Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

The service for the repair on the refrigerator was great. The call center service for our food loss claim has been horrible. Can’t get a call back or a straight answer. Will never buy an LG in the future.

I thought I was getting a good deal on a 3 year old machine (WT5001CW)... But now realize why it was so cheap. It wont complete any load w/o you having to manually balance the load - possibly multiple times. If you dont babysit the machine it will try??! Every single load ends with uE. Small load, big load, socks only, towels only, jeans only - none will spin!! The only thing this does well is knot tying - all your kids jeans/Stretchy pant will end up in one giant knot! Lg seriously needs to release a fix or recall all of these machines as they dont do the only job they have. Im going to burn the ** out of this machine and post it to youtube!! Ill get a million hits. These things are so broken and hated!!! My wife used to like LG, we have LG phone, TV, stereo headphones - but Im not letting her buy another friggin thing that has LG on it since they refuse to acknowledge the absolute failure of their top load washers!!!

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

Avoid if possible. Bought a washer and dryer pair. It arrived fine and the washer seemed to have mounted great. When it came time for the dryer after the installation, the dryer started giving errors about the ducks being blocked. First checked the actual installed duck work, that didnt help; then removed the dryer from atop the washer and removed the exhaust altogether, this also did not remove the issue. Started contacting the LG support, after some back and forth; reset the machine a couple of times and this also caused no breakthrough. They scheduled a technician to come in 3 days from then.The day the service was supposed to be done, I took a day off work and had a 2 hr time slot. The time slot came and when with no technician. Ive contacted the support again about why he did not show up. They provided me with no concrete reason as to why, and no explanation why they didnt even contact me about it. More back and forth on how to solve this issue and as it turns out they cannot even rebook me for another time slot; since there are no open slots. So now, Im two weeks into not be able to use a dryer with no time that a technician can come in to fix it, and support who dont really care if this gets solved. All of this on a $2500 purchase of a brand new set. To summarize avoid buying LG.

I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed. It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

I've had my LG for 4 years now. It's over my stove and looks and works great. I was so glad when I was able to purchase to finish up my kitchen. My LG do everything from popcorn to cooking chicken. If you haven't tried LG product do so soon.

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

Bought this machine in 2011 from Conns. We never had a problem, but the only thing was where the bleach dispenser it started rusting and I would just clean it. I did buy warranty, but before it expired I called to tell them about the rust. Conns said that is a manufacture problem, they only repair. So I didnt renew it. Now the tub makes horrible noise when washing rinsing. And clothes comes out soggy. I called LG yesterday, I thought maybe they could do the Smart Diagnostic and let me know what machine needs. They said if they did the diagnostic it would mess up the machine?? For them to send a Tech out it will cost $414 with one year maintenance or $302 for 60 day warranty. So disappointed, I might as well go buy a new one.

We have a 25 cubic foot stainless steel side by side refrigerator, 3 1/2 years old. On the 8th we noticed the freezer wasnt freezing (thought we had left the door open), but on the 9th we noticed water on the floor from the ice melting, called Sears where we purchased it and got the name of 2 service techs. The next day he came out and said the compressor had gone out (he mentioned that LG is known for this, and GOOD LUCK with service from them), he gave us a quote to fix it, said for what it would cost it would be better to get a new one. The next day we went to Sears to look for a new one, found out through them that the refrigerator was 100% warranty from LG on parts and labor, so we went home and called LG the next day. By this time we have lost hundreds of dollars in meat and other items out of the fridge and freezer.After contacting LG and talking with an agent, and letting them know we had a compressor go out (let me tell you, every time I talk with a new one, and every time the language barrier makes the communication hard), anyway they said they would get a service call right out. That was on Monday the 13th, I did not hear from them so I called back, and again no service scheduled, the agent said they would expedite and get a service request. On Thursday the 15th, I got an email that we would have a service call on Friday. Friday morning I called A&E service to verify the service and time, they had NO record of a service call. So I called LG and they told me to call A &E myself to schedule, so I did, well A & E says they cant set it up because its under warranty and I have to go through LG, so I call LG back again. I was on the phone for 51 minutes (mostly on hold) with a Michael, results, they will expedite, give them 2-3 business days.On 4-21 called LG to see where we were, was told that A & E has scheduling issues, give them 2-3 business days. Called LG on 4-24, same thing, give them 2-3 days, but this time they offered to pay up to $200.00 for a refrigerator rental. I declined, one, doubt this would pay for a rental for as long as this is taking, and two, we lost everything when it went, so basically living on the basics to get by, NEVER thought it would take this long. I asked for corporate phone number, but forgot this was suppose to be a manager I was talking with, so I was given a phone number and it was the 1st number I ever called for the service, this person hung up on me.Called the corporate number back 256-612-5359. Talked with Rads, while on the phone with me he called A& E and told me that A & E accepted a work order for the repair, but have no record of it, so HE IS GOING TO EXPEDITE THIS TO CORPORATE OFFICE,, GIVE THEM ANOTHER 2-3 DAYS to get a response. However he did offer because of my issues they would authorize a local service repair and pay for the parts, we pay the service and labor and they would reimburse us up to $450.00. I passed on that option, if they reimburse as fast as they get service I may never see the money, and at this point in all of this, I do not trust them. I feel all I have got is a run around and a way of them hoping we will go buy a new refrigerator and drop the repair claim. Not gonna happen.P.S. when we were looking at Sears in the beginning, was looking at a Kenmore Elite, however now that I know it is made by LG, there is no way I would buy it. Our original local service man that we had, told us good luck with LG, obviously this is their normal customer service. We have become a disposable society, and nothing last like it use to, but when you spend $1500.00 on a refrigerator it should last more than 3 1/2 years, and if it still is covered under warranty, you shouldnt have to go through what I have. I would not recommend anything LG, if this is how they take care of their customers.

