We reached out to Samsung after my built-in Microwave oven suddenly stopped working. Prior to contacting them, we contacted my warranty provider but after coughing up a service fee to a no-good electrician, we discovered the appliance is still covered by the manufacturer. Samsung of course promptly connected me to a company they use for repairs. Unfortunately both Samsung and the company are highly inefficient as the repair company gave me a 4-hour window for their home service visit but we never received a call from the company as stated in the confirmation email they sent us. We reached out to Samsung and they in turn told us to deal with it or get a life. We contacted OMB LLC for an update since the clock was ticking with no sign of a technician; this was just within 2 hours to the close of the scheduled window. We were told there is still time and asked to contact the electrician directly.Half an hour to the close of appointment, we contacted the fella who dismissively and without any apology said he is still outside. As if this is not an appointment. When asked what that meant, he responded; I may not make it to you until after an hour. This meant we would be home all day just for some random individual to show up late at our doorstep as he wills. We contacted Samsung again and were told it is our bone to pick with the repair company and they may choose to reschedule. Is this service? My take is if your company is overwhelmed with repair work, dont take any more than you can chew. I know of under promising and over-delivering, not the other way round. It only takes ten more of negative review before youre off the market OMB LLC. Samsung is already losing its market shares so its no news theyd throw caution to the wind when they ought to go above and beyond to redeem their already tainted image.

The Samsung is the worst appliance Ive ever purchased. The ice maker freezes up every two weeks and it is a known problem. I reported this problem and was told I would have to spend 485.00 to get it fixed. My fridge is now 2 1/2 years old. Samsung told me they would do nothing to fix the problem even though this a known problem. I would not buy any product from Samsung. Stay away for these products.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

Samsung’s idea of customer service is “3 – 5 business days and someone will call you”. At this point we have been without a functioning refrigerator (I consider a refrigerator to be a basic need in this day and age) for 14 days! The specifics are below: A service tech was sent to ‘fix’ the problem one week after we first reported the problems to Samsung. The fix/part replacement (2 different parts were tried) did not correct the problem. The Tech talked with Samsung’s technical support from our home and said, My office will call you on Monday (9 days after the report to Samsung).On Wednesday (11 days after the report to Samsung) the same tech is back with a 3rd different part. Still not the answer. At this point, it is determined that we need a whole new refrigerator (current unit is only 6 months old). The Tech entered a ticket into the system AND once again it is 3 – 5 days before someone will call us. Not, 3 – 5 days and you will have a new refrigerator – NO, 3 – 5 days and someone will talk with you about what can be done. Now it has been exactly 14 days since our Samsung refrigerator has worked. Still we have not received a call from anyone from Samsung regarding the solution to our problem. This was my first Samsung refrigerator; it will be my last.

Please do your own research before buying a new refrigerator. I thought I did. I purchase a Samsung French door fridge in November of 2016. Little did I know that all Samsung French door fridges have a design defect, - ice maker freezes over, stops making ice, leaks, and, sometimes, as in my case, freezes shut so the tray cannot be gotten out. Takes an hour with a hand held steamer to thaw it. Thousands upon thousand of unlucky people have been dealing with this for the last fifteen years. My experience with Samsung customer service has been terrible. This is not what one would expect from a consumer appliance manufacturer.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

I have a french door refrigerator and since day one its been a lemon. Below deli drawer collected ice and now for the 6th time the ice maker failed. Every time I call for service they say this is a known problem and you will have to live with it. I am tired and need a new refrigerator that I feel Samsung should supply me.

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

Purchased the Samsung Showcase fridge October 11, 2014. It stopped working Saturday November 15, 2014. Paid $3323.11 for it. CONNS WILL NOT REPLACE OR REFUND. What they can do is add me to a list, that I will receive a call to schedule an appointment to have a repairman inspect and fix fridge. I should receive a call Thursday November 20....My fridge is about 35 days old, not 1 or 2 years...

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They dont listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know DO NOT BUY A SAMSUNG.

