In 2017 I replaced my kitchen appliances. I purchased a fridge (also reviewed), a range and a dishwasher. It was NOT an improvement. The dishwasher was quiet. Period. It does not dry. It did not dawn on me this would not be an option! It also was not a cheap appliance. It was a nuisance but if that was the only issue I would deal. It also did not wash. Not even close to my old,cheap, noisy dishwasher I replaced. I will never buy another Samsung appliance- lousy products that are overpriced with poor warranties- Buyer Beware!

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

Dishwasher Model# DW80F600UTS/A. S/N B00AG9MD914188D. 4th repair ticket # **. We purchased a complete kitchen suite from Home Depot In Canton Ohio on 11/20/2013. They were delivered on black Friday and in the 13 months of owning this pile of appliance chunk I have lost 6 days of work, almost 8. Those lost wages could have gone to the purchase of a new dishwasher, not to mention dealing with the inabilities of Samsung Customer Service that couldnt seem to remember me and the same error 4 times (flashing delicate light). Of course they replace the parts, chasing an error that isnt in their manual because its an error that proves this unit is a lemon and they know it but they string you along telling you to unplug the unit for a couple of minutes and then plugging it in. Now I used to be a tech manager for a computer chain and that is the trick to reset the computer board inside the computer. Yes this dishwasher has some sort of motherboard if you will that needed replace on day 1 with all the other parts that were changed on this pile after this was built. In other words some people may have all the upgraded parts to the same model and are not having any issues, for the rest of us, were stuck paying for the recall. I have a complete Kitchen full of this Samsung junk, hell the phone Im using to type this review is a Samsung, which I thought was quality and comparable to an I phone. I will no longer support Samsung in anything they do. I will replace each and every piece of Samsung garbage I own and I will devote my energy into providing consumers with the reality of what Samsung is. They are a corporation that spit shines items to provide the illusion of quality, something that YUGO never did. People bought the car because it was cheap, same as Chrysler did with the K car. Consumers bought knowing that they werent paying for the name but for the car. Samsung has decided to have you pay for name because people recognize the name from cell phones and tvs. Trust me when I say this. They should not be in the appliance business, people should stick with the products their ancestors bought. Maytag, Amana, Frigidaire, and even Kenmore. I apologize to my late grandparents for purchasing this junk in the first place.Oh, and to you Samsung! You have lost another customer for life with your poor customer service and inability to relate to the consumer. By the way, your call centers need some help. Just another smoke screen for everyone to navigate. Good bye.

I purchased a Samsung refrigerator with 2 ice makers. I’ve had it a little over a year and the ice maker freezes up. I called and the warranty was out the previous month. Seriously for 2000.00 and it doesn’t last a year. Luckily it has another ice maker in the freezer below so I use that. Now the fan is making a horrible noise so waiting for the rest to crap out. I would not recommend this product and will never buy Samsung again.

DO NOT AND I MEAN DO NOT BUY A SAMSUNG REFRIGERATOR!! IT IS A PIECE OF CRAP!! ! I bought my side by side refrigerator in Dec. 2015. Six months later there was water under the crisper drawer and the freezer froze over. I cleaned the water from the crisper drawer thinking it was possibly a one time thing. It happened again, and again. I cleaned it up. I called Samsung in Dec. 2016 and they sent someone out to fix it. Well by the time they came out and fixed it the 1 year warranty was up. It happened again and it was only 15 months old. They refused to do anything about it. And now the ice maker shoot is leaking water and the ice is slushy. I bought it from Conns.

We built a new retirement home and decided to buy all new appliances. We figured we wouldnt ever need to replace them. French door refrigerator RF263BEAESR has been a nightmare. It has been serviced at least 5 times and still doesnt work right. We have to buy ice. I will never buy any Samsung appliance again. We got the appliance in 2014 around November. December was the first service call. I called and complained several times to Samsung and Metro Appliances where we purchased the item. Beings the warranty has expired I will buy ice from now on. I have spent enough money on repairs. I should have bought a good refrigerator. Never again...

