My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

I like the look of the Samsung range. I’m currently on my second one as the first one had lasted about ten years before the circuit board in the back burnt out. I spent about $75 for a new board thinking that it would be good for another ten years however, it only last another two months. Therefore I just bought a new one that looked exactly the same. I had the old one recycled.The new convection oven works much better than the old one. It moves the air in a much better way to more evenly cook whatever is in the oven. This new Samsung seems easier to clean and keep clean as well. I really appreciate that I can still find the same looking model type many years later. The stainless steel finish exactly matches all of the other older Samsung appliances in the kitchen.

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

We bought this refrigerator from LOWES in 2016 for just under $2600; we didnt know the icemaker had a problem until after the warranty expired because we didnt live in that house but for a few months of the year just before we retired. It froze up and the plastic bin cracked when we removed it from the freezer. The repairman replaced just about everything that could be replaced in the icemaker and we were charged $1170!!! Within 2 months of that expense, the thing froze up again. The repairman just left, didnt charge since we were within the 90-day period of the first repair. But he said Samsung told him they would not replace our refrigerator, they might give us a break on the price of another... What a load of rotten tomatoes!!! There should be a recall, and I should get my money back for having bought their defective product and for the expense of the repairs. The angst and inconvenience should be financially compensated for, too, but I am not holding my breath.

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago. I have called Samsung 6-7 times. I am still waiting for their call which I am sure will be never. Each time I call I am reassured they will call me & it’s been about 2 mos. I am getting blown off & strung along. It’s a 3yr old $2000.00 fridge. There must be some kind of class action suit that could be brought against Samsung. This is so shameful that this huge company can rip people off continuously. Never will I ever again buy anything Samsung. If I happen to see someone in a store in the future looking at Samsung appliances or products I will definitely share my experience & dissuade them from buying anything Samsung.

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I cant imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step. I called Samsung and they said they would not replace the microwave that their technicians would be capable to fixing it. It is now supposedly fixed, however, I am not confident enough to leave it plugged in when I am not here. I unplug it when I am leaving the house. I feel Samsung should have replaced this unit as it was only 3 months old when it malfunctioned. I am seriously considering buying another brand microwave and replacing the Samsung one so that I feel safe.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

I bought a French door refrigerator in Nov of 2013. In October of 2014 I notice a large amount of water accumulating under the vegetable drawers. I sopped it and didnt think too much about it. After 3 more months, not only was it under the drawers but in them. I called Samsung and they told me after a year, it had to be under an extended warranty. I have a home warranty which I called in April, was told the fan burned out. It took 9 weeks for the part to come in and another 3.5 to get the repairman back out. It is fixed BUT I was told the water problem will come back as Samsung has a running problem with this happening. I will NEVER buy another Samsung appliance and Im telling anyone that will listen what JUNK they are selling to us.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

Samsung ME21F707MJT - Purchased in May of 2016. It was a great product at first, but 1 or 2 buttons began to fail after 12 months. I didnt do anything about it as they are intermittent. Some days they would work and others days nothing. Now it is 18 months since buying and about half of the buttons do not work. As many other reviews have stated this is a common problem. So it appears that I am stuck with a semi working microwave.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

Purchased this dishwasher a little over 2 years ago. It has required 4 major repairs (non functional errors) in that time. 2 were covered under warranty, one was not. Now demanding a credit for this dishwasher and/or a replacement unit of equivalent value. Well see what Samsung says, although Im not holding my breath.

Two years after purchasing the dishwasher at Best Buy it stopped running with lE error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

We bought a high end Samsung stainless steel over the counter microwave oven to replace a different one (other brand) that failed after 10 years. The Samsung one failed after 22 months of operation (out of warranty) when it stopped heating items. No noises or weird indicators to report of. Now, I am left with the choice of paying for repairs or buying a new unit (not a Samsung ever again). It is inexcusable for a household appliance to fail so soon, and that there is no indication of the failure (error code, warning) other than it stopped doing what it was designed to do in the first place.Without a working microwave, we cannot prepare kids lunches, warm our food, or cook dinner. Like other similar complaints, I am left with the choice of paying for costly and long repairs, or buying a new unit. I hope nobody else does the same mistake we did and buy a new Samsung microwave.

