Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

3 weeks ago our refrigerator quit cooling. We called Samsung and they sent a person out to see the unit. He said the compressor was out and would need to be replaced. We contacted Samsung and they said he was not allowed to replace the compressor. We asked they send a qualified tech out with a new compressor. Then we were told they did not have any one in our area to do warranties. We asked if they would send the compressor and we would find someone to replace it. They said no but would offer us a buyout on the old unit of $1.250.00. We accepted, but now they wont accept the invoice we provided from Lowes. We had already bought a new refrigerator. Basically we bought a Samsung refrigerator for $1800.00 that lasted for 18 months. Will be the last Samsung product I will buy!

Samsung DMT800RHW - Any lawyers out there?? While Samsung is aware of the faulty rack clips that break off within a year and lodge within the internal components, causing circulation pump issues, repairs costing upwards of $300, theyve yet to issue a recall or even come to terms with overwhelming consumer reviews and complaints. Something has to be done to protect the consumers.But what? In addition to the clips are the random error codes, frequent unexplained shut downs (requiring a trip to the circuit breaker), this expensive dishwasher is an ABSOLUTE disappointment. Whats worse is Samsung’s lack of any sort of acknowledgement or regard for consumer satisfaction. There has to be people out there that can help... petition? Lawyer? Lawsuit? Contact me if so. Together we can make a difference.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!

My first complaint with my fridge (RF217ACWP) is that the paint on the handles is peeling! I bought this (Samsung French Door Refrigerator) in 2012 and I called them in 2014 after warranty and told me they could not do anything that I would have to buy new ones, each one $230.00. Of course I didnt and they are still peeling!!! It looks like someone just took a hammer to it and chipped it off!! Also the 2nd complaint is freezing in refrigerator underneath vegetable drawers and water in the vegetable bins! Also, the ice maker is broken!! Just like everyone elses complaints! I hope something good comes out of the lawsuit for us consumers!!

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

Purchased stove fridge and microwave in black stainless. Always buy extended warranty. Less than 6 months minimal use (I dont even have my countertops yet! And black stainless is peeling off!! I was shocked. I thought it was the protective plastic, instead I learned that BLACK STAINLESS is actually just a BLACK FILM over regular Stainless! It is just a film! This is a shocking consumer fraud. Lowes should stop selling this!!! How many more people have to suffer?

We have a 3 door French door refrigerator with the ice maker in the top and bottom (thru the door dispenser). We have had it for 5-6 years and a few months after buying it it stopping producing full pieces of ice, and the ice it dispenses is all broken. This has always been frustrating but I have learned to deal with it. Then shortly after the warranty expired, it stopped making ice and it appears to just be freezing over. The ice bucket keeps freezing over making it difficult to remove it and defrost, Then, I was no longer able to remove the ice bucket. I called about getting it repaired and the cost was very high and they could not warrant the repair due to this being an issue. I had called Samsung about this and at the time they told me there was no issues reported with the ice maker. I have contacted other repair companies and they wont even work on them since they know it wont stay working. Samsung has been useless in resolving this and they know it is a major defect in their product. I spent almost $3000.00 for this piece of junk. Never again will I buy a Samsung appliance!!

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. Thats my advice. We paid $1,533.35 for this poor workmanship and poor service.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Samsung Model RF28HMEDBSR. Worst ice maker I have ever had. The cubes come out like large crushed ice. The ice maker had to be replaced, about 6 months ago, now it is doing the same thing freezing up and has to be manually defrosted to work again (about every 2 weeks). The refrigerator is nosier than most - I can handle that - but I like my ice. I would not recommend this refrigerator to anyone that like their ice.Updated on 03/23/2018: Well I am back to the repair mode--ice maker worked for a while. I have had to defrost it twice this month and today when the tech came out, it was frozen up so bad that he had trouble removing the ice bin. Sigh! -They are going to replace the icemaker AGAIN. Thank God for the extended warranty.

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

If it were possible to give zero stars I would do so. We paid nearly $2000 for this refrigerator less than 4 years ago. We got only 1 year of trouble-free use out of it. Right after the 1-year warranty expired the ice-maker started completely freezing over, making it unusable unless we manually defrosted it. Even though the unit was out of warranty Samsung agreed to repair it for free. Repairman came out, made the repair but said we WOULD have trouble with the unit again. Indeed, and sadly, his prediction was highly accurate as a year later we started having the exact same problem. Now Samsung wants to charge us $525 to fix it AND they only offer a 90-day warranty. Samsung, they make cellphones that catch on fire and refrigerators that only work properly for a year. AVOID this companys products at all costs. They are not to be relied on. The government should do something about them but Im not holding my breath waiting for that to happen.

