Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

I purchased an LG Inverter because I had purchased an LG washer and dryer set and I was happy with them. The dishwasher in the beginning worked okay. Now the dishwasher stinks and my dishes are not clean after a 2-hour wash. They come out filmy and dirty. I wash the dishes before they go into the washer and it still does not help. And my clothes washer has developed a horrible smell. I have followed the cleaning instructions with marginal success. With the dryer, I was able to program dryer settings and now that doesnt work. I will never buy another LG product again. Buyer beware, do not buy these products.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

Oven window shattered on first time self clean use. Since oven is brand-new this is bad in and of itself. Dangerous! Technician has not been out yet. Will post update. Telephone scheduler warned us that, although we are in warranty period, if we ignored error messages, or misused oven, we may be liable for cost of new door! What? Are they sending out ovens so dangerous that you have to be credentialed to use them?

This has been the worst washer ever. Like so many reviews before me the washing machine never shuts off. I have been washing one blanket since 9:00 this morning. I just told it to spin out so it would stop. I read many of the reviews on this LG waveforce washer yesterday and felt it wasnt worth the time and money to work with it. Cost me $2000 today to replace the washer and dryer because I wanted them to match. I am actually going to set the pair in garage hoping that there is a class action suit and I get my money back.

I will never purchase another LG product, they are inferior, and the manufacturer doesnt stand behind their product at all! We purchased a French door refrigerator and electric range 4 years ago and we have had nothing but problems. The refrigerator light malfunctioned while still under warranty and could have burnt our house down. Luckily, we were in town and I caught it just as the light cover had melted and warmed up everything in our fridge. The cabinet above the fridge was so hot, we could have cooked eggs in it. The ice maker has always had issues, and the fridge has intermittently frozen our vegetables at will. The manufacturer did replace the light fixture as this was a well-documented problem and I found hundreds of others online with the same melting problem including a few that actually did encounter a fire. The electric oven we purchased has had issues almost from the time the 1-year warranty was up. At times, weve had one or two burners that wouldnt work, and most recently, the start button on the oven doesnt work. We had this repaired a month ago, only to have the same problem the day before Christmas. In calling the repairman back, it will cost us another $400 after the $80 last month to repair this relatively new oven. We arent willing to dump another $400 into this piece of junk, as we have no confidence that it wont go out again soon. What ever happened to quality? LG stinks, and I tell everyone I know not to buy from them!

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

Why is zero stars not an option I wonder? Do not trust in an LG refrigerator! I bought all new kitchen appliances five years ago (all LG) and the most expensive was the french door refrigerator. It is supposed to have a state of the art linear compressor. Well, please research and you will see many people in the same position as myself. After two years, the refrigerator compressor failed. It was like pulling teeth to have LG get a technician out to my home even though it is under warranty. Low and behold, after numerous calls I was able to get a technician to my home to say I need a new compressor. Parts needed to be ordered - another delay which took about three weeks. Finally a technician returned once all parts came in, just to say there is also an internal leak in the fridge and it needs replacement! I have now been without a fridge for about 5 weeks and LG still hasnt helped with a resolution. I have an alternate resolution case assigned and that can take about 10 more days for them to determine what action LG will take if anything. Absolutely awful customer service no matter who you get on the phone and they just dont care saying its their policy and they do not take action. Buy any other brand!!!

Bought the French door fridge because I liked the look. Trouble started with Best Buy, delivered fridge and did not have install planned. Called to have installed on Oct. 29, 2019. Unit does not get below 42 degrees, it fluctuates between 42 and 48. And its empty. Tech came out Oct 14, still not cooling. Called LG back Oct. 15, said wait 24 hours. Called Oct 16, service person Patrick did nothing, though thought he was scheduling service. Called Oct 18. Regine scheduled service Oct 21st, first available.

