We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Largest most expensive refrigerator Samsung makes. Ice maker wont open. Has stopped making ice. Vegetable drawer cracked on right site. Temperature module, which is also the framework for the drawer is also broken. Total Junk!

We purchased a Samsung black stainless steel French door refrigerator 6 months ago. We love the fridge but it was time to change the water filter (water and ice in the door). I just found out I have to SHUT OFF THE WATER SUPPLY TO CHANGE THE FILTER--- MAJOR DESIGN FLAW. I either have to pull the fridge out from the wall (big fridge -- hard to do) or shut the main water valve off at the street. Thats just wrong... What a pain just to change the water filter every 6 months.

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowes when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later. We been using the range for about 6 months now and the oven just never seems to be right. The Tech has been out twice and says, Everything checks out? So, Thanksgiving come around and we do a Turkey, all timed out according to the oven temp and time for the 20 pound bird. 5 hours later and the temp wand said it was done. We took it to our Daughters house and began cutting -- nope, not done. It look done, but pink meat and really pink and red around the thigh joints. Closer to the breast the white meat was slightly pink as well.If you want to do cookies you have to settle for near burnt outer crust, making for hard cookies, if you want the centers to get done. The oven may test right but somewhere along the way, through the process of heating and cooling to maintain temp this oven is failing. Looking to get it replaced. We would even stay with Samsung if they would agree to a replacement of a different model. Im for going back to an Electric. That is a lot of money for a range that only half works. We had a cheap wall oven that worked great for all baking, did not know how well it worked until we bought this Samsung.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks Ive been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is Maam we will get back to you. Maam you will have to wait 24 to 48 hours. Maam you will have to wait 24 to 72 hours. Maam its being processed now. No maam you cannot speak to supervisor. I heard what you said maam. I will not let you speak to supervisor!! Oh and Maam you will just have to wait for your refund. We dont know when that will be. Most disgusted by the Samsung Company.

We have the same issue with Samsung refrigerator model RS263TDRS/XAA purchased in 2011. The fan makes loud noise and stops as soon as door is opened. The icing inside the casing is leading to this fan noise. Samsung sucks. Add me to lawsuit. Please send confirmation when done and send updates on the lawsuit. Thank you.

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

Cost about $2800. Pros: great energy savings, LED light, very well lighted inside and good use of space. Cons: The drawers are not seamless so food, spilled juices, spilled sauces flows into the seams and will NEVER come clean. The glass shelves are not seamless and the same issue with cleaning is the result. The Ice maker worked great for the 1st year after which it continuously leaks water down the front of the door and makes a high pitch whining noise 24/7. Samsung will not warranty the ice maker. The French doors do not open all the way so it is a real struggle pulling out the drawers and shelves. Recommendation: NEVER purchase a Samsung fridge... EVER AGAIN.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

I have owned this pricey Samsung Induction Range NE58H9970WS for two years and am having oven issues that I would consider to be safety related. When using the lower section of my flex oven, the broiler in the top section comes on although not in use. It gets extremely hot and oven starts to smoke. On two occasions, the broiler remained on when oven features where all off. We had to turn off the circuit breaker to get it to stop. Samsung has indicated to me that there must be an internal hardware issue (no kidding!). I will be contacting the service technician in our area to have this rectified. Although I do love the induction cooktop, I would not purchase Samsung in future as it was expensive and they appear to have poor customer service.

When purchased my new kitchen for my wife 3 years ago, we were big fans of Samsung. The fridge was beautiful. We got it from Best Buy along with the Flex Duo range in SS to upgrade from our old black appliances (Kenmore, French door). We had warranties on everything and thought wed be safe. Never expected to use it as much as we did. Two times in three years of ownership and then being disabled vets, I was tending to my wife in the hospital and missed the warranty expiration date by one day and Best Buy refused to restart it. Probably because of all the problems they were having with the fridge. Now Im left trying to keep this fridge going as best I can. Sadly the old Kenmore that has been running for all the time that Ive had my new Samsung is still running problem free in my garage! Samsung should either step up their game or stick to televisions. Youve never seen a Whirlpool or Kenmore phone. Do what you do and do it well! Nobody has an extra $2000 laying around to fix a companys errors!

