We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LGs answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

My LG LRE3083ST Electric Range worked flawlessly for the first year. Then the controls quit functioning properly. It was intermittent at first. Sometimes I had to reset the circuit breaker to turn off the oven. Then the stove top controls failed. I could turn on only the rear burners. I contacted LG customer service thru their website. The reporting process was cumbersome, but LG agreed to send a repairman out to fix it. The repair seemed to be good. The oven and stovetop both worked. That was 6 weeks ago. This past weekend the stove top controls failed again. Today I contacted LG. This time by phone. The customer service person was friendly, but after conferring with others there, she politely told me that any future repairs would be on me. I have been an LG television and appliance owner for over 10 years. I have never had an LG appliance fail so miserably. This problem is likely a quality control problem, but LG does not acknowledge that. The control boards that the repairman installed in January failed before the end of February. The boards must be defective. My respect for LG just took a big hit. I will no longer recommend the products and will consider other alternatives when I replace my 15-month-old range. I will not pay to repair it because it will probably fail again.

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

I purchased LG washing machine model #WT5101HW on 6-26-2011. In December, I realized that the hot/cold cycle was not hot. The water was really not even warm. I called LG and after speaking to numerous people, they agreed to send a tech out. On December 20, 2011, the tech arrived only to inform me that it was an ongoing problem and there was nothing he could do. It was the way LG designed the machine. On the hot cycle, it adds both hot and cold water so that is why it is not hot. I was furious! I called LG and they informed me that if I wanted to wash my clothes in hot water to use the sanitary cycle which is a 3 hour cycle or the bright whites cycle. My washing machine has an internal heater that is supposed to heat the water to 122 degrees on bright whites and 158 on sanitary. On my bright whites, it is only 90 degrees and not sure what it is on sanitary. LG is advertising that they have a hot cycle when in fact it is not hot and it makes no sense to add cold water to perfectly good hot water and then heat it back up! How is this energy efficient? I called LG again today and now I am being informed that the heater only works on sanitary and if I want hotter water on my cycles, I need to turn up my hot water heater. On page 7 on the instruction manual, it clearly says, the heater increases water temperature and provides better cleaning for sanitary and bright whites.” So, even LG is admitting hotter water cleans better! This machine is a complete joke. LG should not be able to advertise that this machine has a hot cycle when it fact it does not.

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

We purchased an LG model WM2701HV from Sears in October 2010. Within 8 months, the lettering on the controls was wiping away just running down the front of the washer and yes, we get the gray spots on our whites. LG refuses to replace the control face and so we have homemade labels and Dalmatian whites. What a lousy company. Dont waste your time or money. LG does not back up their product.

I have only compliments and no issues whatsoever with 2 sets of LG washers & dryers purchased new at Frys. This review concerns the quality of the washers & dryers themselves, as I have not had to deal with customer services at all, having no repair or return. Had I read the numerous horror stories on this website I would probably think twice about LG appliances. However, I have absolutely no problems with my LG washers/Dryers. The first pair, purchased in March 2011 were front-load 4CF washer model WM2101HW, and WM2101HW, electric dryer. This set still works perfectly at my exs place. The second set, purchased 11/2014, were top-load 4.7CF washer model WT5070CV, and DLE1101W electric dryer. This brand new set works great - the washer has a huge capacity with a short, stubby agitator at the bottom. However, I miss my old LG front-load washers advantages: it uses less water yet cleans clothes slightly better, it is much gentler on clothes hence producing little lint if any, and it washes bulky loads such as pillows better because, having no agitator, it just tumbles the load over and over. So far so good, knock on wood.

Very reliable front loader. Bought to replace another machine of similar size; size being first determinate, because of basement entryway requirements. Secondly, I had previously read print and online reviews, as well as heard some personal testimonies of the reliability of the brand. Some unique features of this machine are the touch screen controls, direct drive drum and the quiet operation with the lilting tune at end of wash. This machine is Wifi capable, but I haven't availed myself of this feature. It is also able to pause the machine anytime and resume without resetting the controls. My clothes get real clean and the cycles are not overly long. Compared to a top loader this machine is also a water miser, HE detergents are advised.

