Purchase LG refrigerator in 2015, now fridge has Stop working due to failed/defective compressor. Fridge stop cooling, not working since 9.14.2020. Their customer service confirm that this problem is pre-known by LG. (Defective compressor), since they were having lots of issue with same. This compressor is under warranty. (10 years) Repair date received was 9.18.2020, with us paying for cost of repairs.However, on 9.18.2020 LGs technician further diagnosed and confirm that compressor was bad/defective, and the reason why fridge was Not cooling/working. He said that he would replace same, thus fixing the problem. We felt relief and happy; however after replacing compressor, saying he was done and we thought, Wow! Finally, this is the end, imagine our dilemma and surprise when he Casually said- Oh! the main board is NOT working and you have to pay additional charges and service fee to replace!! Plus I dont have the part- I have to come back-next week. The fridge Will Not work without it. - Panic mode set in and crying took over.We are broken!! We had beside suffering undue, stress, also suffering physical health issues, since refrigerated medications were loss-cause by this broken appliance. In addition to the loss of food, deterioration of health, mental stress, were still left with a broken fridge. After spending so much on an appliance (said to last 20 years, right?!). Speaking with LG customer service we feel that LG shows lack of concern to all our issues. HELP!! Can anyone at LG please end this suffering. Plus we now question this replacement of main board- why was this not said on initial diagnosis, before he initiated repair of compressor??Plus we are being charge for all this. Not Fair!! Not Right!! Feel abused! At this point we just wish this fridge gone, gone and LG refund our cost price. We want to get back to our normal life, Please. PLEASE!! Can anyone from LG managerial staff address this? Anyone with POSITIVE Answers/results. Is customer satisfaction a priority? (Then why are we treated this way?) HELP!! Have always been a fan of LG, but now???.

LG LFX31925SW Refrigerator - We purchased the 31 Cu FT French Door LG refrigerator a year and a half ago. It is a wonderful refrigerator as far as capacity and how it functions on the inside. Not the most streamlined looking from the outside. And it hums all the time, not sure what part is doing that enough to wake me up at night. I recently pulled out the gliding drawer and to my dismay, the back wall of the refrigerator is cracked. Who would have thought the inside wall of the refrigerator would be compromised and cracked. Calling LG service center was a waste of time. Not only did they only quote the one year parts and labor (not sure on what) and the 7 yrs sealed system (whatever that covers?) and 10 years on the compressor (seems to hum every night). They read a script and have no other answers, always seems to be someone you cannot understand what they are saying and they can hardly speak English. When I mentioned I believed it was delivered in that condition, they said NO it was empty when delivered to imply I lied. Well no, the delivery folks set it up. I had to do nothing. So the repair company tells me to tape it, there is no way to repair it and no warranty. Really, no warranty on the structure of the unit. I call it cheap and wont buy another LG product ever. I feel blessed after reading the nightmares of other customers and with all their problems with defective parts and getting no results. My question is what has happened to products in America. There is no quality left.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

Updated on 02/06/2019: THIS IS AN UPDATE TO A PREVIOUS POST. We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature. The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1, 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.Original review: We purchased an LG LSG4513ST gas oven in Nov 2016. We do not recommend the oven. The oven has never functioned correctly. We purchased the oven from Lowe’s with a 5 year extended warranty. We have had numerous service calls without success. The oven will not stay on after programming.

Updated on 04/16/2020: As follow up, after I posted a complaint about my microwave, LG posted a reply on ConsumerAffairs which implied that they would look into our complaint. Wrong! We received a call today 4-16-2020 from the next level supervisor who said you received bad information from our customer service rep but we still cannot honor our warranty. This was the second LG microwave we had purchased, and the second to fail. This last one after about 4 months. One of the last LG reps we spoke to said there was no problem with our reimbursement paperwork and the warranty reimbursement check would be sent right out. Wrong again! This last supervisor told us that his company gave us bad information on how to file a claim and too bad for us that they made the mistake and now we are out the cost for another LG microwave. Just beware, if you do have issues with your appliance that is under warranty, LG may not honor their warranty even after admitting they were at fault.Original Review: We purchased a LG microwave to replace the LG microwave that stopped working after 2 years. After 4 months the new LG stopped working. It was under LG warranty so we called and submitted the warranty reimbursement form. After not hearing back for over a week, we called and they advised us that they needed the serial number from the unit cut in half. We submitted both the form and the serial number. After not hearing back again we called and they told us to submit the cut serial number tag on the actual submission form, so we did that and send it back in. After not hearing for two to three weeks we called again and we were told we also needed the manufacturer tag cut in half and submitted on the form. At that point being over two months of dealing with LG, we had already disposed of the unit. We told the rep and he advised no problem they would be sending the reimbursement check to us.After another week and a half we called in again and we were told without the cut manufacturer tag on the form we would not be reimbursed. We explained that the last rep said there was no issue with this and explained the entire situation again. We called again to be disconnected and called again to be told there would be no reimbursement without the manufacturer tag. After much discussion we asked the rep to send our request to a supervisor. She said it would be another week before a supervisor could look at our request.Bottom line buy a better brand microwave unless you want to continue to replace them and have LG give you misinformation to file a claim under warranty. Had I known their service was this poor I would have never bought any LG appliances. Had we known we needed more information off the unit we would have gladly supplied that at the time but the representatives gave us bad information. There are too many good quality products on the market to settle for horrible service and low quality from LG.

