Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Purchased 2 new LG dishwashers for my new home from Sears. Both failed completely after approx 16 months within 2 weeks of each other with the same problem. Sears wouldnt send a service man even though I offered to pay for the call knowing they were out of warranty. Too far out of Edmonton was the excuse!! Not too far to deliver the appliances!! Funny how that works.Anyhow both power supplies failed and were replaced with an updated version. Funny that they know the parts are faulty but wont even cover the defective parts under warranty. Both dishwashers still have lots of error codes and fail midway thru cycles more than 50% of the time. No one at LG or Sears seems to care so I guess when they die completely Ill replace them with another brand and thru a retailer other than Sears who will agree to service them in my area in writing prior to purchase. LG and Sears will never see me as a customer again and I feel ashamed that I spent over $30,000.00 with them on new appliances. Good luck to you both!! NOT!

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

On September 24, 2007 I purchased an LG refrigerator (model # LRSC26923TT), dishwasher and microwave at Gabowitz Appliances, East Brunswick, New Jersey. At that time I purchased an extended warranty for the refrigerator. The refrigerator needed to have the icemaker replaced within the year. The repairman told me it was a defective part and since then, it has had to be replaced four times for the same reason. The icemaker melts and becomes deformed. LG keeps replacing the defective part with another defective part as they have not fixed the defect. My extended warranty expires in September, 2012 and from hereon in, I will have to pay approximately $350.00--the price the repairman said it will cost--when it again needs a repair since it was again replaced with a part that is the same as the defective part (as per the repairman). When I wrote to LG they just answered that it is out of the manufacturer’s warranty and they have no obligations.

My very expensive new lint trap will not sit flush. It has caused new and old clothes to be ruined. It also causes clothes and sheets to twist making them not dry properly. This is unacceptable. What do I do to remedy this? Is there a recall? Or can the dryer be returned or replaced?

We have an LG washer and dryer and have had no problems, they are both 10 years old. When we needed a new refrigerator we purchased an LG refrigerator in July of 2016. Our first time we had to have it repaired was in October of 2018. Now 8 1/2 months later the same thing is occurring. Be sure that you buy the extended warranty if you purchase an LG refrigerator.

Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

Model WT4870CW. My brand new $720 LG washing machine takes 30 minutes to fill with water at each cycle! Hot water turns cold. It actually washes clothes by soaking them forever.

Purchased a LG top loading washer from Best Buy. Buying experience was positive with quick delivery and setup. After one year, washer has started leaking or rather pouring water out of the bottom of the washer. Additionally, the clothes do not get clean. I purchased the washer to handle larger loads like comforters, but it cant even clean a load of towels. I do not like that the washer decides how much water is needed to clean the clothes.

Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.

The knobs were broken. Originally, I thought it was just my stove. I have since found out that this is an enormous problem for LG. I returned home over Thanksgiving to smell gas. My elderly mother had made some tea while I was at the store. She was visiting for the holiday and was unfamiliar with the stove. She thought she had turned it off, but because the knobs were spinning on the posts, the stove only appeared to be off. It was in fact filling the room with gas. While I was opening the windows, my mother was apologizing while rushing to the stove to turn it off in her embarrassment. Knowing what was about to happen, I lurched across the room and grabbed her hand before she reached the stove.Of course, if she had turned the knob at that time, it would have passed the ignition point and exploded the gas that was filling the room. Instead, I left the gas on at its lowest setting while opening all the doors and windows. 10 minutes later, when I aired the kitchen, I crouched down and turned off the stove. I wrote LG six weeks ago and they have not responded. I think many people would do what my mother nearly did and exploded their house. This product is deadly. It is just a matter of time before it kills people. LG needs to proactively seek out every stove with this defect and fix it or recall the product.

Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.

There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I purchased LG Waveforce Top Loading Washer WT5001cw and Gas Dryer Set on 7/9/11 from Best Buy. I had a little issue of leaking that out of nowhere was resolved. On 10/31/2102, I went to the washer to get my whites out. I couldnt open the washer because it was locked. I pressed the power button & it would not turn on. I pulled out the manual to troubleshoot the issue. There was nothing in the manual to address this issue. I then called LG. I talked to a rep out of a call center in the country of Panama. The person told me to unplug unit for 30 seconds to reset. I did this. That did not work. The person then told me to check the circuit breaker to see if the outlet tripped. I checked the circuit breaker & everything checked out normal. That did not fix issue. They told me to plug it into a different outlet. I did this. That did not fix issue. I told rep that I smelled a burning smell coming from unit. The rep told me to unplug unit. I immediately unplugged unit. Rep stated that since the unit was a bit over warranty, I would have to send my original receipt to them to be approved for an extended warranty. I faxed LG the documents they requested. As we waited days to see if this warranty was going to be approved, on Sunday, 11/4/12, my husband went down to basement to see if washer would turn on. He plugged it back in & smelt a burning smell & saw smoke coming from the back of unit. He took off a small white cover in the back to see what was happening. We found out that the main power source in the washer had caught on fire and this wasnt the first time since 10/31/12. We immediately called LG to report this & they seemed uninterested in helping us. This call center was in Asia. We also took many pictures. This rep told us we needed to contact LG on Monday to find out what to do next. On Monday, we called & talked to a rep in the USA by the name of Adrianne **, a supposed supervisor for LG. She wasnt helpful whatsoever and she was extremely rude. She made us re-fax and email another copy of original sales receipt to call us a few hours later to tell us that we were not approved for the extended warranty. She said her superiors told her that because we took off the back panel, we voided the warranty or any option for an extended. We were like Are you ** kidding us? This was an emergency situation of an LG appliance on fire in our home and it caught on fire previously days before this. Then this stupid rep told us to go to Best Buy to see if they could do anything for us, which we did that same night, which was tonight. The Best Buy manager pretty much laughed (not at us) as they were shocked LG told us to go back to them. Now, we are in a situation of being without a washer. We are trying to figure out what to do next. This appliance cannot be repaired. Even if it could, we dont want a fire hazard in our home or have to worry about it re-catching on fire in future.