Purchased this new LG LFX31925ST for $3500 from BestBuy July 2013 and now 14 months later the freezer and fridge compartments are warm and the unit sounds like a garbage disposal. Called BestBuy. They said they have no Geek Squad service in my area 15 mile from both Bestbuy locations in my upstate NY location. So contacted LG customer service several times to get a repair for this unit. Unplugged the Refrigerator for 12 hours, plug back in and it was quiet and cooling till 10 hours later when the noise is back but seems to be still cooling. Did a bunch of troubleshooting over the phone with no definitive solution. Called back this morning to LG to explain to them the current situation and requested a service call. Mentioned to them that the service center listed on their repair website did not return any of my 3 phone calls yesterday. So they gave me another service center that they were going to electronically dispatch. This was several hours ago now and no contact from them. Dont buy LG Appliances!

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

I bought a new LG Refrigerator in May 2018. Within a month, I started having issues with the refrigerator. It started making a very loud noise & had cooling issues. I called LG customer service, as it was under a manufacturers warranty. For last 2.5 months, LG could not even repair the refrigerator or provide a replacement. Highly unprofessional customer service, as the updated provided by them changes every week. Considering my experience, I will never buy LG products.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

I bought the LG washing machine in April 2011 and continually had issues with unbalanced loads. Now after receiving the UE error code and trying to rebalance load, I am now getting the OE code and it wont drain. After further research, Im just finding out this product was recalled. I never received any notification. LG is sending someone out tomorrow. Well see how this turns out. But dont think Ill buy LG products.

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

LG Tromm. Well reviewed. No experience with the brand, so it was the first time. It was very expensive 11 years ago, but seems to have come down in price. Extremely satisfied with all the options, for e.g., delay wash, hand wash. The only problem was the mould around the rubber seals. I cant seem to get rid of it, even though Ive tried everything suggested, both by professionals and on the internet. The capacity was large enough to wash a King duvet and clothing for a family of 5. It needed to be energy efficient because we do 3 full loads a week. It had excellent reviews. Repairs are our main concern. Although we bought extended warranties for the pair (washing machine and dryer), it doesnt cover all parts or repairs, but for most. I wish the sales associate gave us the pros and cons of these machines. We have more pros when reviewing the LG Tromm, but more information about the mould problem would have helped.

Door in door latch mechanism fails to function 95% of the time, defeating the purpose because handle opens both doors at once. Design flaw causes frustration every time we open the fridge. Would not recommend. Have had handle repaired once, shortly after installation, and technician assured it was normal for it to be a bit sticky and it would improve with use. After a year, I can say the only thing that has improved is my desire to replace this refrigerator.

We purchased our LG Wave Force top loader model number WT5001CW about 4 1/2 years ago at my local Home Depot for $850. The biggest mistake of our lives. First, the issue with washing blankets, towels etc. The code I think IU or EU pops up and you have to reorganize the blankets and make sure the machine doesnt continue to fill the tub. Sometimes it would take 4 hours to wash my blankets or comforters. Second, the bleach dispenser (I use non-chlorine bleach) seems to always be filled with water. We think the tube is clogged but we are dealing with a more serious issue right now which is my final issue. The third and final issue having dirty clothes come out of my washer after you are supposed to have clean clothes. The delicate cycle does not allow you use to use a lot water so your clothes are not completely covered in water. Then I take out my clothes and find these pieces of dirt and pebbles. Changed all the hoses. Didnt help. Have to shake my clothes of these dirt/pebble pieces then vacuum out my washer to do my next load. We tried to take the bottom plate off and just took off the bolt but the plate is stuck. We did find A LOT of icky stuff on the bolt so we know under the plate is the real issue. Most likely there is build up and needs to be cleaned out. My husband tried to bang it with a mallet to loosen it up and filled it with fabric softer but nothing happens. This washing machine is such a headache and I wish someone would just take it. I dislike it so much. Plus with the recall you cant wash waterproof items, haha. I had the repairman in here about 2 years ago to do what? Not really sure. Please save yourself the headaches and your money. Plus there is a lot plastic components which equals cheap to me.

