I bought my Samsung Stove oven range from HHGregg and bought 5 years warranty with it. Within 1 month of usage (cooking for 2) started noticing the blackish superficial layer peeling off from the glass top. Called HHgregg and was directed to Samsung. Third party repair personnel after inspecting said it is common occurrence and to use razor as suggested to peel of the layer by scrubbing it in a certain way. Before 12 months end I saw the crack on the cook top and a bulge on the glass top.After complaining to customer service it took 30 days with 3 guys from different company and taking pictures of the stove to tell me that it is wear and tear. I need to pay 250$ for cook top and 250$ for the labor to repair it. I cant afford to repair it or replace it as it is the brand new stove which I paid 1200$. Bad customer service. Was told by the electrical company that the engineers at Samsung will see pictures and determine if it was wear and tear. My old cooking range was from whirlpool survived 10 years. Will never buy or suggest or recommend this company or the product.

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

FTQ353IWUX - There is a major defect in these appliances due to a combination of factors. First: all the wiring near the oven upper element is exposed to extreme heat that has damaged all the wiring plastic insulation by drying it, severely causing cracks that have exposed the bare wires. This may be contributing to the frequent cases of fire since arcs may be happening. Also, at the main board, the plug that controls the broiler temp. settings is prone to sticking and overheating, causing it to catch fire. Amazing some appliance like this has not been recalled by the government. Everyone should unplug these units and remove the back cover to visually inspect the wiring insulation near the fans. All these wires are going to show damage, cracks and longitudinal fissures exposing the wires.

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

Purchased a Samsung dishwasher 8/29/13. Big mistake! The main problem is the unit stopping 5-10 min. into the cycle. Samsung should absolutely recall this product and reimburse the consumer for THEIR error. Its terribly frustrating!!

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. Im looking for a class action suit after sending in this review.

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

Only a year old and the microwave just beeps when not in use and the exhaust fan goes crazy beeping.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

SE error on panel. Samsung (Allison) said there is no recall and will not do anything about it. After reading all the complaints. People stay away from their microwave/appliances. Cosmetically they look tempting but their quality is terrible/horrible. DO NOT WASTE YOUR MONEY. I will spend my life with another brand such as GE which I have had for 15 years +.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

I have this fridge for 1.5 years. Love the size, but milk is always going sour before the expiry date; cheese molding; and leftovers didnt last. Rationalized all these things - must be leaving the milk out too long, must have dirty kids hands touching the cheese, etc. Because the digital temperature reading said it was 34 deg in the fridge, it must be accurate right? Wrong! Verification by 3 separate mercury and digital thermometers show that the fridge compartment temp runs 40-50 deg and thats in winter (wonder how warm it had been running last summer!). This is everywhere in the fridge compartment, top shelf, bottom shelf, door, right next to the ice maker, etc. I cannot find any place in the fridge that runs less than 40 degrees. In hindsight, no wonder food was spoiling! The fridge programming will not allow the temperature to be set any lower than 34F. Service technician has replaced the main control board and the digital touch screen assembly. Have not resolved the problem. I phoned Samsung customer support and was only told that since the factory warranty is expired, they can and will do nothing. Suspecting a design flaw that they are aware of. I will update if ever fixed. Freezer and flex-drawer hold reasonable to programmed temperature (generally 2-6 degrees above programmed temp, sometimes 10 degrees higher), but those compartments have larger programming range. Can program the freezer to -8 and the flex-drawer to 29, so even if they run higher than programmed, it is OK for food storage. But even with fridge set as low as it will go (34), it still is too warm for safe food storage.

The wire racks tilt down when pulling out. I have burnt myself several times. The glass range top scratched easily. The stove top takes forever to cool down. The elements now only heat to high even when set at the lowest setting.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

