The space could be better organized. It feel small inside and the bottom is like a box, not enough spacing for the size. Appearance is very good, seems reliable so far after 3 years. Motor is kind of noisy sometimes. I called to have it repair under warranty twice. They never showed up. They claimed they waiting for a part. Overall not a bad refrigerator.

The refrigerator stopped cooling after 2 years. According to the technician, both the compressor and the evaporator need to be replaced due to the quality issue. It took over 10 days to get it fixed and I have to throw all my food in the refrigerator. It caused a lot of trouble during that period.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

Got an LG fridge 3 years and 1 month ago. Had to have someone come fix the ice machine about the 2 year mark and now its not cooling at all (fridge or freezer). Called warranty. They passed me along to the extended warranty where I had to diagnose the issue through a series of yes no problems. When I finally speak to someone they say they are ordering parts and the repair date is 1 week later. The repair day come with no contact. So I called to see if we are still scheduled and find out the parts are not in and it will be 4 more days before its fixed. 2 weeks to order parts and fix a 3 year old fridge. Next time I would rather get a new one from different company. Save time, stress, lost food and frustration by going with another brand.

The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

Updated on 02/06/2019: THIS IS AN UPDATE TO A PREVIOUS POST. We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature. The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1, 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.Original review: We purchased an LG LSG4513ST gas oven in Nov 2016. We do not recommend the oven. The oven has never functioned correctly. We purchased the oven from Lowe’s with a 5 year extended warranty. We have had numerous service calls without success. The oven will not stay on after programming.

I purchased a $900 LG washer 14 months ago. I also purchased the PSP plan. The bleach port is rusting away and getting rust on the clothes! The water and pressure is fine. The PSP plan wont cover this. I called LG and they gave me a hard time, but I demanded something so they allowed me to email the receipt from HHGregg and they will consider sending someone to look at the rust. They decided no and instead, suggested I purchase another plan that covers this problem. I didnt realize we needed a plan that protects poor quality metal!

We bought a complete set of LG appliances that they just delivered August 8th. As soon as the delivery people left we noticed the oven door is not lining properly. The Home Depot that we bought the appliances send an LG person to fix it. They came twice but they literally take 5 minutes and they said they can see it but they cant do anything about it. Nothing!! Brand new. We made Home Depot to take the stove back, now they are saying the model we got is discontinued. I clearly see it on the website, I dont get it. Next time I will NOT BUY LG.

I purchased an LG refrigerator. After about 1 1/2 year, the fuse blows. Now you would expect to just replace the fuse, but no. The design of the fridge is that you have to replace the entire circuit board costing hundreds. I dont know why, but I decided to do a little research. I went to YouTube and found a video of how to replace a fuse bypass circuit avoiding a big cost. My fiance and myself did this. Total cost is around $25.00 (gotcha LG) and we have no experience. If you can follow directions, turn the power off to the fridge, of course, and use your own judgement. I would do so again. Why do we think they fix it to where you cant pay to have a fuse replaced (which I have never heard of going out on a refrigerator that fast anyway)? So that maybe a company can makes lots of money by replacing the entire boards instead of just a $1 or $2 fuse. Just want everyone to know and to the person who did the YouTube video, thank you so much! And to LG, no thanks. I will not buy another LG product (lifes good). Life would be better without defective appliances.

Bought a LTC22350 fridge 3/26/12 for my elderly parents, $1,000. It has never kept the bottom cold (milk goes bad in three days) and frost up in the freezer. I read their instructions and removed about half the food in the freezer to allow room around the vents. Still have the same problem. Contacted them and of course it is not their fault because it is past a year. LG was successful in making a one year fridge.

We purchased refrigerator, microwave, range on August of 2011. Each of the above appliance has had more than two repairs done in the course of 4 years. I contacted LG and also the BBB. LG will only offer an extended warranty, but refuses to say for how long. I have had the same washer and dryer for over ten years and never had a repair done to them. My Kenmore refrigerator was over 20 years old and worked, but I decided to remodel and get new appliance. Will never ever buy LG again. They do not stand behind their products and they only give you the run around. An appliance should not have to be repaired this many time. I believe all three items are cheaply made and will continue to give me problems even after the warranty runs out.

