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Samsung Dishwasher Model DW50T6060UG
Samsung - 18in Compact Top Control Built-in Dishwasher with Stainless Steel Tub, 46 dBA - Black stainless steel
Quiet and ultra efficient, this 18" dishwasher combines superior cleaning power with small space–friendly proportions. With settings to automate and optimize cleaning and drying, it also offers Whisper Quiet Cleaning – so you can run it while you enjoy the comforts of home peacefully.
Manufacturer: Samsung
MODEL: DW50T6060UG
MSRP: $850.10 USD
Samsung Dishwasher Model DW50T6060UG Error Codes
CODE: 1E
PROBLEM: Clogged filter error
FIX: Clean the fine filter at the bottom of the dishwasher (see the user manual for instructions).
CODE: 3C
PROBLEM: Pump operation error
FIX: Turn off the dishwasher and then try to start the cycle again.
CODE: 3E
PROBLEM: High temperature water supply error
FIX: Verify the hot water supply is not set above 176 degrees Fahrenheit.
CODE: 4C, 4E
PROBLEM: Water supply error
FIX: Verify the water pressure and temperature meets the water supply requirements.
CODE: 5C, SC, 5E, SE
PROBLEM: Drain error
FIX: Inspect the dishwasher's drain connection at the sink. Check the drain hose.
CODE: 7E
PROBLEM: Waterwall reflector error
FIX: If you have recently unboxed the dishwasher, verify the packing tape has been removed from the waterwall reflector, allowing it to move. Check that the reflector is installed in the correct position and is not blocked.
CODE: 9E
PROBLEM: Low water level error
FIX: Empty the dishwasher. Add detergent, and then run a normal cycle.
CODE: AP
PROBLEM: Access Point mode
FIX: If you are not trying to connect it, turn off the dishwasher and turn it back on again.
CODE: bE, 6E
PROBLEM: Button error
FIX: Turn off the dishwasher. Touch every button on the panel.
CODE: CE
PROBLEM: Communication error
FIX: Turn off the dishwasher and try to start it again.
CODE: HC, 1E
PROBLEM: High temperature heater error
FIX: Switch the power to the dishwasher off (30 seconds) and then on again, at the circuit breaker.
CODE: HE error code
PROBLEM: Heater error
FIX: Empty the dishwasher. Add detergent, and then run a normal cycle.
CODE: LC, LE
PROBLEM: Leakage error
FIX: If you see a leak, see the guide for Dishwasher leaks water.
CODE: OC, oE, 0C
PROBLEM: Over-level water error
FIX: Inspect the dishwasher's drain connection at the sink. Check the drain hose.
CODE: PC
PROBLEM: Zone Wash error
FIX: Turn off the dishwasher and then try to start the cycle again.
CODE: PE
PROBLEM: Half load function error
FIX: Empty the dishwasher. Add detergent and run a half load cycle.
CODE: tE
PROBLEM: Temperature sensor error
FIX: Empty the dishwasher. Add detergent and run a normal cycle.
Related Error Code Pages:
Samsung Refrigerator Error Codes, Samsung Range Error Codes, Samsung Washer Error Codes, Samsung Dryer Error Codes, Samsung Microwave Error Codes, Samsung Dishwasher Error Codes, Samsung Television Error Codes,
Related Troubleshooting Pages:
Samsung Refrigerator Troubleshooting, Samsung Range Troubleshooting, Samsung Washer Troubleshooting, Samsung Dryer Troubleshooting, Samsung Microwave Troubleshooting, Samsung Dishwasher Troubleshooting, Samsung Television Troubleshooting,
Related Repair Pages:
Samsung Refrigerator Repairs, Samsung Range Repairs, Samsung Washer Repairs, Samsung Dryer Repairs, Samsung Microwave Repairs, Samsung Dishwasher Repairs, Samsung Television Repairs,
Related Parts Pages:
Samsung Refrigerator Parts, Samsung Range Parts, Samsung Washer Parts, Samsung Dryer Parts, Samsung Microwave Parts, Samsung Dishwasher Parts, Samsung Television Parts,
Samsung Dishwasher Model DW50T6060UG
Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.
I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.
This dishwasher was purchased in 2013 and quite frankly has never worked properly. The door over the cup which hold the detergent sticks and doesnt open 5 out of 10. The contents is never sparkling clean and ALWAYS wet no matter what the setting. Incredibly disappointed as we actually love our Samsung televisions! Our Samsung microwave didnt work well either and had to be replaced within 6 months. Stick to television Samsung.
