Don’t buy this brand. The ice maker will freeze up and stop making ice. The refrigerator will not hold temperature at a safe level. It’s a nice looking refrigerator but its defective. It’s better known as Samsuck.

I purchased this fridge 8 months ago brand new. The ice maker is out again, 4th time since November and it was purchased in June 2014. Samsung will have someone come out to service it, it will last about a month, then its out again. I have to miss work once a month to wait on appliance repair to basically put a bandage on it. I purchased this refrigerator for over $2,000 and I cant even get a working ice maker. Im so angry with Samsung for selling a lemon for a fridge. I could have spent that money anywhere else but I trusted Samsung. I can see how this was a big mistake, one that will NEVER happen again. Samsung should stay out of the appliance business!!

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time Im not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

My husband & I are recent retirees. We remodeled our home & bought a new Samsung french door refrigerator. We recently noticed a bubble on the door just below the water dispenser. Weeks later we noticed the stainless steel application starting to peel, showing the metal underneath. I called Samsung and had my problem escalated to Executive Customer Relations. After spending several hours on the phone with them, they advised it is a cosmetic problem and not covered under any warranty. I tried to convince them that it is defective workmanship, but with no luck. We are now stuck with this terrible sight, and no recourse. Do Not Buy Samsung.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

I never take time to write a review so please take the following seriously. This is the worst purchase I have made. The ice machine constantly freezes and creates an ice dam making it impossible to operate. The customer service is non-existent. The warranty is worthless. If you value your time and your money look elsewhere, do not be tempted by pricing. Not only would I not purchase another Samsung product, I wouldnt take one if it was given to me for free. Samsung Model RF22KREDBSR.

Called Samsung because refrigerator wasnt cooling, repairman said it couldnt be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon. The upper icemaker would produce ice at a much slower pace, but we survived. Then the water leaking into the meat/cheese drawer began. Puddles of clean water that you could splash in the drawer... I started keeping a hand towel at the back to absorb the water and every few days I would replace the water soaked towel with a dry one. Sometimes the wet towel is frozen stiff. Then, a layer of ice was developing under the meat drawer! Water was dripping under it and freezing up. If the layer built up enough over a weeks time, you would have difficulty sliding the drawer in and out and closing the drawer. As a new maintenance routine I take contents from the drawer, pull the drawer completely out of the refrigerator, scrape out the ice on the bottom of the refrigerator cabinet, then put the drawer back in. Can you believe this?Many of my fresh vegetables are freezing (ruining) in the refrigerated section... not in the drawers but sitting on the shelf. At least once a week I have to go through the de-icing routine, maybe more often depending on the ice build up. As of yesterday, the door dispenser of ice and water has stopped operating. Nothing comes out of the dispenser. Zero.Like everyone else on ConsumerAffairs, I called Samsung who referred me to their service center. I do not care to put anymore money into this lousy lemon. I would feel so guilty to sell this second hand to anyone else! But I dont want it anymore! I have never, never, never had such a terrible appliance. When we spent several thousand dollars to buy this Samsung refrigerator, I had waited a long time to buy something that would last a while and be maintenance free. This has been anything but what I had hoped for. Wheres some help from our government to act upon the company that is stealing from consumers???

Samsung refrigerator RF263AEBP - I have had this refrigerator for about 4 years now and it has had problems from a little after its first year. It would defrost everything for a couple of days and then start working again. This went on for months and I just figured it was a weird glitch. Then it started this loud grinding sound from the refrigerator section and it acted like it finally died. I called a repairman and he looked inside and said it was the fan but he couldnt work on it because the fan was frozen solid. He told me to leave it open for a few days while he ordered the part. I lost all of my groceries I had just bought. The repairman never seemed to get the part and after a month of no refrigerator, I plugged it back it and it worked perfectly fine for awhile. So this has been going on every few months until yesterday. The refrigerator wont cool now -- its at 66 -- and the freezer is working perfect. I have had it with this refrigerator!

