Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

We purchased the Samsung Side by Side Refrigerator Freezer (RH22H9010R/AA) and we are having MAJOR issues with the freezer, ice maker, Frost accumulating on the shelves. Call 1800Samsung seeking help 4 times. Tech person walked us through but one day later the problems reoccur especially, ice maker shuts down, Frost on shelves. Here is my latest ticket number **. Our purchase was made about four years ago. IS THIS APPLIANCE CLASSIFIED AS A LEMON...

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and its all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently its not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

We have a new beautiful Samsung refrigerator. It’s awful!! I will never recommend or buy Samsung again. Ice maker doesn’t work and problem after problem with no remedy!!! It drips down the front of fridge and freezes up. We have about had enough!

Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.

Purchased RF323TEDBSR in March 2015. Ice maker in freezer (bottom) makes 24 cubes every ten hours. Specs say the ice maker makes 10 pounds of ice a day. Four days of fighting with customer service FINALLY earned me a service call when I was told that the ice maker was not broken, but defective in all refrigerators. I will NEVER buy a Samsung again!

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

We bought a Samsung fridge with freezer drawer, two door and ice maker in 2014. The ice maker quit in 2015 around during December. We called service. They were very nice and helpful. The cost to repair we were told could be around 500.00 DOLLARS which is too much for a new fridge. Now we have to buy ice because there is no way to put ice in the maker. We had a Frigidaire for twenty years with ice maker still working. We will never a Samsung refrigerator!

I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.

My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As Ive seen all the complaints they cant do anything about it. Samsung should not be allowed to sell this junk.

HhGregg did not stand behind this sorry refrigerator. The 1st time cost 220 to replace 2 years ago. It came and it was a bad. Sent it back. The ice maker is defective. Everyone cant be wrong or trying to cheat them. They cheated us. Louies Appliance Repair in Bham Al is a good company with a man named Vann taking Louies business on the side. I truly was shocked a thief not fixing his saving me so called money. Should have known when I asked for a receipt and he said they would mail it to me. For 220. Vann snapped the computer ice maker and did not wait even long enough to see if ice maker worked. It did not.Plus Vann said he would fix my ice maker on my Whirlpool. Supposedly wrote down info. He has never returned to put in the new ice maker I bought on the Samsung and never came on Whirlpool. Even told him to order parts. He vanished and I did not turn him in. I waited for receipt of my payment. Never came. Wake up Louies. That Vann guy is ruining your good recommendation I was given by one of your customers. Obviously they had an honest employee of yours to service their appliance. Samsung you suck. Worst product I ever bought. That is why I had ask to fix a 10 year old Whirlpool. From getting class action lawsuit with every one of you that reviewed this store.

We purchased a Samsung side by side model RS25J5822DSG from Home Depot. We had it delivered and when it was delivered they tried to put the bins in the refrigerator door. They would not fit. Home Depot would not do a thing about it. They told us to call Samsung. I called their customer service and have had nothing but a run around on the unit. They sent us new bins and of course they would not work because the mold in the door is defective. I am requesting a brand new refrigerator and still no response. I will keep on this. It is ** to see that even the stores that sell them will not back the product.

Samsung refrigerator ice maker freezes up and has issues with temperature. This is a manufacturers defect, a design defect, and Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and Im aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw.

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesnt take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please dont buy Samsung if you want peace of mind.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that wont hold a magnet on it. Our stove is stainless steel and holds any magnet. I dont understand how the refrigerator can be stainless steel if it cant hold a magnet. The sides do, but thats metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? Were not happy!

Purchased the Samsung microwave SMH9207ST in July 2014. Stopped heating in September of same year. Called Samsung and they sent a serviceman to fix it. Problem solved... for a while. Its now April 2015 (were still within the one-year warranty period) and not only does it occasionally stop heating, but the turntable doesnt work. Called Samsung and they said were out of warranty! When they looked further into our account, they said they sometimes have computer issues and they no longer showed our original bill-of-sale information in their system, and said wed have to send in a copy of the original to them. We dont have that receipt any longer (Lowes) so were out of luck. Will NEVER purchase another Samsung product again, based on our experience with this microwave and the lack of quality customer service.

