We purchased the Samsung RF266AASH from Lowes four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowes will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. Im very disappointed!

February 24, 2016 - Purchased Samsung Microwave OTR Oven ME18H704SF. March 9, 2016 (Approx) Hung on wall and attached Microwave to newly install Kitchen Cabinet. March 15, 2016 - We were using the microwave for the 3rd time when it malfunctioned. The Internal electrical magnetron mechanism behind display overheated and cut a hole on the right side of the cooking box and started a fire. At the time this happened my wife was cooking a package of microwaveable veggies on the turntable. Cooking instructions were to microwave for 5 minutes on High. When there was about 1 minute left in the cycle my wife noticed a small fire on the inside of the unit. She opened the door and put out the fire. I opened the cabinet above the microwave and unplugged the unit from the wall.March 15, 2016 - Sent email to Samsung through their website with my info, Microwave info and the information above and below: We can no longer trust this unit in our home. Please send appropriate individual to pick up unit. Please send check for purchase price of unit in the amount of $263.74 to the following address. (Home). The Unit can also be picked up at the same address.March 18, 2016 4:50 PM. We received voicemail from Samsung-Canada notifying me that a serviceman will be out to fix Microwave on March 23, 2016. March 18, 2016 6:30 PM. I called Samsung-Canada and told them again that we do not want a service call. They should pick up unit and refund the purchase price to us. [Transferred to 2nd Customer Service individual, Carlton] I told him again that we do not want a service call. Samsung should pick up unit and refund the purchase price to us. He said he noted that in my report and someone will call me on the weekend or Monday 3/21/2016. March 20, 2016 12:00 PM. Received call from Samsung-Canada [Andre] from Executive Customer Relations Department I told him again that this unit is a Out-of-Box failure. We do not want it repaired. We will no longer have a microwave in our house. Pick up unit and refund purchased price. Andre said a serviceman needs to evaluate unit and determine that if it is repairable or defective. I told him, It started a fire, its defective. March 22, 2016 - Samsung sent a Technician from Local Appliance Service to evaluated. He said it was the magnetron and the unit should be junked. Unit was taken to shop for complete review & evaluation. April 4, 2016 - Called Local Appliance Service to request status on Microwave. Lady said she believed it was finished and that she would call me back. Received call back and set up delivery for Wednesday April 6, 2016. (Samsung decided to repair unit).April 4, 2016 - Received call from Samsung-Los Angeles 310-669-4261, she asked about a schedule change to Saturday. I told her that Local Appliance Service called me with a delivery date and I changed it from Tuesday to Wednesday. Then I told her we would not be using the Microwave Oven and I would search out other avenues for getting rid of this defective product. (She did not like what I was telling her and quickly ended the call.) April 6, 2016 - Local Appliance Service delivered Samsung Microwave with new Magnetron, Controller & Capacitor. Magnetron overheated and turned into an out-of-control Laser Gun packing 3,000-5,000 VDC with each Punch. CONCLUSION OF MY ESSAY: My wife and I never want this unit to be installed into any home. Reason being I know that the replacement parts were the same part numbers as the parts in the original unit and have an excellent chance of repeating history.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

I bought a new fridge five days ago, with a lower freezer, model RF4287HARS. It was plugged in by the delivery tech and set to specific settings. The same day, water began to build in the vegetable bin. We cleaned it and shortly afterwards, moisture was building up. Samsung is lame at acknowledging fault and the extended warranty is quick to remind me that the manufacturer warranty is in effect. I will drop this pretty, but lame product made by Samsung, in the store today.

I have a brand new Samsung dishwasher and it is disappointing to say the least. I had a Bosch 10 years ago that was better. Even though I select Hi Temp Wash the water is lukewarm. It is noisy but nothing gets done in cold water. Very very disappointed. Will never buy another Samsung. My washer does the same thing! Use some hot water! I put pails of hot water into my machine.

We purchased about 5 years ago. 2 years in, had ice in freezer. From there situation got worse, water on floor ice, in fridge. Chalked it up to a lemon until I read all these reviews. Then I got mad. Called Samsung only to be told out of warranty. Nothing we can do... Try standing behind the crap you make. NEVER AGAIN.

