RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they dont last and customer support is practically nonexistent.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown. I had disassembled and am trying to use fans to remove moisture. This malfunction occurred after a nearly two inch rainstorm, so there might be some moisture causing the failure. Samsung said they would extend the parts warranty even though I am outside the 1 year warranty, so I would need to pay for a serviceman. If it is just the display panel and if I can get the part for no cost, this is an easy install.

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they dont make the same mistake. I posted an ad for the fridge in Craigslist under the title Samsung Sucks. I know it wont sell, but its a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

We purchased Samsung washer, dryer, & refrigerator from Lowes on Hilton Head Island. Nothing but trouble. Motor in washer and icemaker in fridge went out. We had to wait 3 weeks to have our washer serviced because they did not have an authorized service person in area. Today we paid $90.00 for a Samsung service person to come from Savannah GA to tell us that we need a $300.00 motor for the icemaker... plus labor... next week! Oh and by the way... Lowes is not carrying Samsung appliances anymore because of problems... go figure!!!

We bought this refrigerator in April 2012. Since then we have had repairs 4 times. Had we not had a extra warranty the first two years, we would have been in trouble. Now the extra two years is up and we are still having trouble. Samsung sent a repairman that stated the fridge was fine but its still broke - the problem still exist. They told us we are not under warranty. Do not buy this product, bad, bad.....

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

Turned the oven on this evening. It wouldnt heat past 150. There appears to be no sound coming from the fan. I cant believe that a Samsung appliance would stop working this quickly. Called Samsung and they said Out of warranty. So sorry youre screwed. I absolutely will never buy another Samsung Appliance again.

I bought a Samsung RS25H511SR from Home Depot 5 Years ago and have had nothing but issues. We also purchased a 3 year warranty to cover the fridge. So 3 months first issue goes into demo mode. We tried everything that the internet said to. Made the call, guy came out and had to reset fridge computer. Six months fan went out, 18 months the freezer control board went out. So our warranty had a 3 time lemon rule. Cool new fridge right? No! Had to be same part. So we went on like this till warranty ran out and they would not renew warranty. So stuck with a fridge that has cost me thousands of dollars in food not to mention the $1500 I paid for it. Stay away from Samsung and Home Depot

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

I spoke to the customer service center on 3 occasions about the black stainless chipping off, nice then I have only used wet paper towels and the black stainless “appearance” has in places completely WIPED off! The range was over 2 grand and I was told there is nothing Samsung will do for a cosmetic issue. DO NOT TRUST THESE PRODUCTS! Completely shocked and dismayed!

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive. Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customers phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they dont seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

Samsung’s idea of customer service is “3 – 5 business days and someone will call you”. At this point we have been without a functioning refrigerator (I consider a refrigerator to be a basic need in this day and age) for 14 days! The specifics are below: A service tech was sent to ‘fix’ the problem one week after we first reported the problems to Samsung. The fix/part replacement (2 different parts were tried) did not correct the problem. The Tech talked with Samsung’s technical support from our home and said, My office will call you on Monday (9 days after the report to Samsung).On Wednesday (11 days after the report to Samsung) the same tech is back with a 3rd different part. Still not the answer. At this point, it is determined that we need a whole new refrigerator (current unit is only 6 months old). The Tech entered a ticket into the system AND once again it is 3 – 5 days before someone will call us. Not, 3 – 5 days and you will have a new refrigerator – NO, 3 – 5 days and someone will talk with you about what can be done. Now it has been exactly 14 days since our Samsung refrigerator has worked. Still we have not received a call from anyone from Samsung regarding the solution to our problem. This was my first Samsung refrigerator; it will be my last.