On May 12, 2016 my Samsung side-by-side refrigerator (model RSG257AAWP) that I purchased on April 14, 2012 stopped cooling. It has been an absolute nightmare trying to work with Samsung to have someone come out to diagnose the problem. It is now May 23, 2016 and I am still calling Samsung trying to find resolution. I was assigned to a repair service (Home Service Network) on May 14th. On May 16th they informed me that they dont have any technicians that could work on my refrigerator. I called Samsung back and my ticket was reassigned to another repair service (Priceless Appliance Services). I was told that companies are to respond in 1-2 business days. I waited. Nothing! I called Samsung again. My ticket was reassigned again (Mr. Appliance of Central Maryland) and again I did not receive a call from this service repair company. When I called Samsung once more, today May 23rd, my ticket is showing that its assigned to Priceless and not even the last company that I was given so it appears that my ticket was not even reassigned. Now Im starting to think that the Samsung warranty policy is a sham. If they refer a customers ticket to enough non-responsive repair companies, at some point, especially with such an essential appliance as a refrigerator, the customer will become totally frustrated and seek to resolve the issue with a non Samsung repair service. This deems your appliance out of warranty even if you only have someone diagnose but not fix the product that you have so desperately tried to seek help for from Samsung. BE AWARE! BE CAUTIOUS! Its probably best to NEVER, EVER purchase Samsung appliances. In the future, I will only purchase appliances made in the USA.

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

Purchased a top-of-the-line refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of service calls to fix it, Samsung declared it unrepairable. The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the office of the president in October 2021. Since then, assurances of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be elevated and the representative is unresponsive. Supposedly, there is no higher level to complain to, and I cannot get my promised partial refund.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

Whatever you DO NOT buy Samsuck appliances. I am on my 5th ice maker and second control board and no ice. Customer service makes Comcast look like the Catholic church, they are a joke. All they do is apologize and say they have the same refrigerator with no problems. Yeah right. If you are in the need for appliances run as far from Samsuck as you can.

We bought our french door/bottom freezer refrigerator model # RF20HFENBC in January of 2016. Just after the year warranty, we noticed our produce bins filling with water and the back wall was freezing too. We called Samsung, were told to level the fridge and that would take care of the problem. Well, it was already level, but, hubby releveled it. Within 10 days, the bins were still filling with water! We have read enough online to know that this refrigerator design is a lemon and a defect, so when we called Samsung, they tried to tell us that our warranty was expired, so we would have to pay the $129 service call fee! No way! We told them about the numerous complaints online, and how its the same exact reason, so they need to repair this.They set us up with a local repair shop called Unique Repair, along with a ticket for the service call, and said they would make sure to cover the cost of the service call... We had to wait 2 days to then set up the appt for the service call... When we called Unique Repair, they had NO confirmation of Samsung paying the service call fee! Since this first phone call, we have called Samsung 4 more times. Each time, its all a new introduction. Have to explain the problem, they deny saying they would cover the service call fee. We ask for a Supervisor to get on the phone, and then, are put on hold, and the customer rep comes back and says they will once again, cover the service call expense...Along with this aggravation from Samsung, their one and only repair shop, Unique Repair in the Chicagoland area, is just as bad, if not worse as far as customer service. They never answer their phones, so we are playing phone tag with them for the past 3 weeks too... They also canceled the first ticket without even telling us, while were waiting to hear from them. When we called about this, they tried to blame us, saying they canceled it because they could not reach us to set up the appointment! We are now waiting for yet, a THIRD ticket to be issued, and have demanded another repair place, we will not work with Unique Repair. Last night, a Rep finally said they will call us in 2 days with another repair company, after arguing with the guy for about 20 minutes, and explaining just how bad this repair place is, and that there are a bunch of negative reviews for them online too. Today, we get a call from Unique Repair asking about the new, current ticket!!!Another call was made tonight because of this nonsense, and we were told to expect a call in 1-2 days from Samsung with a different repair place. We do not believe them, and now, are contacting ABT, who sold us this piece of garbage!In our research, we found there are at least 2100 complaints on this design of refrigerators, since 2011. Another post said Samsung was going to recall these models as of last month (January 2017). When we asked Samsung directly about this, they said if the service person finds a part that is in a recall, we will be advised... We believe they string customers along, and lie, and do not follow through on anything they say. They do not seem to care about consumer satisfaction and about substandard refrigerator designs either.Before buying this last January, we researched online and this brand was listed as a good brands... We are so disappointed and aggravated, and will never buy a Samsung product again. We would like to know if there is a class action lawsuit against them and these refrigerators too. We have not been able to use the produce bins, so our family of five has a cramped fridge, and its just not right.For anyone dealing with these issues, you cant be nice, or they will string you along. You need to be very stern and vent your anger and demand repairs or speak to their supervisor. **Also, make sure you keep a log of dates and times you call them, who you spoke to... VERY important if there is a class action lawsuit, etc!!! Post your problems on their facebook page too, but, I believe they have removed every complaint about their refrigerators, because I do not see ONE, only on their electronics. We know there are 2100 on this page alone... I have summarized what I could here. There are more irritating details I did not share because we have a long list of our dates, notes, peoples names we have spoken to.

