Appliance Types


Appliance Brands


Article Categories


More Articles


LG Refrigerator Model LMXS28596S
LG Refrigerator Model LMXS28596S
Buy Now

LG Refrigerator Model LMXS28596S

LG - InstaView Door-in-Door 27.8 Cu. Ft. 4-Door French Door Refrigerator - Stainless steel

Search for food more efficiently with this LG French door refrigerator. The InstaView feature lets you see food through a glass window to reduce energy waste, and it has 28.0 cu. ft. of storage, so you have plenty of space. This LG French door refrigerator has a freezer with drawers for tidy food organization.

Manufacturer: LG

MODEL: LMXS28596S

MSRP: $3495.00 USD


LG Refrigerator Model LMXS28596S Error Codes

CODE: F dS 
PROBLEM: Freezer defrost sensor 
FIX: Sensor short or wiring problem. 

CODE: r dS 
PROBLEM: Refrigerator defrost sensor 
FIX: Sensor short or wiring problem. 

CODE: Er HS 
PROBLEM: Humidity sensor 
FIX: Sensor short or wiring problem. 

CODE: Er IS 
PROBLEM: Ice maker sensor 
FIX: Sensor short or wiring problem. 

CODE: Er SS 
PROBLEM: Pantry sensor 
FIX: The pantry is the deli drawer. Short in sensor or wiring problem. 

CODE: Er rt 
PROBLEM: Room temperature sensor 
FIX: Short in sensor or wiring problem. 

CODE: Er It 
PROBLEM: System error inside ice maker 
FIX: Self-test ice maker routine. 

CODE: Er gF 
PROBLEM: Flow meter error code 
FIX: Water pressure, flow of water. 

CODE: F dH 
PROBLEM: Sensor did not get over 40 F in defrost 
FIX: Faulty fuse, heater or control board. 

CODE: r dH 
PROBLEM: Sensor did not get over 40 F 
FIX: Faulty fuse, heater or control board. 

CODE: Er IF 
PROBLEM: The fan for the ice compartment failed 
FIX: Icing fan blocked, ice fan motor is defective, wiring in the circuit is defective, or the control board has failed. 

CODE: Er FF 
PROBLEM: Evaporator fan failed 
FIX: Fan motor, control board or wiring harness. 

CODE: Er CF 
PROBLEM: Condenser fan motor is defective 
FIX: Condenser fan motor, wiring or the control board. 

CODE: Er CO 
PROBLEM: Communication error 
FIX: Communication error between main board and display board. 
 


Buy Now
Buy Now

Related Error Code Pages:
LG Refrigerator Error Codes, LG Range Error Codes, LG Washer Error Codes, LG Dryer Error Codes, LG Microwave Error Codes, LG Dishwasher Error Codes, LG Television Error Codes,

Related Troubleshooting Pages:
LG Refrigerator Troubleshooting, LG Range Troubleshooting, LG Washer Troubleshooting, LG Dryer Troubleshooting, LG Microwave Troubleshooting, LG Dishwasher Troubleshooting, LG Television Troubleshooting,

Related Repair Pages:
LG Refrigerator Repairs, LG Range Repairs, LG Washer Repairs, LG Dryer Repairs, LG Microwave Repairs, LG Dishwasher Repairs, LG Television Repairs,

Related Parts Pages:
LG Refrigerator Parts, LG Range Parts, LG Washer Parts, LG Dryer Parts, LG Microwave Parts, LG Dishwasher Parts, LG Television Parts,


LG Refrigerator Model LMXS28596S

Buy Now

Product Reviews:

I bought this model (LSXS26326S) back in 2015, yes this come with 1 year wa
I bought this model (LSXS26326S) back in 2015, yes this come with 1 year warranty. June 2017, with no clue its just stop being refrigerator, ice not produce, not cool only one thing works is lighting. Called customer service right away, they question me if I have warranty? Yes 1 year warranty. If this case happens 10-20 years later it means this refrigerator already do their jobs, but only 2 years? Dont you think it something wrong might happen with their production? Its not like you bought a car, which is depending on how fast you drive, how aggressive you drive, care taking. But refrigerator what I only do is put food into refrigerator thats it. This refrigerator cost 1.5 k not some hundred dollar. I made a decision to purchase LG brands because I think that I could TRUST them. LG team gave me time to fix this on July 29th which is I could not accept this. I would like to get a same new working refrigerator or higher immediately or full refund so I can buy a refrigerator to keep my food cold and because I feel like I pay too much for this refrigerator that only working for 2 years. LG CASE NO. : **. They put me on Live Chat and waiting about 30 minutes and end up with screen was refreshing by itself and back to beginning again. Buy another brand.
Published: June 27, 2017
Marisa of Clayton, NC
Source: consumeraffairs.com

Bought the top-loading Inverter Direct Drive about 3 years ago. This is the
Bought the top-loading Inverter Direct Drive about 3 years ago. This is the biggest POS appliance we have ever owned! Washer gets unbalanced with almost every load - no matter how small or large. It takes a LONG time to wash any load. The display may say that its a 52-minute load. Thats ONLY if you monitor it getting unbalanced or shutting off completely. It mostly gets unbalanced at 34 minutes remaining and at 11 minutes remaining. Unless you use the bulky setting, you get next to NO water in the tub. And the very WORST PART is that it has RUINED countless shirts, pants, and shorts. It will put dark, short streaks (stains) ON YOUR CLOTHES THAT YOU CANNOT GET OUT. We have washed the Maxine-stained items up to six times using a wide variety of stain removers and NOTHING works. We wound up throwing items away after this machine stained them. Now we turn everything inside out. We hope to be moving soon and will GLADLY leave this machine behind. What a HORRIBLE appliance!!!
Published: November 15, 2016
Sonny of Elgin, TX
Source: consumeraffairs.com

When my wife and I purchased our LG washer and dryer from Best Buy in highl
When my wife and I purchased our LG washer and dryer from Best Buy in highland, Indiana, our sales rep informed us that installers could switch latch and hinge side of doors upon delivery. When our machines were delivered, installer was able to give us a left side hinge, as we desired on our dryer. However, we were informed that washer was not so adaptable. We would need to wait up to two weeks for the correct machine to be delivered. When I contacted Best Buy, they would accept no responsibility for their sales agent giving us incorrect information. After using machines as is for some time now, it is really inconvenient to use with left hinges on both machines. If you choose to ignore this message, you can bet we will never purchase any LG products, and we will not shop at Best Buy in the future. Thank you for your attention to this matter. If you are interested in discussing this annoying situation with me, my cell phone number is **.
Published: June 15, 2015
Jim of Glenwood,Il, IL
Source: consumeraffairs.com

Updated on 06/08/2021: Same as others -- the Company contacted me, first of
Updated on 06/08/2021: Same as others -- the Company contacted me, first offer a rebate which I have never seen. Then asked for proof of purchase, invoices, service tickets, etc. which I provided. They even texted me for information which I sent - in April -- and to date, absolutely no response. This is not acceptable!Original Review: I bought an LG refrigerator in 2014 and in December of 2020, it failed completely - cooling and freezing. I had a local authorized LG serviceman come and and he called tech support only to find out it was unrepairable. However, LG refuses to honor their warranty -- 7 years sealed system and 10 year compressor. After many emails they agreed to issue me a small payment but of course I have not seen anything! They are awful!!
Published: April 5, 2021
Lyn of Sioux Falls, SD
Source: consumeraffairs.com

I am in line with the numerous reviews I read concerning the quality of LGs
I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.
Published: December 17, 2015
Danny of Rock Hill, SC
Source: consumeraffairs.com

