I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

Bought Samsung 28.5 cu. ft. French Door Fridge (spent $2500) in Aug, 2010 from Sears. After 4 1/2 years, it broke (no longer cool in fridge and cold in freezer). Asked Sears repairman to come (inspection costs $85) and said the compressor has to be replaced. Control board may also need to be replaced which costs another few hundreds. Samsung only covers the compressor parts but not labor. Estimated costs for labor is close to $500. It is totally rip-off and the worst experience for buying appliances. Never buy Samsung again for their unreliable products. I have a 26 years Admiral fridge in the garage which still works fine (except bit dripping water under and bit rust on some outside metal hinge).

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

Purchased fridge 2011 (Model RF217ACPN, Serial #Y4AU4ADBB00305F). Made three service calls. 1st - right after purchase, Freezer wouldnt freeze. 2nd, last year, the veg and fruit bins accumulated water. Sunday woke to a warm fridge and freezer, everything melted. Service tomorrow.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

Over the last couple of weeks, I noticed tiny amounts of water at the bottom corner edge of my refrigerator (RF28HFEDTSR), right underneath the pull out drawer for the freezer. Thought it was just an ice cube that had found its way under the refrigerator and melted. This morning, I noticed the edges of my hardwood floors buckling up. Discovered water leaking from the top of the refrigerator that must have been seeping into the floor. Turned off ice maker and turned off water to refrigerator. Water still leaking from the top. Ive had to replace the towel twice within a two hour period. From what Ive read online, this is a very common problem with no real fix. Samsung, step up and do the right thing. Your product is defective. This refrigerator is less than 2 years old!

In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

Please do not buy a Samsung dishwasher! After 13 years of a plain ordinary Sears dishwasher, we felt it was time to upgrade and purchase a newer, more efficient dishwasher. Hence, the purchase of the Samsung DMT800RHS dishwasher. Within the first year the pump went - let me tell you that it took over three weeks for Samsung to solve this problem. First excuse: they had no record of the repairman ordering the part. Second excuse: the repairman is sick. Third excuse: they overbooked the repairman. All in all, it was over a month to finish repairs. At this point, I start to think, “Is this going to be a pattern?” Our old Sears dishwasher was still working when we carried it out of the house!Okay, fast forward to two weeks - and guess what? The dishwasher was not working again. I called service and spent over one hour on the phone just to give info and we may be able to get service in a week. They have terrible, terrible service. They are a bunch of idiots, not to mention that you have to take time off of work to be here for repairs. I paid almost $900.00 for a piece of crap! The store where we purchased it, hhgregg, are totally of no use either! My warranty will run out soon and from the look of the other comments on this page, it looks like we may be in trouble! I should have done research before purchasing this dishwasher. If you are purchasing and reading these reviews, I strongly urge you not to purchase Samsung. I am so sorry that I did and I certainly will not in the future!

I will never buy a Samsung refrigerator (RS25H5111). Bought new at Lowes and it has been nothing but a problem from day 1 in the short 3 months I have had it. Fan in rear freezes up and is noisy, they replaced, lasted 2 weeks now same problem. Ice maker works randomly, will make ice for a week or 2 then just stop, water accumulates in the drawers. Dont waste your money. Dont buy Samsung!

Expensive and works like crap. Had technician out a couple of times, my dishes come out awful.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

Bought a Samsung range oven and the display has gone. Its only been 13 months. I phoned them and they said they cant do anything because it is out of warranty for 1 month. Never buy this lousy piece of junk, I dont know how to use my stove without a display. Its beyond crazy. I will never, never buy anything from them again and will tell all the people I can what a piece of crap this is.

