I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didnt make much ice.Then the warranty was over. Back in June, the power went out and it quit cooling again. I had one light flashing on the front. I found Jonathan ** of ARC who said he could work on Samsung appliances, and could come the same day--unlike the people Samsung wanted me to use. However, a few hours later the refrigerator just started working, so I told Jonathan I would get him to fix the icemaker in a few weeks. The power went out again last Wednesday; it stopped cooling, and I got the same flashing light. I tried to research the problem online. I found out that either the unit could be reset (didnt work), or it could resolve itself (didnt happen the first day like last time). Also, it could either need a control board (found for $60-$70 dollars), or depending on which light was flashing it could indicate a faulty sensor. Since I didnt know which, I had to call Jonathan. I told him I needed to know what part to replace. He came in asking questions like he hadnt spoken to me like, “So what is this flashing light for?”, “It just isnt freezing?”, “Looks like its working...the lights come on when I opened it.” and “Let me check the compressor.” After digging in it for a little longer, he asked me about the flashing light AGAIN, and said it was the control board. He could fix it for $450.20! He said the spare part was $260 and that he could get it in about three days. He would apply the $89 he was charging for the service call to the bill, or that he could get me the same refrigerator new for about $2000 or used for $1000. Really? I paid less than $900 when I bought it new. I decided to take a loss on the $89, and get the control board since he gave me the part number. Guess what? It wasnt the control board. I replaced it; I tried all the resetting and still had the same problem. I left it in a few hours to see if it would start working. Nope. I took it back out hoping the parts store would take it back. They wouldnt. I stopped payment on Jonathans $89 check, since I was now out of $72 more because of his wrong information, and the food decaying in my refrigerator and freezer. He not only tried to overcharge me for 5 minutes of work, he also misdiagnosed the problem and knew less about it than I did. I decided to just get a used refrigerator over the weekend, but late Friday it just randomly started working again. Okay. I bought new food and cleaned it out. We had a thunderstorm today and lost power. You know the rest; flashing light, not cooling and no one can fix it unless it fixes itself. Samsung shouldnt make refrigerators as I see this or similar problems all over. Jonathan ** of ARC is not qualified to diagnose or make repairs, and will rip you off.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

We purchased a new Samsung French Door with ice maker less than 3 years ago. It was not cheap! The freezer doesn’t freeze anymore and the fridge is dying now too. We had a repairman in and he said it would cost at least 1000.00 to fix and then we still have a crappy fridge. Reviews were good at the time of purchase but now that everyone has had them for at least a year, the reviews are showing Samsung’s true colours! The ice was never really hard ice either. Good looking fridge and that’s about it!

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

We liked the middle drawer and the fact that you can open a little door to get drinks out without opening a regular door. Will NEVER buy Samsung ANYTHING again. The right side door started on day 1 making a horrid noise when shutting. This took three service calls so far. Seems to be okay after third fix! Then ice maker froze solid, couldn’t even pull out the tray/bucket. So to fix it, we had to unplug the fridge for several days before they came to repair it. Because of a problem with a different fridge that we put our stuff in for those three days, we lost all food from the fridge. So they came and put in a new ice maker with updates from Samsung. Uh, well, now 3 months later, we have an ice maker completely frozen solid again. Unbelievable! And now out of warranty. We had moved from a GE Profile kitchen in which nothing had a problem for 15 years, and mistakenly chose Samsung! What happened to this country wherein these companies can sell subpar crap for outrageous amounts. This goes for TVs as well, that only last a couple years if you are lucky!

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

Purchased a Samsung Refrigerator with ice maker. One month after delivery I heard a loud noise. I called Samsung and they asked if my fridge was cold and freezer cold. I replied yes, then I was told the noise is normal. The noise got worse and I called again and brushed off. After the warranty expired then they said it needed service. It cost me to fix and I found out this is problematic and no fix available. This is a 3,000.00 + dollar appliance and this has to be addressed or Samsung should pay for all service.

