So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

I purchased this fridge in June 2013. Within 4 months I was calling for a service call - freezing up cause loud grinding noises. A&E service people came out cause I did purchase a 4-year service contract - good thing because 3 months later I had to call the service company. Again same problem - froze up causing loud grinding noises again. 4 months later having same problem. Called A&E service again. They wanted me to unplug the fridge and move all my food to another fridge which I did not have? Told them no I have a service contract and I want it fixed right this time. Had to reschedule to end of August. I will never purchase Samsung anything ever again. Pieces of junk!

The tray fills with water. The ice is made. The maker flips and twists the ice out of the holder. However, half the ice stays in the holder. The ice cracks leaving a little ice in each cube tray. When the water fills up again, it overflows everywhere making a frozen mess. We have resent the ice maker, changed temperatures in the freezer and nothing resolves the problem. An expensive refrigerator should not break this soon. Products are made cheap today!

Samsung is a quality company. I have other appliances made by Samsung. Microwave, washer, and a new refrigerator are on my list to purchase to remodel my kitchen and laundry room. All of my Samsung products have been wonderful.

I purchased a Samsung refrigerator ( Model RF266AERS ) just over three years ago. Within the first three months the refrigerator started making a loud vibrating noise. The manual suggested unplugging and replugging the unit to reset it, so it did and it was successful at times. I hadnt bought a refrigerator in over 25 years so I also just assumed the newer ones were a bit louder than the old ones.The next thing I noticed was that the refrigerator temperature seemed to fluctuate which was indicated by a beeping noise and the digital display changing whenever the temperature changed from the programmed temp. Again I unplugged the refrigerator as the manual suggested so that it [may reset itself.] Each time I unplugged and replugged the refrigerator the beeping fluctuating temperature indicator would stop. The frequency at which the beeping would occur became more frequent (one month apart). Today as I type this letter the beeping is almost non stop, to the point that my wife and i have to close off the kitchen doors so that we may sleep at night.There are countless other things we have experienced with the refrigerator over the past three years including random defrosts where we will notice all our frozen food has been thawed. Another problem has been water gathering under the crisper bins and frost in the back of our refrigerator.We have adhered to all the manufacturers suggestions and direct, but we can not get a consistent satisfactory service from our refrigerator and truly believe it is a manufactured lemon and defective by design. We are further discouraged from spending money to have a repair person look at it as there are hundreds of similar complaints online for our model and similar models within that line and timeline. A consensus of the complaints we read mainly tell the story of how people spent hundreds of dollars in repair only to have issue reappear within weeks.We are very disappointed and frustrated. We are hopeful that we can be a part of a lawsuit to recoup at least some of our money back to purchase a new refrigerator. I have contacted Samsung, but have not heard back from them yet.

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago. I have called Samsung 6-7 times. I am still waiting for their call which I am sure will be never. Each time I call I am reassured they will call me & it’s been about 2 mos. I am getting blown off & strung along. It’s a 3yr old $2000.00 fridge. There must be some kind of class action suit that could be brought against Samsung. This is so shameful that this huge company can rip people off continuously. Never will I ever again buy anything Samsung. If I happen to see someone in a store in the future looking at Samsung appliances or products I will definitely share my experience & dissuade them from buying anything Samsung.

We have purchased a four door Samsung refrigerator which in less than a year of usage the refrigerator section no longer was cooling. Called Samsung Customer Service and after spending 45 min on the phone I was transferred to the Executive Customer Relations only to answer a myriad of questions that were already answered during the first call and supposedly documented in the service ticket. The Executive Customer Relations could not provide much assistance except for providing the names of two Samsung approved service centers; however, conveniently forgot to provide a service to be provided to the service center. Therefore, when I placed the call to the Service center I was informed that without that number they cannot assist.Called Samsung again, only to go through the same process described above and waste another good hour on the phone to obtain the service ticket number. Called the Service Center and 48 hours later, a technician showed up; however, due to the size and location of the refrigerator he could not assess what needed to be done. He placed a call to the Service Center to re-scheduled the repair and at the end he informed me that he is going to be on site on the following week on Wednesday at 8 AM along with his supervisor **.Wednesday came and at 8:30 AM I called ** to see what time hell be on site only to be informed that hell be in at 10AM. At 10:30 I called their center and was informed that they will not be in till 11AM. They showed up at 11:30AM. The unit was checked by an experienced technician, not Samsung, and later on he provided me with the technical bulletin from Samsung showing that this unit has two independent compressors and it is Not-serviceable; however, the Samsung service technician said that they can fix it. After they checked the refrigerator, both technicians agreed that the unit cannot be fixed.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