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

Called Samsung technician to repair leaking refrigerator. Every time it went into defrost mode it would leak water, a little when I first purchased it, then much worse. Refrigerator is nearly two yrs old, so is out of warranty. I am a retired Engineer, so did some reading and found the problem to be a smaller than required heat sink (Samsung calls it a drain clip). This heat sink is suppose to keep the defrost drain from frosting up. Took technician 30 minutes to replace this part with the correct size. Per tech, he gets a lot of this work. Here is my problem, should a company like Samsung be charging the consumer for their design flaw? The cost was $173, part cost was $10 dollars.Called Samsung ECR (Executive Customer Rep), explained that this was not a repair or a fix, but a correction to a design flaw. I thought Samsung would want to stand behind their product, but all she would say was that it was out of warranty. The model # RF263BEAESP/AA. There must be thousands of these out there with this known design flaw. I hope this review helps someone if they are looking for a new refrigerator. Needless to say, I wont be buying any Samsung products in near future.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

Samsung fridge gave out. Their Customer Support referred us to Home Service Network in NJ. They did not show for the appointment but came 2 days after the appointment--meanwhile no fridge. Also, they dont pick up their phones. Later I learned they are F at Better Business Bureau, with lousy customer ratings. Why does Samsung use these people??

I have a Samsung refrigerator that I purchased about 3 years ago. Last Christmas we lost power for about 10 seconds and the refrigerator stopped working. I unplugged it and waited about 10 minutes and plugged it in again, and it started up again. Whoever heard of such a thing? I noticed one of the doors to the refrigerator was lower than the other, and scraping on the freezer door below... Ice maker is available, but I dont use it, and the cover kept falling off. Eventually the small box fell down into the freezer and I had to keep adjusting it until a friend finally unhooked it. Last night, (Sat. night) I opened the refrigerator door and noticed the temp. was 48 degrees. I unplugged again and waited 1/2 an hour then plugged it in again. It didnt work. I went to bed and this morning the refrigerator was working. I had a Samsung smart tv that lasted about 14 months and stopped working. My repairman said it could not be fixed and he had never seen such a cheaply made tv... I will never, ever, buy another Samsung product...

Ive had this Samsung (Model RS277ACPN) for 4 yrs now. Its a replacement for the first one I purchased in 2007, in which the motherboard became inoperable. Ive been finding plastic bits/shavings in my drinks. I have discovered its a result of plastic parts that have broken or fallen apart. At first discovery, I choked on the tiny piece. I cleaned out the ice compartment and discovered the broken plastic mechanism. I would recommend they replace these parts with a metal alloy to prevent someone from choking and filing a lawsuit. Despite this problem, I still like my Samsung products. I also own a Samsung washer, dryer, and television which have served me well.

The ice maker freezes up on our fridge monthly. We had the repairman in no less than 4 times to replace or fix it. They even replaced the fridge the last time. The problem still exists in the new updated one. Do not buy Samsung fridge.

The LED lights on the Heavy and Quick buttons start flashing and the dishwasher stops working after a minute or so of starting the dishwasher. I bought the dishwasher in January 2011 and the problem first happened just after a year of purchase, so I was outside of the warranty. The bill to fix this was about $300 and all the repair person did was pull out the dishwasher and wash the sensor (he said that there was some kind of dirt on the sensor). It took him about 5 minutes to fix it. He advised me to run the dishwasher empty once a month on Sanitize mode. I have been doing this diligently.Now less than 2 years later, I am encountering the same issue all over again. It seems like there is a problem with the design of the dishwasher. Other than the initial investment, Samsung wants consumers to spend $300 every 2 years to keep the dishwasher running!!

Ice maker problems. Ice bin will not come out of the fridge.. Called Samsung... Took info from me... Gave me appliance company that does their warranted work. Fridge is two months old. Appliance company said it will be three weeks till they can come... I tried to thaw, unplugged it for two hours, used a heat gun & fan for to 2 hrs., but no luck! So we emptied the fridge and will wait a day or so to see if it will come out... Appliance company feels it will happen again... By luck we have a second fridge in the cellar... Way too much aggravation after spending $2600.00 on this unit.. What do folks do who do not have a second fridge? This is the new America. Nothing lasts, way too complicated, and no one who knows how to repair them... Reminds me of the auto companies of the 80s and 90s....

