Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

After one week refrigerator died. Took three days to get a repairman. He couldnt fix it. They tried to search for someone who could. 3 more days passed still waiting. Horrible. My call dropped while calling repair service again. Been on hold for over an hour now.

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

I purchased a Samsung dishwasher a little over a year ago from Best Buy. Within the year, the dishwasher began having issues. It would stop running and had flashing lights displayed. After terrible customer service and multiple delays, Samsung set me up with a warranty service provider who fixed the issue. Within two months, the same issue is happening. In contacting Samsung, they are advising that since its past the 1 year warranty, there is nothing they can do. Even though its the same issue they already had fixed. Additionally, they offer terrible customer service. I spoke with three different departments (most out of the country) for over an hour in total, only to get no resolution. DO NOT BUY THIS PRODUCT - BEWARE.

We spent a lot of money for this and it hasnt been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasnt rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

Model FER300SX. I bought this 4 years ago. First the front glass is edge to edge and we barely tapped it with a small pot and it shattered so bad I had to remove it all together. The glass top is nearly impossible to keep clean and the oven never quite cooked evenly. Now, at 350 degrees, thermometer reads 175-200 after 40 minutes. Bad mistake this was. Wont buy another appliance with Samsung on it.

I have a Samsung dishwasher that was manufactured in 2011 (model number DMT400RHS). It has several physical defects. The lower front cover (part Number AP4342361) caught on the door repeatedly and bent, which requires me to periodically rescrew it to the dishwasher. A prong on my upper dish rack snapped off and is rusting. The dish rack rollers (part Number AP4342187) pop off of the dish rack repeatedly.The biggest problem, however, is that a metal piece of the interior cabinet has partially detached and bent. It prevents the lower dish rack from being pulled out or pushed in without a great deal of effort - particularly if it is weighted with plates. I was told by a Samsung authorized service technician that this problem could not be repaired but that the part was under a lifetime warranty. Unfortunately, since I am not the original purchaser of the dishwasher (the previous owners of my home installed it), Samsung will not offer me any compensation or assistance in finding a solution.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

The Samsung French door refrigerator is about five years old. After about three years of service, the light in the freezer stopped working. The repair was postponed until now and after two visits, the service provider identified a broken wire in the center drawer that supplies power to the LED light for the freezer. To replace the wire, and entire drawer slide assembly had to be ordered and installed to correct an obvious design deficiency of a broken wire that is obviously not designed to survive the repetitive motion of the drawer being opened under normal usage. $339 for a non-warranty repair.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

The refrigerator works well, but I clean it weekly to keep in good condition. Its heavy so moving to clean vents behind is a chore, but I do it at least every 6 months to keep it going. Some of the plastic parts just snap and break apart. All of my plastic drawers for vegetables/fruits and frozen foods broke and are held together with rubber bands. Water dispenser works fine but filters expensive and the area where the water comes out has rusted onto the door. But hasnt broken in 5 years. Ice dispenser works best on cubes, but not crushed ice.

We replaced all of our kitchen appliances (Refrigerator, dishwasher, gas range, microwave) with Samsung appliances in Dec 2016. We reviewed the CR book and thought we picked a good one. Should have looked on here first. The ice maker froze up on Christmas Eve and then again in mid-January. We bought the 28 cu ft french door with bottom freezer. The ice maker is inside the refrigerator. The water leaks down behind the ice bucket and freezes around the mechanisms. It wont dispense ice and makes a loud knocking noise. The ice bucket is also nearly impossible to get out when this happens.We called Samsung for support and all 3 (yes 3) calls were handled horribly. They dont support their products or have a care in the world about providing customer service. The only way to resolve the issue... remove everything from the freezer and refrigerator and defrost it. This appears to be an ongoing issue and I am not looking forward to owning this refrigerator for the years I expected to. I understand appliances sometimes have issues and my 1-star rating of the appliance is largely geared towards the awful customer service provided by Samsung. This is an expensive item that I ensured had a warranty when I purchased it. I expect it to work and if it doesnt work properly and is under warranty I expect it to be repaired. Buyer beware.

