Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, its still on there when it comes out! Doesnt clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!

I have a 2 year old LG French door, bottom freezer LG stainless steel refrigerator. The refrigerator portion has stopped working. I have contacted 3 appliance repair companies that are LG certified. The air duct assembly that pushes the air to the refrigerator from the freezer is not available through LG. It is stating a 3 month back order. Appliance repair advisers stated that most often LG just discontinues parts if they have been on back order for a period of time. I have a 2 year old $2000 refrigerator that LG is unable to service. Every repairman that I have spoke to has stated never to buy from this company as they do not back their products or provide parts for repairs that are accessible in a timely manner. WARNING!!! DO NOT BUY LG APPLIANCES. They are unable to provide adequate service and repair. SAVE YOURSELF $1000S OF DOLLARS. BUY AMERICAN.

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

Love everything about my large capacity LG washer, except when washing my husbands iron hose work pants. They are super heavy and even on heavy duty cycle, it doesnt spin them out well. This was the only problem I have had with the LG brand.

When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

I bought all new appliances for my kitchen... all LG. Love everything but the dishwasher! I never thought I had to read the manual to run this... but one day realized that the filter was really greasy and there was water standing in the drain. Then I found a quick guide with my papers that actually said to clean this filter every time you wash! The water never drains out which creates moisture even if you put a paper towel in it each time you use it! Really... Does a manufacturer expect you to clean the filter each time? Plus we dont ever put dirty dishes in it to begin with! Pricey item And LG wont back this up because I am beyond my warranty. Who has time for this!? Forget this product.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

I bought my LG washer, model #WM2016CW, on 5/17/2008. I have noticed all along that the clothes have this odor to them and then it transfers to the dryer but I kept doing the cleaning cycle and it worked for about a week then back to that smell. I tried every HE detergent I could find but the same results. But today was a whole new problem. I put the laundry in and went about doing my cleaning. I went down to the laundry room to change the clothes into the dryer and there was a mess on the floor; it was glass. I thought maybe a light broke but this was thick clear glass. I could not believe what I saw. The glass front of the washer burst into pieces and I had chunks of glass everywhere. The strange thing is that the washer had finished its cycle and the clothes were all done so this must have happened after the clothes finished. There was not a drop of water anywhere. I am still in shock that this happened but with LG anything can happen. I am told I will have to pay for a service man plus parts and LG will not give me any answers. They told me to call Sears, the place where I purchased it, and go through them. Sears gave me the runaround also. They told me that I would have to pay $75 just for a person to come out to look at it and then it could cost up to $350 depending on the cause. The whole door may have to be replaced and they have to try to find the cause which it sounds like they dont have a clue. So the washer is sitting in the laundry room and I am out looking for a new washer. I do not trust this washer at all after the explosion. I am writing my Attorney General and letting him know about this and many other things about LG products. I also own an LG gas stove. It is almost two years old and I have had LG people replacing the glass window. This has been ongoing since I bought the stove. There is a leak in the glass oven door and it just keeps fogging up and food particles get in between the glass door and oven door. What a piece of junk that cost me $1100. LG refuses to do anything about it so my husband and I keep taking the glass off and cleaning it and it is not an easy thing to do. I will never buy another LG product and I will tell everyone I know not to buy LG. They sent one guy over and he put the glass back wrong. All I can say is that LG is getting a bad reputation and if they dont get it right, then they will soon be out of business. I just finished reading 800 reviews of LG ovens and they were not good at all; most of them real bad. What is wrong with the LG company? Are they that stupid not to see what people are saying about their product? I will try to find a new washer made in the good old USA.

Lack of an agitator may or may not be the cause, but this device twists items deposited into a ball and finishes with a big question as to what, if any, items were thoroughly cleaned. The initial jiggling of items in such small water appears to be a designers mental excursion with little reality involved. The standard setting muddles items in a VERY LOW LEVEL of highly-concentrated dirty water due to the water-saver nature of the device. Whatever happened to good cleaning? OR is water so expensive that we should settle for less-clean clothing. Weve owned washers and dryers for 54 years and have never experienced any worth these words. Enough said?

Machine sounded as if it was gearing up for take off. LG ran a smart diagnosis over the phone and said everything was normal. I then ran a spin cycle and had the service tech listen over the phone and he said No way was that sound normal. As we live farther than 20 miles from an authorized repair service, our case had to be evaluated for repair or replacement. They replaced it and it sounds much different and improved. With the new machine, the liquid HE soap is not totally dispensing leaving gummy residue in the tray. The manual is not very clear on how much to use for what size load. I was told to use 1 Tablespoon for medium and 2 Tablespoons for bulky loads and that a small amount of water remaining after the load finishes is normal and to wipe it out of the dispenser trays after each load. Definitely not user friendly.

It takes hours to wash a load. Ive been doing laundry for 55 years. This is a piece of junk, albeit a very expensive piece of junk. Ive even gotten the famous UE message when the tub is completely empty and Im running the tub clean cycle. As soon as I can afford it Im going to Sears.

I bought my washer Oct 18, delivered on 28th. 13 months later it is dead! Needs a new board??? LG, Home Depot and extended warranty company could care less! If you are considering an LG product, run dont walk to a better brand. They keep asking about power source, I am 62 and this is not my first appliance!!!