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

Owned a RF28HFEDTSR Samsung French Door for about 2 years and suddenly the fan in the back of the fridge started making a horrid noise as if it was broken. Opened the back panel to find that the awful design allows for ice to build up back there and clogs the fan and element. I thawed it with a hairdryer, and it was fine again. This repeats every 2 months for about a year. Fan wakes up us in the middle of the night (yeah, that loud). Take out all the food, remove all the shelves, unscrew the frozen-solid screws on the back panel, break the cheaply-made Styrofoam case, sit holding a hairdryer for 45 minutes in the middle of the night. Rinse and repeat. Absolutely maddening. Repair guys cant do anything to remedy this. Then the top icemaker started frosting over constantly and had to have a similar treatment every month or so. After a year of this nonsense, the fridge just stopped cooling altogether. Threw it on the tip.

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior). We have had other stainless steel appliances from other companies that cleaned easily. Then, a short time after warranty expired, the unit failed to work. It turns out some of the factory work was not done well on the circuit board and a loose connection caused a short and burned out the primary microwave making unit. The dealer told us it was out of warranty, (barely) so we had it repaired, then one of their repair people said it was a defect, not a warranty issue and I should contact Samsung. Samsung used every excuse in the book, and finally said something along the lines of policy does not allow us to ever pay out of pocket expense, regardless of the cause or situation. End of story, end of Samsung. Later, a salesperson told me they have had numerous complaints about the unit. Samsung TVs are great. We thought the refrig, range, dishwasher, microwave would be good, too. Not happy with the other units, but at least they work. But I will never own another Samsung appliances!

I purchased a Samsung Refrigerator Model # RFG293HARS after my home was destroyed by Hurricane Sandy. After 4 months, I noticed 2 small rows of rust on the freezer door. The rows run vertically and are parallel to each other. They seemed to have been caused when the steel was being rolled or somewhere in the manufacturing process. The spots have started to show signs of rust also. When I contacted Samsung (it took many attempts to get a ticket #), I was told it is a cosmetic problem and not covered. I explained that it was something in the manufacturing process and they could care less. They offered to send a tech out and charge me for the tech. I refused. I am next contacted NYC Dept of Consumer Affairs.

We bought our Samsung French Door refrigerator with ice maker about two years ago. All was great until two weeks ago when the ice maker started leaking. The ice coming out was wet and just made a mess. There was no ice being produced in the freezer drawer tray either. Husband took it apart, found the tubing was frozen so he fixed that. We have ice in the freezer tray again but the ice maker still isnt working (despite resetting it and lower the freezer temps). We havent attempted to contact Samsung based on other peoples experience (that it was a waste of time). Disappointing since we too paid a ridiculous amount of money for the refrigerator. We also owned a Samsung plasma TV that bit the dust after two years. Done with Samsung. Also going to contact Consumer Reports as this refrigerator (and many other Samsung products) appear as top picks (which is what prompted us to buy this particular model).

This was my first Samsung appliance and what a great stove its been. 2 years strong and couldnt be more happier. Im sold on Samsung so much I purchased the fridge to match. About time something is quality made.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

They refunded the cost of the oven. I had the original receipt.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Bought unit (Samsung over the range microwave model SMH1622B) in Dec. 2014. Lately when I put something into it, as soon as I close the door, the light inside it comes on and the turntable starts spinning. It does not stop if I press the stop/clear button. The only way to stop it is to open the door. If I press the stop/clear button while the door is open it does nothing, as the unit starts up again as soon as I close the door. The ONLY thing that stops this is if I open the door, press the 1 {1 second} button, close the door, and then press start. The unit then cooks for 1 second, and finally shuts off.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

This is the short version of our nightmare with Samsung. Dishwasher (Dishwasher DW80F6000TS/AA) turned itself on at about 2:30 in the morning. Water backed up into sink and overflowed on countertops, then into cupboards and flooded the entire kitchen floor. Tried to turn it off from button on top of washer door. It kept coming back on and continued flooding. Finally turned off circuit breaker in garage. That stopped the washer and water. Called Samsung next day. Very polite lady apologized and promised us that Samsung would repair washer and fix any water damage. They gave us claim numbers for both washer and repairs. Rep from independent Samsung came from Tampa. He took panel off bottom of washer and took a quick look with flashlight. Then had me turn on circuit breaker. He ran it for 15 seconds and said it wasnt the dishwasher. As he was leaving he told me to keep the circuit breaker OFF as Samsung may want this unit shipped to New Jersey for further inspection. Obviously he didnt tell Samsung this. A rep from Samsung sent an email weeks later saying they were denying claims indicating that our dishwasher was fine per their Tampa rep. Homeowners insurance requested estimates from general contractors. $50,000 is the most current one. Its been over 3 months now and we have a company that deals with this kind of issue working with us get this resolved. They said it could take up to 9 months. NEVER USE SAMSUNG!!!