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

Purchased 5/31/18. Installed by Sears 6/8/18. Warranty out according to Samsung. Today is 6/819.. Same control panel out, will not turn off, had to turn power off at breaker. I will never buy another Samsung Dishwasher ever, our old cheap Whirlpool, lasted 15 years. 700.00 for this stainless steel, piece of junk. 1st repair was 1 month old. Buyer Beware.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

Had many problems with the refrigerator from the beginning. It would just stop working and before repairman would come in a few days it would start again. Finally it started defrosting into the bottom of the refrigerator part. Told it could not be fixed because of the way it was made. In trash at six years.

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

I love my Samsung stove. A great device to boil water for baths and cook food and also as a heater for kitchen. I love it. Thank you guys for making a stove that boils water in less than three mins and I wouldnt you guys products for anything else. I love them. My phone, my earbuds, even tv are all made by samsung.

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

I bought this fridge in 2014 and one for my parents shortly after. For the first 2 years they both worked great. The last 2 years not so much. My parents unit ice machine has been replaced twice due to it freezing up and not working. I fortunately have not had that problem with the ice machine. The freezer and middle drawer of the fridge work great and maintain temperature without issue. The main section of the refrigerator does a very poor job of keep food cold. I discovered the fan that is supposed to circulate the air was not working. Samsung wanting to charge some crazy amount of money just to come troubleshoot it so I tore it apart myself. In the back of the fridge the cooling coil was frozen over and caused the fan to burn out. After thawing the fridge and replacing the fan it worked for a few months but subsequently froze again. Replacing this fan every few months seem very silly and now I regularly have to tear the fridge apart and thaw the coil to ensure it doesn’t burn out the motor. The last 6 months I have noticed that even when the fan is working the fridge does not stay cold anymore. The door reads 34 degrees but in the fridge it is anywhere from 40 to 60 degrees and any given time. It is a shame that 2 refrigerators that cost nearly $3000 dont work after less than 4 years. I will never buy a Samsung refrigerator again. Both units are nothing but JUNK now!!! Now we have to decide if we want to continue to throw items away when it decides it doesn’t want to keep food cold or buy another $3000 fridge. Very disappointed.

Dishwasher never worked right from day one. Does not clean dishes, does not dry dishes and it smells! Tried for 7 months with Lowes to fix it. Finally Had A & E service, which is the service provider SAMSUNG sends, come out. A & E was also horrible. We have been attempting to have unit fixed for 3 1/2 months. 4 no shows and 2 walkaways due to not enough men for the job. After spending over 24 hrs on the phone with SAMSUNG being lied to and given the run around, I thought we had a fix. I was promised a refund confirmed by a manager and to wait 2 more days while the paperwork goes through the system. No call back after the 2 days. Once again - I called them on day 3 only to be told paperwork was filled out wrong. Please wait 2 more days. Again no call back. I called them day 3 only to be told wait 5 more days. When I pressed I was then told sorry NO REFUND, you need to try and have the unit fixed again. Its like Movie GroundHOG DAY - only thing is this is a NIGHTMARE that does not end. Bottom Line is SAMSUNG does not service what they sell nor do they take care of their customer. I will NEVER buy another Samsung product again.

Do not buy Samsung inverter refrigerators. Third class after sales service once you complete 1 year warranty. Buy it keeping in mind you are buying it for one year use for any problems after one year the service representative will disown it.