Ticket # ** When I purchased my oven 5 years ago, I called them after having it under a year. My complaint was that it feel like it was getting overly hot! I was told that I just wasn’t use to the newer ovens but, I did notice some melting on the top of the front door and burn marks. Anyway long story short, my bake element was no longer heating. I would turn it up to 350 and it would go right back to 200. I called Samsung again. They promised me a one time parts and labor repair, which I do have in writing. The parts were so called ordered and then I get a message from them stating that they will not replace the bake heating element and the motherboard because of the physical damage from the heating element. Now mind you the damage is from a defective oven. Been going back and forth with them. Every time they approve it, a few hours later the approval is rejected. The rest of my stove looks brand new because I have always taken care my appliances! I’ve also had problems with my ice maker freezing up, which I had serviced privately and so far so good! But, I will never purchase another Samsung appliance ever again! Now theyre saying they won’t repair it because it’s a potential high risk hazard. On the next note if I pay for it out of pocket they will repair it! Nothing like talking out of the two sides of your mouth! I do have in writing a one time Labor and parts repair. Which they’re totally refusing to stand by their word.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

Their refrigerator is defective, there is a class action lawsuit against them for this problem. This will be my 3rd repair in 4 months. Samsung doesnt care and will only offer partial refunds. They made me pay for repairs fully knowing the parts were defective.

Purchased a Samsung French door refrigerator in Dec of 2011 from Best Buy for our winter home in Florida for $1670 plus tax. I did not purchase the extended warranty. Big mistake. The refrigerator worked great for 35 months. Loved the external water and ice maker and the wide refrigerator access. Upon our return to Florida for the 2014 winter season the refrigerator freezer was fine (We keep it running year round). The next day the ice maker stopped working and we realized neither the refrigerator nor the freezer were cooling. Called Samsung immediately. The phone contact gave me the name of their authorized service company in my area but told me that they had no service call appointments available for 7 days. She suggested I call the service company directly when I shared that I couldnt wait 7 days as I had just purchased a freezer full of food. I called the service company directly and was told I could not get an earlier appointment. Called Samsung again and asked for another authorized repair service in my area (Boca Raton, FL). She informed me they had no one else in my area. I told her I would have to call another repair service to get quicker service. (This was Friday morning). She said she understood and wished me luck. Another appliance serviceman in my area finally came Friday afternoon. He diagnosed the problem as a bad main board which he related was common for Samsung refrigerators. He said that we should have purchased an extended warranty from Best Buy because it was going to cost $650 for the replacement part and $150 for labor. He also suggested that it would probably break again in 2 years. He shared that he sees this problem in many Samsung refrigerators. We declined service and he graciously did not charge us for the service call. I called Samsung again. She informed me that they now could do nothing for me as I had an unauthorized (by Samsung) appliance repairman open the back of the refrigerator. When questioned, she explained that an authorized Samsung repair service (who wouldnt even come until the following Friday) could have SOLD me a new warranty which might have discounted the labor charges on the $850 repair. Now Samsung could not help me at all.I ran over to Lowes and purchased a brand new Whirlpool French refrigerator for $1499 plus a 5 year warranty for $150 that covers everything (including parts and spoiled food) from Lowes. They delivered it the next day. I have learned that you have to purchase an extended warranty from the store for all major appliances now.

I purchased a really expensive model in April. The ice maker broke two months ago. I have been trying to get it fix for two months with no luck. They keep giving me the run around telling me that they will call back within 48 hours and they dont. I have left messages all the way to the Executive Customer Relations Dept and NO ONE calls back. They told me Comtech (321-332-0830) had my case and I am TIRED of leaving messages for them as well and they dont even answer the phone. WORST customer service EVER!!! Needless to say, refrigerator is still broken.