I bought this for my 2yr old Rottweiler, Tika. She loves watching Animal Planet, but I don't feel comfortable sharing the one located in our grand cinema room anymore since she growled at me aggressively when I tried to change the channel last time. They say compromise is the secret to any relationship ( including your pets), so the solution was actually really really simple: purchase the same TV again for her room. As a satisfied customer, I can now safely watch my football and my dog can continue to discover her true roots, and how humankind has bread her species over generations into a docile commodity you can put a leash on and assign a name to. Overall, it's a great TV. I was seriously considering a Christie projector at first, but the cost of ownership was a little too high for me (e.g. bulbs and maintenance).

RF266ABPN - Wrote a complaint on here in August 2013 about our Samsung 2-door fridge which kept pooling water and the back inside kept freezing with frost. We spent so much time always removing items, defrosting, scooping out water, etc. etc. UPDATE!! Finally hubby was able to fix problem himself. We have had no problems for 2+ years. He turned off energy saver mode and put paper clips in the drain tubes located at the bottom back of fridge to keep them open. They are used as spacers so probably any similar item would work. We are still not sure if the energy saver turnoff or paper clips did the trick but... after countless repairman and useless Samsung, just wanted to report what worked for us! No problems for 2+ years! I weirdly got a reminder about this review so came here and saw still horrific reviews... Hope this helps at least one person!Updated on 08/11/2018: We officially gave up on this refrigerator and brand in 2016. Our original problem (freezing/icing over) came back in full force, freezing, motoring, water pooling, even after my husband was able to temporarily fix it. Bottomline: We took it to the dump, This model is severely flawed.

The crisper drawers in a $2000.00 Samsung refrigerator are two pieces assembled at factory. There is an overlap of plastic in which food and water gets trap and there is no way to remove the front of the drawer to clean out rotting food and sitting liquids. Customer support confirms this when I called. There is no way to seperate them, there is no way to clean it. No solution. Rotting food and stale liquid must remain trapped. They do not offer any solution or different parts to resolute the problem.

New kitchen engineered professionally. Sent model and serial # to Kitchen contractor. Built the shell for fridge to Samsungs specs. Refrigerator door would not open to access crisper. SAMSUNG HAD NO RESPONSE! Contractor wants $1500 to reconfigure cabinet? Samsung says SORRY. Fridge wont make ice. Samsung said no repairman in the area. So one year warranty no good if Samsung doesnt have repairman in your area??? NEVER AGAIN!

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

My elderly parents bought this refrigerator and after thirteen months began having issues. They would send someone out but it would be 2 weeks. I told them of their health issues, my dad is a heart patient and diabetic and we really needed something pretty quick. I was also told from customer service you should always have a back up refrigerator. I asked, Who could afford two refrigerators, and where would you put two? The tone got worse and then I was just pretty much angered with his non-caring attitude. Not to mention that only very few technicians are certified to do a service call. I called Sears and they generously offered 3 days sooner. Very honest and tried to offer other options to try such as unplugging the unit for 2 days in case it had froze up, before spending money my parents did not have on their fixed income. We were never told to try anything from Samsung, to maybe save the expense to a sick, elderly couple. I was told that the minimum amount would be around $685.00 for the visit. Needless to say, we took his advice to unplug the unit for 2 days then restart. At least Sears tried to offer an alternative for us. Have lost food/beverages twice, still no refrigerator/ice maker, etc. Enough air flowing to not be eligible for warranty for a big part such as compressor, etc. Will probably be replaced ASAP b/c that is more than half the price it cost to begin with. After two weeks, they are living from a dorm size refrigerator and a Yeti cooler for ice. With their customer service, me along with my parents are done with Samsung. Sad to say on reviews on this particular type, they are messing up at about the 13-month mark. There is no excuse for a nice, new refrigerator to tear up with barely over a year of use. Never again! Very frustrated, not to mention the anguish my parents are going through. When you buy something that expensive, you expect it to last a while. I have had my Kenmore side-by-side for almost 20 years so we have learned a lesson. But the main lesson is all about the attitude you give the person on the other end of that phone. Try to be a little sympathetic to an elderly persons situation Samsung! Going to try to find another one after their check comes the first of the month. Another several days.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we havent even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isnt their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

We received delivery of our gas range on August 20, 2015, over a week ago. I have only cooked on it three times. Each time I was unable to clean the stainless steel front and stove top. Also, the knobs are very loose and just a small pressure can activate the gas, which I find unacceptable, especially around children. I wish to return this gas range and replace it with another which is not dangerous.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