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

LG Refrigerator model number LFXS30766S/02 - Retail Cost $3,799. topped working on 6/11/2017. It was Purchased on 7/9/2015. The unit was only 23 Months old. Compressor is Defective and there seem to be another issue with it. As an Engineer, I tested the Refrigerator myself and determined Compressor has completely failed. I called LG Service department to let them know that the Compressor is bad and it needs to be replaced. The Compressor is under 10 Year warranty. I was notified that a technician needed to come out and verify this. I was given 2 options: 1. I needed to pay Approximately $345 (I do not remember the exact amount, but it was this high) to come out just to look at it and fix the issue, but this will be a one-shot deal. Or Option 2. $459 to come out and verify, Fix the issue and then have it covered again under warranty for another year.I do not understand why I need to pay these amounts for something that is covered in warranty. Especially when I am reading all over the internet that this particular Compressor, Ice trays and circuit boards are Failing at an extremely high rate. I ended up having to pay $459 to have a technician come out to say that I was correct and they needed to order a new one. Its now 3 Months later and I do not have a refrigerator. We have given up on LG. Never again. Pass the word around. Do not wait on them to do the right thing. We ended up purchasing a Kenmore Refrigerator for the family. For the cost we paid for the LG, you would expect a quality product. But it seems like LG is using the US Market as a dumping ground for their defective items.

Ordered & paid for LG, bottom freezer refrigerator in 2/2014. Delivery was April 1; delivery man lost a part to the doors so didnt close properly. After a LOT of phone calls LG called and delivered a new refrigerator (same model). Two months after use, started whistling. Sounds like the bomb sound effects in old war movies; I timed the whistle... over one minute - each time motor cuts on it whistles. After whistling stops motor runs at an elevated groaning (small aircraft). Called LG for repair (still under warranty); online customer service ignored my request for two months. Finally got a note saying sorry - were having IT issues. They scheduled an appt for a repairman after I called Home Depot (who then called LG). Repairman never showed because the company doesnt service LG unless out of warranty or bought from them (so they told me when I called to find out where they were).Recontacted LG (online chat customer service as it is based in the US) and I keep a transcript of conversations. Week later, awaiting repairman. Refrigerator 5 months old. After reading all comments, I am fearful for the next 7 months. I will not ever buy an LG again purely because their customer service quality is - well I am not suppose to write what I am thinking... How do we stop this company from selling in the US? Who do we complain to? Federal Trade Commission? BBB? Who else?

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

The wash always smells mildewy. The white clothes do not get clean. The door hinge looks like it oxidized (its below bleach so I think that its dripping on the hinge somehow). The hinge locked up and now the door doesnt swing open properly and the door no longer seals so theres a leak on the floor all the time.

Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

I purchased a LG French Door refrigerator in November 2015. It is approximately 17 months old. I was told I needed to purchase a service contract for > $400 in order to get service. I waited all day this past Friday for service and no one showed up. I waited on the phone in excess of 1.75 hours! The call was abruptly ended with You have called after service hours. I called back and was told to call again on Saturday regarding my repair. WOW the service department was closed on Saturday. Monday arrives and a repairmen appears on Tuesday after Mondays call... HOWEVER the repairman only repeated what I was told last week... You need a compressor .. and I dont have one. You will need to wait 8-10 days for the parts. LG IS NOT WORTH the time nor money invested! I want my SAMSUNG back.Updated on 05/02/2017: As I have explained previously, my LG French Door refrig remains on the blink. When I first reported the issues to LG, I was advised to purchase their extended warranty. WHAT they did not tell me is that the sealed unit that was at fault remained covered under their already in place 7-year warranty. Now for the update... The refrig remains on the blink and after a technician has been to my residence x3 and he as engaged in a conversation with the main guy (Ruben), LG refuses to replace the unit as they remain unable to fix the unit. Sadly, they refuse to honor either the standard warranty and the extended warranty that specifies if unable to repair they will replace. And by the way, this was after being placed on hold for more than 3 hours and then having a disconnection message stating that they were NOW closed for the day and call back tomorrow!

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

We have not used our new dishwasher because it leaks in front around door.

LG washer/dryer combo - DONT buy one! Enormous vibration, the house shakes. Close to 2 hours to wash & dry ONE bed sheet. Sheet emerges WET (not just damp) and needs thorough drying in the 20 yr. old reliable Kenmore basement dryer. LG = What a mistake!

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LGs delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.