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

We purchased a Samsung refrigerator May, 2015. I want to keep others from making the same mistake. I would not buy any Samsung product, ever! This has been a piece of junk from the start and Samsung totally excludes themselves from any contact. The ice maker has not worked correctly from the beginning. They replaced it in the first year and it still hasnt worked properly. I would highly recommend people to buy anything other than Samsung.

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

I have owned this microwave since 2010. Today it displayed the SE error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (its kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the epidemic warranty. Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsungs customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

I bought a top of the line Samsung dishwasher two years ago. We have had four repairs and none of it worked. Samsung refused to replace it and we are going to have to go to small claims court. We bought it from Lowe’s and didnt get a service guarantee policy. The dishwasher began stopping during mid cycle in the first six months. Samsung did not want to stand behind their product, which was a top of the line model.

I wish I had reviewed this fridge when it first became apparent at how bad it was. Might have saved some folks purchasing one. It is French Doors with bottom freezer, about 4-1/2 years old. The first thing that we noticed was at 1 year old, the stainless was spotted. We are 2 retired people, no kids here. Used stainless cleaner to no avail. Called Samsung, they said they dont warranty the stainless. 2nd thing was a flap on the door broke because we didnt always open or close the right door first...never knew until this happened, and figured it out. That was over $300. Now, in the last 9 months the ice maker has gone out 3 times. Had it fixed for about $250. Less than 3 months later it went out again. The repair company fixed it as a warranty issue. Now, 6 months later...out again. Waiting for an answer from the repair company, but they only guarantee a repair for 3 months, and dont know if Samsung will do anything. I will not pay for another ice maker. Will start over with another brand...never a Samsung. Anything!!! So disappointed!

Although I could write a book about my experience with this refrigerator and Samsungs customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, its not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsungs customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

I have not had any problems with my dishwasher. The dishwasher was not that expensive and I would definitely buy it again. This dishwasher cleans well. It looks awesome in my kitchen. I am very satisfied with this purchase.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didnt think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tvs and computer monitors. Until March of this year 2019 hit. We noticed the bottom portion where the freezer is starting to ice up. Lots of ice crystals forming all over the food. We thought, well maybe its because we are running the swamp cooler and the humidity is entering the fridge when we open it. Never gave it a thought that less than a year and a half later that something would be wrong with our brand new fridge. Boy were we wrong! A month later, my wife came home and everything in the fridge had melted and spoiled! We checked the temperature on the door display and it displayed the right temperature. Or should I say, the temperature it was supposed to be at. After panicking and trying to salvage whatever food was left by moving it to our garage fridge, we decided to browse the internet for answers. And boy did we find a ton of them with these model types. Apparently this model has an issue which you Samsung will not acknowledge! So after read the instruction of the hundreds of people with the same problem, we reset the fridge and its display came back with the true temperature reading. The fridge is usually set at 0 for freezer and 36 for the fridge. It came back at 57 for the freezer and 71 for the fridge. Big difference after the reset. So obviously now, the fridge kicks back on and starts to cool. So this now happens about once or twice a week. We have to unplug the fridge every 2 to 3 days just to make sure the on board computer gets the right reading and clears the glitch this fridge has. And almost every time we do reset it, the temperature is off by 5 to 10 degrees. We are obviously frustrated. But thats not the worst part. We call Samsung to get someone to repair the fridge because as we were told It has a 2 year warranty and we were told that, No, your model has only 1 year warranty. We were shocked! Not only by that but by when we told Samsung that we were told by Home Depot that it supposedly had a 2 year warranty, that Samsung actually came back with, Oh sorry, we changed it this year. How can you sell an item, tell the customer it comes with 2 year warranty, not only did Home Depot say it, but when you google Samsung refrigerator warranty, it also says 2 years. Then when one breaks, back out of it completely and say Our bad, its one year now. We have 2 kids, we are not rich in any way. We work very hard and try our best to do everything we can for our family. We mustard up the finances to buy this fridge. Not only did we buy the fridge, we also bought a Samsung dishwasher for a matching set. And now we sit here with a fridge we cant use. We lost 300 dollars worth of food and have a $2,000.00 dollar piece of furniture in the kitchen now. After arguing with Samsung for hours which by the way were very rude on the phone, they did us a favor by sending a tech out free of charge to look at it. The guy came out, dusted off the back and cleaned the front grill at the bottom and said theres nothing wrong with it and that there was nothing that he could do. Didnt do any testing on it at all! He actually said its probably our fault for by not monthly cleaning the back of it? Are you serious.? Our Kenmore in the garage has been running for 21 years non stop. And Samsung wants to blame us because there was some dust on the back of the fridge? Wow Samsung, you really know how to stand behind your products. This has set our family back bad financially. We have to use our old fridge in the garage now which is smaller and doesnt accommodate our now growing family, which is the reason we upgraded. Or should I say downgraded. We lost a lot of food. My son has allergies so we have to buy the expensive gluten free food for him. We are still paying on the fridge that you wont repair because of a warranty you lied about. Or that you said changed the next year after our purchase. The ice maker in the fridge is another story. Doesnt work, has to be cleared everyday or it wont make ice. All this in less than 2 years of owning it. I will not let this go. I will write, paste and pass this story anyway I can. This is not right for you to sell a product and walk away from a known problem with these model refrigerators. We cannot afford to buy another one and we cringe at the payment due from Home Depot every month. This is not customer service! This is you ripping a family off from their dreams of having a nice home to raise their kids up in and having the tools to do it with. Thanks for crushing that Samsung and Home Depot. Shawn **