We purchased this refrigerator from Home Depot in April of 2016. One year in, we started to hear a loud rattling sound. The repairman said it was build up of ice around the fan. Fan had to be replaced and fridge defrosted and told me to keep all the seals maintained with vaseline to keep it from happening again. Now, another year later, the unit has stopped cooling. All the food in the freezer had defrosted and fridge was warm. LGs website listed two service companies in our area. First one doesnt do fridges anymore. Second one had terrible reviews so I didnt call them. Had the same repairman come out that did the fan and he says the compressor has failed. This really needs to be a class action suit against LG... So many people have the same issues and we paid close to $4000 for this refrigerator.

I purchased a front loading top-of-the-line washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

I have the top loading LG washer without the agitator. I hate it. My clothes come out in a tangled mess every time I wash them, so much so that some of my clothes have ripped and have holes. This has been going on from day one, I purchased it 5 years ago, I wish I had returned it. I even open it during the rinse cycle and untie and untangle them and by the end of the cycle they are all twisted up again!! I will never buy another washer like this again. Give me back the agitator. I have never minded doing laundry but with this problem I dread it.

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

I love everything about my LG refrigerator. I Iove the dual doors. I love my my meat and cheese storage, the freezer size. Open doors, ice maker, freezer features, sub door for milk condiments, juice, etc. The ice maker choice of ice size. It makes me feel as if Im in the lap of luxury. It is the best refrigerator I have ever owned. I love the crisper. My fruits and vegetables stay fresh. My cheese and meat stays crisp. It spoils me. I would never change the fruit and vegetable bins. The storage size, the freezer space of different levels. Everything.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

First time for French door and I am a huge fan. It has door-in-door-feature, freezer on bottom and stainless, outside ice/Water in door, and plenty of room inside. I adore this fridge and will never buy a different one again! LG is amazing brand.

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

I like the double doors the clear glass. I love how its a smooth dark grey and that its quality and efficient. Saves me on the electric bill which is a big plus. It needs more space though. It should be bigger, more light and maybe try a see thru version of a it to attract more people and make kids say mommy get the clear fridge the is me personally but you know Im nobody. The look and quality it seemed like enough space which it was for a time but I like to eat. Its not too heavy and it doesnt make a loud noise. I used to have a loud ** fridge. Hated it. It wore out very easy too.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

This is the worst appliance purchase I have made. Most loads show as unbalanced to which the washer responds by refilling the tub with water. It is almost impossible to meet the machines balance requirements. The constant refilling makes the machine a little less than high efficiency. The companys position that you need to wash things of similar weight in a load is ridiculous. I would have to wait until every piece of clothing I own needed washing before I could meet that requirement. A typical load takes 2+ hours to complete which includes multiple attempts to rebalance the clothes. I would recommend that you look elsewhere. I cannot fathom why there are so many positive reviews for this giant POS. (Model WT1101CW)

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

STAY AWAY. TERRIBLE CUSTOMER SERVICE AND THEY DONT CARE ABOUT PEOPLE. TALK ON On One like a computer, no feeling. This is so sad. You spend 5k on a fridge and 5 years later they dont care! So bad! Stay away from LG! Give your business to another company!

Wish I had found this website before I purchased this nightmare of a dishwasher (Model LDT7797ST) at Costco. Unfortunately I was out of town and did not run it before the 90 warranty period expired and now I am stuck with this lemon. The problem is, except for one option, it shuts itself off in the middle of most of its cycles (it has numerous options such as half load, energy level, dirtiness of dishes) and does not clean or drain. The dishes are soaking when the one cycle that seems to run completes. LG did send out two repairmen who both said the machine works (as the motor does work and it can drain when its not running in a cycle) but it doesnt. I have spent hours on the phone with Costco (I have called them six times) and LG (I have spoken with them six times) and have missed work to have repairmen tell me nothing is wrong with the dishwasher, and I spent $900 on the purchase of dishwasher. I am so traumatized by this experience, I have stopped using the dishwasher altogether. Save yourself and go with another company!

Bought a LG washer. It leaked. I have 2 different warranties. One with LG and one with Leons. Nobody wants to replace this machine. It is not even a year old. My insurance company has even said not my fault and paid me for floor damages to the amount of $8314.48 plus my $1,000 deductible. But I still have a broken machine. Never buy LG or shop at Leons furniture. Their warranty cost me an extra $199.95 on top of the machines cost. Tell me what good is warranty if nobody stands by it.

