I trust this brand and I had other products of LG like cooking appliances, microwave ovens, dishwashers in past and always had positive experience about LG products. Cool innovations like space-saving features, eye-catching style and energy efficiency, love the alarm feature, the room for storage and the bottom drawer freezer. Everything worked well except the ice maker. The ice maker clogs frequently and has to be manually emptied or pounded from inside the door to release ice from the door ice dispenser. I had couple of service calls and it still did not function properly.

I purchased a top load wave balance from Home Depot in November 2001 and waited for delivery until January 2002. Within two years of delivery, I noticed that the bleach dispenser had started to corrode around the plastic cup. The dispenser has now corroded to the point that it is laying on the wall of the agitator and dropping rust into the loads of clothes that I wash. I contacted LG headquarters and was told that since my warranty had expired I needed to contact a repair person at my own expense for repair. No explanation was given as to why the dispenser would corrode and start to drop.I previously had a Maytag washer that lasted 20 years with only minor repairs at the end. I am very disgusted with LGs customer satisfaction policy and Ive bought my first and last LG product. I guess in the 21st century customer service does not matter to big corporations. They just want your money and once they could care less. Ive got many single women friends and I will definitely discourage them from buying anything from LG.

I bought an LG French door refrigerator March 18, 2015. Within last 8 months I have 3 repairs (freezer unfrozen), now the issue is coming over again. I called LG customer service 4 time on yesterday total use about 3 hours. They said they will sent someone to check the ref and I called at 6pm to double check and make sure the appt has set, they told me the appt was confirmed. Then I take a day off wait for it. Today, no one show up. I called LG customer service again, they told me no one set up any appt for me on yesterday and they set up another appt on next Tuesday. I have to take another day off, wait for that. And same issue has repair 3 time, still has problem. DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU AND LIE TO CUSTOMER!!!

We purchased a new French Door Counter Depth LG refrigerator when we moved into our new home in April 2016. Within the first year, it stopped cooling. I called LG and requested a new refrigerator. I also called Best Buy where we purchased the refrigerator to see if they could do anything. They said because we didn’t buy their extended warranty, they could do nothing. LG sent a technician but it took over a week to get repaired. We lost all refrigerated items.After the first repair, it failed again and took a while to get a repair technician. We lost another refrigerator full of food. Shortly, it failed again within the first year. I again requested a new refrigerator. LG sent two different technicians, who worked on the refrigerator for about 5 hours, taking everything apart. I did not have any confidence that it would not fail again. In August 2019, it failed again. I called LG, who gave me a list of authorized technicians. We could not deal with more repairs, failures or lost food so we purchased a new different refrigerator. I would never recommend an LG product after our experience.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

Installed the refrigerator last August, now it is not working. We have to wait 4 days for a repairman. Luckily I still had my older refrigerator in the garage so that I would not have to throw out all of my food. I wont purchase a LG product again, especially after reading the other customer reviews.

I hate LG, worse company to deal with when you need customer service or system repair. 69 days and still no resolution on my $2,900 refrigerator. After 1.5 years the unit quit working, after 50 phone calls and several attempts to fix their unit I still have no solution. They suck, they don’t care about the customer, they keep escalating my case and each time it takes 3-10 days to get an answer. They say they will contact me and they never do, I have to call them 3 times a week to keep things moving.Missing time from work to be home for repair people, they made a mess in my house. Open the system under pressure and sprayed refrigerant oil vapor in my kitchen and dining room… They don’t care about the customer at all… Keep apologizing on the phone, yet their action reflects zero effort to correct their defective unit. All the local LG service companies refused to work on their product, Technicians told me they can’t fix it and they will not touch an LG refrigerator sealed system. I have to say it’s the worse customer service experience of my life, I am so mad… Who can live for over two months without a refrigerator?

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!V/rCharles

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

I bought brand new DLGX5102W in 2011 (I had a Kenmore that was still working when I replaced it after over 20 years and that was a handy me down - and never had that repaired once but wanted the bigger capacity). Two years later in 2013...the power would turn on but drum wouldnt turn... Had that repaired, costs approx. 300.00 in total... Now the power turns off and the drum keeps going. And LG service dept stinks. They charge 100.00 just to come out to look at it, and then you have to pay for them to come back again to fix it. Doesnt anyone stand behind their product anymore? Oh, and the washer smells... When that breaks, I wont even try to repair it. Think I will cut my losses and buy a different brand, Kenmore.

We purchased LG washer WT5070VC and LG dryer DLEX5170W in November 2012. Total cost new at Home Depot was $1400. They are both broken and cost of repair is $700. I contacted LG this morning and spent three hours on the phone with them. They did several diagnostic tests over the phone. They offered nothing. They did try to set me up with a local repairman and could not find one. We contacted Home Depot on our own and paid $97 for their diagnostician to come out. His price for repairs is the $700 mentioned above for a washing machine clutch and assembly as well as the dryer vent blower. These are both minor repairs and will still have this gross total to fix. Will never purchase LG again and plan to discourage others from buying as well. If there is anything I can do to further contact LG, please let me know. I have sent an email to their customer service dept following my phone call with customer service and diagnostics this morning.

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

We bought an LG French door refrigerator in late 2017 and it worked without too many major issues, until October of 2020. In October, it suddenly stopped cooling. We called LG to have repairs made under the 3 year warranty. After many delays, they found a repair company in our area to come out to do the repair. They said it was the compressor, ordered a new one and replaced it. The refrigerator still doesnt work. We have been without a refrigerator now for over two months (for a four person household). I have called LG nearly every day, for the past 6 weeks. I have been elevated to the Executive Service response team. What a joke. I receive a different answer every time I call. After about a month of trying to find an authorized repair person to look at the refrigerator again, LG finally agreed to simply submit a claim for Alternate resolution; i.e. replacing the refrigerator. The claim has been submitted now at least 4 times; there is still no decision on whether or not they will honor our warranty. Every time I call (nearly every day now) I am provided with another excuse as to why there is no decision. This has been the worst consumer experience of my life.

