The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

Have had issues with this refrigerator very early on. The ice maker has continuously broke about every 4 months. We have had multiple repairs that only are temporary fix. Contacted Samsung and they basically told me the only solution is to buy a brand new fridge. They do not have high quality parts and do not care about their customers. Save yourself some time and don’t buy Samsung appliances.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

One year ten days dishwasher sensors gone - cost $300. Dishwasher cost $699. If you fill plates as they advertise they dont clean good.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a fix to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?When do they come clean and give me a new fridge? This is obviously unfixable and a malfunction of this fridge - what can I do? So far all my calls say sorry already fixed 2x, no more for you??? Not good!!! I have a basic 2 door model - no ice maker, no water, just a fridge with freezer on the bottom. I need help - willing to repair but will it really work this time? Do I spend the money or toss this fridge and refuse to EVER buy Samsung again?

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldnt cost me the $610 to replace the case auger and ice maker via the authorized repair place.

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

We bought our french door/bottom freezer refrigerator model # RF20HFENBC in January of 2016. Just after the year warranty, we noticed our produce bins filling with water and the back wall was freezing too. We called Samsung, were told to level the fridge and that would take care of the problem. Well, it was already level, but, hubby releveled it. Within 10 days, the bins were still filling with water! We have read enough online to know that this refrigerator design is a lemon and a defect, so when we called Samsung, they tried to tell us that our warranty was expired, so we would have to pay the $129 service call fee! No way! We told them about the numerous complaints online, and how its the same exact reason, so they need to repair this.They set us up with a local repair shop called Unique Repair, along with a ticket for the service call, and said they would make sure to cover the cost of the service call... We had to wait 2 days to then set up the appt for the service call... When we called Unique Repair, they had NO confirmation of Samsung paying the service call fee! Since this first phone call, we have called Samsung 4 more times. Each time, its all a new introduction. Have to explain the problem, they deny saying they would cover the service call fee. We ask for a Supervisor to get on the phone, and then, are put on hold, and the customer rep comes back and says they will once again, cover the service call expense...Along with this aggravation from Samsung, their one and only repair shop, Unique Repair in the Chicagoland area, is just as bad, if not worse as far as customer service. They never answer their phones, so we are playing phone tag with them for the past 3 weeks too... They also canceled the first ticket without even telling us, while were waiting to hear from them. When we called about this, they tried to blame us, saying they canceled it because they could not reach us to set up the appointment! We are now waiting for yet, a THIRD ticket to be issued, and have demanded another repair place, we will not work with Unique Repair. Last night, a Rep finally said they will call us in 2 days with another repair company, after arguing with the guy for about 20 minutes, and explaining just how bad this repair place is, and that there are a bunch of negative reviews for them online too. Today, we get a call from Unique Repair asking about the new, current ticket!!!Another call was made tonight because of this nonsense, and we were told to expect a call in 1-2 days from Samsung with a different repair place. We do not believe them, and now, are contacting ABT, who sold us this piece of garbage!In our research, we found there are at least 2100 complaints on this design of refrigerators, since 2011. Another post said Samsung was going to recall these models as of last month (January 2017). When we asked Samsung directly about this, they said if the service person finds a part that is in a recall, we will be advised... We believe they string customers along, and lie, and do not follow through on anything they say. They do not seem to care about consumer satisfaction and about substandard refrigerator designs either.Before buying this last January, we researched online and this brand was listed as a good brands... We are so disappointed and aggravated, and will never buy a Samsung product again. We would like to know if there is a class action lawsuit against them and these refrigerators too. We have not been able to use the produce bins, so our family of five has a cramped fridge, and its just not right.For anyone dealing with these issues, you cant be nice, or they will string you along. You need to be very stern and vent your anger and demand repairs or speak to their supervisor. **Also, make sure you keep a log of dates and times you call them, who you spoke to... VERY important if there is a class action lawsuit, etc!!! Post your problems on their facebook page too, but, I believe they have removed every complaint about their refrigerators, because I do not see ONE, only on their electronics. We know there are 2100 on this page alone... I have summarized what I could here. There are more irritating details I did not share because we have a long list of our dates, notes, peoples names we have spoken to.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

I have a Samsung RF 217 French door bottom freezer model. It is only 5 years old. 3 months ago water accumulated in the vegetable bins. The repair guy came and hair-dried the frozen water pipe. Now, the freezer has frozen-up. I called the repair guy. He just came but said he could not find a parking space so would not be available!!!!! He said he would call and come back. Well... no way. Electricians, plumbers etc find parking. This is A&E Repair for Samsung. Really bad Samsung so I will not buy anything Samsung. I am trashing this piece of junk and ordering a new fridge.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