About six years ago we bought a Samsung refrigerator. At first we were quite pleased. But that was short lived. After having the refrigerator for three years we noticed water accumulating in the bottom of the refrigerator. We soaked it up only to notice ice building up from the back. We broke the ice loose and cleaned it up to notice that the water and ice returned within a few weeks. The repairman replaced a few parts and told us that all Samsung are known for many problems ranging from electrical to mechanical such as the computer board, icemaker, and cooling units.After he left, I noticed that the shelves were sagging. The shelves no longer catch in their proper slots. I thought that perhaps the repairman didnt reinstall the parts correctly, but through my own inspection noticed no discrepancy. The refrigerator sides are simply bowing out causing the shelves to shift and sag. Recently, the water dispenser has stopped working, the food at the bottom of the refrigerator is freezing, and at this point I see no further reason to call for repair. Weve had the refrigerator for about six years and it is junk. Samsung has brought credence to the phrase They dont build them like they used to. What happened to the 20-year appliance?

My new kitchen is all Samsung appliances. THREE WEEKS after the warranty ran out on the side-by-side French door refrigerator, it just stopped cooling. This was Dec. 7, 2015. Numerous calls to Samsung, one service technician appointment on Dec. 30, 2015 (he couldnt fix it), numerous additional calls, have resulted in absolutely nothing. My refrigerator is just a large cabinet. Christmas was a no-go. Here it is Jan. 3, 2016 and I dont even have another appointment for service. Samsung: never again.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

I was so happy to be able to afford to finally be able to buy this refrigerator for my family (model RF323TEDBSR). Mine was manufactured Apr 2012, but we did not buy it until Feb 2013. I used to drool over the commercials of the big, happy family that was loading their shiny refrigerator with lots of groceries and pine for the day where I could actually afford that refrigerator for my family. We have 8 children, 6 who are still home full time, and this was touted as a big refrigerator for big families.Initially, I was very happy with my purchase. It definitely lives up to all the space. The first grocery trip that I was able to fit everything into our new fridge prompted me to put pictures on social media. I was so tickled with it. Unfortunately, the honeymoon was a short one and my relationship with this refrigerator quickly soured. I had issues with a code that kept alarming that was repaired under warranty. The lower ice maker quit working altogether, but it was also repaired. That is all well and good, but its harder than you think to find an appliance repairman who works on Samsung products at all, but especially the refrigerator. Its apparently even harder to actually get parts for the poor thing.As of today, my fridge is a total piece of junk that is a daily reminder of how I was ripped off for over $2500 (and I got a huge discount by being a smart shopper and combining discounts and a coupon). As of today, I am missing 4 of the door bins. All of the bigger ones on the right side where there should be lots of space for condiments, milk and more, they are broken and unusable. I have not been able to obtain any replacements for them at all. Even when narrowing them down on Samsungs website (do you know how many different door bins there are?!), I could not possibly spend the exorbitant prices they are asking... Keep in mind, its still under extended warranty, but the warranty does not cover such things.There is no handle on the freezer. The replacement one fell off, too. I usually have to open a fridge door to open the freezer. The bin inside the freezer has cracked and one has been pulled out because it was not staying in place anymore. The pantry door is gone. It was replaced once, but the second cracked in the same manner and it has not been replaced. The pantry drawer itself is also damaged and comes off the track much too easily.The upper ice maker is completely dead. It stopped making ice awhile ago, though the water still worked. The water used to be fun to try and see if it wanted to work that day. Some days youd push the dispenser down, the light would come on and nothing would happen for awhile. It eventually stopped dispensing water at all. So now no ice or water up top. The repairman fixed it once, but its now broken again. And yes, the filter has been replaced with a genuine Samsung filter. When it was fixed, the entire apparatus that holds the filter was replaced. But again, no ice up top and no water. There is a crack on the white plastic on one shelf portion over the crisper on one side and a larger chunk cracked out on the other, to the point the glass shelf edge is partially exposed. So much for humidity control.More recently, the fridge seems to be running warmer and my produce is dying off at an alarming rate. I am now looking at replacing a 2.5 year old fridge (which is still under an extended warranty!) that I feel totally duped into believing was actually meant for a family. I used to love this thing, now I hate it, and that makes me sad.

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

RB217ABPN - Purchased 11/06/09. Started noticing water in the fruit bin. Called for repair dept. Was told maybe we would have to pay for repairs, but go to simulator samsung.com. We did but it was not available for our refrigerator. Went to youtube. My husband took the refrigerator apart like shown. Once we removed the panel, we noticed it was all rusted on one side, the screws were not all in to hold the fan in place and one side of the panel is cracked in several places. Put back together. Hopeful it will work, but will be out looking for a new refrigerator since I dont think rust and cracked panel can be good. Nothing last long anymore.....