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

We bought a Samsung SMH9187 in April 2011. It started to give intermittent (1/month) SE error and beeping around November 2011. We did not call for repair as the microwave still worked. The microwave completely stopped working in May 2012. We called Samsung to inquire about the error and learn whether there was any chance the warranty would cover it, since it began months before the warranty expired.They attempted to argue that the warranty was from date of manufacture (and thus ended in November 2011, thankful I had my receipt with date of purchase). We were informed that Samsung would pay for the replacement part but not the cost of installing it. Their authorized repair company would call us in 48 hours. We didnt hear anything from them for 5 days. We called Samsung and asked if we could have the part sent directly to us, no, this is against their policy. The authorized service company indicated a cost of $145 to replace the part. However, they cant do anything until Samsung Service includes more information in their service request to the authorized dealer.I contacted Samsung again and asked them to provide me with the part number that needs to be replaced. They gave me the phone number of their authorized parts dealer and told me that this dealer can provide me with the part number. The authorized parts dealer told me that they cant provide me with the part number over the phone. I need to go to their website (samsungparts.com) and look up my model # and use keyword control panel. Im told that the part I need costs $78.98 (she can tell me the price but not the part number?!)I still dont know the part number that Samsung was going to provide me for free, but the website has two parts called control panel for my model of microwave, one of which is $78.98. Luckily, the website does include the part numbers. I checked Sears Parts Direct and found the same part for $40.99. I ordered it, paid $11 shipping, and Im now hoping that the replacement process is relatively simple.I understand that things break, but, after my experience and seeing all the Samsung SE stories on the internet, Samsung products and service are terrible! Im beginning to think that Samsung is purposely making it difficult to learn about the meanings of the error codes and how to repair them, so that you use their service company or buy parts from their overpriced supplier.

Only 40 months old and the bottom freezer drawer froze shut! Ice and frost all over the food and I can see a layer of ice on bottom of unit, under pull out drawer. No service contract but asked at Lowes who works on Samsung. They had no one who has been able to figure out how to deal w/ this brand. They HEARD that someone 1 1/2 hours away might know something about them. Called Samsung and they said to turn temp to 0, which I did. (Samsung promised to call me back within 24 hours. 96 hours later they returned my call and when I told them what I thought of this refrigerator, the rep laughed and wished me a Good Day!).Next morning I tugged and tugged to get drawer open and when it did open sheets of ice flew out onto kitchen floor. Searched online and found out I should NOT have purchased this thing... After I read enough to make me sick, I went online searched other brands and settled on a GE side-by-side that appeared to have the FEWEST complaints. Upon further reading about this piece of junk, I learned that water builds up under the crisper/snack bins in the refrig section. Removed the snack drawer that covers the entire bottom of refrig and bailed out 5 quarts of ice water, then took a mallet and beat the sheet of ice that was under the water and tossed that mess. This company clearly DOES NOT care about the consumer and neither does Lowes. I asked the associate in appliance dept. why they continue to sell Samsung appliances and was told it was because Lowes gets such GREAT DEALS from Samsung. Good for them...HORRIBLE for those of us who are dumb enough to purchase one. And I wonder, what good would the service contract be if they cannot find a repair company that knows how to deal with Samsung? It was delivered with a damaged door and after 3 months a new door came in, only it was stainless, I have a white unit. After 9 months, Lowes took doors of a new unit and put them on mine because Samsung was unable to supply them with one white door! I am not going to be stupid and look for someone to work on this piece of junk... Tomorrow it will be on the way to the dump.

I purchased a Samsung dishwasher at Lowes and had it less than 24 hours when it started flashing Heavy. When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowes & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldnt give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!

About 6 months after purchasing and installing our OTR Samsung microwave, the popcorn setting began to burn up the bags of popcorn so we quit using that setting. Then roughly 8 months later (and after the warranty ran out) our microwave started to turn itself off and give an SE error message. After doing this for three or four times, the front panel just went out and never came back on regardless of our attempts to revive it.I went online and began to research the problem and it is very obvious that this is an inherent problem with Samsung OTR microwaves despite their previous top rating. And most of the reports state that the replacement costs are prohibitive and the replacement parts also malfunction. Now we are stuck with a $350.00 piece of junk and it is not even 1 1/2 years since the purchase! Planned obsolescence? I bought this microwave because it was highly rated and because it matched my other Samsung kitchen appliances. Oh well, I cant get my money back and it doesnt make any sense to repair it - so it goes to the landfill. Ridiculous! I wont buy another one, but I do wish that everyone knew about the issues with these microwaves prior to even considering this brand of microwave oven, especially because this is an ongoing problem and Samsung is well aware of it.

