We purchased the door-in-door, Samsung, side by side refrigerator in November 2016, from Best Buy. We are extremely happy with the larger refrigerator with easy access to beverages. However, the ice maker and water dispenser are the worst. Not only is the ice maker very loud but it ices up and needs to be removed and cleaned out constantly. Also, there isnt any easy access to the ice from inside the door when you need large amounts of ice without taking the unit out. Even with these small problems, the overall reaction is that this was the perfect refrigerator for our family.

I bought Samsung refrigerator, just one year, and then it started making loud sound and now it stopped cooling. Warranty is expired and now the customer service said I have to pay myself for the repair and they can send a technician. I have known and read some reviews that they are a problem which never goes away. There is no thing as user manual to fix this. I am doomed. Do not buy Samsung refrigerator. They have manufacturing and design defects and they have not recalled. So think before you buy. Please do research. And learn from my experience.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I cant remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

I believe Samsung on purpose! made an oven that does not allow you to put foil on the bottom of the oven to catch any spills. Knowing most people do put the foil on the bottom; this is the way they get more money from the consumer because the melting foil and the damage of the coating that came off is not covered by the warranty. I had 2 service people come out 4 months after purchase for another problem and neither of them said anything about the foil that was on the bottom of the oven. Your own service people are not educated about the products they are working on. Now I have an oven I can no longer use. Its less than a 1 year old. Purchased on 4/17/19.It says in the manual page 8, (But not in Bold) that the foil could cause electric shock or catch fire. That seems pretty important but you didnt bother to make that in Bold. Because you want people to use the foil/liner and ruin their ovens. You put stupid things in bold like, use care when toughing the cooktop. Like I need to be told that! Really Samsung, you have gone backwards in developing new products. Why would you design something that not every oven user will know what not to do unless they read your user manual. What about when you sell a house. Should the new owners automatically know that your oven could cause an electric shock or catch fire because they put a liner on the bottom of the oven. It seem like your lack of care for your customers really speaks volume of what kink of people you are! You set your customers up to fail, and that makes you a big failure!The oven already does not follow the California law of not having any cancer causing materials. Wow! Samsung, thanks again for caring so much about your buyer! You had a designer who was not educated on why the foil on the bottom of the oven is so important. And probably has never used an oven. Pay attention to your buyers! Get better designers who have experience in using the product! Just because they have a college degree does not mean they know anything about what they are designing! I will make sure I let everyone I know not to buy Samsung and why!

Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the BUILT-IN OBSOLESCENCE. The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.Samsung contacted us and said the fridge was defective and irreparable. Samsung offered us a depreciated refund of $266.30 and with this; we would have to completely empty the fridge for Samsung to pick up. The fridge cost $1,299 + taxes in 2012 and what was being offered was nowhere close to the cost of a new fridge. Letters and emails were exchanged and Samsung changed their offer to $500 but we would still need to prepare the fridge for Samsung to pick up.We did not accept their offer as we would be without a fridge and the cost of a new fridge was a lot more than what was being offered. Samsung said that was their final offer which is unacceptable. They have admitted the fridge is defective and all we want is a replacement of a similar fridge. Nothing more and nothing less. When purchasing any new appliances or products; they will not be from Samsung. This company does not stand behind their products and their customer service is very lacking.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

Only 2 years ago I bought the French Door refrigerator. Had problems with the ice maker but I figured I would put up with using a hair dryer every few months to get the frost/ice out. Then about 2 months ago, major fan noise. Then temperature goes to 54. Called Samsung. Gee sorry its not under warranty. Well I need it fixed. You have to use one of our certified repair companies. When can they come out? I ask. They couldnt get anyone out for 5 days. I needed a refrigerator fixed sooner. Had a serviceman come out. Main control board and heater both had to be replaced. $700. Then this week, same thing is happening. Called Samsung and they said someone would get back to me to schedule a repair. They contacted me 48 hours later, and tell me a repair person will be here in over a week. I see so many bad reviews reports... Why doesnt something happen with making Samsung do something about these similar issues???