We purchased the oven in 2016 with a convection feature which we initially really liked & used the convection part almost exclusively. In 2019 I saw a flash of light which I thought was flames coming from the back of the stove. I immediately turned the Oven off & the flames disappeared. Since then we had 3 issues where the convection oven got much hotter than the temperature display indicated & burned the food. We had a repairman come out who determined that the oven temperature was 27 degrees hotter than what the temperature indicator showed. He adjusted the range to lower the temperature 27 degrees to match the range indicator. All of these incidents happened with the convection feature. We stopped using it & only used the regular baking feature. Four days later, my sister was baking a meatloaf at 350 degrees. 15 minutes before it should have been done, it looked like it was already done & before she could take it out of the oven a loud explosion occurred shattering the glass baking dish into pieces. Needless to say, we do not trust this range and will never buy another Samsung appliance!

Within 4 months this Model DW80F600UTS Samsung Dishwasher began to give misleading ERROR messages (High temp Heating error and Over-level Water error). Service calls were made twice while still under warranty only to have the errors re-surface. The only way we could get the dishwasher to work was to alternate washing cycles. Finally after 3 years of fighting with this dishwasher the pump began to leak and we threw it out.

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didnt work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowes. This is fraud and those cheated should be given a full refund!

We purchased a Samsung side-by-side refrigerator in 2010 and since buying it, we have had problems with the ice maker spilling ice all over my floor every time you use the ice maker. The ice maker bin is too small and does not fit a family of 4 at all. My recent encounter is now, it doesnt defrost so I have to take it apart and use my hair dryer to melt the ice. We found that you have to take it off energy saver mode so that it will defrost. Samsung suggests we dont pack it very much. Amazing! Why did I buy it in the first place? I wanted energy saver, enough space to handle my large family but this is by design. Im very disappointed not to have read reviews first.

We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Cant exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.My question is, why would I want a unit replaced when this is systematic issue, and not a unit-specific problem? When asked if Samsung will take full liability for possibly causing property damage or bodily harm, their answer was I can not talk to a supervisor as my case has been already escalated. Which agency is responsible of forcing a manufacturer to recall a dangerous product? And why they are not acting after all those reviews on this site? Indeed, I failed to read these comments, otherwise I would avoided this product line and Samsung altogether... Now I am stuck with a product for a very long time...

Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

Do not waste your money on this piece of garbage. Not even 4 months old and I currently have a broken refrigerator that wont cool above 50 degrees. I have been told that the motherboard needs to be replaced. The fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Samsung is not standing behind their product but the local repair shops are being kept busy!

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we dont abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbors kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance! In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

I purchased a full kitchen suite in June of 2018 and my gas range oven just quit working yesterday. I have received no help whatsoever from Samsung and have spoken with 3 different representatives. I mentioned to all 3 that I researched the problem and Samsung knows full well that they have a defective part that causes this to happen yet has not recalled the models or the part itself despite the fact that there is a pending class action lawsuit against them. I would hate to see anyone waste their hard earned money on appliances that cant even last a few years. Samsung should be ashamed of themselves. Appliances should easily last longer than 2 1/2 years. Hopefully my reviews will help someone else from wasting their hard earned money.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

This refrigerator (Model RF263Teasesr) is 2 years old and nothing but problems. Water continually drips down door. Now 2 years old and the internal temperature is 55 - 60 degrees yet the control panel on the front says it is 38 degrees leading to food spoiling. Frost continually builds up in the twin cooling portion and within the icemaker. Nice looking fridge that cost $1600 and does not work. Never, never buy a Samsung fridge. Their help line is staffed by people who try to be polite but are of absolutely no help. To make matters worse, their warranty which supposedly covers defects in materials and workmanship one year and five years is irrelevant. The only way to determine on the extreme off chance something is covered is if a Samsung approved repair person services it. The closest repair person is over 120 miles away - so guess how much that repair bill will be that is not covered by Samsung. I will say it again, NEVER EVER buy these appliances. Samsung stick to a phone or tv.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