We purchased LG washer WT5070VC and LG dryer DLEX5170W in November 2012. Total cost new at Home Depot was $1400. They are both broken and cost of repair is $700. I contacted LG this morning and spent three hours on the phone with them. They did several diagnostic tests over the phone. They offered nothing. They did try to set me up with a local repairman and could not find one. We contacted Home Depot on our own and paid $97 for their diagnostician to come out. His price for repairs is the $700 mentioned above for a washing machine clutch and assembly as well as the dryer vent blower. These are both minor repairs and will still have this gross total to fix. Will never purchase LG again and plan to discourage others from buying as well. If there is anything I can do to further contact LG, please let me know. I have sent an email to their customer service dept following my phone call with customer service and diagnostics this morning.

I have an LG front loader, real nice. Easy to use, don’t like the idea can’t clean the area where you place the soap and softener. It should be easy to remove to prevent mold etc. The model we have even though you can place a large quilt inside it is still wet after the first spin. You have to do a drain and spin in order to get the excess water out. Maybe it would work better if it was a top loader without the agitator inside.

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

My 7100 series LG top load washer is awesome! I had a very expensive Bosch front loader that sounded like a jet all during the spin cycle (even on the low setting), and it grew mold. This LG is quiet and the tub is huge. I am very pleased.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

Washer worked great however main PC board needed replaced after 4 1/2 years. Wow. So this is and was by far the most expensive washer. My last washer was working fine after 10 years. I gave it away when I purchased this LG. Im very, very disappointed!!

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

We purchased a complete new set of appliances (including this LG electric range) in September 2011 at Best Buy. During the late summer/early fall of 2013 we began to experience difficulty turning the stove top burners off. This progressively got worse and shortly thereafter we started to wake up in the morning to a glowing red burner on high; so it also turns “on” by itself. Since then (approx. 6 months ago) I regulate our LG electric range by turning off the “range” breaker in our house circuit panel. This is really inconvenient. I quickly looked online to see if others experienced this problem and soon became aware of recall #13-031 initiated on November 8th, 2012. I then called LG and explained the issues; they transferred me to the recall department who initially said “sorry, your range is outside of our recall parameters; it’s too new”. I explained that I have the identical make, model, symptom, and purchase location as what recall #13-031 states. They didn’t care. I then informed LG that I also have three young daughters and I am afraid I will forget to turn the household circuit breaker off and one of them may get burned or our house could burn down one night. Again this didnt matter.During this same call the lady I was speaking with asked if we still owned our LG top load washer. I said “yes, we love it”. She said that unit has a recall and they would send an authorized tech out to repair it. This occurred in the late October/early November time frame and the washer was never the same, ruined. They tried several more times then finally agreed to replace it. We went without a washer for two months and commuted to and from the laundry mat almost daily while we waited. They finally exchanged it with a new model which runs great. During this wait I kept on calling LG customer service not only asking where our replacement washer was, but also updating them on our LG electric range. One day in December I finally was able to talk to a sympathetic recall rep who said “your range is included in the recall; it’s deep in our notes”. He said he would arrange the recall repair, finally! A few days later the local LG authorized repair center called and said they could not find our unit listed or a recall number which they needed to obtain the parts. I called LG again, spoke to a lady, and she could not validate my previous call. Regardless she heard me out and said “we will take care of this under good will”. The LG authorized service center came out in early December to inspect it, verified the problem and ordered the parts. They returned on December 17th, 2013 and installed the new parts and as soon as we activated the breaker the burners lit up red on high; once again the recall made our appliance worse. I stood right next to the tech when he called the LG tech line on speakerphone. They informed him not to touch it anymore; he has done all he can do. They will review it for replacement. Again, this occurred on 12-17-2013. I was emailed a link and submitted my proof or purchase. Then a few weeks later on 1-10-2014 I was contacted by an RA coordinator, “**”. She said LG would issue a refund but first needed to pick up our range, truck it to Minneapolis, package it, right it to Illinois, inspect it and then issue payment. She said this process would take “2 to 3 weeks” which after our recent washer experience I really have to question. I asked what we should do for 2-3 weeks without a range? She said we could front the costs of a new range and if we don’t have the money then perhaps we could explore financing it at zero percent interest then pay it off when the check arrives… I then asked what if LG repairs our range and ships it back or rejects the claim? Dead silence… I politely said this would not work for us. We have a very dangerous LG range and we want it repaired or replaced just as LG did with our washer a few months ago. We cannot afford to be without a range for 2-3 weeks nor can we afford to purchase another new range and wait for unknown results. LG denied this request three times (last conversation on 3-18-14) stating because our LG electric range is not part of the recall. So here we sit waiting, not sure this above experience is aligned with the LG Mission Statement.

