Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

Purchased $3,000+ LG counter depth Stainless refrigerator late November 2013. In less than six months we have lost the contents of the freezer twice. I asked the retailer that we purchased from, ABT, to replace this obviously defective unit. They say that failure must occur three times in a year before they will consider replacement. I will never buy another LG appliance again.

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

I had a Samsung refrigerator for about 4 years before it went bad and could not be repaired. I bought a LG and I am very pleased with it. I havent had any problem so far for three years. It runs smoothly and No ice problems. The filter is very easy to remove and replace. I would recommend the LG refrigerator.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

We purchased an LG front loader washing machine, LG dryer and LG refrigerator in 2006. The dryer needed repair service once; the washing machine had several issues including nasty smell, weird spots on clothes and needed lots of repair, and the refrigerator has stopped working twice. We had purchased the appliances through Best Buy and were able to cover some of those repairs under the extended warranty. All the appliances are long out of warranty now. Last year, we found that there was an internal leak in the washing machine causing the rear left housing to rust completely through which resulted in a flooded laundry area every time the machine was running. Now the freezer/refrigerator stopped working (again). I have not yet contacted LG as I dont expect them to actually do anything about these issues. The dryer is still running as far as I know. In all fairness, we have used the washer extensively but based on my experience with other brands, I would not buy any LG appliances again. They were expensive, turned out to be substandard, and have costly repairs.

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

I purchased it in January 2011 at Home Depot. As of this week in June 2013, the refrigerator runs non-stop and the freezer frosts over. The refrigerator part does not keep food cold, only cool. LG customer service was like talking to a wall. I also bought a washer: a full tub without an agitator and water saver. The tub never fills up enough to cover the clothing I end up pouring buckets of water in the tub to fill over the clothing. The agitation is so slight that stains and dirt are rarely removed. NEVER EVER buy an LG product. They are high priced junk.

I bought an LG washer and dryer from Best Buy with extended warranties. The washing machine still works perfectly. The dryer however, is a piece of crap; after not even two years the steam function ceased to work. I contacted the extended warranty company which sent out an appliance repair service based locally in Avon Connecticut. Upon looking at the dryer the repairman told me it wouldnt be worth the money to fix it and just to use it without the steam function. It would be too costly to them to repair. I cant tell you how disappointed we are after having a whole household of LG products 10 in total cleaning the kitchen and laundry room. I dont blame any of this on Best Buy, however I do blame it on LG for not having a network to effectively repair what they sell. After repeated attempts to contact LG for almost 6 months we finally gave up. Do not recommend LG washer and dryer.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

WT1101C - I bought this LG top loading washer two years ago. It was great. It replaced a front loading washer that had always been a pain. I love the amount of water it used and how efficient it was. It is so big, it will wash my king size duvet cover. Now, not only is the washer constantly off balance, it will actually fill the washer almost to the top to wash clothes. Today, it spent four hours washing my sheets. As it is off balance, I constantly have to check it and at this point, restart it, to spin only in order for it to finish the wash. Even better, I can find only one repair company who will come out and they want $250 to look at it. So much for customer service. I thought it was bad to replace my last washer after 7 years. This is ridiculous. I would not recommend this washer at any price.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

I purchased our LG smart washer dryer combo from Home Depot 14 months ago. For the first year it worked like a charm. Once it was paid off, the nightmare began. I have called the horrible customer service in the Philippines only to hear a repeated script. I have had my home warranty company come out twice. The only way for me to wash our clothes is to confuse our washer into thinking that the load is large. I put in 2 buckets of water on top of towels. I have ruined so many of my clothes in the twisted rope like fashion that I could cry. It takes me 1.5 hours to wash 2 pairs of jeans and a few shirts.The dryer is also Lousy Garbage. It over dries and shrinks our clothes, those that make it out alive from the washer never dry at all and are very wrinkled. And then there is the smell... The technicians say this is how they are suppose to work. There is no energy saving in taking all day to do a household of threes laundry. There is nothing smart about these machines... Be smart stay away...

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerators compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a BioHazard due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.Claims has tried to force a settlement for me to take. That is more of an insult than an offer. Less than half of what was paid for it. This refrigerator was part of a class action lawsuit for the exact reason mine failed and they will not adhere to their own settlement. My opinion is to not purchase an LG. I wish I had purchased a different suite of appliances. Hindsight is always 20/20. Pray you dont have to call. I have to stay on wait to get through for 1 - 2 hours.