This is long, lots to cover. When our old fridge died over Memorial Day Weekend in 2015, we were rushed to replace it --- and have regretted that ever since. We purchased an LG French door fridge at a major retailer, with just the one day to do research (because, our old one had died and wed already lost a couple hundred dollars in perishable food and had kids to feed). The linear compressor promised to be quiet, efficient, and durable - the literature boasts that an officially proven 20-year-durable lifespan realizes your peace-of-mind.At first, it was great - because it was new. Just ten months in, however, we began having problems as the fridge developed a clicking sound when the fan (compressor?) kicked on, and then a couple weeks later got an error code on the panel and the fridge stopped cooling. We lost another fridge full of groceries, and called LG for repair. It was well under warranty, being just one year old.The technician they dispatched called us before showing up, and told us this is a common problem - and that we have to defrost our frost-less new fridge when we hear that clicking because it means ice is building up inside on the fan. OK... So we did that, and the fridge began working again (this is in May/June 2016). Then, like clockwork yearly, we would hear the clicking and do the overnight defrost (2017, and 2018).So again it began clicking again in early July 2019, and we got ready to do the same thing - except instead, the fridge just quit working entirely on July 9th 2019 while we were at work and we came home to a flooded kitchen (from the melted ice) and once again, had to toss a fridge full of perishable foods (second time with this fridge). We unplugged it and left it overnight to defrost, as before, and plugged it back in on the 10th (empty). Left it for the day while at work, and when we came home the inside of the fridge was over 70*, clearly not cooling, but no errors on the panel, so I called LG for service on July 11th. This begins the worst customer service experience I have ever had with any manufacturer.July 11th: talked to condescending service rep who eventually agreed that we needed a service call. Scheduled it for July 16th (earliest available), and gave me a confirmation number which I read back. I arranged to take a half-day off work to be home for the 8-12 hour window. He says that luckily Im still within the 5-year warranty; I tell him my paperwork says it is 7 years warranty. He updates my account... Then assures me that the parts are covered under the warranty and I will only have to pay the labor for the service call.July 16th: at 11am, I called LG to check the ETA of the tech so I could update my office on when I would be in. Was told that my tech had just finished a call in a town 15 minutes from me, and that I was next on his list. At 12:15 still no tech, so I called back --- and was told that my service was completed. Spent quite a bit of time on the phone to learn that the confirmation number I was given was for someone else, and that I had no service call scheduled after all. I was quite angry, as Id stayed home for this and had been without a fridge for a week already. The person I spoke to said she was in the escalation department and she promised to call me within an hour with a resolution to get my fridge fixed, that her supervisors assured her it would be done that day.At 1:40 I called back (because, surprise - no call from LG and no tech) even angrier because I was no closer to a working fridge AND now Id lost a full day of work without pay. Im not allowed to talk to the same person I spoke to at 12:15, because she is helping other customers... Am told there is no way they can fix my fridge today but they will dispatch my call to an authorized service repair center, who would schedule a new service date. An hour later I get a call from said service repair center ---- who informed me that they dont service my area because they are in a different STATE. Yep, that last LG rep sent to the wrong repair center.So I call LG again (4th time this day), and this time Im told that I have to wait for the system to call me to schedule something, but that would be either today or tomorrow. Its 3:30 at this point. The rep cant help any further. Next day, by 4pm, still no call so I phone LG again. This rep tells me it can take 3-5 days for the system to call me to schedule something.... Each time I call, Im given a different scenario, none of which are getting my fridge fixed. The next day (July 18th), I get an email cancelling my appointment - which I havent been able to make so I dont know what this is for. July 19th: I call again because still nothing and its been ten days since my fridge broke. This rep is able to schedule a service call (what happened to the system??), and we set it for July 24th, next available day.July 23rd: given the absurd hassle Ive had to deal with to get this fridge fixed, I call in to confirm my appointment for the next day because I cant lose yet another day from work and have no tech show up. Am told parts were ordered on the 19th (which parts? the ones that always break, that fancy compressor that is supposed to be so great and durable but only lasted four years). This time the rep tells me that they have extended a courtesy warranty to cover the labor in addition to the parts, and that they received a couple of complaints. I have talked to 8 different LG customer service reps by this time, expressing many complaints from me on this whole fiasco, especially against that first rep who didnt bother to schedule a tech at all and cost me a days wages. The rep also said a grocery reimbursement would be sent in a couple of weeks for the inconvenience. This is the first Ive heard about this option.July 24th: my fridge is finally fixed, with a new compressor. The tech did not charge us for the visit, so at least that part LG honored. Fifteen days to get the fridge fixed, replacing a part that was the big selling point, four years and two months after we bought it. We lost tons of perishable food from the fridge and freezer (it holds a lot!), and two full days of work without pay. For two weeks weve had to eat out/eat convenience food because a picnic cooler just doesnt work that well to hold perishable foods that long, and its the middle of summer; it is an expensive way to eat! Now we wait for whatever grocery reimbursement they deem sufficient to compensate us, and count the days until the fridge breaks again, hoping it is still under warranty when it does. I dont trust this fridge at all. But we paid $3k for it, and cant afford to replace it yet. The environmental impact of manufacturers building appliances that fail after just a few years has got to be enormous and I wish there were lemon law type of things we consumers could count on for better durability.