ACBP stands for A crappy built Product. We have all these same problems you all have had - water in crisper, temp reads 34 but temp is 62 degrees, freezing up panel. Why are we being treated so poorly by customer service? Doesnt the company realize that it will affect all of their product line with so many complaints and no follow up. I want one representative to follow me through the process to get a refund on this lemon. 20 calls, 50 questions repeated to their representatives, its ridiculous. HELP, I wont even give them 1 star!!!

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

I heard Samsung carried one of the best dishwashers. When I went to make my purchase Labor Day weekend 2015 the Best Buy sales associate agreed. Let me tell you... This is the worst dishwasher I have ever used in my entire life. My former dishwasher was a Whirlpool, 9.5 years old. I needed to replace it because it would no longer fully drain. Sadly it cleans better than this brand new Samsung. I am constantly rewashing a minimum of 6 dishes after it runs for 3 hours. I have changed detergents, rinsed dishes before filling, ran my water until steam was filling the kitchen made sure my garbage disposal was empty and Jet-Dry to the canister. I wish I had my old dishwasher back. Samsung told me to call Best Buy.

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again. The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of peoples minds to purchase a different manufacturers product, my job is done. Please be aware that Samsungs appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

I just bought a Samsung French door refrigerator rf263beaesg and waited 2 hours for the unit to get cold. The inside temperature has not changed one degree! I called the company I bought it from. No help. The lady answered the phone gave me the number to Samsung. They offered no help except to say I have to wait 24 hours. I wished they would have told me that before my old fridge was towed out! Meanwhile Ive bought cheaper refrigerators and they were cold in less than an hour. $1400.00 fridge, 24 hours. Go figure. Technology failed in this case! So is that how its an energy saver by not working?

Samsung French Door Refrigerator - I would never purchase a Samsung fridge again as long as I live. I bought it in 2013 and so far... The ice maker has crapped out, the refrigerator defroster heater freezes up all the time and I have to thaw it out at least once a month and to ice the cake... The paint is peeling off the door handles. I know there is a class action lawsuit against Samsung and all the reviews say customer service is useless. I can certainly vouch for that!!! What does $1,800 get you from them? A boat anchor.

I would give a zero but that’s not an option. This is the worst fridge Ive ever had. Every 2-4 weeks we have to unplug it and let the ice that freezes up, defrost. The first time it happened we didn’t know and the block of ice that built up in the back, broke the fan and we had to buy another fan. These should not be allowed to be sold to the public. We bought brand new from Home Depot. I’m going to sale it and it’s only a year old, and take my losses and buy a basic fridge that actually works normal. So my advice is, if you want to buy this fridge come get my piece of trash and don’t waste your money.

I purchased a new Samsung refrigerator model RT41 LSPN on 7/5/12. After 11 months in, refrigerator thermostat was stop working. After many calls, Samsung engineer came and change thermostat. Then on 22-10-13, compressor was stop working. On 1-11-13, compressor was changed. On 17-11-13, filter was stop working. Samsung company engineer came 19-11-13 and change the filter, leaves before the fridge even shows that it cooling. From 19-11-13, my refrigerator is not working. Many calls to Samsung Care but Samsung engineer does not response properly and not visit once. Please help me and solve this matter urgently. Please change my refrigerator. I am very thankful to you.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Bought a new samsung side by side new at Lowes. It is 11 months old and still under warranty and extended warranty. Started making ticking noise like the fan is hitting against something 3 months ago. Samsungs response is that it is overloaded/over packed and I should unload and defrost. This works for a couple of weeks, then it is the same. I do not load this any more full than my previous Whirlpool side by side or GE before that. Neither previous unit quit working, just moved to larger unit and this time to a stainless. Went with Samsung because it was on sale for same price as Whirlpool but I got a Energy star rebate because of its energy efficiency. If I had read reviews first I would not have bought it. Now I read that Samsung is exiting the American market because we expect them to last too long. A counterpart at work had same issue with identical unit he bought 3 months earlier at Best Buy. He had to threaten Best Buy with legal action before they finally replaced it with more expensive unit (he paid difference). I will never again buy a Samsung product. I will call Lowes tonight and they have always backed their products well for me.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