I purchase this refrigerator in November 2013. By February I was on my first of many repair calls. Like everyone else the icemaker how many times. Then a new problem - the door seal was not working... Ice maker... then icemaker... icemaker... Hey a new problem- the door on the right started to pop, popped on closing. Started on Saturday January 26, 2019, now January 30, 2019 popping stopped. Now door will not close, having to put a chair in front to keep it close. I have contract. Was told this is not included in contract. Given another number to call. Very pleasant, no help. I want my purchase price back or a new refrigerator. Too much money to be unhappy. Do not buy, but if you dont mind the headache, beautiful in the kitchen.

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned. Home Depot were totally disconnected from this process. They told us they did not accept returns only repairs. We told them and Samsung should their technician who acknowledge this brand new fridge had significant issues and after the so-called executive center began by telling they would promptly resolve our issue. We told their executive center should their decision be to contradict their field technician and not replace and or return it we would seek legal counsel. They called later saying Samsung would return to Samsung. That process has taken 3 weeks since and the unit has been returned back and we await a refund. Think of the logistics involved in such a key appliance as a fridge and not just the food but having two in the house at the same time. We still do not have our refund. Friday night my wife decided make popcorn for the first time as we are only at this home on weekends in our now month old over the range microwave. With seconds she was screaming as it was on fire with flames shooting out of the side panel on the right hand side. It filled our new kitchen with disgusting white thick terrible smelling smoke. We called Home Depot and again the nightmare starts all over with chasing out tails. In various conversations with service people they tells us there are silent recalls. We are not sure about that but in any case why are they shipping products that can cause fires?Google how often this happens!I should have mentioned we have been asking to speak to a Samsung manager since this beginning with no feedback. Why should we keep the stove now??? Had we done our research this would not have happened. It is shame our home has been filled with Samsung products till this series of issues but never again!

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

We bought a Samsung SMH9187 in April 2011. It started to give intermittent (1/month) SE error and beeping around November 2011. We did not call for repair as the microwave still worked. The microwave completely stopped working in May 2012. We called Samsung to inquire about the error and learn whether there was any chance the warranty would cover it, since it began months before the warranty expired.They attempted to argue that the warranty was from date of manufacture (and thus ended in November 2011, thankful I had my receipt with date of purchase). We were informed that Samsung would pay for the replacement part but not the cost of installing it. Their authorized repair company would call us in 48 hours. We didnt hear anything from them for 5 days. We called Samsung and asked if we could have the part sent directly to us, no, this is against their policy. The authorized service company indicated a cost of $145 to replace the part. However, they cant do anything until Samsung Service includes more information in their service request to the authorized dealer.I contacted Samsung again and asked them to provide me with the part number that needs to be replaced. They gave me the phone number of their authorized parts dealer and told me that this dealer can provide me with the part number. The authorized parts dealer told me that they cant provide me with the part number over the phone. I need to go to their website (samsungparts.com) and look up my model # and use keyword control panel. Im told that the part I need costs $78.98 (she can tell me the price but not the part number?!)I still dont know the part number that Samsung was going to provide me for free, but the website has two parts called control panel for my model of microwave, one of which is $78.98. Luckily, the website does include the part numbers. I checked Sears Parts Direct and found the same part for $40.99. I ordered it, paid $11 shipping, and Im now hoping that the replacement process is relatively simple.I understand that things break, but, after my experience and seeing all the Samsung SE stories on the internet, Samsung products and service are terrible! Im beginning to think that Samsung is purposely making it difficult to learn about the meanings of the error codes and how to repair them, so that you use their service company or buy parts from their overpriced supplier.

DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I dont generate a lot of dishes.

This little used microwave stopped functioning. The display reads SE. I called Samsung and was told it was covered as a known issue; an appliance repair company was assigned to fix it. The repair company called, they had received an email from Samsung regarding my washing machine! I told them it was a microwave. They said call Samsung back and get the correct info sent to them. I called Samsung. In our conversation I was unable to give them the serial no. It is placed on the inside of the microwave where you clean and subsequently had been scrubbed off. Samsung said that voids the warranty. They will not cover the microwave. Incompetent to place a sticker on an inside wall. I emailed the sales receipt to no avail. I do not recommend buying Samsung microwaves. I will never buy Samsung again.