Compressor failure twice in a 4 year old fridge. Failure in April 2019. Com
Compressor failure twice in a 4 year old fridge. Failure in April 2019. Compressor replaced. Failed again May 2019. Now informed by LG that it should be junkedand we need to buy a new fridge. Service very slow as well. Very unhappy when told that they only last five years. Now have seen many other complaints about same issue with LG fridge.
Published: June 15, 2019
Cath of Mississauga, ON
Source: consumeraffairs.com

I have been using the LG washer & dryer for about 5 years. I am very ha
I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.
Published: May 22, 2020
Gaye of Stoneham, Ma.
Source: consumeraffairs.com

Our LG dishwasher was installed 9 months ago and white marks (not water mar
Our LG dishwasher was installed 9 months ago and white marks (not water marks) are appearing at the top of the panel and on the handle. We only use stainless steel cleaner and are not able to remove the marks as it appears the finish is coming off. One of the marks on the handle is the size of a quarter. LG is unable to help as its a cosmetic issue. Is anyone having problems with the finish on their dishwasher? Wed like to determine whats causing the problem to avoid further marks. I hate to see what the dishwasher is going to look like in 2 years...
Published: August 25, 2013
Julie of Minonk, IL
Source: consumeraffairs.com

As soon as we bought this set it broke in a matter of days which flooded my
As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.
Published: March 17, 2019
Amber of Alpena, MI
Source: consumeraffairs.com

I have a model number LFZ65960ST LG Refrigerator. I have not been very happ
I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.
Published: December 27, 2011
Melanie of Harrisivlle, PA
Source: consumeraffairs.com

Awful. This dishwasher has the same problem that I keep seeing from others.
Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.
Published: January 13, 2021
C of Fresno, CA
Source: consumeraffairs.com

My recently purchased LG oven temperatures are totally erratic, occasionall
My recently purchased LG oven temperatures are totally erratic, occasionally getting so hot as to turn on my smoke detector. While under warranty and after long delays, a service tech came out and made an adjustment. This did not fix the problem and now that my warranty is expired, they want to charge me for another visit. All of the known reliable repair people in my area refuse to work on LG products. I started to troubleshoot the problem on my own and found loose screws, stripped screw heads, and other assembly and manufacturing defects. Im telling all my friends, dont buy LG!
Published: October 10, 2012
Randy of Camarillo, CA
Source: consumeraffairs.com

I purchased a washer in January 2013. It started giving a UE signal and del
I purchased a washer in January 2013. It started giving a UE signal and delaying the cycles. No matter the size of the load, it kept doing this. It was serviced on April 9th, 2013. It worked fine for several weeks. By June it started the same problem described above. I attempted to make a service appointment online and it keeps saying there is no service for my area!!! I chatted online with an agent and this person (Gus). He asked me for all the information and also stated there was no service for my area and that he would talk to a supervisor to call me. This has not happened (7/18/13). On Monday 7/22, I called LG and the person (Richard) told me that all I had to do was to rearrange the clothes I was washing. I told him that was not a solution and I wanted it to be replaced or money refunded. There was a lot of discussion and then he told me that a repair person (who I need to call instead of them) would charge me for the service, which I refuse to do since this is a new appliance. I went to the store I bought the washer from (HHGregg) and the store manager called LG and there was no solution to the problem. I am not willing to keep this washer giving me such hard times!!
Published: July 23, 2013
Maria of Mcdonough, GA
Source: consumeraffairs.com

The features I liked about the LG refrigerator was my double side by side d
The features I liked about the LG refrigerator was my double side by side doors and the ice maker and water dispenser were the best part of it all. I would get it again if I needed another one anytime soon. The Only thing I didnt like was I think there could have been more shelves and storage room inside it. Overall it has been a really good refrigerator though, so I really cant complain about it too much. I never really had any issues. The reason I purchased the LG refrigerator when I did Is due to a sale they had going on at the time and I liked the style of the fridge. I chose this brand over other brands because I have purchased LG in the past and never had any issues with them at all.
Published: September 17, 2019
Jessica of High Springs, FL
Source: consumeraffairs.com

We purchased a fridge from future shop in Dec. Deli drawer did not close pr
We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.
Published: February 27, 2014
isabel of Mississauga, ON
Source: consumeraffairs.com

The control panel cracked right through the power button within 2 months of
The control panel cracked right through the power button within 2 months of it being brand new. Every time you close the door to start a cycle, it flashes its lights and then shuts off. Ive learned to shimmy the door side to side just right before closing it in order to get the cycle to start otherwise it just beeps at you and then shuts off. If it does start the cycle, it only actually finishes it about 50% of the time. You have to clean the trap every single wash - it seems like the screen is too fine and it catches so much itty bitty debris that it clogs it completely. I cant say how much I truly hate this dishwasher! I paid for 3 year warranty and am so annoyed that I have to use it so soon. Cmon LG you bloody crooks make a product that works.
Published: May 14, 2019
Destiny of Taylor, BC
Source: consumeraffairs.com

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a su
I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!
Published: June 13, 2015
Julius of San Francisco, CA
Source: consumeraffairs.com

My refrigerator stopped working last Friday. It is 2 years old. We called i
My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.
Published: May 30, 2018
Jade of Truckee, CA
Source: consumeraffairs.com

We bought a side by side Refrigerator Freezer in June of 2015, on August 10
We bought a side by side Refrigerator Freezer in June of 2015, on August 10th it decided to die. I believe it was the compressor. I called LG and they gave me 3 different numbers to call. Two of them were out of state. I called the first number and they said they would charge me $600 just to come look at it, and then they would have to order parts. In the mean time all of my food was spoiling. Neither of the other two numbers answered their phones. Obviously no one was available to even look at the refrigerator. Its not like We were forced to go buy a new one you can go for weeks without a refrigerator. I will never buy another LG product, as the reviews show they make defective products.
Published: August 13, 2017
Carol of Derry, NH
Source: consumeraffairs.com

I purchased an LG refrigerator February 2008, French doors with bottom free
I purchased an LG refrigerator February 2008, French doors with bottom freezer. I had issues almost immediately, but were resolved under warranty. However, it took 2 weeks for the parts to arrive. Since the warranty expired, the plastic liner of the right door that has knobs to hold the door racks have broke; the door seals are tearing, there are cracks everywhere on the internal plastic liner; the catch for the top freezer tray broke off. This product is literally falling apart. We have contacted LG about some off these issues, but the response has been you are out of warranty and the repairs are on you. What a great company! Never buy an LG refrigerator.
Published: September 2, 2011
Milan of Lacrescenta, CA
Source: consumeraffairs.com

LG LFC22770ST french door refrigerator - Have this fridge 3 months and the
LG LFC22770ST french door refrigerator - Have this fridge 3 months and the refrigerator is not cold. The freezer is frosting. Contacted LG and I spoke to a tech who is ordering a part without even seeing the unit. So well see but no excuse for this!
Published: April 22, 2015
Debbie of Pembroke Pines, FL
Source: consumeraffairs.com

I just remodeled my home. They started in November, and I got to the kitche
I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I havent had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didnt have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesnt work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer thats in the bottom. Its a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I dont know if that would make a difference, but it isnt gonna help me because the reason they couldnt replace that is that they said they didnt have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said theyre still figuring out whether theyre give me the refund or a replacement. I know I took a little time. I didnt know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and theyre still looking it over.
Published: September 29, 2019
Sherry of Columbus, OH
Source: consumeraffairs.com

My wife and I bought all LG appliances for our kitchen remodel from Lowes.
My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.
Published: July 15, 2015
Chris of Sylmar, CA
Source: consumeraffairs.com