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

Buyer beware!! We bought our Samsung refrigerator less than two years ago. Ice maker freezes up. Does not work!! However the back plate DOES freeze up and makes the fan make a horrible grinding sound, and somehow our food keeps spoiling! Samsung is no help at all, and very rude, save your money and a headache. Also check out ** many more unhappy people.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didnt fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue. I declined the repair because I wasnt sinking another $200 in a $400 Microwave and immediately called Samsung and informed them that the keypad was NOT the part going bad from stove top grease on ALL microwaves, that it is also the circuit board. And the Supervisor said that Samsung would not cover that part because only the keypad is covered. Look folks, I worked at a name brand new car dealership as a technician and I will tell you.... ANY part that is causing the problem with the recall is covered so that the check engine light, etc is resolved and the customer goes away happy. Samsung told me when I told them they were about to lose a customer over this that they are sorry to lose me but they wont fix the recall unless its the EXACT part that lets say 10,000 microwaves have over 100 microwaves have being this electronic main board! I am very very upset over this and do not understand why they will install a part in someones microwave that wont fix the recall. Now the microwave stays on when you open the door so I guess a lawsuit is going to be coming from someone over this.

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he cant solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there’s no information, nothing. I think this is such a renowned company showing their negligence.

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.Just glad this happened before I bought the new Samsung refrigerator, dishwasher, washer, and dryer I had picked out for delivery later this month. Will not buy any Samsung product again as they forgot what customer service means. And when I asked to speak to a supervisor, the man simply kept putting me on hold for more than 30 minutes but would return every 4 minutes to say the supervisor would be on the phone shortly. I consider it a waste of time to deal with Samsung consumer department and a waste of money to buy their products.

Thinking of a Samsung fridge? Stop, turn, and run away as fast as you can. Compressor on our 6 month old unit began failing nearly two months ago. Terribly loud noises coming from compressor. Over 2 dozen calls to customer service resulted in a list of stupid hoops to jump through. Level the appliance, reset temp, buy and replace water filter... Blah, blah, blah. After 4 weeks, they finally sent technician to look at it. I was told noise was coming from inside compressor (duh) and that there was nothing he could do with it. 3 more weeks passed with no followup from Samsung. So three days ago, fridge totally shot craps. $300 worth of food ruined. Now Im pissed. So now they opened up a 4th case number, and are going to send a repair technician. Problem is, the repair company listed on service confirmation is same company that visited us first time. The same company that is not equipped to work on internal elements of the unit. Meanwhile, were living out of coolers. These people are by far THE WORST I have EVER dealt with in my life. No class, crappy products. Clueless. I no longer want it fixed. I want the piece of crap out of my house. I will never again buy any Samsung branded product. Where can I sign on to a class action suit?

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

Bought a brand new Samsung refrigerator 3 months ago. This past Friday it died. Lost a fridge full of food and ruined my hardwood floor from all ice melting. Called and they couldnt get out til Monday. They said I would receive a call later that day with an appointment time. Never got a call. They showed up without notice on Monday morning. Tech said it needed major repairs and they wouldnt have the parts til Friday. Thats 8 days without a fridge. Called Samsung call center to complain and they didnt offer anything to help us. Asked to speak with a manager. The response received was you are unable to talk to a manager. Asked for an email address for a manager. Nope not an email address either. What type of call center or any business doesnt have a manager on duty. That is an absolute lie. They just dont want to be bothered. We planned on remodeling our kitchen with all Samsung appliances. Not any longer. DO NOT BUY ANY SAMSUNG APPLIANCES!