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

On 3/5/16 while cooking a potato in my microwave, the unit started on fire. The microwave shut off and I needed to wait for the fire to burn out before opening the door. It was obvious the unit was irreparable. I contacted LG Customer Service in 3/7/16. At first, they tried to tell me I was to blame. Misuse of an appliance because I placed the potato on a paper towel. The manual states a paper towel, paper napkin, paper plate are ALL acceptable. The CSR refused to believe me until she read it herself. Finally, she agreed I was NOT at fault and told me someone would be in touch with me within the next 10 business days. I uploaded photos of the damage as requested. 10 days later a rep from LG Property and Liability contacted me. Please upload more photos, which I did. Was there any other damage? No. Any loss of life due to the fire? No. Okay, well theres nothing I can do. Youll have to go back to Customer Service. Now Im back to where I started again facing questions about misuse because of the paper towel. I was advised I would need to pay for an LG technician to come to my house to determine if it was repairable or a total loss. I didnt think I should be expected to pay for the technician since I already knew its a total loss and the photos support that. I asked for a manager. Theresa got on the line and told me the same thing except she said I would need the microwave receipt to show the technician. I explained this microwave along with a refrigerator and stove were purchased by the former homeowner just prior to my purchasing the home 3 years ago, so I did not have the receipt. Well, there is NOTHING I can do for you. Youre not the original owner. So after their appliance starts a fire, and 3 weeks of answering their questions, uploading photos, waiting for their assistance, I was advised Im on my own. They will do nothing for me.

My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We cant get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldnt come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

Have had washing machine for only 3 years and have rust completely around the bleach dispenser. Contacted LG and they said it was due to spilling solvents on the machine. Its a bleach dispenser! Gave me no satisfaction, basically said it was my fault. Have never had a machine rust before.

I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

We purchased an LG model WM2701HV from Sears in October 2010. Within 8 months, the lettering on the controls was wiping away just running down the front of the washer and yes, we get the gray spots on our whites. LG refuses to replace the control face and so we have homemade labels and Dalmatian whites. What a lousy company. Dont waste your time or money. LG does not back up their product.

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

We purchased an LG refrigerator with bottom double freezer and french doors in 2011. Four years in - we had trouble with the food thawing in the freezer and ice maker stopped working. A repairman through LG came out and did a repair and fixed it. As soon as the warranty was up (Jan 2016) it happened again. We were given a choice - pay $294.50 for a 1x visit and 60 days coverage of the same issue or $444.05 for 1 year warranty for any problem.Since we figured this was a big problem, we went with the $444. The repairman came again and flushed the system - started working again. 5 months later the same thing happened - he replaced the compressor. Still under warranty. Warranty expired in July 2017 - Oct 2017 the same thing happened. LG will not do anything about it because its not under warranty even though its the same problem from the beginning. Now Im faced with a non working refrigerator and a decision of paying a huge amount to get it fixed or moving on from a 6 year old refrigerator. Never will buy LG again.

Visiting technician (not his faults) says the linear compressor used in this LG refrigerator is noisy/louder than others -and suggest we install sound-dampening around the refrigerator. I regret purchasing this LG refrigerator - its louder than the GE we had before. Reminds me of my grandmothers noisy Kelvinator in 1959. Freezer frost is resolved by decreasing the amount of food we stored in the freezer, which was never an issue with our previous unit(s)?!?

Stay away. Two years ago I bought an LG french door fridge. A week after we had it ice started to build up on the walls. We had someone out to repair it. Now it barely makes any ice. The other day it stopped cooling and we lost all our food. When we called LG they were very rude to us and did not want to help us. Now I have to buy a new one. I certainly will not buy another LG.