On 3/5/16 while cooking a potato in my microwave, the unit started on fire. The microwave shut off and I needed to wait for the fire to burn out before opening the door. It was obvious the unit was irreparable. I contacted LG Customer Service in 3/7/16. At first, they tried to tell me I was to blame. Misuse of an appliance because I placed the potato on a paper towel. The manual states a paper towel, paper napkin, paper plate are ALL acceptable. The CSR refused to believe me until she read it herself. Finally, she agreed I was NOT at fault and told me someone would be in touch with me within the next 10 business days. I uploaded photos of the damage as requested. 10 days later a rep from LG Property and Liability contacted me. Please upload more photos, which I did. Was there any other damage? No. Any loss of life due to the fire? No. Okay, well theres nothing I can do. Youll have to go back to Customer Service. Now Im back to where I started again facing questions about misuse because of the paper towel. I was advised I would need to pay for an LG technician to come to my house to determine if it was repairable or a total loss. I didnt think I should be expected to pay for the technician since I already knew its a total loss and the photos support that. I asked for a manager. Theresa got on the line and told me the same thing except she said I would need the microwave receipt to show the technician. I explained this microwave along with a refrigerator and stove were purchased by the former homeowner just prior to my purchasing the home 3 years ago, so I did not have the receipt. Well, there is NOTHING I can do for you. Youre not the original owner. So after their appliance starts a fire, and 3 weeks of answering their questions, uploading photos, waiting for their assistance, I was advised Im on my own. They will do nothing for me.

Ive had this machine for 6 or 7 yes now. I dont know who came up with the idea that the tub needs to be balanced before it adds water. It just isnt necessary and it wears out the spinner gears. I have had mine replaced. Just another money grab. Now I need to replace the drain pump. More money. I only do on average 3 loads a week. Thats not a lot for me to have had to make 2 repairs. I dont recommend. LG makes a good TV. They should stick to that.

I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

LG is one of the best dishwashers I’ve use, very efficient in less water, great heating system for drying, many rinses for clean dishes. Yet uses less water. The time to wash the dishes could be in a shorter time. Mine uses 2hrs 11 minutes then the dry process. I’d buy the same machine just the as I love the fact that you rarely have to rewash any dishes regardless of the food that sticks to it. Love it!!

My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

Ordered washer and dryer in October for January delivery at new home in NM. They weren’t delivered until February. No help or even empathy from LG. Customer service is non existent. Ordered through Home Depot and they were helpful. They even told me LG would not return their calls as well as ours.