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

This shows very irresponsible of LG Team as they were providing very worst services. As of now they are charging for inverter compressor as that have 10 year of warranty and refrigerator is only 1 year old. Means they are making fool to customers and their technicians are talking in attitude like if you want to take services from LG you have to pay for it. No options. Even such after taken multiple calls and mails with their officials not getting any positive response. Although they are delaying and showing irresponsible behaviour as only not getting revert on mail not getting any kind of support from them. They are totally making fool to customers. Request No. **. Product: LG Smart inverter compressor Refrigerator. Product No. GL-B201AHAW. Mobile No. **.

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

I purchased my LG dishwasher on april 11, 2015. I did not purchase an extended warranty as LG was supposed to be a high end appliance company and felt the product would not require service right away. However, I was wrong. One week after my 1 year purchase date, the dishwasher had an oe error code flashing one morning, which I did not know what that meant. So I continue to use it and instead of running at night while sleeping I decided to run before we went to bed. The dishwasher when first starting had a loud grinding noise, which sounded like it was trying to take off and start flying.I went online to find that this is a problem with the dishwasher and the company does not back their warranty. I started a chat at 8:38 to resolve the issue and remained on the chat until 10:52, with no resolution. I then called the company direct. Spoke with a rep and a supervisor, both of which informed me my dishwasher had no warranty. Only after I had to contact Sears, get a duplicate receipt, upload it to them and they reviewed it. Since I got a discount on my dishwasher due to the door having had swirl marks on the front it voided any extended warranty. Therefore, I like many others will have to pay a serviceman to come repair my dishwasher that I purchased just over a year ago. I would tell anyone looking for any type of appliance. Do not buy LG anything!!! Their customer service is awful and their warranty is ridiculous.Update 5/13/16: I received from LG names and numbers of authorized repairman in our area. Called their repairman, was told by them Oh, maam, you are not in my service area. So, therefore, I have no one to service my dishwasher.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

Our LG dishwasher has never (since the day we had it installed) cleaned our dishes or dried them. I first noticed that after carefully rinsing all residue off my dishes, they still were dirty after running them through the normal cleaning cycle. I then washed my dishes and started using the power scrub feature every time and noticed the dishes had either food or soap reside on them and were never hot or dry after the washer stopped. I have to pre-wash everything I put into it and wipe off the soap afterward even though I use Jet-Dry. My dishes are barely warm when the 2-hour power scrub cycle is finished. I called LG support and after several questions, I realized that the customer service rep was going through a checklist in order to troubleshoot the root cause of the problem. She asked if I had cleaned the unit by the manual instructions to make sure there was no food debris clogging (YES). She asked if I used the proper detergent and if my washer actually had power to it (Yes and yes). She asked if I used the power scrub feature. She wanted to know if my dishwasher was connected to my garbage disposal? She said I had to check the line to make sure it was clear, but she told me that there was no way for me to do that other than looking at the line - REALLY? She told me that I obviously needed a technician to come out for the price of $85.00 to diagnose and probably more than $250.00 for parts and labor. She also told me that I could not talk to a technician or anyone else other than her over the phone.Weve had nothing but trouble from our LG refrigerator as well - having had to replace the water line 4 TIMES before the fridge actually stopped working and then had to pay LG for a new motherboard. I will NEVER again buy another LG appliance. Customer service is POOR at best and appliance functionality is a joke.

After less than a year the display panel on my LG french door refrigerator started to peel up. Called Best Buy whom I purchased it from, they transferred me to LG. This is where the epic disappointment comes in, I understand that things break even though it has been less than 1 year but there is no excuse for the complete lack of help that LG provided.They gave us the run-around, never called the service shop that was supposed to take care of my area, never gave us an RN number, then to top it off they cancelled the repair appointment that we finally got after a million phone calls because there were 2 different phone numbers on the request. They never notified us that they cancelled the appointment so my boyfriend missed a whole day of work waiting for the repair people (who conveniently then couldnt find any of our info). All it would have taken was a phone call to either numbers to straighten it out, btw they said having 2 numbers on the request was fine that they would call both but instead they called neither. I cant believe the level of disorganization and disregard from LG. I will never trust this brand ever again.

I bought a LG washing machine and dryer from Home Depot which is the worst experience ever. I went to the store on Strickland Road in Raleigh, NC and picked out the best LG washer and dryer they had on sale for Black Friday on the Black Friday pre-sale. We paid about $2400. They delivered it on Wednesday before Thanksgiving and then the problems started. They had a big dent in the dryer and said they were going back and pick up another the same day. They never showed back up and didnt call or anything. I ended up getting it 2 weeks later.Then the washing machine broke down in 3 days from the time it was delivered. Home Depot would do nothing and left it to LG. I am still waiting to use my Washer and it is now December the 8th and LG said it will try and get me an appointment next week. What POOR SERVICE! Dont Buy LG or anything from Home Depot! I think I received a Lemon and Home Depot wont help me at all and Ive only had the machine 3 days.

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

LDS4821ST Dishwasher - I was shocked to learn the time it takes to run this dishwasher: power scrub: 108-176 minutes; normal: 90-139 minutes; quick: 78 minutes; rinse only: 15 minutes. This is definitely not an energy saver.

