I purchased this range/oven about 4 months ago. I’ve had several smooth top ranges before and I could always get marks and food off with ceramic stovetop cleaner….But not with this one! I purchased new cookware to start with a clean slate and I’m so careful with the stovetop. I’m really frustrated with trying to keep it “new” like all my previous ones. There are marks all over it and dull places where I cleaned with a scratch proof pad and ceramic stove top cleaner. The mirrored black shows every smear and smudge. I literally have to buff it with a clean towel every time.That being said, one reason I purchased this stove is for the low temp presets on the oven. I make bread and it’s hard to find an oven that will go below 170°. I’ve enjoyed this feature very much. The air fry feature, not so much. It has to be set above 450° to get good results and it takes way too long vs a countertop air fryer. Overall, the range/oven operates fine. I just wish the smooth top was a little better quality and more resistant to marks, residue and smears. None of my previous smooth tops had this issue.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

I bought fridge, dishwasher, microwave, range, and a washer/dryer for a new house, did my research and thought I was buying the best available. First, within 1 month, the dishwasher went. I made more calls to Samsung than loads of dishes in the unit. The problems ranged from simply not turning on to the motor completely seizing. Apparently there are plastic pieces that break off the wheels and racks and end up lodged in the motor, therefore seizing the motor. This brand new dishwasher has been completely rebuilt. I had the repairman out to house on that unit >6 times. Second, the microwave keypad went within the first six-months, repaired with no problem, but now it’s broken again, and its the same issue. An over the range microwave that cannot handle the steam that rises from the stove top and shorts out the keyboard. Great design flaw and one would think they would fix it, replace the unit, recall it - nope. Its out of warranty and, they wont fix it and more importantly, the part is no longer available (being made - read lemon) so I cannot even fix it myself. Third, the gas dryer ignition went - fix it myself. Finally, the fourth the fridge, (sigh)... I absolutely loved this fridge, loved, past tense. Two years after purchasing, the Main control panel and 2 sensors went on the unit. TWO YEARS. So I called Samsung, and to be honest, the customer service is less than stellar. I was told that it was no longer under warranty, and they would not fix or even consider fixing it due to its age. I was quite polite and asked if I could speak with managers, blah, blah, blah. I eventually made my way up to executive customer service, who knew, and it was there that I was told that if even if they wanted to, they could not fix my unit because Samsung stopped making the MCP. So there were no parts to fix it. I was so adamant about Samsung making good on this fridge. I went without a fridge for 6 weeks while I dealt with them. I tried to negotiate a refund, or some sort of credit, a replacement unit, to no avail. I believe that they should have offered me a replacement unit due to the fact that the unit could not be repaired. I repeat, the fridge was 2 YEARS old. For goodness sakes, my grandmother had her fridge for 30 years. The way I see it, they stopped making the MCP because of the on-going problems with the unit. Basically it was another lemon. So yeah, so sorry for your luck but thanks for your 2 grand, go buy another fridge... and thats what I did. I will never, NEVER recommend or buy another Samsung product.

Bought a Samsung stove from Home Depot. Had it for a couple of weeks. Used the oven, and drips of liquid was rolling down the glass door. Called Home Depot, told me to call Samsung. I called Samsung and they told me I had to pay to get it fixed, because it was cosmetic. Also, I had scratches on the flat top just from moving a pan. I had a GE flat top for over thirteen years - never had problem, no scratches, no problems. Why is this company getting away with this. Samsung doesnt stand by their product.

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item. I called Samsung and they immediately said there was nothing they would do as this is a cosmetic item. If this were steel or if I had been scrubbing the front with steel wool, etc., I could understand their stance, but this has been well cared for. By the way, did I say this was our second refrigerator in one year?! The first one died within a month, three days before Thanksgiving! Sears says theyd send a tech in two weeks! The local Sears store sent a new fridge out the next day, but we lost $400 worth of food and although we bought the extra protection for spoiled food from Sears, they would not cover the food as a tech did not look at the refrigerator first!So, next with our new refrigerator, we have had two icemakers and still have lots of problems with it! I would not recommend this refrigerator to anyone! Neither Sears nor Samsung would do anything for me regarding this issue. So my $1200, 13-month-old investment from Sears is now rusting in my climate-controlled home! I do not recommend either Sears or Samsung as they have lied about the material this refrigerator is made from.