Our 7 year old Samsung French Door refrigerator stopped cooling for unknown reasons a few days ago. I called Lowes to get a recommendation for a Samsung repairman and they said that FA Display had the experts. The repairman said it would cost $80 to diagnose the problem and estimate the repair cost. Within 15 minutes he determined it was a Freon leak which could cost as much as $800 to fix. But no guarantee. He agreed that a new fridge was a wiser option.We bought a new Whirlpool and I sold our old fridge on Craigs list for $20 rather than paying Lowes $15 to recycle it. The buyer of my old refrigerator called me the evening of the sale to thank me and he felt obligated to inform me that his neighbor, a repairman for Sears, fixed the fridge simply by replacing a blown 20amp fuse. FA Display stuck with their assessment and would not take up the offer to visit the buyers home to confirm the fridge was repaired and working. I am simply asking for a return of the money I spent for the expert Samsung repairmans 15 minute diagnosis that he gave in error or as a bad guess. Repeated calls have fallen on deaf ears which is typical of other complaints Ive read. No more Samsung appliances for us and we will share our story with friends considering Samsung appliances.
Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.
Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.
We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.
Terrible, terrible. We purchased this but we didnt install or use it for 12 months. From the initial washing it didnt drain - left nasty water in the bottom of the tub. (Called Lowes/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he cant fix it. Now Im finding that based on this terrible specimen, do not buy any Samsung dishwasher.
In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.
I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.
The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesnt. Thinking of ripping it out and buying a cheaper one as this one wasnt worth the money we paid for it.
About one year after I purchased my Samsung dishwasher (DMT800RHS), we began getting error messages and problems with dishes. We had a Samsung authorized tech come out at $250 expense to ourselves and he found a bunch of plastic pieces the color of the racks in the pump impeller. Nearly 6 months later, we had the same issue and had a local tech come out. For another $75, he retrieved the same rack colored pieces of plastic out of the pump. Tonight, we had a third tech come out and retrieve more rack pieces out of the pump. I have attached photos of the rack adjuster, where every plastic attachment is broken on both sides. These have broken during operation. I hope this review helps someone choose carefully when purchasing a dishwasher, and avoid the headache that we have been dealing with.
I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.
I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.
I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.
I have had this Samsung model RF267 Water and Ice maker repaired every year for the past 2 years. It was broken when I got it. When the ice maker work it is very loud. The water bottle has been replaced twice. It leaks water. The appliance company repaired it for me said they get calls every day from consumers about the same problems on the Samsung Refrigerators. I dont know what to do. This is an expensive piece of junk. The refrigerator is only 4 years old.
We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.
My refrigerator stopped working so I called the number on the refrigerator. Thinking even though it was out of warranty No one better than having a Samsung service pro to fix my Refrigerator. So I made the call on Friday the 14th to set up a service. I was told someone would contact me within 48 hours. On Monday 4 days later I still have not been contacted so I called Samsung again. At this time they informed me that I should have been contacted by service company on the 14th. They gave me the number to call the service company myself so I did. The service company informed me that they had informed Samsung on Friday the 14th that I was out of their service area but Samsung never contacted me to let me know.The Samsung call center overseas was very unprofessional and would not even let me to talk to a supervisor then proceeded to tell me that my warranty was over just call someone else. So now on Tuesday Samsung informs me there are no service companies in my Zip code. So I have waited 5 days to get my Refrigerator repaired and now Im calling Sears. After buying ice for 5 days trying to salvage my food its all being thrown away. I will never purchase a Samsung Again only because of the poor service center.
I have found that Samsung do not do anything with water well. The ice maker has broken 4 times in the past 4 years. It freezes over and you have to defrost everything... It still does work and we have to buy ice.
I built my house in 2008 and purchased all Samsung kitchen appliances. All of my items were purchased from Lowes and their customer service was great. To start with the dishwasher never worked at all. An error code flashed from the moment it was installed so Lowes replaced it with the upgraded model. After 2 months it started flashing a code that meant it detected a water leak. I had repair guys come out 3 times to inspect it, replace sensors and other various parts and it still continues to periodically stop working and flash that code. Samsung is even stumped at why it continues to do this. Next is the above range microwave which has been replaced after only having it 3 years. It was repaired twice and under the warranty was replaced. The new one had is own issues too. Sometimes after closing the door it will automatically turn on and you have to lift up on the handle to get it to stop. Next is the stove. Its a glass top and one of the heating elements went bad after 4 years. The oven light is also glitchy. Sometimes it will flicker on and off when Im baking something. Last but not least is the refrigerator. Its a french door bottom freezer with ice maker and water dispenser. I am so angry with this appliance. It had been repaired the most (5 times under warranty) and still has the same issues. It has the famous leaking water that accumulates in and under the crisper drawers. The ice maker has quit working twice and now dumps ice on the floor randomly. Also, it stopped cooling on one occasion. Im so disgusted with these products and Samsung has very poor customer service. They make the customer feel like they did something to make their product not function properly. Never again will I purchase one of these appliances.