RF266AEPN/XAA - Purchased 8-2012. Pbm began July 2014. The fan made a loud racket. Sears was great. Repairman said it was due to fan hitting against ice built up on drain tubes caused by putting hot food in refrig (steam turned to ice). Food safety requires hot foods must be refrigerated! I now have to defrost my refrig & freezer for 2 days to install a $200 kit to prevent this from happening again... It should have never happened in the first place. What an inconvenience.While Samsung denies having a problem, they conveniently have a repair kit specifically designed for the Non Problem. It is a beautiful and functional refrigerator but I am disgusted with Samsung. If make a mistake, admit it, fix it and people will respect you. Samsung responsibility is to reimburse everyone for the kit and the cost of installation.

About one year after I purchased my Samsung dishwasher (DMT800RHS), we began getting error messages and problems with dishes. We had a Samsung authorized tech come out at $250 expense to ourselves and he found a bunch of plastic pieces the color of the racks in the pump impeller. Nearly 6 months later, we had the same issue and had a local tech come out. For another $75, he retrieved the same rack colored pieces of plastic out of the pump. Tonight, we had a third tech come out and retrieve more rack pieces out of the pump. I have attached photos of the rack adjuster, where every plastic attachment is broken on both sides. These have broken during operation. I hope this review helps someone choose carefully when purchasing a dishwasher, and avoid the headache that we have been dealing with.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

I purchased the Samsung 30-in 5 Burners 5.8-cu ft Convection Oven Slide-In Gas Range (Stainless Steel) Model #NX58H9500WS and I absolutely love it. The burners exceeded my expectations. The stove is very large and can cook multiple things at once. The stainless steel looks beautiful in my kitchen.

We bought this dishwasher in Nov. 2011 for our new kitchen. The dishwasher had at least two or three minor problems over the course of one year. They range from not starting to electronic display problems. Finally, last week in early Dec., it died right after the warranty had expired. We had a tech come and he confirmed that the motor had burnt out which would cost over $500 to repair!

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

We purchased a stainless steel Samsung Refrigerator Model No. RF217** in December of 2010. Today was the fourth time weve had to have it repaired for the same problem: standing water in the produce drawers with water and ice below them. The repair in 2013 required replacing a part which took several days to come in and, including labor, cost us a couple of hundred dollars to have done. The other three repairs cost about $100 each. This was an expensive refrigerator and it just galls me that Samsung wont stand behind their product! The first failure happened exactly two days after the one-year warranty expired so Samsung would do nothing. We didnt buy an extended warranty because we generally dont believe in them - big mistake - with Samsung believe in them! Not only is this all very expensive, but having to completely empty the contents of the fridge and freezer 24 hours before the service call so it can defrost is a royal pain in the petoot! What does it take to get a class action suit against Samsung? We bought a Samsung stainless steel dishwasher the same day we bought the refrigerator. I dont like it either. It never completely dries the dishes. We will NEVER buy another Samsung appliance!

