I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesnt work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

Samsung Model RFG297HDWP/XAA. The unit is a three door bottom freezer I purchased in November of 2013 from Sears. I had the ice maker repaired once and then replaced. It is Junk and a terrible flaw in design. In addition the Fridge has shut down at least Three times for no apparent reason. I came home one evening and opened the door to find the lights working but it seemed warm. I have two thermometers installed which showed the interior temp at 60 degrees. I opened the freezer drawer and that was also not cold. I hit the Digital display and it showed the set point at 36 and after a few seconds flashed the actual reading of 60 degrees - Freezer flashed a reading of 30 degrees. I called Samsung tech support and did what they asked me to do. I unplugged it for over a minute. Plugged it back in. Nothing. I put it in power cool mode. Nothing. After around 30 minutes I heard the compressor kick in. Amazing. This has happened three times that I know of... I was gone for three months last summer. Who knows?? I had purchased the master Protection Agreement from Sears, Thank God. A service Tech came out and just so he didnt think I was crazy. I took a video of the digital displayed temperature readings. He was here for more than two hours, ordered several boards and said to call when the boards arrived. They arrived and I called and a different Service Tech came out and tried to install the boards only to tell me they were the wrong parts and he didnt think the fridge needed both boards anyway. I told him That I would rather he change out both than take a chance and that maybe Sears should communicate with the first tech on this issue of what boards need to be replaced. I am not confident that this will solve the problem. It is a Manufacturing defect and Samsung should be held liable.Updated on 10/31/2016: I just had the fridge repaired on October 19, 2016. The fridge would shut down randomly for no apparent reason. The Sears tech diagnosed and ordered two new circuit boards. Eleven days later the problem came back. This time it is tripping the circuit breaker when shutting down. The one thing that is different now is the motor or fan is constantly running for hours and hours before the shutdown and the tripped breaker. I called Samsung and they are of no help. When will they help us consumers who are stuck with lemons that have cost them over two thousand dollars.

My experience with this Samsung 3 door fridge has been very disappointing. I have never spent over 2000.00 on a fridge for it to cost more than 1000.00 in repairs only 2 years later. It constantly freezes up, ice cube maker doesnt work, the freezer door handle snapped the middle where doors close broke off. I need a new fridge after 2 years and spending over 3000.00.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

Like many, didnt read reviews... bought $2000+ fridge in 2014. The ice maker stops working within first year! Repair person said it was the drawer. Fixed for a month or so and then back to ice buildup on the tray which jams the ice maker! We are constantly chipping ice out of the ice maker and de-thawing it with a hair dryer! One thing I am going to check is the 2% back level that the fridge is supposed to be leveled to. A previous post brought this up. From the sounds of the reviews, I am in for many more problems! THIS IS A JUNK PRODUCT, DO NOT BUY SAMSUNG FRIDGES!!!

I bought a new high end Samsung fridge. It broke while under warranty. The customer service to get it fixed and ultimately replaced was absolute heck and was beyond horrible. Never again. If it werent for best buy, where I bought it, and bbb.Org I dont know that I would have gotten it replaced approved.

Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

Purchase a Samsung dish washer from Lowes, 3 April 2013. As of yesterday it stopped working. Will never buy nothing. I mean nothing made by Samsung.

Samsung dishwasher DW80J3020 poor performance. Why cant these companies just make dishwashers that work? Why do they try re-inventing something already done? Now we have DWs that claim to SANITIZE but leaves dishes wet and spotty. AND it takes hours of electricity to produce lousy results. To top it all off manufacturers dont care. When can we get something that works, made in the USA? Oxymoron? Top dollar for a stainless steel unit that s noisy and does a poor job. It doesnt even have a lower heating element, so how can it SANITIZE? Fool me once. No more SAMSUNG and Im telling it to all I meet.