We bought a new LG refrigerator in November 2019. April 24th the ice maker stopped working and the refrigerator was making a loud grinding noise all the time. We had also bought a five year warranty plan - dont do this! We called to let them know and ask for a repair technician, and were told to watch a tutorial. This was not helpful. We called back and asked again for a technician. We were given a reference number. I finally called again on 4/28 and were told it would take five business days for someone to contact us back to let us know if they found someone in our area who could fix the fridge. That means we are now looking at a week! We told them we really needed to have someone come sooner and not let us know if they found someone a week later. They hung up on us.We called back and asked to speak to a supervisor (Julian) - who also hung up on us. We also could not understand them clearly. They had us on speaker and a heavy accent. We called a fourth time that day and finally got someone who looked again and there was no one in our area who could fix the fridge. Lowes - where we bought it from was NO help. They just send you to the LGs customer service line. I will NEVER buy another LG product again because they dont have technicians to fix their products and their customer service people are very rude and not helpful. I am so upset we have a six month old refrigerator and have problems already.

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

We have had this dishwasher for about 1.5 years and it was never good. Here are some of the most frustrating things that have occurred with this piece of junk.1) The bottom rack never stayed on the track from day 1. That means no one in my family of 6 can put dishes in the bottom unless you lift the bottom rack and carry it out of the dishwasher fully. Its obscene. Because the bottom never ever stayed on the track, our 4 kids have bent the outer metal frame, and now it is a pile of junk.2) The racks around the entire dishwasher never stay up or in place, we are constantly trying to manipulate these glass racks to stay in place, but they dont.3) The silverware holder is a pile of garbage, never stays put, constantly trying to get it to stick in place.4) If you fill the bottom, none of the top dishes get cleaned.5) Every other wash, we get an error message of some sort that leaves the dishwasher unusable for a couple days.With a family of 6, and kids we are trying to teach how to take care of dishes, this dishwasher is a joke. Had I known that we would pay $700+ for a pile of junk, I would have opted for a much cheaper dishwasher, as I have lived in places in my younger years with very cheap dishwashers and have not had half the issue we have had with this. I would be ashamed to market and sell this dishwasher. After not even 2 years, we are now in the market to buy another new dishwasher because this one is basically unusable. If you are considering this dishwasher, please think twice, find a different one for your home. I thought paying $700 for one would mean it should be pretty decent, it is not at all a good dishwasher. If I could rate it below a 1 star, I would.

Purchased model LMXC2346 on 1/2017 with extended warranty. On 8/2019 refrigerator failed due to compressor defect. Refrigerator would not stay cool resulting in food spoilage and only $130 reimbursed from LG. On Sat. 6/27/20 (during a global pandemic) woke up to water all over brand new wooden floor, hot refrigerator/freezer, this time resulting in food, insulin medication spoilage from the same compressor defect. Service technicians are inundated with similar LG compressor issues; 1st technician said would take 15 days to order/replace compressor and deal with LG warranty dept, 2nd LG technician refused ticket stating 15 customers were before me resulting in 30 day wait for replacement part. Been on the hold for avg 12 hrs with at least 10 reps resulting from vicious cycle of transfers and hang-ups. Latest was on 7/6/20 Steven (Executive Supervisor) from Executive Service Team confirmation conversation # ** who stated LG policy for alternative resolution wait time were at 4-6 weeks for someone to call me back to discuss pro-rated buyback option. Since LG was unable to find a technician within their allotted time frame of 5 days by 7/4 I now have to wait until 8/3 for someone from their Alternate Resolutions Department to discuss next steps. If this wasnt a slap in the face I am being asked to keep the defective refrigerator in my house even though I have requested the rep to get a LG technician to come and pick it up since I cannot wait to purchase a new refrigerator for my family and still store a non-working one in my house. I was told LG requires that we keep the refrigerator regardless of the amount of time it takes for them to resolve the issue and that he cannot send anyone to pick up although we are responsible for ensuring it is in our possession in case LG wants it back! In addition, I find it unfathomable that my family will have to incur the additional cost and hardship of having to purchase a new refrigerator because LG has taken ZERO accountability for their defective product and their incompetent practices and policies of having a customer wait up to 6 weeks to even discuss a pro-rated buy back since we clearly will never buy or recommend an LG product again. They are unreasonable and unwilling to work with you the Client although they are well aware that there is a Class Action lawsuit against them for this very same issue! Buyer beware... please learn from our mistake!

Bought the one Kelly Ripa advertised - should have known better - absolute pile of crap. The most expensive in the store at the time. Two years old and I am on the second control board. But that repair failed and after 9 weeks without a fridge I am now FURIOUS! I get back from a weekend away and find that now the freezer has failed and my floor is flooded and all my food ruined. The repair guy is on his way. But last time it took two months for the board to arrive. If it is anything else that needs replacing then that is another two months... absolutely PATHETIC PRODUCT AND PATHETIC BACK UP. As you can tell... I am extremely unhappy and frustrated about this disaster of a product. Yes, and it looks terrible also. The stainless steel is all marked with drips that will never come off.

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

I bought a LG washer model number WT507OCW from Lowes Jan 2014. A few days ago I tried to use it, pushed the power button, made a clicking noise and shut down. I called Lowes. They would not do anything so I called LG because the washer is still under warranty. After about an hour they set me up with a company in my area to fix it and told me to call them. I called and they refused to come out and repair the washer. I called LG back and told them what happened. LG said they will call me back within 3 days. On the 4th day without a call back, I called LG again. They tried to set me up with the same people who have already refused to repair the washer. When I told them that they again told me I would be called back in 3 days, I told them that was not acceptable and to replace the washer. LG has refused to honor the warranty. I ended up calling a repair service and paying for the repairs myself and LG refusing to reimburse me for the repairs. DO NOT BUY LG.

I purchased a top loader washer in August 2012. I washed a couple loads of clothes and after drying them, they stink still. I decided to read the manual to see if I was doing something wrong. No, I sure was not. I tried the extra rinse cycle, etc. Still stinky clothes. I called Conns; they say I have to pay a 20% restocking fee. What! Thats crazy. The machine does not work good so thats a manufacture defect, not a customer issue. Anyway, they decided to send someone to look at it. The guy said, It sounds like youre doing everything right. Nothing wrong. I said, If clothes still stink, something is wrong. He said its the government because theyre trying to save the earth by using less water. Wow, so our clothes have to stink because we have a limit on water to use. This is real crazy to me. What is this world coming to take our money and dont care what we get in return? Pretty soon, we wont be a free country anymore. The government will be running everything.