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

We liked the middle drawer and the fact that you can open a little door to get drinks out without opening a regular door. Will NEVER buy Samsung ANYTHING again. The right side door started on day 1 making a horrid noise when shutting. This took three service calls so far. Seems to be okay after third fix! Then ice maker froze solid, couldn’t even pull out the tray/bucket. So to fix it, we had to unplug the fridge for several days before they came to repair it. Because of a problem with a different fridge that we put our stuff in for those three days, we lost all food from the fridge. So they came and put in a new ice maker with updates from Samsung. Uh, well, now 3 months later, we have an ice maker completely frozen solid again. Unbelievable! And now out of warranty. We had moved from a GE Profile kitchen in which nothing had a problem for 15 years, and mistakenly chose Samsung! What happened to this country wherein these companies can sell subpar crap for outrageous amounts. This goes for TVs as well, that only last a couple years if you are lucky!

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

I bought the whole package of Samsung products and over a few years little things start to break and letters have fallen off of the microwave, igniter is bad in the oven, ice maker freezes up, washer lining went bad and started leaking. Their product is crap and the customer service is trained not to help you, they tell you there’s no one in your area to fix it, that you need to find your own repair man. My question is why does Lowes and Home Depot and other retailers sell and support them and you don’t have a service center for them. I will not buy another Samsung product, and I suggest you research before spend 8000.00 dollars on junk.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator Ive ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

I bought a Samsung RF28HMEDBSR French door refrigerator 12/11/15 and it is not working correctly. I called an authorized repairman and they have replaced the ice maker, ice bin, auger for ice maker, some kind of filter on the back and it is still the same. They now say I need 2 defroster 1 for the top and 1 for the freezer. I have already spent a lot of money on this sorry refrigerator. The ice maker is still freezing up, dripping water and not keeping proper temperature. I am very unhappy with all this on a 1 1/2 year old refrigerator. My repairman wont even answer my calls now.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

This stove is awesome it does everything that I want and has no problems with burned lighting as are old stove did even though it is converted to propane. It was easy to convert and adjust the flames.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!

Tonight as I was cooking some appetizers in the oven at 375 degrees, we heard an odd buzzing sound, then a pop, then black smoke started streaming out the upper back part of the oven, accompanied by flame. Our house now reeks of burned electrical components. Until this point, the oven has worked fine. We bought it in November of 2011. We will never buy a Samsung appliance again. I will be phoning them tomorrow morning, but I highly doubt anything will come of it. I guess its okay to spend hundreds on an oven that will only last that long and be a huge safety hazard. I will repost after I talk to them.