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

I bought my Samsung refrigerator in 2013. I paid nearly $2000 for this and thought it would last. WRONG! The bottom freezer would ice up and leak constantly. Then Dec 4, 2015 the freezer part just stopped working, ruined the food I had. I called Samsung and their answer was to call a service tech that I would have to pay for. I just left it alone as I had a deep freezer. Just hoped the fridge part would continue to work. Well as of today February 2, 2016 it has quit as well. I again called Samsung and no kidding was on phone for over an hour only to be told Too bad. Sorry for the inconvenience but we are not fixing it. What a crock! I have had cell phones which are Samsung last longer than this refrigerator. So off I went to Lowes, bought just the plain Jane side by side for 856 by Frigidaire. Certainly will NEVER BUY Samsung again... I hope you take my advice and steer clear of Samsung refrigerators.

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

I purchased a home 2 years ago and it had a newly installed Samsung over-the-range microwave installed. After only one use, it suddenly stopped working. The seller told me he got it at Lowes and so I took it back and they exchanged it with no problem. This microwave lasted about 18 months and started giving us the SE code. I got online and read all the problems these units are having. I tried unplugging and holding down certain buttons with no success. I am an electrician so I decided to just take it apart and see if I could see the problem. I had read about a connector that was the problem on one post so I started there. Be sure to disconnect power before working on it. After you remove the 2 vent screws and remove the vent, then take out the one screw that holds the keypad in. On the back of the pad there is a blue plug with one blue wire on one side and 2 white ones on the other. I disconnected this plug for about 30 seconds and plugged it back in and it started working now. I will see how long this will last.

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

Samsung informed a company called USSI to repair my fridge. USSI charged me $129.00 to have someone come out to diagnose the problem. They then charged me $438.09 for parts and labor. Nobody ever came back to fix the fridge. Kept getting a runaround from the technician and the company. Nobody had the courtesy to call me and tell me whats going on. Also, Samsung was of no help. They kept giving me the standard Im sorry youre having a problem. Had to get a local repair company to fix my fridge.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

I’ve been wanting a range with a convection oven for a long time. I finally bought a handsome Samsung glass-top range with a convection oven at Home Depot. The oven is ok...but not anything special. It’s the cooktop that drives me crazy. Put the dial all the way low on the front left burner, and it will burn anything you put on it. Put the dial to low on any of the other four burners, and your food will remain cold. I called the Samsung Customer Service and finally got to a “range specialist.” He told me my utensils were to blame and then hung up on me. Don’t buy a Samsung range unless you’re a masochist..

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

My dishwasher would not use the dishwasher packets I was using to wash the dishes. The soap dish flap would open, but the packet would not be used. I call Samsung and their support is the WORST! I got a guy that spoke poor English and probably never saw a dishwasher before. I told him the problem and he told me to clean the dispenser and turn off the circuit breaker. It was a TOTAL waste of time. He asked for the serial number and I gave it to him 3, (YES THREE TIMES), then he told me he was not paying attention when I gave him the number. Then he wanted to know the service provider of my cell phone. What has that got to do with the dishwasher, but he said he needed it. At that point, I knew that Samsung support people were brain dead and I just hung up. I already spend too MUCH time trying to explain the problem and another 4 hours with their support would not have made a difference. I do plan to get rid of my Samsung dishwasher and go back to my Whirlpool. I had a Whirlpool for over 10 years and NEVER had a problem with it. I replaced it because we decided to redo our Kitchen with Stainless appliances and we went with a few Samsung appliances. Now I will never buy Samsung appliances again. My recommendation is if you buy Samsung and need any support you are hosed! You will spend a lot of time on the phone with a moron that does not even know his products and wont know nor care what your problem is. He will read from a list of trouble shooting guides, which may be totally irrelevant to your specific problem. (i.e. your car wont start and the guy tells you to change the tire). One more thing, I asked the support guy for an order number and he told me he got an error code on his computer and could not give it to me. STAY, make that RUN, AWAY from this company!

I purchased a Samsung Dishwasher at Costco, Model # DW80K2021US. Samsung had its own warranty on it for one year and Costco was kind enough to place a two year warranty on it. I purchased it in June 2017 and it just quit on me October 2019. These should last longer than that but they are absolute junk. The water pump is gone, and it will cost at least $300 to fix - The dishwasher on sale was $499. Costco, please dont carry this junk or anything like it from Samsung. Costco will just get a bad rep from selling these bad products. Stay away from anything labelled Samsung.