We bought a new set of Samsung for the house (wash/dryer, refrigerator, stove, microwave, dishwasher). No issues with them except for the dishwasher.The DMT800 is the most expensive Samsung dishwasher, and seems to have a lot of issues in my research. After only three days old, we got Error Code 5E (or SE): blocked line. Then we reset the breakers, unplugged it...made sure no vent line was pinched... Then it worked for three days, before we got Error Code PE.We called Pacific Sales (the retail store), and they will NOT return a dishwasher... NO return policy (after only a week since purchase). They scheduled a repairman in two weeks, and told us to call Samsung to try to get an earlier appointment.Spent a total of 2.5 hours going back and forth with Samsung and Pacific Sales, as you are required by Samsung to perform various steps to resolve the issue (like resetting circuit breaker, unplugging it for 20 minutes, running it empty, running it in sanitize mode...).We were told by the retailer, Pacific Sales, that Samsung repairs are behind schedule (maybe because of their bad dishwashers) and that the earliest appointment is in two weeks! They said to call Samsung directly to try to get them to come out earlier. After over three hours of calls...we are to wait another two days to see when the Earlier Possible appointment may be. The dishwasher went down five days ago, and now we may go two weeks (washing by hand like we did as kids... oh fun!).TIP: Not sure what the cost is for the Extended Warranty, but saw many websites with reviews that it may be worth getting, as you will have guaranteed issues over the first 1.5 years.TIP: Also, does installing yourself void the warranty? They charge $95 for installs... After the first repairman comes, we will only let the repair guys touch it to maintain the warranty.TIP: A common problem is with the racks breaking (top one specifically), so call Samsung immediately if it happens, as you may need to do it a few times before warranty is up.

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

Bought a dishwasher that broke down in 6 months. Obviously the product is under warranty and its been one months and they still have not been able to send someone to even come and take a look at it. I would like to know how I can sue Samsung for 1) providing me a crappy product 2) Not honoring their warranty and causing me a lot of heartache by ruining my holiday weekend and my time with my family which I now have to spend cleaning dishes! Worst company and products ever.

I have a conventional touch screen Samsung range oven. Food is done in no time. Food time is cut in half. Easy clean & sleek appeal. The only thing that I tend to complain about is the knobs. They stick out and if you happen to lean onto them you can easily cut the stop of range on.

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

My husband and I purchase a Samsung (NE59J630SG/AA) electric range on 3/19/2016. My complaint is the the front left burner had formed an air bubble. I called Samsung customer service and was told they will send someone out to look and take pictures and get back with me with their solution to my situation. I received a phone call telling me that our electric range is not covered under the 1 year warranty because it is a cosmetic problem even though we only had it less than three months. Needless to say if I had to do over again I WILL NOT be buying any major appliances from Samsung.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

My smaller LG wash machine broke due to heavy load during high speed. Its ball bearing part was a lower quality as a result. So I bought the slightly bigger Samsung wash machine and interesting the LG electric dryer does fit on top of Samsung using LG's frame. So far had no problem and impressive wash performance with that new wash machine. Still love it so much after one year of using.

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

This dishwasher dw80j7550ug is a real work of crap. I only saw the reviews too late to see how bad it is. It doesnt clean your dishes. It stinks all the time you open it. Even empty. It doesnt dry your dishes. Samsung says open the door to air dry the dishes. I have to rinse the dishes off extra good. I paid 700 dollars for a dishwasher that I practically have to wash the dishes before I put them in it. Air dry my dishes... I might as well wash them and put them on the counter. Samsung sends repairmen out that say everything is working according to their specs. Dont buy this or any Samsung product. They are the lowest rated dishwashers on the market. I wish they would recall them. Thanks.

I have had a Samsung refrigerator for 5 years. Repeated problems with ice maker freezing up and the cooling system leaking then freezing under the drawer. Have spent $600 in repairs and same problems come back. 2 yr warranty was not enough. Samsung has been unsupportive. Will NEVER buy another Samsung product because of no customer support. Spent over 2K and now 5 yrs later it is worthless.