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

We purchased our Samsung refrigerator 4 years ago as new homeowners. Towards the beginning of July this year, we started having issues with the freezer not keeping things frozen - ice cream melting, meat thawing, etc. After trying the recommendations in the manual and unplugging it to reset it per Samsung, it seemed like our problem was fixed... for about a week. So I called Samsung again. On July 21, a technician from one of their service centers, MidAmerica, came out and discovered our sealed refrigeration system was leaking (evaporator & compressor - attached is a picture of the evaporator; all the coils are supposed to be covered in ice and only the top one of ours is due to the loss of coolant)... he also informed us that the sealed refrigeration system was still under warranty (5 year warranty stated in manual). However, he couldnt fix it because he supposedly just moved to our state and didnt have the insurance/licensure to carry the parts... a little fishy, but he said we should be able to call Samsung and they will find a trained technician to fix it. Turns out - Samsung has no trained technicians for sealed refrigeration systems in our area, so they told us to find our own and they will reimburse us but only if the technician we found diagnosed the same problem... okay? So we call Mr. Appliance and they were fantastic! They came out on 7/30. They diagnosed the SAME problem but stated it would be over $2000 to fix it. They also informed us it was probably only a matter of time until our fresh food side stopped keeping things cool too. We were shocked. The refrigerator did not even cost that much to begin with and we also dont have $2000 lying around. So I contact Samsung again, spoke with a girl named Brady. I offered to email her the quote as well as our proof of purchase to show that it seemed ridiculous that we were going to repair a refrigerator under a manufacturers warranty for more than it was worth when we bought it. She put me on hold for a brief moment and came back to say we just needed to pay it and Samsung would reimburse us (mind you, there has never been anything in writing stating they would reimburse us... theyre expecting us to just go on their word). Refused to let me email the quote to them and also refused to let me speak to a supervisor about the issue. She stated a supervisor would email me... which never happened. In the meantime, we called Mr. Appliance about ordering the parts and they stated it would probably take over a month to get the compressor from Samsung... so my fiance calls Samsung to inform them of this. In our minds, it should not take a month (possibly longer) to get a warranty issue fixed! Asks to speak to a supervisor, on the phone for over an hour and talks to three separate people who are not supervisors and just keep saying its their policy to have us pay this exorbitant amount of money and expect them to reimburse us. We suggested that they just replace the refrigerator - they keep indirectly saying they will find a way to get the issue resolved. They say a supervisor will call us back in 24-48 hours... we wait 3 business days and havent heard anything, so I call them on 8/6. I spoke with Michael, who was very nice and genuinely seemed shocked that it was taking this long to get this fixed. He actually wanted me to email him the receipts and proof of purchase unlike Brady and stated they would be calling Mr. Appliance since they were the only people who said they could truly fix it. We were relieved. This was short-lived however because the next day they assign our ticket to MidAmerica AGAIN and some other local company (J&D) who had already told us they dont have someone trained in sealed refrigeration systems. By this time, I am irate. I call again and tell them to refer to the images of the receipts I sent, associated with the ticket number from my phone call on 8/6 with Michael. Gregory tells me there are no images with that ticket number. I felt like I was going crazy! These people are ridiculous. They are like robots every time you call - there is no history of ongoing issues, they close ticket numbers before the problem is resolved and just open a new one every time. They give you the run-around and obviously no one truly cares about resolving your problem. I submitted the images again and am still waiting on another phone call. If this product wasnt still under a manufacturers warranty, I wouldve been done weeks ago. It has affected our quality of life from the stress and time weve put into this and weve spent more money than anticipated on going out to eat and frequent grocery trips for fresh food. I feel defeated. I wish there was a no star option. It is somewhat comforting to see that so many other people have had issues with their Samsung refrigerators, as well as their customer service department, but also so unfortunate. I would NOT recommend any of their products to anyone at this point. I would never want anyone else to go through this like we have. Please consider this review (I know its long - sorry! ), as well as all the others, before purchasing a Samsung product.

Our 2 year old Samsung refrigerator went out a week ago. After spending several hours on chat with Samsung and 1-1/2 hours on hold I was given a service company in our Des Moines market of 500K people (they have only one). I called them and was told it would be 2 weeks before they can get there. So I called around Des Mioines to get someone to fix the unit and no one would service a Samsung. I called Lowes where I bought the unit and they were able to have someone out in two days. The evaporator had gone bad so it is under the 5 year warranty but we are now waiting 10 more days to get someone out to install it. Beware of Samsung customer service and response time when you consider a purchase.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasnt cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who wont work on Samsung at all. Im stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

My new Samsung stainless steel refrigerator was installed 2/10/18. Unfortunately, upon peeling off the film, there are two dents in the left French Style door. I notified Samsung, Monday, 12th and was told I was outside the return range of 48 hours. All Samsung wants to do is provide excuses instead of fix this issue. I was told to contact Samsungs, Escalation Customer Relations. When I called their toll free number, I was greeted with one of the rudest service reps Ive dealt with. He refused to transfer me to the ECR department, despite the fact I gave him my order number. He initially requested this number as if he were going to transfer me as I requested. Instead of doing so, he blatantly stated he would not do so. Samsung has the images of the damaged door. This is the WORST customer service ever.