In summary we have bought LG Fridge and the first time it malfunction in less than 5 years the formal support in Egypt came. They took the malfunction electronic card but never showed up again for more than 3 months and left us with unfunctional fridge. Last week they returned it unfixed to tell us that we have a piece of scrap metal in our home that cannot be fixed by its own company!!! It is a total failure to be unable to fix your own products in less than 5 years for the first time it malfunction. I am searching for a lawyer to sue them.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

PLEASE DO NOT BUY AN LG REFRIGERATOR!! I dont even know where to begin. This is the second LG refrigerator I bought to replace the first one that could never be fixed properly. I splurged on a 3-door French Door with an ice maker and water in the door. It was purchased in 2009 and had problems right away. Within the first few months, the gaskets on the French doors ripped. I had a private company come out to fix them. When the company indicated to me that I might want to inform LG directly of my problem, I did. A lengthy, almost year-long process ensued. To this day, I have a 3-door French Door refrigerator that does not work properly. The ice maker flap in the door does not close, causing the ice to melt. It has permanently damaged my hardwood flooring. The gaskets have been replaced no less than three times and they still tear. LG customer service representatives, Garrett and Kuzi ** have told me that they will no longer pay to service the refrigerator and unless I pay for another service call, they will not pro-rate a new refrigerator. How sad and disappointing that I feel as though they lied to me and promised a pro-rate that they never followed through with. I truly hope this makes you think twice before buying an LG French door refrigerator. I have lost all confidence in this manufacturers ability to provide customer service. Their representatives can easily quote ridiculous policies that they must follow but they have absolutely no sense of a customers frustration over spending $2500 on a refrigerator that has NEVER worked properly.

Stay away. Two years ago I bought an LG french door fridge. A week after we had it ice started to build up on the walls. We had someone out to repair it. Now it barely makes any ice. The other day it stopped cooling and we lost all our food. When we called LG they were very rude to us and did not want to help us. Now I have to buy a new one. I certainly will not buy another LG.

Can someone please tell me why this refrigerator is making this whining noise and the ice maker is not working?

We purchased a brand new LG french door refrigerator (bottom drawer freezer and 2 door refrigerator with ice and water in the door). We purchased it through Home Depot for $2200 in April 2016. We researched and shopped around and felt good about the purchase. Didnt buy extended warranty - why would we... its a brand new fridge with manufacturers warranty and solid company right?? WRONG!!!I NEVER write online reviews. This experience is so shockingly horrible I had to submit a review. The ice in the door constantly melts and refreezes. When it refreezes it bonds the giant chunk of ice from the ice maker to the door. You need an icepick or a crowbar to then remove the ice maker from the door. Of course, as soon as you pry it apart, the entire bin of ice and melted water drops onto the floor and all around your feet. The melted ice block fills every nook 6 inches deep into the ice maker. Again, using an icepick you can chop up the ice and use your vacuum or spoons to extract all the ice.Home Depot wont touch this. Refer you to LG Customer Service. Took multiple calls and LG over the phone told us it was our fault and we must be leaving refrigerator door open too long and were melting the ice. They told us to open the refrigerator door NO MORE THAN 1-2 TIMES PER DAY??? Finally, they sent a technician. The technician reviewed the fridge and told me LG is terrible and he sees this all the time. However, his report back to LG indicated he found no issues. LG issued report to us that we need to TURN OFF THE ICEMAKER every night before bed and empty the bin. In the morning we can turn the ice maker back on but that we MUST USE ALL THE ICE EACH DAY OR TURN IT OFF. They claim the ice maker is so efficient and meant to make more ice than we can use because they were getting complaints it wouldnt make enough ice. So weve been turning the ice maker on and off each day - which makes us open the refrigerator doors twice a day by the way. And the problem is still there. Thanks LG!! What a waste of $2200. A waste of many peoples time in your games and a ridiculous strategy. Buyers are savvy and expect more than stupid answers. A very unsatisfied customer who is also a realtor and refers people to buy new appliances all the time! Will make sure people dont buy LG for sure!