I bought this LG washer/dryer set in 2004 and had only one repair on the washer in 2014. It is till running strong. I am very satisfied with this washer. The dryer is slowing down. I have to dry towels on the highest settings twice. Other than that it dries sufficiently. Would be LG definitely again.

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

I have an LG front loader, real nice. Easy to use, don’t like the idea can’t clean the area where you place the soap and softener. It should be easy to remove to prevent mold etc. The model we have even though you can place a large quilt inside it is still wet after the first spin. You have to do a drain and spin in order to get the excess water out. Maybe it would work better if it was a top loader without the agitator inside.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

I am the same person who reported a problem with a Magic Chef under-the-counter microwave that gave up the ghost after 3 years. I had purchased the Magic Chef microwave oven and an LG Electric Range (LSB5682SW/SB/S) at the same time from Home Depot. Now, the LG Electric Range has a malfunction with an oven sensor. I went to an appliance parts department for a replacement, only to be told they couldnt sell me one because LG will not allow anyone other than their service people to install it. I checked online and the price is $19.35. After I removed the rear cover plate, the sensor, held on with two screws, took me a couple of minutes to remove.My complaint is twofold. First, what right does LG have telling the home handyman he cant fix his own property after a warranty runs out? Second, why do these more expensive items fall apart shortly after the warranty expires? Mostly, why arent these companies held responsible until someone with some authority gets involved?After posting this rant, there is a box to tick asking if I want an attorney to contact me about my complaint. I thank Consumer Affairs for offering me that option, but it would be cheaper to buy a new appliance and thats the problem. LG, Magic Chef, and other appliance companies know this and are counting on it. New technology? Another money-maker for the greedy companies. The one thing I am glad I didnt do was to purchase the two-year extended warranty. Both appliances failed a few days after the warranty expired. Consumer, beware.

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

Purchased an LG Refrigerator only 2 years ago, compressor has already failed. Been without refrigerator for nearly five weeks because of constant run around from LG (also purchased the extended warranty), had two different repair companies (both sent from LG as certified company to do repair) and bottom line is the parts are not available because of the multitude of Compressor failures. It will be at least two months before a compressor is through production and shipped from Korea. For all of you experiencing compressor failure PLEASE CONTACT THE FEDERAL TRADE COMMISSION AND YOUR STATE ATTORNEY GENERALS OFFICE. This is obviously a recall situation but they wont do that. For all of you being told your repairman cant fix your refrigerator, that is not true, there simply are no parts available and when that is the case LG is in breach of their warranties and would be forced to issue you a refund or replace on your purchase, they are giving you the run around to avoid having to pay. DONT LET THEM GET AWAY WITH IT, KEEP THE PRESSURE ON.

I replaced all of my kitchen appliances with LG 18 months ago. The dishwasher control panel died one month out of warranty and LG refused to cover it. Cost me $350 to repair a one-year-old $500 dishwasher. Now my refrigerator compressor has died. This time, LG is covering the repair under warranty, and the experience over the phone with their customer service department hasnt been too bad. But from reading reviews, poor reliability is typical for LG appliances. I expect the new compressor wont last any longer than the original and Ill be going through this again in 18 months. A refrigerator should last at least 15 years. As the rest of my appliances die, they will NOT be replaced with LG.

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

More inconvenient than our old simple Whirlpool dryer.1. No light in dryer... Never thought to ask salesperson because never expected a feature downgrade from our previous basic dryer.2. No warning via any simple brochures or sales people that small loads result in a wet log which requires a second manual time setting extension of drying time and the separation of the individual items from the compressed log one a a time for the rerun. Sometimes the result of the rerun is loose dry items (ideal), or a dry compressed log still needing separation. This is a waste of owners time and effort.There was no such hassle with our old dryer. Had I been forewarned (before purchase), there would have been no purchase!

We are having an ongoing issue with our washing machine and LG will not resolve. Will never purchase a LG product ever again.

I want you all to know that the LG model LFX 30766S we bought in the 2nd half of 2015 stopped cooling and the compressor is shot. We are waiting for service to repair and expect, based on the call with the service center will cost a minimum of $300 just for the visit and they indicate that they may have to order parts... We will see but we are still waiting for 4 days for service. Ill keep you posted but this Made in Korea was over $2300 and didnt last 1 year and a half. We still dont know if parts are under warranty... Keep tuned and stay away from LG refrigerators.

We purchased an LG Counter Depth, French-Door Fridge (LFXC24726D) from Costco 21 months ago. We have been working through Costco Concierge Service, LG and our semi-local repair crew. The problem was diagnosed with a major leak in the system. The local repair crew replaced the compressor, two evaporators, and a dryer. The repair lasted about 24 hours. On the subsequent return visit, the tech checked for dye leaks on all of their solder joints. None were found and the tech deemed the fridge as not repairable.This fridge is still under Costco 2-year warranty, and it has been tough getting the repair/refund resolved. LG warranty support sucks -- even with Costco pushing them. As of this writing, we have been living with this defective fridge for 4 weeks! If half of the prospective refrigerator buyers shopping at Costco, Home Depot, Lowes, and Best Buy had a clue about the way LG handles their customers they would never consider anything manufactured by LG product -- NOTHING!

