Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however its not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

I have Samsung side-by-side refrigerator model RS267LASH/XAA bought in March 4th, 2006. A few days ago, its fridge side stopped cooling and all the food inside went bad. Now the fan on the fridge side is noisy. The noise stops as soon as I open the fridge side door. There is no cooling on the fridge side. When I investigated this issue, it seems like this is a very common issue with Samsung refrigerators. This is a just a six years old refrigerator and I always clean it every month. Never in my life had I any problems with the refrigerators I used. I have found out that Samsung people know about this problem, but they wont fix it. I have to pay for it as the warranty is over.

We bought Samsung fridge and stove and less than 3 years later we start having problem with them. Fridge was not making ice and not cooling stove. Oven not heating stove. Been repaired 2 times under extended warranty and month later same problem again. Never another Samsung appliance in my home.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

We purchased a 3 door, 26 CU.Ft. French door Samsung refrigerator with an indoor water dispenser in November of 2012. Approximately a year and a half after the purchase, our refrigerator started making strange noises and there was water spilling out. We contacted Samsung and later had a technician from Best Buy come out and diagnose the refrigerator. Luckily he was able to repair it - he explained that the refrigerator had to be defrosted as the coils had frozen over. Since then, every five to six months we have had to defrost our refrigerator to keep it working. Ice builds up and the cooling element fails. We now keep a close eye on the fridge. The first time it froze over we lost food. Since then we have moved quick to defrost it before it appears to be running warm. But we do worry about the regular cooling in light of this problem. At bottom, this is not what we expected from our purchase. We bought a brand new refrigerator and have not received the quality we expected.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

I have the same model as listed here. Ice maker started acting up about 16 months after purchase. Started with freeze up and no ice production. Best Buys Geek Squad repaired it and it worked OK for about four weeks and then it turned into a slush maker. Currently Geek Squad is in route with all new parts to rebuild it again. I really feel like its going to be a lemon of a refrigerator. Apparently all the new Samsung models the ice maker is now down in the freezer compartment. Anybody know how many repairs it takes before theres just a full one recall?

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

I purchased a Samsung dishwasher and 2 weeks out of warranty it failed and will not drain. I was told that they are sorry, but because it was purchased 1 year and 2 weeks before the failure, I will have to pay for all repairs. They said that they referred it to a company to have it repaired, but after a week had gone by and making multiple calls, I discovered they provided the repair company with the wrong phone number and email address for me. When I mentioned that I saw online that many people are having the same problem and that the dishwasher is built faulty, they told me that they appreciated my researching the issue, but it is out of warranty and basically, too bad.

I had purchased Samsung StormWash in Best Buy in 2018/06 for my remodeled place. The first use of dishwasher was in 2018/09. About a week ago, the dishwasher does not operating and would shut off within seconds after power on. Instead of having technician from Samsung, the technician was so-called Samsung authorized technician. Technician came with diagnosis fee and told me it does not worth to have the dishwasher repaired since it is circuit board failed. I was silly enough not buying extended warranty for such a junk. Who would think the dishwasher would be failed in two years of use. I really wish there were some way to get part of money back. The product sucks and literally, there is no customer support after 1 year warranty.

I brought a Samsung side-by-side refrigerator from Lowes in NY and my evaporator fan start making a noise, then stopped working. It took 2 weeks before a Dial Appliance technician came to repair it. It is still not cooling properly and I cannot hear the fan working. When I called them, they say this is normal. Do they think that I am stupid? How could the unit not work the way it was when I bought it and they say it is normal. Calls to both Dial Appliance (718-368-1512) and Lowes (516-837-4057) say they will call me back but never do. What is Samsung doing about this? If they cannot make it work like before, they should replace it asap.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

Tried to self clean my oven and smoke came billowing out of it. My whole house filled up with smoke and it wasnt from Grease inside the oven. It was from the back panel. I had to turn off my oven unplug it and Im waiting on a call from Samsung but Im scared to death Im gonna go on fire now because its the wires in the back. I open the oven door and there was no smoke in there. It was all from the back. Everyone that walks in my house said it smells like I had fire. Horrible.

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

The refrigerator has frozen and had to be defrosted now. I have a smell like something is dead inside. Samsung are no help and after reading the other reviews online it seems as if there is a definite design problem which Samsung are unable to fix. My advice do not buy any of their fridges. I bought mine from the Home Depot - I dont know why they are selling them.

OK so we have a really nice over the range Samsung microwave that decides that its going to turn on by itself. The microwave got so hot that the glass plate inside broke when my husband opened the microwave door. The glass almost hit him in the face when it broke. He immediately unplugged it. However Samsung believes that because the warranty is up they are not responsible to replace or repair the damage. We will see about that!!!