I will NEVER buy another Samsung product ever again. BUYER BEWARE. To say I am frustrated and disappointed would be a gross understatement!!! We purchased our Samsung French Door fridge RF31FMEDBSR 3 yrs and 4 months ago. We spent $2200 on it thinking we were buying quality. Boy were we wrong!!! The seal has disintegrated twice, the ice maker works on and off and the shelf on the door came crashing down one morning on my sons foot sending glass jars crashing all over the floor and bruising his foot. I can no longer affix the shelf as the door is torn down to the insulation.I have attempted to get straight answers on this since Dec 21, 2016. I have noted names and dates of people I have spoken to each time. Like many others I was told to contact EEFIX a local authorized repair company to come out and diagnose the problem to the tune of $80. I was also told that I would be reimbursed for that cost once EEFIX uploaded the info on their end. Let the merry-go-round begin.I did everything I was told to do, and all I got was a lot of empty promises and now what seems to be untruths. Fast forward to today, Mr. Derek in Greenville proceeded to tell me that Samsung would do nothing because EEFIX did not leave any documentation. Of course, I called myself, to hear that they couldnt diagnose that the door was defective but broken. HECK!!! I knew that! What did I pay $80 for? Where is my refund? Oh I know Samsung isnt in the business to service just take money for cheap products that they are well aware are having issues. This is my 1st stop, next will be BBB and then small claims court. I will become their worst social media nightmare. All I want is my refund and door fixed.

Bought a French door with middle divided door model 3 months ago. It stopped freezing and cooling but digital display indicated temp ok. After discovering food in freezer thawed and no ice, had to discard contents. Samsung sent repair man and he replaced parts and left. It was not fixed. Called back for second visit for repair and did not have needed parts. Came back 3rd time and replaced motherboard on January 20th. 3 weeks later, same problem. Discard food, called Samsung and insisted on replacement and was told technician would come out and deem it unrepairable. I agreed but said will not allow another repair. Tech came out with more parts to fix it. I refused repair, just asked him to determine that the same issue had occurred. That was yesterday. Today on multiple calls with Samsung customer support and was told it would have to be fixed again, refused to replace this obviously defective unit. I am looking for a solution, but dont think it will come from Samsung. Contacted Lowes where I purchased it and was told it would have to go through manufacturer (Samsung). what ever happened to backing up your products? Never, ever will I buy ANY SAMSUNG product again. We are out over $2000 for the refrigerator, approx. $500 in groceries, and several hours of lost wages. Sears... Here I come. Kenmore seems to be the way to go. Lesson learned. Buyer beware!

Samsung informed a company called USSI to repair my fridge. USSI charged me $129.00 to have someone come out to diagnose the problem. They then charged me $438.09 for parts and labor. Nobody ever came back to fix the fridge. Kept getting a runaround from the technician and the company. Nobody had the courtesy to call me and tell me whats going on. Also, Samsung was of no help. They kept giving me the standard Im sorry youre having a problem. Had to get a local repair company to fix my fridge.

We installed our new Samsung dishwasher (DW80F600 series) in December 2013, and didnt even have 6 months before it started breaking. Lots of things replaced (water inlet valve, ECS sensor, main board, etc.), but it was never more than a few weeks of light use and it stopped working again. I will never buy another Samsung appliance again! Service people were no help either.

We purchased a Samsung refrigerator (French door/stainless steel type) because we had a small space to put one in so it had to be a certain dimension. I will NEVER buy anymore Samsung products again! Less than one year after we bought it I started to notice that ice was building up on the ice maker so it had to be defrosted every month or so. Next the ice maker fan stopped working and you cant buy just the small plastic fan...no. You have to buy the whole unit at $150.00. Thanks for forcing your customers to spend way more money than you have to! After having the fan unit replaced we noticed that the ice was building up even more and preventing the arm from moving the ice into the ice bin. After calling the repairman, we found out that the ice maker is now broken and it will not make or dispense ice. He also called Samsung for a replacement part and found out that the icemakers are on backorder so it will be a couple of months before we get one because the amount of people waiting for one is rather large. Evidently we are NOT the only people with this problem. We are now looking at spending another $250.00 for a new icemaker. All of the Samsung products I have purchased (washer and TV) have turned out to be crap. The washer had a recall because of the motor causing the lid to blow off of the washer so we got a crappy 150.00 to go buy another new washer that was NOT a Samsung! The TV the screen went out so we bought another TV that also was NOT a Samsung. I will never buy another Samsung product (including phones) because their products are cheaply made and breakdown soon after you buy them. I would never recommend their products to anyone EVER!