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

Purchase a Samsung electric range May 2014, used the steam clean option on the stove - the blue surface in the bottom of the stove started chipping. When I called Samsung about the problem I was told if was cosmetic damage and its not covered by Samsung warranty. I asked to speak to a supervisor - was told someone would call me back within 24 hours. I have not received that call as of March 16 2015. I also purchased the entire kitchen package - started hearing a lot noise coming from the back of my French door refrigerator. I was told that they could not set up an appointment for a repair man to come out to check the refrigerator. The noise started 4 months after I purchased the refrigerator. Samsung does not want to fix or take back their defected products. Im going to get my attorney involved with this situation to see if he can put a fire under Samsung.

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also cant reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

I purchased an 9187 OTC Microwave in 2010. In 2012 and again in 2014, I have had to replace the control panel due to the 5E error. Samsung insists this is normal, that the electronics routinely fail during the life of the appliance. I have tried isolating the ribbon cable as suggested by some comments, without success. Ditto for unplugging and cleaning the leads to the keypad. With 300 complaints on this site alone, something is wrong with the design of these microwaves and I am surprised Samsung will not acknowledge the issue.

I purchased a Samsung refrigerator in 2016. I have since had to manually defrost the coil and fan three times and as I am writing this, the fan is running noisily and tomorrow I will have to pull off the back panel behind the shelves and defrost it yet again with a hairdryer because this build up keeps the refrigerator from cooling. I am a disabled man living mostly on a fixed income. The refrigerator cost roughly $3000 which took me a year to pay off. I called customer service and the rep told me that he could do nothing about it. I asked to speak to his supervisor to see what recourse I had if any and was met with extreme hostility. He outright refused to resolve my issue or offer anything helpful. Samsung needs to teach its people what professional customer service looks like. I did not appreciate the condescending tone of their customer support agents. I also work for the largest home goods and building material retailer in the United States and have actively informed customers not to purchase any Samsung appliance until they improve the quality of their product and customer support. I would suggest that others provide the same service to family and friends who need to spend their hard earned money on a new appliance. Recently, we needed a new dishwasher and purchased a GE which my wife and I are very pleased with. Presently, we will never buy any Samsung product whether it be a household appliance, phone, tablet, TV or anything else. After the “convenient” freezer door handle, being only supported through plastic, broke off for the second time and after having manually defrosted the fan, coil, and heating element for the third time in two weeks, I bit the bullet and bought a new fridge. It seems you have to purchase the entire freezer drawer to fix one plastic piece. By the way, the Whirlpool I purchased has performed great with all the features of the Samsung for about 40% less cost. I have just finished writing a rather lengthy letter to the consumer protection agency documenting the numerous issues and failed CS conversations. I advise anyone thinking of doing the same be sure to document all calls (i.e. date, time, rep name, etc.). Take pictures with your phone of all visible issues including the rust spots your stainless probably has because of its apparent poor quality. I am hopeful someone may read this who can help...

We have model RF4287HWP/XAA. The touch panel constantly becomes inactive. Its been replaced several times. The ice maker has broken (twice). And now its constantly leaking water. We bought the Asurion protection plan but they cant come out until next week. So every few hours were replacing towels around the fridge to soak up the water. Its ruined a rug. And Home Depot, who sold us the protection plan, isnt able to help. We USED to have a shut off valve for the water going into the ice maker. But during the last repair it seems it was removed. So we pay thousands for an appliance, buy the protection plan, and then have to put up with it constantly breaking and poor customer service. Really? Because were not billionaires we have to take this crap? Whats the alternative?