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

My wife and I ordered a french door fridge for our first home two months before we moved in. It arrived a week after moving in and on arrival nothing worked. We have contacted LG over 10 hours over the phone and still do not have a path forward. When we have the fridge plugged in, no lights come on, no compressor or evaporator run, complete silence. We told LG it was not cooling and they told us to wait 24-48 hours even after I explained no equipment was operating. We finally got a technician out and they said the communication board needs repair. LG is telling me they were told there was an ice block. The fridge has not worked since day one so not sure how an ice blockage was reported. Its been 2 weeks and we still do not have any solution. We bought an LG washer and dryer and LG does not care at all about its customers. I will not be buying an LG ever again due to their lack of customer care. Life is not good, LG.

LG LDG3036 ST Gas Range. I really like the double ovens and the design of this gas range, but I am completely dissatisfied with how the stove top burners work. The size of the flames around the burners vary considerably, so food will burn in one part of the pan and be barely simmering in another part, making it very, very difficult to cook food evenly. All 5 burners have the same problem. An LG technician came to fix it for the second time today with no improvement. I just got off the phone with customer services Executive Services and was told there was nothing more they could do, and that the stove was functioning according to the manufacturers standards and they will not replace or let me return it. So I paid $1300+ for a stove that doesnt cook any better than a primitive campfire. I have cooked on gas stoves for more than 30 years and have never had this problem. Cooks buy gas stoves so they have more heat control, not less. Id suggest LG needs to reconsider their manufacturing standards as their current one is unacceptable.

This LG WT5001CW top load wash machine is extremely awful! It would not get the clothes clean, is rusting out tremendously, and goes unbalance all the time. Plus it leaks water! I would not recommend LG for anything.

My wife and I purchased an LG gas range (model LRG3081ST) and found that it overcooked food. When testing I found the range overheats during the pre-heat cycle. After setting the bake temperature you can watch the thermometer increase by 5 degrees every 6 to 7 seconds. When the thermometer reaches 5 degrees below the set temperature, it stays with that display for about 2 minutes while the oven continues to heat. When the pre-heat notification sounds, the pre-heat temperature is about 100 degrees above the set temperature.I opened a case with LG and they sent a repair tech to look at the oven. The tech confirmed the issue and tried to order a replacement control board. LG told him that was the way the oven is supposed to work and wouldnt allow him to order the new board. Ive now submitted a customer complaint but dont have any idea if anyone will make any changes. I cant imagine LG would actually design an oven that is supposed to overheat by 100 degrees. Our current resolution is to set the bake temperature, go through the pre-heat cycle, let the oven stand until it relights to maintain the set bake temperature, and then put the food in the oven. This isnt acceptable.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.

LG came and replaced our compressor with a new one. The refrigerator is working great now but I am concerned because our new compressor only has a 90 day warranty on it. If it fails after 90 days we will lose all our food and will have to pay another $1000plus for a new one. I hope the new compressor works better than the last.