I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.
We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.
I purchased this Samsung refrigerator (RF217ACPN French door model; bottom freezer drawer) in January of 2014 at Lowes but did not get the extended warranty. First, there was water in the crisper and not thinking much of it, I would just clean the water up. Then this past Easter weekend, the unit started making an awful noise. Being a holiday weekend, I could not get anyone out to look at the refrigerator. By Monday, the noise had stopped. Then on Mothers day then it stopped cooling but the freezer still works. So I called around locally for a repair person and was informed repeatedly that they would not work on the unit - reasons were no training available or couldnt get parts. I then called Lowes who in turn tried locating a tech for me several times with no luck. So my next step was to contact Samsung and over a two week period, went through the same thing of setting up repair dates and being called back and cancelled by the service companies. Finally started with a return authorization this pass Monday with Samsung - a prorated buy back. Only to be called yesterday and told that the buy back was stopped because there was indeed a repair tech in my area that would work on the fridge and Samsung, set it up for next Monday the 9th. Well today, there was a voice mail from the service company saying that they would not work on my unit. So I called Samsung 1-800 number again and informed them of the latest development and ask that the return authorization be restarted. Now, they are saying that they will not do a buy back because the refrigerator is not unrepairable. Well, if no one will repair a broken appliance then in my thinking, it is unrepairable.
I would like to register my deep discontent how Samsung Appliances handled my order delivery, when I bought the delivery date was Sept 9th, then after 2 days I got a notification from a 3rd party company, XPO Logistics, saying they will only be able to deliver on Sept 10th, then 1 day before they called and postponed to Sept 20th. On that day they postponed again Oct 4th. So Ive been leaving in my house without a refrigerator since then and the worst is that they have the refrigerator in the warehouse but cannot install it because they are overbook or whatever. So please you CANNOT TRUST on Samsung delivery dates and customer service.
I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.
We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.
The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products. I am sorry to say that the replacement Samsung refrigerator is doing exactly the same thing and it is also very noisy. I doubt we will get more than a couple of years out of this refrigerator. I do not think Samsung knows what it is doing when it comes to making quality refrigerators and it definitely needs a tremendous amount of improvement in servicing what they sell. Samsung refrigerators are junk! I will not buy another Samsung product, ever!
I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!
The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.
1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasnt worked for 2 weeks. Service quick makes appt and doesnt show, shows and doesnt have the parts. Horrible place. Never buying Samsung again.
The ice maker freezes up monthly, has to be reset, melt the stick on ice and cleaned out. Also stops making ice. When it does work, doesn’t make much at all-maybe enough for 1-2 large glasses. The ice maker also leaks inside the fridge as well as on the outside. The outside is hard to keep clean. The stainless has streaks from the ice maker leaking.
Had problems since purchase of not cleaning well and premature stopping since purchase 1 1/2 years ago. Now Smart and normal light on washer on, unit doesnt drain or work at all. Tried reset of power. Called Samsung. Talked with multiple people at Samsung. Waste of time. I also purchased Samsung washer, dryer, refrigerator, and stove. All appliances had multiple problems. Bottom line will never buy Samsung product again.
We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.
I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well. I am upset with myself letting the Sears salesman convince me that Samsung was the best choice. Where is the government? Where is the customer protection of other times? Where is the respect? It should be an official recall. I will start talking to Samsung and if they ignore me, I will start a movement for a class action against Samsung. The biggest class actions always have started with one person. Arrogant companies that believed were invincible like Blockbuster, Pan Am, Motorola, AOL, Sears went down or are just going out of business. Samsung… beware.
I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.
I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. Thats the last time Ill buy a Samsung appliance.
We replaced a stove top that was only 4 years old because of all of the problems that we had with it. The Samsung came highly recommended both by Consumer Reports and several appliance sales professionals that we trust.
Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.
Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.
This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!