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246
I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.
Published: November 19, 2015
Wanda of Roanoke , VA
Source: consumeraffairs.com

We have had our LG Front Loading washer for 1 year. For the past 6 months I
We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?
Published: August 14, 2015
Alice of St Augustine, FL
Source: consumeraffairs.com

LG Washer WT5070CW - I have had this washer since 12/12/12. It is not worth
LG Washer WT5070CW - I have had this washer since 12/12/12. It is not worth the money. This is my third washing machine in my married life of 35+ years. I gave my son my last one when I bought this piece of junk. All the others lasted 10+ years. Always Unbalance Error. I babysit this machine constantly waiting for it to UE over and over again. The repair man for my appliances wont even look at a LG. Should have called him before my purchase. I called LG today and really received no solution other than emailing them all my information on the purchase. Considering buying another washer (NOT LG). Dont even want to give to anyone because it is junk. Will just have them haul it away.
Published: September 2, 2017
Heather of Uniontown, PA
Source: consumeraffairs.com

I love this refrigerator. It has so much room. One of my favorite parts are
I love this refrigerator. It has so much room. One of my favorite parts are the adjustable shelves. It has two vegetable drawers and one large snack drawer. Bottom freezer is nice as well. However, the ice maker is a little slow to make ice but not that big of a deal. Overall this has been a great addition to our home.
Published: April 29, 2018
Andrea Baca of Odessa, TX
Source: consumeraffairs.com

Three weeks ago my son contacted LG customer service. Our refrigerator has
Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.
Published: July 15, 2014
Merrijo of Baytown, TX
Source: consumeraffairs.com

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. I
Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.
Published: June 24, 2021
J of Mesquite, TX
Source: consumeraffairs.com

We purchased an electric range, model LRE3012ST, on October 27, 2012, a top
We purchased an electric range, model LRE3012ST, on October 27, 2012, a top of the line model electric range. On the second day, we noticed that one burner when turned off did not show the HS indicating the surface was still hot. This is a safety feature to tell the consumer not to go near the burner since its still dangerously hot. We had two service calls over the next four weeks, and the technician would replace circuit boards. In both repairs the problem became worse, meaning other problems occurred besides still having the original issue.After the technician left the second time telling us he would call back when he had new parts, I decided to call Home Depot; and to make a long story short, LG called two days later and said they would deliver a new range. We received the new range on Dec. 22, 2012. And today, January 8, 2013, after having used the oven, we are unable to turn the oven off. The only way to turn it off is to pull the range from the wall and unplug it. My next call very shortly will be to Home Depot and demand they take this range; and I want it replaced with another range, but not an LG. I dont know where this range is made, but I will guess its China or the parts are made in China. And once again, China screws the American consumer.
Published: January 8, 2013
Bobby of Uppr Marlboro, MD
Source: consumeraffairs.com

Using a LG washing machine is like having a full time job. It take 90 minut
Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.
Published: February 20, 2019
Mark of Pottstown, PA
Source: consumeraffairs.com

I paid $2899 for my top of the line refrigerator. The linear compressor fai
I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.
Published: October 19, 2020
Cynthia of Chippewa Falls, WI
Source: consumeraffairs.com

I have a LG Ft.Loader washer I bought from Sears around 2 years ago. Went t
I have a LG Ft.Loader washer I bought from Sears around 2 years ago. Went to use it to wash clothes. When in the spin the washer makes a banging noise real loud.. turned it off. Called Sears to service it. They told me it would cost 250.00 dollars to come out and check it out plus parts if needed. I said no. Toomuch, just to check it out.. So I said the hell with it. I will buy a new one and not a LG. So I bought a Samsung top loader. So I will check out the old washer. I did. I found out what was wrong with it. I took the ft. cover off and the bottom right came off the tub. So found out what was wrong. The dummies that made this washer should have put washers on the bolts that hold the weights on. Its made like, you screw the bolt in this plastic thing that spreads open. In wear, it comes off. If they had used a washer on it, it would not done this. So I feel the washer is a piece of crap. Never to buy a LG washer again.
Published: January 4, 2016
Tom of Palm Bay, FL
Source: consumeraffairs.com

I purchased an LG just under 3 years ago. At the end of May 2014, the freez
I purchased an LG just under 3 years ago. At the end of May 2014, the freezer stopped working. On June 2nd, I had an LG certified company come out to repair it. As it turned out the heating element at the bottom of the freezer melted the plastic back panel on the inside. THEREIN is where all the torment has ensued!!!! They would have to ORDER the panel and as of Today August 11th, 2014 even after contacting LG directly, I still DO NOT have a panel or a fridge that works. IT CONTINUES TO BE ON BACK ORDER and LG did not know if they could help me unless I purchased the fridge from an AUTHORIZED DEALER, who cares where I purchased the fridge? I paid for it, it is THEIR product. If Im willing to pay to get the 65.00 part who cares where I purchased the fridge? LG has been of NO help whatsoever!!!!!! I cant believe it truly matters where an item is purchased. IT is their product and they should care about taking care of the customer... Maybe because I work in retail and I believe in taking care of the customer. I expect the same treatment when I myself am the paying customer... Dont you agree?????
Published: August 11, 2014
Christina of San Antonio, TX
Source: consumeraffairs.com

After owning my top load LG washing machine for 4 years, I began getting th
After owning my top load LG washing machine for 4 years, I began getting the UE message on every wash that the unit was off balance. Should have started reading all the previous complaints... well I didnt. Then on Jan. 7, 2017 I received the LE message and the unit stopped working all together and smelling like it was on fire inside. I called the LG customer service where I was told I was out of warranty that they could sell me a one time fix for $305, this would include a technician coming out diagnosing the issue and all parts and labor. I paid for it, the first repairman came (1/13/17) he unplugged the machine, pressed start and then power for 10 seconds each, plugged it back in and told my husband it was fixed... NOT... I called back, they told me they would send a new technician.He came out on 1/16/17 and said the issue was UNDER WARRANTY (10 year warranty on motor) and the motor is SHOT. He would order the parts and come back out... when... he didnt know. Today is 1/30/17 and after speaking to the repairman who is STILL waiting to get the parts from LG... I spent ONE AND 1/2 HOUR on HOLD with LG and got NO RESPONSE... THEY HAVE NO IDEA WHEN HELL GET THE PARTS. Im at my wits end and just want to get my $305 back and go buy a new machine. I am so disappointed in LG and will never purchase another LG product.
Published: January 30, 2017
Maryann of Oceanside, NY
Source: consumeraffairs.com

I purchased an LG French-door refrigerator in November, 2010, from Home Dep
I purchased an LG French-door refrigerator in November, 2010, from Home Depot for $1198. Earlier this week I came home to puddles of water in my kitchen as the refrigerator compressor died resulting in my losing about a couple hundred dollars-worth of food. I called LG customer service, gave my model number and was told by their representative that the compressor was under warranty and I would only have to pay for labor. I was then provided with the numbers of two LG approved repair services. I had one service come out today and charge me $95 to confirm it is the compressor that no longer works, and let me know that labor cost to repair would be $650. That is pretty high so I called LG customer service again because my friend had the same thing happen to her LG refrigerator 3 weeks ago (what a coincidence) and it cost her $250 in labor, a big difference from $450. Turns out LG can send out one of their repair technicians who can do the repair for a total of $375. I do not know why this wasnt offered from the beginning and why I was directed to an independent repair service that costs almost double, but that is a sub-issue. What was truly upsetting was that it was at this time that the customer service representative told me that my refrigerator is actually not under warranty and that I would have to pay for parts and labor. If I had been told this from the beginning then I would have not have had the repair person come out and waste $95. I would have just gone directly to buying a new refrigerator, which is what I am left to do now because the cost of labor and parts will be near $1,000. So in sum, I spent nearly $1,200 on an LG refrigerator to last me less than 8 years and, to add insult to injury, I then spent an additional $95 for a repair call on the bad information provided by the LG customer service center. I asked LG if they would reimburse me for this and they refused. What makes the whole situation even worse is that I see that there was a class action lawsuit over the LG compressor failures, so this is a known issue to LG. Obviously LG is not standing behind its products and its customer service is sub-par. I will not be purchasing LG items ever again and this includes not only appliances but also mobile devices, televisions, audio and computers. I wanted to share this by sharing this experience so others can avoid similar losses.
Published: June 15, 2018
Amanda of Bethel Park, PA
Source: consumeraffairs.com