RF266AEPN/XAA - Purchased 8-2012. Pbm began July 2014. The fan made a loud racket. Sears was great. Repairman said it was due to fan hitting against ice built up on drain tubes caused by putting hot food in refrig (steam turned to ice). Food safety requires hot foods must be refrigerated! I now have to defrost my refrig & freezer for 2 days to install a $200 kit to prevent this from happening again... It should have never happened in the first place. What an inconvenience.While Samsung denies having a problem, they conveniently have a repair kit specifically designed for the Non Problem. It is a beautiful and functional refrigerator but I am disgusted with Samsung. If make a mistake, admit it, fix it and people will respect you. Samsung responsibility is to reimburse everyone for the kit and the cost of installation.

I had a bad experience with one of those Samsung single/double compartment ovens, the spaces are too small. They contained too much moisture when roasting joints of meat, they wouldnt listen to my complaints. It was only until the bottom of the oven went rusty that l got my money back. The condensation from the moisture in the meat, was actually hot steam, so after sealing the meat the steam would then tighten the meat so the only way to get it tender would be to cook low and slow. I might have well just thrown the lamb leg into a pot of boiling water.

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

Last September we had purchased a Samsung refrigerator. A month later the Slide and Reach pantry flap broke; very cheap design. I had some personal issues with my aging parents and was unable to do anything until May. First, I had difficulty communicating with the customer agent as well as being told that the part number in the manual may be different on their end. Really??? After almost 40 minutes they said the part would be shipped. On July 2, I called and again there was an issue understanding the reason why they did not ship the part. Again, after another 40 minute conversation trying to clarify what part I needed he assured me he understood and will ship the part. It finally came July 11. Guess what? WRONG PART. Sent me the drawer and not the flap! So, I call again. After 10 minutes of listening and not understanding the woman on the other end, I asked to talk to someone who spoke better English. After 10 minutes on hold, a supervisor (not speaking any better English) told me this part was not covered under the warranty to be shipped and that only a technician could order it; technician NOT covered under the warranty. At least, this is what I understood of the broken conversation. I will do my best to make sure that any major appliance purchased in the future will be made or serviced by the United States such as I have been trying to do with the things I purchase now.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

We have moved to a house that had a Samsung French door refrigerator with freezer on bottom. Were at our second problem with water. The top ice maker wont fill up. We changed the water filter and now no water dispenses. All of the water now drains to freezer and freezes up. We had a new filter and its housing controls replaced once already. Ive tried calling Samsung before and they act like nothing is wrong with it. I will not buy Samsung appliances ever again!

How hard could it be to get a repairman for a refrigerator bought less than two days earlier. Ice maker would leak even with water shut off and ice maker turned off. Pacific Sales had said they had not had a proper working refrigerator of Samsung in three months. Is there a recall for their refrigerators?

I purchased this Samsung dishwasher because it is extremely QUIET but it does not clean as well as I expected with a full load. Small loads come out clean though, using Cascade detergent only!

Model DW80F600UTS/AA Dishwasher manufactured in Dec. 2013. Dishwasher was purchased in early 2014 and lightly used (on average once or twice a month). Will not start, showing a high temperature error. Samsung recommended repairman, inspected and quoted a price of $437 to repair.

I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave less than one year ago and also bought the extended warranty. The first dishwasher they delivered did not work at all and they had to bring a new one. The stainless steel refrigerator was replaced twice after several service attempts to fix ice maker that makes only crushed ice. The unit still only makes crushed ice because it is a design flaw and with every glass of cubed ice you get about 30% of crushed ice. I bought the biggest and best unit on the market.. and we are very disappointed.. The wording ice and water rubbed off within the first couple months and was unreadable. Today, I had problems with the microwave. The numbers are beginning to wear off the front panel. When I called Samsung service they indicate that is a cosmetic issue and not covered by the warranty. I would never ever consider buying Samsung appliances for my kitchen.

We bought this refrigerator at Lowes Dec 2012. Sale price was $1400.00 plus tax. Our problems started about 2 years after we bought the unit. Every 2-3 months this refrigerator will start making a terrible loud noise that will stop when you open the door. After read other reviews we realized that we have to take out all of food and defrost this freezer overnight due to a build up of ice on the fan in the refrigerator side. Not only is it annoying to have to do this plus losing so much food due to this problem. I will never buy another Samsung Appliance! Im sure Im not the only consumer out there that feels this way!