While recently reading a Consumer Reports article about recommended refrigerators, I noticed that LG got very high ratings. Given my experiences with an LG refrigerator, I was shocked. Six years ago, we were so pleased with our LG top-loading washer/dryer so decided to look at their refrigerators. I saw the one I wanted right away -- stainless, French door refrigerator with a huge amount of room inside and outer door ice and water dispenser. Loved the interior lighting, too. After looking at this one, I knew nothing else would make me happy so we plunked down $2500 for it, on sale no less! It ran fine the first year and I was the envy of anyone who came to our house and admired it.Skip to year 2 -- New Years Eve and we kept hearing this loud noise whenever the fan came on. An LG certified repair technician checked it a few days later and said it was a known design flaw; ice would build up around the fan and when the fan turned on, it would hit that ice. She was able to repair it and things were great again -- until the water/ice dispenser stopped working later that year. It had to be replaced but luckily, we had bought an extended warranty so we didnt have to pay for it. Shortly after that, one of the glides on a freezer drawer wasnt working correctly and it had to be replaced. This past December, the ice tray kept overfilling with water so when it froze, the tray couldnt empty; we kept hearing a loud clacking noise. I had to get out my blow dryer to thaw the ice enough that the tray could turn over and dump it. Of course, since the refrigerator is 6 years old, our extended warranty was up so it was on us to get it fixed. Luckily, my husband is a former Industrial Arts teacher and avid YouTube viewer, so he ordered a new ice maker and fixed it himself. It worked fine after that.2 months ago when I opened the refrigerator one night, I noticed quite a bit of water on the top of the freezer door. I thought maybe I had spilled water, though I couldnt imagine how I might have spilled that much, and after cleaning it up, I opened the freezer drawer. Soft ice cream, thawing meat, melting ice cubes did not bode well. Strangely, the freezer indicator on the outside of the refrigerator registered 0 degrees. I checked the refrigerator and the inside felt warmer than usual. When I stuck a thermometer inside, it registered 50 degrees. Thinking maybe the coils needed cleaning, we did that and moved all of the food to our 25 year old garage refrigerator and to our basement freezer. The next morning when we checked the temperature in the refrigerator, it was almost 70 degrees so time to call an LG certified technician. (Not easy to find, by the way) The first one who came to our house and checked our refrigerator announced that it needed a new condenser and two evaporators. He was qualified to fix them, but his company would no longer allow their technicians to work on the LG evaporators/condensers because theres a special valve inside that, if damaged during a repair, cant be fixed -- the whole refrigerator would be dead. His company didnt want to assume that responsibility, and I cant really blame them. The second LG certified tech said that even though the parts are still covered by the LG warranty, it would cost us about $700 plus a $100 service charge to fix it. Thats almost a third of what we paid for the refrigerator and would cover the cost of a new no-frills top freezer refrigerator! Oh, and only a 60 day guarantee. We said no thank you, so as we speak, theres what my husband likes to call a $2500 paperweight sitting in our kitchen. I sent an email to LG and the answer I got back sounded as if the girl who replied hadnt even read my email, or at least didnt understand it. Her suggestion was to contact an LG certified technician to fix it. (I guess she missed the part of my email where I said that we consulted TWO LG certified technicians!) Disgusted with that response, I sent a letter to both the President of LG and the Consumer Relations person to express my dissatisfaction with my refrigerator. Have I heard back? No. Will I hear back? Probably not. Given the number of complaints Ive seen over time, it appears that LG service leaves a lot to be desired. I think its a sad commentary when a $2500 less than 7 years old dies, while a 25+ Kenmore out in the garage is still working just fine.According to one of our repairmen and from what Ive read, the problem is that appliance companies today are manufacturing appliances to last only 5-10 years, and refrigerators are nearer the bottom of that estimate. Gone are the days of appliances that lasted 25 years or more (I had a Maytag washer/dryer set that lasted almost 30 years!) Most refrigerators, too, have only a one year warranty, so purchasing a longer warranty is pretty much a necessity. Searching for a new one over the past several weeks has been a real challenge, and so far, nothing has grabbed my attention like my LG did six years ago... maybe because Im going back to simple, top freezer fridge without an ice maker so well hopefully avoid a lot of repairs. Bottom line: If youre looking for a new refrigerator, please do your homework, and stay away from companies with poor service record reviews after the sale. Also, make sure you buy an extended warranty because chances are, youll eventually need it.

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

Purchased LG fridge LFC22770 in 6-2014. Two months ago food began to defrost in freezer. Called their service. The touted built-in diagnostic signal did not transmit a code. Was given phone number, after a 45 min. wait, to a TV repair business. What a joke. This morning we smelled burning electrical odor. My husband removed back cover and sparks were shooting out and wires had already melted. Imagine if we had gone to work or been on vacation?! Total hazard. Could have easily ignited cabinets next to and above unit. What if this had happened while we were asleep! The nightmare of the repair or replacement still awaits us as this is Saturday.

If I could give warning signs or negative stars I would! Bought my first machine about a year ago. I havent had a working washing machine since. The machine didnt work from day one. My husband called the company and got the run around for 3 weeks. I contacted Home depot and they got an LG authorized repairman to look at it. Needed a water pump (so they say). Mind you it has only been used twice. They also warned me of the special low-sudsing soap needed (another excuse). Home depot replaced it. However, the second one was just as bad as the first and had the exact same problems. As far as the soap, I ran it with no soap and had the same issues. My last two machines lasted about 10 years each with one service visit between them and they used any kind of soap! They werent top of the line expensive machines either. Im ready to eat the purchase and chuck this piece of junk. The company should give free service to everyone who bought their junk products for 3 years or be sued for selling substandard lemons. No way were they unaware that their product was junk. Two machines in a month and neither work. I will never, never buy an LG product ever again.

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

I purchased this LG washing machine, Model WT1101CW on May 29, 2014, from Best Buy. It was a replacement for my 20+-year-old Sears Kenmore washer. The LG machine does not clean my clothes because I believe, it does not supply enough water. I called LG to complain and was asked if the water supply line was metal or the flexible hose. My reply was metal, so LG told me it may help to replace it with the flexible! LG/Best Buy installed the machine, it is their responsibility to provide the suitable hose. However, was told that they would not pay to replace or reinstall. I was also told I may get more water if I washed everything on the Bulky cycle. Bottom line, my whites are dingy, my wash clothes sour after 2 uses and customer service stinks. DO NOT PURCHASE ANYTHING BRANDED LG.