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

We purchased a set of Samsung kitchen appliances. Unfortunately, we purchased these before we moved into our home and shortly after we began to use the appliances, the warranty on some of the appliances had expired. Fortunately, the microwave had a longer warranty and we were able to have that fixed without charge. The dishwasher on the other hand had been one issue after another. We have had to make 3 service calls at our expense and the problem is not yet fixed. We have already spent enough to have purchased another dishwasher - and all we have to show is a broken dishwasher that can not wash a load of dishes. Very disappointed with this dishwasher and after reading the reviews of water soaked floors, I am afraid to risk having it looked at for the 4th repair... Probably better off to just purchase a new dishwasher, but what a waste of money this has been.

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

Purchased the refrigerator less than 7 months ago. Ice maker is no longer working and fridge temp keeps fluctuating causing food spoilage. Customer service was no help. They got my name wrong multiple times and even though I was explaining to them that my PHONE stopped making ice... Horrible.

I purchased a Samsung Dishwasher three years ago when doing a kitchen renovation. It has been nothing but a problem! It was serviced three times in the first year! Numerous pieces have broken inside the dishwasher and it does NOT clean my dishes!! The dishes on the top rack come out dirtier than when they are put in! I have given up and after three years am replacing it! NEVER NEVER BUY A SAMSUNG DISHWASHER!!

Purchased Samsung refrigerator and microwave when we remodeled the kitchen in 2010. The microwave died last summer (2013) and we replaced with another brand. Thats another story. THIS story is about the above listed refrigerator. Beginning in Sept. of 2013 we have contacted Samsung customer service 6 times about our fridge leaking water into the (right) vegetable drawer and under the drawers and freezing. 2 problems - the leak and, why is the water freezing when the fridge is set at 38 degrees? Freezing all veggies in the drawer.Service has to come from Cleveland as no company in the Akron area will touch Samsung appliances. That should have been our first clue! The last service call was 3/04/14 and yesterday, 3/08/14, we had more frozen water in and under the veggies drawers.Customer service persons have been very gracious and helpful. The repairmen that have come here have been courteous and have tried to help. But the definition of futility is doing the same thing over and over and over again, expecting different results. We have had the coils on the back wall replaced 3 times and thawed each time and the drain blown and, guess what? Same results.Were very, very tired of this problem. We have thrown out more food thats been ruined by sitting in ice water and its getting expensive. We have told everyone and anyone who will listen NOT to buy Samsung appliances as they are definitely inferior products. Just wish they would replace this defective appliance or compensate us monetarily in order that we can purchase a refrigerator that will work. Any suggestions anyone?

Our model RF217ACBP refrigerator, purchased from Sears, has worked well except that it has developed a problem with water accumulating in the right crisper drawer. This is a french door model, with a bottom freezer compartment and dual evaporators. I suspect the problem is a plugged or frozen drain, but have not yet located the problem. Other than the fact that we cannot use one of the crisper, the refrigerator works well.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

Purchased this lovely Samsung Range model NE58F9710WS in March 2017. I absolutely loved it. Great for just two of us using the top part and then using the whole thing when family were visiting. Today we had the oven on and there was a loud bang and the glass on the top had cracked and shattered. I am shocked after paying $1,965.58 on a stove to only last almost 8 months is shocking and its a very scary experience. Has anyone else ever had this happen to them for this model number?

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

Horrible, I got this piece of garbage about 4 months ago for my mother that has rheumatoid arthritis and has a hard time with the dishes. I have yet to enjoy a full load of clean dishes!! At first they said it was a connection problem, then they said the hose was not at the right angle, then they said it was the door that had a problem. After we received the part that was supposedly defective for the door and I was assured it would work. I open the dishwasher and pull out the rack, I find the top sprayer loose at the bottom of the dishwasher. This is ridiculous!! I am paying monthly for a dishwasher that I have not been able to use and everybody just gives me the runaround that its gonna work... A bunch of baloney. I am never buying anything from brandsmart again and I wanted to warn everybody else not to buy a Samsung dishwasher!!