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think its going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner. So I researched the problem and realized there are thousands of people with the same problem along with a class action lawsuit for the same issue Im having. Then someone mentioned the temperature not regulating properly. So I got a thermometer and seen that I have it set for 34 degrees and the temp inside was 20 to 44 degrees that I have seen with my own eyes. Over 40 degrees is unsafe for food. They are giving some people a horrible time getting a fix or even a refund. DONT BUY!!!!

My stove caught fire... enough said! Do not buy any Samsung stoves.

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

The ice maker on this is faulty, I have read several reports after trouble with ours and it seems to be a recurring issue. It makes little to no ice, freezes up, makes a horrible sound and drips water every time you try to get ice or water. It took 5 appointments all with 6 hour windows for them to finally say it was faulty. I am expecting a reimbursement check and I will never buy this fridge again.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

Save yourself the hassle and do not buy this refrigerator!! I am having the same problems everyone else is. I bought this refrigerator in Nov 2015, then in Nov 2017, the fan on the back started to make noise and then it stops cooling. Then the ice maker stopped working. I have the extended warranty. Today will be my 8th time calling the extended warranty company Warrantech. They are USELESS!!!! Numerous parts have been replaced. All I get is the runaround. Warrentech on the phone tells me its up to the technician to decide if the fridge cannot be fixed. The tech tells me, All I do is what they tell me to do. I WILL NEVER EVER BUY A SAMSUNG REFRIGERATOR AGAIN. AND BRANDSMART DOES NOT STAND BY THEIR PRODUCTS! They make the sale and clean their hands. Very upset consumer!!!!

We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.

I bought the Samsung Refrigerator in 5/14 from Best Buy (I will not go to Best Buy for anything). I started having problems with the ice maker not making ice in a few months and continue for over 3 years. My neighbor was nice enough to explain to me that the frig wont make ice if the frig is not level. Call someone out to level it. The installer and the repairmen should know that. It still would quit making ice, but I was able to knock the ice off the ice maker and it would start making ice again. The last 2 weeks, I am not able to get the frig to make ice.Back in April, the frig sounded like it was in the 500 road race. I called a repairman out and said it needed a evaporator cool kit. It 2 months for him to get it. He installed it and 2 weeks the terrible noise again was back. Called the same guy and he said he could install another kit, but it would continue to have problems. He said that Samsung does not allow the repairmen to know much more about the frig. He said that the refrigerator will eventually quit running. I needed to contact Samsung. I did that and he couldn’t find any repairman in my area. What a bunch of crap. The service is terrible. The frig is awful. I did write the CEO and President Tim Baxter and I didnt get an answer. I hate to pay over another $2000.00 to get another frig in less 4 years time.

Our Samsung fridge, purchased with our townhome in 2012 has an obnoxious odor coming from it. We have removed everything, turned off, cleaned thoroughly, restarted and still the odor persists. Smell does not come from anywhere specific (that we can locate) but is strong enough to permeate throughout our house. We called Samsung and were told to check our fridge for rotten food - daaah! We are not that stupid and frankly feel insulted. Looking at comments on Google, we believe that Samsung has a problem with this unit but does not want to admit it. Any suggestions or advice?