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

I bought a kitchen package and felt I was getting quality top of the line products. I am so disappointed with the easy clean function that does nothing and completely shocked it did not have the regular self clean function that I have had on all my stoves for over 20 years. I feel I went backwards on features. Oven works good and I like the convection feature. But cannot get it clean can’t use oven cleaner and thought oven cleaning in my past.

Updated on 06/25/2020: I posted here on June 6 about my less than 2 year old LG French door refrigerator compressor failure. LG responded that they would resolve the issue with me. After much back and forth, they did not send me the promised email for resolution. I hope that by posting this, someone will respond and help me resolve my issue.Original Review: Bought this fancy LG in May 2018 for 2500.00 from Lowe’s. In March 2020 compressor goes out. I am still waiting for the compressor to arrive and today is June 6. I am on my fourth month with no refrigerator. Do not buy an LG refrigerator. I wish I never did!

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LGs customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next. There is no hierarchy, and no one gives a crap that your expensive dryer is crap. Run as far as you can from LG if you are looking. We are hoping our machine is running by next week so we can catch up on 10 loads of laundry while we wait for 10 days for parts. Very poor communication between LG and subcontractors as well. It’s so frustrating. We are going to talk to the Home Depot as well where we purchased as well. They should know they are selling inferior, defective products right? LG, step it up. If you own one, buy that extended warranty. You will need it!

I purchased the set of washer and dryer last year from Sears but I have been regret to change my old Whirlpool set that I had it over 15 years. I only decided to change them because of water consuming. Other than this both were working perfect. I have two football player teens at home and I have to do laundry almost every day but most of the time the clothes are coming out smelly and I have to rewash them and using more electricity and water. I wish I could have my old one again.

At invitation via email from LG, I spent quite a long time writing a careful, truthful evaluation of my fancy still-under-warranty LG washer WM3875HVCA, which has had about seven or eight service visits. Both computer panels have been changed out; the water valve has been replaced; the door latch has been replaced; and still, the thing locks when I try to open the door post-cycle. Also, water continues to leak into the drawer serviced by the water valves, and the supposed anti-wrinkle option, which an LG representative told me directly on the phone is supposed to be constant for the eight hours as indicated, appears to do nothing. It is never on, whenever I check on it after a cycle.I had written a grammatically correct, no swear words, truthful review, and picked only two starts out of five. Would anyone like to guess how LG responded? They denied allowing my review to be published on their site, supposedly claiming it did not meet their guidelines. Um, would those guidelines include singing only praises of their products (i.e.. if you give a negative review, they dont want to hear it, publish it, or know of it)?I am completely disgusted with this situation. LGs email denying my reviews acceptance told me to submit another review as if anything similarly negative would receive their approval for site-publication.As long as I dont rave about this washer, I suspect they are never going to allow anyone to see what my experience has been because then, prospective buyers would take a pause before considering a similar purchase. Indeed, the only reviews, which I read, on LGs site are all glowing about my washer. Ha.

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

Advertising LG is life is good until you have a problem with appliance. Covered part but not labor. Had refrigerator for 24 months into a 120 month warranty. The approved service provider charged labor and service call which is NOT covered by the life is good company. The service technician stated he had already replaced three other linear compressor on LG refrigerators in my local rural area. Shouldnt there be a recall on them?

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

Purchased a LG front load washing machine that has been leaking water for the past 4 months. Machine is still under warranty: 3 different service technicians visited home over 5 times and have been unable to repair the machine. The technicians initially claimed we were using too much detergent, till the last technician found a crack in the discharge hose and replaced it. Unfortunately, that wasnt the only problem as the machine is still leaking, but now worse than before. And now the leak is so bad, it resulted in water damage to our new construction home. Not only that, but the once quiet machine now sounds worse than before and the technician scratched up our unit.I informed LG again but still no result. From the very beginning, I pleaded with them to send a different service company to our home, but LG refused. I talked to customer service reps and even folks in their executive services department to no avail. After the first few visits, I began to ask for LG to replace the unit, again LG refused. After the leak caused water damage, I asked again for LG to replace the unit, but again LG refused. The machine is still under warranty, the service technicians have been unable to repair the unit, but LG still refuses to replace it even though the terms of the warranty indicate that replacement is an option.