I bought a Samsung refrigerator, just 3 years ago. The filters until just now worked. They changed the part, no notice. I only have bought Samsung replacement water filters. it is a da29-00003g. I called customer service and they first told me that my refrigerator is old. It is just about 3 years, bought from Best Buy. The operators act like we did something wrong. They accused me of using an off brand, or that I can only buy the filter from them. Its the filter that came with the unit. I kept buying the same one/type. Only Samsung. I bought several so I did not have to go out to replace every 6 months.I ran out, to get a new one. First from Home Depot, with the box and the old filter in my hand. They gave me the Samsung replacement filter. Did not fit. I returned it. I then went online and bought the recommended filter from Best Buy. Did not fit. I called customer service, they were rude, accused me of doing something wrong. Dropped my call when I asked to speak to a supervisor. I called back and took forever to get a supervisor. They stonewalled. This cannot be the first time they have had this problem. Why not just say, yeah we know it is a problem, this is how to fix it.
Purchased this refrigerator December 2010 for my parents. Within 6 months the vegetable drawers began filling up with water. Parents decided not to replace. January 2nd 4 years after purchase the motherboard went out, a new compressor was ordered and installed, then the New Compressor developed a leak, and now another service call has been set due to the refrigerator still not working. Service has been to my parents home January 2, January 9th, January 16th, January 26th, January 29th and scheduled February 4th, 2015. Samsung has been contacted, their response was its out of warranty. My response is a $1200 refrigerator should last longer than 4 years, if not then the construction of the product is defective. Samsungs response - too bad. Dealing with the Executive Customer Service representative was very unwilling to send me to a supervisor, Im still waiting on a call back. Definitely do not purchase Samsung equipment they do not stand behind their products.
We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.
We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.
DMT300 Dishwasher - Low water level error. Over and over since the machine was just over a year old. Most problematic appliance I have ever owned. Can fix it by cleaning out the level switch assembly. I have done this 3 times. Had to pay for a manual to learn to press HEAVY, DELICATE, and POWER together to get into the diagnostic mode. The manual supplied with the dishwasher is pretty much useless.
We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!
Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.
More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.
SAMSUNG BUYER BEWARE - Do not buy a Samsung refrigerator!! We have had nothing but trouble since we bought ours (model #RF263BEAESR) a few years ago. Usually people that right good reviews have only had their refrigerator for a month or two. Ours worked well for the first year and then the trouble began. The icemaker broke first (it costs four to five hundred dollars to replace it) and then the defrost sensor broke (two hundred and fifty dollars to replace it). Now they say maybe its the fan - its never ending. Its a very pretty refrigerator but thats about it. There is a class action lawsuit on the ice maker and the fan and defrost sensor will soon follow. We have had Samsung certified repairmen out six times and one of the repairmen said that there is a design flaw on the refrigerator and that we should expect to keep having someone out to put a band aide on the problem.Samsung knows there is a design problem and they will do nothing to fix it. When we call Samsung they go through their written script and are worthless. We have escalated the matter and they always tell us that they will review our claims and get back to us in three to five days. They never call back. When we call them back they conveniently disconnect our call or they tell us that they cant hear us and they hang up. The Samsung call center is in the Dominican Republic. I felt I had to warn others before they made the same mistake we did in buying this horrible refrigerator. Do not buy a Samsung refrigerator, you will regret it if you do!
Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.
My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.
I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the SE error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!
Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...
Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.
I bought a Samsung fridge (RFG296HDPN) from Lowes and the dispenser is not working right. It locks itself and then no matter how many times I try, it does not unlock, which means no cold water, crushed ice or whole ice. This panel will stay locked for a week or two and then unlock on its own. The lower drawer or crisper came cracked and one of the shelves where the ice maker is located has a thin line crack also. I work and have to take a full day for a repair and when I called them, they gave me a work order number. If they call back and I dont pick up, they cancel it, so I called in for another one. So I have two work orders, and they told me the repair person is waiting on parts.Now someone named Brittany says that its cosmetic and they do not do cosmetic. I asked to speak with a supervisor and they say I have to wait for an hour. A malfunctioning dispenser for me is not cosmetic, not on a $3,000 refrigerator that will be a year old in August. I have explained this over and over again when I called and when the technicians called now, they asked me if its locked, call then when it is. Well, I have on two occasions and they have not reacted. I wish they would put this on their refrigerators. If panel malfunctions, its cosmetic. I asked if there was a way to reset it and there is none but unplugging it which I have tried and it does not work. It will be two months that I have been trying to fix this. I will never buy another Samsung.
We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.
Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.