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

My Samsung refrigerator stop making ice about a year ago. Was told to put silicone around the outer edges of the ice box. Have to used hair dryer to defrost it but only last for a day out so, dont understand what they dont stand behind their product. I just hope that the rest of my appliances dont go out.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

My experience with Samsung Refrigerator (Dont Buy one) I have had nothing but trouble. Under the vegetable trays they freeze up. I have pictures of the ice I had to break up clean out. I have had ice 3 to 4 inches. Think its a pain taking vegetable trays out all the time and breaking ice into a bucket. The worse thing about this is the company knew about the problem but went on to sale there product to the consumers. Im not looking for compensation Im just wanting to let customers know. Warning - lots heartaches. I took pictures but there was nowhere to download.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when its wet it becomes very slippery. Weve complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TVs and such but will never buy another Samsung anything unless this problem is remedied.

DONT BUY THIS PRODUCT. Spent almost $1200 in June 2014. Washer would pop open during sanitize cycle within 1 month after purchase. Has undergone two official Samsung repairs and continues to break. Last time repair was completed and product broke within 24 hours. I had purchased additional warranty and was repeatedly refused when I asked for the product to be replaced. I bought a different dishwasher tonight NOT A SAMSUNG less than 5 months after purchase.

I bought over the range microwave in September 2008 for about $300.00. Immediately, the latch was broken and needed fixing, that was covered. Now its running normally, making a slightly different noise when on but not heating anymore. I called Samsung, was referred to a repair company, but they never came for the appointment and have made no attempt to re-schedule.I have called them several times and no calls back. I called Samsung again for a new repair company, am waiting for them to call now. I can not tell if the part is under warranty (Magnatron) or not since no repair person has come yet. I try to find out if replacing it would be better. My first microwave lasted 20 years, this, less than 2.5 years. Samsung makes junk and does not stand behind their junk. I will not buy Samsung again in any type of appliance. Overall their reputation in the last few years is taking a noise dive and rightfully so.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

3 of 4 Samsung appliances have now died in 5 yrs. Today SMH9187 microwave door latch broke after giving Error 13 the other day. Reading other reviews Im now afraid it will turn on by itself and burn my house down! Worse, Samsung dishwasher broke in 18 months and not only leaked on my hardwood floors but got so hot I needed a potholder to turn off after 5 hrs and it wouldnt stop. Lowes at least stepped in, said these were so bad I got a new Bosch Ive loved now for 3 yrs. Samsung counter depth refrigerator also had icemaker die in under 2 yrs. Lowes replaced it due to extended warranty but now 3 yrs later I tried again with warranty expired. Also had 2 Samsung LCD TVs die in 2 yrs, with both a Blu-ray player and separate DVD go belly up in that time too. Stupid name for ever buying anything from them after 2nd item. Needless to say I will NEVER EVER AGAIN BUY ANYTHING FROM SAMSUNG! Unbelievably bad quality and worse, truly dangerous!! Stay away, hope they go out of business soon.

I really try never to rant on social media but I am mad!?? Samsung stinks!!! We bought all Samsung appliances, oven, microwave, dishwasher and refrigerator, back in April and have had nothing but problems with the refrigerator. Ice maker not working. Water not working but then they started working. Freezer wasn’t freezing at one point and they replaced a part. Fridge not working properly so they replaced a part inside of it and now the ice maker and freezer aren’t working again. Samsung will do nothing. Very irritated. They just keep sending out technicians to work on it and it is still not working. We spent way too much money on it to have this many problems. How do you buy a brand new refrigerator and it not work right, EVER. Don’t buy Samsung!

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. Its the stupid ice maker. It doesnt give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said thats how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so Im stuck with it.

Purchased a Samsung French door refrigerator 16 months ago. It was pricey but it was a smaller refrigerator that fit well in our kitchen, and based on reviews on Consumer Reports thought it was going to be great. First problem is the door handles. Any slight bump of a dish going in the fridge chips off the black paint leaving white marks. Then I started noticing water in the bottom of the bins. After 13 months, the refrigerator stopped cooling. Of course, the year warranty was up, so I was responsible for the cost. Called Samsung and they said I would hear from a repairperson within 48 hours. After 3 days I called them back and said I hadnt heard from anyone, so they gave me the name of the company to call myself (could have saved time doing that in the first place). Repairman couldnt come for 2 more days. When he did, he said I would have to defrost all the ice that had built up on the back wall of the fridge and that he would order a part. So... 5 more days without a refrigerator. New part works. Then last week, noticed the refrigerator getting warm again, and the freezer had ice crystals all over and the food was rock hard. Put in a thermometer and the fridge was 58 and the freezer was -10. Repairman back out. He was stumped, but called their Samsung expert. He asked if we used the ice maker (no... we have enough problems). Seems the light that says ice off needs to be on, or the freezer works extra hard to make ice (even though there is no water hooked up). Hope this helps someone. So, again we had to defrost the fridge. Its worked now for a week - not sure how long this will last. Samsung needs to admit there is a flaw in their refrigerators and give us some compensation.