Updated on 07/26/2019: If you look at all the negative reviews youll see that LG has not closed any of the complaints. They all are listed as resolution in process including mine. After my refrigerator died for the second year in a row I wrote my first review here but since LG wont respond I have to write another review in order to finalize my original review.Heres the latest on my refrigerator. The company that I purchased it from (ABT Glenview IL.) came out first thing in the morning and replaced the freezer fan and main circuit board. The unit worked for a while but during the evening the freezer was not cooling and the unit temperatures started to climb. I monitored the temperatures and called the service manager (Ryan) at ABT back and we ran through some things to see what was happening. I unplugged the unit and after a few minutes plugged it back in. The freezer fans kicked back on and the unit started to cool. A few hours later I checked it again and the freezer temperature started rising again. At this point I once again removed everything from the unit and put it in the loaner unit they gave me in.I called the next day and spoke with Ryan about what happened and he scheduled to have another service technician come out the next day to look at the unit. When the technician came out the first thing he said was the freezer fan was not running and had no explanation why. He unplugged the unit and they plugged it back in and the fan started to work but he could not say how long it would last. I spoke with Ryan later that evening and fortunately ABT is a reputable company and they offered to buy back my unit. We talked about all the costs involved and what could be done on the new unit pricing. The next day I went to ABT and purchased (at no cost) a new GE unit similar to the one I had and it was delivered yesterday 7-15-2019. They took back the LG unit and from what I was told it was sent to the scrap yard.I have to say that at least ABT stood up to their end but I can not say the same for LG. When I called LG about the unit I was told someone could be out here to look at it July 20th. While I was going through all this with ABT, I received a call from a woman (through a company the LG had gave my information to) who could barely speak English wanting to know if I wanted a service call. I cant tell you the name of the company because I couldnt understand what she was saying. I told her that the unit was being replaced and I would not need a service call.Hopefully I will have better luck with my new unit and can put this mess behind me. As for LG products I have to say I am extremely disappointed at how this turned out. This unit cost $1800.00 and should have lasted a long time not a few years! Here is the unit information for your records. LFXS24623S S/N 505MRZLMQ173 purchased 7-6-2015.Today 7-26-2019 I received a call from LG asking how the repair was working on my refrigerator. I told the person that the unit was in the scrap yard and was not being repaired. I dont think she really understood what I said and wanted to know if I was happy with the unit. I again told her that the LG piece of junk was in the garbage because it couldnt be repaired. She asked if I purchased a new LG unit and after I stopped laughing I told her I would never buy anything from LG again. She said she was sorry for all my trouble and if I needed any more help I could contact LG. I again told her that I will never buy another LG product and personally I feel all their appliance are junk. SO LG WHY HAVENT YOU REPLIED TO MY ORIGINAL REVIEW. I sent you the message you requested on July 17 2019 but yet to hear back from you!!!!Original review: I have an LG LFXS24623S 24Cuft French door refrigerator that was purchased in July 2015 and this is now the second year in a row where it has died. Last year August 2018 the unit needed a complete seal system repair which took two visits to complete and now less than a year later July 2019 the unit is dead again and needs a new freezer fan and main circuit board.Luckily I purchased an extended warranty when I purchased the unit so this years repairs are covered but now Im going into year 5 and will have to purchase another warranty to cover what will inevitably be another repair next summer. This year I lost over $300.00 in meat and other frozen items but my warranty from the store will only cover $200.00 of it, so now Im out $100 plus the trouble of having to deal with the mess of melted ice cream in the freezer. Anyone thinking of purchasing an LG product should be made aware to find another brand to purchase! Read the reviews people their products do not last and they even know about it but still are producing garbage and selling it.

We purchased our LG refrigerator on 09/02/10, the first call for repair was on 9/28/10. The problem was the light in the refrigerator being off. It was supposedly fixed. The next call for repair was 10/27/10 for the same problem. It was supposedly fixed again. For the record, it still goes out on occasion, we were told this is a problem with LG refrigerators. The next service call was 09/01/11. This time, the refrigerator was too warm, going up to 50 degrees. Thank God we still had our old fridge in the basement we could transfer our food to. The technician told us the cause was freezing up in the tube that transferred cold air from the freezer to the fridge. He thawed everything out, and it worked okay till recently. I called for repair again for the same problem. Thanks to our old Kenmore in the basement which kicks the LGs **. Thank heaven we purchased an extended warranty. When I called this last time, I complained to the person I was talking to, saying I think we deserve a new fridge, her reply was we can extend our warranty. Give me a break. Reading these other complaints, I dont think a new LG would solve our problems. We would just get a new set of headaches. Needless to say, I will never purchase an LG product again, and would never recommend them to anyone!

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG... Original Review: I have loved my LG fridge until it stopped working. I called LG and they asked a few question and figure out it was a closed system or compressor issue under warranty. They shipped me all the parts needed (good for LG) but Puls Technologies Inc. dropped the ball and did not have a tech show up as scheduled. So they told me it would be the next day, then they called back and said the soonest would be in three more days on Saturday. My question is, can I get a technician on my own and have them do the repair and send LG the bill? A week without a refrigerator is not a fun thing to deal with. After reading more on LG refrigerators, I see this seems to be an on going issue. Wish I knew this before I bought the fridge and an LG dishwasher. Lets just say, I wont be buying a matching oven and microwave from LG.

We purchased an LG Fridge for our condo in 2007. We had a problem with it in September 2014. Because it is at our condo out of town there is no LG repair staff anywhere near. The local repair companies are not allowed to purchase parts and in spite of it being off warranty my own attempts to purchase the parts myself were denied. My only option was bring it into the city to have it repaired. I ended up buying a brand new fridge that was definitely not LG but was a brand that is locally serviced. Based on this poor service experience I would highly recommend against ever making any type of LG purchases.

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

We purchased LG French Door refrigerator 2012. Every year we have had service. I keep paying a fortune for the extended warranty increasing the cost to over $3000.00 now. Now the compressor went last Monday, and a week later, they cannot even tell me when the part will be in, it is on back order. I explained to several people that this is our only refrigerator. We lost everything in the freezer and refrigerator with the exception of some items that fit in our outdoor camp size refrigerator. We have been buying ice, for the cooler to keep milk in the house. Today they still cannot give me an ETA on the part. This is offensive, that you pay good money to purchase the product, good money to insure the product, and then you wait and I was told it take weeks. No loaner, no replacement. I WOULD TELL EVERYONE LOOKING AT REVIEWS, do your homework, do not purchase LG.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

We purchased an LG refrigerator with bottom double freezer and french doors in 2011. Four years in - we had trouble with the food thawing in the freezer and ice maker stopped working. A repairman through LG came out and did a repair and fixed it. As soon as the warranty was up (Jan 2016) it happened again. We were given a choice - pay $294.50 for a 1x visit and 60 days coverage of the same issue or $444.05 for 1 year warranty for any problem.Since we figured this was a big problem, we went with the $444. The repairman came again and flushed the system - started working again. 5 months later the same thing happened - he replaced the compressor. Still under warranty. Warranty expired in July 2017 - Oct 2017 the same thing happened. LG will not do anything about it because its not under warranty even though its the same problem from the beginning. Now Im faced with a non working refrigerator and a decision of paying a huge amount to get it fixed or moving on from a 6 year old refrigerator. Never will buy LG again.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

I own LG dishwasher LDF8072st. Purchased 8/13. 3 weeks ago, I recd an error code which determines a leak. I spoke with LG customer service who authorized repair under extended warranty. 2 different companies have been here a total of 5 times. The machine is still not fixed after installing a new door panel. Today the tech. informed me that they ordered a new pump to be installed November 11. I will be 5 weeks without a dishwasher. I have taken 4 days off from work to be here with a repair tech, and one Saturday. LG refuses to replace the product and gives me a different answer every time I call. They just apologize for my inconvenience.