We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didnt fix the machine. Then after a long effort they came and took the dishwasher and never came back. Its already more than three weeks and people around me are telling me its never coming back. It was a complete waste of money. Its still under warranty.
I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small boom and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home. Of course being 3 years old it was no longer under warranty, but from the number of complaints on this same issue with Samsung ranges which not only includes my model number but other Samsung models it appears to be a manufacturing defect. I called Samsung customer service 1-800-726-7864 and told them what happened and they said it was no longer under warranty. I said to them that it looked like a manufacturing defect and was told well manufacturing defects were only covered for 1 year (ridiculous). The stove is a fire hazard. I unplugged the stove after I got the fire out. Then the Samsung customer service rep I talked to the 3rd time finally said that they would sent an authorized repair service to my home to evaluate the damage. Samsung would pay for the service evaluation and the labor to replace the parts, BUT NOT THE PARTS. Turned out that when the tech took the back off of the stove, it was the wiring harness that had been on fire also, plus the circuit board was damaged and that was just what he could see without taking it apart any further. Turned out the circuit board, the wiring harness and oven heating element parts would be a whopping $420.00. That was just the beginning, then there would be another $60 charge for the tech to come back. I told the repair service I was not paying for any parts and would not be having the stove repaired and it was ridiculous for me to have to pay anything at all for Samsungs negligence in manufacturing a stove with so many defects. An electric stove should never just catch on fire because the oven was turned on, and the wiring harness shouldnt have caught fire ever. That $1000.00 stove should have lasted more than 3 years. Samsung obviously does not care about their customers, or their well being, and I will never buy another Samsung product. So many of their appliances have exploded, caught on fire that it is ridiculous that these same products continue to be sold to the unsuspecting US public.
I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.
We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasnt under warranty. We cant afford to call the repairman. The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didnt work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. SN is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.
I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.
Horrible!!! DO NOT buy a Samsung dishwashers!!! We bought a Samsung dishwasher in October of 2016 (model # DW80F600UTS). Almost immediately we noticed a putrid smell coming from inside the dishwasher. We tried every kind of cleaner from vinegar, store brand cleaners, lemon flavored Kool-Aid... you name it, we tried it. Called Samsung (can hardly understand a word theyre saying) and they told me to keep the door open when not using it!? Seriously!?? Who does that??? Next we started noticing rusty spots on our silverware. Then within 6-8 months of getting it, it stopped working completely! After going through a big hassle with customer service and having to prove to them we only had it for a couple of months, they sent someone to repair it, only to have it break down again a few months later!! But this time it was no longer covered under their 1 year warranty, so it cost us $147 to have a serviceman come out to tell us we needed a new part! So then Samsung calls (again can barely understand them) and says they will replace our dishwasher. GREAT we think They are FINALLY doing the right thing! After all we have been without a working dishwasher now for over a month. BUT... the case will need to be reviewed first!? OK??? Well 3 weeks later, we get an e-mail saying it has been approved. So I call them to see what steps I need to take to get our new dishwasher. After being put on hold for at least 30 min. I am told they are unable to replace it because they no longer have our model in stock! WHAT!?! I was just told less than an hour ago it was approved!! What the heck!!! So I asked to speak to a supervisor who is absolutely NO help. She just says all they will do is refund us the cost of our piece of crap dishwasher. So almost 2 months later we still do not have a working dishwasher and are out $147 for a repairman to tell us we have a piece of crap dishwasher! Samsung does NOT stand behind their products, and they certainly do NOT care about their customers!!!
We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.
I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.
I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesnt keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.I called Samsung and created a repair case. I decided to endure the repair cost than to buy a new one. I was too optimistic. Three days later Samsung called back saying that they are closing my case because ‘they don’t have repair technicians’ in my area!!! Just like that.. ‘It’s out of warranty, it’s in the area we don’t serve – so we are closing the case’, and it’s your problem now. I will never buy a Samsung refrigerator ever again.
On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.
I purchased this product (Side by Side Show Case Refrigerator) in December thinking I was getting a good reliable product. Needless to say I had a problem with frost building up in the freezer in a so call frost free refrigerator. Samsung would continue to state that it was normal that seems to be their line they use so they do not have to replace. I had the problem right away. If they send someone out three times for the same thing policy is that they need to replace if cant repair. So if they cant replace it they will tell you its normal so they wont have to replace. I had another problem with the ice maker crushing the ice in cube mode. Of course I was told that this is normal too. I was able to get it replaced by Home Depot after having numerous contacts and pictures and technicians coming out. I was hoping that was going to be the last of my nightmare but that is not the case. The new replacement 2/23/2016 does the same thing. They replaced the hinges cause the door make a grinding noise. I was told to give it 3 weeks to settle. So far it still is making the same noise. Now with the frost in the freezer and the ice crunching ice in cube setting and now there is moisture building inside the containers in the fridge. Now from the reviews and my experience its going to be a unpleasant battle with Samsung not standing by their product. I would think twice about purchasing this product because if you have any problems you more then likely would have to deal with it. If Samsung know that these are known issues they should make it known to the consumers and if not then stand by their products.