Purchased Samsung Refrigerator Model RF28HDEDTSR/AA Sept. 2014 from Lowes ($2300.00). On November 27, 2015 refrigerator stopped cooling. Called Samsung. They gave instructions to reset cooling by pushing buttons on the control panel. Didnt work. Was referred to their repair service Home Service Network. Left 4 messages. No response. Called Samsung. They tried to contact them. No response. Left message to contact me. Finally received call and they said they ordered part for the control and could put it in on 12/4/15, $90. Service call + parts and labor. Could not give me total price. Told if it was compressor it would be under warranty. I will never buy another Samsung product. From reading reports, these control panels have frequent problems.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

After all the repairs and fixes Samsung suggested including a new icemaker, icemaker tray, and the suggested special silicone repair around the inside of the icemaker compartment, this week my icemaker quit working all together! I will never trust Samsung again! We have fought this issue ever since we purchased this top-of-the-line French Door Refrigerator-Freezer. What a waste of almost $2000! We started having problems within a year of our purchase. Our date of purchase is June 2, 2017. Stay away from this manufacturers French Door Refrigerator Freezer!

We purchased a new Samsung range just over 1 year ago. We loved it, easy to use and with the removable tray. It seemed like the perfect oven for our needs. I wish I had seen some of these reviews prior to our purchase. I have an error message E-27. The oven shuts down when this message comes up and it struggles to reach temperature. The manual tells us to throw the breaker or pull the plug to reset the oven. We did this and it worked for almost a week, however the problem is back and from the reviews I fear the worst. I thought this was a good product, but Im now wondering what my fate will be.

I bought this range about 1 year and four months. It just appeared a thermal crack on the glass top. I did not drop anything. I hardly use it, most of the times we eat out. Ive bought the extended warranty and nobody wants to take responsibility. This stove-oven range is extremely difficult to clean. I bought all kind of cleansers but there always are some rusty burn marks around the burners. l had my GE for 17 years and never had any complain. I hate this stove.

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

5 years ago we purchased a Samsung top-of-the-line dishwasher. Fortunately we purchased an extended Service Warranty from Samsung. This gave us a total of 5 years of warranty. Samsung was here for 12 different Service calls and probably spent over $2500.00 keeping this dishwasher running. Now that the warranty is off I tossed this Samsung dishwasher in the scrap metal pile. PLEASE, NEVER NEVER NEVER buy a Samsung appliance.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.Again, it was small to start, and we did not notice it for a while. As we were busy with kids and the holidays, we did not contact Samsung until 2013. The warranty was up, but Samsung agreed that the shelf should not have formed a crack and sent us a second replacement in early June 2013. We put in the replacement shelf, and this time, we did not even put anything on the shelf, and it cracked again... the third time, within a few days. Each time, the crack has started where the shelf touches the door at the ice maker. At this point, it is clear that the crack is being created by the ice maker. Samsung is sending a third replacement shelf but will not acknowledge that there is actually a problem with the fridge that is causing the shelf to crack. I am not certain if it is a unique defect with our fridge or more widespread. I started typing this as I approached one hour of time on hold for their customer service supervisor. I had asked to escalate things to the Executive Customer Relations team but was told that no one could take the call, or a message due to high demand. I finally abandoned my call after this long hold time.

I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

Purchasing Fridge in winter season and building a supply of 2 full bins of ice. We had a warm spring weekend Sat & Sun. Sunday night I went to get some Ice, both bins completely empty. I thought wife turned it off. Nope still on, so I kept an eye on it and the dang thing dont make much Ice. Called Samsung, they said “Push power freeze button.” I asked, “How much more Ice will it produce?” They had no idea so I did not much improvement. Bought a used fridge with Ice maker for garage, makes 2 to 3x more. Now my drain for fridge freezes, water runs under bottom drawer ¼”, ice drawer wont open eventually water on floor now. I have to take apart, unfreeze drain, put back together. I have replaced defrost thermostat, had a repairman fix it 1x and Ive done it 3x and tired of it. Dont buy a Samsung.

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isnt warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this cant be happening.