I bought an LG refrigerator and it broke, and I had a horrible experience.
I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.
Published: June 19, 2019
Ashima of Fort Worth, TX
Source: consumeraffairs.com

We bought a brand new refrigerator from LG in 2013. No issues for 5 years.
We bought a brand new refrigerator from LG in 2013. No issues for 5 years. Around October 2018, the refrigerator stopped working and the refrigerator leaked water and damaged our floors. We called LG for repair and they said that the compressor is under warranty and we will need to only pay labor, which was around 350. So on October 31, 2018 the compressor was repaired and full service was done my a LG technician. The refrigerator again stopped working on Feb 23, 2019 with a compressor issue. LG gives a 90 day warranty on repairs. So I contacted LG and requested if they can waive any fees related to this repair as I was just 20 days over the 90 day warranty. I got a rude response from LG after multiple attempts to follow up. They essentially said: RULES ARE IMPORTANT THAN CUSTOMER SERVICE!!! I was shocked. It was bad enough that a replacement compressor broke and on top of this I had to face this from them. Anyways I got a licensed LG technician to come out and take a look at it.The scheduling of tech visit is another story. 2 different people called me from LG, one saying the tech will arrive on Friday evening and the other saying Saturday morning. The tech himself called and he said Friday evening. I didn’t know who to believe. Finally the guy showed up on a Friday. He looked at fridge, said it’s a bad compressor and said there is a lot of dust, so he cannot repair the fridge. Now am I supposed to open the back of the fridge and clean the compressor? Apparently that’s what this tech expected. He said clean it and then call me. I will not touch it unless someone cleans it.Please note that the same fridge was repaired by another LG tech some 100 days back. After this experience I said I had enough. I just got a used GE fridge. Some 12 days after, LG called to inquire the status. I told them I took their product to a dump, they said OK and were happy that they did not have to fix it. They didn’t even think once to apologize for this or give any compensation for the 2 times I lost weeks of grocery in a full refrigerator. LG sucks !! If you buy LG, life’s gone!!!
Published: March 19, 2019
Jay of Charlotte, NC
Source: consumeraffairs.com

Purchased a new lg electric range. One month later glass top broke, took 3
Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.
Published: January 7, 2015
david of Richfield, WI
Source: consumeraffairs.com

This has been by far the worst customer service I ever experienced. Our LG
This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.
Published: October 4, 2018
Julie of Hilo, HI
Source: consumeraffairs.com

I love LG Refrigerators. It is ten years old and looks new. Really nice for
I love LG Refrigerators. It is ten years old and looks new. Really nice for a two-person family but it just needs a little more space in the freezer.
Published: November 25, 2017
Robin of Stephenville, Texas
Source: consumeraffairs.com

I bought a LFX31925ST in 2012 from (ahem) AJ Madison. I bought it with an e
I bought a LFX31925ST in 2012 from (ahem) AJ Madison. I bought it with an extended warranty on it, but little did I know... Apparently this fridge has a vacation sensor on it. Whenever I would leave the house for over a week (twice, it happened), the freezer would frost up, get hot, and when I came home from vacation, everything was melted and ruined. Lately, the fridge compartment has been at about 55F, even though the temp sensor is set to 36. The freezer wont freeze anything to below 0F either. I called a repairman and he determined the sealed system was bad, and I should call LG since it was supposedly still under the 10 year warranty, which is why I bought the fridge - the 10 year warranty. I called LG and after a lengthy process of verifying I bought the fridge and providing the receipt, they told me they would only cover parts, not labor and that could ONLY be done by approved repair people on their list. They emailed me only 3 repair companies, telling me that in MY area (Seattle) they dont have a lot of repair people. So sorry. I called all three of them and they each want to charge me (and Im serious here), $910 in labor, flat rate. To find and repair a freon leak. Something that could be done in an hour. I knew it was useless and I asked one repair guy, Why the flat rate? I know it doesnt cost that much. He said, Because the tools are expensive. I have to use a freon pump, and a charger, and buy freon, it adds up. I told LG about the experience and they replied, We are not in charge of what these approved vendors decide to charge the end user, it is out of our hands. I would never, EVER buy a LG again. I hope there ends up being a class action lawsuit, because my fridge isnt worth ** now, and Im going to have to get somebody to dispose of it.
Published: October 23, 2017
Eric of Woodinville, WA
Source: consumeraffairs.com

I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magn
I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magnetron warranty for 10 years, but dont be fooled, it has to be replaced by their service people which cost almost the price of the new microwave. They will not ship replacement parts to customer.
Published: January 18, 2012
Khanh of Lincoln, CA
Source: consumeraffairs.com

Bought a LG dishwasher in October 2016, due to shipping issues did not get
Bought a LG dishwasher in October 2016, due to shipping issues did not get until December, installed myself, first use it took about 6 hours to complete a cycle, and dishes were still dirty, soap dispenser never opened. Called Lowe’s, they told me to call LG, and they would schedule a service call. Well they set up one for 30 days from a lawnmower company? They came, said I had a loose wire, my fault, well before they got very far away dishwasher quit. Well to make a long story short, here it is August 18, and my dishwasher still does not work. LG keeps turning me over to AE service which I dont know who is more useless, every time they schedule someone I get a phone call within a few days of appointment from a service tech that either tells me I am too far away to service, or they no longer service LG due to not being paid, some say they cannot get parts, or get wrong parts. I have been told 3 times by LG service that I was being escalated to a buy back since I have had so many problems, but keep getting the run around. Today I was offered to buy an extended warranty, what a joke. At this rate it will be out of warranty before I ever see a repairman, she agreed, and said that’s a good reason to buy this extended repair warranty. If anyone wants to call me ** I am ready to get people together to contact the Better Business Bureau, if they have had the same issue, someone need to stand up for our consumer rights. I dont even have mine hooked up, gave 15 year old General Electric away, and never had a problem with it, brother in law loves it.
Published: August 17, 2017
Barry of Vincennes, IN
Source: consumeraffairs.com

Approx 13 months after purchasing this nice LG French Door Refrigerator, Mo
Approx 13 months after purchasing this nice LG French Door Refrigerator, Model LFXS30726S, the door display panel had a strange looking black leakage appearing at the bottom. This continues to get worse. It was outside of Mfg warranty (of course), purchased from HHGregg. Took pictures, tried to work with HHGregg, LG, and the service contract company---all said this was a cosmetic issue. No harsh cleaners have been used, no misuse or abuse. Now a year later its even worse. LG customer service is horrible, no help whatsoever. Warranty company continues to say cosmetic. So after spending over $2000 for this refrigerator, its my problem. I will not buy an LG product ever again, and I tell everyone I know to stay away from them. This is why I am writing this review, so other consumers wont be caught in a similar situation.
Published: November 17, 2017
Cherry of Plant City, FL
Source: consumeraffairs.com