Bought a Samsung slide in stainless oven/range. After 2 months the glass top cracked. Had to argue with them to the point I contacted a VP and they replaced it. After that, about 6 months one of the 2 large burners would come on and stay on high regardless of the position of the controller. After two almost fires the burner quit and now doesn’t work. One of the small burners comes on low and stays there. Samsung wants nothing to do with me or the stove. I will never buy another Samsung appliance again.

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

We purchased a Samsung French door refrigerator in 2012 for a kitchen renovation at a cost of approximately $2200.00. My husband found a puddle of water one morning and after resetting the computer several times, the freezer was starting to melt items and the fridge section was 65 degrees. Everything was thrown away and a repairman was called. Two local repairman refused to work on a Samsung product. I had to call a Samsung certified repairman. While cleaning out the freezer I found this little light looking item with wires coming out of each side, it was no bigger than my little finger. When the certified technician got there, I immediately showed him the part that I found in the freezer drawer. He said, I cant fix this refrigerator. The part that fell off was from the top of the freezer ceiling inside the pull out drawer and it was dislodged from the wiring harness that was UP inside the fridge and there was no way to fix it. I asked how much I owed him and he said $75.00. I paid it but 75.00 for less than a 5 minute visit was terrible. Anyway, he left his card and I told him I didnt need it, because I would NEVER have another Samsung appliance. This is a design flaw with Samsung that they could easily fix and unfortunately its on all Samsung refrigerators. We asked our local repairman what he would recommend and he said GE, LG or Whirlpool. We looked at Lowes and all Samsung products had the little item on the top of the freezer ceiling so that if something bumps it, the fridge cannot be fixed. Our Whirlpool has the same item on the back wall of the freezer so that NOTHING can bump it. Losing a 2200.00 6 year old fridge is terrible... customer service was terrible and knowing the problem with the fridge and not fixing it tells me that Samsung is only interested in making money on the sales and ensuring that their refrigerators dont last. Poor design... poor appliances. Samsung stick to phones please.

I bought my a Samsung RS-261MDWP model # refrigerator about 3 years ago from Best Buy. It has been a nightmare. Within the first 6 months I had 5-7 service calls. Thank God I purchased the extended warranty. The ice maker went out, the display board stopped working, they had to replace the motherboard, and a couple other things. Finally, after about 3 months of nonsense and not getting all the repairs done in a timely fashion, I was so fed up that I just walked in to Best Buy and demanded they give me another refrigerator. Of course I got the story that it has nothing to do with them and I would have to call Samsung or their Geek Squad department at their toll free number. I demanded to speak with the store manager or someone in corporate. I told them I have had several different men in my house for the past 5-6 months because the 3rd party company they are using for repairs doesnt know what they are doing and keep sending different people which all say its something else every time. I finally got a higher up manager that agreed that this was ridiculous and gave me whole new refrigerator. It wasnt even 6 months before we had to have a service call on that one. I have even ignored some of the other problems just because I dont want to have to keep calling them because they put you through so much. Today I had no choice because it has begun to make so much noise, it gets louder than the television. I will never buy a Samsung again. It also has started to freeze up, meaning it locks us out from getting water or ice so we have to unplug it for about 1 min so it will reboot. I say its possessed.

This dishwasher is only average. It could be doing a better job like some of the other models. Whirlpool makes a great dishwasher and I have had good results.

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

Food and liquids have seeped under the seals of the glass shelves. How can I get it out? Soaking does not budge it.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

After 13 months the microwave started to act up. Fan, light, microwave goes on on its own or is not starting. Re-plug and it may work for 1 or 2 times. We had a appliance repairman here. He refused to fix it because this microwave will break down soon again. DO NOT BUY.

Had a Samsung ME18H704SFS microwave when we purchased our home. After just over a year the microwave failed because of noise. Purchased the same model in order to match the rest of our Samsung appliances. After 14 months the vent fan stopped working. It is unacceptable to have a product fail after so short a time. This is a totally bad product which should not be sold. Chris51.

My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

The top wire shelf is held in place by the slides built in to the plastic side walls. The service tech came with a new shelf which also fell out. He stated that the wall between freezer and refrigerator was concave behind the plastic, pulling the shelf support over, and there was nothing he could do. Samsung Executive Customer Relations held fast to the one year warranty. My claim: this is a manufacturing defect going back to day one (the fridge is a lemon) and Samsung should remedy regardless of the timeline.The rep added that she would initiate a service ticket in spite of that fact that it was concluded this problem was not repairable. If I had this refrigerator for ten years and had this problem Id take my lumps. Customer relations tells me there is no higher appeal. This is not standing behind the product. Consequences: cannot use 1/3 of the freezer space. I have another higher-end Samsung refrigerator and it is great. This is sad for a company of this size and reputation.