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

We upgraded to a stainless steel Samsung gas range two years ago. I loved it at first... it was pretty and new, however at the one year anniversary I noticed that the bottom pan of the oven was cracking and peeling. I contacted Samsung, but alas, we were one week out of warranty but they would be happy to send us a new part for 79.00 plus installation. I said “No thank you,” because I might have to order a number of these because they only last one year. Upon cleaning my stove about two months ago, I noticed that the knobs are all cracked and one is broken... the plastic shaft (that is painted to look like metal) all defective. Probably due to the fact that they are in metal knobs… attached to metal shaft and the exhaust from the oven is directly below the knobs.So! I called Samsung and received the usual mantra that the range is out of warranty, but they would be happy to send me some more to the tune of $55.00 per knob plus shipping. I was on the phone for at least 45 minutes, but receiving no satisfaction. THEN! I got call from customer service a week later, that they would indeed give me a one time warranty on the knobs and to expect them to come shortly. I was really happy and looking forward to the knobs arriving. Well... we are one month out from receiving the call that they would replace the knobs, so I called Samsung to follow up. After sitting on the phone for another 45 minutes, I was told that Customer Service had sent the order to the parts department and the parts department denied the claim. Of course, no one called or emailed me.So, they told me I could order new ones. No thank you! Two weeks ago I was going to bake an item, and my oven would not heat up. We purchased the extended warranty from (H.H. Gregg… who is currently out of business!) so I called the warranty company who sent out a service man who replaced the oven igniter. The service man told me that most ovens are made this way... the bottom plate chips and cracks... the knobs break and crack... and to be on the watch for the convection fan because that will be the next thing. This range is just a piece of junk... NEVER, NEVER, NEVER purchase a Samsung appliance. We thought we were purchasing a quality appliance... guess the joke is on us!!

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced a lot of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why dont they step up and fix or redesign the ice maker unit??

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

My Samsung dishwasher broke after 6 months. Soap was still in the dispenser after the cycle was finished. They fixed it and it broke 2 months later and Samsung gave me the run around for a month. I could not get anyone out here to fix it. I called Home Depot, where I bought it from and they finally sent someone out. They came 3 times and changed several parts. The machine was still broken. We have had food poisoning and are sick with colds constantly from the mold smell in there. Samsung offered to buy it back and they have taken 2 months so far to get this together. I have had this moldy, dishwasher in my kitchen and they keep giving me the run around. Terrible customer service. Games played with me and people even hanging up on me when I have called them. I wish there was something more I could do. I wish someone could call for me and fix this. Samsung is making me keep this dishwasher until they are done with the paperwork and say that the refund is complete. They said if I get rid of the dishwasher that they would not give us our money back. I do not know what else to do. Maybe call a lawyer and sue them. Why are they holding me hostage. I need that refund to buy a new one. I the meantime, I am washing 3 loads of dishes by hand a day, while being sick from this junk dishwasher. How can they do this.

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they havent received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

First the door broke but managed to fix it. Now the buttons for the vent and the light button are sinking into the panel as if it were hollow behind it. The buttons will not pop back out. How do I get these buttons to work. I cant take this microwave out if its pocket its built in.

I want to start this by saying please buy something else. I bought the model # dw80j7550ug and I wish I never did. This thing has a dry feature on it and guess what? It doesnt dry. Ive been on the phone with Samsung a number of times and they tell me that its highly recommended to use a dish washing aid. I dont understand why must I use an aid to dry my dishes. They say it helps to repel water but wait I thought the water is what helps wash the dishes? It gets better, they also said to open it when its done to allow to dry. So now I have to either wait for it to get done not drying my dishes or Ill have to come home to open my dishwasher so that way my dishes dont smell like mildew. Thanks Samsung for such a nice product that doesnt do what it says it will do. It also doesnt have it anywhere on the box or user manual saying you need to babysit your dishwasher. Also, buy some new dish drying towels because our dishwasher that you just bought for over $700 doesnt dry dishes. Samsung lost a long time buyer and supporter. Ill never buy another Samsung product!!

I have not had any problems with my dishwasher. The dishwasher was not that expensive and I would definitely buy it again. This dishwasher cleans well. It looks awesome in my kitchen. I am very satisfied with this purchase.