Control knobs will turn on with a slight bump. Has burned items on my stove because was caught by someone in my household. Smoke alarms going off and rooms filled with smoke. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed. Im hoping a lawyer will file a class action suit against LG. Costco says they must go thru the manufacture for this problem. Who will pay for my house if it burns down because of this stove?

We purchased the LG Bottom Freezer Refrigerator Model #LFX25960ST in May of 2007. 1st issue was the Product Consumer Energy Rating. The Energy Rating LG gave was less than the average energy the fridge used. I receive a check from LG (I think) every quarter to make up the difference in energy used (around $4.00). Next came the ice maker. The ice maker would freeze up and overflow with water or just stopped working all together. The ice dispenser in the door has never crushed Ice the way it should. We had 3 service calls on ice maker issues, 2 of which the ice maker had to be replaced. Still does not crust ice the way it should. I just gave up trying to get it fixed. Then I noticed that the hard wood floors in front of the fridge were starting to warp. Ceiling tiles in basement showed where water had leaked from kitchen above. We pulled down the tiles but were unable to find a leak. We pulled out the fridge and saw where water had wet the sheetrock and floor behind the fridge. Thinking there was a leak in the plumbing behind the fridge we ripped out the sheetrock, finding nothing. We then decided to leave the fridge pulled out to try and determine where the water was coming from. About 30 minutes later, I returned to the kitchen and noticed that water was spewed to the right side of the fridge and all across the dining area, approx. 15. We turned off the water going to the fridge and contacted LG. 2 days later a repairman came in an immediately noticed the warped flooring. He the checked the ice maker and the fridge and found nothing. He turned the water back on and asked me to dispense water from the water/ice dispenser. When I pushed the water dispenser, water, again, shot out all across the kitchen and dining room. The repairman was then able to show us where the line coming from the valve on the fridge to the filter had split. He stated the line was faulty and would have to be replaced. 2 weeks later the repairman returned and replaced the faulty line. LG did pay for fridge repairs and repairs to my floor but nothing for the downtime or aggravation we endured. Then we had issues with the interior light in the fridge. It would stay on even when the fridge was closed. Again we contacted LG for repair. Now after having this fridge for only 7 years, the entire cooling system, fridge and freezer, has gone out, resulting in ruined and sour food. We contacted LG again. My husband spoke with the lady from LG. At one point in the conversation, he told the lady, Im sorry, I know this isnt your fault, but Im very aggravated right now dealing again with this Lemon of a refrigerator. The LG Supervisor then told him I understand your aggravation, but you are just going to get even more aggravated when you hear what I have to say. I cannot help you because the refrigerator is out of warranty. WHAT??? Who says that??? Where is the customer service??? So now Im stuck paying an $85.00 service call plus replacement parts and labor to fix ANOTHER issue with this LG Refrigerator. I am so done with anything LG.

We purchased the LG refrigerator in September of 2016. In July of 2018. The LG failed to cool intermittently. Over the course of a week, service was sent and could not find a problem. The issue appeared to resolve spontaneously. Exactly a year later we are having the same problem. We have completed the ridiculous instructions to unplug the power for 2 hours, then wait 24-48 hours to see if cools. We can expect service in 10 days. This is unacceptable, LG knows of the poor performance of this refrigerator and has failed to take appropriate action to resolve the problems in a timely manner.

Bought new LG dishwasher at Sears, not knowing there was a service bulletin on this particular machine concerning a door design flaw that caused a leak. When ours started leaking shortly after the warranty expired, LG wouldnt do anything. Customer service was rude, confrontational, and borderline belligerent. We were unable to get the dishwasher to quit leaking without spending more on it than it was worth, so we yanked it and replaced it with a Whirlpool. It works great. We will NEVER buy any LG product ever again.

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isnt working yet again. Called the technician. They say they dont have anyone available and that if its not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone whats wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They dont care about their customers whatsoever and if they say they do its a flat out lie.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

We purchased a washer/dryer (DLE5955W) combo in 2009 for approximately $700 apiece. After just 3 years, the dryer stopped working appropriately - the drum would not stop turning and now it wont turn at all. After multiple calls, my wife and I turned to the internet and chat room help. I have friends who have $300 off brand dryers that have been working for 20 years and our $700 Life is Good unit lasted 3 years - what a joke! I am absolutely shocked at the massive number of problems that these units have and they refuse to do anything about it. I cannot fathom why LG allows these types of challenges to continue. Oh wait - yes I do - we, as consumers, continue to buy their products so they keep making them this way. I wish LG would have honor and integrity in their business and fix the circuit board and dryer drum challenges that millions of people are having.

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.

Dont buy the LG High Capacity expensive washer. It doesnt clean your clothes, musty/wet dog smell. It doesnt fill with enough water to wash a hand towel. It calls for less soap, but sometimes the soap doesnt dispense all. Every load gets the UE code, uneven load and you have to open and shuffle clothes so wash time is over an hour and half. Was told by friends to pour vinegar in every load, or add bleach every time you wash, leave the lid open or mold grows in it!So I had LG rep visit and here is what I was told. Do not fill to line as specified, only 2 tablespoons of detergent, no more. You cannot wash a load too large, only a medium, fill clothes only half way. You CANNOT wash large towels, blankets or comforters in these washers. You have to add white vinegar. Leave the top open always or mold will grow. Every month you need to press tub clean and add special cleaning tablets. So basically, this efficient washer saves on water and detergent, but you have to spend your money on vinegar, cleaning tablets and dry cleaner for bulky items. Then he added this kicker: Blame the government because they have high restrictions on making washers more efficient for environment, they have to make them work bad. Apparently, the European LG washer is awesome, no restrictions. Go back to Sears, buy a Kenmore with an agitator and have clean clothes.