Your new water filter model SAMSUNG REPLACEMENT AQUA-PURE DA29-00003G will NOT work in my refrigerator. The 3rd groove you have added will not screw in. No matter how hard I try to twist it in. No matter how hard a handy man I had to pay try to get it in there. No matter how hard your authorized Samsung repair service tried to twist in there. PLUS THEY WANTED TO CHARGE ME $65 to not do ANYTHING. Is this a marketing tactic for me to buy a new refrigerator? I had spent 2 days talking with your customer service, your parts department, your repair service. I have been told the G series is compatible, just apply more pressure. Enough that I am about to break it is my response? I have been told by your authorized serviceman that I have the wrong part. Then he turns around and says there is only filter that size that Samsung makes. Duh... I have gone to 3 different stores and bought the same filter, getting the same results. (As everyone has Samsung’s revised G series water filter.) I have a working refrigerator with a working water filter housing that will not accept your “new” “G” series water replacement filters. I have to now find the older SAMSUNG REPLACEMENT AQUA-PURE DA29-00003F. Your company needs to address this situation as it is purely ridiculous to have your consumers be subjected to the degree of difficulty that I have had recently trying to pay the way overpriced amount (which I will pay because I love the quality of water it produces). YOU NEED TO REMEDY THIS SITUATION VERY SOON.

I purchased this Samsung dishwasher because it is extremely QUIET but it does not clean as well as I expected with a full load. Small loads come out clean though, using Cascade detergent only!

Stove circuit fire on the new stove. I wrote the post below last year before Thanksgiving. Samsung repaired the unit. Then gave us a partial refund as well. We kept the stove since it was working. Now it is having an electrical problem. We smell wire burning. At this point, Samsung has made good on this stove. But it is disappointing that even after repair there are more issues with the range/oven. We now are looking to buy a new stove and will not by Samsung again.Post from 2017: Dear Samsung support. Tonight my stove went on fire. I have a NE59J7630SS, which we purchased in July of 2015. My wife was cooking and heard a loud pop from behind the instrument panel and then fire and smoke. I turned off the breaker off and opened the back panel. I have a picture attached. Is this something you can fix for us? This should not happen to a new stove like this! It is not longer under warranty. I see this is not just an isolated incident judging from the forums online. Please let me know if you can assist.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

Samsung French Door refrigerator (and Samsung dishwasher) - We bought both of these appliances when we built our new house in 2011. The dishwasher lasted 18 months and the integrated pump (they use one pump for both inlet and drain) failed. Spent about $300 on the new pump that failed again after 6 months. Last month the refrigerator just quit -- no refrigeration no freezer. After waiting 4 weeks for Samsungs contract repair service (A&E) and their rescheduling we bought a new GE refrigerator. The installer said that he typically sees the Samsung refrigerator totally fail after the 6th or 7th year. Great company, huh -- planned failure to try to sell more products.

We bought this 3 1/2 yrs ago. After the first year we had to replace the flap on the door. $350. Last month we had to replace the circuit panel, $350. Now we need to replace the ice maker. $120 plus service call. Very disappointing. This refrigerator cost over $2200, you would think they could make a good product.

Poor Samsung customer service! My dishwasher was broken after using it for second time. Fine! A technician came and reported it as an unrepairable issue in Jul. Then, it took 2 MONTHS to get replace approval! However, I got a call from Samsung after confirming with me to replace a new unit in Sep, said there is no available inventory near my area (Baltimore, MD), We (Samsung) are gonna refund you the dishwasher. So far (Oct), the case is still pending, the broken dishwasher is still in my kitchen! Never and ever buy Samsung products!!! Terrible customer service!!! Poor internal communication!!! Im running out of my patience!!!

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

I bought both a Samsung refrigerator and dishwasher in stainless steel at local Big Box store. Both have proven to be the worst quality appliance I have ever owned. The 4 door refrigerator was quite expensive and has a great look, but it continually drips water from the ice-maker opening. It also smudges with prints and are almost possible to remove the mottling. The dishwasher also looks good but does not dry the dishes. I am very disappointed with this several thousand dollar purchase. Buyer beware on both!

I bought a Samsung Refrigerator model #RF263BEAESR 2.5 years ago. It was over $2,500.00. It has had very light use and out of the blue the freezer stopped working. Called Samsung and they sent technician to diagnose. Cost $125 for them to tell me the compressor has stopped working. After many emails back and forth and telephone calls to Samsung - most can hardly speak English, Samsung will pay for the part but NOT the labour. The labour costs are estimated at $900 to install the compressor. Really Samsung. Thats how you back your products? No one expects a fridge to only last 2.5 years. Never will I buy Samsung again. Its just a scam. These new appliances from Samsung just dont last and when a part goes unexpectedly they do not back up their product. They want you to buy a new one because in the end its probably cheaper. Well I may be buying a new fridge but it wont be a Samsung.