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now its totally dead. Nothing.

Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowes had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isnt worth having my home burn down.As for the range, (NE58K9500SG) The front control knobs dont have a locking feature, I have had several times when someone would but the knob and the heating element would turn on. We dont have young kids so it really isnt an issue for use but if you do have small kids I dont recommend this range. As for the rest of the items, we havent had any issues so far.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasnt provided one. On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.

Purchased this NE595ROABSR/AA range Jan.22, 2013 at Lowes. The front right burner would cook on high even though it was set on low. Managed to deal with that. Yesterday in the middle of preparing dinner, the range shot fire with a loud explosion. Samsung does not stand behind their products and you would think that a new stove that we paid $900.00 for would last longer than 2 1/2 years.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course wont cover it because they consider it cosmetic damage! Its not cosmetic. Its defective! Never buy Samsung!!!

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no its a defective finish. We went back and forth and finally, on December 5th they called me back and said its cosmetic and not covered. I said, the finish failed, and am I supposed to look at this for the next 8 years. They said I can get it fixed myself. In addition, the oven racks are so flimsy that when I had a 15 pound turkey in the oven the rack collapsed. Fortunately the other rack was right below and I was able to fix it. You have to remember to keep the pan in the center of the rack. Dealing with Samsung is worse than dealing with the VA. I will never buy another Samsung appliance. After reading the other reviews, Im really looking forward to some of the other problems I can have.

Hoping you can give me suggestion to file a significant complaint to Samsung regarding my side by side refrigerator (RS554NRUASL). We bought this two years ago for our second home from which we only used during Christmas and summer or about a total of less than five months. Due to the pandemic, we again use it since August but the unit was already DEFECTIVE. We filed a complaint thru the Samsung website but they only accept queries for their digital units. There was even an option in their website to complain to the Samsung CEO, from which I did, but to no avail. We are also in touch with the local service rep of Samsung since the the first week of September, paid a big amount for parts and service but the unit is still DEFECTIVE! Please help.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

Samsung fridge gave out. Their Customer Support referred us to Home Service Network in NJ. They did not show for the appointment but came 2 days after the appointment--meanwhile no fridge. Also, they dont pick up their phones. Later I learned they are F at Better Business Bureau, with lousy customer ratings. Why does Samsung use these people??

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I cant use the water feature.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasnt coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can’t keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer. I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldnt tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered. That coupled with having to make another appointment once the part gets here means I won’t have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

Had this refrigerator 2 years. Ice maker freezes up. Had to replace evaporator fan which burned up due to ice accumulating in back of unit. Unreliable piece of garbage!!!! They should be ashamed of taking money for pure crap. Load it up and take it to the firing range.

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. Its an on again off again problem leaving us never knowing when our food might go bad. Yesterday it stopped working for hours so I ordered a Whirlpool (which I shouldnt have to replace a rather expensive 4 year old fridge) online from Lowes. Then about 10 pm it just started working again. I called a repairman only to find out that, between diagnostic and the fix, someone would have to be here about 2 to 3 hours. My husband and I are both high risk if we get Corona so I really dont want someone in my home. Now I dont know whether to trust it or go ahead and spend another $2000 (were on social security and cant really afford it) or just hope and pray that we dont get sick from eating spoiled food if it goes out and comes back on while we are sleeping. From what I see on this forum Samsung, you have caused so much stress and anxiety with your defective products, not to mention possible illness. You should (but Im sure youre not) be ashamed!