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

Ive owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung this is not normal and they say Well its past warranty so you are on your own. Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working. A call to Samsung Canada was very unsatisfactory. I was told, curtly, that the refrigerator was past its warranty and they would not help me. The warranty was two days expired. I called the store that sold it to me. No help there either. I paid a private appliance repair company $340.00 to have the sensor repaired and a new temperature digital panel installed. It took 2.5 months for the parts to come in and three visits by a repairperson. The first two digital panels arrived in the wrong color. Today, less than two weeks following the repair, the fridge is again not cooling. The digital panel says it is 4 degrees in the fridge, but its very warm in the fridge and food has again begun to go off. The freezer still works. I removed the back protective panel and found the fridge coils completely iced up and the tiny plastic fan that is supposed to move air over the coils is encased in ice and inoperable.I guess Ive been dealt a lemon. I will not have this fridge repaired again. After reading many identical complaints on this and other sites, I realized that Samsung has produced a refrigerator system that has known functional defects - which they continue to market and sell to unsuspecting customers like me. Ignoring customer complaints and providing no follow-up or interest in customer satisfaction is the Samsung way when it comes to their flawed refrigerator design. I will never purchase another Samsung product as a result.

We bought a Samsung refrigerator model RF28HMED8SR 12 months ago and the design of the French doors is poor they dont close properly, and the icemaker is just awful at dispensing ice. Not to mention we bought the Samsung washer and dryer and the motor just went out on the dryer at 18 months old. No more Samsung for my family.

My Samsung dishwasher model DMT300RFW failed six months out of warranty, but used less than 20 times (it was at a second home). Repair cost was just over 1/2 the purchase price.Failed part was the drain pump, DD31-00005A. Failure mode was that the impeller shaft O ring had expanded from the drain water, preventing the shaft from turning freely. (The housing O ring had also expanded.) The O rings were not made with an appropriate material. In summary, the failure of a 10-cent part killed the dishwasher.Next, an attempt was made to report these findings to Samsung through their 800 number. Though my message was taken, there appeared to be a stone wall in terms of getting anyone to do anything. If this happens again, and it likely will, I may buy space in the Wall Street Journal and see if they care.What did I expect, at least that someone would make sure that my findings got to the right people. I guess it would be naive to expect anything else.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.

Purchased this dishwasher a little over 2 years ago. It has required 4 major repairs (non functional errors) in that time. 2 were covered under warranty, one was not. Now demanding a credit for this dishwasher and/or a replacement unit of equivalent value. Well see what Samsung says, although Im not holding my breath.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mothers face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.

I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 2015. I recently ran (Dec 2017) the oven cleaning feature, and now my display is not working. Ive found many similar reviews stating their displays stopped working after running the cleaning program. The cost to repair this is approximately $1100 to replace both display boards (the range cost me around $2500 new). It would seem that Samsung sold us all a bill of goods by saying this feature is available on their range but in fact using the feature will make other parts of the range break down and require replacement. If youve had a similar experience, write your review!

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

We purchased our dishwasher in April 2016. It has never worked properly. It started out ok but then went down hill. Now its loud and doesnt wash at all. When I open the door the dishes are dirty and the soap is still on the door. I called Lowes and was told they would contact Samsung and I would get a call in two days. NEVER HAPPENED. I called back and Lowes gave me the Samsung direct number. I call Samsung for a repair, was told per my SN and model number that I purchased it in 2015. Wrong. Wasted 10 more days waiting for my receipt from Lowes. I email it to Samsung and call back, they tell me someone will be out the following Tuesday after 3. I leave work early, nobody shows up at 3:30. I call Samsung back, I am told sometimes they run late. I wait til 5:30 and am not happy. Call Samsung back and am given the number for the repair shop. I am pissed. I call the repair shop. I am told that nobody set anything up with them and this is common. Apologies, then I am told that its not covered because I bought it in 2015. NO I DID NOT. Repair shop calls Samsung to verify. Repair shop calls me back and sets up another appt. for the following Monday. I take the day off because they call and ask if I can do it earlier. Thursday, 2 days later, I get a call to set up an appt. and that it wont be covered because I bought in 2015. What? No! Apologies. Two hours later a message on my phone from repair shop, trying to set up an appt. and its not covered... WTF is going on? Monday comes, guy shows up with a big box of parts. Looks confused. Halfway through, two hours have gone by, tells me he needs to go to the store for a hose? Two hours later he has replaced almost every part in my dishwasher. I can hear it filling with water. He seems pleased and after a four hour repair job leaves after telling me to let it run. I do. After a hour I open it up and I see the same soap that was on the door. I gave up. Husband called, they are coming back Friday... OMG! We spend thousands on all new Samsung kitchen appliances and I am scared to death. HORRIBLE CUSTOMER SERVICE. Cannot understand what they are saying, dont know what they are doing, cant understand what I am saying and thats Samsung. Repair shop is just as bad! I have told everyone I know do not buy Samsung... Just got a new work phone... Samsung. Great.