I purchased a Samsung french door fridge a few years back and this is the worst item I have purchased in the past 24 years since Ive been in my home. The ice maker leaks water on the outside of fridge and freezes on the inside. When going online for a possible fix there are tons of the same complaint. There is even a class action lawsuit on this product. When I contacted Samsung they wouldnt do anything to fix issue. I purchased a complete Samsung kitchen set. NEVER AGAIN WILL I PURCHASE ANYTHING SAMSUNG SINCE THEY DONT STAND BEHIND THEIR BRAND. CELL PHONE, TELEVISION. We will all be replaced with different brands when I upgrade. Bye bye to Samsung.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

Had two electrical issues, oven sensor and burner regulator just past the one year warranty not covered in the 5-year parts warranty. DONT WASTE YOUR MONEY ON THIS SAMSUNG CRAP. And with hours of my time to get to get SAMSUNG satisfaction to pay for the part was fruitless. Had to repair it myself as no technician would come to look at it. DO NOT BUY!!!

Just wanted to warn anyone buying a new refrigerator... DO NOT buy Samsung. I have had service out 4 times for my 1 1/2 year old refrigerator. They even replaced the ice maker once. It freezes up every day and leaks through the door. See pictures. One of the service techs said it is a design flaw. Samsung will not make good on it.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

Model NE59M4310SS. Purchased my stove on May 16, 2019. Stove was delivered June 1, 2019. Only used oven once and the cook top a couple of times. One week later today, the oven and cooktop are not working!!!! The clock is okay so I know that the power is not the issue. I tried several times to troubleshoot to no effect. They cant send a tech out because its the weekend of course. Shame on Samsung for selling me a factory reject. I will never purchase anything Samsung ever again. Buyers note that model number and stay away from it.

Purchased the state of the art Samsung French door refrigerator with all the bells and whistles available. The first 6 months, the motherboard had to be replaced. Within the 1st year, the ice machine and freezer unit iced up so bad we could not get the drawers out of the unit without breaking them. Design flaws is all I read about and Samsung has absolutely NO one that will help. I purchased extended 5 year warranty and thought this was a bit expensive, however, it turned out to be the best thing in my deal as they have spent several thousand dollars in repair services that far exceed the cost of the unit. Now, the problems continue as we have to unplug the unit every month to chip out the ice on the freezer unit, defrost to room temp, and then restart the unit to get another 30 days of use out of it. DO NOT BUY A SAMSUNG unless you want to experience the worst experience of your life.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

I bought a Samsung oven in Oct 2016. The temperature was not correct (less than what I set it) and I didnt know it until I put my turkey in the oven for Thanksgiving. Called Samsung & they sent a repairman. Temps were still not working correctly. Called Samsung again and the same repairman came out but said he needed to order a thermometer. 3rd visit he said it was working, but temps dropped about 25 degrees, then rose over 30 degrees. He said this is how ovens work. The oven is still not fixed but at the end of Jan they are sending another repairman. The saga continues. What a poor product and customer service. The warranty could expire by the time they fix it.

We acquired our refrigerator Model #RF4287HARS in late 2010. The representatives sold my wife and I on durability and long lasting performance. Since the purchase we have had less than adequate technicians out to work on the refrigerator. The freezer just stopped working, the ice maker stayed messed up and very aggravating to press buttons to change ice cube size. It just quit working. The freezer was never repaired after parts were ordered and placed on. Over $600.00 in costs to us. The refrigerator has been a total piece of junk at a purchase price of $2310.00. We bought parts and paid repairs, and the technicians did not get the right parts, then when correct parts came in they said it would be useless to put on because the freezer was not worth repairs. We were reimbursed $195.82! Ha.After all the stress and aggravation, needless to say the ruined food we stored in freezer - a great loss. We were so sickened by the fact that we thought we made the best choice in buying a Samsung appliance, but this has proven to be a very expensive and stressful experience. And we bought a dishwasher at the same time, but replaced it in 2 years for $650.00. It did not clean and didnt last. Just thought we made a mistake and bought a cheap one. The one we bought in late 2012 is working like a charm, but it is not a Samsung product.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didnt know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! Im not buying anything else Samsung. I would encourage you to weigh your options carefully!