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

We purchased an LG bottom freezer refrigerator through Home Depot. They delivered 2 weeks ago. It immediately started with a loud clattering noise. I was on the phone holding for LG for over 1.5 hours. They finally agreed to replace the refrigerator on June 19, 2020. It is almost 6 pm on June 19th. No delivery. Now I have been on the phone for almost 2 hours, and someone from LG just picked up. He cant find my purchase order number. Wow!!!!

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

I have a new washing machine that isnt working. I called LG customer service to request service. They need the serial number. I would love to give it to them, but LG put it on the back of the machine. I cannot move the thing to get the serial number and they will not set up a repair until I do. Why do they put the serial number on the back?

We started to have problems with our brand new LG refrigerator 2 weeks after getting it home. First, it was the ice maker. We were still under warranty, and called to have it fixed. The rep said someone will be out the next day. The next day, the repair person said, I dont know why they would have told you that. I wont be able to come till next week. He came out, and said he fixed the problem and went on his way. Two months later, it was the same problem, repair scheduling and all. This repair man (when he finally came out) said, Oh, your ice maker has been broken since you bought it (wonder why the first guy didnt figure that out). He replaced it and went on his way. The outcome is we have ice but it perpetually gets jammed in the shoot and we always have to manually pull the ice out every time we want ice.Now, three years later, we are no longer under warranty, and are having major issues. The freezer is not working. It wont defrost and ice was building up. I called LG. The rep said $95 over the phone just to tell me what the problem is (I know what the problem is, I want to know how to fix it. I read the book and the error message on the control panel on the door says defrost problems). They will not give me any information without paying for it first. We decided not to deal with them anymore and called our local appliance repairman (nice guy). Yes, our 3-year old refrigerator needed to be taken apart and defrosted. The control panel had gone out and inadvertently kept it from defrosting. The control panel is $300 plus the cost of the house call. According to the repair man, 99% of repair calls on LG refrigerators are the control panel. When will the United States stop allowing poor quality appliance in this country?

I purchased my LG dishwasher (Model LDF7774SD) in May 2016. It is less than a year old. Starting in February 2017, the dishwasher started having issues. The soap tablet compartment does not dispense the soap tablet, leaving the dishes as dirty as when they were loaded. I have tried liquid as well and after the cycle is finished and you open the door it is running down the inside of the door. LG sent a serviceman to repair the dishwasher twice, and it is still not operating. He replaced the motor as well as some other parts. I have placed nine calls to their customer support center, with no resolution. They keep stating they are sorry for the inconvenience, but refuse to replace the unit.Today May 21, 2017, I contacted them again, since I have not heard from them. First I was directed to their customer service in the Philippines then to their operation in the Bahamas and then to their support center in Costa Rica and back to the Philippines. You can barely understand the representatives. They are more concerned with updating their system notes than correcting the problem and providing good customer service. I asked to speak to their engineering or quality control department, but was told they have no way to contact them, and could not provide a phone number. In addition to the soap not dispensing, dishes fall over when going through the cycle, as the tines are spaced too far apart. Many of the glasses after they fall over, fill with water, and surprise when you open the door... water everywhere. When I spoke to a customer service supervisor, and asked him what I should do until/if they repair or replace the unit, he said I guess you will need to wash them by hand. I have never dealt with a company like this before. I will be submitting a complaint with the BBB. Forget about contacting the number listed on the web, for the North American Corporate office. You cant reach anyone. If you try to leave a message, it states the voicemail is full. I will never buy another appliance from LG. (Life is Good) NOT! If I could give them a negative rating I would. You would be very wise to stay away from this company. Why any retail store would carry their line of appliances is beyond me.

I bought my LG refrigerator in July 2016 and the compressor went out in September 2017. It took LG over a month to send out a repair person because nobody will work on LG refrigerators in my area due to LG not paying repair people for service calls. Now it is May 2020 and my compressor has gone out again. I contacted LG and have not received a call back. I contacted a repair person and they will not replace this again because they said LG has not fixed the problem with compressors and it will just go out again.

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.Finally found an LG repairman farther away than 4 others who would not service it, and he charged me $750 labor (due to mileage of 70 miles) to come out and fix the compressor which was under warranty. He told me that this compressors are cheap foreign made units and do not expect them to last more than 7-10 years. He said the LG refrigerators are poorly made, but pretty on the outside. Dont buy an LG refrigerator due to this well known problem, and the fact that LG certified service is not available even though they are sold nearby. Go with Kenmore (Sears) and other USA serviced products who at least will service their products.

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

I purchased the WT5101HW washing machine in September 2011. Within the first few months the door would not latch shut to operate. Fixed under warranty. Then there was the recall for extreme shaking. February 2015 the drain pump needed replacement to the tune of $350 for parts and labor. Now in March 2016 the machine refuses to balance, even when empty. Balanced loads have been a nightmare since the beginning and have gotten progressively worse. My machine goes off balance on every single load whether it is small, large or normal. Today is the final straw as it will not complete the spin cycle, even empty, to fully drain the machine. It just keeps dumping more water in to redistribute the load (even though the machine is currently empty). Its going to the curb and Im going back to Maytag. I will never buy an LG washing machine again.