Purchased an expensive french door refrigerator in 2015. In 2016 the motherboard went out and we were out of a refrigerator for 2 weeks. Was advised to purchase the extended warranty to lower the repair cost (to $300). Now, in 2017, the compressor is out and we are again without a fridge for a week and lost all our food. The kicker? The compressor is under a 10 year warranty but only for the $160 part. LG is still charging me $400 for labor. Its their flat fee for warranty work, regardless of how long it takes. They overcharge for the labor to cover the cost of all the parts they have to replace.This fridge has cost me ~$1,000 is service and lost food and its only 3 years old. Spoke with supervisor Donald and he was rude, interrupted me constantly, and flatly refused to provide any customer to lower the labor charge since Ive had so many problems with this fridge. He told me to call other techs and see what they would charge--I have. No one else will work on LG fridge compressors because they fail too often. Im filing a complaint with the Better Business Bureau and sending a letter to the corporate office. I encourage everyone here who is a victim of LG to do the same. There needs to be a class action lawsuit against LG. PO box 240007. Huntsville AL 35813.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

If you purchase this piece of trash, count on its breaking down in less than five years - as ours did. And good luck getting warranty service, much less emergency service. One other suggestion: be certain to ensure your freezer food. This company should be shut down.

We have an LG LRE30755ST that we purchased in May of 2007. It was manufactured in April of 2007. On April 6, 2012, while cooking dinner in the oven, a loud humming noise started and we noticed there was a fire inside the oven. I immediately grabbed the kids and ran, and my husband shut the oven down and grabbed the extinguisher. After it cooled down, it appears some sort of wiring between the warming drawer and the bottom of the oven caused the fire and it burned a hole through the bottom of the oven. I contacted LG about this, even though it was out of the 1 year warranty and the only thing they had to offer was to send out a technician to perform a diagnostic test for $89. I told her there was nothing to diagnose, there is a hole burned in the bottom of my oven, it needs to be replaced. The agent simply said, Im sorry for any inconvenience this may have caused you. We are furious as this is a very dangerous product and have seen several other reports of the exact same circumstances, yet the product has not been recalled, simply/conveniently discontinued. If we had been in another room, this could have been a major fire and done damage to our home. LG needs to be held accountable for their poor products.

I purchased this as part of a set in 2017. Its a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

Another pricey LG appliance with a failed compressor at 23 months. At least a month waiting for parts. Ice maker shut off, water valve leaked after the fridge was taken by the repairman and ruined our kitchen floor, and leaked through to basement ceiling and damaged that as well... We were gone for 3 days. Add to that the food that spoiled when the compressor went toes up, and we have learned a very, very expensive lesson about LG refrigerators, and from the comments here, we are not alone. Repairman indicated ours was the 26th compressor failure he has had this year.

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.Summary of the long story: Calls to LG tech support were in excess of 15 and multiple to the service companies. Issues: every call to tech support I had to repeat the entire explanation of what happened, seems that the support group does not read all of the CNN# notes. Frustrating time after time. I had to tell the LG support group who could not work on my unit, who already came, who was out of range, etc… Support does not have direct contact with the LG certified companies to get direct feedback to the consumer (me). Support works with your service contract company to place a work order, consumer is not involved. Caused confusion many times.Many delays with parts coming from LG for first service call, caused many delays. Received (3) case numbers **. Should only have one to have all of the notes/history under one case number? Received (2) RNN numbers **. Received (1) APN number **. 3/15/2018 a certified LG service company (Broadway Sales) final took the job from 1 ½ hours away. After review the LC internal compressor unit has a hole that in “not” repairable. Broadway reported back to LG. Another call to LG for a follow up, LG informed me due to the severity they had to have a second certified company verify the issue. Keep in (8) weeks have passed. One – LG barely found a company to service the unit, Second- (8) weeks has passed. Still not fixed working on (12) weeks... 4/4/2018.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

We had purchased a LG 3 door refrigerator in 2014 month of October, yesterday it stopped cooling or making ice. We called the number listed on the refrigerator. Got a automated system that sent us a text message to troubleshoot the problem. We did exa5 as was given in the text. Waited 24 hours, woke up this morning and that refrigerator was still not cooling or made any ice. Called LG back. Spoke with one of their service representatives who informed me what I already knew that if it was my compressor I have a 10 year warranty on this part but I would have to pay a service call charge and a labour charges if it was the compressor. The charges were as follows. 125.00 for the service call and if compressor labour is 250.00. Researching online I found that there a class action lawsuit against them for this issue. They have known about this and have kept continuing to sell these refrigerators with this issue. Also while researching I found out that this happens after 5 years and my extended warranty has expired. This is not right. I asked the representative about my food loss and he state to me after I had this repair done to call back and speak to a customer service representative and they would give me a compensation for my food loss but I needed receipts for the food I had in my refrigerator. I asked him who keeps their receipts and he brushed it off by stating call after the repair is complete and speak to the food loss department. I have a receipt but it wont let me upload. Says my file is bigger than 5MB. I will never buy a lg product again. A very disgruntled customer. Ivan

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

Dryer is fine. Washer is horrible. Clothes dont get clean. They are so tangled at the end of the cycle you have to unweave them from each other. Maybe clothes need a shortened drying time but clothes are so wrinkled before they hit the dryer, its not worth it. Find a washer that still has an agitator!