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

The dishes are extremely fantastic, their prices are very affordable to anyone who desires to use them and long-lasting. They dont easily break and I can assure that you will completely love using them. I highly recommend them.

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and cant find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a real problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the epidemic warranty and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

Two technicians from two separate repair places were sent by Samsung and each said the diagnostics were not showing a problem so the unit is working correctly and the company is not at fault. Well the dishes do not get clean, the dryer does not dry, the glasses break because they fall over, and the water glasses actually have food spattered and dried on them when they are removed from the unit. Shame on Samsung for producing a dishwasher that actually ultimately makes glasses dirtier than when they were placed in the machine!

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

We purchased a Samsung french door refrigerator in 2012. It has an external ice and water, along with the bottom freezer and a drawer that has various options. Since 2014, we have had significant problems with the ice maker. The repair person has been here 5-6 times attempting to fix what he calls a manufacturing and engineering defect. Apparently he has seen this problem multiple times. It doesnt make ice, then it makes ice but it all melts and refreezes in a solid block. It continued this cycle over and over until it burned out its fan. Multiple calls to Samsung have gotten me nowhere except that I have now spent nearly $1000 trying to fix a $2500 appliance that is still brand new.

First and foremost, Samsung does not have a clue when it comes to customer service. Theyre blinded by their policies. As a matter of fact, they have a department that goes by the name of Executive Customer Relations (ECR) which is intended to be there to help with escalated issues and even the manager of this department who goes by the name of Prosper, admitted to me that there is nobody in the company that we, as customers, can speak to that has the ability to determine if a replacement product or refund should be made. You may let this be a warning, if you are reading this, that Samsung truly does not have customer service support if you come across any major issues with your products.We have had our Samsung refrigerator for only 3 months and within the first 3 days we had our first service call for a defective water system. Then 2 months later the same issue and another major issue occurred and they plan to take our entire unit apart, and rebuild a brand new unit. I bought a brand new unit and do not wish to have a rebuilt unit as anyone in my shoes would feel. Unfortunately because they do not have a person who can help, I want to be sure that you, the consumer, has the chance to be forewarned about the reality of the customer service in this company.At the end of the day, there are multiple reviews about Samsung quality issues and service issues. Trust what you read as I wish I did when I was shopping for this. I love their TVs as I have a few and have not had issues, but their appliances are not their strong point. Just be careful with Samsung and really think about if you want to deal with this. They have only 1 star on this Consumer Affairs page, which should speak for itself.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

I purchased this refrigerator in December 2016. Four months later the ice maker froze up and Im sending emails to Samsung. None of the things they asked me to try helped. I just kept defrosting the refrigerator and trying different things. They finally sent a repairman that replaced the ice maker and a few months later I was back to defrosting the refrigerator again. Then in December of 2018 the fan behind the back panel in the refrigerator froze up and I had to replace that. Now I have to defrost my refrigerator every month or two to keep it working. Lots of trouble and a headache to have to do this all the time! Samsung told me that my model was not listed as one they had problems with!!! I wish Samsung would do something about this wide spread problem.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

My wife bought her new Samsung refrigerator from Lowes in East Peoria Illinois, (bought 1/3/14 delivered the week of the 13th same month). She was very pleased with them and their delivery personal, very professional. What I can not stand is the very loud banging noise that comes from time to time from this unit. The unit is just over 30 days old and I finally got her to call about this loud noise that continues to come from the unit. From what I could tell from her conversation is, that its suppose to be normal, and if someone does come out well have to pay a service call. I have never heard of having to pay for a service call on anything that is only 30 plus days old. They convinced her to wait awhile since everything else seems to be ok since it is under warranty. At least she agreed with me to contact the sales person she bought it off of to get there thoughts. Unfortunately, they just happened to be off today. But after reading all these reviews, I dont feel to good about our chances.The one thing I can say is this, if the unit turns out to last for 20+ years like our Whirlpools did, I still would not recommend this product. I just can not stand the loud noises it continually makes, heck its so loud! Its made me jump on more than one occasion. I included no photos because my problem is with all the noise.

We had pump changed and no different (It is really bad). You can add bleach and it comes right back. You can put vinegar in it and it comes right back. Very poor setup. Of all our dishwashers we have had over the past 45 years this is the worst by far. We never had this problem with other mfg dishwashers. We keep 2 homes and have had a lot of dishwashers also.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now its totally dead. Nothing.

It is very dependable, runs quietly and food cooks evenly. The turntable is easy to clean and I love that it is Black and Stainless steel. Compared to my last microwave this above stove/hood microwave is the best!