Bought this with a stove and refrigerator. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack, and when you try to adjust the rack it collapses and holds nothing in place. The collapsing racks are poorly designed - have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. The very top rack which was to hold the thin knives, and serving utensils will not stay connected to the side attachments and things you load here disconnect and fall into the main compartment to be fished out of the lowest rack. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. The whole design is an abomination and if I hadnt just purchased it a year ago I would throw it out. What were your thinking LG in the design of this monstrosity?

My refrigerator (LG GC-P197DPSL) is bubbling under the silver where the water drips down from the water and ice maker. I read all over the internet it is a common problem but LG has denied the case. I have an extended warranty but they wont honor it saying it is LGs problem.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

I purchased the refrigerator from HH Gregg and within a week or two, we were waking up to water on the floor and ice in the freezer on everything. Also the seal was frozen and the fridge was not keeping the food cold. LG sent out a repairman who was the first of many to tell us LG has a problem with their refrigerators and cant seem to fix it. They have so far replaced left hand refrigerator door 3 or 4 times, also fixed a few other things which did not last. They keep wanting to send out repair guys which means someone has to be here for a 6hr window for him to make it. My time is more valuable to me than that. Thank God HH Gregg is trying to do a buy back so I can get a unit that actually works right. Thank God for honest business that helps the customer.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.

I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.

I have a 2 year old LG French door, bottom freezer LG stainless steel refrigerator. The refrigerator portion has stopped working. I have contacted 3 appliance repair companies that are LG certified. The air duct assembly that pushes the air to the refrigerator from the freezer is not available through LG. It is stating a 3 month back order. Appliance repair advisers stated that most often LG just discontinues parts if they have been on back order for a period of time. I have a 2 year old $2000 refrigerator that LG is unable to service. Every repairman that I have spoke to has stated never to buy from this company as they do not back their products or provide parts for repairs that are accessible in a timely manner. WARNING!!! DO NOT BUY LG APPLIANCES. They are unable to provide adequate service and repair. SAVE YOURSELF $1000S OF DOLLARS. BUY AMERICAN.

I bought a LG dishwasher in 2017 from Home Depot. Registered it and it worked fine for almost a year. Then it started stopping before the drying cycle and constant beeping and didnt drain. Over the coarse of 9 months, 2 different repair companies, many hours on the phone, weve had the control panel replaced 2 times, the mother board replaced 1 time, the door lock/latch 3 times. Each repair lasts about 2-3 weeks. I have taken videos of the problem when they didnt believe me. The machine shows no error code and the smart app on my phone when linked says the machine is working fine. I have asked for a replacement washer because this is a lemon. I have documented all my emails to LG and to the service techs.When I read all the negative reviews on this same product, and under the review LG replies to contact them by calling them, or contacting on Facebook or Twitter because they want to make it right, I have to laugh. I have done all that including contacting them on Facebook. When the repair man visits your home and reports your problem to LG tech support, then sends the report to LG, tells you to wait for LGs response. No response in over a week so I call customer support. You cant call tech support only the repair guys have access to them. Customer service doesnt have access to Tech support. They leave them a note to call you. So you go round and round. As I am writing this I am waiting again for the repair man to arrive to fix my LG dishwasher that now will not start at all on any setting. It flashes, then beeps then stops.

I have a 2 year old LG washer with the impeller tech, low water use, etc. I dislike it intensely. The impeller action does not move clothes sufficiently, the water levels are not sufficient to get the dirt to float out and away, and it cannot do large sheets at all. When I do sheets I have to check constantly and push them under water level, no matter what setting I use. They never completely submerge. I usually have to add additional water to hack the weight so that it adds additional, even after the extra water button is pushed. I wish I had kept my old Maytag and repaired it.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

Our Model LFD25860TT has a manufacturing flaw where original foil bonded to insulating foam, between coil and freezer-area, flakes off and clogs evaporator drain. It then builds-up overflow water/ice in base and leaking onto floor. (Check online issues.) Had repairman out once, but finally mitigated myself by cleaning-out the flakes and substituting heavy Reynolds foil facing.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

I hope there is a recall on this washing machine. I paid top dollar for the Worst Machine ever. The machine doesnt dispense enough water to clean the cloth. The cloth has a nasty odor after washing them. The machine itself has a nasty odor as well. I have tried many, many kinds of detergent but nothing seems to help. VERY VERY DISAPPOINTED AND WILL NEVER BUY ANY LG PRODUCTS AGAIN.