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.Again, it was small to start, and we did not notice it for a while. As we were busy with kids and the holidays, we did not contact Samsung until 2013. The warranty was up, but Samsung agreed that the shelf should not have formed a crack and sent us a second replacement in early June 2013. We put in the replacement shelf, and this time, we did not even put anything on the shelf, and it cracked again... the third time, within a few days. Each time, the crack has started where the shelf touches the door at the ice maker. At this point, it is clear that the crack is being created by the ice maker. Samsung is sending a third replacement shelf but will not acknowledge that there is actually a problem with the fridge that is causing the shelf to crack. I am not certain if it is a unique defect with our fridge or more widespread. I started typing this as I approached one hour of time on hold for their customer service supervisor. I had asked to escalate things to the Executive Customer Relations team but was told that no one could take the call, or a message due to high demand. I finally abandoned my call after this long hold time.

After just two years, like many others on this site, our Samsung SMH9187ST over the oven microwave that we bought for over $300.00 started beeping with an SE code. Now nothing works. I have little faith that Samsung will stand behind their products given what I have read here. If it is a choice between repairing the unit at my own cost and buying a new unit, I will buy a new unit, but it wont be another Samsung.

I purchased the fridge on the 6th march 2012. All was ok for about 3 months, then the water dispenser valve stopped working. The door would not close properly, had to manually close it. It has been repaired twice and door still broken. Not good enough dont understand why they won’t replace it...

I have owned this pricey Samsung Induction Range NE58H9970WS for two years and am having oven issues that I would consider to be safety related. When using the lower section of my flex oven, the broiler in the top section comes on although not in use. It gets extremely hot and oven starts to smoke. On two occasions, the broiler remained on when oven features where all off. We had to turn off the circuit breaker to get it to stop. Samsung has indicated to me that there must be an internal hardware issue (no kidding!). I will be contacting the service technician in our area to have this rectified. Although I do love the induction cooktop, I would not purchase Samsung in future as it was expensive and they appear to have poor customer service.

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

Hoping you can give me suggestion to file a significant complaint to Samsung regarding my side by side refrigerator (RS554NRUASL). We bought this two years ago for our second home from which we only used during Christmas and summer or about a total of less than five months. Due to the pandemic, we again use it since August but the unit was already DEFECTIVE. We filed a complaint thru the Samsung website but they only accept queries for their digital units. There was even an option in their website to complain to the Samsung CEO, from which I did, but to no avail. We are also in touch with the local service rep of Samsung since the the first week of September, paid a big amount for parts and service but the unit is still DEFECTIVE! Please help.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

Our 7 year old Samsung French Door refrigerator stopped cooling for unknown reasons a few days ago. I called Lowes to get a recommendation for a Samsung repairman and they said that FA Display had the experts. The repairman said it would cost $80 to diagnose the problem and estimate the repair cost. Within 15 minutes he determined it was a Freon leak which could cost as much as $800 to fix. But no guarantee. He agreed that a new fridge was a wiser option.We bought a new Whirlpool and I sold our old fridge on Craigs list for $20 rather than paying Lowes $15 to recycle it. The buyer of my old refrigerator called me the evening of the sale to thank me and he felt obligated to inform me that his neighbor, a repairman for Sears, fixed the fridge simply by replacing a blown 20amp fuse. FA Display stuck with their assessment and would not take up the offer to visit the buyers home to confirm the fridge was repaired and working. I am simply asking for a return of the money I spent for the expert Samsung repairmans 15 minute diagnosis that he gave in error or as a bad guess. Repeated calls have fallen on deaf ears which is typical of other complaints Ive read. No more Samsung appliances for us and we will share our story with friends considering Samsung appliances.

I have been trying to receive my refund for my dishwasher for over 2months now (soon to be 3months). Im really fed up with all the back and forth emails and phone calls and wasted time! Im so disappointed in the terrible customer service we have received!!!! When I agreed on a price of 882.00, I then patiently waited for my refund check to arrive in the mail.. After waiting and waiting.. I then called to check the status of my refund to be told someone made a mistake and the refund amount would be a lot lower (in the 600s). I cant remember the amount that was offered. I willing agreed to take the lose and wait again for another refund check that would never arrive! Then my husband got fed up with the run around/playing games. Called to check the status of the refund after several days of no response to be told that our offer had been lowered even more and was waiting approval! I dont know how many times a refund needs approval and crossed checked before an actual refund is made, but.... Im beginning to think I will not receive my refund and that I was lied to once again!After being such a loyal customer who buys nothing but Samsung products...I find this to be slap in the face and will never, ever by another Samsung product again in my life. I just want what was promised to me!!! Please let me know when the money will be deposited to my account! And.. After waiting a long, I would like the full amount of the 882.00 that was offered to me! One dissatisfied customer!