Model #: RF261BEAEBC/AA (French Door, Freezer on Bottom, NO ice or water dispensers in the door). I have had to call Samsung services and repair four (4) times for my Samsung Refrigerator in the first thirteen (13) months of operation. Every call has been about the ice maker. I escalated this recurring issue to the executive review board (or whatever they call it) stating that I must have a defective refrigerator (or least a defective ice maker). I said they need to address this issue by replacing the whole refrigerator or issue a recall of some parts or something because this is just not acceptable.The response I got back from Samsung is that this is not cause for any special consideration and that normal repair and service should continue. Their response is what really bothers me. I mean I fully understand that if you make thousands of appliances (or cars or whatever), there will be a couple that will be defective. I have no problem with that - just own up to it and resolve the issue for good. I also understand that no matter how much you test sometimes things can be missed. I have had cars recalled for certain issues, you take your car to the dealer, they resolve the issue (no cost to you) and all is good. I mean it is very weird for them to think that four (4) service requests in first thirteen (13) months of operation is not cause for alarm or at least a closer inspection.I actually talked to the last repairman that came out to fix the problem. He said that he sees a lot of repairs on certain models of Samsung Refrigerators that was/is related to frozen water line for the ice makers. So much so that Samsung did a recall and replaced the heating element (or whatever) to keep ice from forming in water line to the ice maker. He said it was a different model than mine and hence no recall for my specific model number.I suspect that this is the issue for me as well, as water is not making it to the ice tray. I could be wrong though and freely admit something else could be the issue. With this type of customer service, it will make me seriously consider any Samsung products in the future. I am not upset so much with an appliance that has issues. Hey, I dont like it and wish otherwise, but the stick-my-head-in-the-sand-and-hope-this-goes-away attitude from Samsung is really bothersome.

I wish I had read these reviews before I purchased my Samsung DMT 400 that the appliance company told me was state of the art. I too have suffered the smell, the failure to drain, and the 50-50 chance that the soap would not dispense. I guess I just tolerated it until the lights started blinking. The company tells me based on the sequence of lights that I have a Low Level Water Error. Of course because the machine is more than a year old, the repair is on me. Even though they can diagnose the problem over the phone, no authorized Samsung repair shop will even give me a rough estimate as to the cost of repair, the cost for a different brand of machine new is about $400...the cost of the service call is $99. Sounds like a no brainer, but I guess this little repair will cost me a couple of hundred dollars and likely the dishes will still stink. No more Samsung appliances ever, its clearly not their core competency.

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

Bottom of oven blistered and flaked off in less than 90 days. When I contacted Samsung for warranty work, they wanted to charge me as they consider this cosmetic damage. How do classify the failure of your enamel bond as cosmetic damage? Samsung is living down to its diminishing reputation. I will never buy another Samsung product.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

Do not buy any Samsung products. We purchased this refrigerator with ice maker. BIG MISTAKE. Samsung knows their ice makers dont work. So even if they give you a new refrigerator (Samsung) it still will not work. We have had 4 service calls and the repair only lasts about a month. DO NOT BUY ANYTHING THAT IS A SAMSUNG PRODUCT EVER. WHATEVER THE PRODUCT IS. THEIR QUALITY CONTROL IS NOTHING.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

I needed a new refrigerator and wanted the bottom freezer and double door open. I saw this one online (store didnt have exact model on floor) and chose this because of the depth and the bottom freezer. The door to the left can hardly hold anything because the ice/water is there (my old fridge wasnt that bad in that area) and the right door can only hold 1 gallon of milk. The part that is really horrible is the fact that GNATS are constantly in my fridge! I have NEVER had Gnats in my fridge!!! I have no idea what is going on but the seals must not be great. I came home at lunch time and opened fridge to get lunch and there was a LIVE gnat! The fridge is set to almost the coldest temp. Beware if you buy.