I purchased a Samsung refrigerator model RF32FMQDBSR/AA in June of 2014, and have since had to have the ice maker replaced 3 times for a total of $1000. It originally failed just a year after the frig was purchased, so was no longer under warranty, and that bill was slightly over $500. In August of this year it failed again, and that experience cost $400. At that time the repair company said they were no longer doing warranty work for Samsung due to the issues with the ice maker. Here it is 2 months later and the icemaker has failed again. This morning the tech came out and we were charged $100 for a service call, and it is still not making ice. Samsung wont do anything about the problem. We are probably going to have to purchase a different brand of refrigerator as we have already spent 25% of what the original purchase price was for repairs. No more Samsung for me.

We purchased this dishwasher (DMT800 series) from Lowes and thought we were getting a good product. It did not take long to see we were wrong. This appliance has been nothing but trouble since it was installed (by professional, I might add, to keep warranty in effect). Besides not cleaning well, the heating element seems to never fully turn off - no explanation for that. I will say it is quiet when running, but that is about the only good thing I can say.Now, after approximately 17 months of use (one load daily on the most part), it now will come on and not proceed to go through the cycle to wash. Customer service people ask all kinds of questions that are better answered by service personnel and the extended warranty picks a company to provide service who will contact you in two to four business days! What kind of service is that? Pathetic product and undependable repair service - I will never buy another Samsung appliance again.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Problems since first day... We purchased all our new appliances for our new home to be delivered Feb. 28, 2014. We are very happy with the fridge, washer, dryer. Not so happy with the over the stove microwave as it does not seem to pull in the steam at all and it goes all over the front of the cupboards and underneath as well. And steam drips down the tiled backsplash. The dishwasher is a whole other story. The young fellow brings it in and installs it. While testing it water flooded out the bottom of it. He tried several things but could not figure it out. He called his office and told them the problem and they said they would send out another dishwasher the next day. He then leaves. I go downstairs to get something from the freezer and there is water all over the floor at the bottom of the stairs. I call the store and he comes back. I asked him why he would leave when he knew there was a problem. He had forgot to connect something so he fixed it and returned the next day with another dishwasher. This is number 2... So he does all the connections and lo and behold, water comes spewing out the bottom again! He did try to conquer the problem but to no avail. He called and told the girl at the office about it and they said they would send out another one. This is all in the first week of us supposedly trying to enjoy moving into our new home. So a few days go by and along comes dishwasher number three with two fellows to install it. One does all the work while the other one just lolls around on my new engineered hardwood floor. I wanted to scream!! I was afraid by the time this was figured out I would have a whole lot of marks on the floor. They were here for over two hours and yet again it leaked. Really?? I called the appliance store and complained non-stop like a lunatic because of frustration and to get right down to it, anger. They suggested that I try to pick out a different line of dishwasher. I said I wanted the one that matched all the other appliances. Would they be willing to trade them all out? Well, of course not. So yet again along comes dishwasher number 4 with yet another installer. He installed it and did a quick test and yay! It didnt leak. The next day, water on the floor. In the meantime, I am back at work and have to arrange these visits with repairmen for before I start work at 4 in the afternoon. So, I call the appliance store and rant again. They make an appointment for me with one of the salespeople at a different location. We purchased from a large retailer on 149 Street, Edmonton. They sent us to the 47 Avenue one which is a fair distance from where we live. We went in and it seemed like the salesperson felt we were being unreasonable. I asked him if this kind of product and service would make him happy and would he like it if his time was taken up with this. Long and short, he tried to get us to change to another line and we said no. So he said he would give us $200 off. Big deal. But it was better than nothing. They said they had never had this kind of problem before, so we said lucky us, being the one off. So again back to a number of visits from a serviceman. We were told that maybe our water temperature was too high and this was causing a problem. The temperature of our water was lower than what it gets to on the sanitize cycle by 35 degrees so that seems to be a load of you know what. Then he said it was this part at the front of the dishwasher so he replaced that. Still leaking. I give up and just keep putting a dishtowel under it to catch the leaks and save the hardwood floor. Three years go by (not quite) and now besides the leak it stops draining on occasion and the OE light comes on. I call another repair place that services Samsung products. The guy comes out and says that he needs to replace a part so we do that. He sets up a test and promptly leaves. It hits the rinse cycle and water comes spewing out the bottom again but it did drain. Call them back and have to wait a couple of weeks and he comes out and did something to it and said if there were any problems to call them after Christmas because they would now be closed until after the New Year. Yay!! The third visit he comes out to repair it and now the stupid thing will not do anything. It will not fill even at the beginning to start the leaking process or the OE light to come on, just sits there. I do feel for him as he seems to be a very nice man but now he is waiting to hear back from the Samsung technical help desk to get back to him with some things to try. He tried to replace the circuit panel, but the new one did the same thing as the old. He got out some manual and tried to do some troubleshooting and nothing happened. He checked the pump but that was ok. He checked the overflow sensors and they were fine. Before he came out for the third time I ran it through five cycles. On the normal cycle it did what it was supposed to do and no leaking. Same with the Heavy cycle and Delicate. Did the Quick cycle and it leaked but it did empty. On the Pots and Pans the OE light came on and it did not drain and it leaked. After he tried all he could think to try on the last (third) visit it wont do anything but the lights do come on, just no action. I thought I could just go back to putting the towel on the floor and maybe have to try draining it manually or with some luck maybe it would work when I held down the drain button (sometimes it did and sometimes, no). So here we are with the mother of all dishwashers that looks nice but is totally useless. And I get the distinct pleasure of washing dishes. I dont mind doing that when I feel like it but not all the time because I have to. We will wait now to see if Samsung tech came up with anything for our poor repairman. If not we will ask for our money back on the repair that was useless and go buy a dishwasher from a reputable appliance store from reputable salesperson after doing a lot of research to find out what one would be the most... reputable and reliable. Because we know now for sure that it is not Samsung and we did not care for the service from the place we purchased from originally.