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

Updated on 05/27/2020: After telling me that there was a scheduling issue with my ticket, LG has disappeared again. I had to remind this fraudulent company that that schedule issue has been there now since April 11 2020. They make promise that someone will call me in 5 days to schedule to fix the machine and nothing happens. I have already spent too many calls and emails with this fraud company. I am also questioning how does consumeraffairs.com get paid? As the brand disappears on you after saying talk in private and there is no option for the consumer to ask why or post another comment. I plan to buy another washer /dryer if this fraud company is unable to fix my machine by Friday 5/29/2020 and I have already filed a ticket with BBB and plan to do that Virginia consumer affairs as well. Prior history is below.Updated on 05/20/2020: After telling me to communicate in private yesterday 5/20/2020, LG disappeared again? Buying more time? After officially waiting 41 days and unofficially over 70 days why does LG need more time? Constantly telling your customers to wait 5 days at a time to receive service calls, which is actually 11 calendar days is, to be polite, an unfair and corrupt strategy. Can someone help me get a return voucher so I dont have to wait anymore? LG has proven they cannot be trusted for service and I dont want to spend next 5 years with this cutting edge technology or the horrible service. Looking for someone higher who can make my Life Good as since I have bought LG my Life is Not good without a working washer. 12 days ago David a manager had promised he will personally make sure he calls me today. That didnt happen either. Please understand its not easy to be without a washer for a family with 4 kids.Original review: Bought LG Duet Steam True Balance Model WM3900HBA in December 2019. Was delivered and installed in my home in January 2020. From the beginning continued to give D1, D2 and other errors and within two months completely died of DE error on March 10, 2020. I had bought extra warranty and service from Best Buy but was told to contact LG since first year of service they provide.LG service is horrible. First ticket created with them, was on April 11 2020 they set up a repair appointment, no one showed up. I called back the lady said just wait and expect a call. Waited three weeks and called again several times on the 7th, ladies would not understand English, On April 8th finally got a hold of a rep, asked to be escalated to to a manager which was the infamous Louis. I asked him I need a return voucher. He said they require 3 weeks of suffering before they would return.Created a new ticket and asked me to wait 5 days. On the fifth day no call from LG. Called on Friday they said their 5 days will be on Tuesday (in 11 days). Today, the 11th day, 5/19/2020 called again and first lady hung up on me as I asked for a manager and didnt want to repeat what I have repeated 50 times. Second time got to a manager called David. He told me today to again wait. LG policy is that without any help for 3 weeks they would return. I keep on asking for a return voucher as suggested by Best Buy and LG won’t respond.

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

First repair company, Carolina Appliance, was awful. They are LG contractors but the serviceman I got was inept at diagnosing problem. I was told to order the main board to maybe solve problem or just buy a Whirlpool. Needless to say, he diagnosed wrong and Im stuck with a new main board because cant return. And the problem (non working ice machine) wasnt fixed. I called LG and begged them to help. They sent Ramon from Excel. Thank you. Thank you. Thank you! Ramon was professional, thorough, and knowledgeable. He contacted LG service team while here to troubleshoot problem properly. In the end he knew what he was doing and had my problem solved and with LGs amazing service, I have a new freezer door and a functioning ice machine. Thank you LG!