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

I have had this refrigerator a little over a year and the ice maker has gone haywire twice. It doesnt just stop working, no, it starts dumping water when the ice tray is still full of ice and I find a big puddle of water on the kitchen floor, an inch of ice in the dump spout, the ice bin is one solid block of ice. This is the chunkiest, clunkingest, noisiest refrigerator I have ever seen. I have to pull the thing out from the wall and turn the water off to change the water filter. This is the worst engineered piece of junk I have ever purchased and I will never buy another LG product of any kind. We are throwing this $2000 piece of junk away and going out to buy another refrigerator this weekend.

LG Front loading washer - I spent $1,200 to get my clothes to smell like mildew. I have no satisfaction getting through to LG online or Best Buy where we purchased it. As with other folks, we have to leave the door and detergent tray open so guess what, the whole house smells of mildew when you walk through the laundry room. I will probably junk this machine because my conscience, unlike those who run the LG Company, will not allow me to sell it to someone else. No stars is the rating for this useless, stinking washer. LG had better step up to the plate or cancel this product line.

Ordered washer and dryer in October for January delivery at new home in NM. They weren’t delivered until February. No help or even empathy from LG. Customer service is non existent. Ordered through Home Depot and they were helpful. They even told me LG would not return their calls as well as ours.

We purchased this LG TOP OF THE LINE 700.00 DISHWASHER IN 2015. I HAVE HAD NOTHING BUT PROBLEMS SINCE. When we purchased it. It was for a brand new home. We had to have a plumber come in and replace some of the pipes and lines to be able to accommodate this dishwasher. The dishwasher never gets the dishes clean EVER! Im constantly having to clean the dishwasher so the dishes get clean. I almost have to clean the dishes before they are stacked. The top sprayer arm keeps falling off during its normal cycle. The baskets never stay connected to each other. Not sure why... We decided to buy a really expensive nice dishwasher and it has been terrible. Then we had to remove the bottom piece in the dishwasher that siphons any debris out before it goes into the drain. The recommended tablets for the dishwasher get stuck in the cup and ends up having to be cleaned out of the cup and I have to re run the whole cycle again. And to top it off now the motor is dead and has to be replaced. Oh the wheels on the bottom of the rack keep falling off. Technician will be here next week when they can fit us in 100.00 just for the service call. I will never buy an LG ever again.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

We purchased a LG TROMM Washer in Jan. 2007 (WM2487h*M) and we should have known better as we had to trade it out within the first few days of purchase because the water was filling up in the drum after the rinse cycle and the symbol FE was displayed. Luckily, Best Buy exchanged it for a new one without hesitation and it was almost as if they had already been down this path before with several customers. Fast forward less than five years later and the same thing has happened. We just spent $640 on repairs including a new water pump, a new water valve and a new memory board for this hunk of junk of a washer. In hindsight we should have just bought a new machine as the warranties had all expired. The guarantee for the new memory board is for two years supposedly, but we have yet to see paperwork from the registered LG repairman. Although he did state that the new memory board was registered with LG. I guess well just need to keep pressing them on this until we see something in writing.

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

I bought a LFX31925ST in 2012 from (ahem) AJ Madison. I bought it with an extended warranty on it, but little did I know... Apparently this fridge has a vacation sensor on it. Whenever I would leave the house for over a week (twice, it happened), the freezer would frost up, get hot, and when I came home from vacation, everything was melted and ruined. Lately, the fridge compartment has been at about 55F, even though the temp sensor is set to 36. The freezer wont freeze anything to below 0F either. I called a repairman and he determined the sealed system was bad, and I should call LG since it was supposedly still under the 10 year warranty, which is why I bought the fridge - the 10 year warranty. I called LG and after a lengthy process of verifying I bought the fridge and providing the receipt, they told me they would only cover parts, not labor and that could ONLY be done by approved repair people on their list. They emailed me only 3 repair companies, telling me that in MY area (Seattle) they dont have a lot of repair people. So sorry. I called all three of them and they each want to charge me (and Im serious here), $910 in labor, flat rate. To find and repair a freon leak. Something that could be done in an hour. I knew it was useless and I asked one repair guy, Why the flat rate? I know it doesnt cost that much. He said, Because the tools are expensive. I have to use a freon pump, and a charger, and buy freon, it adds up. I told LG about the experience and they replied, We are not in charge of what these approved vendors decide to charge the end user, it is out of our hands. I would never, EVER buy a LG again. I hope there ends up being a class action lawsuit, because my fridge isnt worth ** now, and Im going to have to get somebody to dispose of it.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