My washer smells bad. It is a top load. I hate that about my washer. I do c
My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.
Published: February 19, 2019
Vonda of Chesterhill, OH
Source: consumeraffairs.com

LG Oven Model LRE 30755ST - Tried to bake some brownies at 350 and the oven
LG Oven Model LRE 30755ST - Tried to bake some brownies at 350 and the oven overheated out of control to the point that the brownies burned, the pan was ruined and smoke detectors went off. Must have been several hundred degrees above 350. Technician felt that the heating elements got stuck on, vs. cycling on and off. I felt that an oven heating up out of control should have been considered a safety issue vs. just another repair out of warranty.
Published: July 12, 2015
Rick of Pewaukee, WI
Source: consumeraffairs.com

I purchased an LG French Door refrigerator with model # LFX28978 last May 2
I purchased an LG French Door refrigerator with model # LFX28978 last May 2011. The freezer has had constant problems with frost, not closing properly, seal defect, etc. I have had numerous calls with LG. The last one, the lady who answered said and I quote You have to remove the second drawer, open the door twice every 27 times you open the freezer door, pull up and down on the door and to align the track and slam close twice. This is the most stupid thing I have ever heard in my life. This isnt going to work, there is some kind of design defect and LG should replace it.
Published: September 25, 2011
Chuck/Sandie of Montville, NJ
Source: consumeraffairs.com

I have a Kenmore Elite French door fridge with bottom freezer made by LG El
I have a Kenmore Elite French door fridge with bottom freezer made by LG Electronics USA sold by Sears purchased 5 years ago for $3000. The compressor broke in June 2019 and I had to toss all the food. Tried calling LG but they said it’s not their responsibility and to call Sears. I had the compressor fixed with Sears but now I have a problem again. Don’t buy an LG refrigerator with their bad customer support.
Published: February 9, 2020
Lea of Pompano Beach, FL
Source: consumeraffairs.com

Ive already posted my complaint on this site, but I forgot to mention that
Ive already posted my complaint on this site, but I forgot to mention that I had to pay to have the door hinge replaced because it had corroded due to bleach spilling onto it, the only bleach I use is when I am using the Tub Clean cycle to attempt to remove the stink and slime. I have never spilled the bleach so the dispenser must leak. I believe the cause of the leaking might be due to the LG repairman puncturing the bleach compartment because I was having problems with bleach remaining in the chamber after the wash cycle and then bleaching clothing in the next wash load (dark clothing). Biggest mistake I have ever made in appliance purchase.
Published: December 15, 2011
Sally of Manotick, ON
Source: consumeraffairs.com

I purchased an LG French door refrigerator with bottom freezer in June of 2
I purchased an LG French door refrigerator with bottom freezer in June of 2013. In August of 2013, the ice maker went out. It took about 2wks to get it repaired. Now here in May of 2014, the ice maker and freezer arent working. I have asked that the refrigerator be replaced because not only is the ice maker not working, but now the freezer, which is a clear indication that it is a faulty product. LG has refused to replace it stating they will only repair it. They have tried and were unable to fix the initial problem. The fair and responsible thing to do is replace this faulty product.
Published: May 13, 2014
Delbra of Fayetteville, GA
Source: consumeraffairs.com

The dishwasher is very quiet and washes well but takes a long time to go th
The dishwasher is very quiet and washes well but takes a long time to go through the cycle. There are numerous cycles to choose from. A screen at the bottom of the DW is easily removed to dispose of food particles.
Published: March 14, 2020
Robert of Strathmore, AB
Source: consumeraffairs.com

Kenmore and LG refrigerator have known compressors that fail way before the
Kenmore and LG refrigerator have known compressors that fail way before the life of these appliances. I know because mine failed today. I talked to LG and Sears/Kenmore and neither cared. They each blamed the other. My refrigerator is only four years old and I paid over $3,000 for it. I know I am not alone. There is a class action lawsuit against LG for this same problem. I advise that everyone that has this problem join in. Don’t let these companies take advantage of us any longer.
Published: July 17, 2019
Nonnie of Holt, MI
Source: consumeraffairs.com

They are extremely dangerous as you can see from other peoples reviews. I h
They are extremely dangerous as you can see from other peoples reviews. I have the same experiences. Including accidentally brushing a knob as I took my small children upstairs to bed. I also went to bed and 30 minutes later went downstairs to get water. At that time the entire downstairs was filled with gas. The house could of exploded in the middle of night with us in it. Or been asleep while the fumed reached us upstairs! If I hadnt gone I dont know what could of happened us! My almost two year old can turn the stove on. It is extremely dangerous. If you see this file a complaint and make LG do the right thing with these knobs. Shame on you LG!!!
Published: February 9, 2019
Lorrie of Las Vegas, NV
Source: consumeraffairs.com

After the fourth problem I requested a refund because the washer was not wo
After the fourth problem I requested a refund because the washer was not working properly and I was told by a supervisor that all that could be done was to keep repairing it. They would not refund my money or replace the machine. I paid $ 1100 for it.
Published: September 8, 2014
Patricia of Jamaica, NY
Source: consumeraffairs.com

I purchased an LG oven as a gift for my sons family in February 2013. After
I purchased an LG oven as a gift for my sons family in February 2013. After 6 months the oven stopped working. My son called LG and had a repair person come to the house. He had to wait over 3 weeks for the appointment, even after offering to be home at any hour. He has small children and trying to make meals for the 3 weeks was a challenge. Once the oven was repaired we all thought it was good to go. In January 2014 the same problem occurred but this time LG said they cannot get the part (after my son and his family waited another 3 weeks for an appointment). My son and I have spoken to LG and they offered to pay us back for what we paid. Of course they refuse to replace it. It is not longer an item that they make and since we got it on sale so a new LG will cost much more than what they are offering to give us. Shame on you LG. When I purchased my oven, not an LG, and it did not work properly, not only was it replace but it was replaced the next day. I will never purchase anything made by LG again. Customer service says it all and LG does not have it. From a customer of anything but LG.
Published: February 17, 2014
Joann of Trumansburg, NY
Source: consumeraffairs.com

Our expensive LG fridge is dead after less than 5 years. It looks nice, but
Our expensive LG fridge is dead after less than 5 years. It looks nice, but the compressor is gone and the repairman said he can no longer get the part. This is unsatisfactory. The freezer was full of meat and the fridge, full of food. My old 30 year old fridge at the cabin continues to work!!
Published: July 16, 2015
irene of Calgary, AB
Source: consumeraffairs.com

My door in door refrigerator ice maker makes very little ice since day 1 an
My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.
Published: April 23, 2018
Grace of Mulberry, FL
Source: consumeraffairs.com

2017 FH4U2VCN Front load washing machine - Quite the most unreliable machin
2017 FH4U2VCN Front load washing machine - Quite the most unreliable machine I have purchased in 60 years. Constantly stops at the rinse/spin stage with uneven load flagged. After 6 months of this I had LG engineer call and make the usual excuses too much load, too little load, wrong type of mix. What a load of tosh. To placate me he replaced the motor and housing to what seems no improvement whatsoever. It is now 12 months old and unless it is fixed once and for all it will go back to Currys and legal action will follow.The machine fails to complete on average three out of every five washes. At this point Currys is not in the picture as servicing has to go through LGs totally abysmal website where they cant even manage to email you that your complaint has been received - just warning you only to sent report once! What the blazes is that about?
Published: February 13, 2018
Will of Torquay, Other
Source: consumeraffairs.com