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

Good day, I am writing to you today in regards to an ongoing issue that I have been having with my fridge and the lack of customer service I have been receiving from Samsung. My transaction # **. My fridge was bought in 2012 and I have been having major issues with it since 2014. In 2014 I had to replace the main board because it completely shut down. A few months later, it started making loud noises and leaking from the bottom. As I had just spent $1,100 on the fridge in 2012 and another $425 in 2014 including parts and labor, I was hoping these issues were manageable. Recently it has not been cooling properly and I have lost a lot of food. I have been in contact with numerous departments within Samsung in the past couple of weeks and I did manage to get someone have a Samsung-approved company come out and diagnose it at no charge. When the company came out, they determined that the fridge needed 6 parts and the total including labor would be $628. I am extremely frustrated and disappointed with this issue as Samsung is supposed to be of high quality and should stand behind their products. I understand that my product is out of the 1 year warranty but lets be honest, Im looking at having to spend a total of over $1000 in less than 5 years on what is supposed to be a quality product. I am seeking help from Samsung in the cost of fixing my fridge and they all say that there is absolutely nothing they can do for me. I am a loyal Samsung customer with my fridge, washer, TV, Blu-ray and cell phones being Samsung. I am in desperate need of help as soon as possible as I have 2 disabled people that have meds that have to be refrigerated and a 2-year old.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up. After about 3 months of this NONSENSE I had it serviced. The repairman had fixed NUMEROUS Samsung French door refrigerators with this same issue. SHAME ON YOU Samsung for allowing a fridge to be engineered this way... Thought you were smarter than that. Since that service call I have had to get my ice maker serviced 2 times, dishwasher serviced 2 times and washing machine 2 times. All Samsung appliances. Buyer beware!

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

Terrible customer service. 7E report but no blockage. Service techs came to replace the motor. Didnt wait to see if it worked when they left. Still have 7E problem. This is after 3 weeks!! of washing dishes - thats how long it took for them to come.

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

Do not consider buying Samsung ranges. We bought an expensive induction range and had 10 repair visits within the first year. Nothing changed and there are still many problems with the unit. Despite many attempts to get the unit fixed, Samsung refuses to repair this unit. Stay away!!!

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

This has to be the worst dishwasher on the face of the earth. To begin, the workers who delivered the machine broke our woodwork on the floor and they tried to hide the damage. We used the machine twice and couldnt stand the smell and the grinding noise was deafening. Samsung came out and began berating me telling me that this problem was not covered by the warranty and I will never be able to use the warranty again. The repairman was actually yelling at me. I finally had to ask him to leave. While he did fix the machine, like others, it wasnt long before I began experiencing other problems. Hopefully, theyll come out since its still under warranty and be professional about the repair. Weve never had such terrible problems in all our years of owning a dishwasher. This machine should be recalled.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

We purchased all 4 appliances from Samsung when we moved into our new home (Refrigerator, stove, over-the-range microwave, and dishwasher). A package deal from the former Future Shop chain. Total price was just over $4,500 for the stainless steel set. Within one year, things started to fail. The fan on the convection stove stopped one month after the warranty ended. I fixed it myself to the tune of $90. 2 years on, the dishwasher grew louder and louder. The dishes never cleaned 100% perfectly. Eventually we had to wash the dishes when nobody was home (That loud). 36 months after purchase, the refrigerator began to ice up and stopped working. Two repair bills and 2 loads of spoiled food. We gave up on it and had to replace it. Repair bills were $200. Lost groceries were $250. New Frigidaire price? = $2500+. At the anniversary of year 4, the dishwasher quit. Bosch replacement? - $800.Now the microwave. The plastic door hook broke inside. I had to rig the tension spring onto another inside part so it would work. Then the top, plastic grill broke. The screw clips fatigued and split causing the grill to fall. Now the door wont close and the replacement part isnt made anymore. Cost to replace the microwave? - Still looking today (Probably +$500). So there you have it friends. DONT BUY SAMSUNG.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didnt insulate correctly, plus something was vibrating that shouldnt have been. Runs quietly now. 6 yrs old.

In 2010, we finally upgraded our appliances that we had for over fifteen years. Of course, the Samsung appliances came highly recommended. I did three months of research, even though there were many red flags and negative reviews about Samsung appliances. Thanksgiving 2011, the refrigerator began making a loud noise. Of course, the warranty has expired, but we have purchased extended warranty. So no problem, right? Wrong. The tech could not come until one week later.To make the story short, the issue was finally resolved in Christmas week. May, it’s the same problem. And now there’s an SE error code on the microwave, but no warranty. Samsung contacted a technician and he said it would cost $202.82, about the amount we spent on microwave. Needless to say, I would never buy another Samsung product again and will make sure to let anyone I know of the poor quality products they sell to us Americans who work hard for their money. I do, finally, have a question: if Samsung knows of the problems, why not resolve it before it becomes a class action suit?