Purchased a Samsung dishwasher just 2 days over a year ago. Have had good service until this morning. Started the unit and went to bed. This morning the unit was filled with water, the dishes were dirty, and the front panel light with Quick was flashing. After doing some internet research, I cleared the water from the tub and inspected the filter. No help. Next, I checked the exhaust hose for any blockage. No help. Then I found this site...... Apparently, Ive purchased a pile of junk for a washing machine. Does anyone on this site have a dishwasher they can recommend? (Must have a good 10 years of service --- My old Kenmore lasted 30 years.)
My husband and I purchased a new home July 2016. Kitchen had brand new appliances. We already had a repair done in Samsung dishwasher in which took over a week to get repaired. That was only after 5 uses. December 23, 2016 my refrigerator failed. Lost everything. Called the customer service at Samsung because they are brand new appliances. They should not be failing. The few people that I spoke to were not able to help get someone out. Spoke to supervisor. Got a local repair to come out that Friday to tell us what we known it was the compressor. Its a holiday weekend, company was coming and a baby in house. Samsung certainly did not see our frustrations. The guy at repair center said it will take 3 to five days for part to come in. That brings us to the middle of the week. Called repair center said it may be in Friday. I called Samsung again today 12/27/16 and told them the issue. Basically there is nothing they could do other than wait for the part even though it will be almost 2 weeks without a refrigerator that should not have failed (in warranty repair). I asked the supervisor at Samsung if they can expedite the part. She said no theres nothing they can do other than wait. Again I tried pleading my case. I have a baby in the house and other young children not to mention it is 60 out in RI today and losing everything in coolers. They did not resolve this pressing issue or the fact that I lost too and bottom of the food in refrigerator that is worth about 300 and the food I had to replace that I lost. Their customer service is just trained to patch the problem. They sound more like counselors than trying to make their product right.
My Samsung refrigerator is an absolute nightmare. The refrigerator coils freeze-up with ice to the point where it stops the fan. I keep a thermometer inside to make sure the temp stays below 40 (Ive had it reach 55°F before I knew about this design problem). I have to manually defrost 2-3 times a week. TERRIBLE FRIDGE!
We purchased a Samsung French-door refrigerator two years ago. After the first year, water started accumulating beneath the lower drawer and freezing, making the drawer increasingly hard to slide in/out. I have emailed Samsungs customer service department twice with specific details of the issue (model#, serial#). I have gotten zero reply except for spam marketing messages, since they now have my email address. We finally called their local authorized service (Asian-owned) and described the problem, and they immediately knew the fix -- a defective water valve on rear of refrigerator. They offered to repair it but the cost would be over $200. If this is a part that fails regularly, Samsung should issue a recall instead of sending us advertisements to buy more of their inferior-quality appliances.
Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.
I bought Samsung fridge from 2011 by Lowe s store in Chantilly VA. Do you know, just 4 years, fridge got problem 4 times. 1st times I make to call Samsung service to fix (I have warranty), after that I fix it by myself (difficult to call). The one make noise, because, ice inside small fan. Now warranty past already, from now I have to do it if noise come back after few more month from now.. My family hate it. Want throw it away.
We have had this refrigerator for almost 4 years and after 2 nothing but problems with the ice maker. Have had a local repair person out twice. They said that this a problems with this brand. Wish I had realized that before I bought it.
We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?