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsungs website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

I feel great and Im satisfied with my Samsung microwave, it is really worth my money, I wouldnt hesitate to recommend it to anyone who hasnt tried this amazing brand, yet. Im one loyal customer who doesnt compromise, if Im satisfied, I just spread the word. The more I spread the word, the more the product gains new customers and they would further spread the word free of charge and that is free awareness and marketing campaign. The product has value for money, irresistible appearance, reliable and saves time and power in the process. Try it, Its a must have.

Just like everybody else in the country, the ice maker freezing up! What a waste of money, barely had it a year, and contract Samsung they dont want to hear it at all, so please dont buy this refrigerator.

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate its out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back. A few days later Samsung said they never said they were going to reimburse parts cost and that they were would never offer a buy back. Repair guy came out and repaired the stove. 2 hours later it burned out again. Samsung and the repair company have a 30 day labor and 60 day parts warranty. Samsung has now voided all warranty to everything. All my major appliances are Samsung. I will be selling them all with a different company and will not ever own a Samsung device again. In the whole process of dealing with Samsung, they would say and/or offer one thing and the next day take it back or say it never happened. And with the actual repair company Samsung stated that the technician said it was because it was repaired by my hand that I caused the issue, when in fact they did not say that.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

We had pump changed and no different (It is really bad). You can add bleach and it comes right back. You can put vinegar in it and it comes right back. Very poor setup. Of all our dishwashers we have had over the past 45 years this is the worst by far. We never had this problem with other mfg dishwashers. We keep 2 homes and have had a lot of dishwashers also.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

We bought a Samsung RS275 side by side refrigerator in March 2010. From the start, the ice maker was completely inadequate and could not keep up with a family of four. In July 2011 water started accumulating in the bottom of the refrigerator and freezing the lower vegetable bin. We found that the defroster drain hole was freezing closed with ice, thereby not allowing the defroster to drain properly, hence it ended up on the floor of the refrigerator. I managed to extend a piece of copper wire into the hole (it was heated from the defroster heating coil) and that solved the problem for a couple of years. Keeping the hole open. The problem reappeared in the Spring of 2014 and weve been trying to fix it ever since. Also, the water dispenser line continues to freeze. I will never buy another Samsung refrigerator.

I bought a Samsung dishwasher at Home Depot last year. It was on sale, all stainless inside and seemed like a great deal. It worked a couple of times then quit... lights flashing and stinky water remaining in the basin. Home Depot responded quickly and sent someone out twice to repair it then finally sent me an email saying it was not fixable. They gave me a full refund. But, I am stubborn and was determined to fix it. Sometimes it worked thru a full cycle and sometimes it did not. I would have to push a couple of buttons to get it to drain afterward. After months of troubleshooting it finally works for me every time. The key is a balanced load. When you put a dinner plate on one side of the rack you must put the next dinner plate on the other side. Same with the top rack. Equal weight on both sides of the carriages is the trick. It sounds like a pain in the you-know-what but it works for me and I feel like a winner! :)

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

Samsung informed a company called USSI to repair my fridge. USSI charged me $129.00 to have someone come out to diagnose the problem. They then charged me $438.09 for parts and labor. Nobody ever came back to fix the fridge. Kept getting a runaround from the technician and the company. Nobody had the courtesy to call me and tell me whats going on. Also, Samsung was of no help. They kept giving me the standard Im sorry youre having a problem. Had to get a local repair company to fix my fridge.

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? Im sick and tired of this refrigerator breaking.

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. Its only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

My only problem is that I am short and sometimes have trouble reaching the back or top. Also, the plastic on the door and bins does break easily. Otherwise this is a good fridge and I love that its stainless and truly fingerprint proof.