Samsung Refrigerator problems model RF217ACPN. For the last several months my produce bins have been accumulating water and then water below the bins freezes into a sheet of ice. I tried to contact Samsung and they said perhaps I spilled something. I told them that the problem was repetitive and that I did not store water in the refrigerator. They wanted to send out a technician but I asked them to give me some troubleshooting ideas first. They said they didnt have any because they havent had complaints about this. When I log into this site I see that I am not alone in this problem.

Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

In November of 2015 we purchased a Samsung refrigerator French door BLK SS unit model number RF263BEAESG. In June of 2017 we started having trouble with the ice maker not working, and frosting up. On June 30th 2017 I contacted Samsung and they put a online service request ticket in for me. They told me I would be notified within 3 business days of when someone could come and repair the refrigerator. On July 10th I received another email from Samsung support and it said that my ticket had been cancelled the email read as follows your repair for service ticket has been cancelled. If you need service please contact us and it gave the phone number 1 800 Samsung. Thank you for your cooperation. Since then I tried to find someone in the local area that could come out and look at and or repair the unit. After several phone calls I was able to find someone that works on Samsung appliances.On July 18th a service tech came to my house and told me I had three issues the ice maker was going bad the fan in the freezer was going bad and at this point it was making a horrendous noise and then the fan in the refrigerator in the back that whole unit needed to be replaced. The total cost for these repairs are going to be about $800. At this point I have a really tough decision to make do I dump an additional $800 into this refrigerator and hope that it lasts, or do I bite the bullet and buy another refrigerator from a different manufacturer. I have responded to the emails from Samsung support I have gotten no further response from them. I do intend to let them know what is wrong with the refrigerator and what it is going to cost to repair it. While I understand it is out of warranty, it is not even 2 years old yet and should not be having these major issues.I will never buy another Samsung Appliance and I would never recommend to anyone that I know to buy one whether they are family friend or Foe. This has been such a disappointing experience for me. I can only hope that some attorney somewhere reads all of these complaints and puts together a class action lawsuit against Samsung. Someone needs to hold them accountable for making a product of such poor quality. People buy for the Samsung name because their Electronics have always been number one in the market. Their total lack of customer support has me wondering if I should even keep my Samsung smartphone. I find it hard to support a company that will not support its customers.

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

Im envious of the other reviewer who had to wait for major problems after 4 years. Weve owned our French Door model costing approx. $2,600 for 2 years. Repaired ice maker 3 times and now it just gave up, spewing metal parts into the ice tray. The attached photo shows what you can expect to find in your ice. Samsungs Indian Service Dept. just says were so sorry, please upload photos and we will contact you. 4 weeks in, no response despite many phone calls. Do not waste your time calling Samsung service. Buy an appliance from a company that at least pretends to care e.g GE or Kitchen Aid. Too bad, it looks beautiful and has all the features we wanted, but its garbage.

Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

I purchase a Samsung refrigerator in 11/2020 at Best Buy. At first it seems that it did not cool much. Ice machine is slow when the ice comes out. After 3 visits from Geeks they decide I needed to contact Samsung. So today was a 2 hour look to see what problem is, person on phone with another person trying to see what the problem is. My food was getting mold, so after he was told that the cooling system is at bottom and there is a flap that should open. They got the number of part, not sure how long will it be when the part will get here. Food is expensive as it is, so why dont they just give me my money back and quit trying to figure out what the issue is. This company should build TV and stereos and leave the appliance to people that know how to build.

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. Im keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

We bought a Samsung gas stove about a year ago. We had it less than six months and one knob broke. Then last week a second one broke. We love the stove but the knobs need to be replaced and Im not happy they lasted such a short time. Is this pretty standard with these knobs?

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

Paid for a Samsung Refrigerator. Picked it up from the retailing Store 3 months later. I was given a Pickup invoice on which the Retailer indicated the date of sale and the date of pickup. However, the unit developed some problems. I called Samsung (Manufacturer Warranty). They insisted that it was over one year I paid for the unit and as such was out of warranty. I went to the Retailer who gave me a letter and also wrote Samsung to clear the air on this issue. The letter clearly outlined the day I reserved the unit and the day I picked it up and asked Samsung to extend to me the warranty from the date I picked up the refrigerator.Every time I contacted Samsung, the customer service agents claim they never received the letter from the Retailer. I had to send it to them again and again and again. Ive done this over 6 times. They always claim they never received it and as such would not authorize a repair of my refrigerator. I am tired of all these and intend to look for a repair technician who will repair it. I will then go to Small Claims court to file a claim against Samsung for the repair and loss of use of my refrigerator including costs of damaged foods. I called the Customer Service once again for their mailing address to send them the court papers. The agent I spoke to refused giving it to me. Said I should email it. How can I email the original court papers? Even if I can, to an email address they never admit to receiving my emails at? Finally, I will quit patronizing SAMSUNG products!