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

My 4 year old Samsung French Door Refrigerator stopped cooling. As it was a Saturday night, I called a local repair company who came out and replaced the electronic control boards. That didnt fix the issue, so I called Samsung and found out that the unit has a 5 year warranty on the closed system. They gave me a repair ticket and said that the service provider would call in 24 to 48 hours later. The service center rejected the ticket because it doesnt do that repair. I have so far called the service center 4 times and have been escalated to the Executive Customer Relations department. Each time they have sent the ticket to the same service center and it has been cancelled. I have tried to escalate further but the Executive Customer Relations department is apparently a series of call centers with no centralized structure, no consistency and no accountability. I am giving up on Samsung at this point and I will never buy another one of their products. It appears to me that the warranty is a sham because they do not have anyone to actually do the repair they warranty.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

2 years old 28cf french door stopped suddenly 2 weeks before Christmas wasting $600 in food. I called Samsung certified tech and had to pay out of pocket. Then it took them 2 months to replace it with another that is not assembled correctly.

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

After less than two years, the compressor fan on the refrigerator went out... at less than 2 years old! We took a chance in buying the Samsung and after this, I wont recommend them. Stick with the more notorious brand appliances - Kenmore, GE, etc. Ive never, ever had an issue with a refrigerator going out that wasnt at least 10 years old. Ridiculous! Were out $180 for parts and service plus a whole fridge full of food. Samsung appliances are crap! With all the complaints on here, youd think there would be a class-action started!

Updated on 09/27/2019: 4 Broken Ice Makers in 7 years. I have a side-by-side RSG307AARS Samsung refrigerator with 29.6 cu. ft. I purchased in July 2012. The ice maker has broken 4 times. The sensor that controls the paddle arm that ejects the ice cubes has failed each time. The first time it broke, Samsung paid as it was still under warranty. The second time being out of warranty, I paid $400, including parts and labor to replace. The third time I paid for labor only. This latest time Samsung says I have to pay all. Ive contacted their CEO through Email and phone to make them realize that the ice maker and subsequent ice makers have a defective sensor and like an automobile should be recalled and repaired at their expense with a sensor that wont break every year and a half. They refuse. I will never buy a Samsung product again; from what Ive read on the Internet, their refrigerators are the worst. Should have done my homework better 7 years ago. Let that be a warning. I have finally decided to junk it and Wednesday went to Lowes and bought a Whirlpool on sale with an extended 5 year warranty. And, if I never use the warranty, I get money refunded. Whats the chance of that?Original Review: Purchased refrigerator (RSG307AARS) Jul. 2012. Ice maker stopped making ice Oct. 2012. Repairman had to replace the ice maker and 2 circuit boards; this repair was warranted. Per repairman, this was a known issue with Samsung. Feb. 2015 ice maker stopped making ice again; the lever under the ice maker cover thats supposed to come down after each round of ice cubes are dumped into the bucket and sense if more ice should be made stopped working. Repairman determines the ice maker needs to be replaced again. The gears for the same lever are broken. Called Samsung, even talked to a supervisor (maybe). Samsungs bottom line - its out of warranty so they wont do anything to keep me as a future customer. My bottom line - I wont buy another Samsung product.

Model NE59M4310SS. Purchased my stove on May 16, 2019. Stove was delivered June 1, 2019. Only used oven once and the cook top a couple of times. One week later today, the oven and cooktop are not working!!!! The clock is okay so I know that the power is not the issue. I tried several times to troubleshoot to no effect. They cant send a tech out because its the weekend of course. Shame on Samsung for selling me a factory reject. I will never purchase anything Samsung ever again. Buyers note that model number and stay away from it.

Just purchased a Samsung oven, had a Kitchenaid for 5 yrs but the burners never heated up fast enough! This oven is super quick and the burners are perfect and its a convention also so thats a plus!! Easy controls. Would definitely recommend a Samsung range to anyone who is looking to replace theirs!!