I like that the Samsung dishwasher cleans the pots and pans since I have bilateral carpal tunnel! Very seldom do I have anything that clings to anything. Then it is only because I have days that I will drop everything and need to let them set a day soaked in water.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

RFG237AARS purchases 2/2013. I have a Samsung Range and Dishwasher and havent had any issues with those appliances, but this refrigerator is definitely a lemon. There are quite a few Youtubers out there showing the icing problem. They are chiseling ice blocks off the fridge. The fridge starts making an annoying sound which happens to be the twin cooling fan system hitting the ice. Thats not right. Its disappointing that Samsung is not addressing the issue. I have been able to care for mine periodically and unthaw it from time to time, but its definitely a feature Samsung isnt being upfront about. I’m sure at some point the fan will break because of the issue. I can only imagine what expenses they would try to push onto the consumer(me), and given the age of the refrigerator it isnt worth a $500 repair bill. It doesnt sound like people are having much luck with repair(s) either. Some report multiple repairs yet they still have a dud afterwards.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

RSG257AARS - I bought a higher-end refrigerator a few years ago. Ive already had 2 shelves break as well as the freezer door handle that keeps popping off. I was told by Samsung Executive Accommodation Customer Support that its considered normal physical damage and therefore no accommodation would be granted (for the handle). I asked him to affirm that he was essentially saying that Samsung considers it normal for a refrigerator door to pop off just 3 years after purchase, and incredulously he did. Samsung has lost a loyal consumer of higher-end appliances.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

Refrigerator freezer freezes up one block of ice. It quits cooling for the second time. The serviceman came out. The whole back of the freezer was one block of ice. He replaced one small part and said it was fine. Now, it didnt last two weeks. It did the same thing. This refrigerator is 11 months old and still under warranty. I called today and was put on hold for an hour. Finally, I was told the serviceman would come out again. I think I got a lemon.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

We remodeled and bought all new black stainless Samsung appliances. The refrigerator has 2 ice makers, plenty of freezer room and adjustable shelving. Love the new color and the style of the handles. Excellent value for the price and even got a rebate too!

RF263BEAESER - I have had this $2700.00 refrigerator for 8 months and had to call a repairman out for the 2nd time because the freezer quit working again! We have lost between $400.00 and $500.00 in frozen meats, dinners, etc. from spoiling and simply cannot afford to keep doing this. The French doors do not seal properly and food spoils easily in the refrigerator as well. I dont trust this appliance any further than I could throw it and Samsung refuses to take responsibility for the faulty design! Worst experience of my life - I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AS LONG AS I LIVE. Hey Samsung... can you comprehend lawsuit?

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

Dishwasher: purchased based on Most Quiet, all the racks busted, the storm wash bar busted. Junk! Microwave: (over the oven/stove model) Thermostat (after much research online) not working = no power at all. Nothing! Fridge: Freezer on bottom, Side by Side fridge on top Ice maker piles up tons of random sized cubes that fall over the back of cube holder into the open bottom of fridge. One of the front foot glider covers completely broke off, and any little thing will dent the doors permanently in nothing flat. DO NOT EVER PURCHASE SAMSUNG KITCHEN APPLIANCES EVER!

We purchased 4 high end Samsung appliances in 2012. To date the refrigerator, ice maker on the replaced refrigerator, microwave repair twice, dishwasher twice and it is broken again. The company said they couldnt do anything even though the replaced appliances should have been under warranty. Doesnt matter how the appliances look if they dont hold up. We are going back to Kenmore and I suggest buyers BEWARE!