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

I purchased Samsungs top-of-the-line French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowes in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door wont seal very well so items dont stay cold.After several frustrating calls to Lowes for service, I finally got a call from their authorized repair person who told me its not under warranty any more. We argued and I had to call Lowes again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them its not under warranty. And again, another call to Lowes where I am told its under warranty. The next day, I got a call from Lowes telling me that it was never registered as sold with Samsung so theyre using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowes hadnt bothered to inform Samsung.A day or so later I got another call saying Samsung has now been informed of the sale date and that its under warranty. Now I cant get anybody to work on Samsung. Even their authorized repair centers say they wont work on Samsung appliances anymore because Samsung wont reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like Im going to have to sue Samsung.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

We purchased about 5 years ago. 2 years in, had ice in freezer. From there situation got worse, water on floor ice, in fridge. Chalked it up to a lemon until I read all these reviews. Then I got mad. Called Samsung only to be told out of warranty. Nothing we can do... Try standing behind the crap you make. NEVER AGAIN.

Dishwasher not even 2 years old and have had repair person come 3 times. This is the last straw. The unit will not turn off and saying there is a leak but tech still wasn’t sure what was wrong with this piece of expensive **!!! Will never in my life buy Samsung products again!!

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

Unfortunately, 1 is the lowest I can rate Samsung!! Do NOT buy Samsung, simple as that!!! Ice maker freezes up consistently, company wont do anything about it and it is a KNOWN issue. Do NOT WASTE YOUR $$.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

I purchased my Samsung refrigerator June, 2015. Within 6 weeks, water started leaking from under the freezer. I called Samsung customer service who attempted to give me some how-to information. This did not work. For over 1 year Ive tried to rectify the problem via Samsung until they finally said, sucks to be you!, your appliance is out of warranty. I pushed the issue and was told to submit receipts, which are on thermo paper and no longer readable. It has been determined to be un-repairable because there is no Samsung service repair in my area. Likely a simple adjustment needs to be done, but Samsung will not authorize repair. They tell me that I will have to send in the paperwork, all labels from appliance, the cord (plus a video of me cutting said cord), and they will review the file and send me a check... OK... let me trust that process.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

We bought this dishwasher February 1 of last year and it failed February 3rd of this year - two days after the warranty expired. I am absolutely furious in part because it barely lasted 1 year and that I just mailed my last payment. Samsung support was absolutely no help other than to contact a local repair person. The repair people graciously offered me a price of $150.00 to diagnose this POS plus parts. Japanese companies used to be committed to quality but obviously not when it comes to appliances. Id love to send this unit to their corporate headquarters with a letter telling them exactly how I feel about their product.We also purchased a refrigerator at the same time and as you can imagine, Im praying its made better than their dishwashers. I now have a beautiful piece of junk. Ill be looking for a different manufacturer and will NEVER buy anything Samsung again. This is my first and LAST purchase of their products. Ive been looking at their televisions but considering this purchase I will pass. SHAME, SHAME, SHAME!!!

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

We just remolded our house. We had beautiful hardwood floors installed throughout the house including the kitchen. We bought new appliances, a Samsung package including the Refrigerator, Stove, Microwave, and Dishwasher. All of the appliances are junk. The biggest kicker is that our new 6 month old refrigerator flooded our entire house. The hardwood kitchen floors are ruined and the basement is soaked in water. I was told, not to buy Samsung and I did anyway. What a mistake that was. 1000s of dollars of repair to do. Already the stress of the drying machines to suck up the water is maddening. DO NOT EVER BUY SAMSUNG APPLIANCES. YOU WILL REGRET IT. They deserve to be sued!

Purchased 5/31/18. Installed by Sears 6/8/18. Warranty out according to Samsung. Today is 6/819.. Same control panel out, will not turn off, had to turn power off at breaker. I will never buy another Samsung Dishwasher ever, our old cheap Whirlpool, lasted 15 years. 700.00 for this stainless steel, piece of junk. 1st repair was 1 month old. Buyer Beware.

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

Extensive research prior to buying including Consumer Reports. Extremely disappointed!! Ice maker leaks into fridge and freezer have to manually defrost every week. Ice maker on door quit working. Shelves broke twice, switches to demo mode by itself destroying food, periodically simply shuts itself off. Repaired every year till extended warranty ran out and they would not let me renew it and of course it broke again the week after.