My nightmare is about a $2000 refrigerator and about $10,000 worth of aggravation. I have a refrigerator that is eight months old and it started having a problem. We called LG and they sent somebody out here. It turns out, the compressor died and then, they fixed it. Roughly after a month, it started to buzz loud enough that if we were trying to watch TV or talking on the phone, we couldnt hear it too well. Plus, if we walked anywhere in the house, we would hear the refrigerator buzz. It was fairly loud. We lived with the buzzing for about two weeks and its a little bit like the Chinese water torture because it was very annoying but we didnt know what to do. When I called, the rep told me that if a repair guy comes to the house and he doesnt hear the buzzing, I was gonna get charged. But its not making the noise all the time. It goes to a certain cycle. The whole refrigerator resonated with the vibration of it and gets a vibration out of the fridge from the motor. So now, were in a quandary. I told the rep I didnt want to spend another $100 to have somebody come here and when hes here, its working okay and then we have to pay him. And then, it goes back to being bad again. I kept making phone calls and I figured they were in the Philippines and the reps dont speak English very well. It was very frustrating. I call and say, I have a blue horse, and they say, What color of the horse? They listen but they dont really hear me.After about 10 calls of getting nowhere with them, I got a woman over there who transferred me back to an escalation department in the United States. Also, I happened to record the sound on my phone that day and the rep heard it. She said it was the compressor. She authorized a repair person to come to the house without charging us. The repair guy came with the supervisor and they fixed that. Then, we thought we were fine but the day after the repairmen came, the refrigerator started not working well. The freezer was like 10 to 20 degrees. 24 hours is the period of time I have to give the fridge to adjust but everything is high now. Also, in the period of time they came back, I had it set for minus 6 and 33 but I get to read 0 and 40. Even at the coldest setting, it was barely acceptable within the normal range. The fluctuations were bad. I called the repair person on Friday and told them the fix wasnt working right. He told me it was just my thermometers. But I have two thermometers and theyre calibrated. I called them Monday morning and we still had the problem. I gave it the ice cream test and my ice cream melted. So I left the repairman a message but he never got back to me. Finally, I talked to Famous Tate and the regional manager instigated the callback to LG to come service the fridge. We then had an appointment on Thursday. But then, that time, it started getting cold again. I even called the repair person that Thursday and told him about it. But anyway, he came and took it apart. He said there was a leak in the evaporator. When he did the compressor, he put a dye in and when he came back, he could see that that was the problem. Hes coming back Tuesday to do the evaporator replacement. Meanwhile, the freezer is somewhat normal but the fridge part reads 40 degrees. I have it set very cold. The repairman is telling me the evaporator is bad but it doesnt jive. Also, that buzz is back but not as bad. If I push in on the doors, it stops. I can hear the motor going but that zzzz! that Im hearing is vibrating. Now, we have a refrigerator that doesnt work right and one that is making noise. Thats where were at and were very frustrated. Also, dealing with people overseas was horrific and not fun. They have something called Smart Diagnosis where I can go to the product, hold my phone up and it goes, Beep and they can get a readout of everything going on in my refrigerator, the temperature and how many times I opened the door. I wanted to get that printout from them so I could show the repair guy but I was told they were not allowed to do that. On one hand, Im unhappy about my experience with LG but they did come here to try to fix it so thats good. But this is an expensive refrigerator. If I could pay money, even if I took a hit on the refrigerator and get rid of it, I would. The product is pretty unreliable and the scary thing about this is because weve had the fluctuation in temperatures, we could eat the food and could get very sick.

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

I bought the double oven stove and unfortunately I did not use the stove until 9 months after the purchase. The stove is awful. It will burn you if you try to even come near the back of the stove top. It is very hard to clean, and that means the entire unit. The knobs are actually paper/tin which cracks and peels after just a little wear. The oven has never baked right. It burns everything on the bottom. Nothing I did corrected any of the problems.I have told everyone I know not to purchase this brand of stove, and will continue to tell the public about this lemon. To produce something so inferior and sell it to the public just shows that this company has no regard for customers and will sell junk. For me it was way too late to send this piece of junk back as by the time I used it warranty had passed. I tried to call this company and was told there was nothing they could do. They did not even try to listen or help me in any way. Its too bad because I work with broadcasting/media and I have prevented many people from making the same mistake, and will continue to do so. PLEASE do not spend your hard earned money. You will be sorry.

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

I bought the LG LRE30453ST oven. Get overheat and burns everything. Reads error F9. I have call LG like 6 times and they say my warranty expire and told me that problem was the control board. So I went I brought and paid to get replace and still same problem. Then they said it was the temperature sensor, replace it. Same problem. Next was thermal fuse. Replace it now. No error F9 but oven still get too hot. Burns everything. Im done with LG. Never would buy another LG product. Im keep my stove for now till buy new one but I think is dangerous LG stoves.

Our LG Front Loading washing machine has a massive problem with black mold in the rubber door gasket. It seems to be a widespread problem with this product. If I had known this beforehand, I would not have bought this washer. I would like my money back so I can buy a replacement that is well made and works.

I purchased an LG WT5001CW top-load washer in March 2011. It now overfills the tub and will not agitate. It will spin out if you put on the spin cycle. It is one of the models with the smart diagnostics,” in which supposedly you can call LG and hold the phone near the machine and they can diagnose the problem with the machine. I called LG’s number for the smart diagnostics service and was asked what error code was displayed. When I told them that no codes were shown, they said they could not run the smart diagnostics program. Apparently, this feature is another of LGs false advertising ploys. They then gave me the name of the repair service in my city. I called this company and was told that they do not service any LG products. I have a relative who has operated an appliance repair business for over 30 years and he told me he will not touch LG products. I have not been happy with the machine since it was new. It runs the motor more than 50% longer than the old non-energy efficient machine it replaced. It may save a little water as at times the clothes have dry spots where they were never in the water. However, water is cheap in my city, but electricity is not cheap. So this machine overall costs more to run than the old machine. I sure wish I had found this site before purchasing this product. I will not buy LG again, that is for certain.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

LG washers have been been able to wash almost all your laundry day after day for many years without any problems. Just load and go. I am in my 70s and only on my 2nd LG washer after 23 years of continued use.