Within the warranty window, refrigerator ceased to work. LG set an appointment. That company called and changed appointment. Ok. Once I can manage. Same problem with fridge occurs, new appointment set, again company cancels and changes. In the interim, fridge stops working altogether. LG customer service takes the usual 10-12 minutes to answer and again long wait for appointment. Three days out! Company La Mesa Appliance, again cancels and changes appointment. LG provides no help or support.

I go on and with all the problems I have had with this fridge from one month after I got it and all the food that I have lost and LG wont do nothing about it. Especially now that it is off of warranty. It first started with the ice maker and then the fans that keep going out in the freezer and you would have to turn the numbers and it would end up freezing the food on top and then it get so warm you end up throwing all of your food out. Just like the other day, I had to throw over half of my food and food is not cheap. I have had repairman and repairman after repairman out and it maybe fixed for a couple of weeks or a month and it would be back at it again. I have tried to get LG to replace it or give my money back and they couldnt care less. I have asked them about the lemon policy they mention in the paper and they couldnt care less. Just like would tell me there is no such thing and I would tell them I have it here in black and white and now that my extended warranty is out, Home Depot wont have anything to do with you. They just want to go away. I cant afford to buy another one but do they care? Heck, no. They think youll just go out and replace it. I paid close to $2,000 for it and they dont. Now the top half is keeping things so warm I cant trust putting food in it because in a couple of days, it would be sour and would just have to throw it out. Now dont expect them or anyone to help you. Now, my ice maker is at it again and my electric bill is really showing it because I have to turn it up. All I am asking them to do is replace it and not with the same model and you think they would even bother consider that, no!!!!!!!!!!!!!! What the consequences is that you dont get a replacement or get any money back and lime. I said I could go on for days of all the problems but what good would it do? So guess who does without a fridge, not them, me. Someone needs to do something with them not even wanting to replace it and when you are willing to even downgrade yourself. I have all the same complaints if not more as everyone else but you only can place so much on this. And no one cares anyways and NO HELP ANYWAY, but I thought I at least could write this and try and WARN OTHER PEOPLE, DONT EXPECT ANY HELP.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

I have had my LG Gas Range LDG4315ST for 3 months. The top oven undercooks and the bottom oven burns everything. The knobs on the front of the range can turn on just by walking past and bumping them. I have walked into my kitchen numerous time and smelled gas and found the knob turned just enough to let the gas escape. I have turned the burner on just buy reaching up to the cupboard over the range. This is an extremely dangerous appliance! If you have young children beware!! I have contacted LG 4 times and I am still waiting for them to set up a technician to come to my house. Would never, never buy another LG appliance. This range needs recalled. Do not buy it!

We purchased out LG four-door three years ago from Home Depot. We purchased the 5-year HD Protection Plan (issued through a company called Asurion). The compressor began failing last November, and since January, we’ve had repairmen in our home four times and are scheduled for a fifth visit next week. The first company they sent out spent over a week replacing the compressor, only to have it fail within a couple of days. When they returned a few days later, they spent an entire day repairing the issue, and claimed it was the most difficult repair they’ve had to attempt. We were without a functioning fridge for three weeks while we waited for appointments and replacement parts. The fix lasted a short time before failing again and this time it’s been a comedy of errors getting anyone to even look at it. LG tells us to call Home Depot/Asurion, HD/Asurion says its LG’s problem. LG sends a repairman from Sears who says it can’t be repaired and he’ll let LG know, a week later HD calls to see if we’re happy with the resolution. I explain there’s been no resolution, and am promised a phone call from LG within 48 hours. ... Four days go by, we can’t get ahold of anyone. We have to threaten legal action to get a return call, which essentially puts the onus on LG. Asurion explains that LG has taken over the process that our protection plan normally handled and basically they can only ask us if our issue was resolved. At this point we’re offered a loaner fridge, but none is unavailable, so we’re sent a $100 gift card toward the purchase of a mini fridge. I’m desperate for any kind of refrigeration in my kitchen, so we go to Home Depot, only to discover they don’t sell any mini fridge for less than $120. I am beyond frustrated at this point. I shouldn’t have to spend any more money. We’ve lost hundreds of dollars in food, hours of time on prepared meals, etc.) After the first failure, I’ve been afraid to put our bulk meat in the freezer, rightly so, because I’m afraid the fridge will fail again. So Last week we had a fourth visit from a repair tech, who said our fridge can’t be repaired, and because we’ve been told by LG that the repair tech must call them directly, we asked him to make the call in our presence. He spent 30 minutes on hold before being disconnected, and my husband spent 90 minutes on hold before he gave up. LG repeatedly claims they aren’t getting any information from Asurion or their repairmen. Our claim rep from Asurion returned my call the following day and conferenced in a rep from LG, who basically said he couldn’t help me before transferring me to someone from ‘executive services’ who reviewed my case, said she was sorry, and scheduled another repair visit. She described the convoluted process that needs to occur before they’ll replace my fridge, but wouldn’t give me any of the phone numbers that Sears needs to call, and Sears has no idea what we’re talking about when we tell them they need to call LG (although so far they’ve been willing to accommodate us). We’ll see what happens on Monday when repairman #5 shows up. Every repair guy we’ve spoken to says all they do all day is go around and evaluate failed LG compressors. We finally broke down and purchased a new refrigerator in the meantime, and the sales associate also said he always discourages people from purchasing LGs because everyone he’s sold in the last 4 years has failed and LG is terrible about replacing them. So, to sum up, LG sells garbage, doesn’t care, and won’t help when they can’t be repaired. And so far, the Home Depot protection plan hasn’t done much to protect my purchase. This has been a nightmare and if I could afford to write off the thousands of dollars I’ve spent on a trash fridge and wasted food, I would do it, because LG is killing my sanity.