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

COMPLAINT ABOUT Samsung Refrigerator Model No: RSA1STMG. Almost 3 months ago we have bought new appliances for the new kitchen; one appliance was a Samsung refrigerator - Owner Safaan **. Model No: RSA1STMG. Serial No: Y6VU4AD6200261. It looked good, water, ice, child lock, all the bells and whistle.After three months of purchase the refrigerator started problems and losing its cooling which gradually increased and in tow three days it totally out of order. The refrigerator was still under warranty as we bought just three months ago. We went to Samsung below outlet from we bought this refrigerator. Their services are very poor even they dont have manners to deal with customer. If we dont get proper feedback we do not buy anything Samsung. NEVER will I purchase another Samsung product and I plan to tell everyone at the store how Samsung treats their customers. Dont buy any household appliances by SAMSUNG. They are poorly designed and cheaply made. They do not back their products at all. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!Below are the details of Samsung outlet: Samsung Digital Plaza. Shop no:2 Ground floor, plot #7 Mustafa Center B.M.C.H.S. Block # 3, Sharfabad Karachi, Pakistan. Sale Man ** Cell# **. Email ID: **. Samsung technician came out, stood next to the refrigerator, and diagnosed the problem without touching the appliance and never come back since. Its been 15 days. We are regular customers of Samsung and are using many Samsung products since many years. Currently we have two sets of Samsung s6 edge plus, one Note five which are under warranty and also using Note 2 and two sets of S4 and google Nexus also many more products. Hope we will have proper feedback from Samsung. Thanks!

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

Purchased appliance in November of 2017 but did not receive it until December or January. It is now September 14 and I have had the original and 2 replacement ice makers. Now it is frozen again. So now I am going to be getting ice maker number 4. I believe the refrigerator is defective and that is why the ice maker is failing. I want a replacement refrigerator.

Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the unit broke - would not drain and then the circuit board fried. Initially, Samsung said they would issue a warranty allowance (even though it was 2 months beyond the warranty date) and would arrange for service or provide a new unit. After 5 days, during which they failed to find a technician, they decided they would not provide any help or compensation - I was out of luck. What kind of company is this that they sell people a product costing hundreds of dollars, it breaks after a year and thats it?! Every service person I have spoken to has remarked that Samsung DWs are extremely poorly made and designed and the advice I got was to not fix it and go buy a Bosch instead. Between multiple service calls at my request and the new unit, Im out well over $1000. I hope somebody organizes a class action lawsuit.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

This was my first Samsung appliance and what a great stove its been. 2 years strong and couldnt be more happier. Im sold on Samsung so much I purchased the fridge to match. About time something is quality made.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

4 door Samsung Refrigerator Samsung RF23J9011 - Bought this fridge in July 2016 brand new from HH Gregg. A year and half later (Dec. 2017) the refrigerator portion of the fridge stopped working. It was 2 weeks before someone could come look at it. Samsung used a company called MetroTech. I had to pay 90.00 for an assessment and wait another 2 weeks for a part. The problem was with the seal which was covered under warranty as a defect. 2 weeks turned into 3 and the part was installed but it did not fix the problem. So Metrotech advised Samsung to replace the unit which they refused until Metrotech put in another part. Another 2 weeks of waiting and Metrotech put in the part. Upon doing so the inside panel of the fridge was damaged. Plus this did not fix the problem. The 4th time Samsung sent Metrotech out, Metrotech advised Samsung to replace the unit. A unit Exchange process was put in. When I called Samsung they told me they needed a certificate of ownership. I do not have this as it was still being paid for however, the account was in my deceased spouses name financed through Synchrony bank. HH Greg went out of business. Synchrony bank will not let me pay for the fridge because they filed a claim against the remaining balance in probate - even though I tried to pay for it. Probate will not end until sometime in May. Samsung will not replace the defective fridge without it showing the fridge is paid for. I do not know what to do? I think this is horrible and will never buy another Samsung product. EVER.

We bought a new Samsung convection microwave, Model MC17J8000CS, and a Samsung refrigerator, Model RF4287HARS/XAA, which was delivered Sept. 14, 2016. Microwave - Suddenly stopped in middle of heating vegetables 13 months after purchase (last night). Great! Refrigerator - Frequently, the middle drawer gets hung up and won’t close without a few tries. Just don’t open it too far and keep trying. You’ll get it; well, I always have. If you change from CRUSHED ice to CUBED ice, be ready for NO ice to drop into your glass. Open the door and you get your ice. Yes, it’s all over your feet and the floor but at least you know where it is. On the positive side, I think they’re attractive appliances. My husband thinks they spot too easily but I’m ok with that. In all fairness, he is the one who cleans them.