I purchased a Samsung OTC Microwave, model # ME18H704SFS in Sept. 2016 from Home Depot. On Nov. 13, 2017, the Magnetron gave up. Samsung repairman told me it would cost $280 on top of the $109.00 I paid for him to come out. It cost me $455.64 to have this microwave installed last year. Now this. I will NEVER EVER BUY ANYTHING FROM SAMSUNG.I am so angry as to how a company can be allowed to sell such cheaply made appliances and cheat consumers out of their hard earned money. This just seems unfair. Samsung has to be aware of this problem and yet they continue to sell the units with the same problem. Of course, they are of no help when you call. This magnetron is clearly a problem based on the reviews I have now read. Wish I had read them before purchasing my unit. I would not have bought the WORTHLESS microwave. I had an old GE microwave that I used for 10 years before it gave up and I replaced it. Never had any problems with that microwave. Now you purchase what appears to be a good microwave and this appliance is a TOTALLY WORTHLESS PIECE OF JUNK.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

Houseful of Samsung Appliances and now I am stuck. Microwave takes forever to boil a cup of water for tea. Cheap handle broke off after 2 years. Dishwasher doesnt clean dishes, you must basically wash by hand before you put them in. French door refrigerator crapped under 3 yrs. Paid over $900 to fix. Icemaker was part of that fix, now a little over a year it stopped working again. Stove knobs all broke off gas stove... under 3 yrs old. Also dont bother using the cleaning mode on your gas stove. Its known to get so hot it fries the circuit board. Costly repair I had on that one.Washer tears clothes and cant use bleach anymore because it goes through the compartment prematurely and blotches my load. TVs lasted no more than 3 years and my phone sucks. I have wasted so much money let alone time waiting for service people to show... or not to show. Customer service... a total joke. Never willing to resolve issues. I have over $8000 in home appliances and electronics that, unfortunately dont know when they will see their day. But when its time, Samsung will never again be my choice. Cant afford to buy junk anymore. But they dont care. They got my money. Dont let them get yours!

I have the Samsung RS265TDRS side by side refrigerator which I purchased 8-11-10 from hhgregg. I purchased a 5 year warranty with it at the time. Since the purchase, within a week I started calling for service. They replaced the display, ice maker, main control board, evaporator fan twice while it was in warranty. Since the warranty ran out in the past year I have replaced the evaporator fan and have had to remove and defrost the coils in the refrigerator twice and open the drain in the pan on the freezer side. Right now I have the icemaker pulled out and the water turned off. It kept putting water in the ice maker but wasnt dumping ice. Ice built up inside the freezer like a glacier. So I called Samsung Chat!! They claimed they are unaware of any of these issues on their website! DUH! Anyways they claim they have filed a report and will get back with me. Well see! In my opinion I have a LEMON!! BAD Purchase!! No Backup!! They should stick with electronics! Do not recommend Samsung Refrigerators!

We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). Weve been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

From the beginning this dishwasher did not clean dishes and it does not dry them. Within the first 6 months the wheels on the bottom rack started falling off, just after 1st year the top and bottom racks started falling apart. And I constantly have to flip the electric breaker to reset it because when you press the power button it will not turn on.

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

Bought two fridges. Within 4 months water was accumulating on the bottom of the fridge compartment in one then the second one did same at six months... Replaced fridge fan on both since ice buildup damaged both units... Replaced heater elements on both as they both failed, replaced PC board main on both as well as PC inverter board. One is running. Other has died again with the user-control-and-display-board having failed along with freezer fan failure. Now has burnt insulation smell and no power to interior lights. Repairman was stumped. Considering using these appliances as anchors. Never had so much trouble and spent so much on two fridges. Worthless. Samsung should stick to making phones.