I bought my Samsung refrigerator as a four piece package from Home Depot. Ice maker freezes up and needs to be defrosted every few weeks. Now the entire unit needs evap fan cover assembly, temp sensor, bi metal drain tubes and drain heater. The entire unit is poorly designed. The repair service calls it job security. This is a $500.00 cost. I cant afford to get the heating unit for the ice maker so Ill continue to defrost it on my own.

The convection oven range is beautiful but its a common problem for the main computer to go out. Beautiful glass top cook area. The lettering for the name came off after a few years of cleaning. Those were just stickers.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.

Purchased these 4 items rfg297hdrs refrigerator, smh21175 microwave combo, ne595riabsr oven, dw80f600uts dishwasher. Purchased in December 2013. 2 repairs under warranty on dishwasher and still does not work good. Over the oven microwave is in the garbage after burning bacon which burned out the panel. Paid a repair service for call and was quoted 480.00 for repair. 30 days after 1-year warranty. Oven element went out after 20 months and was told by Samsung it was covered. They sent a repair guy out and the part was not on warranty. I paid the service call and called to order the element and was told if the bottom did not work in my dual oven then it was the controller panel. I have been so disappointed in Samsung appliances. I would not recommend them and will let others know about the cheap quality and Samsungs bad customer service.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. Its 5 years old and a piece of crap!

I purchased a Samsung dishwasher from Sears. I havent even finished paying for it. I called out technician and he advised its $75 for him to come, $170 if he does anything. Apparently, warranty is out before its even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said its not dissolved o-rings but bugs. Bugs? we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isnt enough rinsing agent and wont go. It shuts off if you dont slam the top drawer hard and break a couple glasses. This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. Its a waste of a pensioners money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. Its not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

The ice maker on this fridge (Samsung Refrigerator Model RF23HCEDBWW) is a nightmare. We have had it for a year and since day one, it has created frost, not dispensed a lot of ice and leaked both inside and outside of the appliance. It builds ice up inside the refrigerator portion, underneath the bottom chill drawer. Save yourself some heartache and DO NOT purchase this model.