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

First the ice maker froze up and then just quit working and I had to pay over $200 to replace it. Then the shelves on the French door began to break into many pieces... just exploded and dumped everything on the floor. I had to replace two of them. Now less than 1 month later one of the replacement shelves has broken into pieces again. Also, the plastic on the vegetable drawer has now decayed into pieces.

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

I have a Samsung 4 door refrigerator that is just over 2 years old. The ice box has started to crack, I spoke to Samsung and they are not interested, this is the 3rd Samsung product I have had problems with (microwave, dishwasher and fridge) and do not think their products are any good and would never recommend them. I will never buy this crap again and I do not know how they are allowed to sell it here?

Purchased model #Rs2677TDRS side by side, new, August 2012. The ice-maker didnt work. They replaced every part of fridge before they figured out it was a wire in the door. Last week I just lost all the food in my fridge because it no longer cools. Not only is the number on the Samsung site wrong but their supposed live chat is never available. I held for 45 minutes, lost the call. Called back and said they would have someone call me back within 2 hours... It never happened!! Why would anyone purchase a Samsung product??? Worst service and product ever!!

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.After another 7 days without any other repair contact I contacted retailer (Home Depot) for return/refund. After hearing my story, agent put me on hold while she contacted assigned repair company who informed her that they had no record of repair ticket. She reissued ticket (under same number) and promised a quick contact from them. Ironically, a few hours later I was again contacted by Tracking Service inquiring as to the status of my repair. In our discussion she informed me that her records showed that the repair company had indeed received the repair ticket in the initial transmission and offered to put my case into the Samsung Resolution Department for review. As they were Samsung and has hired the (non-responsive) repair companies in question, I asked her to contact them to expedite. She proceeded to inform me that she was unable to contact their repair company on my behalf.I fail to understand what Samsungs definition of Customer Service could possibly be. They know theres a problem with your brand new Samsung Large Appliance. They know there are multiple failures (3) in their repair chain, they continue to ask you how is your repair going, but they refuse to actually step-in and take charge to resolve the problem. Instead, leaving their consumer to contend with the (obvious) dregs of the appliance repair world that theyve chosen to repair their products. Guess with everything in the recent news regarding Samsung guess I should be happy that my refrigerator hasnt blown up yet. The LAST Samsung product that will ever enter my home. Buyer beware!

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

Freezer is small and difficult to fit everything. (Bottom drawer style). Sometimes a little frost develops. But I like the look, it’s stainless and the shelves are glass. No problems after 4 years. No water or ice in door, did not want it.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

We purchased a Samsung refrigerator model RF28HFEDTSR/AA - what a mistake! Like other consumers, we have had terrible problems with it - problems that are typical and that Samsung does not stand behind. This particular model has an ice maker in the freezer (bottom drawer) and an ice maker in the top (refrigerator door location) where the ice and water are dispensed. The top ice maker freezes up and has to be thawed out constantly and water drips out of the dispenser, itself. This is a common problem and a class action lawsuit has been filed - as Samsung has refused to take responsibility and address the well-known issues! In addition, the plastic shelves crack - for no reason - obviously a defect in the type of plastic that is used in manufacturing the shelves. This is another problem that has been frequently noted by consumers - yet, Samsung refuses to take responsibility. I have many Samsung products in my house - cell phones, televisions, sound bars, etc. I am very disappointed in this refrigerator, and especially in the lack of customer service by Samsung. I will think long and hard before I purchase any other Samsung products. When we first began having the freezing problem, I read on the internet how many others were having the same issue. I contacted Samsung and got nowhere at all. After being tired of constantly having to take a hair dryer and chip away the ice - I called a service to fix it - and they said there really was no fix. I had someone look at it today - and all they could do was what I had been doing - and charged me $80. They did find out that Samsung had managed to develop a fix for the problem and it would cost me between 400 and 600 dollars to do it. The service man and I both agreed that I might as well purchase a new refrigerator. This one is only 3 years old! It began having issues - of course - after the warranty period had ended. Please tell everyone not to buy Samsung appliances!