Failed compressor on a 4 year old Kenmore Elite French door refrigerator. It was manufactured by LG and sold by Sears Canada. Of course I purchased the extended warranty which is now null and void after having been underwritten by now defunct Sears Canada. LG Canada basically told me to go ** myself. I am Horrified that I spent 4000$ on an LG refrigerator and LG won’t step up to make this right given the known issue of compressor failure. The repair bill is estimated to be 1000$, which I cannot afford. I’ve had to purchase an inexpensive used fridge and move a basically lightly used top of the line refrigerator to storage in hopes that LG may step up and do what is right. It is untenable that consumers are being exploited in this way and treated with such a lack of care or concern. I am thoroughly disappointed and will be pursuing every avenue to see my money returned.So far, LG has proven they are driven by profit - they are knowingly selling defective appliances to consumers. I recommend that folks avoid LG manufactured products and spend their money on appliances that are manufactured by reputable companies that will stand behind their product. Compressors should last 10-20 years. 4 years??! They are defective and LG needs to own their mistakes.

After buying a new LG front load washer from Home Depot it started having an extreme vibration issue. We have been calling, no less than 30 times over the course of 3 months. They have not been able to provide a service person to repair it. As of today I was hung up on twice, an told that since the machine is now out of warranty to call Home Depot. Really, we spend 3 months working with you, providing you with a service provider in our area and now this. Never again will I buy anything with the LG name attached to it. I spoke to Sherry and Jessica in the executive services dept, very rude, one actually hung up on.

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

Following in quotes is my last communication to LG about the warranty claim for my over-the-range microwave. Following their second opinion mentioned in the communication they finally replaced the unit. Honestly I have a house full of LG appliances and electronics and all in all I’m happy with them all but if my warranty experience is anything like standard, I hope your product never breaks. The following stands as my review: “I have a warranty claim for a $189 over the range microwave that’s been going on since 7/11 with 6 repair visits and another scheduled for 9/21. Everything has been replaced at least twice and some things 4 times and it still doesn’t work and still, regardless of my begging including a desperate letter to the company president, you refuse to replace the unit. Your last reply was that my request was denied and you were seeking a second opinion. Turns out it’s from the same repair company who have already sent two different technicians. Love your products. HATE your warranty service. Case **. Service costs listed on visit receipts exceed $1,700. Seems a bit much for a $189 unit. PLEASE HELP!!!”

LG LFX31925SW Refrigerator - We purchased the 31 Cu FT French Door LG refrigerator a year and a half ago. It is a wonderful refrigerator as far as capacity and how it functions on the inside. Not the most streamlined looking from the outside. And it hums all the time, not sure what part is doing that enough to wake me up at night. I recently pulled out the gliding drawer and to my dismay, the back wall of the refrigerator is cracked. Who would have thought the inside wall of the refrigerator would be compromised and cracked. Calling LG service center was a waste of time. Not only did they only quote the one year parts and labor (not sure on what) and the 7 yrs sealed system (whatever that covers?) and 10 years on the compressor (seems to hum every night). They read a script and have no other answers, always seems to be someone you cannot understand what they are saying and they can hardly speak English. When I mentioned I believed it was delivered in that condition, they said NO it was empty when delivered to imply I lied. Well no, the delivery folks set it up. I had to do nothing. So the repair company tells me to tape it, there is no way to repair it and no warranty. Really, no warranty on the structure of the unit. I call it cheap and wont buy another LG product ever. I feel blessed after reading the nightmares of other customers and with all their problems with defective parts and getting no results. My question is what has happened to products in America. There is no quality left.

When our old refrigerator quit a little over 2 years ago, my wife and I shopped around and decided to purchased a new LG refrigerator. When the door panel control indicated we needed to replace the air and water filters, we ordered replacements but before the replacement arrived the cooling shut off completely and we lost everything in the refrigerator. We later learned that if the filters are not replaced immediately the cooling shuts off. A little over a week ago and without filter replacement warnings, the refrigerator and freezer stopped working altogether. Again, we lost everything in the refrigerator and freezer. LG customer service was not helpful. We were told a repairman would contact us within 24 hours. 48 hours later my wife tracked down the repairman. I note it was not the repairmans fault. The repairman said the electrical operating panel, compressor and something other part were all bad and had to be replaced. Basically rebuilding the refrigerator. Repairman would order the parts. 6 days later we are still waiting. Using a dorm refrigerator from my office to keep milk cold for our two kids. LGs customer service has been totally inadequate and very disappointing.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

Compressor warranty 10 years. Fridge installed 09/07/2017. Compressor failed 01/18/19. Compressor worked for little more than a year. Fridge cost over $2k. I am 65 and have never had a fridge compressor fail.