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

This Samsung Refrigerator French door, bottom freezer, model # RF217A was purchased through Sears 4 years ago and has not stopped freezing the produce bins since I first received it. I have had Sears service out at least five times to fix it. They have replaced the motherboard, The defrost drain, The ice maker, The EVAP cover, a new probe, It still leaks, and freezes. Buyer beware. Samsung, nor Sears will not replace this obviously defective product, So after 4 years. I have finally given up and will buy a new refrigerator. I had to save the money to afford to purchase a new one, Samsung has won. BUT NEVER AGAIN.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. Its a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It also lets you know when to change the filter. The bins are removable and the shelves are adjustable. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. It is easy to clean both inside and out. Its design is a very pretty. I have never had to get it repaired, so I never had to use the warranty. It runs very quiet. All in all, I would give it a 10!

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.Just glad this happened before I bought the new Samsung refrigerator, dishwasher, washer, and dryer I had picked out for delivery later this month. Will not buy any Samsung product again as they forgot what customer service means. And when I asked to speak to a supervisor, the man simply kept putting me on hold for more than 30 minutes but would return every 4 minutes to say the supervisor would be on the phone shortly. I consider it a waste of time to deal with Samsung consumer department and a waste of money to buy their products.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

Simply put! Lousy appliances!! I build my houses. First time I used all Samsung appliances for kitchen. Within the first two years refrigerator ice maker broke 3 times. Only once covered under warranty. First 6 months gas oven. ALL top burn covers and grates discolored covered under warranty. NOW to microwave. The damn clock/timer constantly beeps and goes to #7. I mean every 1,2,3 minutes tops. Called Samsung. Knew all about problems and tried to sell me a $165 microwave door to fix problem plus $65 install. They would NOT allow me to install because it would void warranty. I questioned. What warranty? First door was not being covered. No answer to that. Now just waiting for dishwasher to go. LOUSY customer service and A LOT of ** to get out of ANY responsibility for their products. All products just 3 1/2 years old..

We followed directions to change the interior Halogen light bulb in our ME179KFETSR Samsung Microwave oven. Weve spent over 6 hours, called at least 5 different recommended phone numbers, including 1-800 SAMSUNG, and we are still no closer to changing the old light bulb. We removed the old bulb, but our fingers are too large to install the new bulb. It must be a faulty design, but Id say when you cant even change the light bulb, or get any help, I have bought my last Samsung kitchen appliance. I would have given a 0 for my satisfaction rating if it was an option.

Samsung dishwasher DW80J3020 poor performance. Why cant these companies just make dishwashers that work? Why do they try re-inventing something already done? Now we have DWs that claim to SANITIZE but leaves dishes wet and spotty. AND it takes hours of electricity to produce lousy results. To top it all off manufacturers dont care. When can we get something that works, made in the USA? Oxymoron? Top dollar for a stainless steel unit that s noisy and does a poor job. It doesnt even have a lower heating element, so how can it SANITIZE? Fool me once. No more SAMSUNG and Im telling it to all I meet.

We purchased a French door refrigerator with the top and bottom ice makers. After a year or so, we noticed a lot of frost build up in the freezer and the drawer was increasingly difficult to open. Shortly after that, large chunks of flat ice began falling on the floor. After a little investigation, it was discovered ice was building up on the bottom of the freezer door and continues to be a problem. We have to defrost every 2 months or so.

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

If you want to buy a dishwasher that will last 3-4 years then buy a Samsung. When ours stopped working it was hard to find a technician to look at it. Finally we did find someone and after 3 weeks of trying to get the right parts he told us to just go and buy a new dishwasher, he couldnt take the crap from Samsung anymore. Think before you buy!