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasnt under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

Samsung quality, latest innovations. Hi-tech comes to the fridge. Quiet (even the icemaker), lights up like a Christmas tree when opened. Well-thought-out inside configuration. Costs as much as my first car, but definitely worth it.

Dishwasher Model# DW80F600UTS/A. S/N B00AG9MD914188D. 4th repair ticket # **. We purchased a complete kitchen suite from Home Depot In Canton Ohio on 11/20/2013. They were delivered on black Friday and in the 13 months of owning this pile of appliance chunk I have lost 6 days of work, almost 8. Those lost wages could have gone to the purchase of a new dishwasher, not to mention dealing with the inabilities of Samsung Customer Service that couldnt seem to remember me and the same error 4 times (flashing delicate light). Of course they replace the parts, chasing an error that isnt in their manual because its an error that proves this unit is a lemon and they know it but they string you along telling you to unplug the unit for a couple of minutes and then plugging it in. Now I used to be a tech manager for a computer chain and that is the trick to reset the computer board inside the computer. Yes this dishwasher has some sort of motherboard if you will that needed replace on day 1 with all the other parts that were changed on this pile after this was built. In other words some people may have all the upgraded parts to the same model and are not having any issues, for the rest of us, were stuck paying for the recall. I have a complete Kitchen full of this Samsung junk, hell the phone Im using to type this review is a Samsung, which I thought was quality and comparable to an I phone. I will no longer support Samsung in anything they do. I will replace each and every piece of Samsung garbage I own and I will devote my energy into providing consumers with the reality of what Samsung is. They are a corporation that spit shines items to provide the illusion of quality, something that YUGO never did. People bought the car because it was cheap, same as Chrysler did with the K car. Consumers bought knowing that they werent paying for the name but for the car. Samsung has decided to have you pay for name because people recognize the name from cell phones and tvs. Trust me when I say this. They should not be in the appliance business, people should stick with the products their ancestors bought. Maytag, Amana, Frigidaire, and even Kenmore. I apologize to my late grandparents for purchasing this junk in the first place.Oh, and to you Samsung! You have lost another customer for life with your poor customer service and inability to relate to the consumer. By the way, your call centers need some help. Just another smoke screen for everyone to navigate. Good bye.