It is unacceptable that a brand new dishwasher model DW80R2031US holding water, causing the unit to smell and practically unusable; and the owner is expected to take out the water manually. This model is defective and even your customer service rep agreed when I called back. There is no accountability by Samsung by not providing any other resolutions for a defective product.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said its a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasnt prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge. My extended service contract doesnt cover it from P.C. Richards as they say it is a Samsung workmanship defect from the factory. Samsung says they wont cover it because its past the warranty even though its THEIR manufacturers defect. This fridge cost a lot of money and is only four years old and the facade looks like a mess that no amount of polishing can fix. Samsung says sorry....... I say NEVER buy another Samsung product again.

My dad, my brother, my father-in-law, and my brother-in-law told me not to go with Samsung, but I didnt listen. Now, Im paying the price. In less than 8mo Ive had 5 technician visits to attempt to fix my dishwasher. After 5 visits I finally got frustrated, and decided to call samsung to see if they would replace my dishwasher since its obviously defective. In short, their answer was no! First time the dishwasher broke was about 4mo after I purchased it. It would stop mid cycle with an error code which meant that it got too hot. That took 2 visits and as many weeks to repair.At the 7mo mark (July 1st), it stopped washing the dishes in the bottom rack properly. I contacted Samsung July 3rd. It’s July 24th and the dishwasher is still not repaired. Technician came out and said that he had to replace two parts, the bottom spray rail and the control panel. He had to order them. That was visit #3. Visit #4 was when he came to replace the parts. After a couple of hours of work the dishwasher was still not repaired. He said that there was another part broken, the motor that moves the rail. He’s suppose to come back Wednesday, July 29th. In the past 8mo, according to my count, 4 different parts have broken on Samsung’s “top of the line” dishwasher. I hope my review keeps someone from making the same mistake I made. moral of the story: listen to advice...do not buy samsung appliances. Theyre inferior quality. They look nice on the outside, but theyre garbage on the inside.

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

We bought a side by side Samsung Fridge and Freezer. Within the first year the motherboard broke and Samsung came to fix it with no charge. 3 years later out of warranty the fridge broke again. It took one of their technicians 3 weeks to come out due to them giving bad service. They more worried about the R570.00 call out fee rather than providing excellent service. After 3 weeks technician came and said there was a leakage, rusted pipe and it needed gas. Come on Samsung. After 3 years a fridge cannot need gas. I had a Fridge side by side Fridgemaster for 15 years and it never needed gas. Its abnormal and I know it is a faulty fridge.I told one of Samsung people yesterday I am a very unhappy customer and is only paying because I have to get it fixed. It costed me buying a bar fridge as Samsungs waiting period is pathetic. I was quoted R450.00. I have a call recording and emails sent to them. I intended buying a Samsung washing machine but NO SAMSUNG PRODUCTS ever. I am telling the world out there dont ever opt for a Samsung Fridge. They sell faulty products and would not replace it. My fridge still looks brand new as we working and only uses it at night and over weekends but I made a big mistake as the product is not cheap over 10,000.00. I am still waiting on them now to call me to say when the pipes will be fixed and the gas. Suppose to come Saturday but I will wait and see if I receive a phone call today.

Fridge - weve had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesnt know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying its fixable and the tech saying he doesnt know what to do. THIS IS HOW WARRANTIES WORK???I have been patient for six months trying to deal with this, but Im done. I am telling everyone I know to never buy a Samsung appliance ever again. Oh, and last week our dishwasher broke. We bought it just under a year ago, but they dont even read emails. I clearly explained that 06-10-2014 meant OCTOBER 6th, and NOT June 10. But they didnt even read the email I sent with the receipt and simply denied the claim, so now Im having to deal with that. Every single miscommunication costs a week in terms of getting repairs done in a timely fashion. Oh, and if Samsung EVER tells you they will call you back in 24 hours, DO NOT believe it. They have told us that 5-7 times during these processes and never once did they do so.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