The Samsung Refrigerator freezes vegetables and Fruits. Anything on top shelf. Along back wall. Even in the drawers. Freezes all kinds of food. Even jam which are in fridge. Never had any problems with previous Samsung.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

Purchased a 4 door Samsung refrigerator (#RF25HMEDBSR/AA) in 9/03/14. It took almost 6 weeks to receive it. About 6 months after we purchased, two problems occurred. One with the flex temperature control drawer and the other was the ice maker. The ice maker started leaking every time ice was dispensed and would freeze up. We called customer service and a service man came out only to tell us that the ice maker was leaking water due to the humidity, which was totally ridiculous! A part was replaced, but in a month or so, same thing happened. A couple of months same thing. Again it was looked at (nothing was replaced), then on the fourth time, same issue.By this time warranty is out and again same issues and we were told that we would be paying for parts and labor since it was. This made absolutely no sense since it was an ongoing issue. They finally told us that we would have to pay the diagnosis fee and the labor and this time Samsung would pay for the parts. That was in March of this year, when several parts were replaced, and this afternoon the ice maker had to be warmed up with the hair dryer again for the second time, since repairs, to melt the ice AGAIN! This is not an inexpensive refrigerator, so you would expect better service and a much better product! I am not happy that we had to pay for a service charge and labor since we had been having same issue almost from the beginning of purchase! Very, very disappointed in this product!

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

We purchased a $2,172.96 Samsung French Door Refrigerator, model number RF4287HARS in January 2014 from Best Buy. From the beginning, when the cooling motor came on it was noisy and irritating. The ice maker was very noisy. The clincher was after 16 months, the molding on the door split and tore. We have owned multiple lesser expensive Refrigerators but never had the molding rip. We contacted Best Buy who referred us to Pacific Sales who sells in the Best Buy store. They wanted $200 to replace the molding stating that there was a 1 year warranty on parts. Contacted Samsung who was cold and clinical verifying that we only had a one year warranty. Would never buy another Samsung refrigerator. This one was a top of the line unit and we want to warn others.

Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise its producing. Weve also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

I have a brand new Samsung refrigerator and it has rust spots. I have had it two weeks and it has rust spots. I called Samsung and they will not do anything because they say it is an aesthetic issue. That is unacceptable! They will not stand behind their own product. This is not the last they will hear from me. Do not buy a Samsung product. They stink!!!

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.Over a period of the next 9 months, Samsung sent out 3 different repair companies. None of the companies could fix the problem. Water and ice continued to accumulate, spilling all over the floor whenever the fridge was opened. Large amounts of mildew grew due to the moisture. The fridge had to be shop-vacuumed monthly to clean out all of the water. After Samsung telling us that there was nothing else that they could do, we finally purchased a new refrigerator from a different manufacturer. We moved the fridge to our garage and it is now going to have to be hauled away due to the continual growth of mildew due to the water accumulation problem. We are so frustrated that we spent $2000+ on this refrigerator and it cannot even be used in our garage!

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

Do not buy Samsung Range/Oven. After a little over a year the top glass exploded. It damaged one of the burners. It never did heat properly from the beginning. Not only will Samsung not to do anything because it’s out of warranty but they can’t because they don’t make the parts for it anymore. The burners are no longer available and the glass top is on at least 25 day backorder. We bought a four appliance package from RC Willey’s. Microwave, oven, refrigerator, dishwasher. Microwave turns on when you when you shut the door. You have to push the stop button where it will just run all day long no matter what. Dishwasher smells foul no matter what we do. Samsung will not answer emails and their live chat stops working as soon as you describe your problem and they ignore you. Don’t buy Samsung appliances.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

Unit is a slide in model. Stove top heats quickly and two of the large burners have multi size heat areas. Oven temperature is accurate, easily holds two large dutch ovens simultaneously, has a large viewing window and a bread proofing function. I would prefer that the oven racks move more freely with heavy items. Glass top covers that edges and prevents food particles from dropping between. I would purchase again.

I have brand new house. I bought all Samsung appliances. The dishwasher started smoking and leaking. I call Best Buy to file a complaint. They told me I should call Samsung. I did call Samsung to file a complaint about dishwasher and damages to my floor. They sent out a technician to repair dishwasher and for me to take pictures of damages. Technician came out 4 times before he said it could not be fixed and just tell Samsung to replaced. When I received credit from Best Buy, I BOUGHT AN LG DISHWASHER. I will never buy a Samsung product again. They have yet to replace my floor. I call twice a week. They keep transferring me to ESR team that says it is being handle in upper management and they dont have a number for them or their insurance company number.

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.