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

We bought a gas range/oven from Samsung 2 years ago and just bought our 6th replacement knob. They used plastic inside knob where it slides onto front of stove. This cracks when jostled by sponge cleaning front surface.

Horrible!!! DO NOT buy a Samsung dishwashers!!! We bought a Samsung dishwasher in October of 2016 (model # DW80F600UTS). Almost immediately we noticed a putrid smell coming from inside the dishwasher. We tried every kind of cleaner from vinegar, store brand cleaners, lemon flavored Kool-Aid... you name it, we tried it. Called Samsung (can hardly understand a word theyre saying) and they told me to keep the door open when not using it!? Seriously!?? Who does that??? Next we started noticing rusty spots on our silverware. Then within 6-8 months of getting it, it stopped working completely! After going through a big hassle with customer service and having to prove to them we only had it for a couple of months, they sent someone to repair it, only to have it break down again a few months later!! But this time it was no longer covered under their 1 year warranty, so it cost us $147 to have a serviceman come out to tell us we needed a new part! So then Samsung calls (again can barely understand them) and says they will replace our dishwasher. GREAT we think They are FINALLY doing the right thing! After all we have been without a working dishwasher now for over a month. BUT... the case will need to be reviewed first!? OK??? Well 3 weeks later, we get an e-mail saying it has been approved. So I call them to see what steps I need to take to get our new dishwasher. After being put on hold for at least 30 min. I am told they are unable to replace it because they no longer have our model in stock! WHAT!?! I was just told less than an hour ago it was approved!! What the heck!!! So I asked to speak to a supervisor who is absolutely NO help. She just says all they will do is refund us the cost of our piece of crap dishwasher. So almost 2 months later we still do not have a working dishwasher and are out $147 for a repairman to tell us we have a piece of crap dishwasher! Samsung does NOT stand behind their products, and they certainly do NOT care about their customers!!!

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

This is a beautiful refrigerator with some handy features. I had been hesitant to buy one because of all the ice-maker problems I was reading about. I was told at the store that the 2019 models had ice-makers that were redesigned so not to worry. My refrigerator was installed almost 4 days ago. The ice-maker is working, but it makes VERY LITTLE ice at one time and takes FOREVER to make another batch. The ice is stored in a bin that is not easily accessible. Ice must be accessed primarily by using the water/ice feature on the front of the door. There is no bin one can reach into. Part of the ice-maker must be pulled out of the refrigerator in order to reach your hand in to empty all ice. I heave read reviews from various consumers debating the ice volume issue. I had read that many thought the ice production was fine. IT IS NOT. If you enjoy ice in your drinks, you would barely have enough for a family of four. Then, it takes forever for it to be replenished. I live in Texas. It is hot here more often than not. We like plenty of ice in our drinks. This refrigerator is not up to the task. In fact, I have never seen an ice bin so small or one that you couldnt reach in and get the ice easily. This was an expensive purchase. Had I known about this redesigned ice-makers limitations, I would never have bought it. I will need to routinely purchase a bag of ice to keep in the freezer at all times. Other than the ice-maker, I have no other complaints at this time.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

The oven burns the back side of whatever you’re baking or browns much more than the front. If you do more than one rack it doesn’t cook even. The middle will cook but the top and bottom shelves won’t cook the same. The top large eye will get too hot and burn your food. We bought all Samsung appliances for our kitchen and none work the way they should. The service department won’t answer your call or fix things that thousands of people are having trouble with. We will never buy another Samsung appliance.

We have had this refrigerator for almost 4 years and after 2 nothing but problems with the ice maker. Have had a local repair person out twice. They said that this a problems with this brand. Wish I had realized that before I bought it.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

We bought this dishwasher February 1 of last year and it failed February 3rd of this year - two days after the warranty expired. I am absolutely furious in part because it barely lasted 1 year and that I just mailed my last payment. Samsung support was absolutely no help other than to contact a local repair person. The repair people graciously offered me a price of $150.00 to diagnose this POS plus parts. Japanese companies used to be committed to quality but obviously not when it comes to appliances. Id love to send this unit to their corporate headquarters with a letter telling them exactly how I feel about their product.We also purchased a refrigerator at the same time and as you can imagine, Im praying its made better than their dishwashers. I now have a beautiful piece of junk. Ill be looking for a different manufacturer and will NEVER buy anything Samsung again. This is my first and LAST purchase of their products. Ive been looking at their televisions but considering this purchase I will pass. SHAME, SHAME, SHAME!!!