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

I purchased the Samsung refrigerator from Sears 1/5/2012. It was a very costly purchase - $2500.00. Shortly after I had it, the ice maker didnt freeze/chill well. That issue was addressed. Then the ice maker didnt give an adequate supply of ice. Apparently, the computer screen/mechanics that controls that was replaced by Samsung. The repairman stated it would need replacing again because the set was all wrong. The ice is not making ice again. It was replaced April 27, 2013.The make-up of the dispensing controls appears to be set up for failure from the beginning. The ice and water are sort of piggybacked to each other and something within this or the computerized screen will not allow them both to work. I have contacted Samsung and they have not attempted to reach out to me to resolve this problem with their product.

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot, I also purchased for $150 through Asurion with their extended 3 year warranty on 11/2/14. Beginning on 7/29/16 the ice maker began freezing up thus it would not make ice. I called Home Depot’s Claim number to begin the first of many claims through Asurion. They sent out Ben F. Login & Sons for the repair on 7/29/17. They replaced I think the Auger, they did not leave me any invoice. Then on 12/26/16 the ice maker stopped making ice again. On 12/28/16 A Plus Appliance was sent out and they replaced the ice maker motor and Auger. The Ice Maker stopped making ice again on 1/30/17, so MD Appliance came out on 2/2/17, to repair it by using caulking around the ice maker and proceeded to defrost the ice build-up with a blow dryer then left.Then the Ice Maker stopped making ice again on 4/1/17, so Residential Tech Services Inc. came out on 4/3/17 to verify this fact as per Asurions Lemon Law policy. Which states clearly the fact: After Three (3) service repairs have been completed on and individual product for the same breakdown or component and that product requires a fourth (4) repair for the same breakdown or component, as determined by us, we will replace it at our discretion. Residential Tech did not conduct any repair.Then I called the manager on 4/3/17 of Asurion because I read about all the complaints on these defective Samsung Refrigerators only to be told that this ice maker had to break down 4 times with the same exact problem before they would consider replacement as per their Lemon Law Policy. I argued that I have had 4 repairs done. This Manager claims that the Decembers repair had a defective part thus this repair was combined with Januarys repair not counting towards the so-called 4th time as per their Lemon Law Policy!Then I proceeded to make yet another appointment on 4/14/17, and Tekniton came out to replace the Ice Maker and Auger Motor. He found that on the back of this refrigerator was full of water and leaking inside to the bottom inside the deli drawer and icing up. I then had to schedule yet another repair which took place 4/24/17. Tekniton came out again to replace the Stelian replaced ice maker and auger motor, also repaired water leak, defrost sensor and assy cover evap-ref; Aw1-12 angle-shelf. This tech. found the ice maker was starting to freeze up again but it is still making ice.I called the Insurance company Asurion and spoke with the service manager who told me that on the 4th time, and it must be the same issue that they would send out yet another tech to verify that is indeed the same issue as before and they would consider a refund, replace etc. He lied and told me that each part is under warranty for 60-days. Meaning if this issue happens again within that 60-day time frame it doesnt count towards the 4th time. This is not stated in their policy. He claimed that the December repair had a defective part so that was not counted towards the 4th time. Im still stuck with this defective refrigerator and each tech that has come out have all said the same thing. The ice makers are a manufacturing defect and cant be repaired. This refrigerator due to its constant leaking is a potential fire hazard! If I end up having food spoilage or a fire because of this I will sue! Never Ever buy any appliance through Home Depot as they use Asurion as their extended warranty company and they are liars and horrible to deal with. Despite the fact that you should never ever buy anything Samsung Appliances as they are all nicely designed but have known defects and they continue to sell those defective appliances to the public! I have a horrible feeling that Home Depot or Asurion will make me be stuck with this crappy refrigerator after I spent $2,300 on it!

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

Purchased this attractive SS Samsung french door bottom freezer refrigerator a few years ago for $2500. It started leaking water in and under the drawers and making a loud noise. Apparently, this is such a common problem, most appliance repair companies won’t guarantee the repair as it may freeze up again in a few months and fail again. When I called Samsung, they said that it is no longer under warranty. They fail to acknowledge the defect. I will never buy another product from Samsung-a company that makes terrible products and fails to acknowledge and repair their defects.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