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly? I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

We purchased our Kenmore Refrigerator in April 2010. The door gaskets/seals continually fail. Sears has refused to replace the refrigerator. The door seals have been replaced 5 times now in the almost 4 years weve owned it. The problem is the door gasket/cam/holder design. Without a redesign of these parts, they will never be able to actually fix the problem. All they can do is replace the parts again. Now Im at an impasse; Looking at the refrigerator reviews and problems, I dont think there are any Good refrigerators made anymore. Our original GM Frigidaire lasted 27 years with approximately 5 replaced defrost timers in that time before the compressor gave up. How did things go from lasting 20 years to lasting hopefully 5 with the new appliances? Even the appliances made in the US dont seem to last anymore. Im very frustrated and angry with the situation. Were currently looking at going with a Sub-Zero refrigerator.

Works as described. Quick temperature and easy to clean inside. Works fast and perfect. Much better than air fryer and food does not get dried. It heats up faster than other brands oven, so you can prepare a meal quicker.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You cant just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

When we remodeled our house, we redid our kitchen, and my wife picked out the refrigerator. We also got everything matching. So, that was why we went with them. LG is a well-known brand, and the unit we got was on sale and it was about the size we needed. Also, it is quieter than what we had. We have had our refrigerator for two years now and it was good, but the compressor went out on it. So, we had to have warranty work done on it. It works good now. The serviceman who came was good, too.

LG Customer care is a big hogwash. They are fooling consumers. They simply phone and hung up. This problem has been continuing since December 2020. Despite owning LG machine which is under warranty, washing clothes by hand as new machine is underperforming. Pls be careful before purchasing the product. Defective product profile.

Went to Lowes where I bought my LG refrigerator to buy a replacement filter and they said everybody was out of the water filter I needed. Sick of this, they told me the same story last year. They ended up giving me one of their filters from a demo on their floor after I insisted they do so. Im telling everybody NOT to buy LG cause of this problem. Model No. LFX31925ST/06 is the LG Refrigerator I have. This really sucks. If I had know this fact about LG not being able to replace filters for their refrigerator in a timely manner I would have never bought one. Like I said, Im spreading the news that LG cant replace your water filters.

Bought new washer in August 2013. I have had the repairman out twice and machine still wont spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that wont spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

Gas range stove igniter went after 3 years. Only one service technician (outside company) in our area. Called Sept 15, booked service earliest Sept 22nd. They arrived and said they needed to order a part (we already told them what we needed). Called several times to get a date for repair with little to no response. Called LG - this is the only technician they have. LG called and I have to wait. I am at their mercy. Service Technician showed, called complete and product serviced and working. Not the case. Oct 1st LG have stated the repair company will not be available this week but will call and hopefully next week. Product is only 3 years old. This is the most they will offer in service. 3 weeks or more without a working stove is acceptable to LG.

Bought a $3,000 refrigerator not even 4 years ago and I have to replace it--needs new control board and other parts and repair company told me it isnt worth it. That is after I had to put in another part about 2 months ago because the ice maker was leaking. Also had a repair because something was wrong with the seal--that one it was still under warranty. The first repairman told me LG is the worst--looks good with decent price, but bad machine and worse service. According to him every part is always on back order and you have to wait 30 days. Will never buy again.

We called LG to repair a refrigerator that was under warranty. The compressor to the refrigerator is not working (diagnosed by an appliance service that we originally called to repair). I waited on the phone for 35 minutes before someone was able to address the situation. After another 20 minutes I was informed that they only have one service provider in Washington DC and it would be 7 (yes seven!) days for the next appointment. My husband attempted to call again to follow up and was on hold for one hour and 30 minutes (Geisha informed him that he would be transferred to the Executive team) to determine if we could get an earlier appointment or perhaps hire someone else to fix the refrigerator and be reimbursed by LG.This has to be the most incompetent customer service I have ever encountered. They are incapable of answering the phone, make you wait hours to transfer you to different departments, and then make you wait weeks to have your appliance fixed. I will never buy another LG appliance - their customer service and repair service is terrible. Buy another brand, and make sure you ask about the warranty repair timeline - LG apparently thinks a week or more is acceptable. Take your business elsewhere - this company is horrible.

Stopped working after less than a year and we had food in the freezer which was all wasted. Their factory service were all new repair techs and could not fix the device. And LG had no replacement part closer than Atlanta. So after three weeks, I junked the lg and bought a whirlpool.