I am use to buying Samsung brand for about 5 year. My friends and family had good experience with the brand Samsung. I recently purchased a house and need appliances. I bought a refrigerator a washer and a gas range. The first two days that I had the washer it wouldnt spin so the store that I bought the washer replace it. Then the fridge had issues so my home warranty cover the issue. My stove range panel doesnt work and it was still under warranty with Samsung. They brought two technicians out to my house and I missed 2 days of work to try to get this resolved. The company Samsung then said that they wont replace. I escalated the issue to a supervisor and the supervisor said, Sorry. They cant do anything. I dont recommend anybody to purchase their products. Its quick to have problems. Will never purchase any of their products ever again and will recommend my friends and family to purchase nothing from Samsung.

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Bought from HHgregg a Samsung stainless package 08/01/13. Delivered and installed it 09/07/13. Everything worked great for a year except the dishwasher (DW80F800 series with stormwash). This dishwasher was why it took a month because it was an upgrade to the one on order but was out of stock. This dishwasher sucks! Not only does it not dry dishes from the beginning when I got it; yes I use the jet dry liquid rinse aid, error messages now keep coming on even after repairman came and replaced the main board (which took almost three weeks of hand-washing dishes), it does not have a heat drying element. $700 piece of **, after reading all the reviews of the same thing happening with lots of other Samsung dishwashers. As one reviewer said, Samsung needs to stick to making cell phones!P.S. I now have another repair order for this 15 month-old dishwasher and if he cant fix it this time Im gonna insist on a re-select from hhgregg and get a more reliable dishwasher.... The fridge, range, and microwave work well so far but STAY AWAY FROM SAMSUNG DISHWASHERS! ...or anything they should make that requires water. God forbid they start making hot tubs!

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

Our Samsung RFG 298 Series Model RFG298AAS Refrigerator is only 4 years old and since we bought it, we have changed quite a few parts. And we continuously have water on the bottom drawer as well as the top of the freezer. The flap that covers the water dispenser broke on its first year. We Should Have A Mass Action Lawsuit Against Samsung... Especially they are not doing anything about it... Apparently we all have the same issues with water always in the vegetable and bottom drawer...

HORRIBLE!!!! I bought a fridge on the week of Black Friday 2014, the day of the delivery they called me saying it was damaged, and I would get a new one in 3 days, I let 2 weeks pass and I still havent received a new fridge. I went to Home Depot and they called Samsung and said that my delivery address always changed to Arcadia (I live in Palmdale), we fixed the delivery address after Samsung has said I changed it, which I didnt! And they would deliver it the first week of January, a whole month after I initially ordered it. When the day of the delivery came, the fridge was damaged for a SECOND time, and not to mention the unprofessionalism from the 2 delivery associates. They urged us to keep the damaged one, we declined. We had to wait again for another fridge. We called for compensation they promised us 200$ dollars that would take 6 weeks to process. Its been 3 months and I called them today and they said they denied my compensation. SAMSUNG is horrible, I will definitely never recommend Samsung to anybody and I will make sure corporate hears about this!