We recently bought this machine and Im still not sure about all those fancy settings. But one thing that bothers me is that its so deep I cannot take the washed clothes out. Im 5 feet tall, and even standing on a step ladder doesnt help. I need to develop long arms!! The powder detergent did not get dissolved in the special tray and most of it stayed there.

Short and sweet... Bought LG refrigerator in September, 2013. August 2015 we came home from vacation to a room temperature fridge with melted out freezer. Repairs with extended warranty, $600.00. Paid $271.00 for extended warranty. $881.00 purchase price. Am now putting our food in whirlpool fridge in basement purchased in 1981. Has never been repaired. End of conversation.

I bought this machine in March, 2016. I got a 10 year warranty and that was a selling point. Ive followed the manual to the T. I clean the water filters, tub clean every month, etc. So I am doing my due diligence. However, since the day I got it it hasnt done a load the same way twice no matter the setting. It doesnt use enough water and ruins clothing. I have a very bad back so I had to put a short hose to connect to my slop sink because it was taking a toll on my arthritis. It cannot even begin to do a heavy duty load! I always have to add more water to every single load so that nothing gets ruined. My old machine was 20 years old and did an incredible job compared to this piece of junk. I bought rubber foot holders to make sure it didnt move around which did work but the machine itself is useless. My husband has to wear fire retardant clothing to work, which is extremely expensive, and even when I add water it continues to destroy these from clothes faster than Ive ever seen a washer abuse clothing. The load sensor is useless. Its just there for bells and whistles. There is supposed be an app to tag on to the machine to do smart diagnosis. There is no such app available anywhere. But it says there is and gives step by step instructions on how to do it which takes up more pages in the manual than anything else in there. But its just filler to make it look good. This was a selling point I liked too, but as I said, its non-existent. Ive tried contacting them a few times but I dont get any response. None. I need to either get them to replace this with something that actually works or return my money. I should have bought the Samsung like was going to initially. Every time I try to use the Bulky/Bedding cycle it fills the tub to the very top and Im always afraid its going to overflow. Even if its not a big load it fills to the top. Now, this is supposed to be a high efficiency machine but I hardly call that efficient at all. I need something that works. On top of it all, I bought at H.H. Gregg near me which isnt even there anymore and I refuse to let them come look at it just to tell me I need a new main board, which seems to be the reason for everyones problems, according to all the reviews Ive read. LIFE IS NOT GOOD WITH THIS MACHINE! I need real help here. If anyone can suggest something positive that might get me a new machine that actually works, Im all ears.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

We purchased an LG front load washer at Home Depot. Only after it was installed could we, and did we, learn that it vibrates incredibly loud on a firm modern floor regardless of the load and balance, and due to its very high spin speed. Home Depot and LG refuse to exchange it for a top loader. A Home Depot representative admitted that they intentionally do not mention that problem to potential purchasers. LG does not even respond to our many forms of contact. They both claim that the machine is working as designed, which can only mean that the design is defective. In our opinion, no one should purchase an LG front loader washer. We have had to resort to ridiculous and only partially successful steps to dampen the vibration and noise, such as cramming pool noodles around the washer (see attached photo).

6 days ago I called LG as my refrigerator of 2 yrs. died. They said they would get someone right on it... The case was being escalated!!! I have not heard anything. I have talked to supervisors and executive corp. supervisors and nothing. I will never buy another LG product, and you shouldnt either if you are reading this. 6 days of my life are gone and had to take time off work not to mention over 700 $USD of food spoiled! They must know this model has had issues but to just leave a good customer hanging is unacceptable! I have had to talk with 6 different people and 3 were supervisors at LG and no one is helping. DO NOT GET YOURSELF MIXED UP WITH THIS COMPANY, THEY COULD NOT EVEN FIND A REPAIRMAN FOR MY FRIDGE!

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

I THOUGHT I did proper research on dependability, etc., but boy was I wrong. After one week of use, the circuit board on the front-load washer went out. I called LG and the (2) reps I spoke with spoke VERY broken English, gave me a case # and told me to call a local appliance service for repair. That service took 10 days to get to my house, looked at it for less than 5 minutes, was rude and asked what we expected him to do as we had the units stacked (appropriately per the manual), said he needed to order a circuit board and would be back in touch. A week later, no word, I called the service facility and they now scheduled for yet another week out - three to four weeks for a repair? We previously had Maytag and Whirlpool front loads, left them at houses we sold, and are sooo sorry we didnt go back - LOVED our previous units, especially the Maytags, and it was local, English-speaking service. RUN AWAY FROM THE LG DISPLAYS...