We have had the washer and dryer several years. Both units give the worse performance of any washer - dryer combo we have ever owned. The washer has three issues; one, it does not get the clothes clean; two, if you run a load with bleach you have to run an empty load to clean all of the bleach out; three, after every wash you must wipe the door ring out to prevent any odor. The dryer has two issues; one, it does not dry clothes well; two, More lint goes outside than the lint screen catches (we had representative over to look at it and he stated that this is just the way it is with the new dryers). The Customer support responses treat us like children when we get a response. Bottom line, we despise the units and do not recommend to any of our friends.

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.

Bought LG model LFXS30726S on December 2014 (a $3000 fridge). The compressor failed while on vacation on August 2017. Returned home and witnessed food all ruin, house smelled like some animal died inside. Late return home from vacay so had to stay up late to clear out the fridge fast and doubled bags about 8 trash bags. Family not sleep well that night due to the bad smell that permeated the entire house.Next day, got a local serviceman and he said the compressor died and its a common issue for LG and informed me the compressor has 10 yrs warranty. So I contacted LG. Horrible experience (life was not good!). First call I was given three local authorized LG repair services. First one no one answered the phone. Second and third, we dont do warranty jobs?? Second call to LG, received fresh three new numbers and got the same results?? My furious third call back to LG, LG assigned the repair to LGs own technician and said first availability will be 4 days out.Next morning after vacay, we took the fridge apart and removed the heavy houses door in order to get the LG outside to clean and remove the smell. The next several days we tediously cleaned with vinegar and baking soda several times a day. LG technician came 4 days later and confirmed the compressor is bad and its on order and will be expedited to the house the next day. The next day it took 1.5 hr to replace the compressor and the labor charge was $460 (with tax).I contacted LG executive services and informed them my experience. They replied via email saying my product is out of warranty yada yada and zero compensations or apologies for poor quality product. This was the second major issue with this fridge. 5 months after we bought it, the controller was bad (defrost timer was bad) causing the freezer to ice up and the fan kept hitting ice LOUD bangs. It took LGs technician FOUR trips/appointments to the house and TWO technicians to determine it was the defrost timer. Had to take off work to meet technicians. They replace the controller board to fix this issue. We bought a mini 3.3 cu ft. fridge (NOT LG) to get us by while the LG was out. I wont recommend LG fridge to anyone and wont buy another LG fridge.

I’d seen the LG refrigerator in the store and thought it was the perfect size. I also liked that the ice maker was in the door and not taking up space inside the refrigerator. So, I bought it. But it just stopped cooling and they sent out a tech about six times to fix it. They ordered all of the parts, repaired all of the parts, and it still wasn’t fixed. This issue has been going on for four months and now, they’re refunding me my check. I called yesterday checking on the status of it and they said it’s with claims. So I should receive my refund next week. All in all, I would not recommend this refrigerator.

I phoned 3 days ago to LG to get a technician to come look at my 7 month old washing machine which suddenly has started tripping the electricity in the whole house, while in the middle of a cycle. It is currently full of water and not useable. I was told yesterday that someone would come today. I waited until noon so I rang and they transferred me through to the technician who was the rudest man I have ever in my life spoken to. And he informed me that no one was coming today and that they were booked until the middle of next week.I stated that was not good service and he told me to phone LG. So I said you are a very rude man, can I talk to the manager, I wish to lodge a formal complaint, to which he put me on hold for 10 mins and then came back and said he does not want to talk to you, but we can come on Monday (5 days time as opposed to 7). This is the worst service ever! I took today off work with no pay to sit and wait for a service technician who was never coming and to be honest I am worried what sort of person I am allowing into my home considering how rude he spoke to me!

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

LG was given to us as a gift when we bought our house. I like the drawers on the inside. They had to come out when it didnt cool or freeze, but everything is working okay since then. It just took forever for someone to finally come to our house, and then it took forever for them to get the part in, and it took them forever to come back again ‘cause I went almost a month without a refrigerator.

I purchased the item on May 28, 2010. Now, when I use it, I smell gas. I made a call to the Gas Company to check the line. It turns out the dryer is malfunctioning. This product isnt even two years old yet. I spent $600 on this appliance. What a waste of money! On top of it, the first customer service representative wasted a week of my time. They had me fax (to the wrong number) a form from the Gas Company confirming that it is an appliance malfunction. I called back only to find out that I need to either have an LG certified appliance repair shop fix it, or requested an extended warranty from LG. I will never buy a product from this company again. $600 did not even reached two years worth of use. Unacceptable and horrible customer service on top of it!

DANGEROUS MICROWAVE! Not even a year old and some interior paint chipped after approx. 6 mos. of this brand new LG Microwave. It caused sparking and smelled like something was burning. It more than likely could have caught fire if I didnt catch it right away by pressing Stop on the control panel. There was exposed metal inside around the door area where the paint chipped. I didnt return it cause I lost the receipt (I have bank info cause I paid with my Debit Card). I never purchase insurance cause I have been ripped off so much with that. I cant afford to buy another microwave so I put some appliance paint on the chipped area let it dry overnight. It did work, however a few months later it chipped and again MORE SPARKING in a different area. Repeated the process with the appliance paint and again it worked. Shouldnt have to worry about this. I dont walk away when using this microwave cause its DANGEROUS!I was also unhappy with this LG Microwave due to it being LOUD, HARD TO SEE CONTROL PANEL, COOKS VERY HOT (OVERCOOKS USING THE CONTROL PANELS TIMED COOKING & TEMP eg... Potatoes, Popcorn etc. I did read reviews prior to purchasing and some of the issues can be overcome, however not the FIRE HAZARD ISSUE! I was surprised to see 4-5 star reviews. I truly believe they are filtered cause I tried to place this review on LGs site and it was not posted? Consumers need to know Buyer Beware.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

I purchased an LG French door refrigerator three years ago. It did not work from day one. All my vegetables were frozen. It took three trips to fix it. Then last Christmas, the main board went out. Now the compressor starting device went out, and none of the appliance parts places can locate it. I even called LG parts, and they are clueless. We ordered a repair service manual from LG, and that was incomplete. It did not contain part numbers for half the parts. Life might be good for LG, but it is a nightmare for their customer.