I have a french door refrigerator and since day one its been a lemon. Below deli drawer collected ice and now for the 6th time the ice maker failed. Every time I call for service they say this is a known problem and you will have to live with it. I am tired and need a new refrigerator that I feel Samsung should supply me.

Very disappointing.... I didnt expect that bad customer service experience. They just dont care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldnt deliver, rescheduled 4 times. In the end they said.. they lost a fridge and dont know where it is and when is going to be delivered. Called Samsung - basically Samsung said: We dont care if you cancel order. I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and wont recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

I have purchased Samsung microwave oven model CE1031LATB, S/n 12147DBP901804V. When I use it after few seconds SE error is displayed in panel, sound beep also comes & it stops working. Display SE continues. Samsung Service center was contacted, they visited & said that front panel will be changed on payment (+ Service charge) basis. I agreed. Later Samsung center informed that the required parts are not available. Please advise, what should I do?

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well. I am upset with myself letting the Sears salesman convince me that Samsung was the best choice. Where is the government? Where is the customer protection of other times? Where is the respect? It should be an official recall. I will start talking to Samsung and if they ignore me, I will start a movement for a class action against Samsung. The biggest class actions always have started with one person. Arrogant companies that believed were invincible like Blockbuster, Pan Am, Motorola, AOL, Sears went down or are just going out of business. Samsung… beware.

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will fess up to this worthless piece of garbage.

My Samsung dishwasher has the best feature, it opens right after it goes into dry mode to allow the steam to be released. This means my dishes are dry and not hot.

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

We bought a stainless steel side by side refrigerator in February 2013. In less than a month, we had problems with the ice maker not making ice. They came out and did some type of repair and in another month, we had to call them again. The refrigerator is only 18 months old and should not be having problems at all (We had one that lasted 20 years). We talked to the factory rep via phone and they just basically said, Sorry, but its out of warranty. Too bad. It will be the last Samsung fridge we ever buy. In fact, we will probably junk it and buy an LG which we really do like a lot. Just not right to have unsolved problems and have to pay out of our pockets for the repair.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

We bought a Samsung model RF28HFEDBSR refrigerator through Home Depot for the princely sum of $ 2400.00, in May 2014. From day one the unit has made a super annoying, loud buzzing noise when the refrigerator part cools. We contacted Samsung repair and the operator had us hold the phone near the refrigerator so she could hear the noise. Wow, that doesnt sound right!, she said. Samsung sent a repairman from Willowset TV who arrived 3 hours late. He said the RPMs of the fan were normal but was not competent enough to diagnose the problem. Did I mention he reeked of body odor? Now we lie awake at night listening to a sound like a weed whacker coming from our new refrigerator. We are disgusted, to say the least. Called Samsung again yesterday and they said they would send another repairman. I asked where he was coming from and the operator said, Monterey, you live in California, right? No, I answered. We live in Connecticut, as I have told you three times now.

I bought Samsung refrigerator, just one year, and then it started making loud sound and now it stopped cooling. Warranty is expired and now the customer service said I have to pay myself for the repair and they can send a technician. I have known and read some reviews that they are a problem which never goes away. There is no thing as user manual to fix this. I am doomed. Do not buy Samsung refrigerator. They have manufacturing and design defects and they have not recalled. So think before you buy. Please do research. And learn from my experience.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

CONSTANT problems with ice machine - makes God awful sounds, loud humming noises multiple times a day. We bought 5-year maintenance plan - Huge waste of money, they refuse to come & check it out. Just got off the phone with them again - want us to let them hear noise over phone. Of course noise quits while we wait for someone to answer call. The microwave after less than year sounds like jet engine as it heats up! Dishwasher is substandard - dishwasher dispenser will not close anymore and does not clean dishes thoroughly. If considering appliances - NEVER BUY SAMSUNG. YOU WILL REGRET IT!!! Tried multiple times to add photo of our receipt but it would not work. Invoice ** from hhgregg.