Samsung has eye-catching features on their refrigerators HOWEVER as the saying goes Just because it glitters does not mean its gold! In other words JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the Network Group technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a replacement unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a defective part to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!He recommended that I keep the top ice maker off and only use the freezer ice maker or this will probably happen again. The technician also recommended that if I did not want to pay the $300.00 for the ice maker replacement, $150.00 for the back panel defrost/replacement of the fan, $80.00 for labor, that I could just pay the $80.00 for his 10-minute visit and unplug the fridge for minimum 3-5 days to allow it to defrost myself. I have been without a fridge for a week now trying to make sure the ice has fully defrosted. My cooler with bags of ice is keeping my food colder than that SAMSUNG! Maybe I should have got a mini fridge and an ice chest! Anything would have been better than this SAMSUNG refrigerator! I will NEVER buy a SAMSUNG product again.

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and its still not cold. Called Best Buy because thats where we bought it and they are usually pretty quick to repair, they said that THIS fridge has a reported compressor issue. If the compressor is bad, it can NOT be fixed and the whole unit will have to be replaced. I have to wait until tomorrow to contact Samsung Repair. Has anyone else had this issue? I am thoroughly irritated that this is the 2nd issue for this fridge, which is just now 3 years and 2 months old. Ridiculous! For the amount of money spent on the unit, this is not acceptable.

We bought all of the appliances for the kitchen (refrigerator, stove, dishwasher, microwave) less than 5 years ago, and thoroughly regret going with Samsung. So many of the products have broken. The refrigerator was repaired less than two years ago, and the same problem is happening again. Our dishwasher broke a few months ago, and we had to repair it as well. Both repairs were almost $500 EACH! We have broken drawers, shelves, knobs. I can go on and on with the issues we’ve had with these appliances as well as with Samsung the company, but the easiest thing to say (and most useful from this review) is to save your money and go with a quality company that specializes in kitchen appliances, not electronics.

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

The problem with water in the drawers and on floor of refrigerator section is quite common. The drain tube gets iced up. You need to replace the evaporator cover in the refrigerator section. You also need to add a drain probe to carry heat from the defrost heater into the drain tube. Before you can remove the cover, you must defrost ref for 24 hours with doors open, unplugged. To remove rear cover in ref section remove 2 screws along bottom edge and then remove plug in center near top and remove screw under it. Start prying from each side from the bottom. Release 2 plugs at top left. Make sure drain hole in tray under evaporator is clear of ice by pouring hot water down it. Install new probe and install new cover. I think that if you go to searsparts.com and enter your model number you should be able find the correct parts.

Bought a $1800.00 Samsung range (NX58H900WS) 1.5 years ago. Within the first year I tried to use the self-clean function and the electronics blanked out - Unusable stove. They sent a repairman who fixed it. Just tried to use the self-clean again and the same thing happened. Looked online and this seems to be a common problem - but there is no recall. They only will stand behind the fix for 90 days. I am totally out of luck - customer service useless. Stove useless. Literally the worst product I have ever bought. Will NEVER purchase a Samsung product again. A company that does not stand behind its products and fix design flaws is not a good company to deal with.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didnt leak. To be fair I havent contacted Samsung as I have read many other comments and just feel its a waste of time.

I am so disappointed in this product. I paid so much money for this unit and to start having this SE problem is extremely disappointing. Once again, the consumer gets the short end of the stick. I wish that Apple company made microwaves. They value their company and consumers.

I wish I had reviewed this fridge when it first became apparent at how bad it was. Might have saved some folks purchasing one. It is French Doors with bottom freezer, about 4-1/2 years old. The first thing that we noticed was at 1 year old, the stainless was spotted. We are 2 retired people, no kids here. Used stainless cleaner to no avail. Called Samsung, they said they dont warranty the stainless. 2nd thing was a flap on the door broke because we didnt always open or close the right door first...never knew until this happened, and figured it out. That was over $300. Now, in the last 9 months the ice maker has gone out 3 times. Had it fixed for about $250. Less than 3 months later it went out again. The repair company fixed it as a warranty issue. Now, 6 months later...out again. Waiting for an answer from the repair company, but they only guarantee a repair for 3 months, and dont know if Samsung will do anything. I will not pay for another ice maker. Will start over with another brand...never a Samsung. Anything!!! So disappointed!