We have owned the LG gas range for over two years. It had features that the wife liked. Before purchasing I read the reviews that were positive. With a large family we use the range a lots. We have not had any issues with this product. We are very satisfied.

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

I just purchased this house in July, all appliance are LG. During home inspection the stove blew up and had to have heating element repaired, now the Fridge is not cooling and its control board is not working. Repairman out for Fridge twice said it will cost $600 to repair, better to buy a replacement. These LG appliances were purchase June 2012, they are a 2 1/2 years old. What a joke. Junk in my mind. Parts come from Korea so you have to wait a week to get them. JUNK.

Im just like all the others, worst purchase ever. No cooling, No freezer, No error message just a warm refrigerator and No service call for 4 days. Good luck on repairs if approved!!!

My LG front loader stopped working. I have had 8 failed appointments and three in home visits - no one can fix the problem of the clothes not cleaning, the water not filling. I have cleaned the washer, I have turned up the hot water, all to no avail. Horrible smelling washing machine.

I purchased this as part of a set in 2017. Its a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

I purchased my LG Washer and the entire area around the bleach spout is rusting on and underneath. Its truly crazy they get away with selling such a cheaply made product. Anyone thought class action yet?

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

The looks are appealing. Its function has been great. Everything in its design is functional and the movable shelves are really nice as to cleaning I can remove the glass and clean any spills that occur. It has the spill proof shelves when there is a spill its so easy to clean up. Its quiet when running as we have an open concept room so that doesnt interfere. I love the bottom freezer and will always opt for that as there is so much storage and the convenience of two drawers to pull out what I need. I can also pull that out and clean when needed.

I bought a kitchen package and felt I was getting quality top of the line products. I am so disappointed with the easy clean function that does nothing and completely shocked it did not have the regular self clean function that I have had on all my stoves for over 20 years. I feel I went backwards on features. Oven works good and I like the convection feature. But cannot get it clean can’t use oven cleaner and thought oven cleaning in my past.

I just purchased my brand new LG washer & dryer about 6 months ago. So far, so good with the dryer, but the washing machine is terrible. Its constantly leaving patches of lint on my delicate/cold wash clothing and light patches on my other clothes. The set that I purchased was very expensive and this is unacceptable.

I purchased an LG Washer and Dryer a year ago. After reading all the complaints, I think I am lucky. I just hope I dont experience the problems others have. My problem is cosmetic. l love the washer but the lip on the washer is disintegrating. I contacted LG with pictures and was told that the product was not defective. They blamed it on customer abuse.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

We purchased an LG washer in July of 2014. I have not liked it from the start - tub is too deep, fills with very little water to wash clothes, feel clothes are not clean. The washer broke on July 30 and repairman from Sears, where we purchased washer and dryer, came the next day. He advised us that valve was broken so water was running in constantly. He told us he would have to order it from South Korea (what?). Not acceptable but he could not order it in U.S. I called Sears Parts and was told they had the part and would send to us. The part arrived on August 3, and the next day two more valves arrived from Texas. I called tech dept but was told our tech had set August 10 for repair and they could not change that!! How screwed up is this? Never purchase LG again nor will I purchase appliances from Sears. Totally disgusted. Tqq.

I purchased an LG French Door Refrig in Sep 2013 from HD at a hefty cost of $3,046, including 5 yr warranty. The fridge worked fine until 5 months after the extended warranty ran out. The units refrigerator and freezer areas stop cooling. I called LG service center and they diagnosed a failed compressor. They referred me to 5 authorized reps within 50 miles of my residence. None of the service reps wanted to touch the unit. They stated that LG refrigerators had high linear compressor failure rate plus LG was delinquent in remitting payment for their services rendered. LGs compressors are warranted for 10 yrs. but purchasers must pay for all labor and trip charges. The authorized reps stated the average cost of to replace the compressor was between $600-$1200. This is no way that I would invest this amount of money for such a high failure product. CAVEAT EMPTOR!!!