Glass top extremely difficult to clean. After 2 weeks I returned to Lowes where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowes and they only cover for 30 days because I didnt buy the extended warranty. I called Samsung and sent photos but no response. I cant believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work. I hate this stove and recommend anyone that wants to buy a samsung NOT to. It looks awful in my kitchen. Samsung and Lowes dont seem to care about it. They think cause there is a small crack that it was my fault. I swear I did not drop or bang on my new stove to make this crack. I am telling you people that are looking for the new double door Samsung electric range, DONT. I am so disappointed with this product.

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also cant reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

The control panel stopped working, got a 5E error code. Went online to check for recalls. YouTube showed detail of how to fix it but it didnt work. I called Samsung they did acknowledge the problem and sent out a service repair man who replaced the whole panel free of charge. It was purchased in 2011, repaired in 12/14. Now the hook clasp spring inside the door has stopped working. I see on this site some people have had the same problem. Is this part on recall too? The microwave works if you push the door closed the whole time cooking. Any suggestions?

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

I did not do any research. Shame on me! Freezes up below crisper drawers. I did as suggested on previous posts - emptied everything, cleaned and removed ice from panel, vents and everything. I used a hair dryer to melt everything faster. I had temp a few degrees lower than recommended, but then I set to the recommendation. Two months later, big ice below the drawers - not in the vents (yet, I would assume). Bottom line, do not spend $2,000 on Samsung products. Unfortunately, I have to condemn the whole company. As someone did post, lets get a class action. There too, the lawyers get all the money and we get small compensation.

We purchased an expensive Samsung refrigerator (model # RFG297AAWP). If any water from the water dispenser does not make it into the cup, it leaks behind the clear protective plastic coating on the refrigerator door. (Obviously it was not sealed properly... a manufacturers defect.) The water leaves unsightly stains on the refrigerator door that cannot be cleaned (because it is behind the plastic coating). It is embarrassing to have company over because the refrigerator looks filthy. Its frustrating that it is not cleanable. Samsung accepts no responsibility for this because they claim it is cosmetic in nature. Yes, my refrigerator still keeps the food cold... but it looks horrendous!Furthermore, Samsung has since changed the door. I was willing to pay $300 for a new door even though the issue was Samsungs fault. However, the replacement door does not match the other door. Samsung changed the look of the doors. (The new door is more squared off and less rounded, plus the handle is higher than the handle on the second door.) My only option is to replace BOTH doors at $600. Samsung claims no responsibility and will do nothing other than let me know its my problem to deal with. Never buy a Samsung refrigerator. Their customer service is poor and they accept responsibility for nothing! Im done with Samsung!

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

We have a full set of Samsung black stainless kitchen appliances. We bought them two years ago. We have had the dishwasher face and bottom doors on fridge and stove replaced twice under warranty for peeling. Stove peeling again. Now we are told it’s cosmetic and not covered. If we had known it was just a film over stainless we would not have purchased. We are $4500 in appliances that look like crap. Samsung will NEVER get another dime from us.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

We bought a Samsung refrigerator from Lowes when we moved in March this year. Three weeks ago, the freezer compartment broke down. Samsung’s customer service said that they would send someone to repair it. Two days later, the maintenance staff came to check and said the parts were defective. It took another week or so to fix it. However, the whole refrigerator stopped working the next day, which was last Friday. Everything we bought went bad! The worst thing was to call Samsungs customer service. I waited online for three hours and finally got connected. They told me that they will call me back within 24 hours. Yesterday was Tuesday, there was still no calling back.Finally, I called them again, and was told the calling back time was 72 hours now! It is Wednesday today, and the person in charge has not been contacted yet. There are elderly and children in my house, and our daily meal becomes a difficult, especially in this COVID-19 pandemic. We cant eat out a lot. We have to go to groceries every single day to buy the food for that day! We are taking a great risk! In general, Samsungs refrigerator had a quality issue- it stopped working in only four months, and the after-sales service was even worse! Its really disappointing! I will try my best to aware more people!

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I cant use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had ruined his reputation. We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

They said it was just out of warranty and they could not help, but they referred me to a repair person. They could fix the microwave for $350.00 or to buy new. They told me to buy GE.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. Im glad it worked because the parts store said the circuit board is no longer available.