Bought the refrigerator (Model RF263AEBP) and electric range in August 2010 and have had nothing but problems with the refrigerator since we bought it. Same problems as everyone else is having, freezer has ice accumulation and ice maker quit working. Ice accumulation in the vents in the refrigerator causing water to settle under the drawers and on the kitchen floor. Refrigerator and freezer quit cooling. Repairman finally came out the first of December and told us it has a Freon leak but would have to come back and do a dye test to see where leak is. In the meantime he did something to mess up the compressor so he had to order a new one (Thank goodness it was still in warranty). This was before Christmas. Set an appointment to come back January 16, 2015, to replace compressor. Advised us that he would change out some parts (that we had to pay for) but in probably 4 years we will have the same problems because it would be out of Freon again. Guess they cant fix the leak. If the leak cant be fixed it seems like they would replace the refrigerator. Could not go through Christmas without a refrigerator so we had to buy a new one and believe me it was not a Samsung. I have noticed the last time I did the self clean on the oven, it did not even clean it good. Will not buy another Samsung.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

Bought a Samsung french door fridge a year and a half ago. It had a musty smell in it from the start that we were consistently trying to eliminate. The ice maker is terrible, always jamming, leaking and poor output of ice. After about a year of owning the fridge, part of the cooling system in the fridge section froze over and now the fridge portion does not cool enough to store food in it. The warranty has expired so we are on the hook for repairs for this product which cost $2,000. I have read many reviews of others having this same issue with a Samsung fridge. I would definitely not recommend a Samsung refrigerator. I wish I had done more research on reviews before purchasing.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

We bought a Samsung refrigerator - French doors with freezer drawer on bottom model #RF217ACWP-XAA - in July 2012. What a MISTAKE! It was not even one year old, and the fridge wasnt cooling, the freezer was defrosting, over one inch of water was accumulating in both crisper drawers, and the ice maker stopped working. The fan built up with ice and would make a loud noise until it would freeze up solid. This is happening again for the FOURTH time since 2013! Three different repairmen have been here to fix the problems, and each one found low freon due to leakage. The last repairman who was here said the leaks are due to manufacturer defects, as there were faulty welds in the solder joints in the back of the sealed systems unit. Samsung has not been willing to replace the fridge or refund our purchase price. They refuse to acknowledge that they are selling defective merchandise to consumers. I will NEVER buy another Samsung product, and I advise others to do the same. If there is not a class action suit pending against Samsung, then there should be. Im fed up with their companys poor customer service and blatant disregard for consumers complaints!

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

We purchased our Samsung Refrigerator Model RF23HCED on April 14, 2014. First problem was that the ice maker room kept getting a lot of frost on it ceiling. My husband would periodically check and service it by steaming off the frost (as recommended in the Samsung Service Bulletin. Then on Oct 2017 the fan, behind the refrigerator wall began to make a lot of noise. Luckily we had purchased a 5 year extended warranty from Home Depot (strange that one was not offered to us by Samsung). The repairman sent by Asurion arrived, 10 days later, and removed the back wall and stated that the problem was Samsung poor design. Samsung had placed the SENSOR in the wrong place. He said that he would fix the problem and he did, it lasted for a year and a half.Fast forward to June 2019 and the fan starts making the same noise and the refrigerator temp starts rising. So my husband takes the refrigerator apart and defrosts both the ice maker room and the coil and fan behind the back wall of the fridge. BINGO it works (well see for how long). The Samsung Service Bulletin states that when these refrigerators have this happen there are many steps to be done AND the Ice Makers are to be REPLACED! So I contact Samsung and all I get is well arrange for a serviceman to come out.We are not paying Samsung one more penny to correct their errors. Simply send us the ice maker and my husband will do the replacement. But all they do is read a script...warranty expired...repairman will be sent. When in fact they knew, well before our warranties expired, that the ice makers needed to be replaced, as well as the sensors re-located. They did not issue a recall, but waited for our warranties to expire so that they could make us, the consumers, pay for their error(s).So a poor design by Samsung does not hurt them - just us consumers, Samsung gets to charge us for sending out repairman on each and every poorly designed refrigerator, we pay for the labor and the parts - AND - we are supposed to suddenly trust them and believe that they have our best interests at heart while they rake in more money from us. Samsung should stick to TVs and phones (the non-exploding type of course). STAY OUT OF THE KITCHEN!!