LG direct drive washer - Luckily we didnt purchase this machine, it came with the home we purchased. Tried to use it but after many many problems from unbalanced loads constantly to the final straw which was water leaking into the machine after it was finished working. It would half fill overnight. Switching to Samsung.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

Grr!!! As many others have shared, the lint trap does not sit flush and has completely ripped many items of clothing and sheets. Sign me up for the class action. Do not buy this dryer until LG corrects.

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of coaxing would induce the machine to spin.Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the coup de grace - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

I have an LG dishwasher (model LDF692ST) slightly over 2 years old. It has had 2 motors and a pump replaced and now the service guy said the motor is gone again. It doesnt dry the dishes at all and the door falls down when opened without support. The only thing I did right at Best Buy was purchase a warranty but will be out in 2 weeks. I have a kitchen full of LG but that is changing. I wanted a replacement but looks like another repair is all I will receive. Buyer, beware: these are junk and my only recourse is to warn others.

Gas Range LG30855ST - Its the same problem as the rest of the complaints. No prior research was done in reference to the below standard and poorly manufactured stove knobs breaking off. With the knobs that havent broken off, you dont know if gas is on or off. Definitely, its a safety concern and Im sick and tired of family getting sick from gas exposure. I have a 7-month-old baby and need action taken before I do.

Glass on oven door exploded into a million pieces from one end of the kitchen to the other end. Oven was not nor had it been recently used. Happened on Languet l, January and last use was Thanksgiving. Cook top is used every day. Fortunately no one was in the kitchen or standing in front of stove at the time. They would have been injuries. Called LG service and they didnt know why this would have happened and wasnt under warranty as stove was manufactured May 08. Also, when used at Thanksgiving, turkey was under cooked as oven would come up to set temp but wouldnt hold for more then 10 minutes. Cooked an 18 lb thawed turkey for over 6 hours and still not done. This stove came with the house when we purchased. Dec 13. Cook top is impossible to keep clean. Must be cleaned every time it is used. Would never purchase an LG product nor a stove with a glass cook top or a glass front panel again.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?

The refrigerator stopped working. The motor ran constantly to the point the back lower panel where it is located became overheated. Lost everything there was in the refrigerator and freezer. Have gone without one for over a week. Contacted LG who said they couldnt get someone out to look at it for about 2 weeks. LG said that the limited warranty for certain parts that was for 7 years after we received the unit would not be honored since we did not have a receipt. We never received a receipt since the Home Depot gave us a store credit. We had other things updated prior to getting the credit. The Home Depot put in new Silestone countertops. It took 3 times for them to come back and put the counter on properly. Silestone felt bad for us and told us to get any of their countertops, so we picked out a different color that happened to be their most expensive. Silestone also told us we could have any edging we wanted, no matter what the cost, so we updated our edging to one of the most expensive. Silestone had no problem with any of this. Then we had Home Depot replace on of our bathroom floors. The installer put the floor in just fine, but also broke our toilet and told us sorry and left. We had to go and buy a new toilet ourselves and install it. Home Depot finally paid for the replacement and labor of the new toilet. I called Home Depots corporate office who gave us a store credit of $1500. We used that money to buy the LG French Door refrigerator. Needless to say 4 years later it broke down. I called Home Depot for them to send us a copy of the store credit that was used for the refrigerator. They were not able to find it in the system since I did not know the exact date of purchase. No receipt or paperwork were given to us. Now the contractor for LG will not honor the 7-year limited warranty and we will have to pay for parts and labor to fix the unit. Prior to getting this LG unit, we had a side-by-side GE Profile fridge. It was about 8 years old when it started to give us minor problems, but it still worked. We got the LG fridge since we had this credit and wanted a French Door Fridge without the water and ice like the GE one had. We never expected this LG unit to have such serious problems at only 4 years old. Very disappointed with this issue. If the service call costs too much, this Fridge will be going and we will go with another manufacturer. LG will never be a company we do service with again. Home Depot will also never have our business again with all the problems we have had with the major updates to our house we purchased from them.