I have had my appliances less than 3 years. The handle on the refrigerator and microwave both came off. The Samsung name logo came off on the stove. The instructions in the manual said dont clean the logo. It may come off. Whoever heard of not cleaning your stove. Currently I need to replace a knob on the stove which will cost $38 + shipping to replace. This is a plastic knob. I have talked to customer no-service who had said since the stove was over a year old they could not replace it. I will never buy a Samsung product again. I have never had to replace a knob or handle on any of my previous appliances. Think hard and long before you buy a Samsung appliance.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.We have forked out money on short term repairs and have lost money spent on food that has gone bad. This fridge is easily worth $3000.00. Samsung should be ashamed! I feel there should be a recall on their faulty product. I WILL NEVER buy another Samsung product after seeing how Samsung treats their customers. Im now trying to decide if we should put more money into this fridge or go out and buy a new one. Steer clear of Samsung!!!

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

We purchased a Samsung French Door Fridge less than 2 years ago and the fan is going out; it is loud and obviously off balance. Really disappointed; wish we had seen these reviews before buying.

We bought the Samsung Refrigerator Aug.2012 model #RF217ACBP, French doors with Freezer at the bottom. Have been disappointed that it started freezing everything in the vegetable drawer. We have had two different repair companies out to work on it, one of which is authorized repair shop. Within a few weeks it is back freezing the veggies again. We thought we were buying a quality product but now we think not. We are not pleased that the only fix is every few weeks we have someone out to thaw out the line. The repairman has called in to Samsung for a permanent fix. We will not buy another Samsung refrigerator.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

From day one this stove (bought Feb 2016) would not work properly with my new Demeyere induction cookware. The large 11 inch sauté pan works on all elements except the big one. All of my smaller pans work on ALL the elements. This pan works on other induction tops and 3 professional chefs I have talked to say they do not even need to look at the pans (they are arguably one of the best you can buy). Yet Samsung says its not their stove and there is nothing they will do. But wait, it gets better. They cant even recommend what cookware is good enough for their stove. Stick to TVs Samsung.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

Our Samsung refrigerator has an ice maker which doesnt work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.We are very careful to not leave anything on the stovetop. Recently though, I was on my knees cleaning the oven when I felt heat coming from the cooking surface. I had momentarily placed the oven partition there and it was now fused to the cooktop. Unknowingly, I had accidentally bumped a control knob with my shoulder. When I lifted the (smoking) partition, it took a dime-sized divot out of the glass top. I accept responsibility for the damage, but this would not have happened if the controls were not as exposed and so easily activated. Now we must shell out several hundred dollars for a repair! Theres an electronic lock-out for the oven controls, why not something similar for the cooktop?

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. Its an on again off again problem leaving us never knowing when our food might go bad. Yesterday it stopped working for hours so I ordered a Whirlpool (which I shouldnt have to replace a rather expensive 4 year old fridge) online from Lowes. Then about 10 pm it just started working again. I called a repairman only to find out that, between diagnostic and the fix, someone would have to be here about 2 to 3 hours. My husband and I are both high risk if we get Corona so I really dont want someone in my home. Now I dont know whether to trust it or go ahead and spend another $2000 (were on social security and cant really afford it) or just hope and pray that we dont get sick from eating spoiled food if it goes out and comes back on while we are sleeping. From what I see on this forum Samsung, you have caused so much stress and anxiety with your defective products, not to mention possible illness. You should (but Im sure youre not) be ashamed!

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

Samsung has a design flaw and all of their 7933 model dishwashers. They refuse to acknowledge that there is a problem. The top basket and spray arm assembly inserts into the bank of the dishwasher to get water. The rubber washer rubs against a hard plastic jet. It rubs until it’s worn out. The basket will push away from the nozzle and the water will not ever get to the spray arm. Hundreds of thousands of units are designed to fail and consumers will think they are not using the right detergent or rinse aid or some suchlike thing. The glasses on the top rack do not get clean because no water sprays to wash them. Samsung refuses to even admit there may be a problem. I know, Ive spent 4 hours on the phone.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