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMO
LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.
Published: September 29, 2016
Sharla of Tulsa, OK
Source: consumeraffairs.com

We bought an LG front loading washing machine from Sears one year ago. It b
We bought an LG front loading washing machine from Sears one year ago. It began making more noise on the spin cycle than a jack hammer, and almost vibrated its way out into the hallway. We called Sears repair for service. That was our second mistake! They sent a repairman only to have him make a list of parts totaling more than the original price of the machine. I asked why they dont just replace the machine and his comment was, We dont replace machines! What a joke! So a week later, an entire pallet of boxes filled with parts shows up at the front door. A few days later, two repairmen showed up to put humpty dumpty back together again. Well, that wasnt going to happen that day because, much to our surprise, the repairman needed more parts to fix the problem. So he ordered more parts and we waited another week for him to show up with his magic wand. I tried to discuss the issue with a manager but none wanted to talk with an actual customer. Imagine that! Its no wonder Sears is struggling to avoid bankruptcy. With nonexistent customer service, poor quality of appliances and zero accountability, the end is certainly coming. I only wish it had happened before we bought our appliances from them. NEVER AGAIN!!
Published: January 28, 2014
John of Baton Rouge, LA
Source: consumeraffairs.com

Dont buy this thing. LGs warranty is a joke and Costco wont let you return
Dont buy this thing. LGs warranty is a joke and Costco wont let you return after 90 days. I have been trying for 3 weeks to get my 3.5 year old LG refrigerator fixed under warranty, no one will touch the thing. 3 weeks without a refrigerator and all LG does is give me phone numbers for authorized repair places that dont answer or refuse to work on LGs anymore. Their fancy compressors are failing and there are class action lawsuits working through the courts. Stay far away!
Published: May 18, 2018
Matthew of Scottsdale, AZ
Source: consumeraffairs.com

After having three consecutive Whirlpool dishwashers delivered damaged, we
After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!
Published: March 9, 2020
Ron of Harrisburg, PA
Source: consumeraffairs.com

This has been ongoing since October 2017. We purchased a brand new refriger
This has been ongoing since October 2017. We purchased a brand new refrigerator costing us $1500 and it stopped working! LG has sent technicians out to repair the unit however it is not repaired! They have to come out over and over and over again every few months to “repair it”! During this time we are living out of coolers! I I finally got fed up and contacted the corporate office today since my twins have a 103 fever and I’m once again living out of a cooler until they return next week! I spoke to a representative named Milton who was extremely sarcastic and rude! He deemed the unit fixable? Fixable... They have to service it every few months so apparently is defective!He also stated that this was no cost to us! REALLY??? HOW??? It cost to us to continuously miss work over not to mention lose hundreds of dollars worth of groceries! He deemed the refrigerator fixable! They REFUSED to replace it! I’m blown away! BEWARE of the horrible customer service! Wish someone could HELP!!!
Published: March 5, 2019
Janelle of Martinsburg, WV
Source: consumeraffairs.com

LG gaskets for French door model never sealed properly when I bought a few
LG gaskets for French door model never sealed properly when I bought a few years ago. The gaskets would sometimes keep door from closing completely, but light and warning beeper would deactivate. Many times we would come back to refrigerator finding one door slightly ajar. LG help desk said to firmly close it and this was due to a tight, but normal fit. They were no help. Now, the top door gaskets have torn on both sides. LG said it has been over 1 year and I am s.o.l. They said there have not been any recalls and it has never been a problem. I went to appliance store and every make & model of refrigerators including LG had a new design of the gasket with a flap on top and bottom of gasket. LG said that my refrigerator gaskets can be replaced, but they are the original design. I contacted one of the certified LG repair service and they gave me a quote of $250 to replace gaskets.When I checked online, other owners of LG models like mine have had similar problems. I ordered both gaskets for $74 shipping included and installed them myself after viewing a YouTube demo. It was really easy and took about 15 minutes. Dont bother with LG customer service, it is a waste of time. LG does not mean Life is Good. It means Lucky Gold Star and you really need the luck for this appliance because quality & customer service has been deleted.
Published: September 22, 2015
John of Dripping Springs, TX
Source: consumeraffairs.com

I needed a refrigerator badly mine had broken down. I went to Best Buy to p
I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.
Published: February 20, 2021
G. G. of Virginia Beach, VA
Source: consumeraffairs.com

I bought a brand new LG Dryer that is defective. It makes high-pitched whin
I bought a brand new LG Dryer that is defective. It makes high-pitched whining noise and does not dry my clothes completely. I contacted Customer Service and they want me to wait a week to see if it resolves itself and then theyll call me back. I was also informed that Ill have to pay for a service call. I got a defective dryer and I have to pay! I want a new dryer, one I paid for. I will contact the Better Business Bureau and post this review on Facebook, Twitter and any other site I can find.
Published: January 10, 2017
Donna of Somerville, MA
Source: consumeraffairs.com

I am very dissatisfied that this new range panel is malfunctioning after LE
I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.
Published: December 31, 2018
Sonja of Kingsport, TN
Source: consumeraffairs.com

We called LG directly because our 2-year-old French door refrigerator was i
We called LG directly because our 2-year-old French door refrigerator was icing up in the back of our refrigerator. They diagnosed the problem and told us the evaporator fan needed replacing. Even though the fan was supposedly under warranty, we were still quoted a price of $358 for the service call. Our credit card was charged upon placing the appointment with their service department, but nobody ever called or showed at the appointed time. We called LG customer service the next business day only to be placed on hold and after being told they were checking it out, they never came back on the line!!! Will never buy another LG product. Still trying to get our money refunded.
Published: November 13, 2017
Virginia of West Chester, PA
Source: consumeraffairs.com

My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 14
My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.
Published: February 7, 2015
Carole of Frankston South, Other
Source: consumeraffairs.com

Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get tro
Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get troubles with lint screen. During the spinning the screen would start to rise up above the edge on 3-5 mm, just enough to catch the piece of cloth. Then it would swirl it to a tightrope, which would bring along other pieces of clothes and all of them tight up in one huge spiral. At the beginning it have happened extremely rare, but last few months it happens pretty frequently. I tried to level up the dryer to perfection, but it didnt help. Seems that the screen is simply too big and doesnt stay in place for longer than 1 minute even when the dryer off.
Published: April 3, 2018
Tatyana of Miami, FL
Source: consumeraffairs.com

Refrigerator and freezer intermittently warm up (not defrosting!). Refriger
Refrigerator and freezer intermittently warm up (not defrosting!). Refrigerator compartment goes to 60 degrees and freezer to 40 degrees (contents thaw and melt). Refrigerator less than three years old! Called LG (plan to be on hold forever!!). Had to pay upfront for service contract as some of my system components are still under warranty (would not schedule my appointment until credit card cleared). $362 upfront for one service call. Cheapest plan available. Authorized service dealer that was sent showed up two hours late to a four hour service window (waited 3/4 of day for technician to show). Technician never got a tool out, didnt measure a temperature, didnt remove a panel, never looked behind refrigerator. Unable to diagnose a problem. Worst service experience I have ever had! Called LG again (did I mention to plan on being on hold forever!). Explained my service experience and asked for a supervisor to help me. Said supervisor would call in next three days; no one called. Called back asked for supervisor to please call me. They promised a call in two days; no one called!!! Called a 4th time and spoke to an LG consumer affairs person. They were no help. Told me to call original service technician. I then cancelled my repair contact less a $100 diagnostic fee. Strongly advise NEVER buy an LG refrigerator. They are unreliable and their technical support is horrible if you have a problem.
Published: July 31, 2017
James of Germantown, OH
Source: consumeraffairs.com