We have a 3 1/2 year old LG refrigerator (French door, door in door) that we had installed in our new house. While I love the features, the repairs have been a nightmare. We are currently on our 4th compressor. Each time we have been 1-3 weeks without a refrigerator. We ended up having to buy a little one to get us through.With the installation of the last compressor, our warrantly was extended. The current compressor is supposed to be one of the “new improved” ones. After about 6 months, we lost cooling in the refrigerator and freezer. Part of our meat defrosted (we took pictures). The ice melted in the ice machine. There was no sound coming from the compressor for about a day. Then it started working again. 2 1/2 days later, we had ice. We called repair and it was going to take a week for “their” repairman to even make the first visit. This company had terrible reviews and no way to contact them. We asked to be changed to another certified repair company. We waited 5 days for them. When they inspected the refrigerator, since it had started working again, they could not find anything wrong with it other than high pressure in a line and told us we had to pay the bill. So now we are still on compressor 4 (5 would kick in the lemon law), it stops working when it pleases, fails to consistently keep our refrigerator/freezer compartment at the selected temperature (can be off by 10 degrees), and because the problem is intermittent, we have to pay for the repairman to come if it starts working again before they get there. Love the LG features but will never have another LG refrigerator.

Ever since we purchased the machine (a birthday present that was supposed to make life easier) we have suffered from clothes that stink, even right out of the washer. We tried changing detergents. No good. We purchased cleaning solvents from the store and ran cleaning cycles, good for one wash. Then the stink is back. The company says to leave the door open and wipe the inside rubber gasket dry after each use. Leaving the door open is not really an option and it blocks the hallway. I read that there are multiple complaints concerning the rubber gasket and stink from LG, and their overall response is the same as what they told me. I am more than willing to group together and go after the company for these machines. What a hunk of junk.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

My LG is only 5 months old and I have had to call the repair company out once already to check why it is making a noise. When I called, they where telling me that I could fix it myself. I had to get mad and ask for a supervisor just to get them to send out someone. And now, it is doing it again. The fan in the freezer is plastic and when it gets an ice build up, it starts making a very loud noise. We paid over $3,000 for our new refrigerator. At the time, I had looked at all the reviews I could find and this one was supposed to be the best for what we wanted. I want something done to make this right. When you pay this much for something like this, you expect it to last you for a while.

Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldnt afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they dont stand behind their warranties.They want you to have a hard time using their warranties so that they dont have to stand by them. CROOKS - like Ive never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. Its better to use an ice chest than to buy an LG product. Garbage!!!

Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain. We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

Bought an LG French door refrigerator in June of 2016 and by May 2019 the refrigerator stopped keeping cool or frozen. Was never warned about the huge problems that the linear compressors have and that LG refrigerators only lasting 36 months. After spending 1400.00 and having it last not even 3 yrs is ridiculous!!! Nobody would even come to fix it because it would cost more than its worth we were told and would continue to be defective. So out of alot of money with bad LG product and had to purchase new one but never again will buy LG.... went with GE....

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

This stove has so many different and extra things it can do that it is a great product. It being a flat top, it is easy to clean and keep clean. The burners have very fast heating elements that heat very quickly and there is even a warming burner. They cool off relatively quick also. The oven has several different functions as far as not being just a regular oven, has auto conversion and proof and several other settings besides just bake. The light turns off when you open or close the door which is great because it is never left on by accident. The oven is so very easy to keep clean, the dripped food cleans off extremely easy.

I purchased an LG stove less than 5 years ago. Shortly after the warranty of one year expired, the electronic keypad went out. With the keypad out, you are not able to use the stove for anything - burners or stove part. I contacted the dealer where we had purchased the stove for $850 and he got us the part and replaced it. We had to wait a few weeks for the part to come in. Now the electronic keypad has gone out again and after contacting LG, we were told that they will not stand behind their product or the parts past the warranty period. The warranty on the part was 90 days. We have to fix it to do anything with it. Bottom line to this, do not buy LG as their product is not good and they do not stand behind it. After fixing again, we will see about trading it in for a different brand. Our dealer has been wonderful. I feel sorry for them having to face the public for LGs products.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

The LG Dishwasher is very quiet and dependable and does a great job of cleaning our dishes and pans. We have had other dishwashers, but they were loud and they did not clean our dishes very well.