$800 Samsung dishwasher leaked within the first few months. Tech never could fully resolve the issue. We purchased the nearly $200 extended warranty because we knew it was junk. 14 months in LE code and leaking again. Call Samsung warranty dept. and they send it out for repairs. Repair company calls to verify that we know its out of warranty. We so know, its extended. They say that they dont do extended warranty work. Call Samsung back and they so, Oh, you have to call this number for extended warranty claims. I say, That is the very number I called and go you. They transfer me and I give them all of the data again (model number, warranty number, etc.) This person says, Oh, you need extended warranty and proceeds to give me the number I first called.I called the number that apparently sends you to a bunch of sadists claiming to be Samsung and give them the whole spiel again. They ask for all of the data again and then to my horror tell me to call the same number I used to call them again. Finally after much pleading they say they made an appointment with a service company. One day later service company calls to verify that this is a non-warranty service call. Very nice lady at service company says that this literally happens all day with Samsung and that shes very sorry, but doubts they will ever send over the proper reference number for it to be covered under its extended warranty.I call Samsung again and explain the situation and I swear on the entire universe they tell me once again that I must call the very number I just called to be currently speaking to them. They then give me the standard warranty number that they had given me previously and was then told by them to call the number I had just used once again. I finally get a supervisor and beg them just to admit that they are going to scam me until Ive gone crazy and to please, as another human being just admit it so I can move on and just write off the $1000 as a lesson learned.Nope, this physical manifestation of evil known as the Samsung CSR Supervisor then proceeds to tell me that they are giving me the Top Secret number that will literally get people jumping on my warranty needs. I believe this is the number Obama would call should his dishwasher quit working. I kid you not, he reads off the exact same 800 number I used to call them all of the times in the past. I had no response as I believe I had a small aneurysm and fell to the floor.I keep the evil little stainless steel monster in the garage for the day that I see Samsung have an event at Lowes or Best Buy with reps in attendance in their bright blue Samsung Polos. I am going to wheel it in and smash its evil, water pumping (although most is pumped out of the bottom of the washer) heart right in front of them.

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

We purchased our Samsung Induction range in Jan 2015. Within a couple of weeks we got an error message which made no sense but nothing on the range worked. As this was under the one year warranty I called Samsung. After several days and several calls I was informed there were no Samsung certified repair people within a three-hour radius. I called Calgary and was told by a Samsung certified repairman they get calls from all over the province but will not leave the city. I returned to Sears where I purchased the range. They were willing to replace the range but asked if I would allow them to arrange their service people to come out, which they did. No stove for three weeks as the entire electrical panel had to be replaced. Fortunately at this time I purchased five year extended warranty through Sears.We now have issues with the oven. For no reason, mid cycle/baking the oven puts out an error message (silent) and the range does not work. On one occasion it just stopped working without an error message. Thank goodness I dont have to try to get a repairman... Sears will send out their technician. I have read complaints about cleaning the glass top. I clean with soap and water. Dry it then spray with Weimar cooktop cleaner. It does a great job and my cooktop is still looking good. If you have an induction range and you find a stainless steel pan doesnt work, you likely have one of two problem. Some stainless steel pans have additional metals in them which will cause them not to work and the other is a warped bottom. I deeply regret buying this range and given Samsung phones catching fire and the clothes washer lids blowing off... I will never buy any Samsung products.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

Last year at the Black Friday sale I purchase the French door Samsung fridge and a Samsung dishwasher. Terrible experience. Fridge and dishwasher came defective. I paid warranty on both. After so much trouble they finally fixed my fridge, which would make this terrible noise, like an old car. Now, with the dishwasher for which I paid 700 dollars, came with a defective rail on one of the trays, and also the door is defective. Neither Lowes or Samsung have been able to help me. They said is nothing they can do. Even with the warranty. I havent been able to use my dishwasher and I still making payments on it. Never in my life I will buy or recommend Samsung products again. And not at Lowes either. They are the worst.

Samsung 4 Door Flex refrigerator - Shame on you Samsung and shame on me. I did not look at this review site till today. Hence I would not have bought your refrigerator. As with others that I see on the reviews, our ice cube freezer ices up and we have to defrost it. I had a protection plan and they came to fix it, but it happened again 1 month after repair. My plan had ended so there will be no new fixing, which doesnt seem to help anyway. Today I was going to reach out to Samsung but I can see by the other reviews that this is a wasted effort as Samsung does not seem to care. Shame on you Samsung that you continue to sell your product but dont fix an issue that many owners are experiencing.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

Got fridge delivered and moved it in two weeks later due to remodel. No ice. Called service center again and again and each time given instructions on resetting the thing. Nothing. Then finally got service ticket and supposed to get call. No call. Called Samsung back. Said allow 48 hours for the call. 72 hours - no call. Still waiting on call. Samsung confirms ticket number and contact information. Service people on the phone treat you like an idiot. One guaranteed me that changing the temperature on the ice maker would solve the problem. Another told me the wires on top of the door hinges were the problem. Reset the icemaker about ten times. Water in the door is fine. Another one said it was not getting water. There is only one water supply line. Another said maybe the unit is not level. What bull that was. Nothing works.