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.The first repair man arrived in September. He ordered some parts and we were told to call them as soon as the parts arrived and they would send out another repair person to install and repair the freezer. So the parts came in a few weeks, we called the repair service company and had a repair person arrive in another 2 weeks. So it is now October, no freezer and the regular refrigerator part of the unit is acting up. The second repair man shows up but the parts that arrived were not correct. He was able to bypass something so we could keep food cold. But he also ordered other parts and checked the other side of the unit. It also needs parts. So 2 more weeks wait for more parts.It is now December 2014 and the parts arrive, we call in for the third repair person. He arrives, re-checked everything and said that none of the new parts ordered would fix the problem so he ordered more parts. Those parts arrive in January 2015. Still no freezer and our other refrigerator side of this unit is getting worse. We called again for another repair person. The fourth repair person came out and said they did not need the parts that they found a leak in the line. He repaired it. It worked for a few months and then started all over again. A fifth repair person came out but not until April. He checked everything and they had to recharge the unit again. So it worked until June - this is 2015. So we have gone 1 year with it working for a month or maybe two then we start all over again.Anyway they said that in June they could not get back until the first of September. The sixth service person charged it again and it was good until yesterday. Now I have to call again and have them come out again. This has been a 2-year process of an on and off refrigeration unit. Samsung should have given me credit and I should have been able to buy another unit. Instead I am having to basically have someone come to my home every other month to work on this unit. We are totally frustrated and would love to ship this to Samsung so they they can use it as a paperweight because that is about all it can do consistently.

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Purchased a Samsung French door refrigerator 16 months ago. It was pricey but it was a smaller refrigerator that fit well in our kitchen, and based on reviews on Consumer Reports thought it was going to be great. First problem is the door handles. Any slight bump of a dish going in the fridge chips off the black paint leaving white marks. Then I started noticing water in the bottom of the bins. After 13 months, the refrigerator stopped cooling. Of course, the year warranty was up, so I was responsible for the cost. Called Samsung and they said I would hear from a repairperson within 48 hours. After 3 days I called them back and said I hadnt heard from anyone, so they gave me the name of the company to call myself (could have saved time doing that in the first place). Repairman couldnt come for 2 more days. When he did, he said I would have to defrost all the ice that had built up on the back wall of the fridge and that he would order a part. So... 5 more days without a refrigerator. New part works. Then last week, noticed the refrigerator getting warm again, and the freezer had ice crystals all over and the food was rock hard. Put in a thermometer and the fridge was 58 and the freezer was -10. Repairman back out. He was stumped, but called their Samsung expert. He asked if we used the ice maker (no... we have enough problems). Seems the light that says ice off needs to be on, or the freezer works extra hard to make ice (even though there is no water hooked up). Hope this helps someone. So, again we had to defrost the fridge. Its worked now for a week - not sure how long this will last. Samsung needs to admit there is a flaw in their refrigerators and give us some compensation.

My wife and I live in Everett, Pa. We had purchased two Samsung products from Lowes, a microwave model SMH 9187 ST and a top of the line Stainless French door fridge, in Altoona, Pa. After a short period the ice maker light would not reset on the fridge for which we paid for an extended warranty. After calling Lowe’s we were told we live outside the 50 mile radius for service. After calling Samsung we’re told there was no one in the area to service the unit. The only option was to replace the fridge with a new one to solve the minor problem. DUH! After days I finally got it to reset. Another problem was we had water leaking from the ice maker unit. Again no service was available. It seems I had replaced the filter unit made by Samsung made in Korea and it was defective. I found this out after driving 100 miles round trip to try another unit. If I did not have some technical skills for repair I would have been out of luck.Our microwave failed showing the code SE. Again I could not get service and was told by Samsung it was still in warranty. After many calls they referred the problem to a BGH Electronics in Cumberland Maryland. After 9 days waiting for a call I found out the repair was canceled. I suspect they did not want to drive the 2 hours round trip. I again got back with Samsung and now was told the unit was NOT in warranty and I was on my own to get it repaired. Fortunately I found that this unit has a design flaw where steam from the stove will corrode the contacts in the control panel. A simple video on YouTube shows how to clean the contacts and after that the unit works fine. I am not happy with Lowe’s in Altoona, Pa selling Samsung products to folks outside the 50 mile area that cannot get service. I will buy appliances from local stores that can provide service if needed and it will not be a Samsung product.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