I purchased my LG washer (WT5001C) at my local Home Depot on 7/2/2011. On 2/6/12, it wouldnt spin out the water. I called and they gave me the phone number of A & E Services. I spoke with them on 2/27/12 and they couldnt look at it until 3/8/12 when they told me the motor and the mainboard in the computer were gone. They said it would take another week and a half to get the parts (if they were in stock) because they were coming from Korea. I dont think I would ever buy another LG product!

We bought the LG appliance bundle of an oven/range, refrig, microwave and dishwasher and we also bought the front loading washer and dryer. This was one GIANT mistake and I regret buying from LG. Our ice maker was manufactured incorrectly and as a result we had 5 diff repairmen sent out with no solution. Our refrigerator should have been replaced but LG delayed the services and repairs putting us outside of the warranty date. Now our oven went out in less than 5 years and it has to be replaced. I went back through my LG file and remembered all of the problems with trying to get my rebates and that I had to spend more time trying to get it than it was worth. I have since learned that others have issues with their LG refrig and now I am learning about oven issues. Overall, I have learned to never buy LG. I was a believer but have since changed and advise others to avoid LG.

Our LG LFXS24623 fridge experienced a compressor failure at 2 years after purchase. LG shows a 10 year warranty on the compressor however that is on the parts ONLY. I spent $400 for a Sears tech to install the free part. According to the tech he is replacing compressors on LG fridges constantly and there is a class action lawsuit against LG for compressor failures. In addition to the compressor issues, the ice maker is faulty and requires constant fidgeting to make it work. This is another known issue on LG products. The only thing worse than the design/build quality on LG appliances is their customer service. They are in some foreign country, they read off a script, are extremely unhelpful, will not pass you to a supervisor on request, etc. Life is definitely NOT GOOD with LG.

In January of 2016 I took delivery of a set of LG Black Stainless Kitchen appliances from Lowes. I purchased stove, refrigerator, dishwasher, and microwave. They were very expensive and what I consider to be high end in terms of models. Within a short time, I began to notice the refrigerator scratched at the drop of a hat. This was not my experience with prior stainless appliances. I learned the black stainless just has a black film on it and it is not the true color of the stainless.Just 2 years later, I am seeing the black coating or film peel away from the handles on my dishwasher. Just having a ring on and opening the door to the fridge is leaving scratches. Plus spots of where the film is wearing off are on the front of the fridge and at the edges of the door. The film near the handles on the dishwasher is peeling away. I called LG and they could care less. Since it is more than one year old, too bad for the consumer. There is no product on the market to try and at least cover the appearance of this faulty coating. So, just 2 years and over $7000 later I am stuck with products that are obviously defective in terms of the finish. I will NEVER do business with LG again since they gave me a defective product and will not stand behind what they sell the consumer. I have seen other negative reviews about this same issue. There should be a class action against this company for this product.

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

Bought this piece of trash 2 years ago at Best Buy. Highly recommended, well motor under warranty made grinding noise. Tech comes out, said no its the inverter drive and cost $224.00 including parts to fix. Ok we pay. 2 months and 1 week later the inside tub (bottom round agitator) starts to rise so its floating with the clothes. Called LG. They said another $224.00 to come out minimum cost with 60 day warranty. Why would I spend more money on this rip-off.

We bought a french door LG fridge from Home Depot. It stopped working just after the warranty was up. Costing us all the food in the freezer and the fridge. NEVER BUY LG AGAIN. Now we face the choice of a costly repair and very possibly future breakdowns, or scrap the crap. And buy something decent.

Please be a prudent shopper when buying this unit. We purchased this refrigerator (LG Linear Compressor Refrigerator) two years ago and paid about $1000 extra for a counter depth unit. That brought the price just close to $3700.00. I did not get the warranty because I thought it would last at least five years. Nope. The Error Code E-IF comes on at least once a month. The refrigerator went in bad order about six months after we bought it. Luckily the year warranty was still good. Just about every month now, I have to use a hair dryer and defrost the unit so my family can get ice and water through the door. That is not good for a unit of this price. At first, I would pull the unit out and unplugging it for at least four hours. That is not good when the thing weighs a ton and it has to sit in the middle of the kitchen. I have now found a YouTube video of another customer that uses a ladys hair dryer to defrost the unit. I have began using a hair dryer to defrost the unit as well. It is much faster. Searching the internet, I have found other people who reported this is not a great unit to buy and they too have had many problems. LG should issue a recall or reach out to the many customers who have complained about this unit. I think that will go a long way to making the consumer happy. Again, it is the ice maker that is horrible.UPDATE on 04/08/2017: I had a service person come out and they told me my electronics board and the fan at the bottom of the unit needed replacing. Mind you, we have had this unit (LG Linear Compressor Refrigerator) less than five years. The technician said company recommended a new board and a new ice fan. The board only cost .74 cents. That is right.. Only 74 cents. I find that strange. Seems to me that board was bad. The Ice Fan was a tad more costly. Anyway the job came up to over $300 to repair. Issue one. I had to wait for the electronics board and the fan to arrive. The next service date that I could get was six days from the initial visit. So, I had no ice and water through the door. We survived. We knew that the unit would be fixed in a couple days. Six days later (yesterday) the technician comes out and installs the parts. Refrigerator worked well for ONE day. Just looked at it and a different Error Code is on R-DH. Are you kidding me? This thing cost too much to have all these problems. The fix for this is to unplug the unit and then allow it to reset. So, I have to pull it out from the wall again. How many times, I can could. Maybe I should keep track. I will do this. If it does not work, LG website suggests a service call. Wow.

