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? Im sick and tired of this refrigerator breaking.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

I have owned this refrigerator for over 3 years and in that short time had the ice machine completely freeze, the refrigerator stop working and then and the compressor malfunction. I fixed the ice machine by following manufacturer instructions and defrosted completely and it worked. When the refrigerator stopped, I called Samsung and they provided a set of instructions to reboot the refrigerator and it worked for about 10 days and then it stopped chilling appropriately. After calling Samsung again, they sent two different technicians who both said the compressor was broken. After a lot of calls and hassle over the course of 5 weeks, I still dont have it fixed or replaced. They are estimating an additional 2-3 weeks for the replacement under warranty. The service has been opaque, slow, unreliable (never call when they say they will) and overall horrible. I do not recommend buying a Samsung appliance and I never will again.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

We bought the dishwasher, ice box and gas stove from Best Buy, they stopped working on the 2nd day that they was delivered on 3/2014. We contacted Best Buy about the problems and they said that we had to contact Samsung customer service. We did and they said that the applicant was out of warranty. How can this be. We just bought it brand new, they said that they were 4 yrs old and out of warranty. The dishwasher was the first to go out, then the freezer on the icebox and now the stove oven doesnt work. I will never buy a Samsung of any kind and wont buy from Best Buy either. All of their products are out of warranty and they told me, Thats why you should buy a extended warranty. Then why do they advertise that they have a warranty for Samsung for 1 yr, 2 yrs etc. And no one will work on them either. Be smart and dont buy Samsung. I wont ever again.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

I purchased a Samsung fridge, microwave, stove, dishwasher, washer, and dryer in Oct. 2015. After 1.5 years I had to have my fridge fixed at my expense. Now today 2018 my dishwasher is not working. Cant get any satisfaction from Samsung. Have to cover the costs myself. So much for being a good customer.

Model rf26vabbp - This refrige was bought 2/2009, we had the water problems for the past few years then we finally had a repair person fix the clogged frozen water line. He actually put a wire down the tube and hooked it up so it wouldnt freeze. So far, that works. Now, our ice maker broke. We had the warranty, so now we have to get it fixed. Tried to reset but nothing. Bad fridge, I wouldnt buy any more Samsung or LG. Most expensive to fix and hard to get parts, a lot of service people wont fix them.

Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said theyd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty thats broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.

NewSamsung Dishwasher Model DW80F600UTS lots of different issues. From Day 1 hasnt worked properly. Steam vent under front of door wasnt shutting off, so water would leak out the front. HEAVY light started blinking, and pump wouldnt turn off, power wouldnt turn off, either. Had to turn off at breaker. Dried out the flood pan and sensor, and saw moisture on the water intake hose coupling, so tightened that. That helped for a week, then it went off again. Seems to be leaking out of tub, not hose. Luckily, still under warranty so service is coming in a few days.SERVICE: Parts take 10 days!! So the repair guy comes, figures out what is wrong, then has to order the part and come again. It can be 2 weeks before you can use your new dishwasher again! When I talk to the service company (that is not Samsung, but certified to do their repairs), they make it sound like they know exactly what the problem is before they come out - leading me to believe they had a lot of this problem!! Never will buy a Samsung appliance again! Wish I had come here first to read the complaints.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and SE is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first weve had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor. Similar problems with the ice dispenser. Although it is always on CUBE setting, shards of ice always spill forth in all directions, ultimately ending up on the floor.We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesnt have a customer complaint database accessible to all customer service reps is shocking to me.)Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.

This refrigerator is one of the best we have ever had. Being a Navy family, we are always on the move, resulting in new appliances every few years. We found early on that selling our used appliances before a move, was more cost effective than risking damage to them. Samsung refrigerators are priced well, energy efficient, as well as nice to look at. I love the french doors and freezer on the bottom. The middle drawer is the favorite feature in this house. Putting the most used items in the drawer, saves opening the doors to the top storage area so many times each day. The crisper drawer lives up to its name, keeping lettuce fresh and crispy as long as 10 days.

Ice has started forming on the back wall of the refrigerator. Did some research and this is a common problem with Samsung, called and were told we are out of warranty. We thought the warranty was 2 years but apparently it was 1 year. Tried emailing Samsung to complain. Their site wont let you... They dont want to deal with anyone. Samsung does not stand behind their products.

On Apr 2013, we moved to a new house and bought Samsung RF261BEAESR. Thought it is brand name, the quality is good except one screw on the handle always loose, everything was ok. About earlier last year (2014), when I pulled out the deli tray, realized ice build up under deli tray. I cleaned it and thought maybe because it is too cold, did not really pay attention. About few month later, I did cleaning again. This time I found a lot of water under deli tray, I still did not realized it is quality problem. Then few days ago when I started cleaning, I cleaned out about 1 gallon of water from bottom of deli tray. Then I called customer service, they said I already passed 1 year guarantee, they cannot do anything. I told them this happened just few months after I punched, because it already builded up ice. If I did not pull out deli tray, I wont never find water leaking. The customer service just gave me a phone number to call, told me cost at least $399 plus tax. Then later I called back again, same answer. I ask if I can talk to manager, she said she is manager assistant. Help customer service, gave me the same phone number. I told her I cannot believe Samsung has poor quality, before I bought $400 refrigerator, never had any problem. I spend over $1600 on their product, just few months later, already found water leaking. This is unreasonable. I will never buy any Samsung appliance anymore.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries this garbage, they are going to ruin their own reputation with this crap in their stores. Samsung creates crap appliances, crap. We have had a repairman out to fix the fan. He spent hours defrosting it, did nothing in the end, and charged over $200. The fan is already a few weeks later buzzing so loudly and is frozen up, again. (Told that this is pretty typical)After emailing the repairman multiple times, calling and getting a voicemail that is just random talking and not an actual voicemail message, the voicemail was full. We called Samsung directly after this experience and they advised we get in contact with the repairman to resolve the problem. THANKS. We are out of warranty of course, so they do nothing. Absolutely nothing. We accelerated to the manager or whatever who was a woman in a call center out of the Dominican Republic. She had no advice other than to call another repairman. I will never buy Samsung anything ever again, I will not say good things about them, and I will tell anyone and everyone I know to never ever buy Samsung appliances. NEVER.Original Review: I am so displeased with EVERY Samsung appliances we purchased. The fridge being the absolute worst, it’s been just barely a year and we already have a fan blown, not creating ice and who knows what that loud buzzing was that has quit working. They look great but they are not worth the price paid. Don’t bother, get the brands who know what they are doing.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasnt provided one. On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

My husband and I bought our refrigerator just one month shy of two years and the half door handle came off. We have in our area Cone Appliance Repair with the phone number of 9417273767 fax number 941-312-6265. They told us that it was due to cosmetic Error. How can you say that it is A error when you can open up this door with just a finger? We are now fighting to get someone to fix this but we were told by Samsung that we could hire a outside company because it’s only Kohl’s appliance repair in our area. So Maranda the supervisor that we are dealing with doesn’t want to bend my. Being a woman myself I don’t feel women should be in this type of business to make decisions that they don’t know the repair. Amanda came to our house. Wasn’t even here Five minutes. Took a picture sent it to a supervisor and here we are. I’d like to know where this class action lawsuit is in the Florida area. Can someone please contact me?