Purchased LG LFSX29766s 3 years ago. Linear compressor failed within 1 year. Went through a nightmare of a process to have it replaced (had to buy extended warranty to cover the cost.). 2 years later -- linear compressor has failed again. Turns out this is a known problem with LG refrigerators. When they repair they just use the same faulty technology which ends up in repeated failures. Multiple class action lawsuit launched against LG. Awful product. Very disappointed in customer service response.

When we bought our home 3 years ago, we purchase a new LG refrigerator. What a mistake, the freezer doesnt work properly; it will only freeze when it wants. All of the inside storage bins are broken and ice maker will not make ice. I dont plan to ever buy a LG product again.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

My husband and I built our house and moved in just over a month ago (September 2012). We decided to purchase an LG stainless steel dishwasher, because it was visually appealing and we were told it was quiet and had positive ratings. I must admit that the dishwasher is extremely quiet; however, it has yet to clean our dishes since the first time we have used it. The dishes/glasses on the top rack always come out dirty, and often, I will have to put them back into the dishwasher for a second or third time. There have also been a few times where the dishes were still wet and I had to dry them by hand. The most frustrating part is that the last few times we have used the dishwasher, we have opened the door just to discover the package of detergent stuck to the inside part of the door unopened (we use Cascade and have never had issues before). As a result, the dishes were only washed in water since no detergent was released out of the package which was still intact. Clearly, this dishwasher is too weak, as weve only had it for a month and age cannot be to blame.

Since April 10 my refrigerator problem has not been fixed. Tech visited five times in four weeks for repair work. According to engineering dept of LG, this refrigerator can not be fixed. This refrigerator was purchased in August 2015. I have lost food twice approximately value $400. I have NINE people living in this house and have NO refrigerator for two months. As per LG’s request Original purchase receipt has been submitted twice. Is it normal?

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

When we built our house in 2006, I specifically requested LG appliances. This was a huge mistake. Within 2 1/2 years, the dishwasher quit working. I went to LGs site and found a repairman. He proceeded to tell me that the motor had burned out and it would be over $300 to repair. LG said that since it was a 2-year warranty, they could not help me. Last year, the temperature control on my range went out. The temp would be set for 350 and within a few minutes, the entire kitchen was filled with smoke because it had scorched everything in the oven. Needless to say, I didnt even bother with a repairman. I simply replaced the stove. At about the same time, the icemaker in the French door refrigerator quit working. After googling troubleshooting recommendations, it would appear that this is defective as well. It would be over $200 to repair but I believe it was mentioned that it would fail again soon so there wasnt any point in replacing it. That leaves the over the range microwave. So far, it is the only thing that hasnt screwed up. I will never purchase nor recommend purchasing another LG appliance.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

Bought washer about 4 years ago expecting it to last 15 years or more like the previous one. Suddenly completely stopped working during a wash cycle. Replaced the main control board, but now it goes through different cycles for the same program and some of the features dont work like before. LG wouldnt stand by their product. Dont recommend it, as they dont seem to care about the quality of their product.

LG 7600 top loader does not have the capacity to really get clothes clean. As it drains it leaves a scum which gets left on clothes. In my 45 years I have never had such a poor performing machine. My husbands jeans were dirty and mucky from working out doors. I ran it on the best setting I could find. I took them out and put them in the dryer. There was so much sand and dirt in the filter and the bottom of the dryer. I knew the washer had not even came close to getting them clean. Because it has no agitator, the clothes are only bathed in water so really dirty ones dont come clean. Oh how I wish I had my money back on this machine.

My 2006 LG refrigerator LRFC22750TT almost caught fire due to a faulty interior light mechanism. The turn-off buttons for the interior light failed causing the bulb to stay on and melting the interior (plus, spoiling the food due to acrid fumes/temperature). I called LG and they are sending a technician out tomorrow morning. Im not sure what the resolution will be but I will be insisting on either repair or replacement at LGs expense.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

My LG bottom freezer refrigerator was 4 months old when it started to emit a chemical odor that permeated the foods and made them inedible. It smelled similar to the smell that it had when it was new that the manual said would disappear a few days after running it and it did go away. I called LG, and they sent a repairman, who opened the door, said he could smell nothing and that was it. Over 2 months, I called LG and I got the run-around until finally they said they will do nothing. I replaced the fresh air filter at 6 months to see if that would help, and it knocked the odor back for a few days, but then the odor just came back. Now, I have a brand new refrigerator sitting in my kitchen that is totally useless. Do not buy this refrigerator.