Stove info. Samsung 30” range. Model #NX58K9500WG/AA. Serial #0DQN7DDH600185N. Purchased from Lowe’s on 11/15/16 for $1424.05. Warranty period through Samsung Protection Plus 11/23/2017 to 11/23/22. I am hoping you can help me resolve a problem with Samsung Corporation. We purchased the above stove from Lowe’s in 2016. My husband and I had been noticing headaches and burning eyes for 2 or 3 days — more pronounced when using the oven. As one of our CO detectors beeped off and on, we called the fire department. They checked out the air quality in the house and found carbon monoxide levels 3 times safe levels in the bedrooms. They checked the gas furnace and gas water heater. Neither one was leaking carbon monoxide. The firemen called Alliant Energy because they said Alliant had equipment that more accurately measures deadly carbon monoxide levels. Alliant determined the leak was coming from the Samsung oven. Per the Alliant technician it was not leaking from the connection — it was from the oven itself. We have the written Caution Notice from Alliant Energy stating the defect is in the oven. We also have the run sheet from the fire department indicating CO three times safe levels. I contacted Samsung twice to get them to send a serviceman. The serviceman checked the oven on 12/18. He had no CO detector and did not turn the oven on. His work order said we had no warranty which is incorrect. It also listed “Operation/Smell/Smoke/Burning Smell.” The service was required because of CO leak reported by the Alliant Energy technician not the stated product symptoms. Samsung did not call me back to follow up concerning the repair. I called them requesting the disposition of this dangerous oven which we cannot safely use. I suggested they send another repairman to measure the CO2. The Samsung Pro said they were not going to waste additional time on this repair. A very poor customer service response especially considering the extent the default. I contacted Samsung again on 12/24 restating my complaint, concerns, feeling Samsung is responsible for resolving this dangerous appliance. I was told the situation is in fact very serious and dangerous and Samsung is very concerned about me safety — a script they all repeat. They said someone would contact us in 24 hours. As no one contacted me by 12/29, I contacted Samsung again. Same story, “this is a very serious situation.” The Samsung Pro said he would make a new ticket ASAP, correct the error in the stated repair needed and add the need for a CO measurement tool to confirm the Alliant Energy technician’s report. I offered to send them a copy of the Alliant Energy findings to save them the time and effort they were unwilling to expend in earlier communications. I have contacted Samsung 12/12, 12/17, 12/18, 12/24, 12/29, 1/4, and 1/6. Every time I have contacted Samsung the last line of their communication is “do not use the oven.” It confuses me that Samsung contends the range does not need repair but always note DO NOT TURN THE OVEN ON.We have not been able to use our oven safely (and have been advised by Samsung NOT to turn it on) since 12/11. We have contacted Samsung 8 times — all on my initiation, not their followup. I understand these ranges go down a manufacturing line and errors can happen. What I do NOT understand is why Samsung cares so little about their customer service when their product is clearly and dangerously defective. This defect is not a leaky ice maker — it a poisonous gas-producing range. It is appalling that Samsung is so unwilling to correct an error they created which could cause death to the consumer whose only mistake was purchasing a Samsung product.My latest 2-hour phone conversation today with 3 transfers that resulted in disconnects. The result of the last conversation was in order to resolve these defective stove situation we need a second opinion. Samsung has only one service center and their serviceman checked on our stove with a ticket that had the incorrect problem listed. There is no other Samsung serviceman in this area other than UTech. A second opinion from the the same service company that gave you the first one is like getting a second opinion from your doctor’s partner. Now we cannot move forward because Samsung doesn’t have another service center — how is that our fault. I have a written copy of the service ticket from Alliant Energy to verify their finding.It is difficult for me to understand why we are the people without an oven for almost a month, the people making repeated calls and being on hold for 30-45 minutes, and having to worry about having to settle for a stove in our house that has been repaired by the same company who built the defective one. How reassuring is any of that? Why doesn’t Samsung want to do the right thing? None of this is our fault but we are the frustrated consumer who Samsung does care about. Again, this is not a leaky ice maker — it is a carbon monoxide-producing range. We have no reason to make this up this mess as this is only causing us fear and frustration and Samsung Corporation is not helping at all.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products. I have a daughter that is an Interior Designer and she will never recommend the products again. My other daughter is a Realtor and she will be informing all her clients of my problems. My new mission in life is to make sure everyone know what poor quality Samsung has in service and products. If you read this PLEASE do not make my mistake. I took the extended warranty on the big four door fridge. The ice maker freezes up every two months even with biweekly cleaning. Takes the company at least three (3) weeks to get here to repair it. The only answer is to not buy this product. Friends dont let friends buy Samsung. Dont buy Samsung!!!