I´ve had to pay three times to have a repairman come out to fix this machine. Today, when my kitchen table water was dripping on me. Turns out it was water coming from the back of my dryer. It had been taking hours to dry my clothes but I´ve been trying to get by without having to pay a repairman AGAIN or replace the damn thing but come to find out it has been leaking water causing more damage. This has been the biggest money pit, I will never buy another LG product.

Just over ownership of 1 year (when warranty ends). The bleach cup developed corrosion all around it dripping rust water into my clothes making the washer unusable. I wipe this area off every time I use bleach. Called customer service and they told me that I must not be wiping the bleach off when I spill it. This seems to be an issue with many customers, but still no recall. Also, purchased a 50 OLED TV that stopped working 1 week after use. Will NEVER buy LG again. They used to be a reliable company but now they are the one to avoid at all cost.

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

Door in door latch mechanism fails to function 95% of the time, defeating the purpose because handle opens both doors at once. Design flaw causes frustration every time we open the fridge. Would not recommend. Have had handle repaired once, shortly after installation, and technician assured it was normal for it to be a bit sticky and it would improve with use. After a year, I can say the only thing that has improved is my desire to replace this refrigerator.

One of the best refrigerators money can buy. Very well designed to use every cubic inch space that’s available. When you try to store something, you approach wondering if it will fit, and it always fits in the intended space. One can never go wrong with this model from LG. My family loves it. Had to wait for 4 days to get it delivered from Costco. Well worth the wait. It’s been working very well for almost a year now. Waited this long to give my true impressions after using it.

LG is making it very difficult for me to get anything done. My top loader has rust all around the bleach cup and the underside or seam where top meets the bottom panels. I see other people have this issue too!! I have never in all my life seen a washing machine get rust like this. Not to mention there was a recall on it with a Do Not Sell order attached that I was never informed about. I feel they should either take the machine back and replace or refund our money!!! I am waiting on a response after sending pictures and a proof of purchase to them via email. I registered the machine when I bought it, so they would have my info, yet I still have to prove to them I bought it!!! Go figure???!!!

My Kenmore refrigerator was made by LG. Have only had for four years, today would not cool. When I called Sears they told me they could come to look at it in 13 days... No one else will even look at it as they say they cannot get parts.

I have a 5-year-old top load LG Inverter direct drive washing machine. It struggles with 9 out of 10 loads. I get constant errors or it will refill tub with water, drain and attempt the spin cycle again. I have made sure I load it properly with no luck. Going back to the old top load WITH agitator as soon as possible.

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesnt anything last more than 4 years? Next time Im buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

Worst worst experience ever... We had purchased inverter based refrigerator last year around March 2014 from Vijay Sales approx 42000 rs. Since last 10 days its not working. Initially we were told that circuit is damaged and needs to be replaced and since circuit has only 1 year warranty and we bought 18 months back so we will have to pay for it. We agreed to pay which repair person told approx 1500 to 1800 rs would be the cost for new circuit. After 4 days we got a call that the circuit will not cost 1500 but it will cost approx 4000 rs since its a different circuit. So we thought of re-confirming with some outside repairing agency and now we have found that the circuit is absolutely fine. But there is problem in compressor. We are really dissatisfied and need to urgently sort the issue as soon as possible. Please pass the email to the highest authority and sort the matter in 24 hrs or we will have to go for some legal action. Not only this one. Cannot even complain on lg.com/in because after filling all details and when we send message it shows error? Pathetic company.

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they werent qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying its now in a diff department... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think its strange that some companies refuse to work on LG refrigerators or arent qualified. I would never recommend this refrigerator.