Samsung oven NE594R0ABSR - Been on the phone over an hour to get Samsung to repair the convection fan that has gone out for the 2nd time since I purchased it Nov. 2012. And yes they are trying to get me to buy the extended warranty because the range only had a one year warranty. I fixed this part almost 1 year ago today. They arent getting that the part should be under warranty still. Ok my call was an hour and 20 minutes. It went nowhere. Supposedly I can email the President at officeofpresidentcsea@samsung.com. They didnt have a supervisor, manager or director that could help? My guess is I wont get anything back. Sending an email to support and gonna figure out who else I need to get involved... Glad I didnt have anything else to do.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

Have had my $3000 Samsung Refrig for just over 5 years. Similar results as everyone else here... the fridge began acting up approx. 6 mos. ago... since then have had 6 service calls to fix. Seems after replacing the ENTIRE back inside panel for $200, fridge is working, but now freezer is not. Cannot even begin to explain how FRUSTRATING AND EXACERBATING this experience has been. Made numerous calls and emails to Samsung, even got bounced up to their VIP Customer Service (for those of us who have had POOR service issues) and they do NOTHING!!! Since is out of warranty, were on our own! I own many Samsung products including washer/dryer, cell phones, TVs, and now will begin buying other brands as I get rid of every Samsung product in my home. There are OBVIOUSLY design defects/flaws in their refrigerator designs (as the serviceman told me also!) and they know it. They keep coming out with these fixes for things... of course, which are NOT COVERED UNDER WARRANTY. So we have to continue to pay for these. EXTREMELY DISAPPOINTED AND FRUSTRATED WITH SAMSUNG IN GENERAL. HOPEFULLY THEY WILL GET WHAT IS COMING TO THEM. I DONT EVEN WISH TO GIVE THEM ONE STAR... THEYRE NOT WORTH IT!!

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

Had the fridge about two years. Water gathers in crisper bend. Called Samsung and got same answer as everyone else I am sorry to hear blah, blah, blah call for Samsung Service Repair. Paid over $1800. And should NOT have to call Samsung Service Repair. Fridge should have been a recall since Samsung cant seem to manufacture a working fridge. Will never purchase another Samsung Fridge!!!!

I have the same model as listed here. Ice maker started acting up about 16 months after purchase. Started with freeze up and no ice production. Best Buys Geek Squad repaired it and it worked OK for about four weeks and then it turned into a slush maker. Currently Geek Squad is in route with all new parts to rebuild it again. I really feel like its going to be a lemon of a refrigerator. Apparently all the new Samsung models the ice maker is now down in the freezer compartment. Anybody know how many repairs it takes before theres just a full one recall?

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, We will file a repair claim, only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

My two year old Samsung smh1816s suddenly quit working. When I press the cancel button for 8 seconds, it shows -SE-. I called Samsung to ask about the epidemic warranty and they said that my model number wasnt covered. It is obviously a problem with all Samsung microwaves! I am very disappointed with my product and service from Samsung!!!!!

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

These refrigerators have a design defect that Samsung refuses to acknowledge! This is causing millions of dollars in loss of food, due to temperatures, defective ice makers, water damage to homes! I can’t say enough about this product, and Samsung’s refusal to admit the problems, and correct them!!

In April 2010, purchased the Samsung RF267 AEPN refrigerator. Three years later, the refrigerator was making a horrible sound. A few days later, the cooling stopped and we lost all the food in the refrigerator and freezer. Cause? Lots of ice had formed; the fan was hitting it, causing the noise. New evap. fan $256. A few months later, the same thing happened. Today, we are experiencing this same problem, again. This refrigerator is 4 yrs old. Apparently we arent the only ones... What can we do? To start, I will never purchase another Samsung appliance.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

Bought a brand new dishwasher in 7/14. It stopped working in 5 months. Called samsung, their service provider refused to schedule a service telling me I dont have a valid receipt (the one from the retailer is not valid). Called samsung back and I was transferred to customer relationship department, they reviewed my receipt and they said it is good. They called the service provider to schedule service. Again, service provider refused to provide service. Samsung said they need to find another service provider in my area (come on, this is nyc). I dont understand why samsung cannot direct the service provider to come. What a joke. Time to shop for a non samsung dishwasher (which will be my last samsung product).

Samsung 17 Cu Ft SLIM FRY OvertheRange Microwave SS 1571002 - Bought X-mas 2013. Keypad stopped working or behaved randomly turning lights and fans on randomly or operated by a ghost. Nov 2016 microwave doesnt even power up. Its outside 1 year warranty period and refusal to replace it. My previous microwave lasted 10 years. Dont buy Samsung Microwaves.