Purchased model LFXC24726S/00 November 2014. Had to be serviced January 2015 due to excessive ice buildup in freezer. Time frame was 5 wks d/t, part not in stock, reorder wait & install. 8/1/18 fridge dead. Told 8/14 would be soonest tech would be available to come out, diagnose, possible order part if not available then repair...2+ weeks with no working fridge. Told I could rent one in the meantime and be reimbursed at 25% of the cost of my fridge. Seriously?!! Lost food, utilize insulin (requires refrigeration), had to purchase a new fridge ASAP.I don’t about anyone else but I don’t have $2200-$3000 lying around for new fridges every 4yrs. Totally unacceptable! I will NEVER purchase another LG product again as they are not supported by the company once you get them in your home. It was suggested that I have it moved into the garage after I get the new one & allow them to repair it. Why the hell would I do that? I don’t need 2 fridges, I just need 1 that is reliable & works!

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

Unfortunately we did not read reviews before purchasing our LG Model 5040ST Dishwasher in June 2013 through a local Home Depot. We were replacing a dishwasher that had run well for several years but which finally sprang enough leaks that it could not be patched and we also hoped to improve the water usage/efficiency with a newer appliance. We liked the efficiency ratings, noise ratings, and features for the LG and got a great deal on one normally priced at nearly $700 for a mere $498. The plastic components discolored very quickly and became gray and somewhat brittle. However, it continued to clean, although it slowly became progressively more noisy. Two months ago we got the dreaded message that the motor was seized.Calling LG, I spoke with Bryan who I finally had to ask to stop eating while talking with me so we could get through the call a bit quicker. I explained at the beginning of the call that the motor had seized according to the diagnostics. At the end of his script of questions, he asked me what the problem was. Ultimately he told me it wasnt in warranty and I had to tell him that the parts were still under warranty. He agreed, but then told me it would likely cost $75 for a visit and around $200 in labor so he wasnt sure it was worth repairing. When I told him I would like to get the contacts of the approved repair folks, he gave me two numbers. He then asked me if he could have my email address so they could send me promotional materials about other LG products. I told him that a dishwasher whose motor seized after less than 18 months of use was not a great advertisement for the brand so no, he could not have my email address to promote other products. We have had four dishwashers in 40 years. Each has lasted 8-9 years minimum - and one we simply left behind in a move and it continued to be used by the people we left it with for several more years.The dishwasher is very attractive and still looks brand new. After my husband and I talked through what it would cost to get this repaired - with the same type of motor that seized after just 18 months, and with the clear lack of care or pride of ownership by LG representatives, we decided there was little point and we are putting it out on the curb. Instead, we went back online to renew our subscription to companies that we trust that rate appliances and next time we will do more research first. I have no illusions that LG cares one bit about their products or they would have better trained personnel on their call centers and they would have a product that meets minimum expectations for a common household appliance. My only reason for submitting this review is to hopefully help someone else make a more informed decision. Im just so sorry I didnt come here first.

What a HORRIBLE company. My refrigerator compressor went out after only 3 years. We have an extended warranty. They failed to show for the service appt, did not notify me via the text chain they CONFIRMED from, called from a FRAUDULENT NUMBER and then said THE CUSTOMER was unavailable? I called that day and rescheduled for 2 days later. They still did not show up. I called and they said they closed the claim because they NEVER HEARD FROM ME after the first appt???? Yes. they did (in fact their EXECUTIVE SUPPORT LINE HEARD FROM ME) and they told me my rescheduled day and time was today 8-12. At this point, they said it was going to be ANOTHER WEEK?! Why NO PRIORITY when THEY caused these delays?? Finally agreed to allow for and outside service provider to come out. I called him immediately and he was amazing. He was there within 30 min to assess the situation. Between him coming and 2 hours later, I got a NEW case number with a NEW service provider (which I didnt need or ask for) and they CANCELLED THE TICKET HE WAS WORKING FROM!!!! Now he cant order parts for me, and they expect me to sit home ALL DAY tomorrow to wait for another technician to come out?? I have never experienced a worse customer service situation in my life. I will never buy anything LG again and will definitely be spreading my story anywhere I can. Still no fridge, lost all of our food and no resolution or ounce of compassion from this company. BUYER BEWARE!!!