Let it be known that Samsung has terrible customer service and dont stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is Cosmetic Damage and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

Purchased a French door, lower freezer Samsung fridge from Lowes in 2009. I have a 25 year old Jenaire fridge in the garage that I have never spent a dime on for repairs. I had had multiple problems with the Samsung fridge, including having to replace the ice maker, some other parts that caused the fridge to stop cooling (about $400.00). The ice maker has always leaked water the first time it is used, causing stains down the front of the door & pooling on top of the freezer door. Now my newest problem is that the door that has the ice maker is rusting through, particularly around the ice maker but also at the bottom. My fear is that the insulation in the door is covered In mold.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

I bought this fridge as part of a whole kitchen package when I remodeled 2 years ago. Im not sure it ever cooled as cold as previous fridges, but this one is different. The controls are different, very different. Gone is the dial that goes from off to high cool. A panel of buttons and lights, hold this button down for three seconds for this, 5 seconds for that, hold down both at the same time for 5 seconds for that, this is on when that light is off. If it stops cooling it might have gone back to show room mode etc.The fridge might run fine but I am unable to find the right variation of buttons and lights to push for how long at the right time. The manual and online is no help at all. There doesnt seem to be a Samsung rep to call, Ive decided to have it hauled off and buy something with an on and off switch. The fins might be clogged up but they are inaccessible for home owners. Repair people want $200 just to show up and that does not apply to repair. Extra to diagnose. It would be very easy to pay more for repair than I paid for the fridge. They seem to deny there is a warranty or it would apply to my issue.

Tried to self clean my oven and smoke came billowing out of it. My whole house filled up with smoke and it wasnt from Grease inside the oven. It was from the back panel. I had to turn off my oven unplug it and Im waiting on a call from Samsung but Im scared to death Im gonna go on fire now because its the wires in the back. I open the oven door and there was no smoke in there. It was all from the back. Everyone that walks in my house said it smells like I had fire. Horrible.

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

Just like everybody else in the country, the ice maker freezing up! What a waste of money, barely had it a year, and contract Samsung they dont want to hear it at all, so please dont buy this refrigerator.

Samsung model rf217acpn - Thank God I got an extended warranty... My fridge start collecting water (like 2 cups each vegetable bin). I thought that it was something easy to fix but when I start reading the complaints Im in shock... I hope Samsung came out with a solution.

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

The Samsung refrigerator makes a lot of background noise when its running. The pull out freezer door, doesnt pull out all the way unless you slam it outwards several times. The refrigerator doors wont stay open when you are trying to load groceries into it.

I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave less than one year ago and also bought the extended warranty. The first dishwasher they delivered did not work at all and they had to bring a new one. The stainless steel refrigerator was replaced twice after several service attempts to fix ice maker that makes only crushed ice. The unit still only makes crushed ice because it is a design flaw and with every glass of cubed ice you get about 30% of crushed ice. I bought the biggest and best unit on the market.. and we are very disappointed.. The wording ice and water rubbed off within the first couple months and was unreadable. Today, I had problems with the microwave. The numbers are beginning to wear off the front panel. When I called Samsung service they indicate that is a cosmetic issue and not covered by the warranty. I would never ever consider buying Samsung appliances for my kitchen.

My dishwasher, another model Samsung (they all seem to have similar issues), worked great first 6-8 months. Then would shut off and need to be restarted every few loads. Then every load, eventually several times for each load. Dishes were not clean, but covered in tiny particles of crud. Started to smell, with black gunk around front seals. Had to remove spray arms and filter to clean them out which appeared to resolve the multiple starts issue, but even after cleaning the seals, not the dirty wet dog smell. Began pre-washing everything before loading, to the point that a dishwasher was somewhat redundant. Dishes came out dirtier than they went in, requiring rewashing. Handle grips on front of racks began degrading and uprights on racks started breaking off. Within three months the multiple starts per load started again, and quickly reached the point of not running at all. Dismantled again, also cleaning out float on side of machine under metal panel. Took off handle grips which were leaving a sticky residue on anything (including hands) that touched them. Crud stuck under there too. Job took over an hour. A repairman may have done it faster, but the only $ I will resentfully sink into this clunker now is the dump fee.Its not yet two years old, does not clean dishes, is falling apart, and smells disgusting. It needs about an hours work outside the cabinet every few months to clean out minor amounts of well rotted compost that it is incapable of disgorging on its own. And it still smells like a dirty wet dog. I think these machines might be a health hazard in addition to being utterly useless. Will never buy a Samsung appliance again. They should stick to phones.