Bought a $3,000 refrigerator not even 4 years ago and I have to replace it--needs new control board and other parts and repair company told me it isnt worth it. That is after I had to put in another part about 2 months ago because the ice maker was leaking. Also had a repair because something was wrong with the seal--that one it was still under warranty. The first repairman told me LG is the worst--looks good with decent price, but bad machine and worse service. According to him every part is always on back order and you have to wait 30 days. Will never buy again.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

LG WM3360HWCA - After about 2 years the washer sounds like a Concorde taking off on spin cycle. You cannot be in the same room as the noise is so bad. Called LG and of course theres no one here on the island (live in Hawaii) to come and service it. They gave me the contact number for a company that does repairs. Unfortunately after a week of calling them and no return calls I ended up having Sears come out. He spun the drum in the machine all for $105 and then stated that the repairs would be $1100 as the bearings had gone out. I paid $700 for this washer. How can the repairs cost more? The Sears service rep said that I was over using the machine. I explained that I only fill up to the minimum line on the guide inside. He stated that in Hawaii the water is soft and that we are supposed to use half the recommendation that is on the bottle. I have never heard this before. So now out-of-pocket and have to go and buy a brand-new washer. LG the good life my ass.

The worst purchase ever! We bought it on sale for $2500. The ice maker... the worst ever! We had problems with refrigerator within 3 months! Every major part replaced, including motor and compressor within 14 months. Here we are, 26 months later, and its dead again! We lost over $1,000 worth of food! There should be a lemon law on all products. This product is a LEMON!

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

Nothing but trouble since very first wash. Ive used my new top-of-line LG washer about a dozen times. In about 75% of those cycles, it makes a grinding sound so loud that it reverberates throughout the entire house. When the repair tech finally came (after I filed FOUR support requests), the sound didnt occur during his visit and he said he couldnt repair it. He also said the problem is a known issue, and even if the sound had occurred while he was there, he couldnt repair it anyway because the problem is electronic and not mechanical.Ive also noticed a few cycles where it didnt fill with enough water to completely wet the items, and they smelled very soapy after the cycle ended even though I always use the minimum recommended amount of detergent. What Im left with is an expensive brand new machine that is pretty much unusable, in the midst of the COVID pandemic when Id especially like to be able to sterilize my clothing and linens. I couldnt be more disappointed in the quality of this product and lack of resolution to the problem.

I called the LG 1-800-243-0000 number and was told there would be a $75 service charge plus parts and labor. I purchased my Window A/C unit on 9/14/09. I cannot put my energy saver on mode as the unit freezes over, then I have to turn it off, all the water runs in the floor when it defrosted and I have to mop all the water up. When I called that number, your rep tech told me I needed to run the A/C on 82 degrees. Well if that is the case, no need for A/C as some nights it is 82 degrees here. He was very rude, told me I needed to clean my filter every week, and I clean it every three months. He also told me my unit did not have energy saver and I was standing in front of my A/C reading all the functions with all the controls on it. He had no clue what I was talking about. I will never buy another LG product as long as I live. It was the worst conversation I had ever had with a rep. He did not know what he was talking about. He was rude and disrespectful. I called on July 26, 2011, around 8 or 8:15 p.m. I am very dissatisfied and I will tell my friends that LG has the most unsatisfactory service that I have been exposed to! I will further seek and find a name brand that will stand behind their product, and have faith in their warranty.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

Updated on 08/02/2019: LG is blatantly cheating its customers in the name of Customer Service. They drilled my refrigerator without my knowledge and finally declared that the unit is not repairable after 30 days and 5 tries. The technician drilled my refrigerator without informing me. Now they are not ready to replace my unit as I do not have the purchase receipt, is this JUSTICE? What is the use of Serial Number on the unit. Am sure LG can extract all the details based on Serial number but they want to cheat the customers and humiliate them. Please stay away from LG, my young family suffered a lot due to LG.Original Review: We bought LG Refrigerator and it stopped cooling after 4 years. We called LG and they sent a service technician after 2 days, he did the repair and the refrigerator stopped cooling again after 3 days. Now the horror story starts. I called LG and they said that a service agent will call me back to schedule an appointment and it never happened. I called continuously for 4 days and each time its a 45 minutes wait but they just treat customers like garbage. I will never ever buy or endorse LG product in my life. LG does not value its customers, I felt humiliated and I am writing this review with a lot of pain.