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

My wife and I bought a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers. I had the issues with my fridge in Jamaica and I was able to get support sending an email to **.

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

I also bought a Samsung dishwasher about 2 years ago and I will never buy another Samsung dishwasher again. And I wouldnt buy another Samsung appliance either because of it. The issue I am having is with the lower arm. It keeps popping out from the tube it sits in. Every time I have make sure its in but 9 times out of ten its out when its finished. At first I thought the part had sheared somehow and that is why it was loose. So I bought another arm. $110.00 bucks! The new one popped in and lo & behold it did the same thing. I also have the same issue with the black gunk that builds up at the bottom of the door. I clean it quite often. Its GROSS! If you have a Samsung dishwasher run a paper towel along the inside of the bottom of the door. See what you get!

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

I call to Samsung for repair my refrigerator double door twice in the year of the warranty, and I sent my galaxy 2 smartphone three times for repair to Texas office during the year of warranty. After finished the year of warranty both products dont work well. One private technician told the smartphone galaxy 2 came from the factory with problems but Samsung doesnt want to change my phone with another brand new one. The same with the refrigerator.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

Electric Range - My daughter loves to bake and cook and this range has been an incredible disappointment and frustration for her. We had a service man out before the warranty expired and he said it was working fine. It does sometimes but not always. It can work one time and next not maintain a temperature. I am extremely disappointed in the product and would never recommend it to someone. I also am disappointed with the service man as he had no idea what to do.

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didnt fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I dont have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldnt plug the fridge back in because the outlet wasnt grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case). Finally a tech showed up and properly diagnosed the problem, at the cost of $272. The tech said Sears would credit my credit card $85 for the difference between the right and wrong parts. Sears has not billed me for the $272 but they also have not refunded me the $85 for the overcharge. I have called them also asking to be reimbursed for these items: the $85 fridge I was forced to buy due to their technicians continued incompetence, $75 for the unneeded electrician service call, $100 that I felt obliged to offer the tenants living in the house to take off their rent because this entire process took two months to find a competent Sears service tech. I will never again buy an appliance from Sears and sure as heck wont call them to service this fridge the next time it has a problem (and Im keeping the $85 beater in the garage just in case).

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

Buyer beware!! We bought our Samsung refrigerator less than two years ago. Ice maker freezes up. Does not work!! However the back plate DOES freeze up and makes the fan make a horrible grinding sound, and somehow our food keeps spoiling! Samsung is no help at all, and very rude, save your money and a headache. Also check out ** many more unhappy people.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

RSG257AARS - I bought a higher-end refrigerator a few years ago. Ive already had 2 shelves break as well as the freezer door handle that keeps popping off. I was told by Samsung Executive Accommodation Customer Support that its considered normal physical damage and therefore no accommodation would be granted (for the handle). I asked him to affirm that he was essentially saying that Samsung considers it normal for a refrigerator door to pop off just 3 years after purchase, and incredulously he did. Samsung has lost a loyal consumer of higher-end appliances.

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowes. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.I called Samsung and because the warranty was out by 2 weeks, they wanted $160 service call, plus parts and additional labor, if necessary. I declined. I called Lowes to see if they would stand by their product and help. Nothing. I understand that the warranty is out, by two weeks, but I would like Lowes and Samsung would stand behind their products more and support their customers. I would understand if we were talking months or years, but this is two weeks. Actually less, if I consider when I actually took possession of the refrigerator, because it was after the July 4th date and the failure was actually before I reported it to Samsung and Lowes. To top it off, the price of a new ice maker is only $123, which I have on order now. So the $160 service call, plus parts and labor seems a little excessive.In addition to the refrigerator ice maker issue, the dishwasher does not clean as well as my 15 year old working Whirlpool that I removed. And 80% of the time has a foul odor in it, the day after washing dishes. The microwave has worked, but has a very annoying design feature. You can not operate the microwave and use the kitchen timer at the same time. Very poor design. If I had to do it all over again, I would have paid a little more and went with Whirlpool products instead of buying the Samsung products. I will not make that mistake again and do not plan on buying any products from them and will favor doing business with Home Depot over Lowes if I have a choice.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

As an appliance repair tech, I can assure you that Samsung dishwashers are the worst of the worst. If you take your Samsung dishwasher back to the place of purchase and complain loudly enough, many retailers will refund the purchase price. One can only assume that they are aware that these things are duds.