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

I purchased an LG Dishwasher model number LDF7811WW for $610.00. From day 1, the thing never really cleaned our dishes (we also rinse them before putting them in the dishwasher too). This is our timeline with this lovely dishwasher: purchased it on 4-27-08. It wasn’t cleaning dishes, so on 3-26-09, I called there repair number. A guy came out and adjusted the cam for the upper and lower spray arms. It was still not cleaning dishes. I called the repair number again on 5-18-09. A serviceman came out again, had to replace the motor. On 3-22-10, it was having problems again not cleaning dishes. I called their repair number and a guy came out. He had to replace the sump assembly (which he said was the guts of the dishwasher). On 7-25-11, I had to call yet again. The dishwasher was not cleaning dishes. I called their number, he again had to replace the sump assembly (the guts of the dishwasher) and now it is 11 -2-12, I’m having trouble again. So within 4 years, I have had the major components of the dishwasher replaced 3 times and I’m sure it’s going to be the fourth when the guy comes again later this week. I called customer service for LG and they pass the buck and say it is up to my extended warranty people, which thank God we purchased (because we usually don’t). They say that the part has to go bad 3 times within a year to be considered for the lemon law. Well, if you ask me this is a lemon. I should have kept my 20-year-old Whirlpool dishwasher which I never had a problem with but just was updating the kitchen so we replaced it. Big mistake! In my opinion, this is not standing behind their product. I’m sure, to them people $610.00 is nothing, but in this household, it is very hard to come by and I want to get what I paid for. I could have bought lemons much cheaper at the grocery store. Buyers beware.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

7/17/2017 purchased a Sears Elite Stainless Steel side-by-side Grab and Go refrigerator model 51863. The product had the Sears brand but found it was made by LG for Sears. 8/8/2019 freezer and refrigerator sides were warm and melting. A Sears and a none Sears serviceman (2) came and diagnosed the problem to be the linear compressor which was made by LG had gone out. This was a new beautiful looking refrigerator just over over 2 years old. Paid $1751 for it and it would cost $1000.00 to repair. Wrote Sears Vice President of Customer Experience. Received a phone call from their Executive Complaint Department and spoke with a Debra (or Deborah) who after lengthy conversations told me that since I did not have an extended warranty, there was nothing they could do.I was livid. Researched and found hundreds of customers who has had this problem and also found there is a class action law suit pending awaiting to see if the courts would approve it. After the poor treatment from Sears, and after having read that some replaced compressors went out again, I opted to buy a none LG brand refrigerator. Spent total of $3000.00 here.3/9/2017 purchased an LG 65 smart TV from Sams Club. Model: 65UH615A for $1000.00. I have 4 other TVs, none of which are LG brands. The oldest TV is over 12 years old and I watch it the most and have had no problems with it or any of the others. 4/25/2020 the LG model went out. Yes, the TV that I have had just over 3 years! I get a black screen. Researched online and it appears the motherboard is shot. Have a call in to a repair person. WHAT is UP with these LG products? How disappointing is this. I really thought that LG was a good brand but my experience dictates otherwise. 2018 purchased an LG Stylo 4 from Sprint and am now having problem with this phone when I log it up. This phone is just over 2 years old. I am so very disappointed in the LG BRAND and will make no more purchases by LG. I also will not refer this product due to my bad experiences.

LG Waveforce Top Load Washer - I have not been happy with this product since day 1. After careful and close observation, I have come to the conclusion that this machine corrects for its inefficiencies by doubling and tripling some of the rinse and spin cycles, thereby making it MORE inefficient than the center-agitator style washing machine. I mean, really, it tells you a load will be 53 minutes and it ends up taking an hour and 53 minutes because of the extra cycles it runs itself thru just to balance and re-balance. When this thing dies (hurry, hurry) Im going back to the center-agitator style washer if theyre still on the market. So much for energy and water efficient washing machines. Geez, just clean my clothes without all this computer controlled inefficiency - paleeze.

We remodeled the kitchen, went to Home Depot and bought everything there. The quality of the LG refrigerator is not too good. It was a terrible experience. Maybe we got a lemon. They came out, got it and repaired it, and it’s leaking. They told us to get rid of it, and we just haven’t gotten rid of it yet cause they took the tag off it. They replaced everything in it. They paid us off on the refrigerator, and now, we got another one.

I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it dont is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesnt get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...The LG dishwasher dont even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really dont have time to do dishes, thats why I have a dishwasher. My LG dishwasher has a lovely chime and thats all its good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.The thing is Im grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that dont work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. Ive had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... Ive spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I wont be supporting their company brand any longer. Its a warning... If you want clean dishes, do your kitchen with another brand!

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

Bought the fridge new October 2012. First problem September 2013 main board and freezer fan replaced. June 11, 2015 fridge died again. Main board again. Not getting replaced till June 15. Got nowhere with LG people because I have a three-year warranty even though same thing has happened twice within three years. I DO NOT EVER recommend LG.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

LG washer does not seem to clean well. I bought the top loading model has no drum arm, uses the new technology but doesnt seem to clean as well as the older models. Seems to have issues filling with water to proper level to wash clothes probably poor sensor issues, but LG service never corrects issues.