LSFXC2476S - Purchased from a local appliance dealer not a big box store a complete suite of LG Studio appliances and within 7th month the freezer has frost all over and ice laying in base floor of freezer compartment. Upon calling for service they say, Warm air getting in. Must be bad gaskets. Really in 7 months and open 2 times a day? Then, Is it level? I say, Really are you kidding me? Then they cant find a service person in a 14 mile radius and they will call me back in 3 to 5 days. If I were sick and wait 3-5 days I might be dead by. Dont they think the food will be spoiled in there by then and will they pay the allotted $400 for food spoilage?

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.

On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator (LSFD2491ST) which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they havent been able to make it work once. Lately the technician whose name is Kevin but wont tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting. He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so.I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasnt been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG. I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that wont show up and the anxiety that it has produced. Out of patience and idea short of a lawsuit. Anyone with experience in this?

Our refrigerator freezer completely died on Saturday, April 25, 2020. I contacted LG on Monday, April 27 and reported the problem. They had me go through the Smart diagnosis function, as well as the reset function and neither worked. They confirmed that there was a full warranty on both parts and labor, however they did not have a certified technician in my area (even though we live close to the Phoenix metropolitan area) so they would be unable to provide one. They indicated we could try to find one ourselves. We did find one that would service our refrigerator and asked the customer service to provide an “LOA” ( Letter of Authorization) which they indicated they would issue. After finding out from the service people that they did not receive the LOA, we contacted LG again and they indicated that they sent it. When we asked them Email it again while we were waiting on the phone, they indicated that they did. Again the service company said they never received it. We asked LG to send us a copy of the order and they said they would not do so. We finally got them to set up a service call for Wednesday, May 6. We ask them for the name of the service company, and still have yet to receive a response. Since that means almost 10 days with no refrigerator, we are extremely frustrated with LG.

I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.

Cost was the purchase factor. I dont care for the ability on choosing cycles. I look for the material that the tub is made from. Also prefer top load over front load. I will never purchase a Maytag or Sears brand product. For me a lot depends on the amount of attention and service I get with sales rep and delivery. Thats why Sears is dead to me! Top loader LG w/ stainless steel tub/ non stackable - I feel the value of my LG products are in line with the going rate. Cleans well. Dont care for the tangled and knotted clothes at the end of the cycle. Finish quality and look of the appliances all OK.

LG French door model - I purchased one of the most expensive fridges in the LG lineup about 3.5 years ago. It stopped working - no cold air anywhere. I called LG, and they offered me a flat rate deal to send a technician and fix the fridge (about $210). I paid and a technician came. The problem was the compressor relay. He could not order the part because it was discontinued. It took LG 4 weeks to agree that the part was not available (during that time, I was without a fridge). Every time I called to inquire, they told me to be patient. Now, their only offer is to pro-rate the fridge value and pay me around $900 towards the value of a new LG Fridge. I asked for a replacement; they refused. To add insult to injury, they said I am not even getting back the full $210 repair cost because the technician still has to get paid, although nothing was fixed. LG makes a wide range of goods. I will not be buying any of their products, ever.

Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and Im very upset that I did. Ive had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. Im now stuck with this machine. I absolutely hate, hate this machine!

I purchased an LG refrigerator from Costco... Its a piece of junk and failed after 1 1/2 years. Costcos web page claims if you buy a major appliance from them it will have a two year warranty. However, neither LG or Costco and their claimed concierge service are truthful. Its just not the case. I have been trying to get this resolved for two weeks. My family has no refrigerator... thus no cold food. It was planned for the rest of my family to come for Christmas. Now that is not going to happen as I have no way to preserve food and prepare it. Costco and LG have ruined the Christmas for my family. Never buy an LG appliance as they do not support it. Dont believe Costco...their two year plan and concierge service is a joke. I literally have been on hold with both of these companies for at a minimum of six hours and gotten nowhere. This is the worst product support I have ever had in my life...and I am no spring chicken.