I like the ice machine and able to adjust the temperature to your liking, also how it is long-lasting and always keeps things cold. Also you never have to worry about food going bad because it keeps everything super cold. What would improve the refrigerator if it came in more colors and a wider variety of ice textures to fit everybodys personal needs and also wish it had a ice cream maker to make ice cream or ice pops or another cool thing would be a coffee maker button to make coffee of any kind you want. It has been my expectations, a 10 out of 10 and it was on sale and most importantly it was recommended to me by my friends. I have no regrets purchasing this item. I love it and I will have it for many many more years to come.

We purchased LG front loading machine 10 years ago. For these 10 years we had 6 repaired done which cost us close to additional $1000. Today was going to be the 7 repair, however we found out that LG stopped offering parts for our model (parts discontinued). When I called LG customer service, instead of them offering solution, I was asked if I need a service to come and take the washer to a junkyard... People do not spent your hard earned money to buy from this company.

Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.

I purchased this range (LG DOUBLE OVEN RANGE) new in July 2017. This is not the first time I have had this problem since the purchase of this range with the front knobs being turned on by accidentally brushing up against them. This morning I smelled something burning. Upon checking found one of the knobs on the electric range was turned on apparently from brushing up against it earlier. There was a glass baking dish on top of the burner that was on containing a cake made earlier in the week. Upon touching it to move it off the burner it exploded into small pieces all over the kitchen and surrounding food. Thank goodness no one was injured. This is a major problem and it should be recalled or corrected before someone is seriously injured.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

We bought a brand new LG electric range from Future Shop in Duncan 2 years ago when we moved into a new house. A few months ago the push panel on top started to give problems. Could not use the timer anymore. Had a mechanic look at it and he thought we might need a new panel which might cost $800 which we were not willing to pay as we think it might be loose connections. I called LG twice, they were supposed to call me back but I never got a reply. Today the start button on the oven is not working. What will happen next? We have had ovens for 15-20 years without problems. Does this mean we have to replace a panel for $1000 with taxes and labor or buy a new oven? After 2 years??? We are at the end of our ropes. Who can help?

We purchased an above range LG Microwave in Jan. 2021 and ask Lowe’s to install it. They were prompt to install it. It worked 2 days and would not heat. We waited a month for a service call, finally paid to get the new microwave repaired. Now on 2/24/21 it does not heat again. We are facing another long wait and additional expense. Do not buy this product!!

I bought my LG refrigerator in December of 2016 and it’s only October of 2018 less than 2 years and the front of my refrigerator is leaking an acid type of stuff and all LG said was that I needed to pay for it out of my pocket because they only give a 1 year warranty. I told them if it was from wear and tear I could see that but this could be VERY HARMFUL to have an acid type of substance coming out of my refrigerator. So I would not under any circumstances buy this product. Model LSXS26366S / 02.

I bought an LG top loading washing machine with direct drive a couple of years back. Perhaps a year later, I began to regularly get UE error messages (uneven load) which would stop the cycle. I would have to open the door, try to redistribute the wet laundry and then restart the cycle. Sometimes multiple times for 1 load. It would often TAKE LITERALLY 3-5 HOURS to do a single load of laundry!!! Sometimes, the machine will try to correct the idiotic error by automatically refilling the tub with water... I guess in an effort to redistribute the load. This never works. The machine has gotten progressively worse with this UE issue to the point that now it stops on 80-90% of the cycles! I often end up having to stand by the machine during the spin cycle until it either stops and gives the error message or begins to refill the tub, then I have to turn off the machine and put the soaking wet clothes into the dryer.As I write this, it is 11 pm and I just put a soaking wet load of laundry that started at 630 pm into the dryer. It doesnt matter if I put in a tiny load or a big load. It doesnt matter if I adjust the spin speed to low or medium. It still gives the UE error on most of the loads. Whats more, the machine has a spin only option - one might think that this means spin only. Nope. Ive tried selecting that option to empty the tub after several UE errors, but it will inevitably start filling with water again. How spin only turns into filling the tub with water is beyond me. Absolutely ridiculous. This machine is supposed to be energy efficient, but It Wastes energy by running and re-running for hours on end, WASTES WATER BY SENSELESSLY REFILLING FOR NO REASON AND WASTES ITS OWNERS VALUABLE TIME. WASTE OF MONEY! Do NOT buy LG Top load washer!!!

Bought a TV in August 2020. After 3 repair attempts over 6 months, LG finally agreed to refund my money. With much effort, I packed up the TV and sent it back months ago and still havent seen my refund. Had three repair attempts on my refrigerator and its finally fixed (I guess). But were still out $750 for lost food. Now, my 27 month old dishwasher has a control problem and rusted out rack. Both controls and rack have a 5 year warranty but I have to call some appliance-fix-it place to get them to look at it. I bet I get no repair, no parts no-nothing and a lot of wasted time for this. I have $15,000 worth of LG equipment in this house and they arent the least bit interested in helping me. I wont buy another piece of equipment from them again.