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator Ive ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes. When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like its time for a class action lawsuit.

RE: Samsung refrigerator, Model # RF26J7500. We had the ice maker repaired as it was leaking and the ice was slushy. Ice would build up in the maker and had to be chopped out. The ice maker drawer sticks/freezes and is difficult to pull out. It is cracked. Items in the back of the refrigerator were also freezing. The repairman also fixed the wheels on the pull out drawer because they kept falling off. The drawer has never worked correctly. The cover is cracked, it sicks and rubs against the plastic on the sides. This is causing white shavings and dust particles. This is a huge concern as it is a SAFETY HAZARD. The dust and shavings are getting on items in our refrigerator. Ingestion of this plastic is obviously toxic. In addition, we have two cracked door bins. I called Samsung today. After being told the drawer and bins are not covered, I asked for a supervisor. The associate came back on the phone and stated the supervisor also said it is not covered. I asked again to speak with a supervisor and was put on hold again. The associate came back on and stated they would replace the broken items. I requested my concerns be documented well, and reiterated my disbelief that Samsung has not recalled this refrigerator. Both the store I purchased the refrigerator from and the repair technician stated that Samsung refrigerators are notorious for these issues and they receive continual complaints from Samsung customers.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back. They delivered it in the pouring rain, it was windy and they were in a rush. In such a rush, the truck door smashed the side of my fridge. As they brought it into my house, they scratched and dented my door on my house. They broke the wheel underneath the fridge and pushed it along my floor boards. They have now made a mess of my floors by denting the floor boards from my door all the way to where the fridge is located. When they left, I went to shut the door and noticed pieces of the fridge on the floor and as I looked down, I noticed the door on my house was damaged and the massive dents in my floor. I then contacted them straight away to tell them because by this stage, the delivery guys had driven off. I had a 3-month-old baby in my hand at the time. Thats why I hadnt followed them out. When I reported it, they were great and shocked about what had happened and were making a case of it.After many, many calls since 9th August 2012, they finally decided to approve they would repair the damage. I have spent time getting quotes for the door and my floor to be fixed and forward them on. I then had the owner of Samsung Plaza come out to view the damage and she advised she would send me a check for the door to be repaired but had someone she knew who would fix my floor. Since then I have again made many, many calls and emails and really havent got anywhere. I was advised a repair guy would come 31 October and had a call in the morning to cancel. I then told her that I had the painter coming out to repair the door and needed the check for payment and she advised she would send it in the mail. This has never been seen. I have contacted her chasing the check and the repair guy and always am told, Ill call you back. I have been pretty patient and its wearing very thin now after almost months of this. I need help on getting to the bottom of this. In the meantime, I have another Samsung agent attend to pick up and repair the broken wheel on my fridge.

I bought this refrigerator because its beautiful and thought since its expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. Its not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. Its sad that such a big company like Samsung doesnt stand behind their products.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didnt send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

This is a SAMSUNG REFRIGERATOR. Have this fridge for about 18 months. Ice maker stopped working. No cold water comes out of door. Bottom drawer always gets stuck. I wish they’d buy it back from me. Never will I buy their products again.

Only a year old and the microwave just beeps when not in use and the exhaust fan goes crazy beeping.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time. The ice maker when working dispensed the ice horribly. I had a tech here & he said they see this problem all the time and would never recommend a Samsung fridge because of the huge design flaw in the ice maker, there is no way to repair/fix the problem. He recommended LG or GE, We purchased an LG, and no problems, I have the Samsung in the garage as a 2nd fridge (no water to it). I have a friend I visited a month ago, she has the same problem! Now she is having frost in her bottom freezer, the tech told her to use a hair dryer. What a joke this refrigerator is, for the money it should work!!