I purchased a refrigerator 6 years ago, but in the last 3 years we have had the compressor go out and LG tech has had to replace it. Since June 2021 Ive had 4 tech come out and my unit still does not cool to the temperature its suppose to be. Ive only had 2 good customer service experience. I have noted the agent and time that Iven call. No one has no clue what they are doing or review any notes that I requested to be added to my account. Ive asked 4 times to speak to a Supervisor and Im still waiting for a call. After 3 months, they determined I could get a refund for a % of the cost (which Im fine with) or repair it again and going forward my warranty would be up and the repairs would be my responsibility. Meanwhile all the techs said this is going to go out again because they had issues with this model.I accepted the refund - Im still waiting for that too. All the advertisements and sites are all false - LG does not stand by their products and definitely does not care how the consumer. I just want a refrigerator that works. After all I did not get it free. I paid almost $4,000.00 for it. As far as a call center they need to hire new people, their customer service skills are extremely unacceptable. That includes supervisors and managers.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

I purchased an LG washer and dryer WM2140CW about two years ago. The washer did not work correctly from day #1 of installation. The door would only seal if I pressed very, very firmly to enable the lock to engage. However, this issue was such that I was the only person strong enough to make it happen and even then, I would have to close several times over before I could get it to latch. After about four or five visits, changing boards, door locks, and finally a new door, it was fixed. Within the past few weeks, the washer now has suddenly stopped powering on when the button is pressed. Since these devices come with a whopping one year warranty, its now out of that coverage. If I unplug and plug back in, a spark will appear, every time, and it may or may not work for a load of laundry. I contacted LG and they had me do a hard reset, power off, hold the power button, plug back in. After establishing the hard reset was probably not going to do anything, they gave me the names of the local businesses which were authorized to work on the machine. Now, I am looking at parts and labor in access of the original purchase price of the machine. If you buy an LG machine, after coming to this website and seeing a 90%+ unsatisfactory rating, then you get you what you deserve. I know I certainly regret not checking some review sites before my purchase.

We bought this LG gas dryer (model DLG 2141w) back in October 2011. We have kept the lint filter clean and washed. It was under normal use and now we have a circuit board problem. The dryer is just 50 days past the warranty. LG product sale presentations say theyre strong but what cheap circuits they must have. Plus the customer services for our tech that researches it was poor. I took a lot of time on hold and the part availability is almost impossible. I will never by a LG product again and hope you turn your head away so you dont experience the nightmare of live good products.

Bought a $3,000 refrigerator not even 4 years ago and I have to replace it--needs new control board and other parts and repair company told me it isnt worth it. That is after I had to put in another part about 2 months ago because the ice maker was leaking. Also had a repair because something was wrong with the seal--that one it was still under warranty. The first repairman told me LG is the worst--looks good with decent price, but bad machine and worse service. According to him every part is always on back order and you have to wait 30 days. Will never buy again.

I contacted customer service about my freezer dying, they told me that the earliest it could send a technician was 3 days. Ok they’re busy I can accept that. Oh but nobody shows up to repair my freezer after my wife took a vacation day so she could be home when he showed up. I returned a call back to customer support and the gentleman said to hold on he was going to call the technician. Then he comes back and tells me that he can’t get in contact with the technician but here is his number you can call them. After calling for the last 4 days still nobody to repair freezer! But oh does it get better because this morning now the refrigerator part is not cold. So again I contact customer support and the guy tells me he can’t get in contact with the technician. We have tried all week long what makes you think you could contact them today. Then customer support told me that he is going to change repair technicians and the earliest they could come out to repair would be 2 weeks. I said I can’t go 2 weeks without a refrigerator, could they reimburse me with another refrigerator. The answer is no we can’t do that till the technician says it’s un-repairable. So okay geniuses what do you do for 2 weeks with medication that needs to stay cold and not being able to afford eating out every day for 2 weeks. DO NOT, I REPEAT, DO NOT AND ONE MORE TIME DO NOT BUY ANYTHING FROM LG BECAUSE YOU CANNOT GET IT REPAIRED!!

A $1,000 joke - We purchased an LG Black Granite model from Home Depot in November of 2018. It has NOT worked more than it has worked. Dealing with customer service is one of the most frustrating aspects of this whole experience. We have had a new power board, a re-wire and now waiting on a door component. All while the CS rep is trying to tell me to pull out the unit and shorter the legs... ummm what?It is now March and it is not working again. All through the holidays we had no dishwasher and have spent hours sitting here either on the phone or waiting for repair service. I will NEVER again. Home Depot should not even sell this brand. All of the consumers that have has issues should band together and file a lawsuit to re-coup the cost of these poorly built units. We are so disappointed.