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.This has been going on for about a week. Two weeks ago I had knee replacement surgery and I am to ice it quite frequently. It take a freezer to do that. My wife has to keep going to the market to buy ice for me. LG does not give a damn about anything. They will offer no compensation for food lost, we asked LG to replace the refrigerator and they just laughed it off. As of today we still do not know when this will be repaired. What a disgrace!

I purchased an LG refrigerator, double oven, dishwasher, cooktop, and built-in microwave from Home Depot in September 2010 (Along with all new cabinets, total spending was $30K; LG appliance spending was $5k.) After six months, the icemaker stopped producing ice; we called LG, and they replaced the icemaker promptly and at no additional cost. Six months later, the ice cube production started to slow; another six months passed, and ice production stopped. We called LG who directed us to an authorized service provider. The service provider came to the house, checked a few items, lowered the temperature, and turned off the energy saver button. I was charged $127.00. A month later, the service provider came back because the problem wasnt resolved and installed a new icemaker and circuit board. Problem is still not resolved. I called LG to make them aware of the continued failures of the service provider, and they set up a service call for me with their guy. Turns out, he wasnt their guy, and he wanted another $60.00. The problem had not been resolved, and I refused to pay. So, I called LG again while their guy was here (5th call in 2 months). I was once again told by LG it wasnt their problem, that I needed to pay the new service provider, and if I had any continued problems, contact either service provider (neither of which seems to be able to resolve the problem) and deal with them. Ive never been treated so callously and have sworn off LG forever. Please dont buy LG

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

3 door ultra large capacity counter depth refrigerator- Expensive, top-of-the-line refrigerator with compressor failure just after 2 years of use. Over $900 in labor costs, took over a week to get the replacement part (we are in Seattle). Customer service at LG did not care about any of this, at all. By the way, their online website shows many 5-star reviews-- they vet all reviews and do not print any that are negative.

I have been reading the many complaints of the LG gas oven switch complaints. We have been having the same problems. (1) Clothing catching on switches and accidentally lighting the burners. (2) Switches turning on but not far enough to ignite the gas supply leaving raw gas to disperse into the kitchen. I wrote to LG about this problem and the answer indicated that they had heard about the problem but it was not dangerous enough to issue a recall. Maybe they need a house fire or a gassing death before they are compelled to take real action. By the way the answer I received had many grammatical errors in the reply so I assume it may be written by some low paid clerk with no real knowledge of the danger with this design problem. No more LG products for this household.

We bought our LG refrigerator 5 years. This was a $3500 unit. 1 week past the additional warranty we bought with Home Depot, the fridge stops cooling. We had an appliance repair technician come out and look at it. They indicated it is a sealed system issue. We were advised to reach out to LG as this should be covered under the LG warranty and a known issue. The tech told us it would be a battle to get the warranty honored, and it seems they are right. It has now been five days and after now my third email and a phone call, no one at LG can get back to us. This has been extremely frustrating, especially with the holidays coming up.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

We purchased a kitchen suite from Home Depot 11/17. First of all we had the dishwasher go out then the stove and finally the 4 door fridge. We bought the 3 year warranty for peace of mind so you would think we would be set. The customer service is overseas which isnt a problem except a few of them were hard to understand. They gave us the runaround and after 3 days and many hours on the phone I started keeping detailed notes of my conversations. I asked a employee for their full name or employee number but was told they are not allowed to share that information making it impossible to keep track of people for future references. We ended up losing 90 % of the food in the freezer and all in the refrigerator! We are having to eat out every night and unable to keep leftovers for work. I told them that my son is diabetic and his insulin needs to be refrigerated as well as does the babys whole milk. They said it will be approximately 2 weeks before a service tech will be available. Ive NEVER in my life had such a horrible experience with the purchase of new products and urge whomever is reading this to be cautious and review all products pro and cons before purchasing.

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says its COSMETIC damage because something other than warm water and a damp cloth was used to clean the washer. We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and its still perfect. Never buy another LG Product. NFMs $270.00 extra warranty was worthless for this as they say if LG says its cosmetic, theres no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

LG electric range oven switch stopped working after two years. I was told by LG it would cost 1000 to replace the board. I will never purchase LG products again.