Just purchased a 2,500.00 dollar side by side refrigerator with an unconditional 5 year labor and material warranty and IT DOES NOT WORK. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order.I sent several more emails asking for a reply. They received the documents with no response. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. So now for 5 days we are without a refrigerator!!! And no service scheduled for repairs. STAY AS FAR AWAY AS YOU CAN UNLESS YOU WANT IGNORED FROM SAMSUNG. Worst customer service I have ever experienced by far.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

I highly recommended NOT purchasing Samsung refrigerator. We purchased an over $2000 appliance in 2014. Just like everyone else, our icemaker constantly freezes up. Of course this is after the warranty period. It also drains water all down the back of the machine under the drawers. We have to defrost it constantly. Last week the fridge portion stopped cooling. This week it is the freezer. From everything I have read from others, Samsung will not fix the problem. Also they say that there are no known issues. I tell EVERYONE I know, NEVER BUY A Samsung. I dont think i will buy anything from this company again, period. Including a new cell phone.

I am 72 years old. I have baked since I was ten years old. In all this time, I have only baked on one stove where the oven light did not stay on once it was turned on manually for the entire baking session. Then, at the bakers discretion, the light is turned off, manually, or left on as a night light. The only stove I baked on without this feature was a wood cook stove. After all these years, I finally had the chance to purchase a new gas stove. I did my homework, surfed the web, read the reviews, looked at what was offered and decided to go with the Samsung gas range because it offered a proofing option for bread, plus several other setting that pleased me. The stove was installed and I totally loved the thing except for the darn light in the oven, sounds pretty picky, doesnt it? Well, try baking and opening the oven to check your progress, closing the door and the light is off and has to be turned back on… again and again… and again. Called Samsung and they said the light was working according to the manual. I emailed, chatted, and called. Finally had one fellow tell me that I didnt know how to bake, so I gave up. Since this episode, I have found others who have tried to deal with Samsung. Why does it have to be like this? One lady on Amazon answered my question. She had the same model and she wrote that her light stayed on throughout the baking process. Is there a company that can be depended on to take care of their customers, or is that just a dream. Oh, and before I forget, all through the warranty time, Samsung sent messages to me that This issue was considered closed. I think THEIR light went off...

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

We have had this refrigerator for about 2 yrs now. After a month of owning it, we noticed the refrigerator was not cooling. After unplugging for a while, we plugged it back in one day and it was cooling. 2 weeks later, same issue. Now weekly.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

We have had our stove oven and microwave combo since January 2015. And in that short time our oven has broken 2 times and microwave just broke! It’s less than 3 years old!!! What happened to those stove and ovens we had for 8-10 years before they showed any distress?!! The numbers and info on the stove wiped off years ago, and now we GUESS what burner we are using and at what temp. Worst brand ever! Worst stove set we ever bought! Wish we did our homework and seen these bad reviews first.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.We have forked out money on short term repairs and have lost money spent on food that has gone bad. This fridge is easily worth $3000.00. Samsung should be ashamed! I feel there should be a recall on their faulty product. I WILL NEVER buy another Samsung product after seeing how Samsung treats their customers. Im now trying to decide if we should put more money into this fridge or go out and buy a new one. Steer clear of Samsung!!!