Bought in August 2014 with an extended warranty. Have had electronics replaced. Now it leaks. Samsung does not want to repair the unit but for ME to return it to the store for a credit or get another machine and take it home and install myself. This I cannot do. After 1 1/2 hrs on the phone, 2 representatives of Samsung hanging up on me, I have gotten one of them to agree to honoring the warranty and repairing my dishwasher. The condition is that I have to photograph my receipt and e-mail it to them. Now I have to figure out how to do that.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

I purchased all my appliances from Samsung when I had my house built 3 years ago. Every one of the appliances already had serious issues with them except for the stove. Stay away from Samsung, the fridge has defrost / fan issues which require major tear down every year to defrost. The microwave heat sensor are cheap and need to be replaced. The dryer stops heating properly within 2 years and the wrinkle cycle does not work, it leaves your garment sopping wet.

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

Bought this fridge brand new. Since day one thought fridge was real loud just like everyone else. Sounds like an airplane taking off. Now fan is making sound like its hitting something. From what I read its ice building up. Thats bullcrap as much as this POS cost this is what we get. I knew I should have not bought it because it was a Samsung. I wish I would have read reviews. Lesson learned. Warranty lol yeah thats a joke. Very disappointed.

I would never recommend Samsung products and the customer service is completely lame. I have a Samsung washing machine that had a recall because the drum wobbled so much. It wobbled so much that it loosened a hose and poured water all over my house…. My laundry is on my second level and I have a cat walk that water poured down into my living room and hallway on my first level and ran through my ceiling on my first level and through my walls down to my basement…leaving water spots on my first level ceiling and damaging several ceiling tiles in my finished basement. I didn’t notice all of the damage and the damaged tiles in the basement until months later when I had another issue with the washing machine and Samsung sent a third-party service company out here to repair it. They repaired the machine and left. Unfortunately, the service company called, Unique Repair (who I would never recommend, as they do not stand behind their work) managed to forget to connect the hose, which led to another incident of water pouring from my second level down my first level and through my walls to the basement. Fortunately, I was able to get the service techs back quickly to stop the machine and drain it, although the damage had already been done. We went into the basement; the service tech also taking his own photos. This second time around the water even damaged more basement ceiling tiles and left stains on my first level ceiling.Both companies, the service company and Samsung are trying to put the blame on each other. How lame of Samsung, since it is Samsung’s faulty washing machine, under warranty and Samsung sent the third party out here to represent them. The first time it happened it was solely on Samsung. The second time on the repair company. Either way, somebody should be responsible for the damage caused in my house. I have suggested to both companies that they split it, but they do not respond and or communicate with each other. Samsung does not stand behind their products. I am an innocent consumer that has been extremely inconvenienced twice by this Samsung washing machine and damage caused to my home, and Samsung support has been completely lame. Nonresponsive and not willing to provide any resolution. I would never recommend purchasing from Samsung. The last I spoke to Samsung customer support she was closing my case, I had no previous knowledge that my case was being closed, because it had been two weeks and she wanted me to provide quotes for the repair. During the world crisis going on it was difficult to get someone out here to quote me on the repair. Actually, It was against the law at the time, as nonessential workers would be fined if working during that time. I finally provided her with one quote and waiting to get another, so she would reopen the case, and she has not responded to me. I’ve reached out multiple times with no response. Seriously, what kind of company operates like this? I am a business owner myself and I would never treat my clients/customers this way. I stand behind my work. I’ve had to spend numerous hours dealing with both companies and getting nowhere. When I did nothing to cause this situation. I’m sure they are hoping to wear me down.

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesnt take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please dont buy Samsung if you want peace of mind.

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

Samsung Microwave SMH9187ST - I bought this microwave in January 2011 and paid $270. Last night, the microwave turned itself on for about 15 seconds, then displayed the dreaded 5E / SE code. This was one of the top-rated microwaves on consumer reports when I bought it. I have gotten more use out of microwaves that have cost 1/5 the price. This thing should last more than two years when you only use it a few times a week. I will have to reconsider Samsung products for my future purchases.