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

Okay as I was cleaning out the drawers, shelves and inside of my refrigerator for the third time. I purchased it from HHGregg on 11/30/2015. I decided I needed to let others know about this refrigerator so they wouldnt have to go through the same thing. Thankfully I purchased the extended service plan. We replaced the main board on July of 2018 and then the compressor went out on 1/14/2019. I am currently cleaning out the refrigerator again a year later because it quit cooling once again. Luckily, we have another refrigerator in our basement we can transfer all the food to. We have had that refrigerator for over 18 years and have never had a problem. It is a Whirlpool. We have a company coming out on Monday, two weeks from when I put in the order to fix it again. I do not recommend this refrigerator to anyone.

We purchased an LG fridge in November. Soon we noticed water puddling on top of the freezer door (bottom freezer model). Then we noticed that the water was freezing on the outside of the ice maker bucket, and that the ice cubes were melting then freezing together. When we used a blowdryer to melt some of the ice so we could remove the ice bucket, the melted water ran out, not from the dispenser as we would expect, but from all the seams in the door. On February 9th, I sent in a repair request. The provider I was given (which took a couple of days to receive) was unprofessional and after giving my address, told me they had no availability in my area and to find someone else and hung up. On February 14th, I received two more service providers contact info. One of them never answered my repeated calls. The other one informed me that they only serviced a neighboring county. Around February 21, I received another service providers contact info, and a service appointment was set up for March 1, between 8 am and noon. I took the morning off work. When the technician had not arrived by 12:30, I called the service provider who said they would contact the technician and get back to me. I was called back in a few minutes and was told the technician was stuck in traffic and would be at my home by 1 pm. At 1:15, he had still not arrived and I called the service again. She said she would call him again and get back to me. This time when she called back, she said he did not answer his phone and she that she left him a voicemail. When he finally showed up, around 2:30, he said that he had been running a little behind. After looking at the ice maker, he told me this was a common problem with this model of fridge and we would need a whole new door, which might or might not fix the problem, and someone would be in touch with me within 24 hours to set up an installation date and time. Nine days later, I got the call and an appointment was scheduled for March 13th, again between 8 am and noon. Again, I took the morning off work. Again, the technician did not arrive till after 2 pm. He did install a new door, said we were all set and left. And now the ice maker does not work at all. So far, Ive missed two days work, dealt with 4 incompetent and unprofessional service providers authorized by LG. Ive read many reviews praising LG products, but frankly all the reviews for their customer service are very negative (wishing we had checked those out and not just the product reviews when we purchased the appliances in November).

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

I have put up with this, clean clothes that stink, for 2 or 3 years now! I am a fanatic about fresh smelling clothes, and clean clothes. When my older kids were in school, they received compliments about how clean and fresh their clothes smelled. Now I take the clothes out of the dryer and throw them in the re wash pile. Not only do they smell dirty, they smell musty! I am throwing money away on energy to rewash, which is senseless since the musty smell is still there! I use Tide laundry detergent, I use liquid Downy, and I use two scented Bounce sheets, sometimes with the Bounce bar in the dryer, as well, to no avail! The only time there is no smell is when I wash with bleach. Obviously I cant wash all my clothes in bleach. The drum doesnt smell. I dont leave them sitting in the washer, but they come out of the dryer, which is also Lg, a lovely matching set. The drum doesnt smell either. How can I explain this smell? My new Adidas jogging pants, for example, for some reason, the crotch has this musty smell, and now, guess what, my underwear now have the smell? How embarrassing is that?! I used to complain about my old, used top loader washer and dream of a front loader washer and a matching dryer. Now I just wish I had my old set back. My dream turned into a nightmare! Theres not much Im fussy about, but my laundry I am, and Im sorry, Im pissed!

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

I am so disappointed in my new LG (Model LDT 7808 ST) dishwasher purchased early April 2021. I guess I missed the statement in the manual Hybrid Drying System: This efficient drying system does not use a heating element during the drying process... Guess what? The translation of that is: This dryer does not dry AT ALL. Everything is wet. And there is a cycle called Extra Dry and thats quite funny because it doesnt dry at all either so why have it? The only suggestion from LG? Make sure your rinse aid is filled. A dishwasher that has no drying ability except air dry is not my idea of a product I want. I will not be keeping this dishwasher and I will not be buying another hybrid drying system dishwasher from anyone. If Im going to have to dry my own dishes I might as well wash them too.

I have been married for 40 years with four children and countless loads of laundry. Most of my washers and dryers have been maytag and lasted 10-15 years with few if any repairs. This LG top loader is the worst machine I have ever bought. I purposefully did not buy a front loader because of problems with odors I had heard about. Well I guess a top loader can Smell really bad too. I dont understand how in 2016 we dont know how to make a washer that drains properly. This is a lemon and I will be selling it soon and buying a good ol Maytag. I just lost a lot of money on this one. They should recall all their machines until they figure out and fix the problems.