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because its a physical damage.I requested second opinion, they sent another tech who said he would request for the replacement, didnt hear anything back for 2 weeks. I called the tech and found out Samsung denied it since its a physical damage. The tech said it would cost me $500 just to replace the top after I just spent $750 buying a new one. I have been fighting with Samsung for 2 months now, spoke with 4-5 different managers. Three of them gave me an approval to get it fixed at their cost, but nothing gets done. Every time I call them, I get a different rep at a different location, they cannot connect me to the person I spoke to before. You give them the ticket# with the approval, but doesnt matter. They dont care what the previous manager promised you, you will have to start from the beginning all over again. They are saying its their policy that physical damage is not covered by the warranty, I did something wrong with the range, doesnt admit that its their product defect. I googled to see if people had the same problem as I did, I found people with the same problem!!! Even I found one on this website, this lady her pictures on here and it looked exactly the same as mine and she said one day she heard a loud bang in her kitchen and the crack on her cooktop!! Do not waste your money on Samsung product. Their product is horrible and when there is a problem, good luck with it.

I also have been disappointed with their product. The icemaker always freezes up. When you call them they tell you to find a Samsung dealer to repair it. The first time it had a broken seal, but it was under warranty. The next two times, it was fixed for approximately two months. Now it doesnt work at all. I will never buy another product from them again. This refrigerator was expensive.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

I purchased a Samsung Refrigerator in 2013. 2-Door Side By Side with Model # RS263TD1BP. This refrigerator was manufactured in 2012 which has a design problem. Ice builds around the cooling coils which allows the refrigerator to completely shutdown. The refrigerator only maintains temperatures at the bottom, and is hot throughout all levels of the unit. Apparently the sensor that is attached to the cooling system which does not regulate the system to adjust after it reaches a certain temperature. A service repairman removed the back panel and had to take a steamer to defrost the ice. It took over 55 minutes to defrost the ice and replace the back panel. This is a design and manufacturing problem. Samsung knew that this problem exist, but continues to put this product on the market for customers to purchase.The warranty states that this should be covered, but Samsung refuses to acknowledge that this issue is not covered, and is left up to the customer to pay for their mistake. I have contacted Samsung over 25 times, and cant get to the Executive Level. I am sharing my level of frustration because the average lifetime of any household appliance should be longer than 3 years. Refrigerators are suppose to last. This is a design problem and all of these refrigerators should be RECALLED! Customers that purchased the SAMSUNG REFRIGERATOR THAT HAS THE BOTTOM PULL OUT FREEZER EXPERIENCE THIS PROBLEM several years ago and their units were replaced. Apparently, the problem is now existing in the 2-door side by side units as well.THERE IS A MALFUNCTION WITH THE COOLING SYSTEM. ICE BUILDS UP AROUND THE COPPER COILS WHICH CAUSES THE REFRIGERATOR TO stop regulating temperatures evenly throughout the refrigerator. The top and middle of the refrigerator is extremely hot and the bottom is extremely cold. Samsung should issue a recall of these appliances because they knew it was defected before putting these refrigerators on the market.Samsung Refrigerators are not constructed very well and apparently, this product does not have longevity. Too many consumers are complaining about this particular product. If complaints are being made, Samsung is aware of this malfunction and should take total responsibility and implement a recall. Samsung knew that this product was defective. A refrigerator is a household appliance that should last about on the average of 15-20 years. I sought out to buy a new refrigerator, a Samsung not because of need but desire. I was remodeling my kitchen, and I owned an Amana for 17 years. AND - this refrigerator never had one problem.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers fingers as I would have thought.