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

We purchased a LG refrigerator less than 4 years ago. In the first 18 months the compressor went and they gave us a really hard time about get service because the warranty was up and the compressor has a 10 year warranty they have lousy customer service and do not care about the customer. On 12/20/2020 after being away we come home to again the second compressor gone bad. They are coming out to fix it no problem because they were sued in a class action lawsuit over their compressors but it doesnt help when you have to throw hundreds of dollars worth of food out again because a product is made so poorly. We have decided to buy another refrigerator because we dont feel comfortable relying on this lg piece of garbage. The right thing to do would be to refund us for the refrigerator and replace the hundreds of dollars worth of food we have had to trash no once but twice. I do not recommend their products to anyone.

LG reached out to get the refrigerator repaired. (It should not have broken so soon.) They need to do some improving with their servicing contacts. Speed up the communications. I will say that their service tech was top notch and the companies follow up with me was better than I expected. My fridge is working fine and it appears that LG tries to give the impression that they care.

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

My refrigerator (LG GC-P197DPSL) is bubbling under the silver where the water drips down from the water and ice maker. I read all over the internet it is a common problem but LG has denied the case. I have an extended warranty but they wont honor it saying it is LGs problem.

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

We got our LG refrigerator about three years ago. I was very surprise when my wife said it stop working. We called LG and was told it would be $125 for a servicecall, plus labor. They sent a compressor out that morning before the service man got there. In talking with the guy he said they knew it was the compressor. It would $225 to fixed. He said he did three a day. The company know this is a problem.

I bought an LG W2101HW and a matching dyer in February 2010. First, the washer ran great with no problems, and then July 2012, error code comes up for heating element. Warranty is out. I find that only two repair companies will even touch them - out of fifty or more repair places. Here comes the great part - it needs diagnosis to determine the cause of the problem that the machine tells you with the code. They wont to charge you, but then if it is stacked, you have to help them unstack it. Great when you’re disabled then find out you dont need to after all! So you call them and they tell you it will take a week to ten days. He comes out and reads the same code. That will be $79.00. When we fix it, it will be fifty more plus part, which is fifty dollars. We have to order the part and that will take five days. They come back more than week later. We got the wrong part and needed to order new one. A week goes by and no one calls. I give them another four days and no one calls (forgot about you). They will come the next week. They only go by zip code, so it’s always a Thursday. Repairman brings part and installs part (no unstacking), I pay the money, and everything is fine. Two weeks later, it’s the same thing again. I called repair and no one ever called back. More than a month later, still no call. I bought a new washer and dryer (GE). I will never ever have an LG. Nothing, the company does nothing for you when called, only a stupid email, so sorry. What a joke. Never buy LG washer or dyer; you will be sorry. I paid over $1,600 for both.

To make a long story short I brought a LG French door refrigerator back in Nov of 2017. The unit stop working after 6 months it has been repaired 3 times since to this date I want a new unit repairs???

I bought an LG refrigerator in 2013 and the warranty for the compressor was 10 years. In 2017 it stopped working and we spent over $700 and 5 months trying to repair it. After 4 months of the repairs it stopped working again and LG wanted to charge again for repairs and never offered to replace the unit. The appliance was a piece of junk and LG was not willing to offer a viable solution. It was a waste of money, time and food! I will never buy another LG appliance again. Terrible service!

Stainless refrigerator has permanent horizontal streaks after 6 weeks of use. No children, no visitors just 2 of us. Cannot after multiple calls receive any help. No one will even come assess issue. Their advice... purchase new doors and pay for service call as well. We will never purchase another appliance from a big box store, in this case it was Best Buy. No we did not purchase the extra coverage and we do not feel we should have.

We bought an LG Refrigerator LFX31925ST/05 about 1 1/2 years ago for about $2300 and it has been a nightmare. A few weeks after we bought it we started having problems with the ice maker/dispenser. The ice would thaw then freeze in the storage compartment in the door. So ice would not come out the dispenser. We continued to have the problem so had an LG recommended repairman come try to fix it. The first repair did not work. A few calls later and a different repairman and we find out there is a class action lawsuit for the ice maker and we eventually got it replaced.Now, at the age of 1-1/2 years we had the air circulating fan go out. Error code ER rf. Not covered under the 1-yr. warranty. It took the LG recommended repair man 10 days to replace the motor since it was on back order. We agreed to pay him once we were sure it was working. He left angrily. A half hour after he left, the error code was up again and the fan was not running! After we called and complained, the repair man figured it must be the circuit board. A week later, with a refrigerator that is warm on top and freezes on the bottom, we still have not yet had the board replaced. Maybe we can wait for another class action lawsuit. LG refuses to extend common courtesy and replace the parts without charge. We are looking at about $350 of labor and parts for a fridge that is 1 1/2 years old! On top of that, the stainless steel scratches very easily so be careful. Worst appliance Ive ever purchased!