I bought this for my 2yr old Rottweiler, Tika. She loves watching Animal Planet, but I don't feel comfortable sharing the one located in our grand cinema room anymore since she growled at me aggressively when I tried to change the channel last time. They say compromise is the secret to any relationship ( including your pets), so the solution was actually really really simple: purchase the same TV again for her room. As a satisfied customer, I can now safely watch my football and my dog can continue to discover her true roots, and how humankind has bread her species over generations into a docile commodity you can put a leash on and assign a name to. Overall, it's a great TV. I was seriously considering a Christie projector at first, but the cost of ownership was a little too high for me (e.g. bulbs and maintenance).

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

Our dishwasher is 2 years old and it has been a problem since the start. The touch pad on the top of the door is sleek but doesnt always work properly. Many times we would press the button and nothing happens. You need to press the power button then the start button. Both often need to be pressed several times before it works. The cleaning power is weak and the dryer is worse. After a long cleaning cycle, the glasses and dishes are dripping wet. A few times the dishwasher stops in mid-cycle with an error indicator. We need to open it and restart it. I cant rate this machine low enough.

Bought the $1800 refrigerator in May. I stopped working in June. After hours of being on hold, it was repaired, but has been nothing but frustration since. It has had 3 ice makers replaced and now it has stopped working again. I have made 13 calls, each averaging being on hold 45 minutes and taken off work six (6) times, (after waiting two weeks) to meet repairmen. They can not find all the service records. They end by promising to call me back, but have NEVER called. All I want is no more high blood pressure and frustration... Just a working refrigerator!!!!

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it. Then, the freezer fan is squealing. He was able to grease that out as well. Now, the freezer was freezing up again. Its something about the defroster cycle not working. I had to get a new motherboard. Also, the ice maker stopped working, and I had to replace the ice-making unit. This is a bad product. I checked the class action lawsuit, and my model is not covered. But I think that anyone who has been having these many problems, and there are so many people out there, we should also be included.

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

I have a brand new Samsung refrigerator and it has rust spots. I have had it two weeks and it has rust spots. I called Samsung and they will not do anything because they say it is an aesthetic issue. That is unacceptable! They will not stand behind their own product. This is not the last they will hear from me. Do not buy a Samsung product. They stink!!!

I purchased a French door refrigerator from Lowes about 15 months ago and I purchased a 5 year extended warranty in case something went wrong with the appliance. After about 14 months the refrigerator went bad and started popping the CGFI plug in the house. After contacting Lowes to request help in support of this issue and try to use the extended warranty I was told that the warranty company refused to help saying that it was our fault the refrigerator was not working. I contacted Samsung to ask for help, they said they can send someone to diagnose the issue but it would cost me additional $165.00 for labor.I agreed to this but the person who was supposed to perform the diagnoses was not even qualified to work on refrigerator and Im sure he was not certified by Samsung to work on their appliances. He blamed us like the Lowes supposed qualified technician that it was our fault that the refrigerator was not working. I have contact both Samsung and Lowes many time without any progress. I have decided not to ever buy anything from Samsung or Lowes. I hope you can learn from my mistake in dealing with well known companies. I can provide receipts if I feel this is going somewhere. I have spent too many hours waiting for people to show and diagnose and on hold, making phone call and talking with managers.

New Microwave Caught Fire - Purchased Samsung Microwave Model Number ME18H704SFG on 07-03-2016 from HHgregg. They delivered the microwave on Saturday 07-09-2016. Used the microwave Saturday and Sunday. Monday morning 07-11-2016 my wife screamed FIRE so I ran to the kitchen where the microwave door was open and a flame about 4-5 inches long was jetting out from the side of the interior of the microwave. When I say jetting it was like a torch so I got the Fire Extinguisher and put it out then unplugged it. The inside wall was still hot to the touch for some time so I removed it from above the Gas Range and Sat it outside for the day. Now there is a big hole in the side wall of the microwave.I called HHgregg and they told me to call Samsung. I called 800 726-7864, spoke to a lady there who gave me a transaction number and said a Product Specialist would call me back within 4 hours. Said I needed to call back with the serial number or I would be charged a service call fee. That return call did not happen within 4 hours so I called again and spoke to another lady who gave me a claim ticket and a service ticket and said the claim folks would call me within 24 hours and the service folks would call back the same day. I did receive a text from service saying The repair facility has accepted your repair. ASC Phone 201-672-9502 ASC will contact you within 2 business days. Then received a call from service around 5:34 who left a message which I returned the call.The lady also needed the serial number which I provided the next day and they have scheduled a service person to come out... today is the 12 the service person will come on the 19 between 10-2. I told her I did not want them to attempt to repair this unit and give it back to me. She said the service person would not take the unit but would take photos and send to Samsung where they would determine if it could be repaired. I told her I would not let that unit back into my home. She said if you refuse the service then you will be left with a broken microwave. This is where I have left this issue. We will see what happens when the service person comes out.