I have had an LG fridge for a few months and it has stopped cooling correctly, and the ice and water dispenser do not work. I have tried LG customer service 4 times and, on my last call, have asked to speak with a manager. They all say the same thing, promising a resolution, though nothing happens. I have been waiting for over 3 weeks to get help with my problem, but help has not come. I would purchase any other large appliance from anyone but LG, if I were you.

We purchased this fridge in 2010, to the tune of $2,500-. We have had so many issues with it that we are now on our 3rd replacement model. Fortunately, I bought the 5 yr warranty with the store. This last fridge, LG would only cover the pro rated portion remaining, so the warranty company covered the difference. And I had to pay another $500- for another 5 year warranty. So this many years later (6), and the latest fridge delivered a year ago, almost to the day, the repairman is on his way, for the second time in a month, because the ice maker wont make ice. Never buy an LG product.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

I am dissatisfied with my LG top load washer. It is only 3 yrs old and constantly giving UE and UE error code especially on special wash cycles. I had an appliance tech over and paid the $50.00 service charge and they are pointing to the computer and possibly the stator or both. I am scheduled to have an Authorized LG Repair company next week analyze the problem. This visit will cost $75.00 and it can be applied to the total repair. This is not an isolated problem and I am sure LG is aware of it and they dont care! There is a class action lawsuit against LG for certain models with the same problem but mine is not included. What? Give me a damn break LG. Do you know that you have lost me a future customer and I am now warning others to stay away from your washers! I will let you know if I am going to get it fixed or junk it later.

We purchased our LG side by side refrigerator in September 2007. We have experienced problems with the ice maker which finally had to be replaced. Problems with the compressor and the controls on the front panel will freeze up and the only way to reset them is to pull the refrigerator out and unplug it. Sometimes this works sometimes it doesnt. It has always been loud but now it is unbearably loud. Visitors ask us What is making so much noise in your house? and we make sure they know it is our lousy LG refrigerator. Bottom line - DONT WASTE YOUR MONEY ON LG.

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

Purchased the LG Tromm Front Load Washer and Dryer. Home Depot is no help and Tromm is no help. Terrible customer service! Five towels take four cycles to dry!!

Please do not buy any LG washers. I wish I read the reviews before I purchased mine in June. This machine doesnt rinse or spin properly and the loads are always wet and heavy. And this machine makes all the clothes smell horrible. I was told by LG that this was the customer error and the machine needs to be cleaned monthly. Ive never heard of such ridiculousness. A HUGE disappointment. I also never had to post a negative review for any purchase Ive made but especially after I spoke with a rep who was rude and utterly useless, I felt the need to post. Stay away.

My LG WT120C top load washer is constantly showing unbalanced load. It has a 4.3 cu. ft. capacity but wont wash more than just a few items at a time because it wont spin out. It took close to 3 hours to do 1 medium load of towels and whites because it could not and would not balance the load. Even manual redistribution would not work. Worthless machine. Had an inexpensive Speed Queen that was 10 times more reliable than this one. Should have kept it. Will never buy another LG washer.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

Bought an LG top load washer because it was supposed to be the greatest thing ever. Constantly twists clothes, gets off balance and shuts down, and all of my light colored laundry is ruined because the piece of crap doesnt get clothes clean. Cant believe a company would release a machine like this.

I have a brand new refrigerator LRDC2603S delivered on 9/12/2020. The refrigerator did not cool to 37 degrees & remain hot at 45+ degrees. We changed the setting to 33 but the fridge temp was only able to cool to 44 degrees. After numerous phone calls & with technician repaired it 4 times, the fridge temperature is still too hot, over 42 degrees. I have bought a refrigerator thermometer to monitor the temperature.Every time calling LG, it takes at least an hour before somebody answered the phone. Most of the time, you cant get hold of anybody. I was totally flabbergasted when a customer rep asked me whether I had done my troubleshooting after I called back to report the fridge still not working properly after another repair service. The technician was very nice & professional. Its the customer service people that are supposed to provide services that I have problem with. They are either non-responsive or rude or give you the merry go round or totally incompetent. And they will forward my phone call to another dept & then the phone was dropped. Nobody really tried to resolve the issue and give us a solid answer.The issue is very clear. Fridge didnt cool to the set temperature. If you cant fix it, replace it. And when I told them of my food keep getting spoiled. Their typical answer is sending me a link to report it so I can claim. Fridge was delivered last Sept. Its been 8 months and somebody supposed to get back to me. I am still waiting. Its 8 months already.....

Our upside down fridge has been tremendous with inky 2 exceptions. The door trays are too flimsy, even though I do not load them with too heavy items. The freezer baskets allow things to fall through or get caught. The baskets need to be of a solid material and not open weave.