The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first weve had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor. Similar problems with the ice dispenser. Although it is always on CUBE setting, shards of ice always spill forth in all directions, ultimately ending up on the floor.We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesnt have a customer complaint database accessible to all customer service reps is shocking to me.)Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

We purchased a Samsung microwave (SMH8165ST) and installed it over the stove. It worked fine for several years but now it comes on and stays on. Weve come into the kitchen to discover it running and after we turn it off, it is extremely hot. The high heat concerns us so we now unplug it whenever we are not actively using it. We will be buying a new microwave but it wont be a Samsung.

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didnt leak. To be fair I havent contacted Samsung as I have read many other comments and just feel its a waste of time.

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel wont light up.

I give Samsung a one star simply because there isnt a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home. The Samsung refrigerator worked great all of maybe 6 months and the icemaker stopped working. I replaced it and the replacement worked maybe two months and it quit. I replaced that one and the third one worked less than a year and it then quit so I purchased a countertop icemaker and gave up on having one in the refrigerator. Then shortly after the third icemaker stopped it started pooling water under the deli tray that would run out and puddle on the floor. Shortly after that it started making a noise which was the fan hitting build up ice accumulating near the fan. I had to take the refrigerator apart and clear the ice. A short while later it froze up again and this time it burn up the fan motor because the ice also froze the fan. I ordered the parts, put it back together and less than two months later the freezer stopped working. All of these issues were not covered by warranty. When the freezer stopped I fixed it by replacing it with a new refrigerator/freezer.The Samsung glass top stove, I have had to replace the glass top cause the original one busted. It busted after cooking a meal and the repairman advised me the top had an air bubble and as it was cooling off the bubble caused the glass to bust. The dishwasher I have had to pull out three times and replace parts in it. IF YOU WANT QUALITY STAY AWAY FROM SAMSUNG TRASH.

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

Over the last couple of weeks, I noticed tiny amounts of water at the bottom corner edge of my refrigerator (RF28HFEDTSR), right underneath the pull out drawer for the freezer. Thought it was just an ice cube that had found its way under the refrigerator and melted. This morning, I noticed the edges of my hardwood floors buckling up. Discovered water leaking from the top of the refrigerator that must have been seeping into the floor. Turned off ice maker and turned off water to refrigerator. Water still leaking from the top. Ive had to replace the towel twice within a two hour period. From what Ive read online, this is a very common problem with no real fix. Samsung, step up and do the right thing. Your product is defective. This refrigerator is less than 2 years old!

Terrible customer service and terrible, unreliable products! Samsung sells refrigerators with KNOWN design flaws/defects and refuses to acknowledge or address them! They have issues with the ice makers freezing up and the rear chilling units icing over, causing improper thermostat function and erratic temp readings. They also have faulty compressors that pose a significant fire hazard if they malfunction.

Its taken over 10 weeks to get my fridge repaired. I have called Samsung every day and spent hours on the phone. You will get a new person who acts like they are helping you. End result still not fixed.

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

If I could give zero stars, I would. Avoid this company and their dishwashers at all costs. The way they treat their customers is criminal. Here is my experience: On June 20, 2015 we purchased a dishwasher model DW80F600UTS/AA at Best Buy. On November 10, 2015 the dishwasher stopped working and we contacted Samsung and they advised a service technician had to be dispatched to repair. On November 20, 2015 a technician came out to our residence and informed us that the board had to be replaced. On February 25, 2016 the dishwasher stopped working again. We contacted Samsung and they were not able to find a service technician to replace the board. Samsung arranged to have the dishwasher exchanged for a new dishwasher at Best Buy. We received the new dishwasher (same model) on March 11, 2016.On February 1, 2017 the new dishwasher stopped working giving the same error as the first model. We generated a warranty service request. In this work ticket I requested that since we are repeatedly getting the same error with two separate dishwashers that we be refunded full purchase price of original dishwasher due to the problems with this dishwasher model. To keep replacing the boards or dishwasher every 3-11 months and the time it takes to get any resolution to our service issue is inconvenient. When the customer service representative called on February 2, 2017 I reiterated our position and requested to speak with a supervisor. On February 13, 2017 a supervisor called and assured us they could have the dishwasher repaired on February 17, 2017.On February 16, 2017 a call was received from an appliance repair company. I discussed the issue with the dishwasher and they said they would speak to a Samsung representative. I never back from this company. On February 27, 2017 I wrote a letter to the BBB regarding my customer service issue. The next day I was contacted by Samsung who promised I would have service on my dishwasher immediately. On March 9, 2017 Samsung contacted me regarding my satisfaction on the repair to my dishwasher. I informed them that it didnt happen as whoever they contacted to perform the repair never contacted me. I advised this person that I wanted to speak to a supervisor immediately.I havent been contacted yet, and based on my experience with this company, I doubt I ever will. Do yourself a favor and buy another brand. Just look at the length of time it takes them to respond to my service requests. Its been over a month now and still have a broken dishwasher. What company thinks that is acceptable? Samsung does.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