The left top heating coil will not turn off causing fire and burnt food, the oven fan quit working and the oven will not heat to set temp.

The warranty is up in our fridge and the light bulb has gone out. Im unhappy with Samsung appliances, and do not recommend buying any of their products. As soon as the warranty expires, the appliance falls apart. And they will not fix it. They want more money from you, after spending $2,000.00 on a fridge! The first day I bought it, the handle fell off!! It was still under warranty, but they wanted to charge me $150.00 for a service repair. I called Home Depot, where I purchased it, and they showed up the same day. Home Depot fixed it with no additional fee. Hooray for #HomeDepot! They stand for their service.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

My husband has been buying Samsung product for 20 years and since building our new home of course all of everything has to be Samsung...well either theyre under new management or they are getting too comfortable with their name, because we have had bad experience with the oven the 1st year. The door got stuck self cleaning and burned out the display panel and still cant see the numbers on it even after getting it fixed parts in all service paid $400. Microwave numbers seems to jam sometimes but still work. The Samsung vacuum cleaner has no adjustment, very hard to push and now 4 year later within the 5 year of our new home the refrigerator bottom freezer does not work.We YouTube fix it yourself and nothing has worked...top work but bottom doesnt and not to mention the dishwasher top rack will fall on one side off the track. We paid cash from Best Buy for all of our Samsung appliances and I am very disappointed and wait a minute our 50 tv all of a sudden had gotten a green line to appear in the left hand corner. Dont know how that happened...we are 50 year old. No kids to cause any of this damage nor do we have pets. We are very clean people and dont want to have to replace all these but looks like soon its gonna happen so this is our past experience with Samsung products

Dishwasher is 2 and a half years old and does not finish washing cycle. The delicate light turns on during the wash, and the machine stops. We had a Sears tech come out, nice guy, replaced the float on the side and cleaned sensor. Still broken. Said it could be the control panel and replacement was over $300. I called Samsung and they said they couldnt help me. I spent 8 hours trouble shooting this piece of garbage and am looking forward to getting $5.00 at the dump for metal recycling when I tear it out. I will NEVER recommend or buy another Samsung product ever. Just look at their phones. CRAP!!

This dishwasher was purchased in 2013 and quite frankly has never worked properly. The door over the cup which hold the detergent sticks and doesnt open 5 out of 10. The contents is never sparkling clean and ALWAYS wet no matter what the setting. Incredibly disappointed as we actually love our Samsung televisions! Our Samsung microwave didnt work well either and had to be replaced within 6 months. Stick to television Samsung.

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

My range stopped working on January 12th. I called Samsung. I was told there isnt a warranty and that they dont support their products for more than a year. If I spend a few thousand dollars on an appliance, I expect better. The person I spoke to was rude and short and basically said tough. I know getting those calls from unhappy customers isnt always fun, but usually manufacturers of product take pride in their work and stand behind it. It is what it is. Turns out a wire, for some reason shorted out on 12th of January. My range is 2.5 years old. When that happened, the techs ordered some parts thinking it was the terminal that blew (guess it happens a lot). They had to order parts. They came out on January 18th and guess what? It wasnt the terminal. It was a short in a wire. But also the motherboard blew out.They ordered a new one and came back on January 20th, but the new board fresh out of the box, was cracked and didnt work. So they ordered another one. They came today, January 25th and that board, fresh out of the box was cracked also. I have been without a working range for 2 weeks now! I contacted Samsung about their less than stellar quality of parts and they informed me it was the service techs were not Samsung Authorized. Ha! They sure are. I am not opposed to paying for service. Its like a new car, you have to have service it. For me its about the quality of the product.I have never in my life been so disappointed in a product I purchased. I am so deeply discouraged in this company right now. How can Samsung, in good faith promote a product that only last a couple years? Then all of the parts that have been ordered are broken also? Thats wrong. The less than acceptable quality portrayed by Samsung is completely unacceptable. The moral of the story is this. I will never again purchase a Samsung Product. I will not recommend it to a friend and I will not give a 5 star rating to this kind of support, service or quality. I am telling everyone I know to never invest in Samsung. You do not stand behind your products. The quality of the product is less than stellar and consumers deserve better. I deserve better!