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55 LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!We scheduled a service appointment for the refrigerator and the TV. The service company was a mess and could not get anything handled. After multiple calls to them, a tech arrived at the house the Saturday before Christmas. Three hours later, still working on the fridge, the tech reached the conclusion it was not the front panel, not the circuit board in the back, but a bad ground on the fridge. Then he was about to leave and my wife reminded him about the TV. The TV was removed from the wall and he put a new panel in it and left it on the floor. I said I would hang it up when I get home. Little did I know the TV was not tested. I put the TV on the wall, plugged it in and there was a big blue screen. Nothing! I called Samsung technical support, spoke to a very nice man and said he felt my pain and was amazed at what I have already been through as a customer.I called the service company and the owner then called me back and he said there was nothing he could do. I then explained that I know how the job should have been done and reminded him that techs should test their work before leaving! The conversation was just a bit embarrassing for him. I called Samsung again just after Christmas. (The fridge was working fine at this point.) I spoke to executive customer relations and we were promised a new TV. Great problem solved. Number of days went by again with no call to confirm; I finally called and was put through to executive customer relations. They told me that the approval had been denied. I asked why and why did it take me so long to find out why. I asked them to figure out why one person can say yes and the other say no and no reason why! I pushed and told them to call me back in an hour with an answer. They did and then I asked to speak to a supervisor and they could not and I asked if they could email me to confirm what they were going to do. They wanted to repair the TV. I said no due to the fact we have by this point spent hours on the phone with the TV and the fridge and the service company. They transferred me to another department, appliances. That did not make me happy.My wife filed a complaint with the Better Business. We have their attention now, I thought. They looked at the file and yes, they admitted to me their customer service has a few problems. I laughed and told them to be in my position. If I did this at my job, I would be fired. I also got a call from the guy in charge of repairs at Samsung. We had to let them fix the TV. We are done. We have taken enough time waiting, calling and taking time off work. No one could say here is a new TV. My wife and I decided to buy another TV (Sony) to use for temporary measure while we decided to have the TV repaired. By this time, it was the first part of January. The tech turned up, fixed the TV and it worked. I told him the full story and all he could do was shake his head. Even the company he works for was part of the problem. I then got a call from someone at Samsung asking if the TV was fixed and I spoke to a man late in the evening and explained that no customer should be put through the circus of what we have. He agreed on every point I made and was truly embarrassed that this had been such a nightmare.I know I have missed parts out on this like the multiple dropped calls and the fact that we never got a work order receipt for the work carried out by the service company! They did send us a $50 gift card at Best Buy for our troubles. We added up that it has cost us, a couple of days off work not to mention the hours on the phone to no avail. It is not the end. Now, it is the end of January and guess what! Yes, the fridge will not dispense the ice. I called again and asked for executive customer relations. I called on Thursday last week. I explained the previous repair and what a problem it was and they were going to call me within 48 hours. They were meant to call me and yes, that did not happen. I called again on Monday and stated I want a new fridge and to call me back with an answer. Forgot to mention 48 hours! Today, they called my wife and wanted to schedule a service on the fridge. So yet again, more time off work and more time wasted on the phone. Our next step is not going to be good. The senior staff at Samsung need to put down the crayons, stop crying and let go of the sippy cup, wipe their face off and get down to following up with customers. If they had to deal with this mess like I have, they would think a lot differently. Follow up is key.My company is one of the largest car manufactures in the world and it puts the customer first. We aim to make all our customers happy and brand loyalty is a must. Samsung, wake up and deal with customers in the right way. Executive customer relations is a joke. Just call it Piss Poor customer service. From basic telephone skills, dealing with one person, not running the customer around from person to person. Follow up, tech training, the list can go on. I will never buy another Samsung product in my life. Not even if you paid me.

Bought New Samsung 4-Door fridge from Lowes. Beautiful looking fridge for $3000. Had refrigerator delivered and set up by Lowes. Fridge and freezer cooled down to temp overnight. Next day freezer temp not reading accurate and freezer light not working. Called Lowes for repair. Two weeks later and several phone calls. Samsung repair still hasnt reached out to me to make an appointment... RUN... dont look or fall in Love with the Samsung product. You cant get any Service.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