We exchanged a defective Samsung refrigerator for an LG 8 months ago and paid more for it as well. Right after Christmas found everything defrosted in our freezer and the refrigerator not working as well. Called LG and after waiting forever, told that nobody could come out for at least 4 days for repair. The repair guy shows up today to tell me the compressor is shot (again, after only 8 months) and he does not have one on his truck! He had 2 and used both this morning!! Now with the New Year Holiday one will not be delivered until next week and the repairman hopes he can get out to fix it then. After spending $2,800 I really didnt think Id have to be purchasing a mini refrigerator and loads of ice. Terrible product, worse customer service - save yourself money and DO NOT buy an LG product!

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

The refrigerators met my expectations. Ive had it about 3 years now and it still cools well even on really hot summer days. The freezer is really great. Also freezes well. Its also a very quiet device. Doesnt make a lot of noise when running. I like the color, the storage in the bottom, the storage in the freezer, the coolness, the size, the longevity and the pricing is great. But the size is kind of inconvenient for the fridge space in my house. It had to be set out a little farther than expected. The bulkiness wouldnt fit in the area. Its a overall great product. Would recommend it to friends and family. I feel like everyone should invest in one. Its one Im sure will still be in great condition 5 years from now.

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

We purchased an LG in-wall Convection oven in 2010 and have four. After 3 years, the shelves no longer fit properly. I use the convection setting frequently and it seem that this has caused the oven to expand, not allowing the shelving to fit properly. The sliding shelve will no longer fit at all. My wife contacted LG, and their short answer was that it is no longer under warranty. We have never had an oven that did this in this short period of ownership.

I purchased my LG washer in January of this year and I couldnt be more disappointed! Im constantly getting the UE (unbalanced) code when it tries to spin so then it fills back up with water and tries to automatically rebalance itself - which never works - and what a huge waste of water!!! I have to stand over my washer and constantly rearrange my clothes numerous times until it works and sometimes it doesnt if the load is small. Actually you cant even do a small load in this machine due to this problem. I end up going old school and wringing out my clothes by hand! I so wish I had my old washer back as this is awful. I wouldnt recommend this washer to anyone.

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

We bought this LG gas dryer (model DLG 2141w) back in October 2011. We have kept the lint filter clean and washed. It was under normal use and now we have a circuit board problem. The dryer is just 50 days past the warranty. LG product sale presentations say theyre strong but what cheap circuits they must have. Plus the customer services for our tech that researches it was poor. I took a lot of time on hold and the part availability is almost impossible. I will never by a LG product again and hope you turn your head away so you dont experience the nightmare of live good products.

When we purchased this washer/dryer set, we were told we were getting some high quality machines. Sadly the washing machine is a big disappointment. This problem from the very beginning, slimy mildew on the gasket, we had a technician come out to remove the gasket to clean it but that was not the solution. This machine is definitely defective and should not be on the market. If you have any answers please share.

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

Purchased an LG fridge french doors with bottom drawers 3 years ago and just stopped working. LG tech came and replaced the PCB main but still not cooling.A fridge failing after only 3 years is a piece of garbage. Do not waste your money on LG brand.

Purchased on July 2016. Stopped cooling on June 15th. Seems like after reading other reviews, mine is not so different. Compressor goes out and service call takes 2 1/2 weeks to fix. So LG built a bunch of refrigerators that last only three years. Wow, I have a Kitchen Aid that is still going after 19 years. Let’s see Canada or Korea. Would not buy ever again. Customer service horrible. Said they wanted feedback and haven’t heard a peep from them since.

Our refrigerator which cost $2,300 stopped working on Feb. 1st. A call to the number in the manual connected me to a call center somewhere in the world to a person who did not understand English. They referred me to an LG authorized repair service. After 2 weeks and 3 visits and $372.00, the refrigerator still did not work!!! They told me that I need to get an LG factory technician.I called LG who then told me that I must purchase a 60-day extended warranty for $253,29. They set up an appointment a week later with another LG AUTHORIZED repair service. On the day of the appointment we called the service only to be told that he was too busy and that LG did not send him the parts which he needed to do the repair. I called the LG number again who made an appointment with another service. It is now 3 weeks and they are still waiting for the parts!!! To be continued. I thought Comcast and AT&T were bad!!! LG wins the booby prize.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

We maintained our front-loading LG unit as recommended, and our clothes smell terrible. In addition, our daughter, who is allergic to mold, is miserable. After just a few years, we have to invest in a new unit. Do not buy the LG front-loading washer. You have no recourse.