Samsung is fully aware of the defective clips that will break from the top rack of their dishwasher and the clips get lodged in the pump motor and the dishwasher will not run. Their solution to the guaranteed reoccurring problem is to allow one time only repair outside of warranty and then the consumer is on their own after that. What they should do is proceed with a recall of the part and provide a retrofit or, at the very least, provide unlimited repairs to the consumer. My whole entire house is equipped with Samsung products and I placed my confidence in a company that doesnt back their products. There was simply no help offered or even concern regarding this defect. Simply put, I was told, We know and youve already used your one time allotted repair. BUYERS BEWARE. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS, EVEN WHEN THEY KNOW THERE IS A DEFECT. The last repairman that came to my house left replacement parts for me because he knew it would happen again. REALLY??? Where is a lawyer when you need one??

I should have listened to myself and only buy made with pride in the U.S. products UGH! We bought a SAMSUNG model RS265TDRS for an apartment that we use only on weekends. With 2 people, I hardly think that fridge gets much use but I do stock it with meats and other frozen food. I happen to notice my dog was licking something at the floor at the bottom of the fridge and that is when I noticed the leak was coming from the fridge. I open the freezer and refrigerator and everything is melting. I thought I maybe left the door ajar earlier ? NO, I did not! Who is going to pay for the spoilage now? Is Samsung going to reimburse me for all the food that got wasted? I also got Samsung TVs , Range, Microwave, Dishwasher, the whole works! Am I going to expect those to break down anytime soon?

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

Refrigerator was leaking sheets of ice under freezer for months. Samsung kept having us try different things to resolve the problem. I was trying to cooperate but Samsung should have replaced the refrigerator. I was repeatedly pulling out sheets of ice. 2 months after the one-yr warranty expired, we woke up to a flood thru our kitchen wall behind the refrigerator to our dining room. $1200.00 in damages we had to pay. Samsung promised they would honor the warranty because it was a continuing problem. After poor customer service, disorganization, and six months of grief, they then said no they would not even cover $400.00 of the damage. We will never buy another Samsung appliance. Very sad. The refrigerators are faulty and too risky to have in the home.

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

Leaking, freezing, no water coming from dispenser, too much ice in icemaker, overflow... Now wood floor damage!! To top it off, it seems it cannot be fixed permanently. I guess the best thing we can all do is to REFUSE TO PURCHASE SAMSUNG PRODUCTS ever again. Samsung does not stand by their products, they have terrible customer service, and they do not redesign their products to improve a known problem. Junk!

I bought a Samsung French door fridge and it is the worst ever. The fridge warms up and is full of ice. We clean the ice and it happened again. Now it makes a loud noise and when we open the doors the noise stops. The freezer becomes full of ice and stops to work as well. I have been dealing with Samsung and the technicians. It is the worst experience ever. It has been over 2 months that I am without a fridge and they are delaying and not replacing my fridge. The technician came a few times and the fridge is still not fixed. I am very tired of dealing with Samsung company. The product is rubbish and the service is not there. I wish I never bought the Samsung fridge.