I read the reviews before purchasing this product (LG Refrigerator Model LF
I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!
Published: July 29, 2015
John of Cypress, TX
Source: consumeraffairs.com

My model is an LG top loading washing machine WT4870C. I bought this brand
My model is an LG top loading washing machine WT4870C. I bought this brand based on a recommendation from Consumer Reports. I like the many options such as water temperature, spin speed, and the quietness of the machine when its working. This machine also has sounds for things such as when the load is finished, and when the drum is unbalanced. Since my washer/dryer space is limited, size is the first consideration. Brand reputation is the second consideration. It can be a hassle to get a repair person at a time that is convenient. If the washer was noisy, that could be a deal breaker. This machine does well when washing heavy loads as well as light loads. Sometimes the estimated time shown on the washer isnt close enough to the actual washing time, so if you are in a hurry, wash later.
Published: March 25, 2016
Carol of Mobile, AL
Source: consumeraffairs.com

We purchased our LG Direct Drive Front Load Washer almost two years ago. Th
We purchased our LG Direct Drive Front Load Washer almost two years ago. The last 6 months, we had a smell we could not find located in the area of our washer. Looked at the manual for trouble shooting. We did not know the washer needed to be drained. Weird, right!! We drain it often, but the smell never goes away. When draining lots of water comes out and it smells like a sewer! I hope this helps someone prior to purchasing one of these smelly washers. Also, washer is very noisy. I hope to save to purchase a better product.
Published: July 1, 2016
Debra of Lone Pine, CA
Source: consumeraffairs.com

The LG is great. There is plenty of room for large trays or platters. Unlik
The LG is great. There is plenty of room for large trays or platters. Unlike most refrigerators today the design lets you utilize maximum interior space. Freezer is also very large. The only thing missing is sliding shelves. Well worth the price.
Published: August 29, 2020
Michelle of Lakeport, CA
Source: consumeraffairs.com

The refrigerators main CKT board failed (blown fuse) 7 months after purchas
The refrigerators main CKT board failed (blown fuse) 7 months after purchase on 3/12/2009 resulting in spoiled food. LGs authorized repairs first repair was to jump the fuse. After complaints, I received a new board, which the repair facility installed. I kept the old board. Last week the start relay on the compressor failed also resulting in a loss of several hundred dollars in food. Contacted LG and they referred me to Encompass after I received the so-called replacement relay from Repair Clinic. (It had 2 terminals that plug into the compressor and was not the correct part, which is a 3 terminal device (relay/OLP) with 2 receptacles on the opposite side for the start capacitor and 2 spade connectors for the power (line and neutral). (An easy repair if you have the correct part.) Contacted at least 3 other part suppliers including Encompass and all had the same information and same wrong part. After spending $1600 for this appliance and losing hundreds of dollars in spoiled food and many hours trying to contact LG technicians, I have temporarily hooked up a Supco 3 in 1 (relay, OLP, and the original capacitor). I am a retired physics and electricity teacher (41 years experience) and I think their support is terrible. I wouldnt recommend this company to anyone. The pictures submitted show the original relay, the two replacement parts (relay and overload protector), manufacturers tag and receipt).
Published: December 5, 2014
David of Freehold , NJ
Source: consumeraffairs.com

We brought a LMXS30776S30.0 Cu. Ft. Stainless Steel French Door Refrigerato
We brought a LMXS30776S30.0 Cu. Ft. Stainless Steel French Door Refrigerator, for $5000 + 3 warranty. As soon as the warranty was over the refrigerator went out... The open window to renew the warranty was maybe a month... I guess they know how cheap their products are to only give us a couple of weeks to renew the warranty. I only wished that I had read the reviews before I brought their cheaply made refrigerator. Now I’m stuck with a big piece of junk. According to the other reviews, if I fix it...it will break down again???
Published: September 13, 2018
Sara of San Antonio, TX
Source: consumeraffairs.com

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 an
LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.
Published: September 2, 2014
KG of Atlanta, GA
Source: consumeraffairs.com

They sell the LG product where my wife works and we purchased a refrigerato
They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.
Published: June 29, 2019
Domenic of Aurora, IL
Source: consumeraffairs.com

We have had this machine for almost two years, but being very busy in our l
We have had this machine for almost two years, but being very busy in our lives have never actually watched the machine go through a full wash cycle, until I did it just recently. I put an average load of clothes in it and started a normal cycle. A little later I looked in to see that the clothes were only about half-immersed in water during the wash. Clearly, this was not good. I see that many people online have complained about this same problem. I find that the washer will only truly fill if the Bulky/bedding cycle is selected. Otherwise it simply will not put sufficient water in the tub for a proper wash. My fix to fool the machine is: start the load on Bulky, wait till it fills to the desired level, pause, change to normal and proceed. This will not make the rinse cycle fill up, but if you happen to catch it you can do the same for rinse. Sort of makes a joke of this high-tech automatic machine doesnt it?
Published: October 2, 2016
Michael of Oak View, CA
Source: consumeraffairs.com

My LG washer is one without an agitator. It is a water saver and I like tha
My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.
Published: May 24, 2020
Betty of Connersville, IN
Source: consumeraffairs.com

I called the LG Washer Recall Hotline first thing Monday morning. I was tol
I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!
Published: April 10, 2014
Denise of Chandler, AZ
Source: consumeraffairs.com

We purchased an LG model lvc22520sw/01 in 2010. We loved the fridge up till
We purchased an LG model lvc22520sw/01 in 2010. We loved the fridge up till about 1 year ago when it would start beeping in the middle of the night, day ... whenever. It drives us nuts. We are a 2-adult household and never leave the door open. Why wont LG address this problem? Our warranty expired and that was when the beeping started. The grill and back are clean; the floor is clean underneath. I just replaced the water filter and it still beeps. Does LG really care about the consumer? Fix this!
Published: January 14, 2013
Barbara of Ormond Beach, FL
Source: consumeraffairs.com

My LG refrigerator was only 2 months old when it died. It took customer ser
My LG refrigerator was only 2 months old when it died. It took customer service four weeks to the day to get it fixed. One week later, it was not working again. They told us they would give us our money back so we purchased a new refrigerator from another manufacturer. Two days later we were told they were going to fix it. Also they refused to pay for the food we lost. Now it has been an additional three weeks (so two months since it broke) and we are still waiting on parts and the new refrigerator is still broken. At least we purchased a different refrigerator and have something that works. Hopefully we will get our money back on the LG refrigerator. What a headache! Save yourself some frustration and avoid purchasing this refrigerator!
Published: November 29, 2018
Renee of Jackson, MI
Source: consumeraffairs.com

We bought a very expensive LG washer - dryer for our second home in London.
We bought a very expensive LG washer - dryer for our second home in London. Worked well even though perhaps only used 20 hours a year!!! Now after 7 years it did not dry anymore. We called out for servicing AND LG direct, paid 80 GBP to the servicing company only to receive the message, that spare parts are no longer available. LG answered, We would, sorry to say, throw the machine away and buy a new one. Result: Never LG again, throwing a complete nearly new machine away, is this green policy???
Published: September 3, 2020
Rainer of UK, Other
Source: consumeraffairs.com