We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.

My LG refrigerator was 16 months old when the compressor went the evening before Thanksgiving, 2019. (This was a known common problem and the compressor was known by LG to be defective.) Even with that, 2 months for them to finally approve a refund. I can honestly tell you that LG has absolutely no concern whatsoever for the hardship or inconvenience that they actually cause and prolong for their paying customers. It was an absolute nightmare getting them to send a service company out in a timely manner. And while they knew that the compressor in this particular model was faulty, they would not under any conditions replace or refund for the refrigerator without having 2-3 separate repair companies attempt to fix the appliance. Four separate times I had to wait 1-2 weeks for a possible repair or replacement of the compressor which was never successful. I had to submit a request for refund twice. It was finally approved by LG on the 2nd attempt, but it still took another 3 weeks for them to process and send an approval to Costco for reimbursement. During this whole 2 month process, I spoke to LG supervisors approximately 9 or 10 separate times only to be told something different almost every single time. I was lied to, hung up on, promised multiple times that a manager would call me (but never once did anyone ever call), I was given mis-information or different mis-information all most every time I spoke with someone. They was very condescending, rude, dismissive, argumentative and could not have cared less that my family had to go without a refrigerator all through the holidays and even the start of the new year. They never once apologized or attempted to fast track anything about the process or help me get it resolved in a timely manner. I found the whole experience completely despicable. I even emailed the CEO and VP of customer service with no response or help whatsoever. By far, this is the worst service or warranty experience of my 61 years of life. Life is NOT Good with LG!!!! What a joke of a company. Save yourself by NOT buying LG products!!!!

On September 24, 2007 I purchased an LG refrigerator (model # LRSC26923TT), dishwasher and microwave at Gabowitz Appliances, East Brunswick, New Jersey. At that time I purchased an extended warranty for the refrigerator. The refrigerator needed to have the icemaker replaced within the year. The repairman told me it was a defective part and since then, it has had to be replaced four times for the same reason. The icemaker melts and becomes deformed. LG keeps replacing the defective part with another defective part as they have not fixed the defect. My extended warranty expires in September, 2012 and from hereon in, I will have to pay approximately $350.00--the price the repairman said it will cost--when it again needs a repair since it was again replaced with a part that is the same as the defective part (as per the repairman). When I wrote to LG they just answered that it is out of the manufacturer’s warranty and they have no obligations.

Last January 2016 we had a new Stainless Steel L.G. Fridge installed. Well within less than 1 year the stainless steel doors on the fridge are already pitting. After contacting L.G. I was informed they dont cover the doors (considered cosmetic) and if I want the doors change I would have to pay the expense of the doors and shipping. This is what I call crappy warranty and customer service and now I would never ever recommend buying any products from L.G. simply because they werent willing to assist in resolving my problem. As a matter of fact their e-mail response back does not allow you to respond back to them so in order to respond back you have to go back through their e-mail website and start all again, a deliberate set in hopes to make customers go away.

In July 2017 we bought an LG electric/convection double oven stove. Almost as soon as we installed the appliance our first incident with the stove happened. I barely brushed the stove knob and the burner turned on. My husband happened to have his hand on the burner and he felt the heat. That should have been our first warning. Jumped forward to December 27, 2017 @ 6:29 pm. Shortly after my husband had heated up his dinner in the microwave, which is above the stove, I smelled something like plastic burning. I said to my husband I bet you bumped a knob on the stove. He proceeded to the kitchen and when he opened up the door flames and smoke billowed into our living room. Between the two of us we contained the fire and help was on the way.My review regarding this stove cannot be put in stars because they don’t have a negative value. As far as cooking on the stove we had no issues. I loved the double oven. But from our first experience shortly after installation to the night our house caught fire, the knobs were a concern. We have grandchildren who use the microwave... I shudder with the thoughts of what could have happened to them. There were no push then turn knobs, which is a common safety on most stoves, Or the knobs could have been on the back of the stove like some stoves. Now we are facing a total remodel on the kitchen, new cabinets, multiple appliances... etc.Yes, we have insurance but that’s not the issue. This fire could have been prevented if the knobs had a safety feature. I feel for the individuals who have the gas stove. I understand their concern. Gas leak vs fire makes for a bad day. With as many reviews I have read regarding this particular problem, LG should have a recall on this model stoves. Look into rectifying the situation so this does not happen to someone else and turn their world upside down. So as far as LG products are concerned, I’m boycotting them. We even have several other household products but when the stop working, no more LG products in my house. LG needs to step up their quality control on the designs of their kitchen appliances. You should never live in fear of ACCIDENTALLY turning on an appliance.