LG washer front loader worst washer I ever own. We bought this washer 3 years ago for $1200 plus insurance for 3 years. And all those years I cried about wasting my hard working money on such a horrible washer! I have 6 kids, so we bought the biggest and the nicest washer. Called the service on it many times, but they all say that its supposed be this way. The washer doesnt use much water and clothes comes out smelly and sometimes dry in some areas. Plus the hot water option never actually gives the hot water. It gives only warm water... Please be aware and never ever buy from LG.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

My LG French Door, Two Drawer Freezer-On-Bottom LMX25964ST/02 - Purchased in 2011. This unit has had numerous technical calls due to icemaker not working (replaced x2), compressor replacement (replaced x2), a clog in the copper line that the tech said is quite frequent for this unit. I have thrown our SO, SO much spoiled food and have suffered water damage on my hardwood flooring. The LG Customer Service is Terrible! The Philippine call center people keep saying I am so sorry for your trouble! and the Alabama center of supposed managers are beyond rude! Jessica actually told me that I could take it or leave it when I was trying to determine if it was even worth having yet another LG factory service tech come! Put on hold forever and Jessica just sounded bored with all I had to say. Well, now I will say it, loud and clear, do not purchase LG! This is an inferior product and should have been recalled! They know it is not working. They know the icemaker, compressor and sealed system are faulty and they are in it to get yet another $375 out of the consumer with only a 90 day guarantee!! I had the service tech and at 92 days, it was gone again!! No ice!! I can live without the ice, but rotten food is a terrible waste and the mess of a leaking, hot freezer with bloody water across my beautiful floors is disgusting! LG is criminal and will Not get another penny out of me! Tell Everyone!! Worst Product, Worst service, Worst Employees makes for the Worst experience ever!!

I purchased an LG refrigerator (Model LFX31925ST) on Nov. 25, 2011. On Feb. 10, 2012 (less than 3 months later), the refrigerator stopped working. I called LG for repair and they sent a repairman 5 days later who told me it was broke (no **) and he would have to order parts. They were ordered 5 days later. 2 days later, I called the repair service, Expert Appliance Repair and they said one of the parts was backordered with no ETA. They suggested I call LG again to see if I could get an ETA or a replacement. I did this, and after a lot of stonewalling, I was told I was out of luck that I would have to wait on parts and that there was no ETA. I now have a refrigerator that broke down after a couple of months and have currently gone 12 days with no refrigerator. Never mind the cost of lost food/frustration. LG is the worst company I have ever dealt with.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

I purchased an LG French door refrigerator with bottom freezer in June of 2013. In August of 2013, the ice maker went out. It took about 2wks to get it repaired. Now here in May of 2014, the ice maker and freezer arent working. I have asked that the refrigerator be replaced because not only is the ice maker not working, but now the freezer, which is a clear indication that it is a faulty product. LG has refused to replace it stating they will only repair it. They have tried and were unable to fix the initial problem. The fair and responsible thing to do is replace this faulty product.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

I purchased a fridge from Home Depot on July 18th 2020, May 20th 2021 it started making noises and read an ERROR CODE, I called LG the first available day, I was sent thru the warranty service company and dealt with them scheduling a tech that didnt come prepared with the correct equipment to even work on the thing, then was told the wrong parts were ordered, waited on new parts and then the warranty company kept scheduling a tech that wasnt certified to work on the fridge so the system was cancelling the appointment. Finally on June 15th I spoke with a case manager at LG who assured me she was the one dealing with my case and would have it taken care of in 7-10 business days.On June 29th I received a text message asking for yet another picture of the product tag located inside. Which I immediately returned.. I lost over $500 dollars in food and was refunded $200 for that.. Now here we are July 9th. I called today to see what was going on, the rep would NOT give me her name, she called me a liar and hung up on me, when I called back to ask for a supervisor I was told there were NONE available and it would take 72 hours for one to get in contact with me. At this point I will be contacting a lawyer to see what the next steps are that can be taken, this has been the worst experience EVER. I have children and going almost 2 months without a fridge is UNCALLED FOR.. I would not recommend buying any LG PRODUCTS because the customer service and the warranty company they deal with are terrible!!!!

I purchased a double door with bottom freezer, an LG refrigerator model LFD22860. One year after purchase, the cover on the electronic control started to melt (was covered under warranty). Two years later, the right side door seal ripped, and I called the warranty service line. I was told it’s the first time they hear of this problem, and that my warranty was over anyway. I had it fixed by a local repair company at $189.71 for a seal. Immediately within 24 hours, the door was rubbing with other side and started to get damaged. I called the service company to verify if it’s an alignment issue, but the doors are fixed on dowel pins and cannot be aligned! The only thing we could do is to put Vaseline to the doors often (RIDICULOUS). Anyway, even with Vaseline both sides, it ripped within a few months (I wasn’t about to pay $400 for seals!). It doesnt end here. Upon closer inspection, we noticed approximately ten cracks everywhere inside the fridge. This absolutely DISGUSTED me. We paid $2200 for this pile of junk, thinking it would last us for some time. Im fed up of big name companies getting away with cheap products sold in todays market. All they could tell me was that my warranty was over and that they cant do anything about it. Since then, I have never bought another product from them, and never will including my family & friends.

I cooked below the microwave. The steam and heat from cooking and combined with cooking in the microwave has crumbled the plastic that secures the lower handle. It is now taped on. A new door is 260 dollars. I cant afford that. What good is a microwave if you cant use it? Really!!!!

I have purchased an LG double door refrigerator about 2 years ago in 2010. Even not the full 2 years have passed, it has started giving cooling problem. Before two months ago I had made a complaint, though the technician has contacted me and visited my house within 48 hours. He said that it requires changing the gas pipe and refilling the gas and that could not be possibly done at home. The product will go to workshop of the company and after that, they have taken approximately a month just by saying the transport man is not there, so we are unable to meet your complaint. I have made calls for a hundred times to them. After it came from workshop, not even 25 days have passed, it has started giving the same problem. At this time when I had made a complaint, they are unable to say again if it is chargeable or not, no proper feedback. I am feeling like I have done a major mistake by purchasing an LG product.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.