Bought a French door May 2017 from Costco, compressor failure happened after 2 years. After surviving without a fridge for 2 weeks as a family of 5, with 3 young growing boys, the compressor was finally replaced. It was explained that LG built these fridges knowing the compressors were not compatible and that they would fail. That compressor repair last 3 months... I have spoiled food 2 times thanks to this LG nightmare. We finally replaced this fridge after the 2nd failure as we need a dependable fridge. I have submitted for food spoilage reimbursement multiple times but LG is refusing to reimburse me due to the purchase receipt copy provided from Costco doesn’t have the ‘Costco logo’ on it. WTHECK?! We’re now a whirlpool, I will never do business with LG again. Worst experience of my life and I will be pursuing any lawsuit for these defective refrigerators.

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

I purchased a LG electric range Model No. LRE30453ST on 11/25/2011 for $885.90 from Home Depot. Unfortunately I hardly used the oven to realize I was sold a defective range. The electronic control pad does not work for any of the oven options because the start sensor is defective. I called both Home Depot (Store 2901 - 228-867-9925) and LG (1-800-243-0000) customer service departments. I was told by LG they only have a one year warranty on their products and Home Depot told me that they only have a two year warranty period. All I know is that I have basically a new appliance that took me 1 years to pay off and it is now nothing more than a decoration taking up space in my kitchen. Shame on LG Electronics and Home Depot for selling defective appliances. I make just a little over minimum wage and have no way to purchase a new range. This makes me so mad. I have had ranges that lasted over 20 years and now my range just sits there doing nothing!

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

I purchased an LG dishwasher model ldt7797st at JCPenney. Im in my sixties and have dishwashers for many years. This is without a doubt the worst dishwasher I have ever had. It cant clean a coffee ring from inside a coffee cup. Its totally useless. I called a repairman through LG. It was probably one of the most knowledgeable repairman Ive had here. He told me I was doing everything correctly. Checked out the dishwasher and said it was operating perfectly. What a waste.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

Everything about this stove is fine except for the front burner grids. Some fancy designer who has never cooked on a stove in his life decided that it would LOOK GOOD if the front burner grates curved in to match the shape of the griddle. It leaves a big gap on the outer corner of the stove and I ran into the frying pan handle and the pan and all of its hot bacon grease contents went flying across my kitchen. I thought I was being more careful when I hit the handle of a pot of hot stew and it went flying across the kitchen. You must keep your children out of the kitchen when using these front burners. THIS IS A HUGE HAZARD! DO NOT BUY AN LG STOVE WITH GRIDDLE IN THE MIDDLE.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

This washing machine (LG WT1101CW) blew me away when they delivered it. The controls are up front so you dont have to reach back to set them. I put quilts and towels to wash and it remained balanced which was a problem with my old washer. It is very quiet and spin dries so fast that the clothes almost feel dry. What a washer. LG customer service told me if I ever have a problem call a certain number and put the phone next to the washer and it will diagnose the problem from signals from the washer.

LG is the worst thing you can buy, and the customer service is even more worse. I purchased a refrigerator that has only been used for five months. It is completely broken, and replacement is taking two months, and still waiting. When you call them, you will hold forever. Not just me, everybody I knew, who bought an LG appliance, said the same thing. Dont buy LG if you want your life to be good.