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowes. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowes lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowes sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorneys lab. I am 82 years old and too old to worry with sorry companies and service.

My Samsung Microwave was getting old and stopped working. It just wouldnt start up. A few hours later I heard an explosion in the kitchen. It was on fire. I could not extinguish it until I thought to unplug it and pour water on top of the flames through the ventilation grates on the top. The cabinet above the microwave had just started to burn so Im sure that there would have been a serious fire had I not been at home. Later I read about popping noises being a warning sign that something is wrong and I did hear a few pops before it stopped working. Please unplug your microwave if you hear popping and call the company or a repairman. I wish I had known that the popping is a sign that my microwave was in serious trouble. I had never heard about the dangers of a microwave that had stopped working. Register your microwave so that you will be informed of problems with the model you buy.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then its not cooling again, Called Samsung again and found out its not covered under warranty anymore. So Ive to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.The government should be forcing a class action lawsuit for a product they know is bad and still selling them every day. The worst thing is, they dont seem to have a fix - to me, that is lemon law. The government should step in and force a recall or stop the import!!

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time. The ice maker when working dispensed the ice horribly. I had a tech here & he said they see this problem all the time and would never recommend a Samsung fridge because of the huge design flaw in the ice maker, there is no way to repair/fix the problem. He recommended LG or GE, We purchased an LG, and no problems, I have the Samsung in the garage as a 2nd fridge (no water to it). I have a friend I visited a month ago, she has the same problem! Now she is having frost in her bottom freezer, the tech told her to use a hair dryer. What a joke this refrigerator is, for the money it should work!!

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

When purchased my new kitchen for my wife 3 years ago, we were big fans of Samsung. The fridge was beautiful. We got it from Best Buy along with the Flex Duo range in SS to upgrade from our old black appliances (Kenmore, French door). We had warranties on everything and thought wed be safe. Never expected to use it as much as we did. Two times in three years of ownership and then being disabled vets, I was tending to my wife in the hospital and missed the warranty expiration date by one day and Best Buy refused to restart it. Probably because of all the problems they were having with the fridge. Now Im left trying to keep this fridge going as best I can. Sadly the old Kenmore that has been running for all the time that Ive had my new Samsung is still running problem free in my garage! Samsung should either step up their game or stick to televisions. Youve never seen a Whirlpool or Kenmore phone. Do what you do and do it well! Nobody has an extra $2000 laying around to fix a companys errors!

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. Its an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me. The problem with replacing the keypad is that you will be lucky to get a year and a half out of it, as we know from experience. Perhaps I could trade it for a different brand at a used appliance store. I think any other brand would be better because out of the probably 10 different microwaves Ive used and owned over the years, Ive never ever seen one fail.

Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.

We purchased the Samsung stainless steel bottom freeze refrigerator (Model RF4287HARS) from Lowes last November. The water from the dispenser is fine but the ice has a musty/plastic taste when it melts and is unusable. I contacted Lowes service and they scheduled a repairman to come out and check the refrigerator. The service guy ordered parts and in a few days, replaced the filter housing and hoses. The ice still tasted bad. I called back to Lowes service and they schedule the service guy to come back. He replaced the ice maker this time but that still did not correct the taste issue. I called service back and they suggested scheduling the service guy for a 3rd visit even though all the parts had been replaced. This was suppose to trigger an automatic Cannot be Repaired process and Lowes would request a Return Authorization from Samsung. First, Samsung refused to revisit the taste issue and also refused to issue a Return Authorization number. More or less, Samsung is saying were stuck with a refrigerator we cant use the ice from. Lowes Customer Support called and said they had done all they could do and that we could contact Samsung ourselves. We talked to a person in Executive Support thats suppose to be trying to get this resolved but, for now, were stuck with this refrigerator. We will never buy another Samsung product of any kind!!! If Lowes doesnt handle this to our satisfaction, we wont do business with them any longer and with our house remodeling business, we buy quite a lot from Lowes each year.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.