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

Bought July 2016. Now 3 1/2 years old. Called because freezer was not freezing while refrigerator still worked. Day before tech came found ice on inside wall of refrigerator. Tech said two problems. Ice on the wall is a little problem. Freezer is big problem. I would have to pay for the little problem and warranty would cover freezer. GREAT worth fixing. Freezer had a Freon leak. Suppose to be covered. After working on and discussing with manager he said they wont warranty it, there are many leaks in copper tubing and corrosion on compression. Said it was due to environmental reasons maybe humidity. Crazy we built our house 30 years ago and put in a Sears Kenmore refrigerator. It lasted 27 years without any repairs, replaced because of color. No leaks. No corrosion. Was still working.My house has copper tubing plumbing. I havent had a leak in 30 years. Other appliances replaced washing machine 1 time during the 30 years and I am on 3rd dishwasher (once to update color once because I tripped and fell on door bending the hinges). In fact I bought the dishwasher around same time as Samsung refrigerator and it is still going. Only the Samsung refrigerator rotted out in 3 years. Not one p problem two problems on this Samsung in 3 years. Search sealant leaks, Freon leaks. You will find it is not uncommon for relatively new Samsung refrigerators.

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

I bought Samsung dishwasher, Model# DWF600UTW/AA. While still it is under warranty service, there was a problem with run ending in the middle and light started flashing. I called for service. The service person pulled out the dishwasher, and pushed it back very hard. When he left, I started the run, and dishwasher leaked all over and water puddled in the basement. There was not just the damage in the basement, but I had to re-install the dishwasher again with my own money. I never had leak before, the service person caused it, and Samsung doesnt want to pay the damages. The standard answer is, warranty is on the equipment parts and not the installation. Although their service person caused it! Another thing, if there is a damage-claim, Samsung transfers you to corporate affairs. They make you wait on the phone for hours! I strongly will advice anyone, not to buy their equipment, because if something goes wrong, this company doesnt take the responsibility. Neither they have a good warranty service.

My husband and I bought our refrigerator just one month shy of two years and the half door handle came off. We have in our area Cone Appliance Repair with the phone number of 9417273767 fax number 941-312-6265. They told us that it was due to cosmetic Error. How can you say that it is A error when you can open up this door with just a finger? We are now fighting to get someone to fix this but we were told by Samsung that we could hire a outside company because it’s only Kohl’s appliance repair in our area. So Maranda the supervisor that we are dealing with doesn’t want to bend my. Being a woman myself I don’t feel women should be in this type of business to make decisions that they don’t know the repair. Amanda came to our house. Wasn’t even here Five minutes. Took a picture sent it to a supervisor and here we are. I’d like to know where this class action lawsuit is in the Florida area. Can someone please contact me?

Model RF220NCTABC/AA - cracking noise from doors. The problem with the doors is not exactly in the hinges themselves. There are two plastic pieces: one black in the top next to the hinge, another white in the bottom next to the hinges. These parts have the function of toggle-close the doors and unfortunately are not of the right quality. They are each attached to the door with one Phillips screw. If any of them breaks, you get the crack sound. I just removed the one on the bottom right and the problem went away. Your technicians answering the phone should be trained on that and even if the refrigerator was bought more than one year ago, send customers these parts for free. Probably the postage will be more expensive than the parts.

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

The white finish on our 2 1/2 yr old refridge started blistering near the ice/water dispenser. It has been dry there the whole time. This has now been going on for several months. Now there are black spots in the blistering. I have taken photos and emailed them to Samsung. Samsung has refused to pay the approx $600 for a new door. They claim its cosmetic. When this same machine was less than a year, the panel on the dispenser went out and was replaced under warranty. All in all, were very unhappy with the fridge and even more unhappy with Samsungs response. I would never recommend Samsung and would never buy another product from them. Attached is one of the early photos. Its worse now.

RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F. Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at. The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food. Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.