I bought a new LG washer and dryer to replace a 15 year old washer and dryer that ironically still worked fine. The new LG washer and dryer have paint jobs like a Ferrari but they are more like a Yugo in quality. The dryer had a complete computer board failure ($200 repair) and now the washer has a transmission issue that not surprisingly is not covered by the 10 year transmission warranty. Now, I sign on this website and find out why all my clothes smell like mildew too! I would strongly recommend against an LG product.

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

The dealer was no help with delivery. The LG refrigerator itself is pretty good. Had 1 problem, after 2 yrs. Ice maker door (flap where ice drops from) had to be replaced. Which I had to pay for my self.

I purchase this $2700 refrigerator November 2016. It started shutting down on its own and tripping our circuit breaker around March 2019. I called customer service several times, they claimed that the problem problem lies with my circuit breakers and I should call an electrician. I was skeptical and then started researching online about LG refrigerator failures. Turns out, there were class action lawsuits towards LG regarding compressor failures in their refrigerators.I then called customer service again in May 2019 and demanded to have a LG certified technician assess the problem. A technician came out and diagnosed the problem as a faulty door (the side with the icemaker). He estimated it would cost $750 to repair and that it was no longer under warranty, but even if it was under warranty that they hate dealing with LG because LG has not been reimbursing in a timely manner. I ended up paying $65 diagnostic fee out of pocket.I am currently attempting to receive a claim for an extended warranty on my Citicard. Up until last week my refrigerator was usable as long as I didnt open the icemaker side of the door. It is not completely dead in less than 3 years. My mothers old Whirlpool lasted greater than 20 years! A few days again, I purchased a mini fridge as an emergency plan while I wait for my claim to be processed. I will never buy another LG product again, and I am spreading the news to all my friends and family to avoid LG at all costs!

We purchased a new LG French Door Refrigerator from Home Depot in May 2015. In May 2016, June 2017, and June 2019, the refrigerator has stopped working completely, resulting in a total loss of the contents of both the fridge and freezer. We are a family of 5, so we have lost a significant amount of groceries each time. I called LG customer service yesterday (6/27) and was told that they could not help me, as we had purchased a (now-expired) 3-year warranty through Home Depot. After much back and forth, the rep finally agreed to schedule a service appointment. The first available appointment is for Monday, 7/1.We will be without a refrigerator for 5 days in the middle of a Texas summer, provided the issue is fixable. However, as the same issue has already been fixed twice, Im not confident that this will be a lasting solution. We spent $2800 on a refrigerator that has completely stopped functioning 3 times in 4 years. We were also informed yesterday that we may need to pay for the repairs, if they determine it is not a warranty item. We will never buy another LG appliance again.

When I bought my washer, I was told I had to leave the door open to keep it from molding and smelling. I thought that was very odd, but it is correct. Even leaving the door open between loads, I still have a musty moldy odor that lingers on our clothing. I use the correct detergent and clean the washer like directed by the instruction manual. I hate this machine.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began. I live in the metro NYC area in CT and no technicians on their approved list wanted to do this repair. LG was unable to get a technician setup that day. Escalated the issue to Joan in their scheduling team (executive services). After five days they found a technician. When this company called, they said LG would only pay $100 and we would owe the balance which could be $800+. We called LG and they indicated it’s a covered repair with an approval number: **. Then, the phone tag began with the service company saying that approval maximizes out at a lesser expense and LG saying its approved. I three way called them both and LG said its approved and service company said not for the right amount. Apparently the fixed fee reimbursement is too low for many companies. Now on my third company --- Akosemi. Lets see what happens. Its November 7 and still not a repaired refrigerator/freezer. Lost all my food. LG makes a poor product with awful service. The whole experience is terrible. Never buy another LG as long as I live.

This is the first step on my mission to educate my friends before anyone buys a new dishwasher. Do Not buy LG brand dishwasher. If you do, do yourself a favor and buy the extended warranty, you will need it. I started having an issue right after mine went out of warranty. I paid for one repair, about $150, and that didnt fix the problem. Then I had a different repair person come out, factory authorized mind you, and he replaced some parts. He was here 3 times for another $350 and the problem persisted. I didnt bother to call him back, just thought I could live with the noise that was coming out because the machine was cleaning my dishes just fine. However, last night the same error code that started the whole thing happened again. So today I called to speak to LG Consumer services. I once again got the runaround, with the technician telling me I had to perform something on the machine and see if it worked. I gave him hell and reminded him how much I spent on the high end dishwasher and how much I have spent in repairs already and I think its BS to expect the consumer to do anything to try and fix it. The first time I called, he had me running around looking for screwdrivers so I could level a dishwasher that didnt need leveling! So, I told him I wouldnt do what he wanted me to and I didnt expect to have to pay for yet another service call for this crappy machine. I wanted to speak to his supervisor. When she got on the phone, I went through the whole thing again and of course the parts that were replaced are now not under warranty, so the only thing they could do is suggest I call the repairman again and have him call them to assist in figuring out what the problem. Of course I would need to pay for all of this, since there is no warranty left. I told the supervisor that I dont think that I will. I will go and buy a different dishwasher of another brand before I put more good money after bad. I have already spent more than half in repairs on what I paid for the stupid thing in the first place.