Had it only 2 years and its already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasnt draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.

I am use to buying Samsung brand for about 5 year. My friends and family had good experience with the brand Samsung. I recently purchased a house and need appliances. I bought a refrigerator a washer and a gas range. The first two days that I had the washer it wouldnt spin so the store that I bought the washer replace it. Then the fridge had issues so my home warranty cover the issue. My stove range panel doesnt work and it was still under warranty with Samsung. They brought two technicians out to my house and I missed 2 days of work to try to get this resolved. The company Samsung then said that they wont replace. I escalated the issue to a supervisor and the supervisor said, Sorry. They cant do anything. I dont recommend anybody to purchase their products. Its quick to have problems. Will never purchase any of their products ever again and will recommend my friends and family to purchase nothing from Samsung.

I purchased the Samsung dishwasher model #dw80f600its in March 2014 with a one year warranty from Samsung and a 2 year extended warranty from hhgregg. Within the first year Samsung had to come out twice, both times there was a water code error. After that, I had to contact hhgregg for another water code error. They have come out twice for the same problem. Each time the service tech had replaced a sensor on the unit along with a tank on the side of the unit. Now, I still have 3 months left on the 2 year extended warranty. Surprise, I have the same error again. This time hhgregg says that they are no longer responsible for this dishwasher, the cost of repairs had exceeded the retail cost of the unit. I will NEVER purchase another Samsung dishwasher and it certainly will NOT be from hhgregg. What is point of an extended warranty if they wont honor it?

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsungs website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

Bought this dishwasher from Costco, 7 months ago and already its making grinding/whining noises. We bought it for our small office and run the dishwasher once a week/maybe twice. Samsung has said because its in an office they wont warranty it. This dishwasher gets way less work than my dishwasher at home (run almost every day). Do not buy Samsung!

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since its under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didnt work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowes. This is fraud and those cheated should be given a full refund!

Ours was JUST out of warranty. It never cleaned the dishes with the recommended soap and our plumber also knew exactly what was wrong with it as soon as he heard the symptoms. He also told us it would keep happening. LOWES would do nothing for us nor would Samsung. Im 60 and have used MANY different washers in my home and others. I must say this one is THE rotten egg. It is broken once again and Im sure it will do no good to call either LOWES or SAMSUNG. GRADE F.

Lots of known issues with Samsung refrigerators. Do some research, there are lawsuits out for things that they refuse to acknowledge as a problem. Their suggestion for me is to fix all of the issues (that all repairmen and numerous Samsung forms say will return) first and then spend an extra $600 a year to warranty the machine.

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I cant use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

I will never buy a SAMSUNG appliance ever again. I purchased a refrigerator. So I wound up with a lemon. I have spoken to at least 6 or 7 different people the ones that have not resolved any of my issues with the fridge...I even asked to speak to a supervisor and they told me that there was no one available. My freezer was making a horrible sound and the refrigerator part is not cooling properly. I keep getting a run around and no one can give me a straight answer. It is horrible. I paid over a $1,000 for this not even a year ago. They are liars and rude and their customer service people dont know what the hell theyre doing. I hate them very BAD BAD BAD!!! EXPERIENCE IVE HAD TO SEEK ANOTHER COMPANY LIKE SEARS TO COME TRY TO FIX THIS JUNK refrigerator. Lets see if they could fix it!!!

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

My stove top had a crack on the top, due to the heating element getting too hot. After dealing with Samsung for 4 weeks on the phone (could not hear us -- they keep hanging up and they keep saying the wrong email address, and no one spoke English) they claim that our 1 1/2 old stove is not covered for labor only parts. This is clearly a manufacturer defect and no one will help us. I have all Samsung in our home, everything from phones to the washer and dryer. I will never, ever buy Samsung again. This company is a mess and the customer service is so BAD. They are rude and scripted.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a weeks time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.