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

OMG! There are painful customer service stories on Samsung’s own refrigerator site that are soul jarring. Samsung’s refrigerators don’t work: **. Samsung’s behavior is clearly a corporate recognition of a refrigerator failure problem and use of a purposefully painful customer service experience to suppress or even eliminate revenue loss from fixing their problems. They can build a TV, but boy the Samsung refrigerator division... no other way to say it... sucks. Remarkable that they go adversarial with people who bought their product. These people bought their product, they supported revenue for the company. They are not the bad guys and are not deserving the persecution articulated in these postings.We purchased our remodeled condo in St Pete recently and just this week discovered that our impressive looking 3 or 4 year old Samsnot (nickname I heard in conversations about this brand) refrigerator (RF24FSEDBSR/AA) is unable to prevent foods from spoiling or doing exactly what everyone on the Samsung site is complaining about, not staying cold.In addition to the cooling system failure in only 4 years, we found the Samsnot fridge to be poorly designed vis a vis: The doors dont close! Often, very often, we look over and see that the door we had swung closed and walked away from is open slightly. There is a short lived, tiny audio alarm to alert you, but you can barely hear it. If it was loud enough, the frequency of door open alarms would qualify as Abu Gahrib sound torture. They cant build a refrigerator that has dependably closing doors? I’m 72 and never had a fridge that didn’t allow its doors to close. As Jackie Mason would say... Refrigerators are not their line of work.The stainless finish is also a challenge to keep righteous. It always smears and you need to be wiping that stainless steel spray stuff on... All the time... to keep it moderately presentable. They actually engineered a high maintenance finish. And the ice maker! What a piece of annoying scree that contraption is. It has legions of people complaining about it. After reading the online complaints, we turn ours off just to make life easier. First it jams so that to remove it from inside the refrigerator, you need Dwayne Johnson to show up and then yank it free of its receptacle. Why remove the ice maker? Once Dwayne has pulled the rudimentary ice making device out for you, it is then necessary to go in and clean out the built up ice-frost in the ice maker compartment... you know... defrost it.We bought our condo with this piece of Samsnot junk already installed, so we are shaping our posture on this Samsnot mechanical travesty to be that we really didnt pay for it and that we can kind of justify going out and buying a new fridge. Given what is written on the Samsung refrig site, we dont even want to allow Sams the opportunity to defile us with their malevolent customer service. We are the second owners and well out of the 1 year warranty but still within the 5 year warranty for the cooling system, nevertheless we see that did not do any of the people on the site much good. Fridges were effortlessly built to last 15 to 25 years in the 60s. How can these Samsung people, from a culture oriented to excellence (think Honda/Toyota/Panasonic/Subaru/Sony), be so unskilled and then so combative when asked to make things right?I feel compelled to educate unsuspecting people to the reported hazards of this brand’s refrigerator failure plus my own experience with my under 5 year failure. My efforts will never impact their overall business, but given the bevy of refrigerator makers competing for the consumers refrigerator dollar any friction to their business will offer some measure of gratification. Samsung’s own site with lots of complaints, if you missed it before: **.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mothers face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

After reading top reviews for the Samsung refrigerators, we purchased a French door stainless steel model through Lowes with an extended warranty in 2009. On the plus side, we have had no mechanical problems with the fridge to date unlike many of the complaints posted. The problem that we are experiencing is with the incredibly cheap quality of the door shelves/draw slides/draws/and hinged cold storage compartment (in other words all of the interior plastic components). They have literally become incredibly brittle and are cracking and collapsing one by one. I have had to resort to taping up the cracks to avoid them from collapsing at least temporarily. The plastic is disintegrating - Ive never seen anything like this happen and Ive owned several refrigerators in the past including a far older refrigerator of different brand that is kept in my garage. This started happening when brand new several years ago when it was still under warranty and continues today, I contacted Lowes who graciously took parts out of their floor model and replaced some of cracked shelves at no charge. This problem continues to be ongoing and I was told that I should contact Samsung and see if they would replace these so-called defects since it was still under warranty. I believe that Lowes handles the warranty in store for about a year and then you need to contact Samsung customer service for the extended warranty thereafter. Anyway I did just that and after spending a considerable time on the phone I was told that although it was indeed under warranty these interior parts are not covered, but they would sell me the replacements. Well I dont have to tell you how absurdly expensive they are and I chose not to do so. By the way I was not given any explanation as to why this was happening, nor did they admit that this was an ongoing problem. I hardly think that this issue is exclusive to my refrigerator. The reason that I am just now logging in a complaint is because the disintegration of the interior parts has gotten so bad that I can no longer just bite my tongue and stay silent - consumers need to know about this. Samsung customer service made no attempt to resolve this situation for its defective/inferior quality of its product. Showing a little customer support would have gone a long way but their indifference in this situation has lost a customer. This company is not consumer friendly and their lack of concern towards a customer especially for a product that I paid extra to extend the warranty is shocking. I would never buy another Samsung appliance again. This company should be ashamed of its customer service.