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

I have owned a Samsung French door, bottom freezer, model RF197ACWP for a year and a half and have had pooling of water under and inside the crispers and a layer of ice forming in the bottom of the freezer. This is apparently a common problem with this model, a manufacturing defect. I have never experienced any issues with any refrigerators I have owned in such a short period of time. The last refrigerator I owned lasted 15 years without problems and the one before that 20 years! Also, just after a year with this inferior product, the white door handles started to peel, exposing polished chrome or steel. I thought the cosmetic damage was the worst of my complaints! Little did I know. I will not consider buying Samsung products again, as its customer service is unresponsive in addressing complaints.

This dishwasher works alright except dish rack are junk. They started rusting after about year and half and have gotten so bad can no longer use. Samsung will do nothing about this and they expect you to spend $400.00 for replacement racks on a $500.00d dishwasher. DISHWASHER HAS ONE YEAR WARRANTY THAT DOES NOT COVER RUST, SO STAY AWAY FROM SAMSUNG. THEY SELL JUNK

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

Purchased over $5,000 worth of Samsung appliances for my new house - BIG mistake. 2 years in and the ice maker on the refrigerator breaks - $325 to have it fixed. Samsung offered nothing - customer service was horrible. The fan in the oven was the next to go. Again horrible customer service and Samsung offered no help. DO NOT buy Samsung Appliances!!!

Well from all the other reviews, I guess theres no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess Im just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DONT BUY SAMSUNG!! Good luck to you!

A Samsung stove was delivered to me on 11/15/14. I had no need to use the interior of the stove for several days, when I did - on approx. 11/22/14 - I found that the oven would not heat. I reported to Samsung who sent out reps to look at it. They found that due to faulty wiring in the unit that a fire had started and burned out the inside. This could have done major damage to our home. In a quick summary, it has now been 2 months and I still do not have a replacement stove. I have had to order in and eat many meals out, including Christmas dinner which I was expected to host for 13 people. I have 3 young children and have not been able to prepare them proper meals. Samsung could care less. Their customer service is awful. They are lucky my house is still standing! The receipt attached is from Home Depot, but I have been dealing with Samsung for a replacement. Home Depot has been intervening and contact Samsung as well, trying to move the process along - to no avail. They need to replace my stove immediately and compensate me appropriately.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and Ill advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.

I cant say enough how horrible our experience has been with these products. Refrigerator doesnt get cold enough, ss finish is terrible, microwave fogs up on glass in door and told thats normal. Range has been a nightmare. Electric stove top is terrible, uneven heat, burns, no heat, burns, no heat. Info panel sometimes lights up half, meat probe does not work, oven door locks on its own. Called for repair. Replaced info panel. Now burners turn on by themselves to high heat! Had to pull stove out and unplug as it would not turn off. One side of panel gets burning hot. Too long of a list to go on.Customer service is a joke. On hold an average of 1 hour with a continual loop of telling you to get on website to schedule repair. Website is no help. Get on live chat, 45 minutes waiting for response. Nothing. Call back, one hour wait on hold. Finally to be told, someone will call me in 1 or 2 days. I cannot have their phone no. HORRIBLE EXPERIENCE WITH EVERYTHING. JUST HORRIBLE. Plan on taking days off of work to schedule and to have repaired. Appts are a joke. Someone will call in morning to tell you about when they may be there. HORRIBLE.

This refrigerator is one of the best we have ever had. Being a Navy family, we are always on the move, resulting in new appliances every few years. We found early on that selling our used appliances before a move, was more cost effective than risking damage to them. Samsung refrigerators are priced well, energy efficient, as well as nice to look at. I love the french doors and freezer on the bottom. The middle drawer is the favorite feature in this house. Putting the most used items in the drawer, saves opening the doors to the top storage area so many times each day. The crisper drawer lives up to its name, keeping lettuce fresh and crispy as long as 10 days.

My Samsung microwave (model SMH9187) is a few months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I cannot believe Consumer Reports rated this junk number 1. Do not buy Samsung microwaves.