There are so many of the reviews here with the exact issue I’ve had with the Samsung French Door refrigerator but I thought I would add my two cents just in case someone may still be considering buying one of these things! The ice maker has been a constant issue and I’ve had repair after repair called in on it. It completely freezes up and stops working, leaks water all over the place. It’s unbelievably annoying. I had the 4 year extended warranty with Lowe’s so I haven’t had to pay for these repairs but now I’ll have to be paying out of pocket for anything. Every couple weeks we have to defrost the ice maker. Lowe’s tells us now that they only consider a product a lemon if the same call is made 3xs in 30 days, well I could’ve met that criteria if I had felt like dealing with service calls over and over. However, had I known that I would have dealt with it. There is a class action lawsuit on this matter. Bottom line...run from Samsung.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

Purchased Samsung refrigerator 3 years ago. Ice maker has not been working properly for several months. After researching this problem, I find it is very common. It has been reported that there was a design change made to the current model to address this. Spoke to a Samsung customer support person as well as a manager. They will not assist with the cost of the service call in any way. I received estimates of $400-$500 dollars. The refrigerator cost $2000. So in three years I am incurring a repair cost equal to 1/4 the price of the refrigerator. We are remodeling our kitchen in several month. It looks like it will be LG for us in the future.

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

My 2014 french door refrigerator, Model RF263BEAESR, began flooding below the pantry pan in the refrigerator section last spring. The first fix at our expense lasted about 2 weeks. Samsung agreed to pay for the 2nd fix, which has lasted for 3 months. Now it has the same problem again and they refuse to pay for the fix again. Their new policy is to only pay for repairs ONE time once an appliance is out of warranty, even if the repair is for the same problem that was obviously not fixed by previous repairs. Our repairmen told us that this model and others like it clearly suffer from a design defect, which Samsung refuses to admit is the case. Interestingly, turning off the icemaker prevents the periodic flooding. So our choices now are to pay every few months to have it fixed, to leave the icemaker off, or buy a new refrigerator. I will never buy any product from Samsung again.

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

I had purchased a Samsung Fridge double door of 325 ltr capacity during Jan 2011. The Fridge was not giving good response right from the date of purchase i.e. watering, freezer not working, frequent sensor and motherboard problems. I had complained to Samsung that you have delivered a faulty fridge, so replace a good Samsung Fridge or repay the amount. They did not lisen any one of my offer to satisfy the customer. They CHEATED ME and assured that we will rectify the issue and deliver you perfectly. They took the unit to service center and got repaired. Till date I am facing one or the other problem in every 4 months time and I require to pay for each service and even I have to pay to the technician for just inspecting the fridge where the reply from the technician was that the proper thermacol is not available for the top door fridges and they themselves say that all top door fridges will have the same problem and hence they same problem will continue even after repair. I had a single door 190 ltr Whirlpool fridge without problem for ten years except to defrosting.A fridge is an immovable item in a house and an amount hard earned money Rs.25000 is invested on a fridge of a reputed company and if it is giving frequent problems one or other and spending nearly one-fourth of cost of fridge for the past 6 yrs is really painful and it is great loss to the customer and giving mental agony hence I have been forced purchased an another fridge from Whirlpool for for Rs.22000/- which is an unwanted additional expenditure created by Samsung company. I came to a conclusion after 6 years since I lost faith on SAMSUNG company instead of keep on spending money for repairing the worst Samsung fridge, I have been forced to purchase my old brand from Whirlpool company. Further the service center at Guindy is also one of the worst service provider and the technicians are not properly qualified, since they are not experienced and charging for the same problems from the customer and the service center is disobedient to Samsung company. Even Samsung company says not to charge for the same problem the service center either do not listen to them or leave the job half baked or not responding further even after repeated phone calls. Hence, in view of the above I advise the public NOT TO PURCHASE SAMSUNG FRIDGE AT ANY COST since all module of SAMSUNG FRIDGE are VERY WORST FRIDGE.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