Bought a stove from lg. This is a $2000 stove. New to lg. Just came out in 2016. About 3 months after purchase the stove needed a new brain, 2 thermostats and sensors!!! I need a new stove. LG executive customer service was rude and relentless. They would not replace the defective stove stating it just needs to be fixed. For peace of mind and for your sake do not buy Lg products. They care nothing about the consumer after they get your money.

Bought a brand new stacking washer/ dryer set in March of 2018. Loved the features and functions, and it ran smooth and quiet. By January 2019, the door hinge had seized, and we noticed dried soapy residue under the left side of the machine. Had to argue with LG to replace hinge under warranty, and they tried to charge me to un-stack the unit. The tech said that we should be more careful loading soap into the tray, and that dripping soap gets on the hinges and eats the metal. Seems like a pretty big problem for a washing machine where the dispenser tray is right above the door hinge.By April, the latch had also failed, but was out of warranty. Fortunately I had purchased an extended warranty. They also tried to hit me for $150 to un-stack the unit. Now here we are in June 2019, with a seized hinge again! Door wont fully open or close, and now the door leaks when a cycle is run. However, the unit is also leaking from inside the soap apparatus somewhere inside the machine. The entire leg, face plate, and the inside of the machine is rusting below the soap tray. This probably caused the first hinge issue.Warranty company says it is a pre-existing condition and will not cover corrosion and rust related issues as that should be by the manufacturer. LG says its not their problem, and only offer a 90 day warranty on first hinge replacement, which is expired. I am now on the hook for the entire repair, which is yet to be determined (since I have to pay for someone to even come out and tell me what is wrong). Not even a year into it, and this thing is a piece of garbage. With the two units, tax, delivery, installation, extended warranty, new floor pan, etc., I spent $2000.00 on this set, and all of that is completely worthless when you have a problem with it.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

LG Gas Range Knob Safety Issue - We recently purchased a 30 slide-in LG gas range and soon found out that it does not take much for the control knobs to be unintentionally rotated to the on position and start releasing gas without us noticing it. One has to lightly press each knob and the mechanical safety lock is immediately released which means the knob can be rotated unintentionally and Gas starts to be released. So far in the space of less than 3 weeks we have had at least three incidences when we did not know that the knobs were accidentally turned on (perhaps by people brushing by) and were only alerted by the smell of gas filling the kitchen. The Home Depot seems to have no return policy for major appliances but we shall be going back to our local store to see if they will make an exception and replace this range with another model. If they refuse to take it back, you will hear from me again.

Our 34-month-old WM3370HVA front load washer started making loud noises and smoking on Aug 20. Here it is Oct 30 and the machine cannot be repaired because not parts have been available. We have submitted our complaint numerous times via LGs website to receive a call back within 24 hours, as the website claims. No return call has been received. We went to Pacific Sales in Best Buy to get their help. The rep spoke with LG customer service and said we would receive a call from LG. That never happened. After several failed attempts to get assistance we spoke with Brenda at ext ** in Alabama. She said she would research our complaint and get back within 24 - 48 hours. That never happened.Oct 17, I spoke with Wendy because Brenda was not available to learn the parts would be at the warehouse tomorrow. Wendy said she would email Brenda and the repairman to notify them. Still have not heard from Brenda. The repairman said he could not do anything until we requested a new work order, by calling LG customer service. Oct 19, after 48 minutes on the phone with various reps and hearing the your time is very precious to us recording 48 times, the call was disconnected. Did the rep call us back? NO!Called customer service again to get an appointment for the repair. They had Monday and Tuesday, next week available. We will be out of town visiting a terminally ill family member and need an appointment after our return on Wednesday. Sorry, they cant schedule that far in advance. We suggested that perhaps there was someone in the company that could schedule an appointment more than one week in advance. The rep said she would see what she could do and call us back. That call has not happened. So two months dealing with LG to repair an expensive machine malfunction is still unresolved. We will never buy another LG product. Avoid LG if at all possible!!