It is very dependable, runs quietly and food cooks evenly. The turntable is easy to clean and I love that it is Black and Stainless steel. Compared to my last microwave this above stove/hood microwave is the best!

I have had this Fridge for about 6 years and it a world class piece of junk. The Temp sensor for the fridge defrost went bad and I Successfully fixed that myself with a $5 part. Now the freezer compartment has been icing as well. The same temp sensor replacement did not however solve the icing problem there. I have taken apart the back panel of the freezer to defrost about three times now. A Sears repairman had a brief look and told me it was most likely a bad temp sensor OR a bad Thermal Fuse. I will try the thermal fuse next. Now, something else has developed. The freezer is not cooling properly even though it has been manually defrosted just two days ago. I do not recommend Samsung as a fridge. It looks nice but has given me lots of problems.

My light went out and could not get the bulb out. So I unclipped it and it was melted so I took down other light and same thing - just not as bad. Apparently Samsung has a lot of product fire safety issues. Check your refrigerator light sockets and let me know. I think this is is a huge issue and you cant tell unless you drop the lights down. Its hidden on top.

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

Known Design Flaw With Kevla Icemaker. Just like thousands my french door model has an icemaker that freezes up and stops making ice. Also loud noises. Have had 2 repairs but they just melted the ice so it freezes every 2 to 4 weeks. Shame on Samsung for not doing a recall. Its a very well known issue; the fan gets hot, melts the ice then it freezes back up again. Theyve even published repair instructions for their techs but Ive had two here and they assure me its fixed. Im disabled and cant stand long.... Simply dont have the energy to stand for hours trying to remove the frost build up. Never again Samsung...Id pay another company triple before another purchase.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

Our Samsung fridge is two years old. The freezer recently stopped cooling. The repairman said its the sensors... With the service call, the labor for installing the two sensors is nearly 500 dollars. Its a piece of junk. A huge disappointment.

I purchased direct cool Samsung refrigerator model RR2115 TABRK/TL in May 2012. In six year of span two time I have got it repair for poor cooling and not freezing the ice. So it is non reliable product to recommend.

My DMR78AHS Samsung Dishwasher was purchased Feb 2011. It needed its first repair in March 2012 (one month after the warranty was up) to the tune of $158 due to the tabs breaking on the upper rack and getting down in the motor. Last Friday (Feb 2014) the exact same thing happened but this time the repairman said it was going to cost me $375 plus tax for new gaskets and pump plus labor. I said no way and he still charged me $109.15 for the service call, etc. I spoke with Samsung this morning and they put me through to SEVEN different people. The last one said I will hear the answer from upper management in 24 to 48 hours. I am disabled and on disability from work (60-years-old) and cannot afford all of this happening to me! I still was saving for the fridge and stove - forget that now!! This model should have been recalled! The net is FULL of people all having the same problem with the 5E error flash due to the tabs breaking off. I am so upset!!!!! :( Is there a class action suit for this problem in Canada?

We bought a Samsung refrigerator from Lowes when we moved in March this year. Three weeks ago, the freezer compartment broke down. Samsung’s customer service said that they would send someone to repair it. Two days later, the maintenance staff came to check and said the parts were defective. It took another week or so to fix it. However, the whole refrigerator stopped working the next day, which was last Friday. Everything we bought went bad! The worst thing was to call Samsungs customer service. I waited online for three hours and finally got connected. They told me that they will call me back within 24 hours. Yesterday was Tuesday, there was still no calling back.Finally, I called them again, and was told the calling back time was 72 hours now! It is Wednesday today, and the person in charge has not been contacted yet. There are elderly and children in my house, and our daily meal becomes a difficult, especially in this COVID-19 pandemic. We cant eat out a lot. We have to go to groceries every single day to buy the food for that day! We are taking a great risk! In general, Samsungs refrigerator had a quality issue- it stopped working in only four months, and the after-sales service was even worse! Its really disappointing! I will try my best to aware more people!

I have owned this microwave since 2010. Today it displayed the SE error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (its kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the epidemic warranty. Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsungs customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.