We purchased a refrigerator on July 29 2017 MODEL RF26HFENDSR/AA and started having noise problems shortly thereafter. This purchase was for a property we were retiring to and we were not there all the time for the first 7 months. Once we moved in there we noticed loud banging noises coming from the fridge at random times. These noises were so loud they woke us in the night.I initially called Samsung about this in early June of 2018. They sent a technician out but the sound did not happen while he was here. As we were in a remote area it took over 4 weeks to get him to come out. After this I was constantly on the phone trying to find out what they would do next and they finally asked me to send them an audio file of the sound. Which I did. They in turn sent it to Samsung and Samsung tells me this was normal. I called them several times after that and then in Oct they refused to even talk to me as they said it was now not in warranty. At that time I pointed out that the problem was there before the warranty was out and they said it didnt matter it was not their problem now. At that point I called Lowes where I purchased the fridge as I had a 4 year extended warranty with them. They sent the same company out again and the Technician was here all of 10 minutes, changed a setting on the fridge and left. This did not solve the problem. After numerous calls to both Lowes and the repair company of Lake City furnishings in Williams lake they finally came back with an email from Samsung saying that the noise was something that happens to only a few fridges and will disappear after 1 or possibly more than 2 years. This is not an acceptable resolution to me and I feel I have wasted countless hours on the phone with Samsung, Lake City and Lowes to no proper resolution.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

We purchased our Samsung RS261MDRS/XAA a Little less than 5 years ago. It has been a nightmare. The first week, we had to call the company because the refrigerator was not cooling properly. We had a technician come by to fix it. Perhaps it was a computer problem. The refrigerator would not cool properly, and the freezer would frost up. The very first years we had several people try to fix the freezing of the back panel problem. We have nursed it along, but less than 5 years of ownership, for the second or third time, we have had to move all of our food elsewhere to keep from losing it. The fan made a loud clatter, then nothing. Food kept getting warmer - who knows whats safe, so we had to throw it all away again! Samsung is over their head with refrigerators- cell phones, not so much. Buy at your own risk.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Owned Samsung fridge 2 1/2 yrs., water leaked into both produce drawers for some time. After much research, it appeared this is common and not worth the repair attempt so Ive lived with it. Freezer appeared to thaw and refreeze slightly since purchase, does not open adequately, and now has defrosted completely. All food is a loss, doubt I will be able to find anyone who will even agree to work on it. Junk, junk, junk. Period. I would give a negative rating if possible.

We purchased 4 Samsung appliances for our kitchen. We are very happy with the stove, microwave and dishwasher. The refrigerator is another matter. The icemaker literally scatters ice all over the kitchen floor. We have been in touch with Samsung numerous times. Twice, they have sent technicians to our home. Both said that the ice dispenser problem is a design flaw. Both have reported their findings to Samsung. One even sent a video. My conversations with Samsungs customer service department always end the same way - the design is within our specifications. Dont buy Samsung. Their customer service is terrible.

I have on-going problems with the ice maker. I had a switch go out on the compressor and have had it lose cooling in the freezer, model #RS2555SL. I have ordered and installed two brand new ice makers and both of them. I immediately turned the ice cube tray (unfilled) until it twisted and then never returned to the fill position. I contacted Justanswers.com and they told me this is a very common problem and that I should keep returning it until I get one that works. Is this the state of how products are made these days? Inferior quality and inferior service. This consumer will never buy another product with the Samsung name on it and will warn everyone I know of the inferior quality and service on these products.

Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

Unit locks up and wont function properly. Display will show all is well but food gets soft in freezer. You then run diagnostics function and it shows all is well. Next step is to unplug unit for 90 sec. then power up and hope that fixes it. Ice maker was junk from the start. Im on third ice maker assembly and possibly the 5th tray. The older the unit gets, the more defrost problems we have. I am replacing main board today. I hope its upgrade and not just a new set of problems.

I purchased a Samsung Dishwasher at Costco, Model # DW80K2021US. Samsung had its own warranty on it for one year and Costco was kind enough to place a two year warranty on it. I purchased it in June 2017 and it just quit on me October 2019. These should last longer than that but they are absolute junk. The water pump is gone, and it will cost at least $300 to fix - The dishwasher on sale was $499. Costco, please dont carry this junk or anything like it from Samsung. Costco will just get a bad rep from selling these bad products. Stay away from anything labelled Samsung.