I purchased an LG refrigerator, model lfx31925st at Home Depot on 9-24-11. Ive been having problems with it quite often. I called LG many times once they sent their technician to check it out but he did nothing. I was not home at the time but my wife was. As Im typing this, the refrigerator is not cooling. I lost all my stuff. It was the most expensive refrigerator at Home Depot. Do not buy LG.

I absolutely love my LG refrigerator. Its middle drawer can go to 29 degrees. Great for water bottles and beer. The inside is very spacious and if the filter runs out on a Sunday night, you can still use water and ice not like another brand.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

After reading so many one star reviews, Im now concerned this dishwasher may break at any moment. Ive had no issues and have used it almost daily for about one and one-half years. I guess Im fortunate because this was given to me by a family member who was moving into a new home and remodeling the kitchen with all new appliances (installed it myself). LG inverter direct drive. Ive always used Finish cubes.

After 4 years of no issues with our LG refrigerator, it died one day after we hosted our daughters bridal shower. Needless to say, we lost all the food. Called a repairman, came out and informed us it was the compressor and it was under warranty. He also warned us that LG has been having issues with the compressors. We called LG and they told us that their repair service (through A&E) couldnt come out until 2 weeks later. I waited ALL day and no one ever came. We received a call and email to call back the next day to reschedule. Naturally I assumed they would come asap. Well to my dismay, they couldnt come out until 2 WEEKS later. Are you kidding me!! We had been without a fridge all this time and they expect you to wait even longer and its their negligence! We were so frustrated and disgusted we just gave up and bought a new refrigerator, a Frigidaire, since it seems price doesnt guarantee it will last!

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

I love my LG washing machine! It was a little cheaper than Samsung brand and it really fits the bill. It is very energy efficient and doesnt use a lot of power. I also enjoy how thorough and fast it is!

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

I had purchased the above fridge and after 17 days its compressor was burnt. I insisted for its replacement but after full assurance by the companies repairing manager that any future complaint will be attended with immediate replacement, I gave my consent. To my utter disappointment, only after 3 days of its compressor being replaced, the same again, stopped working. Immediately I requested the repairing manager to provide a staff for its original repacking after which the same was delivered to authorized service center, viz. M/s S.R.Service Plot no 2.Raghunath **, Mahmoorganj, Varanasi, Uttar-Pradesh (INDIA) for replacement, but still after nearly two years, I have not received the replacement nor have my requests made by personal visit to your office been attended. Now, online complaints are also being directed to Branch Manager, Varanasi. On contacting her on mobile she had assured to revert yesterday but on several calls today, it was revealed that still they are checking their records. As a customer, I now request you to refund my money with interest and also compensate for the mental agony faced by me till date. Please, HELP ME GOD.

My LG washer wt5001cw has got worse after two recall services. And LG cannot fix the problem and refused to recover it to the original state.

I called customer service at LG. A woman helped me with the issue. She repeated what I told her in her own words. There were no problems understanding each other. She told me a technician would be calling me to set up an appointment. About one hour later a man from some company called me and wanted to know what the problem is. The young woman had told me she would explain to the technician. Anyway I explained it all again. He said This is the problem and started to repeat what I said EXCEPT he wasnt saying what I had the said. I tried three more times to explain the problem. He got angry (actually he wasnt happy when he called), he got me upset as I tried four times to explain the problem. I suggested we make an appointment… he said NO. I dont come out until I understand the problem. He said I will look at the manual and call you back. He did that… Lo and behold he STILL DID NOT UNDERSTAND. I then called LG back. The man (sounded like he was in India) said You have an appointment on the 8th of May. I told I knew nothing about an appointment. He said May I call the person that called you. I said Fine. Have not heard back. A few days ago my older son was at my house. He said Mom, be careful. I was turning on one of the front burners. He must have noticed the large flame. I never told either of my sons about the fact that my clothes have been singed when turning on the front burners. Just let something happen in my kitchen because of the stove and you know who will be sued big time...

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

The size and features make this fridge. Led lights, size, freezer & icemaker/water dispenser are great. I was looking for specific features and this model has them all. I like having pull out drawers in the bottom freezer and 2 ice makers make the options worth it.