The LG side-by-side refrigerator with ice and water dispenser is only three years old, but major rust has developed on the door beneath the ice and water dispenser insert. The control panel has had to be replaced once. The ice bucket freezes up regularly and so the ice dispenser wont work (it has been replaced twice) and the ice cover has broken and been replaced. The extended warranty from Sears wont cover the rusting problem and LG refuses to do anything saying that the rust is considered cosmetic. We bought this unit because of its large capacity. However, with multiple repairs under the warranty and the rust, we regret the decision.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

We purchased an LG bottom freezer refrigerator on Nov. 17, 2014, model # LFD22786. In June 2017 we noticed the foods in the freezer had become soft and the fridge unit itself was not as cold as before. We called LG and they sent an LG repairman the next day. He deemed the unit unrepairable due to Freon leakage. Because we had already lost about $50 in perishables and some frozen foods we could not wait for the claim to be processed (approx. 5 business days) and decided to purchase a new one (another LG in fact!) while waiting for LG to determine a prorated refund for the now busted fridge. As we dont live in a very big house we simply could not keep the old one and have the new one and asked that they haul away the old one when dropping off the new one. We thought we were doing the right thing especially knowing the pictures were taken by the repairman of the damaged unit, the back of the fridge and also the tag that is on the inside of the fridge. We called LG 3 times since then and each time have been advised that our claim would not be honoured because we did not remove this tag from the inside of the refrigerator. We had told LG each time that we were not told to remove the tag and because they had a picture from the LG repairman we felt that this should have been proof enough but no. We did not follow their procedure. Well, if we had known we would be have but we could not do without refrigeration for another day. What annoys me the most is that LG will not even meet us half way for reimbursement. I was assured by 2 LG representatives that the only reason they would not refund us is because no tag. I fail to understand this logic when it was their repairman who deemed the unit junk. We are technically out $1600, more or less. Up until now I had faith in LG but with them not even considering the refund of any sort is just beyond me. I am a very unhappy consumer. The place that we purchased this new LG fridge from (Lowes) has offered to take it back, refund us the full amount what we paid for it and allow us to purchase another brand from their store. How wonderful is that??!! Lowes knows that a happy customer is a repeat customer. Unfortunately LG does not. Life is not good.

We brought a LMXS30776S30.0 Cu. Ft. Stainless Steel French Door Refrigerator, for $5000 + 3 warranty. As soon as the warranty was over the refrigerator went out... The open window to renew the warranty was maybe a month... I guess they know how cheap their products are to only give us a couple of weeks to renew the warranty. I only wished that I had read the reviews before I brought their cheaply made refrigerator. Now I’m stuck with a big piece of junk. According to the other reviews, if I fix it...it will break down again???

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

So excited to renovate kitchen. Never had LG appliance but heard great things so invested in ALL LG appliances: French door fridge, gas range, dishwasher, microwave, washer and dryer. Fridge: Linear compressor went out at 9 months. 20 phone calls and runaround before I could get LG to agree to service. Now, 6 months later, FF and E code seemingly freezer fan motor is defective. LG service tells me to unplug it for 8 hours and let it defrost all over My hardwood floors and “just put down towels.” And... If that doesn’t work, you need a new motor. BTW: The fridge to the floor is about 1/2 inch so no room for a towel.Gas’s range: Buyer beware. The knobs to light the stove will ignite if you lean on them and then slight turn. People with small kids are taking the knobs off. That is how easy it is to ignite the stove. Just last night my guest almost caught her sleeve on fire from leaning on a knob when talking to another friend. This stove needs recalled. I have tried but fell to deaf ears. Someone is going to be seriously burned, just a matter of time.Stove: Front started rusting 3 months after I got it. Of course they claimed user error. At that time only had used it about 10 times. Inside looked liked it had never been used. Got some of it off but still can see it. Washer: If you don’t clean the rubber gasket EVERY time you use the washer, water will run out the front. So far, knock on wood, love the dishwasher, microwave and dryer.Have had many defective things before and the difference is the service; standing behind products, great customer service, no hassle. That’s what keeps my business. I understand not everything is perfect, but take care of it and you will keep my business. LG FAILS in ALL OF THE ABOVE. Try to get ahold of them and when you finally do, it turns into us vs. them. Sooo disappointed and sick to my stomach knowing I now have another fail code on my fridge to deal with. I’m going back to Samsung. Much better quality and service.