I had purchased a Samsung Fridge double door of 325 ltr capacity during Jan 2011. The Fridge was not giving good response right from the date of purchase i.e. watering, freezer not working, frequent sensor and motherboard problems. I had complained to Samsung that you have delivered a faulty fridge, so replace a good Samsung Fridge or repay the amount. They did not lisen any one of my offer to satisfy the customer. They CHEATED ME and assured that we will rectify the issue and deliver you perfectly. They took the unit to service center and got repaired. Till date I am facing one or the other problem in every 4 months time and I require to pay for each service and even I have to pay to the technician for just inspecting the fridge where the reply from the technician was that the proper thermacol is not available for the top door fridges and they themselves say that all top door fridges will have the same problem and hence they same problem will continue even after repair. I had a single door 190 ltr Whirlpool fridge without problem for ten years except to defrosting.A fridge is an immovable item in a house and an amount hard earned money Rs.25000 is invested on a fridge of a reputed company and if it is giving frequent problems one or other and spending nearly one-fourth of cost of fridge for the past 6 yrs is really painful and it is great loss to the customer and giving mental agony hence I have been forced purchased an another fridge from Whirlpool for for Rs.22000/- which is an unwanted additional expenditure created by Samsung company. I came to a conclusion after 6 years since I lost faith on SAMSUNG company instead of keep on spending money for repairing the worst Samsung fridge, I have been forced to purchase my old brand from Whirlpool company. Further the service center at Guindy is also one of the worst service provider and the technicians are not properly qualified, since they are not experienced and charging for the same problems from the customer and the service center is disobedient to Samsung company. Even Samsung company says not to charge for the same problem the service center either do not listen to them or leave the job half baked or not responding further even after repeated phone calls. Hence, in view of the above I advise the public NOT TO PURCHASE SAMSUNG FRIDGE AT ANY COST since all module of SAMSUNG FRIDGE are VERY WORST FRIDGE.
As a great salesman once told me, It just works! This is what one wants when you purchase a microwave oven. We take it for granted, but its awesome that we get so much value from a product that doesnt cost much. It has given us trouble-free performance every day of the year for several years now. Wish I could say that about everything else weve bought.
Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.
The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!
I purchased the Samsung 24.5 cu. ft. Side by Side (RS25H5111SR). Retail is average of around $1600-$1800. I had to return it to the store after 30 days. Although it was functional as far as space, it not only hissed and popped at intervals, it also had a very loud and annoying gurgling sound that was very audible. It was making sounds about 90% of the time so this one had to go! Cant imagine why Samsung would even allow their name on this type of product. At least the store was cordial about returning the refrigerator and allowing a new purchase (with a different brand).
Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.
Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.
We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?
I have been disappointed in the performance of my Samsung dishwasher model DMT300RFB. It is not a reliable machine. I wish I had never bought a Samsung.
Lots of known issues with Samsung refrigerators. Do some research, there are lawsuits out for things that they refuse to acknowledge as a problem. Their suggestion for me is to fix all of the issues (that all repairmen and numerous Samsung forms say will return) first and then spend an extra $600 a year to warranty the machine.
Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!
In November 2015 we purchased a Samsung Electric Range with Black Stainless finish. The model number is NE59J7630SG, recently we have noticed that the paint is flaking off around the oven door. Your hands do not come in contact with this area. We contacted Samsung and they told us it was too bad but they call it a cosmetic issue, so it is not covered under any warranty. The Best Buy protection policy does not cover it as well. After viewing many complaints about Samsungs Black stainless issues on the internet, both ranges and refrigerators we decided to push the issue. Samsung said they would send a repair person out but if the issue was deemed cosmetic we would have to pay the $200.00 service call. We have sent pictures and done everything they wanted and they will not back the product. It is my (and many others) opinion that appliances should not have paint peeling off of them after 2 1/2 years.
We purchased a Samsung Refrigerator RS261MDRS Almost 14 months ago. The first one was replaced within a month. The replacement had 4 repairs on it since with the same complaint, which was a very loud knocking noise in the freezer. The explanation was the fan hits the ice build up, which is not supposed to happen. The entire freezer has been rebuilt and the ice is building up again. Which I am sure will result in the same complaint. Mind you, the last repair was done in NOV. Now the module on the front with all the buttons, dont work. Samsung has done nothing but aggravate the customer. They have lousy Customer Service! We were even promised a replacement and they changed their mind and sent out service instead, where he did the same thing all the others did. I am disgusted with them as a company. They stole our money by selling us something they do not stand by!
I have purchased Samsung Refrigerator in October 2013. Very soon there is problem of fridge. Just stop getting cold & filled the gas by Samsung. Again there is problem of stop the cooling. Called Samsung technician told there is problem of PCB & we dont have PCB right now. It will come one week later. After one week they told the same thing. We dont have & dont know when it will come. After 15 days company service center told me that its PCB, compressor, relay is damage approx cost of 15000/- & demanding advance money then only they will do what Samsung told after 15 days. It’s very difficult to without refrigerator 2-3 days. Samsung company is not for refrigerator. My advice to all please do not buy Samsung Refrigerator.
Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.
We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.