We purchased a Samsung elec. range (FTQ353IWUX) in 2009/2010 from Best Buy with an extended warranty. Within the first year, the oven would initially come up to temp. but not hold that temp. and actually begin to fall off. Best Buy had a Geek Squad rep come out. He changed $400 in parts without fixing the problem. When, at my recommendation, he finally began to do some troubleshooting, we found that one of the wires to the baking element had burned off. He cut back the wire and installed a new terminal lug. As of this week, the same old problem surfaced. Being that the unit is now out of warranty, and me being a retired industrial electrician, I shut off the supply power and opened up the back of the range. I found that not only had the same wire burned off its terminal lug but additionally, the two power wires that feed the broiler element had burned up as well.I called Samsung today. I was told that since it is out of warranty, it is basically my problem even though this very same issue occurred while it was under warranty. They offered to have a service co. come out and look at the unit, at my cost. Right. Thank you so much Samsung, for nothing. I explained to the Samsung rep that with these wires being burned up, there were only a limited number of possibilities as to the cause including undersized wiring, undersized terminal lugs, and/or poor crimp connections. Her response was only that it was out of warranty. I expressed my concern that this was a safety issue but that too seemed to fall on deaf ears. Wow. This company really sucks!!

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I havent gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

We purchased this refrigerator a year and three months ago. The first three months it smelled so strong like plastic it was hard to take. And two weeks ago it began making a jackhammer noise every couple of minutes we ended up having to have the water filter case replaced which cost us over $200. I spent an hour yes and hour on hold with Samsung who kept saying they could not do anything to assist us with the problem. Cannot wait to see what goes wrong next with this refrigerator. Very disappointed and very disappointed in the customer service of Samsung. We will not be buying another product from Samsung ever again.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

I just read all the terrible reviews on Samsung refrigerators and realize I am not alone. After a year my unit started filling up with water and ice in both bins. Upon removing the bins the bottom (under the bins) was covered with water and MOLD! When called, Samsung denied every having issues with their brand. Have had a service man come twice $$$, to no avail. Ive decided Ill keep this lousy refrigerator for a few more months and DUMP it. Its not worth investing another penny! I thought about purchasing an appliance warranty, but I read the reviews and the too were awful! Whats the consumer to do?

We purchased a brand new Samsung dishwasher when we moved into our house in July of 2012. Within 5 months, there were 5 repairs done under warranty. Within a year, at least 5 more. Finally, one repairman told us the issue AND how to repair it. Samsung was no longer willing to cover any repairs as it was off warranty.Jump ahead to 6 years later and I myself have repaired the machine over 40 times. One of the cords that connects the control panel to the rest of the machine is too short so it gets pulled every time a wash is done. After a few cycles, it disconnects. Just have to remove a few screws and reconnect. We paid $700.00 Canadian, brand new. Samsung was not willing to cover more repairs after a year, refused a return, etc. I have documentation regarding my letters to them, as well as too much time spent on hold waiting for help. I finally just gave up. Washes well, I cannot afford another one at this point. Fed up beyond belief and no one was willing to help us.

We purchased this range NX58J770SS/AS on the first week of November 2018. That week I worked late all week and didnt use the oven. The next week went on vacation. So back Thanksgiving week, cooked the Turkey and after that may have used the oven 3 or 4 times. So on Dec 18 I decided to bake croutons, top part of oven 400 degree, with about 3 tablespoon of oil on a baking sheet. After 10 min. thought they were done, shut the oven off. Then decided to put them in again for more crunch, turned the oven on. Turned around and in seconds the smoke alarms go off, and look in the oven and blazing flames coming from oven. Turned oven off and thank God my husband had a fire extinguisher out in the garage! Smoke was bad and now white stuff everywhere. Of course called service in the morning, and told them the same story. They sent a repairman Dec 24, took pictures and video for the technician people. I didnt get an answer from them by the end of that week, so I called them to see what their answer was. Their answer was is cosmetically injured. Ask them what that meant, there was oil on the back part of the oven. I said first it was cooked off. And 3 tablespoon of oil would of not caused a blazing flames. So now I have an oven that was told not to use by the repairman, and the people we purchased the oven from. The person I talked to said that was their decision, and end of that story. First I cook for a living and never saw a brand new oven cause that type of flame!

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

This stove has broken down twice and has been unusable more than it has been operational. Stay Away ....find an alternate. The repair process takes at least 2 weeks then parts then back to fix. This thing is bad, bad, bad.