Samsung dishwasher model DW80F800UWS was delivered on Nov. 28th. Looked great, but thats it. It left food in the bottom and food would be all over our other dishes too. My wife called the store we bought it from, Corbeil Appliance in Whitby. The sales lady told her she will have to call Samsung. So my wife did and they gave her a service center to call to check out the dishwasher. Now, the dishwasher never worked from the first day. My wife tried the dishwasher a few times and then called the store within 5 days of it being delivered. We should have been given a new dishwasher from the store and they should deal with Samsung for their horrible quality, but the store instructed my wife to call the service center. Can you believe a brand new Samsung product doesnt work the first time you try it and you have to call a service tech check it out? I guess that shows a lack of quality and assurance checks for Samsung. And Corbeil Appliance store should not be directing my wife to call Samsung after it never worked (and she called within 5 days of delivery). Anyways, the service tech came out on Dec.10th and said the sump pump is not working. They will order one from Samsung and then reschedule an appt. The next appt. was Dec.22 and the service tech put in the new sump pump and you guessed it... It did not work. So now it is almost 1 month later and we still do not have a working dishwasher. It is Dec. 23rd. Corbeil Appliances, the store we bought the Samsung dishwasher from does not care because they got our money no matter if the piece of crap works or not. Samsung doesnt care, when I called them they said I needed to have the service tech back. Why?, I asked. Samsung says, Because that is our policy, unless the service tech writes on the service order that the unit needs to be replaced. So I tried to call the service tech and they are on holiday until the New Year.So to sum it up, the Dishwasher was delivered on Nov. 28th and does not work, Corbeil Appliance was called to say the brand new appliance does not work. Corbeil Appliance told us to call Samsung. Called Samsung and we have a had 2 visits from the service tech and the dishwasher still does not work as of Dec.23rd. Samsung and Corbeil do not care that they sell brand new appliances that do not work. Please DO NOT BUY SAMSUNG products or buy from Corbeil Appliances in Whitby. To be continued in the 2016. Maybe the brand new dishwasher will be repaired during 2016 or who knows it could continue to 2017?

I had a GE dishwasher for 15 years and it worked well but I wanted a new stainless steel one. I purchased a Samsung from Best Buy. It is hard to believe how unhappy I have been with this appliance. I have paid $357 so far to continue to have it fixed and it is not quite three years old. Today I am having it hauled away as I am cutting my losses. Samsung should not be in the business of appliances if they cant do any better than this. It did not clean the dishes well, it did not dry the dishes well, and it was of poor quality but yet cost a lot. I will NEVER buy Samsung again.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

Bought a brand new dishwasher in 7/14. It stopped working in 5 months. Called samsung, their service provider refused to schedule a service telling me I dont have a valid receipt (the one from the retailer is not valid). Called samsung back and I was transferred to customer relationship department, they reviewed my receipt and they said it is good. They called the service provider to schedule service. Again, service provider refused to provide service. Samsung said they need to find another service provider in my area (come on, this is nyc). I dont understand why samsung cannot direct the service provider to come. What a joke. Time to shop for a non samsung dishwasher (which will be my last samsung product).

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

Samsung did not honor warranty. At 6 months, the Samsung 24 DMT800RHS.XAA dishwasher would not totally clean rinsed dishes. After 3 repairmen, Samsung told us, Too bad. Now, at 1 1/2 years, the dishwasher does not work at all.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

This dishwasher is only average. It could be doing a better job like some of the other models. Whirlpool makes a great dishwasher and I have had good results.

We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we dont abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbors kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance! In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

I bought a Samsung 4 door convertible refrigerator 3 years ago. Several months ago the top refrigerator compartment was no longer cooling. I visited the Samsung website and created a service ticket. Within a couple days I had a Samsung technician at my home to diagnose and repair my refrigerator. After 15 minutes the tech informed me that my refrigerator was unrepairable. The technician said my refrigerator had a 5 yr warranty on the closed system and he would upload pictures and his report to my service ticket and I should expect a call from Samsung within a couple days.Following two weeks, numerous phone calls, and hours on hold I received an offer from Samsung to buy my refrigerator back for the purchase price plus tax. At this point I was relatively satisfied even though my family had been without a refrigerator for over two weeks. That was 5 weeks ago and still no check and no resolution in sight. I have contacted Samsung numerous times and all I get is excuses and runaround. I had read numerous complaints about Samsungs poor customer service, but I was willing to give them the benefit of the doubt; they have failed me. Needless to say there will never be another Samsung product in this house. Appliance buyers beware.

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.