We had bought a washer/dryer combo LG top load machine through Costco and within 3 months the washer would not turn on. It was working fine one day and the next it lost all power. As advised we reset our breaker and reset the outlet, both were working fine. Called LG on 6/13 regarding the issue and was told within 3 business days they should have a technician out to fix the machine. We waited patiently till the 18th, spent about 10hrs between costco and LG customer service, to be told that the service was cancelled by LG. They put another ticket in and asked us to wait again for another service provider to come out. Waited again till the 22nd, still no communication of an appointment day/time, and called LG customer service to be told earliest appointment may be the 30th.My wife is a healthcare worker, and her laundry is piled up in the garage for the past 2 weeks and she is running out of clothes!! When we explained our situation to LG customer service supervisor Sarah, my wife was told there is nothing they could do. That we had to wait. When we asked to speak to someone above her, I was told there is no one above her she is the highest person I could talk to! We asked for a replacement since the machine was just bought on March 10, and was told by Sarah that we needed to go through Costco for a replacement. So we called costco who in turn says it must be done through LG. NEVER BUY LG PRODUCT!! All you will get is a run around on a new product not even 3 months old!!

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

I purchased a home with LG appliances already installed (They were nearly new.). The fridge is a LRSC26923TT model. The plastic water supply lines on the back of the unit split and sprayed the wall behind the fridge, damaging the drywall on both sides of the wall. LG stated that since I was not the original owner, their warranty would not cover it. I have 2 other LG appliances in this kitchen, and I have had problems with those as well. No assistance. Their customer service department is deplorable. They are arrogant and condescending. I will never buy another LG product. I am on a mission to warn everyone I can.

Our four year old, big, expensive refrigerator isnt any cooler than an ordinary cupboard. The (lack of) service that LG provides is lamentable. This is a company that does not stand behind its products. Our LG dishwasher broke within the first year after purchase. Do not buy LG products unless you have the money to throw away.

Holy cow! What a terrible unit under warranty. We had a problem with the fan making noise. Turns out the service tech could not find the problem. The 3rd service call lg put out a service bulletin on fan noise/freezing. The part to fix it was 325.00 plus service call. We said ok if it fixes the problem. It still does it. Of course out of warranty now. Only way to stop it is to unplug it every 4 months for 36 hours. What a piece of junk.

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

LG Model WT5101HW - Had to replace the agitator in my 2 year old top loader washing machine. A few months ago there was a software update to correct unbalanced loads. Now the screw holding the agitator in place came undone. (It is held in place with a substantial LOCK washer). The agitator came loose and the plastic gear which drives it became stripped. The result was that it came completely unattached from the drive gear. The LG service man said he had never seen that happen before. I paid $189.75 for the part and repair. As the service man was leaving, I checked the mail and discovered a recall letter from LG concerning my washing machine due to excessive vibrations. Guess I know how the agitator screw became loose now! Called LG and after 1 hour of waiting and answering questions, they said they will have to get back to me about whether I will be reimbursed for the repair. I will keep you posted on developments!

I bought a new washer dryer set from Home Depot 70 days ago (a little over 2 months). The bulb in the dryer wasnt working, ignored it for a while then decided to call LG service to have it fixed. It was a buck but what the heck, its a new dryer everything should work right. LG says the bulb isnt covered by warranty and that I can purchase it from them. WHAT? A brand new Washer Dryer for $1800 has a $1 busted bulb which they claims isnt covered under warranty. I ask why not and the answer I get is that the bulb is a consumable. A consumable, like a detergent or lint paper?To get to this bulb I have to unhinge the door, unscrew the cover inside the dryer and then replace. I thought consumables are something you use all the time, not have to open a screw and unhinge stuff to get to. So essentially they expect bulbs (and I wonder what else? belts? heating element? motor?) to keep failing in their dryer and they get away by saying its a consumable. LG has the WORST customer service ever and NEVER believe their warranty. BTW it took me 8 tries to get someone to Review the case thats 2 hours of effort to get someone to review an active warranty. Would you ever want to spend $1800 and be told the warranty is useless?

I was very excited and purchased all brand new LG appliances in late 2016 after purchasing a new home. The dishwasher has 3 racks and after 4 months the top brackets are supposed to be adjustable and do not stay upright. They are supposed to clip into brackets and have come apart. In addition, there are 6 spots on the upper and lower rack that have been burned and are completely falling apart. This was a very high end dishwasher and will not buy another LG. My brand new stainless French door refrigerator with 2 freezer drawers is also a disappointment. The side areas have broken apart and I have taped them together. Very poor design as it only holds very few items that are tall like milk gallons.