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

RF18HFENBSR, less than 8 months old randomly stops cooling in both compartments. Temperature display indicates the SET temperature, not the ACTUAL temperature. No error codes (based on info from web searching the problem). If I unplug it, wait two minutes, then plug it back, the temperature displays will update to show ACTUAL temperature and unit MIGHT start cooling again. First tech determined it was the electrical outlet, so I moved it to another outlet. Since it started working, they decided the case was closed. When unit stop again, I called again. Samsung phone chat support says the unit needs support, but I cant get support to come out in less than a week. Meanwhile I have no refrigerator. According to my web research, this is a known problem with no known fix. Its been a total of three weeks.

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible. The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

Bottom of oven blistered and flaked off in less than 90 days. When I contacted Samsung for warranty work, they wanted to charge me as they consider this cosmetic damage. How do classify the failure of your enamel bond as cosmetic damage? Samsung is living down to its diminishing reputation. I will never buy another Samsung product.

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

From the day I got my side by side stainless steel refrigerator, I have hated how it looks. Magnets leave rust marks! It is always streaky and shows every drip of water or fingerprint. My 10 year old Frigidaire refrigerator looked better in my kitchen than this brand new one!

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

Purchased this refrigerator December 2010 for my parents. Within 6 months the vegetable drawers began filling up with water. Parents decided not to replace. January 2nd 4 years after purchase the motherboard went out, a new compressor was ordered and installed, then the New Compressor developed a leak, and now another service call has been set due to the refrigerator still not working. Service has been to my parents home January 2, January 9th, January 16th, January 26th, January 29th and scheduled February 4th, 2015. Samsung has been contacted, their response was its out of warranty. My response is a $1200 refrigerator should last longer than 4 years, if not then the construction of the product is defective. Samsungs response - too bad. Dealing with the Executive Customer Service representative was very unwilling to send me to a supervisor, Im still waiting on a call back. Definitely do not purchase Samsung equipment they do not stand behind their products.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.5 - Repair came out a week later and said product had damaged frame inside unit causing fan to hit some other machinery inside,,, Needed to refund/replace. 6 - Called 24h later and was adv tooo late to refund or replace,,, that WE waited too long to do that. Referred to Warranty services in TX. 7 - Tyrone/warranty dept states Repair’s documentation isn’t clear about who or what damaged the unit….warranty voided. We are the not so proud owners of a brand new broken microwave and I felt compelled to warn others. 494 bucks is 494 bucks and the fact is we paid them for a broken product and they didn’t make it right. That’s completely unethical. Shame on Samsung. Shame.

The refrigerator is just over 2 years old and its falling apart. 3 panels are broken off and now the bottom ice maker is broken as well. This appliance was $2500 and is junk. It should last at least 10 years. My last GE profile lasted 16 years and not one thing broke on it during that time. They sure dont make things like they used to. I tried calling Samsung and was told there is nothing they can do for me because its past the 1 year warranty. A 1 year warranty for an appliance that should last at least 10 years is a joke and shows they really dont stand behind their quality nor do they value keeping customers. I will not buy Samsung appliances anymore. Ill stick with Kenmore or LG or GE or KitchenAid. Stay away from this Manufacturer.

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I dont want to defrost my system every so-often, plus with the Samsung name youd think they would do something. Im almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep... Then was told its out of warranty. Yea, I know I only have it for 1 1/2 year and have learned that I will be repeating this process about every 1-2 years. Luckily, I am a handy person and do not need a service call. If you have a Samsung refrigerator plan on a defrost cycle every couple years when water pools up under the tray thats a good sign to start eating up the food.. Then plan a weekend to shut it down.... What I learned is to stay to the basics. A simple refrigerator without all the crap, ice trays work fine, the sink for water and 2 doors. Oh and that smug free door. Yeah, wanna see a picture it aint smug free and its dame hard to clean it off too.. Venting over!

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and were spending another weekend fixing it. We cannot afford another fridge so were stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I cant use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

RF4287HA Refrigerator cannot be repaired - 2 1/2 years old. Loved this refrigerator until I got error code on display one day. Called for Service. Technical came and said unit could not be repaired. He called Samsung and after they spoke, he told me Samsung would call to make arrangements to exchange unit. Told they would even take the old unit back at the same time. Received call today from Samsung requesting receipt. I was then told that Samsung will only be refunding me for the purchase price prorated from the time of purchase. I feel like I was misled and that Samsung does not stand behind their products. I will now be going out tonight to purchase a new refrigerator. It will NOT be a Samsung.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the BUILT-IN OBSOLESCENCE. The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!