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

We bought this microwave a week ago and will be taking it back to Menards tomorrow (and will be writing a review about them if they dont give us our $ back!). It worked fine until tonight. The only complaint we had was that it didnt have a timer on it but we could deal with that. Now, however, it is junk. We had the light on below the microwave and when I turned it off, I turned the vent on to see how many settings it had. I turned it back off and noticed the light inside the microwave was now on and the turntable was going. It wouldnt stop. It was finally discovered that if we pushed stop, then energy saver, it would stop and the light would go off but nothing would make it work. Anytime we tried to put a time in the display, it would just read door and do nothing except spin and have the light on. Its off the wall and back in the box. Menards, here we come!!

2 and 1/2 years old and dead - Bad sealed system. Leaking Freon. How much to repair. Don’t bother says serviceman. Will cost as much as new fridge. Not happy at all. Last Kenmore lasted 15 years. Why is Home Depot selling this junk?

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

This washer is horrible, I hate it. Just like everyone states, I cant run a load of laundry without it constantly adding more water because its uneven. Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

Horrendous Experience! On 7/13 I reported that twenty expensive Brooks Brothers non-iron shirts were destroyed due to the fault of the lint filter of this dryer. The shape of the filter was not manufactured properly and did not remain in place. As a result, pockets, sleeves, button holes and collars of twenty shirts in a load were ruined. I immediately contacted LG customer service and spoke to someone about this event. They offered to mail a new lint catch and then said that I would have to complete a full report of the incident. A follow up email arrived to me with a claim form that I submitted on 7/20.I completed the form in full and also took detailed photos of every shirt and the damage caused. I had heard nothing back at all for two months until on 9/3 when I began to submit daily written complaints via the LG website complaint portal. Finally on 10/5, another representative contacted me via e-mail and asked me to once again forward my claim for and all of the photos of the damage. After review, the representative said that the most they would offer was a reimbursement of $250.00. I sent examples of the current value from the Brooks Brothers website, segregated the shirts for physical inspection and was informed that I would need the original receipt for each one in order for the reimbursement to be reconsidered.A collection of twenty shirts bought over a series of time that were not defective prior to their placement in this dryer would have had no reason to have receipts available. I offered to have them viewed in person and made between 3-4 photos of each shirt as described, showing their tags and damage! Brooks Brothers shirts are quality and time tested to last because they are made properly; quite unlike this dryer! I have yet to get any response to my dissatisfaction for this companys resolution. I did, however, receive this e-mail from 12/21 that had the gall to offer me $500.00 for having completed this survey.My loss of value due to the shirt damage was in excess of $2800.00!! This company has a terrible amount of nerve and complete lack of concern for the customer experience as a whole. This dryer is an abomination and I am sorry that I ever decided to purchase it. Your company should be ashamed of itself for all of the aggravation that I have been put through for this incident...never mind the financial loss!

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

We bought an LG washing machine in April 2013 and immediately noticed lint on our clothes (dark) after each wash. I called LG to return and they said they had to send a tech out first. When the tech came, he saw the problem but could not figure out why it was happening. He called LG support from my home and they told me there is nothing they can do as the tech cannot find anything wrong. They refuse to do anything as they say nothing is wrong with this machine. I want to write the CEO but can not find email or postal address. Any ideas?

Purchased our LG microwave about 10 months ago to replace a GE dinosaur. The LG is sleek looking, powerful, loaded with easy features and most importantly, quiet and the alert when its ready is almost pleasant.

Had front loading LG washer 1 year 3 months when the letters on the front display came off, i.e. the letters that state Permanent Press. Towels. etc. I now have to guess which type of wash Im using. Contacted LG customer service who told me that it was my problem and deal with it. Its a design flaw! I owned a previous LG washer for 8 years and never had this problem. I will never buy another LG product again.

In May 2016, we purchased an LG set of kitchen appliances through Costco. We have had nothing but trouble with all of these appliances. The most egregious is the refrigerator. The compressor failed in March, 2019 (note, the fridge was less than 3 years old). According to our user manual, the warranty for the compressor was for 5 years parts but we would have to pay for labor. We contacted the number in the booklet for warranty service using the number listed for using the Smart Diagnosis service. After a very long round-robin of talking to one person after another, I finally was put through to a Smart Diagnosis technician. After many attempts to use the smart phone smart diagnosis, the tech said that it wasnt working (no surprise there. Has it ever worked on any LG appliance?)I finally called a local servicer who sent out a technician. He diagnosed the failed compressor and said he would obtain the part for us per warranty but we would have to pay the labor ($855.00) ourselves as it was not covered under the warranty. The serviceman was very negative about LG and even suggested we would be better off just buying a new refrigerator from another manufacturer. We decided to repair this one so he ordered the part and said he would call when it was in.In the meantime, my husband is researching LG appliances and discovers that LG extended the warranty to include the compressor part AND the labor for the first 5 years of the appliance. We were never notified by LG that a change was made to the warranty. When the repairman called with the part, we had him go ahead and install it. We had been without a refrigerator for a week by that time.We then called LG to attempt to get the $855 back from LG that we paid for the labor. I thought this would be easy. HAH. It is now two months later. I have talked with many different people, sent documentation twice, and all I am told is the reimbursement is under review... Thank goodness we purchased the refrigerator through Costco because the Costco Concierge service has been a great help by contacting LG directly for me. So far, LG is stalling them as well. I will post again if I ever see my $855 again. In the meantime, please do yourself a favor and NEVER buy any LG appliance!!