Good refrigerator. Stays cold and is efficient. Easy to clean. Only one problem I have found is that there is not enough room for you to put what you need into this refrigerator. And the freezer space is small.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80F600UTS/AC. I purchased SAMSUNG dishwasher Model: DW80F600UTS/AC on December 20, 2013. On September 01, 2014, just after installation, I found problem with left door hinge pin. Door jumps from this pin in fully open position. I made first call to SAMSUNG ELECTRONICS CANADA, INC. On September 02, 2014 and service ticket was initiated. Technician from SAMSUNGs authorized service center visit my home for inspection on September 04, 2014. He discovered that the problem not repairable and caused by a manufacture assembly defect.After this visit I made numbers of phone calls to SAMSUNG ELECTRONICS CANADA, INC. to check the status of my claim. As result of these conversations SAMSUNG ELECTRONICS CANADA, INC. issued other ticket and service order.Finally I received a email from SAMSUNG ELECTRONICS CANADA, INC. and representative tell me that my case will not covered by SAMSUNG DISHWASHER LIMITED WARRANTY TO ORIGINAL PURCHASER ...Please be advised that our engineers have determined and confirmed that this is due to a physical damage that absolutely not covered under warranty. Please accept all our sincere apologies for the inconvenience this issue may have caused you. This machine has been purchased back in Dec 2013 if issue has been reported within 48 hrs from date of delivery, we could have cover the repair cost out of courtesy. Unfortunately in this case it wont be covered, you will be responsible to pay for the repair charges.Never ever will buy SAMSUNG.

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

Please anyone that has had problems with their Samsung Product - no matter what the product, contact me. I am trying to get a class action suit started against Samsung and their customer service department. I have had problems with my Samsung dishwasher from day one and now it is Oct of another year. Samsung thinks that they can run the warranties out on their products and people will eat it and buy something else. If your product has not been replaced or repaired, it is still under warranty and we need to get together and make sure these big companies dont think they can get away with that. My dishwasher has been sitting here since June of this year(2014) with water in it. Has been repaired many times and the last time the repairman didnt even get down the road before it broke again. Having trouble with Samsung wanting to repair again, well under the lemon law with is a law it has to be replaced. They are hoping like a lot of people I will just let it drop, no such chance, its the principle of the matter now. Big companies need to pay for their mistakes so please contact me with your information **. If I get enough I can proceed with a class action suit against Samsung. Thank you.

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldnt be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months. Each time I call, I speak to a different person. I have been told I would receive a satisfaction survey many times which I have never received. We are still waiting for our check which was apparently mailed over a month ago. This whole experience has convinced me Samsung does not care one bit about their Customer Service. We have many Samsung products. I now pray nothing happens to any other Samsung product. Im not sure I could go through this awful nightmare again.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I cant believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesnt stand for its products. Its a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, its been used as the over-the-range night light.

Our Samsung side by side refrigerator quit working and I contacted Samsung on 7/06/16. The appliance was still under warranty. However it is 7/27/16 and I am still without a fridge. First they looked for someone to fix it but no one was available in our area. So an exchange was approved but it must take forever. I have called them multiple times. All I get are apologies. Their service is the worst I have ever dealt with. Dont buy Samsung. This is the most expensive mistake I have made. Worst company ever!!!

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it wont drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

I would like to report a flaw in the design of the French Door refrigerator with bottom freezer drawer-model number RF260BEAESP/AA. The ice maker allows ice to exit the rear of the unit when the freezer drawer is pulled open for removal of frozen food or for ice removal. The ice then is deposited on the freezer floor.This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

I bought a Samsung four door refrigerator type back in June 2013 at Lowes. A year after, the ice maker started to slow down making cube ice and then completely stopped producing it for just approximately 1 year and 3 months, not to mention on the countless reset I have done just to have ice. It will cost me $200-$300 for the repair and replacement of the unit as what I have been informed by their customer service. I was even told that I should have taken the extended warranty ;-(.... June 2019, the unit completely shutdown as both fridge and freezer were not cooling off anymore. Just 6 years and there goes my hard earned money down the drain. I thought Samsung was supposed to be a good long term household appliance, but turned out to be a BIG disappointment. I WOULD NOT RECOMMEND FOR YALL BUYING THIS SAMSUNG REFRIGERATOR!!!

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.