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally. Looking online and doing some research Ive now found that there is a class action for THE EXACT SAME THING in the US - the ice maker breaking causing the fan to make a loud noise and eventually stop working. Im in shock that Samsung find it acceptable to tell me to buy a new fridge after only 5 years and only give me a 25% discount... I will never buy another Samsung fridge again and I hope this warns others to do the same. So disappointed. Here is the link to some summary details of the class action: **.

I have had nothing but problems with the ice maker since I bought the refrigerator in 2014. Its less than three years old and have had it serviced four times and it still is not working. Samsung is not doing anything about it. In fact they made me pay 150.00 for labor to have it fixed and its still not working. No ice.

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

Samsung has eye-catching features on their refrigerators HOWEVER as the saying goes Just because it glitters does not mean its gold! In other words JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the Network Group technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a replacement unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a defective part to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!He recommended that I keep the top ice maker off and only use the freezer ice maker or this will probably happen again. The technician also recommended that if I did not want to pay the $300.00 for the ice maker replacement, $150.00 for the back panel defrost/replacement of the fan, $80.00 for labor, that I could just pay the $80.00 for his 10-minute visit and unplug the fridge for minimum 3-5 days to allow it to defrost myself. I have been without a fridge for a week now trying to make sure the ice has fully defrosted. My cooler with bags of ice is keeping my food colder than that SAMSUNG! Maybe I should have got a mini fridge and an ice chest! Anything would have been better than this SAMSUNG refrigerator! I will NEVER buy a SAMSUNG product again.

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code PC ER and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.We contacted @SamsungSupport via Twitter. They were polite but will do nothing to stand behind their product. Granted we just missed the warranty period but this is an established, well documented, and widespread problem, an obvious design/manufacturing defect (just read this board!). Rhetorically, who ever heard of a water dispenser turning itself on overnight and causing a flood? Is that not egregiously unacceptable for a one year and two month old, very expensive appliance?Our trusted, local appliance repair guy says it would cost $600 to fix, as the PC ER code represents a massive electronics failure. He doesnt even want to tackle the job at all because he thinks that even with replacement parts installed, its very likely to reoccur due to the low quality of Samsung components, and he doesnt want to be responsible. He researched and found that Samsung has huge problems with its water/ice makers.We purchased the fridge at Lowes, thinking we were getting a good price relative to competitors products, given the features and sleek (looking) design. You get what you pay for, folks. Dont fall for the pretty face. I will never, ever buy another Samsung appliance and I will continue to be vocal about my experience in hope that I can persuade others to avoid doing so also.

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an out of pocket service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it. I also stated that I was aware of the recall involving buttons on the panel sticking. They said I had to make another appt. I refused, spoke to another 2 managers & after 55 min on the phone was offered $130 voucher/check. I was told that was what they could offer w depreciation on the microwave for the last 2 yrs. AND that the microwave costs about $190, so it wasnt so bad. The microwave costs $240 plus. I am glad I do not have to deal w/ them & their incompetent repair outsourcing. I am also glad my children werent the ones using the microwave when the fire occurred. I WILL NEVER BUY SAMSUNG AGAIN. Just disgusted.