We purchased new appliances from Lowes 2 years ago, Dishwasher, Fridge, Range and Micro. We have not had any problems from the range or micro, but had issues with fridge (fan in the freezer). Repair went smooth with Lowes involved. Happy with that. Now we are experiencing the smell that so many have commented about. That being said: What is the solution? So many complaints, really concerned about the integrity of this company. Maybe if Lowes or Best Buy, or both, discontinue the retail of their product, they might consider improving their customer service. Samsung needs to hire someone that can get your customer service back on track. There are other product names that would love to see sales increases once these go out.

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Samsung has the absolute worst customer service. Their products fail, and Samsung does not take responsibility for design defects that result in multiple failures, even after multiple repairs. Please do your research from feedback from consumers who have actually purchased and owned the product for more than two years. (Although Samsung’s refrigerators are failing at a faster rate than ever, as some people are now experiencing problems within the first months of ownership as opposed to two years.)

I got the SE code on the Samsung microwave and after reading the complaints here, I called Sears where we got it and had a tech come out. We were able to keep using it until then by holding the stop/clear and start/enter button. Then I got to the point where Id take off the panel and move the wires and it would work again. Also, using the timer/clock seemed to be the issue. Anyhow, Sears came out for $75 to tell me what I already knew (needed new key pad/control box) and it would be a total of $200 for them to repair it (its only a $200 microwave). But he did tell me how to replace it. I tried to get the part from Samsung and they wouldnt as it was just out of warranty (so dont waste your time trying). JJ Parts in NJ is the part dealer for Samsung. I called and got the part with shipping for $70. Installation was super easy: two screws on the top of the unit on the vent grill and then slide it out. Then there is one screw at the top of the control panel. Open the door and lift the control panel up and it comes right off. Then there are a few ribbon cables to take off and it is clearly marked when you need to install them on the new keypad. Someone noted never work on a microwave due to it holding onto a charge - yes, that is true, but youd have to go way into the machine. Unplug the unit obviously before doing this repair, but I cant see how youd possibly run into any issues with this super easy repair.

We bought a Samsung refrigerator 5 1/2 years ago and the compressor stopped working by end of April 2019. Called customer service and they promised to refund full amount as the compressor had 10 year warranty. I have been calling Samsung on my day off for past 3 months, and every time there is a different person with different story. Today they offered me a big $200 refund for a $1600 refrigerator and took 3 months for them to tell me this!!!! Samsung has the WORST customer service and do not train their people at all. I do not know whom to talk to get my money back. CAN anyone from Samsung contact me. DO NOT BUY ANY SAMSUNG PRODUCTS PLEASE.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

The 1st Samsung fridge that I purchased from Bad Boys had both doors damaged. It took Samsung months to replace the doors via Elite Appliances...Bad Boys did not agree to replace the unit. The 2nd Samsung fridge that I purchase in June 2014 from Lowes (counter depth/all my appliances are Samsung..) is very loud. It sounds like a tractor. A tech attended my residence. He agreed that it was very loud. He opened the door to take a pic of the serial no. The noise stopped. He did not want to wait till the noise started again so he asked me to recorded and email it to him which I did. A few days later I received a text message from Elite Appliance advising that Samsung advised them that the sound was normal. I re contacted Samsung. I was advised that in case the tech determines that the sound was normal, I would be charged for the service. I booked the service anyway.