I am very disappointed with your washing machine model WT1101C. I have tried to contact any one from LG with no successes!! I will NEVER buy anything from you again that is for sure ... just junk after only ONE year of owning. Shame on you!! I have now bought a Maytag. You will never get my business again and I will spread the word believe me!! You suck!!!!!!

I purchased my refrigerator in November of 2014. I began to have performance issues with the cooling fan within two weeks of operation. After a remote diagnosis I was told that the cooling fan was freezing up; when I asked about repairs I was told to just insure that all doors and draws were tightly close and to check all seals were air tight, bad advice. Between November 2014 and April 2016 the same issue continued to occur. After a series of calls and two more visits, LG would no longer return with pay; this was an ongoing issue. With no further help from LG the repairs were completed in 2017 through use of my home appliances insurance.

There are so many things we dislike about this appliance. 1. Its very difficult to judge the temperature of the cooktop. The burner turns on and off and the heat is not consistent while cooking. 2. Extremely difficult to keep it clean. It does not clean up well even though people say it does. Even after wiping the surface clean it still has marks or rings on it. 3. When we cook food in the oven it does not cook evenly. When we make a pizza it looks done. When we take it out and begin eating it I discover parts of the pizza that are still cold. Its very odd. The edges can look crispy but parts are still uncooked. 4. Sometimes NEW does not mean better. The old style gas ranges are so much better than these new style appliances. 5. Numbers on the dials are very difficult to read. Depending on the light in your kitchen you may have trouble even reading whether you have your dial set on 3 or 8, etc. The light gray print on the knobs is not contrasting enough to be easy to see. Again, an old fashioned white dial with black letters is a win win in my book.Advice - DO NOT BUY THIS or any LG appliance - we have the microwave and the refrigerator too and dont like those either.

Last year in August I replaced my LG microwave oven with an identical one (38 Litre LG Microwave Rounded Cavity Interior - Two). I dont have the exact model number but it is something like LG MS 3842 and has a 38 liter capacity. I now have to replace the one replaced under warranty in August 2013 with yet another one. Both ceased heating as per specifications and emitted a strong smell of electronics and/or wiring overheating or burning. At no stage was the oven used in a manner other than to cook vegetables and rice, the main items prepared for eating in this appliance. I am now going to replace the model with one that claims to have 7 fold Aqua Block System as a safety feature. Good luck to me!

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

My LG Refrigerator has gone out completely for the second time. The problem is the motherboard, again! The fridge is only 4 years old. This is the worst product that I have spent money for. Thank God we have another fridge as a back-up. I guess I should have checked where it was made! I might need to check an American-made product, if we still have one. LG is a cheaply made piece of junk! Dont buy them!

Ive done everything that I could think of to get this dishwasher to clean my dishes. Ive tried every type of soap, vinegar, rinse aid, pretty much washing the dishes before putting them in the dishwasher and they come out dirtier than I put them in. This dishwasher hasnt worked correctly since I purchased it. I never had a lick of trouble with my Kenmore. Im so disgusted and wont purchase another LG.

This design of this dishwasher is a nightmare. Ive actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). Its as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. Ive probably owned ten dishwashers and can honestly state that I cant even rate this as working. Im literally having it replaced and throwing it away if I cant get Home Depot to take it back... Its less than a month old but I just cannot stand it. Ill pay twice for installation but it will be worth it because otherwise Ill be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.

This review of LG washers is more a review of LG customer service and a warning to prospective customers. I have owned my LG washer for about three years now. It has True Balance, a feature that consumes water in an attempt to balance the load. The washer is absolutely level. However it rarely completes a load because True Balance is unable to get the load balanced enough to get through the spin cycle. So I have to turn the water off. Balance it by hand. Then maybe it will get through the cycle. Often the items are too soaked to put in the 30-year old Kenmore dryer. So I have to hang them.My water bill has increased 25% since getting the washer. Have complained to LG. Initially they told me to level the washer. Now they just ignore me. Apparently because I (a person who has tested at a mechanical level in the upper 2% of the population) am unable to level a washer. I was however able to rebuild the Kenmore Dryer twice to keep that running. Thats not a recommendation of Kenmore because Kenmore isnt Kenmore anymore.

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?