I bought my refrigerator on 3/1/2016. On 8/4/2019 the compressor goes out and I lost close to 1000$ of food. I called LG and they sent out A&E Factory service, which for one is a terrible repair service, and also sent a new compressor. A&E replace the compressor and left. The fridge then cooled for about 3 hours and then stopped. So then I called LG and they sent out another guy another week later and they said that the refrigerant had leaked out and they had no idea why. So they ordered three more parts and they came in and then another week later another repair guy came out to replace those. Oh, it was the same guy that replaced the compressor, and after that he left and said give it 24 hours, but after 3 hours it again stopped cooling. It has been three weeks since Ive been without a refrigerator now and I called again on 8/25/2019 and they still will not be able to get another person out here for another week and a half.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

I initially didnt buy an LG. I won my first one at a Christmas party raffle. I took it home that night and enjoyed it for about four years and I had to sell it because of the size of my household was expanding. But we really dont have any negative effects with this brand. The refrigerator was a gem to own. Never had any problems with it not doing its job. Would buy another one without any hesitation. Always keep my food at a constant temperature. And keep my vegetables in the crisper crisp a little longer. The only problem I ever had was that it wasnt right for me in the realm of space. I would like to see a little bit more space in the freezer compartment. And towards the end of my ownership of the product it was making a little more noise from the compressor than usual.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

Its just over 3 years old but our LG front loader will not rotate and makes grinding noises. LG said that they would extend labor to cover this as it is a motor problem (motor has a ten year warranty). We waited for 5 days, called LG back and the supervisor told us that there is no extension on labor. Repair company will not come out unless they are given a code by LG. The LG supervisor gave us a code. We called the repair company with code and were told that LG has to give them the code. Repair service told us that service call and hourly cost will be at a minimum of $500.00! All the service companies we have talked to said that repair companies are dropping LG as they are extremely difficult to deal with. Duh! LG should rename their company to NG.

Like so many other comments on here, our oven enamel is coming off of our 2014 LG gas range. As with other comments, LG dismisses it as a cosmetic issue. Our oven is convection and we are also worried about ingesting particles of porcelain enamel. I am from Calgary, AB and am trying to find out whether any Canadian consumers are trying to put together a class action lawsuit against LG for the above issues. Lets do something because this is not right!!

I purchased 2 sets of LG appliances. Both of the dryers have sensor drying that has never worked properly. I have called people out who tell me it is the vents that need cleared. After having that done, it still takes hours, literally to dry things. Sometimes I just give up and hang things in my bathtub to dry. I do not recommend this brand. Model DLG3744W. Purchased from Home Depot.

We purchase a Stainless Steel double door LG refrigerator and the compressor failed after 2 years. Base on reviews and talking to service representatives, the reliability of the LG were not well thought of. We contact a used refrigerator supplier to request selling the old unit and the told us we could not give it to them. I will not purchase an LG refrigerator in the future because of the history of unreliable compressor.

Bought this $2600.00 LG refrigerator 1 1/2 years ago and of course it breaks 6 months after warranty expiration. Theres only one servicer in our area. They came to diagnose the problem right away the week before July 4th and company is coming. They ordered the parts from LG but after no contact with them for days we finally called them and they inform us that the parts (Compressor and board) are on back order for 4 weeks (JULY 21st). The back order date is four weeks out!! And we lost over $50.00 in food. Thank god it wasnt more!!We had to buy a Samsung floor model (Cheaper) to get us by and not lose more food. Every time I call to get an update because no one calls us back, I get a foreign speaking person I can hardly understand and placed on hold for 10-50 Minutes!!! I have been told that there are at least 9 people in our area (Valdosta Ga) with this exact same issue with their LG refrigerators!! This is not acceptable! There are a few in a worse circumstance than us, such as an elder couple that just had open heart surgery and no refrigerator now! A single mother with 5 children to feed. Now the only service company in our area doesnt seem to know where the board is and LG says it was delivered! The service center DDD in Albany/Adel says they use a different vender Marcone and it is on back order with them not LG?! WTH!

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

Our expensive LG fridge is dead after less than 5 years. It looks nice, but the compressor is gone and the repairman said he can no longer get the part. This is unsatisfactory. The freezer was full of meat and the fridge, full of food. My old 30 year old fridge at the cabin continues to work!!