Worst gas range knobs ever. Cheap plastic knobs that peels with heat and connection to position breaks. Never had this happen with any other gas range used. LG should stand behind these knobs and replace all at no cost.

Im very dissatisfied with the outcome of my LG range. Dont get me wrong I have been happy with the griddle cook top etc. but I am so very upset about the porcelain in the oven flaking off. This has been from not long after we got it. But I thought it originally was something that was spilled. When I wiped it off and cleaned the oven, it seemed like it was chipping but it was hard to tell with it being a small round circle. So I left it go. My oven does not get that soiled so I have not had to clean it much. Well much to my surprise when I looked in my oven to clean it, I noticed it looked like it was crackling. I took a plain wet cloth and wiped and the porcelain was wiping off like shards of glass. I called LG. They said I could pay $90 just to have someone look at it. Wonderful for something that is definitely a defect and not my fault. I have never had an appliance with porcelain ever do this before.

Purchased an LG french door fridge five years ago this past June from PC Richards. Woke up this morning to find my fridge stopped working. Called repairman and was told it was the computer. Over $400 to fix. Now, naturally my warranty ran out June 1. So, Im left with a fridge that I paid over $1200 for that doesnt work ONLY after five years. Things are definitely not made like they used to be! I will NEVER buy or recommend an LG product again. What a waste of money.

Had LG, only few weeks was clouding dishes. Called customer service, could hardly speak English. No help. Tech on phone did not work. Tech came out checked and gave us a few hints. Continued problem and friend told me how to solve it on my own. Problem yesterday with drainage. Appointment today. Did not show even though called and verified time. Did not show. No record. CS could hardly speak English and would not give me any help. They gave service wrong phone number. Tech finally showed. They had given me wrong number. Person who came out solved problem. Bad machine and CS. Do not buy.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60s. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me its user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125. So I tell the guy its not user error and he tells me then I need to manually defrost. I tell him I have never heard of such a thing for a fridge in 2021 needing to be defrosted every two months. So ask him, Are you telling me I have to defrost this thing every two months? And he says, Thats not what I said. Yes..Thats what youre telling me. If the tech comes out here for $125 and finds it just needs to be manually defrosted then I will be charged for him to do what Im supposed to do every 2 months!!! So in other words this expensive piece of junk needs to be manually defrosted every two months. Worst purchase I have ever made and worst customer service. Save your money and buy another brand because they do not stand behind their products at all. Now Ill have to buy another fridge and have this carted off as scrap metal because I cant sell it to another person knowing it is defective...Im not LG.

I purchased a fridge 12/19/16 from Home Depot with delivery for 1/5/16. Once fridge came in and they opened the box it had a dent which I had been told to not accept (Youd think they check them before leaving warehouse as it wasnt caused bringing it in). Called customer service and could not be compensated nor will they make arrangements to schedule a quicker delivery (as 1/17/16 was next available). It was also very frustrating as my husband had taken a day off to attend to this and not only did he wait for nothing I waited over 40 minutes to get an answer. Im not sure what kind of business LG runs but one thing I do know is that I will never purchase a product from them again. They must be out of their minds to think I will wait a month to receive a refrigerator to replace my broken one.

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

DO NOT BUY AN LG COUNTER TOP REFRIGERATOR FREEZER AT ANY PRICE!!! On Nov 3, 2013, I purchased an LG refrigerator-freezer model #LFC21776ST, Serial # 308TRJL49636. An extended warranty was also purchased to service this unit from New Leaf Service Pro, located at 909 Lake Carolyn Pkwy Suite# 900, Irving, TX 75039.On February 2, 2015, I reported to the warranty company, New Leaf Service Pro, that the freezer was not working, and that the automatic ice machine was not functioning. On February 6, 2015, a technician was sent out. He wrote up the issue that he adjusted the temperature controls. On May 15, the same issue was filed with the warranty co. This time, the technician said the ice bucket was not sitting correctly and that was why the ice was not forming. The very next day, I contacted New Leaf and told them that the freezer was still not working and the ice was not freezing. They told me to unplug the unit and replug it, and also to flip the circuit breaker. Again, on August 1, 2015, the same issue was occurring and I contacted New Leaf and asked for a new company to come out. They refused and said they could not change the service company in the middle of the issue (thus stating that it was the same issue all along). On Aug 6, 2015, once again New Leaf sent out a technician who said the computer board needed to be changed. After waiting 2 weeks for the part to be delivered, a 4th repair call was made on August 22, 2015, a fifth service visit was made and the computer was changed. THE UNIT STILL DID NOT FREEZE!After 5 failed attempts to repair this lemon LG refrigerator-freezer, the service company refused to replace the unit and finally sent out a new service technician for a second opinion, for a 6th attempt to repair this lemon. By this time, I had been without reliable or functioning freezer service since February 2015. I had to discard hundreds of dollars of food. This time, the repair company said it was the compressor that had to be replaced. Even though the compressor was covered by LG for 10 years under the manufacturers limited warranty, they refused to deal with this compressor failing because I had the extended warranty. The extended warranty company said they would not repair it unless I signed a damage waiver for them to enter my home (meaning that if they scratched my flooring or damaged a wall, they would not be responsible). I finally ended up removing the unit from the warranty company, and I am now on my own. I still do not have a functioning freezer since February 2015. Do NOT buy an LG unit and do NOT cover it with an extended warranty from New Leaf Service Pro.