We purchased a Samsung side-by-side refrigerator from Home Depot in Feb. 2014. First problem - within weeks of purchase was that the vegetable drawer had no control for air/temp, fresh veggies died quickly, even carrots and root veggies. We bought $100 of special containers to be able to keep food as fresh as the old fridge.Then within the first two months, we began hearing the often-reported fan noise from ice buildup. This got worse over time and I finally called for service, also complaining about the veggie drawer. Prior to that scheduled service being performed, the next issue was the ice maker failing to shut off, even with the door open and jiggling the paddle switch. Another call to Samsung to add the new problem to the fan noise.Service arrived a week later, with a wrong ticket number, no warranty information, and no parts even for the known issue. The tech corrected the paperwork, inspected and ordered parts. Samsungs Andy then called me after the service to see if repairs were completed, and I told them of the problems with the unit, as well as Samsung not providing proper information for the tech so the service was a failure. I was told we could qualify for a buyback, which I said would be taken into consideration, and was there a time limit. I was told no time limit since the service issues were reported within the 1yr warranty period.When the parts arrived, I called Samsung to explain we were seriously considering the buyback, but were in process with the previous service issues, and should I allow the service to take place. I was told to allow the service and did so. The service was performed, both issues I reported separately were handled together on one ticket. The entire back panel housing the fan was iced up, which the tech confirmed is not normal. The ice maker continued to repeatedly dump ice without stopping, jam, freeze up and require removal, thawing and drying, even after the service.By this time we have opted for the buyback, and phoned Samsung to request it. This time I was told by executive customer service member John, that what Andy told me was not how the buyback worked. Buyback could only happen if the unit is deemed non-repairable with three repair attempts. I explained I already made three service calls, had two repairs, as well as complaints on the drawer issue, and other aspects of the design and quality that were proving very annoying. Another service call was scheduled.This time the tech arrived and was briefed on the history and issues, along with our desire to take the buyback. He ordered a new control panel, which arrived and was installed on yet another service call. The new control did not display properly and was defective. It was removed and the old one installed in its place. I immediately called Samsung to complain about their total failure, and was told they did not yet have the service information from the tech, it should be there in a day.I called a week later to inquire on status, and this time was told by exec c.s. rep, Sherry that not only were there not enough service calls and parts replaced to qualify for a buyback, she had no info from the service company on the service. When she said she had to check to see if we were within some 30 day time limit on the buyback, after having specifically asked two exec c.s. people about any time limitation, I was angry to say the least.There were more communications with Samsung on status of the buyback, process, requirements, schedule, and was given different stories and reasons every single time. I called on 11-10-14 to inquire the latest status of the most recent ticket regarding the buyback process, and the exec c.s. rep told me they had only one ticket on their records; I have at least seven ticket numbers for these issues, four of them being the 510-number range generated only at the executive level.When the tech arrived today, 11-12-14 I made it clear that the only resolution is deeming the unit unrepairable. Because one of our reported issued included cracks in the interior refrigerator walls, the tech was able to get a status of nonrepairable from Samsung. In doing so, the tech had to communicate with both his company and Samsung. The first Samsung rep he spoke to was extremely rude, and actually hung up on the tech. The tech called back, reached a supervisor, and with a few more calls finally got the nonrepairable status.Now I am waiting for Samsung to respond. Under California law, we have endured more than enough repair attempts to qualify for the Lemon Law requirement to buyback or replace the unit. Needless to say, for the combination of poor design, poor quality, and downright insulting customer service, there will never be another Samsung product in our home.Other problems with the unit included poor freezer door fit, hung crooked and uneven, gaps between the inner and outer shell where the door seal must fit, may allow warm air in. The tech showed me how the ice dispenser door does not seal properly and is not well insulated, also letting warm air into the freezer compartment.Another little surprise we got, partially because of the imperfect door hanging, is that we didnt get the freezer door shut all the way one night, and I found it in the early morning hours. Cleared out the ice maker so it wouldnt freeze solid, closed the door and left it alone. Checking in the morning, the display showed the set temp standard of -2F and 38F, so I thought all was well. But when I came in for some ice at 2pm and opened the door, the freezer was 58F with ice cream running on the floor. The unit did not reset without unplugging and replugging, a surprise because we had a power outage of several hours some time ago and the unit was fine.So if you are considering Samsung, I suggest not. As a coincidence, as the tech was here today, a friend called and I told him what was going on, beginning to describe the Samsung issues....before I could even get started, he chimed in with the same litany of problems I have experienced with his Samsung refrigerator. The independent service techs were all professional, and were sympathetic to our problems with Samsung. They did what they could to make it possible to allow us to get some resolution. Both techs who visited us multiple times have a very low opinion of Samsung and their products.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

I had this range for over 16 years and have been working excellent; however I would like to replace it in my new residence. This range always work well with the stove and ovens. I personally find Samsung products to be durable and friendly user which is very important. My mother loves this stove. It is safe and easy to clean.