My wife and I lodged a complaint about my new, under-warranty washing machine on 5-10-12 until 11-10-12. There were no actions or calls from LG. I call the customer support phone number daily to remind them. This is a third class LG after-sales service. I request all readers not to buy any LG products. I didnt know what to do, so I decided to move to consumer forum and set LG right with the law.

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

We bought our fridge about 7 years ago. The drawer on the upper part of the frig broke about 1 year ago, and today a giant chunk of the freezer door shelf fell off. I looked at how much replacement parts cost and the price is not justifiable. Hope LG sees this review!

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

This is the WORST washing machine ever. Not only does it not clean the clothes but the balance issues are enough to drive you crazy. If Im not standing over the machine it can take hours for a load to complete as its constantly off balance. Never again would I purchase anything from this company. Their customer service doesnt exist when they cant admit theyve produced a flawed product and do something about it.

Ive been a fan of LG products for quite some time. Never had any problems with the electronics and appliances Ive bought from them until now. A few days ago, it stopped making ice and the freezer got warm, but the fridge still worked. I called the helpline and the smart diagnosis feature didnt work. I tried all of their troubleshooting tips but nothing worked. I didnt bother getting an extended warranty because of the trust and goodwill LG had earned with me over the years. Now I have to pay 80 dollars just to have a tech look at it, and even if the parts are covered I could be looking at hundreds more for labor. I waited my whole life to get a water/ice dispensing fridge (45 years) but could never afford one. When my old fridge died in 2016, it was at the same time my stepdad gave us 2000 grand as a gift. We used that money to buy this fridge during a Black Friday sale at Lowes. Not even 3 years later its dead and who knows how much it will cost to fix. Ive never been this disappointed since my Xbox 360 died but Microsoft made it right by sending a new console free of charge. I wonder if LG will be willing to do anything to rectify the situation. If not, I will never buy anything from them ever again, and will never stop being critical of their products and services.

Unfortunately we have the exact complaints as everyone else!! Do NOT buy LG products! They do not last and even worse is the customer service. We have been trying to get our refrigerator fixed for a month and a half. 3 times they’ve sent out a technician and 2 of those three times they cancelled the appointment the day of. Spent an hour on the phone with customer service just to be mocked by a representative (John **) when I expressed frustration that our refrigerator went out after only 3 years....Oh wow, really, 3 years, hmmmm very sarcastically!

As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

From the very 1st week I use the machine, clothes never smells fresh. The washing cycles are too long and honestly I dont think it saves me any water. But the worst is the smell. I use softener drying sheets and my clothes smells like mold. My husband hates the smell especially in the towels! I would never recommend a front loader and definitely not an LG brand. I had the worst customer service. Im ready just to take a big loss on this machine. The water pump went out, just 3 months after my service contract had ended figures! Had the pair for only 5 years and already had problems with washer 3 times! I hate it!

I have owned this dryer for less than three years and have had nothing but problems with not heating and dryer is very noisy. Found out drum has a big crack in it causing most of the noise and of course it’s not under service warranty. Junk junk.

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

Ive had range for 18 months. When I auto cleaned the oven for the first time (dont use that often) three months ago, the F3 button started flashing about 2 hours into it but it continued to finish cycle. So then the phone calls finally staying home from work for a service repair who takes an hour to assess the range and then he needs to order the part and have it sent and then then set up another appt. but it worked. So I cleaned the lower oven 6 weeks later and the control panel shorts out again. Service is coming so well do the same thing all over again. Why have a self-cleaning oven when every time you use it, the control panel burns itself out? Is it faulty insulation?

Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.

Purchased OTC convection oven and I am on the second one with issues. This one comes up with codes F1 after 1st use. 1st unit did not operate at all. Today is 12/29/2016. I am now awaiting a repair response from LG. I will not buy another LG product.

I bought an LG refrigerator 5yrs ago. I have had problems with the freezer area freezing up and causing problems then I started having other problems, the compressor went bad and it was under warranty for 10 yrs. I called LG and they wanted to just push me off and give me a bunch of BS. They gave me a number of one of their certified companies to come work on it, so I do just that. The company comes out and I had to pay for the service call, then they told me that I had to pay for the part, which is 800.00 and then I had to get LG to refund me. Then I called LG and they said, No, that the company had to get it. The company that LG sent out to my house refused to buy the piece, stating that LG does not want to refund them the product. I should not have to deal with this. I finally got that issue taken care of and not something else is wrong with the refrigerator. I am done, getting rid of it, and I will NEVER have another LG product. EVER.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

My wife and I purchased the LG top load washing machine with the Smart Drum. Trust me - it is anything but smart! Constantly goes UE (uneven). You have to constantly monitor it or it will waste tons of water and electricity trying to fix the UE all by itself, usually with failed results. I have no idea why washing machine engineers have no idea how to keep a drum from spinning off balance. A couple of rollers or a track at the top would fix the problem for any washer. Idiotic to me.

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!