The ice maker barely makes enough ice to keep one adult hydrated. The Ice Plus feature is a joke and never works. The drawers in both the refrigerator and freezer sides have already broken and its not even a year old.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

I purchased the LG side by side in March of 2011. The light just came on to replace the filter. Dont you think that $100.00 per year is a little high for a filter? I wish I had checked the price before I purchased the refrigerator. But if you dont fix people with the refrigerator that is not working, I dont suppose you care about a little filer!

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

The compressor is very noisy (linear inverted). The compressor will also shake and rattle bottles on the doors. It is a double door with the freezer on the bottom. If you should not recall where you put items in the freezer, you will never find them again. The freezer has drawer, that is very useful but somewhat small. The exterior is stainless but hard to keep finger prints and smudges off the surface. We have found the door ice maker and water is very easy to use and convenient. The model is LG LFXS24623S.

The worst waste of money and there is nothing I can do about it now. Bought it a year ago because it fit in a small area of my kitchen. Reads, Hold 3 seconds for extra functions but nothing happens. Stuck with limited functions. Normal cycle over an hour plus. Dirty clothes come out and holes showing up. I feel tricked by LG quality claims. Do not buy this washer.

I purchased an LG washer and dryer in 2018. Within 6 months the dryer has no heat so I called for a repair. The electrical panel (brains of the dryer) and the thermostat had to be replaced. I called the store to express my disappointment and the saleswoman said, You must have bought a lemon! Clearly doesn’t stand behind the brands they sell! Less than 2 years later my dryer again has no heat! The repairman came today and the exact same parts need to be replaced again! I feel I have a defective machine and LG says they will most likely just repair it. I feel they should replace it. An appliance that only worked for less than 6 months is not what I thought I was buying. I thought I was buying quality! I will never buy an LG again! Including manufacturing, this will now be the third time the same part has been in put in this machine. Clearly defective! I had Whirlpool for over 10 years and never once needed to call for service. Extremely disappointed in LG.

This is a new LG Top Washer. 2nd call to Repair. Awful

The LG washer WT7100C leaves a soap residue, lint, hair etc. on all dark clothes washed. I use a timy amount of liquid soap, on third brand, re wash with no soap on speed cycle and may come out with clean clothes. I called the company and they sent a repairmen out who has seen the same problem before, replaced all boards, checked all fittings, etc. all to no difference in cleaning. The washer is 15 months old and I would throw it if I could lift it!!! Just purchased a Samsung for another house I own and have no problems with it. A pleasure to use.

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly? I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

My range is only 4 months old. The front of the door is falling off and the bottom drawer is rusty. I’ve been trying for a month to get service. All I get is the run around. I was on hold twice for over 35 minutes only to be disconnected. Now I am told someone will contact me... yea, right!!! I’ll NEVER buy another LG!!

LFX25991ST- 4th time for repair, DO NOT BUY LG: We bought this fridge in 2013. Right before the warranty was up the compressor broke. That was covered by the warranty even though we lost the $200 worth of food. A couple of months later, the fridge breaks again. The tech comes through days later. Food is spoiled. Lose $150. By this time I am using their extended warranty. The extended warranty has the worst service ever. It is an outsourced service where they read off a script and punch in numbers and information into a computer. They CANNOT help you in any way except waste your time.A couple months ago, same problem. Tech comes out and fixes it. It breaks days later and comes out three days later even though we bought food again. We have lost hundreds of dollars worth of food. Now, it has broken again! Same problem, not cooling, ice melting, and waiting for tech who will come in two days. Food will spoil again. Do not buy LG. Worst service and even worst product. I will buy Kenmore and call it a day. This has been a recurring nightmare. DO NOT BUY no matter what the deal is. Not worth it!