We have a full set of Samsung black stainless kitchen appliances. We bought them two years ago. We have had the dishwasher face and bottom doors on fridge and stove replaced twice under warranty for peeling. Stove peeling again. Now we are told it’s cosmetic and not covered. If we had known it was just a film over stainless we would not have purchased. We are $4500 in appliances that look like crap. Samsung will NEVER get another dime from us.

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

I bought a ceramic top Samsung oven a few years. Within 18 months one of the burners quit working, then the front burner works but stays hotter than the setting, now the oven wont heat at all. I will never buy another Samsung oven. Very shoddy product.

Bought 3-Door Refrigerator/Freezer (RFG299AARS). The plastic part behind the freezer handle broke. Samsung sent wrong part to replace it and said they had discontinued the item. Couldnt find anything that wasnt generic and had to be modified to fit the unit. The glass crisper cover broke immediately and the weight of the full drawers broke the humidity selections out as well. Cannot place any weight on top of the cover. Now the vegetables arent climate controlled and the vegetables will freeze. Climate control throughout the refrigerator is not even and anything pushed to back of refrigerator freezes. The same for anything at the very front. An expensive, $3,000, piece of junk. What can stop this fraud perpetrated on the public, especially when consumer advocate groups rate this product so highly? Had to fight to get the extended warranty protection directly from Samsung to be honored. Then the repairman refused to return because he hadnt been paid by the company.

This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said its the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didnt make much ice.Then the warranty was over. Back in June, the power went out and it quit cooling again. I had one light flashing on the front. I found Jonathan ** of ARC who said he could work on Samsung appliances, and could come the same day--unlike the people Samsung wanted me to use. However, a few hours later the refrigerator just started working, so I told Jonathan I would get him to fix the icemaker in a few weeks. The power went out again last Wednesday; it stopped cooling, and I got the same flashing light. I tried to research the problem online. I found out that either the unit could be reset (didnt work), or it could resolve itself (didnt happen the first day like last time). Also, it could either need a control board (found for $60-$70 dollars), or depending on which light was flashing it could indicate a faulty sensor. Since I didnt know which, I had to call Jonathan. I told him I needed to know what part to replace. He came in asking questions like he hadnt spoken to me like, “So what is this flashing light for?”, “It just isnt freezing?”, “Looks like its working...the lights come on when I opened it.” and “Let me check the compressor.” After digging in it for a little longer, he asked me about the flashing light AGAIN, and said it was the control board. He could fix it for $450.20! He said the spare part was $260 and that he could get it in about three days. He would apply the $89 he was charging for the service call to the bill, or that he could get me the same refrigerator new for about $2000 or used for $1000. Really? I paid less than $900 when I bought it new. I decided to take a loss on the $89, and get the control board since he gave me the part number. Guess what? It wasnt the control board. I replaced it; I tried all the resetting and still had the same problem. I left it in a few hours to see if it would start working. Nope. I took it back out hoping the parts store would take it back. They wouldnt. I stopped payment on Jonathans $89 check, since I was now out of $72 more because of his wrong information, and the food decaying in my refrigerator and freezer. He not only tried to overcharge me for 5 minutes of work, he also misdiagnosed the problem and knew less about it than I did. I decided to just get a used refrigerator over the weekend, but late Friday it just randomly started working again. Okay. I bought new food and cleaned it out. We had a thunderstorm today and lost power. You know the rest; flashing light, not cooling and no one can fix it unless it fixes itself. Samsung shouldnt make refrigerators as I see this or similar problems all over. Jonathan ** of ARC is not qualified to diagnose or make repairs, and will rip you off.

Were an older couple, no children household. The front of our refrigerator started to peel away 12 months after we purchased it. Samsung considers it cosmetic damage and not a production problem. If you want a refrigerator that is only partially black stainless (with the one side flapping off) then this is the fridge for you!

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

We purchased the Samsung french door model at Sears. After that, it had broken several times in three years (ice maker). I tried to research this brand and others, and we went with this model. It has to be the sorriest and smallest ice maker that exists. Do not buy this ref if you use over three glasses of ice a day. It sucks.

Easy to use and clean. Love the two oven doors, which makes cooking much more flexible. Needed assistance as oven not heating at first, which was promptly resolved by Samsung. Only wish Range was part of Samsungs SmartThings portfolio.