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

We purchased a Samsung side-by-side refrigerator (RH25H5611SR/AA) in June 2016 from Sears. In December, the circulating fan in the refrigerator side gave out. Do a search - this is a continuing problem for Samsung refrigerators, across many models. It took 3 weeks and many phone calls before the service guy showed up and finally fixed it with a replacement part in less than 15 minutes. Three days ago, the same thing happened to the freezer side. Sometimes the fan runs (noisily) and it cools, mostly it doesnt and the freezer sits at about 45 degrees with water from melting ice running out the front. So I started a service request online late Tuesday evening. Thursday noon, Samsung called. I had to play along with their script for troubleshooting which is a huge OMG waste of time. Finally, everything looked good, the support person assured me - I would just have to monitor it for 24 hours (they are expecting a miraculous healing?), then I could call back and schedule an repair appointment. Okay - I called the next day, same time. Now let me mention, this refrigerator was a floor model. So it was sold more than a year after it was made. We were assured it would be under warranty. BUT - it fails Samsungs automated warranty approval application - so the same as the first time, when I called back they tell me it isnt under warranty. They have the sales receipt I sent the first time, which was approved - theyre reading it - but they get stuck because they cant read past the delivery date on top to the bottom where the purchase date is shown. So they tell me its not a valid receipt. They tell me its a delivery receipt (it isnt - just a planned delivery time 7 am-12 pm is shown). Both dates are still in warranty, but in the end they tell me I have to submit the same receipt again. Its Friday. Another 3 or 4 day delay until whoever approves receipts looks at it. Instant rejection, 3 days to reprocess. So earliest, Monday or Tuesday I may get called back and with luck only wait another week until the service guy shows up. My old refrigerator in the garage has been running 19 years without a hiccup. Samsung - exploding washers, defective refrigerators and customer service that would make Comcast proud. Honestly, I wouldnt buy toilet paper from that company.

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

Do not buy Samsung dishwasher, leaks from door had problems with control panel and know its leaking from the bottom. The dryer heating element always burns out after 1 year and 3 months. This is my 2nd time changing this part and a wire was burn inside. I get a feeling it might not be the last. Washer leaks sometimes. Stay away from Samsung. As for my tablet the screen cracked not outside the screen but inside, the tablet was never drop and that was after 3 days that it was bought from the Bell store. As for Samsung tv, not bad. Broke 10 years after it was bought.

My elderly parents bought this refrigerator and after thirteen months began having issues. They would send someone out but it would be 2 weeks. I told them of their health issues, my dad is a heart patient and diabetic and we really needed something pretty quick. I was also told from customer service you should always have a back up refrigerator. I asked, Who could afford two refrigerators, and where would you put two? The tone got worse and then I was just pretty much angered with his non-caring attitude. Not to mention that only very few technicians are certified to do a service call. I called Sears and they generously offered 3 days sooner. Very honest and tried to offer other options to try such as unplugging the unit for 2 days in case it had froze up, before spending money my parents did not have on their fixed income. We were never told to try anything from Samsung, to maybe save the expense to a sick, elderly couple. I was told that the minimum amount would be around $685.00 for the visit. Needless to say, we took his advice to unplug the unit for 2 days then restart. At least Sears tried to offer an alternative for us. Have lost food/beverages twice, still no refrigerator/ice maker, etc. Enough air flowing to not be eligible for warranty for a big part such as compressor, etc. Will probably be replaced ASAP b/c that is more than half the price it cost to begin with. After two weeks, they are living from a dorm size refrigerator and a Yeti cooler for ice. With their customer service, me along with my parents are done with Samsung. Sad to say on reviews on this particular type, they are messing up at about the 13-month mark. There is no excuse for a nice, new refrigerator to tear up with barely over a year of use. Never again! Very frustrated, not to mention the anguish my parents are going through. When you buy something that expensive, you expect it to last a while. I have had my Kenmore side-by-side for almost 20 years so we have learned a lesson. But the main lesson is all about the attitude you give the person on the other end of that phone. Try to be a little sympathetic to an elderly persons situation Samsung! Going to try to find another one after their check comes the first of the month. Another several days.

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

Ice maker quit after 3 years. Repairman that I paid for came out and replaced ice maker, control board and had me leave unplugged and doors open for 3 days so the ice would defrost. Worked for about 6 months then iced up again. Ice maker quit working again shortly thereafter started making a horrific sound every time the twin cooling fans. Called out repairman again. He wasn’t sure what to do this time. Said he even called Samsung and could not get any answers. He placed on my invoice it was a structural defect. Told me there was nothing else he could do and recommended I purchase another refrigerator that didn’t have the name Samsung on it.

We bought the expensive, beautiful, black stainless 4 door refrigerator for our new construction kitchen. Within 6 months, the ice maker froze - the inside becomes a block of ice. It now does this every 2-4 weeks. Because of the time involved in thawing it out, we are without the ice maker more often than not. Samsung is no help at all. They are aware of the problem, but have no remedy. Save yourself money and aggravation and avoid Samsung, its junk.