We upgraded to a stainless steel Samsung gas range two years ago. I loved it at first... it was pretty and new, however at the one year anniversary I noticed that the bottom pan of the oven was cracking and peeling. I contacted Samsung, but alas, we were one week out of warranty but they would be happy to send us a new part for 79.00 plus installation. I said “No thank you,” because I might have to order a number of these because they only last one year. Upon cleaning my stove about two months ago, I noticed that the knobs are all cracked and one is broken... the plastic shaft (that is painted to look like metal) all defective. Probably due to the fact that they are in metal knobs… attached to metal shaft and the exhaust from the oven is directly below the knobs.So! I called Samsung and received the usual mantra that the range is out of warranty, but they would be happy to send me some more to the tune of $55.00 per knob plus shipping. I was on the phone for at least 45 minutes, but receiving no satisfaction. THEN! I got call from customer service a week later, that they would indeed give me a one time warranty on the knobs and to expect them to come shortly. I was really happy and looking forward to the knobs arriving. Well... we are one month out from receiving the call that they would replace the knobs, so I called Samsung to follow up. After sitting on the phone for another 45 minutes, I was told that Customer Service had sent the order to the parts department and the parts department denied the claim. Of course, no one called or emailed me.So, they told me I could order new ones. No thank you! Two weeks ago I was going to bake an item, and my oven would not heat up. We purchased the extended warranty from (H.H. Gregg… who is currently out of business!) so I called the warranty company who sent out a service man who replaced the oven igniter. The service man told me that most ovens are made this way... the bottom plate chips and cracks... the knobs break and crack... and to be on the watch for the convection fan because that will be the next thing. This range is just a piece of junk... NEVER, NEVER, NEVER purchase a Samsung appliance. We thought we were purchasing a quality appliance... guess the joke is on us!!
We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.
There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.
I bought my fridge on February 2013, less than a year it made noisy sound and he got frost and stop cooling. They change the parts after I made many calls and living on hold for hours and let me without fridge for one week now. Same problem happened a month ago, the technician came and broke the ice and change the parts. It is OK for one week and I called again and he said I will send request to replace it. Then I called they said we will send another technician and he didnt know how to fix it and I am still waiting without fridge and I have to eat every day outside. And I have baby, I need to put the milk and its summer time. So I paid 2000$ for this fridge for nothing.
This Samsung dmr78ahs dishwasher has been nothing but trouble. We constant failures. There are rope cables attached to springs that counterweight the door. They constantly break. The upper basket adjuster brackets fail yearly. Now the water inlet valve is leaking. These are all poor component quality issues and design problems. My cheap builder installed dishwasher lasted 15 years without a single issue. I just got tired of the noise. Junk, Junk, Junk!
This is the worst experience ever. Bought Samsung Refrigerator 2017 model 6 months ago and have had the ice maker go out and had to be replaced and the fan for freezer went out. Lost over $150 in food. Wow and to think we are all under the impression they are good brands but per repairman they get repair and replacement orders daily without a doubt. Most are Samsung and I feel I made a mistake buying this brand. They are so big and should concentrate on bettering their brands and services. So disappointed as I know I will have to buy a new one in a couple years.
I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.
Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didnt hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we werent home, there could have been a serious fire. Samsungs response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation. Weve already replaced the Samsung French door refrigerator because of a defective ice maker that would cost $500+ to repair (there is a class action lawsuit concerning this) as well as a potential $300 fan repair. We have had to replace the control panel on the Samsung range 5 months ago. All the Samsung appliances were bought new and delivered Jan. 29, 2015. My advice to anyone considering Samsung appliances - find another brand. Regardless of what Consumer Reports says (which we consulted before making the purchase), buy ANYTHING but Samsung. Thanks for letting me vent.Original Review: We have a Samsung microwave purchased on 2014. Today, the microwave evidently turned itself on without the fan. By the time the fan turned on and I heard it running, it had melted a plastic splatter cover to the turntable. We were unable to turn it off and had to go to the breaker to shut it off. If we werent home at the time, there could have been a fire in our kitchen. This is a very dangerous situation. This is the second Samsung appliance causing issues. We just replaced a Samsung refrigerator also purchased in 2014 that had weekly ice maker jams (we understand there is a class action suit against Samsung for this issue). All I can say is it is very fortunate we were home when the microwave malfunctioned. I intend to replace the microwave and report this issue directly to Samsung. Im sure there is no recourse except to repair or replace the unit. At this point, I have lost all faith in any Samsung appliance and will never purchase this brand again.