Have finally narrowed down the clothes washing machine that would best suit our family needs. Our choice was the LG 5680HVAS. Unfortunately, or actually luckily, my wife decided to dry run the washer by attempting to simulate retrieving clothes once washed. She discovered, at 5 3, she could not reach the bottom of the tub. We then went on to investigate the Maytag designs as well as the Samsung, and GE. We did not review any others. It appears that all of the HE designs have incorporated a physically taller design to facilitate the deeper drum. Bottom line, if you are 5 5 or physically shorter, dont buy one of these machines as you will be greatly inconvenienced every time you use it.

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.

I like the ice machine, water machine, double doors, Auto cooling, auto temperature, but it wasnt that special. It could have been better to me. The temperature never worked. It would get hot randomly. It would leave water. It would get really cold one day then hot the next. It was cheap and lasted only a few years. It would last longer the warranty was bettering dont like it. I wasnt a fan after the first year and it didnt have a for what Im paying for it. I could get a better fridge. It wasnt the best and I should have put out more money to get a better one. It was pretty low and to me it could have been higher and it could have been up to standards and to me it was not and some reason it didnt last more than 45 years and to me thats pretty low for your fridge raider. But it has a great warranty for the last at least 10-15 years. I didnt think it would crash so soon but it did. I should have put more time and effort let alone money into the fridge that I was purchasing.

I am having the same problem everyone else is having with their refrigerator. It broke down nearly three weeks ago. I do have a warranty which pays for parts but not repair, however all my food was bad and needed to be thrown away. Had a service man, who was very nice and helpful, who stayed for hours trying to figure out what was wrong. Finally after coming back many times he realized it might be the compressor. Had to order it thru LG which came 5 days later. Now realize I have no refrigerator at this time that works. Couldnt they send it over night delivery? Okay, now service man puts the new compressor in and the next day it worked!! Started getting ice, went to the store to buy food and spent $200. Very happy until today one day later, I wanted to defrost my London broil, which happened to be defrosted already because my refrigerator was broken again. I knew something was up when I had a smell in my kitchen. If there will be a suit against LG I would love to be a part of it. This refrigerator was a lot of money and Im sure everyone else feels this way too! I will never buy an LG product again!!!

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

I purchased this LG washing machine, Model WT1101CW on May 29, 2014, from Best Buy. It was a replacement for my 20+-year-old Sears Kenmore washer. The LG machine does not clean my clothes because I believe, it does not supply enough water. I called LG to complain and was asked if the water supply line was metal or the flexible hose. My reply was metal, so LG told me it may help to replace it with the flexible! LG/Best Buy installed the machine, it is their responsibility to provide the suitable hose. However, was told that they would not pay to replace or reinstall. I was also told I may get more water if I washed everything on the Bulky cycle. Bottom line, my whites are dingy, my wash clothes sour after 2 uses and customer service stinks. DO NOT PURCHASE ANYTHING BRANDED LG.

We purchased our $3,000 fridge at Sears in 2016 before they went out of business. While it is a Kenmore sold by Sears, it is actually a fridge built by LG for Sears. So the fridge is basically 4 years old and the freezer has stopped working. With Sears bankruptcy, I have no warranty. I understand that, but LG is unable to provide a qualified service agent that is still in business. All service agents I have called have indicated that LG is proprietary and I need a LG technician. Totally unacceptable. Besides the service issue, breakdown so quickly is a problem. If you are buying new, I would recommend sticking with manufacturers that specialize in kitchen appliances, not TVs and computers. I wont make that mistake again.

We had a french door Whirlpool, and within 3 months nothing but trouble, I nicknamed it Whirlajunk. After three years of continuous maintenance, we bit the bullet and bought another fridge. Went with LG and have not been dissatisfied at all.

We bought an LG front loading washing machine from Sears one year ago. It began making more noise on the spin cycle than a jack hammer, and almost vibrated its way out into the hallway. We called Sears repair for service. That was our second mistake! They sent a repairman only to have him make a list of parts totaling more than the original price of the machine. I asked why they dont just replace the machine and his comment was, We dont replace machines! What a joke! So a week later, an entire pallet of boxes filled with parts shows up at the front door. A few days later, two repairmen showed up to put humpty dumpty back together again. Well, that wasnt going to happen that day because, much to our surprise, the repairman needed more parts to fix the problem. So he ordered more parts and we waited another week for him to show up with his magic wand. I tried to discuss the issue with a manager but none wanted to talk with an actual customer. Imagine that! Its no wonder Sears is struggling to avoid bankruptcy. With nonexistent customer service, poor quality of appliances and zero accountability, the end is certainly coming. I only wish it had happened before we bought our appliances from them. NEVER AGAIN!!

In less than two years the compressor failed. Waited six weeks for parts for replacement. Refrig failed again a year later. Repaired again. Now everything defrosted again and refrig at 50 degrees. This happened a week ago for two days then started functioning again. Today got up to defrosted freezer and refrig warming. On my way to refrig shop—not for LG!

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.