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

We purchased the Samsung DMT400RHB/XAA dishwasher in November 2012. The first three months went smooth but we had our first service call in February. Slow drainage. Then again in June we needed servicing again. Dishwasher fail to drain. We couldnt use the machine for over a week!!! Now the last straw. We had to call the technician out AGAIN!! For the dishwasher failure to drain and he indicated we needed a new drain pump. Had the machine less than 2 years but yet I need to buy a new drain pump at a price of $263.00. Ridiculous. Needless to say I wont be buying another Samsung household product.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

We just bought this refrigerator in December 2013 and in July (only 7 months later) the refrigerator side stopped cooling. I called customer service on July 26th. They gave suggestions over the phone and told me to wait 24 hrs to see if it worked. It didnt. I was then given a different number to schedule the repair. I waited a week for parts and a tech to come. We went on vacation and came back and found out that the problem was not resolved. I called customer service again on Aug 6th and a resolution specialist contacted the tech and they told me they will contact me the next day to schedule a repair. Aug 9th, no phone call from them. Once again, I called them and now they advise to start the whole process of ordering parts and scheduling the tech to come in who knows when. What a sour experience this has been.

I have owned my Samsung refrigerator for over 10 years and it still works as good as it did when I first bought it. Initially, I was reluctant to buy the fridge due to the over $2,000.00 price tag; but, I went ahead and bought it. I am so happy that I did; my family and I love it, and if ever comes the time where we have to purchase a new one, Samsung will be the brand we purchase. Samsung forever!

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

Since purchasing this fridge RF197ACRS from Sears Canada we have had problems. The ice maker needed to be replaced in the first three months. We have had repeated visits by the service technician because of water in the crisper drawers and ice build up under the crispers. We have followed directions in the manual and those of the technician to fix these issues without success. Samsung will not replace this appliance. It is now 3 years old.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.

I have a Samsung side by side refrigerator model # RSG307AARS, That is only a few years old and is having a problem with the ice maker chute door that keeps opening and closing by itself. I am a single person that lives alone and a retired military veteran on a fixed income that is going to have to suck up the cost of replacing a refrigerator door and icemaker at the cost of about $1000.00 to me.I always thought that Samsung was a good product, but after having this problem and doing a little research about Samsung refrigerators I see that this is an ongoing problem with this model and make of refrigerator. I believe that a class action lawsuit should be filed to force Samsung to honor their product and ensure that Samsung stand by their products and customers. This is surely an ongoing problem.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

I purchased this refrigerator in December 2016. Four months later the ice maker froze up and Im sending emails to Samsung. None of the things they asked me to try helped. I just kept defrosting the refrigerator and trying different things. They finally sent a repairman that replaced the ice maker and a few months later I was back to defrosting the refrigerator again. Then in December of 2018 the fan behind the back panel in the refrigerator froze up and I had to replace that. Now I have to defrost my refrigerator every month or two to keep it working. Lots of trouble and a headache to have to do this all the time! Samsung told me that my model was not listed as one they had problems with!!! I wish Samsung would do something about this wide spread problem.

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other peoples sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

I bought my refrigerator in November 2019. Installed it in a new house last week and the ice and water dispenser do not work without having to put tons of pressure on it. I cannot get anyone to come out or even return a call. Although they do answer the phone and give you a run around. Unfortunately I supplied my entire new home with these appliances and two of them are not working properly. Will not recommend or buy again.

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.

Samsung RF267AERS - We have the same problem countless others have had: water/ice pooling under and behind the deli and fresh food bins, as a result of the drain tube freezing up and not allowing proper drainage to the pan somewhere below. Samsung is staffed by a bunch of ignorant, talking heads who will tell you theyve never heard of this problem. If youre out of warranty (our unit is in the 3-4 year range), they will offer you something called Rescue Repair for $400 (at least, thats what they quoted us). This would be a great class action suit for a law firm because there are so many people who would love to join. Im very disappointed with customer service in America and these obvious issues of quality control/manufacturing defect should not be ignored by the manufacturer. Samsung will no longer be a consideration for future appliance purchases.