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

Last Thursday, I set the oven to 375 degrees and when it was at temperature, put chicken in to cook for dinner. About 10 minutes later, we heard a loud pop and smoke began to pour out of the back of the control panel. Then flames appeared. We turned off the house circuit breaker and used a fire extinguisher to douse the flames. The oven door locked as though it was on self-cleaning mode. We waited until the appliance had completely cooled and removed the back of it to see where the fire had occurred. It was clearly a short in the wiring that caused the fire.If we had not been close by to hear and see the fire as it started, it could have easily spread. As it was, the house was filled with acrid smoke, and 3 days later, there is a lingering bad odour from the fire. All we lost was about $40 worth of chicken and the stove itself - we had to pry the oven door open to remove the uncooked meat, because we were afraid to plug the stove back in to see if the door would release on its own. We have three children, one of whom is a 7 month old baby, and my senior citizen parents were visiting - we are lucky that no one was injured, and that the kitchen and the rest of the house suffered no real damage. All of us have breathing problems due to asthma and allergies, and we all had headaches, sore throats, and irritated sinuses from the smoke.We are extremely upset at the dangerous situation that occurred. It was clearly the result of shoddy design and a cheaply constructed product. My husband paid $1400 for this stove five years ago when he was living alone. He barely used the appliance until September 2012 when I moved in with my two children. Since then, we have used it every day for typical cooking. We should be able to expect a stove to endure regular use for more than 3 years without any issue, especially given the initial price paid. We should be able to expect a certain standard of safety, where a household appliance should not light on fire without warning, putting life and property at risk.Since January this year, the two front elements on the stove top have malfunctioned. It is not possible to control the temperature setting on these elements - they are either off or on high. This is likely attributable to a short circuit in the wiring as well (one that did not result in a fire) since the problem occurred suddenly. In retrospect, the malfunctioning elements were clearly a sign that the appliance was dangerously flawed.We have emailed Samsung to request compensation for the loss of our appliance, and for the fact that it caused a fire that endangered our family and our home. We would like Samsung to take responsibility for funding a replacement appliance, since it is obviously the fault of the design and construction of this stove that it malfunctioned, in the amount of $1400. We will not accept a repair, since the appliance is now unusable, nor will we accept a replacement Samsung stove, since we could never trust it. We would like Samsung to be held accountable for the shoddy household range it produced.I have reported the incident to the Canadian Standards Association to complain about their alleged inspection and endorsement of this inferior and dangerous product, but according to the website, they will not publicly report on any findings if they investigate my claim because of confidentiality concerns. I interpret that to mean that they are protecting manufacturers rather than consumers. In the past, we have also owned a Samsung dryer, which we replaced in January 2015 due to a similar break-down. The dryer stopped heating up after only 3 years of regular use - we assumed it was due to the element burning out, but did not investigate further.

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato. The only way I could stop it is to unplug the unit. I have a repairman come out recommended by Samsung and he said the parts are no longer available. For a 2-year-old microwave? We tried again after a few days and the display has :0 on it. But the unit is now working. I cant figure out whats going on, but at least its working for now. Samsung should recall this product. I wont be buying any Samsung items unless they fix this problem.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see whats wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!

Purchased a new Samsung refrigerator about 2 years ago and now the glass shelf that holds the crisper drawers is broken on the corner and the rail that the crisper drawer runs on is broken where the screw hole is broken where a worker had screwed it in too tight. The rubber gaskets are coming apart as well....This refrigerator cost was over $2000.00. Called customer service and they said TOO BAD out of warranty ....Model # RF267AEBP. Someone needs to get a class action lawsuit going on this and let all of us know...

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. Ive called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

I purchased a Samsung Bottom Freezer #RB215LABP in May 2009. Within a year, I noticed underneath the fresh produced bins there was accumulated water underneath both bins and semi-frozen. I cleaned it up and thought nothing of it. Consulted the owners manual but it failed to mention that. I adjusted the temperature but did not notice any other on-going issues.Fall 2013, I noticed the ice maker stopped working and my frozen foods were no longer frozen. Just my luck, I realized my warranty expired 4 months ago. Out of pocket payment to local service guy who informed me that its a manufacturer’s defect. The computer board for the freezer is defective. There are also issues with a loss of freon, compressor is blocked and defrost issue. Despite all of these problems, there is nothing wrong with the ice maker - it just cant make ice due to the other issues. This was my dream refrigerator and Im so disappointed that in less than 5 five years, I must purchase/replace a major appliance. Who has that kind of money? BUYER BEWARE.

I purchased model NE59J7850WS/AA. It was not heating properly and I called to have it serviced. When the service tech came out he stated that they had several problems with this unit and thats just the way it was. He didnt even have a thermometer with him to check if the oven was heating properly. After using my own thermometer he made a few calls and replaced the entire board in the back. Its working better but does not heat evenly. The newest issue is that the glass top is really hard to keep clean. Ive had glass top stoves before and never had a problem like this. We called service and was told if it isnt a manufacturer defect we would have to pay for the service call. I think the most insulting thing was she was trying to tell us we didnt know how to clean the cooktop. I will never purchase another Samsung product. I dont believe they are a quality product.

Samsung range after cleaning cycle oven doesnt work. This happened to my daughter. Called Samsung, Sorry out of warranty. Called a repair service - said it wouldnt 500 to fix. Her husband decided to take it apart and found the heat sensor fuse was blown. Beware. Shame on Samsung and Shame on repair people.

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

This fridge is almost 5 years old. Sometimes it freezes the milk and then like today, it thawed the ice cream! Absolutely despise this Samsung RS261. This is not even worth being a garage/basement fridge. This one is suited for the dump! Shame on Samsung for making such a horrible product.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.