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I cant find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500. After installed I see that my wall oven, microwave portion doesnt work. Under warranty and I call. I can not get service on it because its built in. Im told I personally must uninstall the wall oven and then someone will come out to fix the microwave portion. If I hire someone to uninstall this unit then I have Samsung worked on it, then I have it installed by the other company, I could have my wall oven sitting in the middle of my kitchen for days. They have no one to install unless they do it at delivery. I spent $3000 on this oven microwave combo and the microwave is useless. The dishwasher doesnt dry the dishes either. Think twice before buying Samsung. DO NOT BUY!!!

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

We purchased a gas range and woke up to my daughter puking and the home smelling like gas!!! Called the gas company and they red flagged my rage. It was defective at oven. Samsung said Oh we are going above and beyond to get this taken care of and need to do a full inspection! After everybody calling me hours all day about getting it taken care of O A we have no service agents in your area. You are now without anything till a week and a half away! Gas company said we are very lucky!

I purchased a Black Samsung bottom freezer RB215ACBP and last year noticed the loud noise and the water in the veggie drawers as well. I also noticed the freezing under the drawers if it’s not frozen, it’s a ton of water. I called last year and customer service SUCKS!!! They were no help and told me to have someone come out and told me the motor was still under warranty. BUT if it’s not the motor, I would have to pay for the service call. Are you kidding me!? I was very displeased and to see all the complaints, I am very dissatisfied. And you would think Samsung would do something about this knowing there are so many complaints. I am not happy at all about this and if there is a class action suit, I am willing to get on the bandwagon because this is a 3-year-old fridge, and now this year (summer) seems to do it the most. And the noise is back, very loud like the motor is going bad, and the leaking water is back as well. And I should NOT have to defrost my 3-year fridge. Umm, don’t think so. I paid good money for this appliance and it’s doing these things. Umm, not good... Thank goodness for sites like these. Thank you.

We purchased a refrigerator on July 29 2017 MODEL RF26HFENDSR/AA and started having noise problems shortly thereafter. This purchase was for a property we were retiring to and we were not there all the time for the first 7 months. Once we moved in there we noticed loud banging noises coming from the fridge at random times. These noises were so loud they woke us in the night.I initially called Samsung about this in early June of 2018. They sent a technician out but the sound did not happen while he was here. As we were in a remote area it took over 4 weeks to get him to come out. After this I was constantly on the phone trying to find out what they would do next and they finally asked me to send them an audio file of the sound. Which I did. They in turn sent it to Samsung and Samsung tells me this was normal. I called them several times after that and then in Oct they refused to even talk to me as they said it was now not in warranty. At that time I pointed out that the problem was there before the warranty was out and they said it didnt matter it was not their problem now. At that point I called Lowes where I purchased the fridge as I had a 4 year extended warranty with them. They sent the same company out again and the Technician was here all of 10 minutes, changed a setting on the fridge and left. This did not solve the problem. After numerous calls to both Lowes and the repair company of Lake City furnishings in Williams lake they finally came back with an email from Samsung saying that the noise was something that happens to only a few fridges and will disappear after 1 or possibly more than 2 years. This is not an acceptable resolution to me and I feel I have wasted countless hours on the phone with Samsung, Lake City and Lowes to no proper resolution.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate its out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back. A few days later Samsung said they never said they were going to reimburse parts cost and that they were would never offer a buy back. Repair guy came out and repaired the stove. 2 hours later it burned out again. Samsung and the repair company have a 30 day labor and 60 day parts warranty. Samsung has now voided all warranty to everything. All my major appliances are Samsung. I will be selling them all with a different company and will not ever own a Samsung device again. In the whole process of dealing with Samsung, they would say and/or offer one thing and the next day take it back or say it never happened. And with the actual repair company Samsung stated that the technician said it was because it was repaired by my hand that I caused the issue, when in fact they did not say that.

The ice maker has been replaced TWICE in 3 years. Once under warranty, the other cost me another $600. The exterior is large for the relatively small refrigerated volume. The french doors are nice, but the central drawer is shallow and fragile.