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

I have a Samsung model RF28HDEDBSR/AA, serial #06EC43AFB01664x purchased from Best Buy. It has nothing to do with them though. Samsung is the problem... We just finished paying the darn refrigerator off... THANK GOD I have a service contract with a home warranty company since the ice maker is poorly designed! So far we have had 4 repairs, 2 replacements of the ice maker unit, special sealant added all around the unit and STILL, the ice comes out slushy and the unit leaks water constantly. I contacted Samsung and, much like all the other complaints I have read, I was told how sorry they were, but that since my unit is over their warranty, nothing could be done. She was willing to contact a repair person though everything is on me from there. Again, THANK GOD I have the home warranty...The Samsung representative stated they had no recalls nor were aware of any issues... I wonder if they check sites like this! We LOVE the unit since it is 28 cubic feet of great space. The fatal flaw is the ice-maker and I would tell anyone looking to not buy it unless you dont mind constant pulling of the ice machine unit to remove ice build-up or put up with constant calls for repairs...

French door, small drawer with freezer in the bottom. It freezes up so you see frost thru the holes in the back of the refrigerator. Ice maker has stopped working. Hoped it was the filter so changed it. Worked a couple days and out again. Tech line no help. Obvious lack of knowledge. No repair company in our community. No call back within 48 hrs as told.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

I bought the Samsung French door refrigerator from SEARS in May 2014. Bought the extended warranty. The compressor went out Sept 1 2014, lost my food, had out of town visitors, and a technician wouldnt be there for four days. After 4 days, compressor wont be replaced for another week. Sears wouldnt let me return it (policy is 30 days). Said I had to first suffer more than once then they would think about it; however, 5 employees I spoke with earlier told me I had a $250 food replacement and I would be able to return it because it was the compressor. Sears did not replace my food but gave me a $50 allowance for future food for each of the 2 weeks I am without a refrigerator. I had my last refrigerator - NOT a Samsung through SEARS - for 24 years. Not only has the quality of the appliance gone down but the service is horrendous and the training of employees is dishonest.

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.

I bet we havent used the dishwasher 10 times. We bought it before the condo was finished remodeling. It sat there until the builder could finish so the warranty is right at a year. Even tho we havent been in our condo a year. Its a beach condo so we are not here all the time. You literally have to slam the door to get it started. It washes for 2.58 hours according to the button on top. (If you can get it to run). It stops and starts. We have called Samsung did everything they suggested by unplugging it. Nothing they suggest works. Piece of junk Dont by Samsung dishwasher. Exactly why they dont have a better warranty. Youre just screwed.

Let it be known that Samsung has terrible customer service and dont stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is Cosmetic Damage and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

I have brand new house. I bought all Samsung appliances. The dishwasher started smoking and leaking. I call Best Buy to file a complaint. They told me I should call Samsung. I did call Samsung to file a complaint about dishwasher and damages to my floor. They sent out a technician to repair dishwasher and for me to take pictures of damages. Technician came out 4 times before he said it could not be fixed and just tell Samsung to replaced. When I received credit from Best Buy, I BOUGHT AN LG DISHWASHER. I will never buy a Samsung product again. They have yet to replace my floor. I call twice a week. They keep transferring me to ESR team that says it is being handle in upper management and they dont have a number for them or their insurance company number.

Rust spots have started to appear on the stainless steel fridge doors and freezer doors. Contacted Samsung and they said that it was a cosmetic issue and therefore not covered under the warranty! What use is a warranty if a stainless steel door rusts after two months. Really terrible customer service. Always had great products in the past from them, so thought the fridge would be good, but turned out to be terrible, very expensive mistake. Also the ice production is poor, way less than the old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.