In October of 2019 I purchased a full suite of LG appliances, refrigerator,
In October of 2019 I purchased a full suite of LG appliances, refrigerator, range, microwave, dishwasher, washer/dryer. All purchased from and installed by Best Buy. I really like all the appliances and they all seem to perform well, with the exception of the dishwasher. I have a constant and ongoing problem with it draining. This problem appeared within the first month. Best Buy came out and could not replicate the problem. In January the same problem again. Best Buy replaced the drain pump. That lasted less than one week. By this point Best Buy was no longer off in home service appointments because of the Covid-19 thing.I went to the LG web. Requested a repair. The service responded the next day, came out a determined a new control board was needed. A week later they came out to replace it. That lasted 4 days. I am now once again without a dishwasher. Ive again requested service from LG but have yet to hear back, that was yesterday. Today I called your 800 number and ended up hanging up on your representative because of the poor service offered by her. Its time you replace this dishwasher, as I am tired of having to arrange my schedule to fit in repairs that last less than a week.
Published: April 7, 2020
RICHARD of Citrus Heights, CA
Source: consumeraffairs.com

Not happy at all with LG Electronics USA. Terrible customer service. Bought
Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!
Published: December 21, 2018
shaun of Bedford, NH
Source: consumeraffairs.com

If I could I would have NO STAR - We’ve had nothing but bad luck with our
If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!
Published: June 4, 2020
Julie of Cedar Falls, IA
Source: consumeraffairs.com

Purchased new LG side by side from Home Depot in fall of 2012. Rust started
Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.
Published: January 25, 2017
Mary of Fortson, GA
Source: consumeraffairs.com

My LG refrigerator was 16 months old when the compressor went the evening b
My LG refrigerator was 16 months old when the compressor went the evening before Thanksgiving, 2019. (This was a known common problem and the compressor was known by LG to be defective.) Even with that, 2 months for them to finally approve a refund. I can honestly tell you that LG has absolutely no concern whatsoever for the hardship or inconvenience that they actually cause and prolong for their paying customers. It was an absolute nightmare getting them to send a service company out in a timely manner. And while they knew that the compressor in this particular model was faulty, they would not under any conditions replace or refund for the refrigerator without having 2-3 separate repair companies attempt to fix the appliance. Four separate times I had to wait 1-2 weeks for a possible repair or replacement of the compressor which was never successful. I had to submit a request for refund twice. It was finally approved by LG on the 2nd attempt, but it still took another 3 weeks for them to process and send an approval to Costco for reimbursement. During this whole 2 month process, I spoke to LG supervisors approximately 9 or 10 separate times only to be told something different almost every single time. I was lied to, hung up on, promised multiple times that a manager would call me (but never once did anyone ever call), I was given mis-information or different mis-information all most every time I spoke with someone. They was very condescending, rude, dismissive, argumentative and could not have cared less that my family had to go without a refrigerator all through the holidays and even the start of the new year. They never once apologized or attempted to fast track anything about the process or help me get it resolved in a timely manner. I found the whole experience completely despicable. I even emailed the CEO and VP of customer service with no response or help whatsoever. By far, this is the worst service or warranty experience of my 61 years of life. Life is NOT Good with LG!!!! What a joke of a company. Save yourself by NOT buying LG products!!!!
Published: February 5, 2020
Scott of Austin, TX
Source: consumeraffairs.com

This refrigerator has been nothing but aggravation. We have had problems wi
This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.
Published: June 6, 2016
Thomas of Berkeley Heights, NJ
Source: consumeraffairs.com

I am another LG customer who is very disappointed to have rust around the b
I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.
Published: March 17, 2016
Julie of Milford, MI
Source: consumeraffairs.com

I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 200
I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 2007. It was made by LG. On February 2, the refrigerator stopped cooling; on February 3 a Sears Repairman diagnosed the problem as a bad control board which, unfortunately Sears no longer stocked. Was advised that Sears Parts would do a search. Next day advised that LG no longer had the mother board available. So I have a 7 year old refrigerator that has a defective control board (part number 6871jb1423g) that LG no longer stocks nor any other parts store in the USA (after a Google search). Sears has offered me a $500 discount (per my extended warranty) toward the purchase of a new refrigerator.LG has been no help at all. Terrible customer service. Why would any appliance manufacturer stop stocking a critical repair part after 7 years for an appliance that should last much longer? I can only suggest planned obsolescence. NO ONE SHOULD EVER BUY AN APPLIANCE MADE BY LG WITH THIS KIND OF POLICY ON PARTS. I was able to find a company that says they can repair the control board and have sent it to them to see if it can be fixed for $100.
Published: February 26, 2015
Russell of St. Simons Island, GA
Source: consumeraffairs.com

I highly recommend NOT purchasing any LG products. Customer service is pret
I highly recommend NOT purchasing any LG products. Customer service is pretty much nonexistent. From the day I received my EXPENSIVE, brand NEW washing machine. There were issues. LG will only keep sending service people and replacing parts in hopes that the product will work as expected. Any REPUTABLE company would have replaced the unit immediately. CONSUMER BEWARE.
Published: May 13, 2019
Michelle of Buffalo, NY
Source: consumeraffairs.com

Machine was working and stopped, quit. No power whatsoever in the middle of
Machine was working and stopped, quit. No power whatsoever in the middle of the load!! When your LG washing machine quits working, as it will and locks the door with water in it with your nice clothes that will smell bad if you do not get them out. Here is how you can unlock the door without any power source to the machine.Step 1: First get soft flat kitchen spatula and use it between top of washer and front panel, on each side or corner there is a latch or tab that will allow you to get the complete top up and have access to the lid or door and also the drum.Step 2: There should be a red string on the side of the latch underneath the door or lid, pull on string on right side of lock and push up on lid or door and this should release your lid.Step 3 You will need a shop vac wet/dry or a sump pump to get the bad smelling water out so your house does not stink for the next week or two before the repair person shows up.This worked for us, when we could not find any site that told you how to do this so we wanted to tell anybody that may need help. We were told it would be a week or more before repairman would be here and did not want to throw away all of our clothes to mold and stink water. Hope this helps!!
Published: September 30, 2014
Greg of Waterford, OH
Source: consumeraffairs.com

I bought the LG model LDF7932ST in 2006. It was supposed to be top of the l
I bought the LG model LDF7932ST in 2006. It was supposed to be top of the line. Quiet, efficient, etc. and expensive - $1200. From day one, it was noisy and the smell was so bad when I ran it, I would set it to go on at 2 am when I was sleeping. Not to mention, it took 2 hours. It made all kinds of noises. The smell was vile. Then the bottom rack was always getting stuck on the door seal gasket on bottom right. Then the damn wheels would come off. Couldnt move the basket in or out. I would always have to push the bottom draw towards the left, be very careful with it. It was extremely annoying. Always getting stuck. Now the strip of metal that holds the rubber seal has actually come off of the side of the inside liner. Now I cant even push the draw in or out at all. Spoke to tech. He confirmed over the phone that it could not be fixed and that he had seen it before. So now I have to buy a new dishwasher and it wont be an LG. This is a flaw in their design. Their products stink.
Published: April 22, 2014
Jill of Manalapan, NJ
Source: consumeraffairs.com

The LG refrigerator works great and looks great. My only complaint would be
The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.
Published: May 3, 2018
Carol of Lancaster, California
Source: consumeraffairs.com

We bought an LG refrigerator in September 2017. It is still under manufactu
We bought an LG refrigerator in September 2017. It is still under manufacturers warranty. We called and sent emails on the repairs. It has been going on 2 weeks now and we have yet to see a tech. I WILL NEVER BUY ANOTHER PRODUCT WITH AN LG LOGO, EVER!!!
Published: August 17, 2018
Ronnie of Halls, TN
Source: consumeraffairs.com

I purchased an LG washer and dryer approximately two years ago. I’ve had
I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.
Published: February 11, 2019
Deborah of Fayettevile, NC
Source: consumeraffairs.com

Visa MasterCard

Site Secured By The Website Guardian
TOP