DO NOT waste your time and money. Samsung appliances are worst and their customer service is even worst than their service. The dishwasher came faulty from the company and we used for 1 time only and we reported that. They cant fix it so they decided to replace it. However they have unit to sell on website but not to replace (which doesnt make sense at all). So they offered me a refund what I paid and I dont want that as they are selling the same unit 200 more than what I paid and havent used that unit even. Also, they said the warranty start from the date of purchase and not when it got delivered.

I would not recommend this refrigerator. The water dispenser leaked from day 1. I am constantly wiping the dispenser, refrigerator, and the floor. The water has stained the refrigerator. I am always stepping in a puddle. Now it is making a very loud noise and I think it has something to do with the ice maker. The long drawer in the refrigerator keeps coming off track. It is difficult to get back on track. Very annoying. The refrigerator is nice looking but definitely not worth the hassle.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Purchased a brand new Samsung dishwasher in November 2010. Immediately we had some type of electrical problems. Every time we went to use the washer we had to reset the breaker to get it to turn on. The electrical panel was eventually replaced after waiting months for the part. The same thing continued so the entire dishwasher was replaced in June, 2011. In October, we experienced our first error code message related to drainage. Found to be debris blocking the drain hose. In December had the upper rack bracket break loose. Weeks later had the same drainage error code appeared again. Technician found the plastic bracket pieces in the pump clogging the drain. Bracket was replaced but eventually broke again and became lodged in pump, requiring another service call. About six months ago a new error code appeared approx halfway through the cycle. Technician advised that it pertained to a water level issue. It was one of three things - the panel, the sensor or the level gauge. To repair could be costly as it would be hit or miss. We contacted Samsung and advised them of the problem. At first we were dealing with a woman who appeared very nice (by email). We eventually spoke by phone to a gentleman who just stated that they would only work on the dishwasher if it was still under the one year warranty. Although the warranty was technically up I questioned the fact that two units malfunctioned so obviously it was a manufacturers problems and the warranty should be voided... Well it is now July 2013 and Samsung has still not said, We stand by our products so we will replace the dishwasher..... Hey Samsung...... stick to phones. Leave the appliances to the experts.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time. The ice maker when working dispensed the ice horribly. I had a tech here & he said they see this problem all the time and would never recommend a Samsung fridge because of the huge design flaw in the ice maker, there is no way to repair/fix the problem. He recommended LG or GE, We purchased an LG, and no problems, I have the Samsung in the garage as a 2nd fridge (no water to it). I have a friend I visited a month ago, she has the same problem! Now she is having frost in her bottom freezer, the tech told her to use a hair dryer. What a joke this refrigerator is, for the money it should work!!

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

My 3 year old Samsung range model #NE59J7630SS blew a fuse when it was a year old. The technician told me to pull the stove out more as it was getting too hot when I cleaned it. Now my stove started sparking in behind and then turned into flames and burned all the wiring in the back panel. The fire dept called an inspector as they said this should not happen to a stove. I would not buy a Samsung again.

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

Bought brand new range, fridge, dishwasher and microwave. After installing range we found that the broiler and stove igniters failed to turn off long after the flame was ignited. Waited 5min then shut the stove off becase the igniters would not shut off. Samsung refused to send anyone out to fix it or send out another to replace it. Be very careful buying anything from this company.

I guess I will see how serious Samsung is about customer service tomorrow. My about 2 year old dishwasher has some plastic supports for the upper rack that are breaking down. In looking over customer complaints about the same model I guess it’s a real common problem. Some of the customers are saying that the brackets need to be replaced 2 OR 3 TIMES A YEAR, REALLY. How could this be, cant SAMSUNG come up with a QUALITY part that will last? HOPING I HEAR FROM SAMSUNG TOMORROW. I DONT understand why this model number cannot be flagged and the part just shipped without another 15 to 20 min on the phone. Sure hope they dont try to charge me for their poor choice in material and design. And I hope the part they do have to replace it with is not the same as the one that is breaking down. VERY UNHAPPY.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

I have had the same issue as many others. I purchased 2013 Samsung French Door. Freezer works fine. Refrigerator has to be defrosted about every 6 weeks! Shame on Samsung. Im on the way out to find an LG.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.