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

I dont want to give it a star. Im glad I work on washers. I replaced 3 drain pump motor and 1 rotor position switch and door switch in 5 years. Doesnt wash well. Dryer is the best. Well not have a LG washer after this. I would not take a new one!!!

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator. LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

We have had an LG refrigerator (Model FX25960ST) for 7-8 years. In that time I have had to replace the ice maker twice. The light cover partially melted and will no longer stay in place. Yesterday we noticed the hardwood floor on the other side of the wall from unit starting to buckle. I pulled the refrigerator out and found a half inch split in the water line on the back of the refrigerator. Water shot out when it made ice. It is going to cost us $$$ to fix hardwood floor (and replace refrigerator).

I purchased an LG refrigerator. Everything in it freezes. The ice maker broke and immediately when I called the company I purchased it from they explained to me that they would call me back. Of course I never got a callback. This is the worst refrigerator Ive ever bought. Do not ever purchase it is junk. I have emailed and called LG and I never seem to get any sort of response from them. My refrigerator is a year-and-a-half old and I want to throw it Out My Backdoor.

It has a freezer and the ice cubes comes out. Most of all my favorite part of my refrigerator is the fact that it has a tablet built into the door is amazing. It was totally worth buying. I didnt like the fact it was so small, after I would go to bjs my food wouldnt fit in the freezer. I had to buy a deep freezer to put in my kitchen. I like the colors it came in. I got it in a aluminum color. It was also black available. I prefer LG over anything. All my tvs, acs, phones I purchased from LG. They have good products. My home security system is from there my fan. They have a good customer service. If Im having a problem they wont end the call till my problem is solved.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

LG washer/dryer combo - DONT buy one! Enormous vibration, the house shakes. Close to 2 hours to wash & dry ONE bed sheet. Sheet emerges WET (not just damp) and needs thorough drying in the 20 yr. old reliable Kenmore basement dryer. LG = What a mistake!

LG 5070CW washer - wash cycle temps are way low compared to info LG provided - Cold is suppose to be 66 degrees, ours runs 50 - Hot is suppose to be 120 degrees, ours runs 75. Called LG and they said it was because it was a top fill washer, and that I needed to use some of the specialized cycles to get hotter temps - basically makes half of the cycle choices not usable. The manual doesnt mention anything about this issue. LG supervisor said they are looking into some typos in the manual to help with this issue. I spent $800+ on this washer and feel that we were duped. LG doesnt seem to care at all about the errors in their manual.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.When the freezer goes into the defrost cycle it cause the cubes to thaw on the outside and then they re-freeze into an ice bridge. There is no fix for these problems even though LG will drag you through a troubleshooting process. They know it is a poor design but refuse to address it. The best solution is to not purchase a built in ice maker. You will cuss this thing all the time if you try to use it. I would have given them a better score if they had been honest with me, which they were not.

I purchased LG front load washer. The gasket where the cleaning liquid, bleach and fabric softener is placed is always full of mold. Also when the gasket is removed, the location where gasket is inserted is full of mold plus the front section of the washer. Contacted LG several times and they say it is a consumer issue and not a company issue. Absolutely disappointed with their service. They are currently under a class action lawsuit for front load washers with this same issue for those that were purchased between 2000-2006 but since mine was purchased 2012 it doesnt apply. Its amazing to me how they wont acknowledge same issue they are in court for. I own LG washer, dryer, refrigerator and TVs and I would never purchase an LG product again.

I purchased the above appliance from Sears about 4-5 years ago (need to find the receipt to be accurate) and it has been a nightmare. I have used many boxes of the cleaning product made by Tide to deodorize and contacted a serviceman (at my additional expense) who instructed me to use bleach (only to discover the bleach dispenser is not dependable), remove the entire dispensing tray after each day of laundry, dry the door seal and inside of machine, and leave the door ajar when not in use...... I continue to have a problem with a sickening smell emanating from my clean laundry. I am quite convinced that this washing machine does not clean my laundry...... Whites are grey to beige! Very often, I find wads of soap in towels which I believe is due to an inadequate amount of water. An answer to this aggravating and unhealthy problem would be wonderful. Thank you.

The refrigerator was made in Mexico and it broke down after 3 years. On a 10 year guarantee, the compressor was no good. It was made in Korea? Also the new one was made by LG and made in the USA. WHY is LG supplier using inferior parts?