I, too, am in possession of a Samsung refrigerator with a corroding door. The fridge is 3+ years old and the area below the ice maker is corroding. The refrigerator is black and the spot where it is starting to corrode is very noticeable and is embarrassing to say the least. Obviously it was a really bad design and the door should be replaced. The warranty does not cover the cosmetic issue but I feel this is a workmanship issue that should be covered and is a product that is deficient and Samsung should provide new doors. I have called Samsung twice who told me that I should call the retailer who I purchased the extended warranty from and the retailer told me to call the manufacturer. I will not make another purchase of any Samsung product and will not use the retailer any longer.

Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all Im satisfied.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

Dont buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. Ive been having issues since day one. Now, its been a year and its leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

I had purchased Samsung StormWash in Best Buy in 2018/06 for my remodeled place. The first use of dishwasher was in 2018/09. About a week ago, the dishwasher does not operating and would shut off within seconds after power on. Instead of having technician from Samsung, the technician was so-called Samsung authorized technician. Technician came with diagnosis fee and told me it does not worth to have the dishwasher repaired since it is circuit board failed. I was silly enough not buying extended warranty for such a junk. Who would think the dishwasher would be failed in two years of use. I really wish there were some way to get part of money back. The product sucks and literally, there is no customer support after 1 year warranty.

My glass cooktop on my 5 year old oven range cracked... Theyve since discontinued the part and wont give me any information whatsoever on what other parts are compatible from other models. I contacted them through their live chat, they told me to contact the parts company, after 45min on hold I gave up and emailed them, 12 days of emails back and forth later (takes them a good 2 days to reply to any email) I found out NOTHING, they told me to contact Samsung directly...which is what I did in the first place, complete RUN AROUND. SO disgusted by this company.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

My Samsung Microwave was getting old and stopped working. It just wouldnt start up. A few hours later I heard an explosion in the kitchen. It was on fire. I could not extinguish it until I thought to unplug it and pour water on top of the flames through the ventilation grates on the top. The cabinet above the microwave had just started to burn so Im sure that there would have been a serious fire had I not been at home. Later I read about popping noises being a warning sign that something is wrong and I did hear a few pops before it stopped working. Please unplug your microwave if you hear popping and call the company or a repairman. I wish I had known that the popping is a sign that my microwave was in serious trouble. I had never heard about the dangers of a microwave that had stopped working. Register your microwave so that you will be informed of problems with the model you buy.

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

I bought this piece of junk Oct. 2017 at Home Depot for over $1200.00 with the no customer service protection plan through Asurion. This was what we thought was a beautiful sleek side by side that would last at least 10 years. We arent rich people so this was our first side by side. The thing started making a terrible racket a few days ago and just gets worse. It apparently has a design flaw that causes ice to build up around the fan which leads to an expensive failure. After 2 days of around 12 calls to Asurion I have to wait 3 weeks for a repair. They initially set me up with a rude fly by night jerk, but hes not coming so I have to wait three weeks now for a different repair place. Nobody wants to work on Samsung appliances. You call someone in whos not factory authorized there goes the warranty. Since weve been put in this position, were forced to spend money we dont have on another refrigerator. Try finding a refrigerator during a Pandemic while riots are taking place. It seems impossible but we must have a refrigerator. The cheapest we can find is an apartment size for almost $400.00. We cant afford this & Im sure Asurion wont reimburse us for the money we have to spend for a back up fridge.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

We purchased a side by side refrigerator from Lowes in Oct. 2012. Last year the refrigerator side build up ice and it stopped cooling. We had to purchase an extended warranty ($388.95) and have a subcontractor come out and repair it. At the time he said it was a known issue and more than likely it would happen again. Sure enough 10 months later we are having the same issue. A different subcontractor came out today and had to order the parts. This service tech said it was a known issue with Samsung refrigerators and more than likely it would happen again. I called the extended warranty Samsung Protection Plus and was told the part would only be guaranteed for 30 days and referred me to the main Samsung customer service. I spent over an hour on the phone, mostly on hold only to be told by the Executive Customer Relations Department that there is nothing they can do for me. The only way we can have repairs covered is to purchase another extended warranty (another $388.95). I will never purchase another appliance from Samsung.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.