We replace our outdated refrigerator with a Samsung french door type unit. Almost immediately we noticed a strong, very strong odor when opening the door for use. Over time the odor was stronger. I had a technician out and we pulled the unit apart, every part was cleaned and sanitized. Even before we returned the food to the unit it began to smell again!!

Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice. We are in the middle of yet another repair, and have been waiting over two months for the part. I called today, again, and am being told that the part is not available. Really? So now what do we do? Samsung makes a poorly executed product, then doesnt have the parts to fix it? I will never buy another Samsung product again, and would not recommend Samsung to anyone. They dont even deserve the one star.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

I bought a French door refrigerator in October 2009 and have nothing but problems with it. Had ice unit replaced twice and it was never fixed. Told by service technician that Samsung paid that there was a design flaw in Samsung refrigerators and it will never work right. Tried to get unit replaced and Samsung would not respond and delayed fixing until out of warranty. It has never worked correctly. Now I have water/ice under deli drawer and told this is another known problem and a fix has been finally figured out. Out of warranty, so this would be my expense. From what I have read on the internet, I can spend hundreds on repair service and problem will never be fixed. Most people who post suggest dumping the unit and replace it with anything but Samsung. Hate to do this as unit was expensive, but have no other choice. Does anyone know if there is class action lawsuit on these refrigerators?

We bought this refrigerator at Lowes Dec 2012. Sale price was $1400.00 plus tax. Our problems started about 2 years after we bought the unit. Every 2-3 months this refrigerator will start making a terrible loud noise that will stop when you open the door. After read other reviews we realized that we have to take out all of food and defrost this freezer overnight due to a build up of ice on the fan in the refrigerator side. Not only is it annoying to have to do this plus losing so much food due to this problem. I will never buy another Samsung Appliance! Im sure Im not the only consumer out there that feels this way!

To begin with, it is a great microwave for the great price offered. It is small and does not take a lot of space on your counter as a lot of them are big which limits rooms for other things you might want to do with your counter space. It has a turn knob which is easy to function and does its thing until the time is up for it to stop. I got back issues and it is just right for someone like me and easy to do in one shot. I like the product I got and I hope to have helped out in this review for the rest of you.

We bought this refrigerator new on 07/24/2011, and on 03/27/2012 while we were at home we heard water running all of a sudden. We went into the kitchen and water was flowing out of the ice maker. We quickly shut off the water to the house and then moved the unit out and turned off the water at the wall. Because we were there and heard this, we prevented $60k to $70k in water damages. Most of our downstairs flooring is wood. The refrigerator was fixed under warranty by a Samsung contracted service organization. Then again on 08/30/2013, the unit failed again. This time I woke up at 5am and heard the faint noise of water running. I immediately went down stairs and stepped into a LAKE. The entire downstairs of our home was flooded and all the flooring, walls up to 16 and cabinets that were built in were ruined. The bill for all this will definitely be well over $50k. NO one should ever buy a Samsung refrigerator with an ice maker. The new unit failed in 8 months and the Samsung repair only lasted 17 months. This is most definitely a product liability case.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like weve been taken advantage of with this warranty service.

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

My french door refrigerator from Samsung has to be the worst product we have ever purchased. We have to defrost this thing every other month. The repair company I had come out said he really couldnt do anything. I paid too much money for this refrigerator to throw it out but I really hate this refrigerator. We have purchased other Samsung products but I think they need to get out of the appliance business and stick to electronic.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

We bought our house and we thought we spend a good amount of money extra buying samsung appliances. We spend $3000 for a refrigerator, stove, everything in the kitchen, but just little over a year the fridge broke two parts, replace, and $400 later was working fine till 1 year and 2 months later again another part broke, another $350. And now just over a year later the part that was replace the first time went bad, $450 more. Im just sick of it. I never saw a worst appliance than this one. I call samsung the first time to ask few questions and they were very rude to me because my warranty was one month over. Now Im extremely mad about all the money we spend on this piece of plastic and that is why Im writing this review. If you need a good refrigerator dont buy samsung. Im not the first to say this. Please there is a cheaper and better appliances. Dont waste your money, energy and time on this brand!!!!

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

We have had this refrigerator for almost 4 years and after 2 nothing but problems with the ice maker. Have had a local repair person out twice. They said that this a problems with this brand. Wish I had realized that before I bought it.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.