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. Theres a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

Had refrigerator repaired and when home it makes a super annoying humming sound. Repair shop told me I needed to load it back up and bring it to their shop. Why... can they not send a person to my home. VERY INCONVENIENT ON MY PART. I work 2 jobs and is not easy to find the time. Please advise on this noisy irritating unit.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

I purchased an LG topload washer - model #WT7600HWA in September of last year. Immediately I noticed that the clothes came out dingy and old looking. In December I noticed that some sort of fibrous looking matter was on the clothes when I removed them from the washer. It has gotten progressively worse and my clothes are being ruined as I have to rinse them several times and I still cant get it all off. Since January I have made at least 12 calls to customer service, executive services and now have been bumped up to product specialists. I have had 4 service calls and spoken with the manager of the department in the retail store where we purchased the machine. The LG service man who was last here acknowledged that there was a problem as he actually saw it on my clothes but told me that he could find no source for it so LG wouldnt replace the machine. I have documented with pictures and sent two letters with another going out today; have researched online and found complaints of the same thing happening to other people; and called my own appliance repair company that I have used on other appliances. They told me they had a customer with the exact same problem. They went out and took her machine apart and they were not able to find the source of the problem either. The matter that is left on the clothes looks like white/tan specks all of the clothes or it comes out in big streaks and smears. In my conversations with each and every department they have given me tasks and advice that contradict the information in their own product manual. I have run tub clean per their instructions many times. With product; with bleach; without anything; have had our water tested and drained our hot water heater. All to no avail. I think the appliance is defective in some way and LG will not replace it. It is ruining my clothes. At this rate I will have to purchase a new washer and a new wardrobe!

The original was a Samsung which was replaced as it was new and junk. The LG has nice, clean operating features and reliable and never an issue. Loads are clean and spun out very well and no noise. You would not even think it is operating as it is so quiet. Ordered the pedestals as well for the front loader and second best item with it for storage. Give a full 5 star Rating.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

I like that the features are easy to use. The refrigerator helps a lot. It does more than my last one did and is more stable. My whole family loves it and I dont know why I would do if I had the old one still til this day. All features are great and it was within my budget and we really needed it. The last one is just so old and is about to finally break on us but this one isnt and we will have it for at least 6 years. The LG brand is the best refrigerator. I also like Samsung but LG is more popular and has the better reviews and the most likes so I see why people recommend it and Im glad I got it for the family. It was the best decision I ever made for a the best price I could ever get it oils really awesome in my house.

My LG washer broke three months ago. I have a service contract but the companies LG hired to repair the washer have done nothing. I can’t even call them. Their mailbox is full. They do not answer or return or leave messages. I have a $1500 steam washer and I’m still going to the Laundromat paying to do my laundry for three months. Next time I’m going back to Maytag.

Just doesnt do a very good job of cleaning clothes. Wastes tons of time filling with water. Also front loader oftentimes wont spin due to balancing, especially bulky loads or small loads. Just an all around pretty lousy washer.

I purchased the above noted range back in March 2014. Just recently, there is this noise from the fans when you turn the oven on. It does not matter if the oven is on convection or just nonconvection mode. The same noise still exists. We live in Saint John New Brunswick. I called a few appliance companies to service the oven. I was told, we do not service LG ovens.I went to the facility that sold me the oven and asked if they knew of a service representative. I learned from the store that sold the appliance, there is no one in the area that services these LG products!! We called the LG 1-888-542-2623 number just to be told that there is no one in the area that services these! Buyer beware-dont purchase LG products!! They cant service what they sell! Am very frustrated with these products!!! What a waste of hard earned money!!

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

I purchased a washer and dryer from Hahns appliance in Tulsa, Ok. Within weeks the washer had to be replaced with a new washer. The second lasted just under a year before it would not operate correctly. Water overflowed die to sensor going bad, will not wash just spins, terrible rust around bleach dispenser. Customer service literally laughs when you call to complain. They dont care and the only way to stop this is to not buy their products. Do not subject yourself to misery I have experienced. Look at other brands. You have been warned.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

I purchased an LG just under 3 years ago. At the end of May 2014, the freezer stopped working. On June 2nd, I had an LG certified company come out to repair it. As it turned out the heating element at the bottom of the freezer melted the plastic back panel on the inside. THEREIN is where all the torment has ensued!!!! They would have to ORDER the panel and as of Today August 11th, 2014 even after contacting LG directly, I still DO NOT have a panel or a fridge that works. IT CONTINUES TO BE ON BACK ORDER and LG did not know if they could help me unless I purchased the fridge from an AUTHORIZED DEALER, who cares where I purchased the fridge? I paid for it, it is THEIR product. If Im willing to pay to get the 65.00 part who cares where I purchased the fridge? LG has been of NO help whatsoever!!!!!! I cant believe it truly matters where an item is purchased. IT is their product and they should care about taking care of the customer... Maybe because I work in retail and I believe in taking care of the customer. I expect the same treatment when I myself am the paying customer... Dont you agree?????