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.

This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Expensive and works like crap. Had technician out a couple of times, my dishes come out awful.

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

We bought a Samsung model RF28HFEDBSR refrigerator through Home Depot for the princely sum of $ 2400.00, in May 2014. From day one the unit has made a super annoying, loud buzzing noise when the refrigerator part cools. We contacted Samsung repair and the operator had us hold the phone near the refrigerator so she could hear the noise. Wow, that doesnt sound right!, she said. Samsung sent a repairman from Willowset TV who arrived 3 hours late. He said the RPMs of the fan were normal but was not competent enough to diagnose the problem. Did I mention he reeked of body odor? Now we lie awake at night listening to a sound like a weed whacker coming from our new refrigerator. We are disgusted, to say the least. Called Samsung again yesterday and they said they would send another repairman. I asked where he was coming from and the operator said, Monterey, you live in California, right? No, I answered. We live in Connecticut, as I have told you three times now.

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

I gave it two stars because it usually works, just not the quality I expected for $1200, and its very difficult to get information from Samsung, even then, its inaccurate. Our front Burner lights poorly, if at all, Rubber bumpers on the bottom of the grates disintegrate, oven takes forever to heat, and now, the clock resets at random and no ones been able to fix it.

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

One year ten days dishwasher sensors gone - cost $300. Dishwasher cost $699. If you fill plates as they advertise they dont clean good.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

We find this refrigerator answers all our needs especially with the snack drawer. It is very attractive also. This Samsung refrigerator has lots of room with variable adjustable shelving, deep bins, and a deep freezer drawer on the bottom. The water/ice dispenser is invaluable and has the option of cubes or crushed ice. The only maintenance needed is replacing the water filter every six months. Great size and value for a family.

We have had our stove oven and microwave combo since January 2015. And in that short time our oven has broken 2 times and microwave just broke! It’s less than 3 years old!!! What happened to those stove and ovens we had for 8-10 years before they showed any distress?!! The numbers and info on the stove wiped off years ago, and now we GUESS what burner we are using and at what temp. Worst brand ever! Worst stove set we ever bought! Wish we did our homework and seen these bad reviews first.

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

Broke down less than two years old. It’s defective and company knows it. Refrigerator doesn’t keep safe temperature. Back panel freezes up and fan cannot turn. There are numerous complaints about this refrigerator all over Facebook. Costs thousands of dollars and stops working.

We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

Samsung quality, latest innovations. Hi-tech comes to the fridge. Quiet (even the icemaker), lights up like a Christmas tree when opened. Well-thought-out inside configuration. Costs as much as my first car, but definitely worth it.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadnt received them, so I called them again. I was told that the order hadnt been placed so I ordered them again. I still hadnt received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didnt know where they were? She placed the order again. Another month passed and I hadnt received them yet, so I called and asked to speak to their customer service department. The gentleman assured me that they were backordered (never heard that before) and that they were now in stock and he would ship them immediately. I called the following week to make sure that they had been sent. Some lady assured me that they were shipped on the 15th of September. That was September 15, 2011, today is 9/29/11. I havent received them yet so I called and asked for customer service again. This time, I got their executive customer service rep. I was told that their records showed I had received some bins in early July of 2011. No record of my corrected order. I explained to her that those were the wrong bins and that I had made several calls after that, reordering the correct bins. She just didnt know what happened but assured me that she was looking in to it. I had explained everything to her and then she asked me for my email address and said she would send me one regarding the circumstances. I asked her for a direct call instead and she said she could not make out going calls? That was this morning. Still no email. I called Sears, explained to them what had been going on. They said they had my warranty info and would send them out immediately. He repeated the description to me 3 times so there are no mistakes. He gave me his full name and direct number too. We always buy Sears products and I dont know why we bought the Samsung. Ill never do it again. They dont support their product in anyway. The only reason I gave it one star is because of the size. Thats it.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

Purchased stove fridge and microwave in black stainless. Always buy extended warranty. Less than 6 months minimal use (I dont even have my countertops yet! And black stainless is peeling off!! I was shocked. I thought it was the protective plastic, instead I learned that BLACK STAINLESS is actually just a BLACK FILM over regular Stainless! It is just a film! This is a shocking consumer fraud. Lowes should stop selling this!!! How many more people have to suffer?