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

This piece of crap not only left my clothes stinky it would not actually wash clothes very well. I was dazzled by a tiny machine they had on top of the real machines. I should have known to never be impressed by a sample. If you want dirty clothes buy an LG. If you try to complain to the company you cannot find a way to contact them. BOO!

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

We purchased our fridge in Nov 2018. In March 2020 the freezer stopped freezing and the fridge stopped cooling. We have had 3 tech come in March to service our fridge on 3 separate occasions in order to evaluate our fridge. Each one said that our fridge just needed a software update. We have asked about getting our compressor replaced or them just replacing our unit and each time they refused because the techs state that the problem is the software.Its now June and our fridge just stopped working again today. Ive been on the phone for over an hour to speak with a manager. Im so frustrated with the amount of time and money that we have wasted with this product and company. All I want now is my money back for the product but they are telling me the same tech has to come out and do an evaluation of our fridge again! Never ever purchase an LG refrigerator. They company will do nothing to fix or even attempt to rectify an issue with their products.

We have now replaced both the main board and control board on our LG front load washer all within 8 months. The cost now equals what we paid for the washer. We are not happy! The service repairman informed me that we needed to put a surge protector on the machine. He used to work for the manufacturer! Where in the manual is that mentioned? For only $5.00, we could have saved well over $1,000 for replacement and service. Why is this not told to the consumer when the machine was purchased? Has anyone else experienced this? Were you told to plug in a surge protector?

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

lmx28988st Refrigerator w/ French Door and two drawer freezer. Two significant issues with major functions!1. Loss use of Freezer! Freezer drawer design is low quality and not durable. Details: Plastic cogs on the drawer track are frail and shear teeth easy. The stack up of the cogs on the rails have excessive tolerance. This combination causes the drawer to easily hop off track and excessive ice build up on door seal and door will not shut. Corrective action: Align better quality cogs with the rails to prevent future door alignment issues. Home band aid: Unplug, defrost freezer, take door off to assist in realignment.2. Loss use of Ice Bin! Ice bin feed components poor assembly quality. Details: The claw components that feed and crush ice have a set screw that will come loose due to low torque and ineffective thread lock substance. This causes the assembly to simply fall apart and render the ice bin useless until repair. Corrective action: Identify the optimal torque and thread lock substance to prevent screw from backing out. Another option would be to capture the assembly so that the screw can not back out from the crusher assembly. Home band aid: If you are able to find all parts, youtube has a few videos that can help with reassembly. Clean the threads of the screw and apply Blue Loctite to prevent from falling out again.

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

We purchased our washer 4 years ago. This was our first front loader so we went for the top of line (or so we thought). Clothes dont get thoroughly clean, get an awful smell even leaving the door open. The best part the bearings go bad. Sounds like a jet engine in my house. Will now be without a washing machine for several weeks while parts are ordered, then another appt to do the repair. Only to be told once its fixed it will probably only last another couple years. Will never buy LG or a front loader again. The machine is junk!

The LG washer we purchased, while now out of warranty, is part of a recall for a potentially dangerous failure, where the drum spins unbalanced and out of control causing the whole machine to be violently tossed about. This has been a three week ordeal, so far. The service center has been very good but the part they need is on back-order, nationally. As of this morning 12/3/2015 Im told by LG that they have an anticipated arrival date of the 12/16. LGs customer service manager tells me that we have no options other than wait. Ever been without a washer for a month during the biggest holiday season of the year? I own an electronics repair shop. Among others, were Samsung authorized. If a part cant be delivered within 7 days, Samsung will ship a brand new TV to the customer. THATs customer service. At this point Im basically forced to buy a new washer, have the LG repaired in the garage whenever they can, and give it to a family member or friend that needs one. Happy holidays LG. Youve seen my last dollar.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

Our LG fridge stopped working yesterday. Its not even 2 years old. Came home to water on the floor and thawed food in the freezer. We think it is the compressor, not sure. We will be contact LG Canada and I hope they stand by their products. But this is still very inconvenient for us. The time without a fridge and the cost to fix an essentially new fridge. And it was not a cheap fridge to begin with and it stops working before we have even had it 2 years!! Would not recommend this product.

My 7100 series LG top load washer is awesome! I had a very expensive Bosch front loader that sounded like a jet all during the spin cycle (even on the low setting), and it grew mold. This LG is quiet and the tub is huge. I am very pleased.

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!