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

I have read through almost every comment on here and have to agree with how dissatisfied I am and what a disappointment these machines are. Class action suit please! I have the squeaky tub and mildew/musty smell I cant get rid of. Additionally, hot water is non-existent. It seems in my machine and I cant seem to select Sanitize no matter what I press. Oh, and bleach? I cant tell you how many loads of clothes have been ruined because the bleach does not fully wash out of the dispenser in one wash. It leaks into other loads afterwards.Seriously, a class-action suit needs to be started. How is it that a company / product has so many widespread complaints and concerns with mostly nothing being done about these problems and yet are still able to market their products without any consequences? Lastly, Sandy who has commented on this page is obviously affiliated with LG. I could go on and on with many valid points decimating her comments, but suffice it to say that a washing machine that you have to baby to keep running is a piece of garbage.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

As per other reviewers, this Dishwasher does not clean dishes even after running through a two-hour cycle. Have had a repair person out to inspect and cannot find the problem - just doesnt do the job. He commented that he has numerous other complaints that this product does not clean dishes. Neighbors also have the same product and are not satisfied with its performance. Come on LG - own up and do something to rectify a) the problem with the cleaning cycle and b) the length of time to clean, and c) how do we fix the problem without it costing MORE!

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

Do not buy this junk. If you want your clothes clean...forget it. My clothes come out stinking. I want my old washer back. No water in this machine. It dry washes everything. The clothes smell worse than when they went in. I wish I could get my money back. Garbage garbage garbage. You can not soak anything or control anything you want. We need to get a class action lawsuit going.

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

I have a glass top double oven range. I had issue almost from the very beginning. First off the knobs turn too freely and have started a couple small fires due to this. Just having my dog walk by and bump a knob with his tail turns the burners on. The biggest issue Im now facing is that my right hand burners will not turn on unless the left hand burners are also on and even then they only produce high heat. I tried to get my issues addressed while the appliance was still under warranty but LG is horrible to deal with. They requested a copy of my receipt which I provided but unfortunately they dont have people smart enough their to read the receipt where my range is clearly listed. I have given up dealing with them and will end up just replacing this hunk of junk and will never buy another LG and recommend everyone else avoids them too!

We used the self clean function for the first time on the oven which is only 2 years old. The oven completely shut down, nothing turns on at all, the oven door is locked closed, and when we called LG they said tough luck our warranty is only 1 year old! Do NOT BUY ANY LG APPLIANCES, STAY FAR AWAY!!!

The interior lights of my LG refrigerator stay on when the doors are closed. It heated up the refrigerator, ruined food, and melted plastic components inside. Its Model no. is LFC25760SB.

When we decided to buy an LG refrigerator, we considered the options they had and the style. We looked at other brands before we decided on this one too. Anyway, I like the French door, however were not very happy with the appliance because its only been three years and its not cooling. There was something going on about the compressor having problems with this particular model that we bought, but the problem we had was a leak on the evap. coil. We called LG directly and they sent someone out to fix it, which is good. The contractor was good and they fixed the problem.

I have an LG dishwasher Model LDS5540ST purchased from Lowes on 11/07/2014. The dishwasher recently failed. The error code “nE” repeatedly appears at the conclusion of the wash cycle. We live in a small town about 5 miles from the Lowes in Lewistown PA. Service for out of warranty LG is not readily available from Lowes by certified repairmen in our area. Verify service availability before you buy. Apparently Lowes advertises and sells these LG products without making you aware of this problem.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

Front load washer computer broke after only 2 and 1/2 years old. Home depot said it would cost $350 to fix, LG said things break and it was my problem. Not gonna spend $350 only to have it break again in 2 years.

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

I requested for LG to come and fix my refrigerator since the 15th of June. It is over 2 weeks and I am still waiting for an answer. I would advise that no one should ever buy any appliance from LG. Their customer service is terrible. I do not wish for anyone to live for one month without a refrigerator. Now they are telling me that I will hear back in 20 more days. I wish they go out of business for good for lying to customers...

Wish I never bought this dishwasher. I had it fixed when it was less than a year old, replaced a plastic wheel that used to be made of metal. It made a loud screeching noise. Makes noises off and on that are LOUD. You never know when this will happen. Soap door doesnt always open. Top rack started rusting out in the second year. Was told too bad so sad, not covered, ever. When I called for service, cant remember which problem it was, there are more, was told they wouldnt come out because they were having a problem getting paid from LG. Great! Call back in a month or so, well see if they are paying their repair bills! Ok! Called LG for another extended warranty, they said no. Its up to them, and because Id already called, I guess they knew they would have to pay out on it, so they wouldnt extend it. Now I also bought the double 30 oven, and I love it!!! NO problems, its been just over two years now.