I have a brand new Samsung refrigerator and it has rust spots. I have had it two weeks and it has rust spots. I called Samsung and they will not do anything because they say it is an aesthetic issue. That is unacceptable! They will not stand behind their own product. This is not the last they will hear from me. Do not buy a Samsung product. They stink!!!

This refrigerator is only 3 years old but nothing but problems I have talked to them numbers of times to replace it or recall them but they do nothing. It continues to freeze up inside interior cabinet and has to be taken apart to melt the ice from mechanical parts to be able to keep it working. It also freezes in Ice maker and has to be defrosted with a hairdryer. The ice maker has replaced 2 times and the freezer door broke and that cost me over 500$ to replace. All they will discuss tell me to call service to repair at my cost. This was a 3000$ refrigerator and a French door model. I have reported it BBB but that didnt gain anything. I just consider it junk.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**). The problem is that I live in a rural part of Virginia. They wont be able to come to look at the refrigerator for a few weeks, let alone fix it on the spot or that it would be covered since it probably would be something that is not under their warranties. I need help! I cannot wait this long to get it looked at! I have already lost $500 worth of groceries and if I replace it with new food, we dont have a way to store that food. Please if someone at Samsung is reading this, take action to HELP ME. I am writing this post in hopes that someone at Samsung will see this and be able to get me a real resolution to this problem because I dont know what to do (maybe exchange for another used model or even a new one?). I currently work for the Marine Corps and we cant afford to buy another $1,500 refrigerator, especially since this one was purchased brand new 24 months ago from Lowes. I dont like dropping the we are a military family moniker, but the fact is I am a veteran who needs help. Again Samsung, please help! I am desperate since as a veteran, we dont make the type of money that most other families do. Not that any American family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

Purchased Samsung Refrigerator Model RF28HDEDTSR/AA Sept. 2014 from Lowes ($2300.00). On November 27, 2015 refrigerator stopped cooling. Called Samsung. They gave instructions to reset cooling by pushing buttons on the control panel. Didnt work. Was referred to their repair service Home Service Network. Left 4 messages. No response. Called Samsung. They tried to contact them. No response. Left message to contact me. Finally received call and they said they ordered part for the control and could put it in on 12/4/15, $90. Service call + parts and labor. Could not give me total price. Told if it was compressor it would be under warranty. I will never buy another Samsung product. From reading reports, these control panels have frequent problems.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

Purchased 05/06/11, model RF217ACPN. Water started pooling in the vegetable drawers and bottom of fridge. I called Samsung and Best Buy and they said sorry you should have purchased the extended warranty as it was over a year that I had the problem. I finally called a repairman on 9/3/13 and he said he knew exactly what was wrong as he worked on that problem with Samsung refrigerators all the time. He came out and readjusted the drip tab and said the lines freeze up all the time. Now the same thing is happening again. I feel there should be a recall on these. Tried to email Samsung and it just wont fill in the required blanks. Dont buy Samsung!!!

Purchased a Samsung Model ME21H706MQS microwave oven and stove in October 2017. The microwave replaced a (what I thought was junk) Whirlpool microwave that was nine years old. The Samsung was higher above the stove and met all Samsung installation requirements. Thanksgiving Day comes, cooking for family and friends and the bottom of the microwave and door melts! We contacted Samsung many times, each time speaking to different people and on several occasions receiving different ticket numbers. All in all, they have a Samsung service company come to my home, but only after providing a very short notice and stating we must be home or the service will be void. Service rep comes and claims that its physical damage and is not covered by Samsung. Well hello! It melted! In short, customer service is absolutely terrible, Samsung does not stand behind their products, their follow-up via service reps is pressing and inconvenient. Terrible experience and would not recommend a Samsung product, nor will another ever enter my home.

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasnt enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave. I called samsung and spoke to someone in their executive resolutions department who apologized. Said they would be paying for the repair and that a supervisor from the repair place would call to make an appointment to come out to thoroughly my fridge. When my fridge stopped working 1 month later, I was told they would send someone out at my expense! Now my fridge has stopped working. I lost all my food. I am disabled and not working and my husband lost his job 4 months ago. Thanks to samsung and their crappy products and service, we will be keeping things cold in coolers until we can buy ANY brand of refrigerator other than samsung!

We installed our new Samsung dishwasher (DW80F600 series) in December 2013, and didnt even have 6 months before it started breaking. Lots of things replaced (water inlet valve, ECS sensor, main board, etc.), but it was never more than a few weeks of light use and it stopped working again. I will never buy another Samsung appliance again! Service people were no help either.

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

Anybody have any problems with Samsung Dishwasher? This is the 3rd time within 8 months that our dishwasher has broken. This is getting frustrating!

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible. The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

I bought a new dishwasher model DW80R2031 in Dec 2020. I HATE this dishwasher. The prongs on the racks are angled and so close together that I cannot fit my dishes in. On the top rack my glasses do not fit in the shall rows and need to sit over one or two of the prongs. Because of that they knock against each other during the wash cycle. I am surprised that none of them have broken yet. On the bottom rack the prongs are so close together that the platters and lids to my pans do not fit unless I bend the prongs. Because all of the prongs are angled juice pitchers and pans have to just balance on top and hope they dont move during the cycle. I have to wash lots of dishes by hand because I cant fit get them to fit in the dishwasher. If I could take it back I would. I will never buy another Samsung appliance again.

I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

I bought a Samsung Refrigerator about less than a year ago from HHGREGG. About a month ago, the refrigerator became faulty. There was no cooling in the fridge, however the freezer was working fine. The milk and other perishable items were getting spoiled in the fridge. Immediately I contacted Samsung technical support, they made me reduce the fridge temperature, but that did not help in any way. Finally a ticket was generated and it was given to Dependable Services (Samsung contracts with third party to provide repair and maintenance service) to fix the issue. This is where my nightmare started.After great difficulty I was able to get hold of some customer service person in Dependable Service. Finally they gave me a service technician visit date that was about a week away. On the said date, they called me and said the spare parts did not arrive, so the visit was pushed to next week. After a week of finally waiting, again I got a call from the customer service team saying one of the spare parts was there and other was in someone elses truck. Then they postponed the visit for another week. Now again they called me and left a voice mail (I was not reachable). Immediately I called back when I saw the voice mail in the evening. I was told the ticket was cancelled due to no response (they call a single call no reply from customer is a no response for them). I had to call Samsung and had to get another ticket.After all this hassle, finally the technician arrived at home after more than 3 weeks of complaints, back and forth calling. The technician comes home and says he did not have spare parts (the cooling fan had to be replaced) to fix the fridge. I was shocked. They had postponed the repair for more than 3 weeks giving one reason or another saying they were getting parts from Samsung to repair, and here comes the technician without the parts. The whole thing has been a nightmare. I had to call Samsung customer service many times, and they ask me to talk to dependable service. They are giving me a run around. I regret buying a refrigerator from SAMSUNG, THEY HAVE HORRIBLE CUSTOMER SERVICE. I am without refrigerator for more than a month now... I would never ever buy any Samsung product ever in my life. I learnt my lesson, will stay away from the name SAMSUNG.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

The refrigerator is good but freezer part is too small. The Samsung customer service is the worst and I will probably not buy any appliance from them again.

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

Our new puppy likes to counter surf and has turned on the knobs several times but even before that we have done it ourselves by bumping into them. The most recent time caused a small fire. I am very upset. There are Zero safety devices that will fit this design knob. My only option is to remove the knobs when not cooking and its hard to get the whole family to comply with that. This product (Slide in electric range model NE58F9500SS) should be recalled. I cant believe there have been so many reports of this and there is no fix and Samsung has done nothing.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

I bought the Samsung refrigerator model RB195ACPN in August of 2012. I noticed water in the right vegetable crisper around February of 2014, less than 2 years old. I wiped it out and thought it was the humidity level. Well 5 months later it was still happening and ruining my food in the crisper. Had to have a service guy come out and it was the drain clip. He said that they freeze because the original design isnt long enough. Had to have it upgraded so it doesnt happen again. Im very unhappy that the design is bad and there wasnt a recall for this.

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and its only 4 years old. Will update.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!