Samsung oven NE594R0ABSR - Been on the phone over an hour to get Samsung to repair the convection fan that has gone out for the 2nd time since I purchased it Nov. 2012. And yes they are trying to get me to buy the extended warranty because the range only had a one year warranty. I fixed this part almost 1 year ago today. They arent getting that the part should be under warranty still. Ok my call was an hour and 20 minutes. It went nowhere. Supposedly I can email the President at officeofpresidentcsea@samsung.com. They didnt have a supervisor, manager or director that could help? My guess is I wont get anything back. Sending an email to support and gonna figure out who else I need to get involved... Glad I didnt have anything else to do.

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances, a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! We can give you a technician number but all this is on your own cost. And if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own cost. Seriously what an after sell service! How this is called a service, you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, dont keep fooling the clients. This is nothing but trash.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

We bought this at HHGregg in June 2015 for $2000. Thought it would be our last refrigerator. No such luck! Nine months after buying it, it started making loud noises and freezing up inside the back wall. For all practical purposes, their customer service is non existent! Got passed from one to the other, asking the same questions over and over, like the model #, serial #, etc. Asked irrelevant things like how many Samsung products we owned. Then said it probably wasnt level and to look under it! Totally insane! Got nowhere so called the store that sold it to us and they finally got in touch with a rep who set up the repair. Thought that was the end of it but three months later, around July 1st this year, the clanging noise returned and it wasnt cooling properly! Same problem with icing and fan. Now it is one month out of warranty! Called previous repair company and they couldnt come for over two weeks! Tried Angies List and Home Advisor. Got call backs but they stated outright that they wouldnt work on Samsung appliances because of shoddy workmanship and numerous problems! Finally got someone to look at it. He tested it and said two motherboards were burnt out, along with needing new fan, thermostats (plural), etc. Said parts come from overseas and could take months and it would be over $1000 to fix, with no guarantee it would last! We cant go without a refrigerator so ended up junking it and buying a new one. Not Samsung! Never again! So for 13 months, we had a pretty appliance that doesnt work! These obviously should have been recalled! Were back to the top freezer model, recommended by the repairman and this time bought a 4 year warranty. Its disgusting that they can sell such junk and are not stopped! It was an expensive $2100 mistake!

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

They may make good TVs but their refrigerators leave a lot to be desired. Our unit is a double front door with bottom freezer. The unit was over $2000 and worked good until the warranty went out. The first problem was the panel where the water/ice dispenses. That unit went out and was quite expensive to get repaired. Since then, the ice maker has quit and now the front of the unit is rusting and looks terrible. See the best effort photo. People come into our house and when they go in the kitchen they ask about the Samsung refrigerator. Then they take one look at the rust on the front and quickly change the subject. I will never buy another and feel like I paid too much for an inferior product.

We purchased a set of Samsung kitchen appliances. Unfortunately, we purchased these before we moved into our home and shortly after we began to use the appliances, the warranty on some of the appliances had expired. Fortunately, the microwave had a longer warranty and we were able to have that fixed without charge. The dishwasher on the other hand had been one issue after another. We have had to make 3 service calls at our expense and the problem is not yet fixed. We have already spent enough to have purchased another dishwasher - and all we have to show is a broken dishwasher that can not wash a load of dishes. Very disappointed with this dishwasher and after reading the reviews of water soaked floors, I am afraid to risk having it looked at for the 4th repair... Probably better off to just purchase a new dishwasher, but what a waste of money this has been.

We bought a Samsung refrigerator - French doors with freezer drawer on bottom model #RF217ACWP-XAA - in July 2012. What a MISTAKE! It was not even one year old, and the fridge wasnt cooling, the freezer was defrosting, over one inch of water was accumulating in both crisper drawers, and the ice maker stopped working. The fan built up with ice and would make a loud noise until it would freeze up solid. This is happening again for the FOURTH time since 2013! Three different repairmen have been here to fix the problems, and each one found low freon due to leakage. The last repairman who was here said the leaks are due to manufacturer defects, as there were faulty welds in the solder joints in the back of the sealed systems unit. Samsung has not been willing to replace the fridge or refund our purchase price. They refuse to acknowledge that they are selling defective merchandise to consumers. I will NEVER buy another Samsung product, and I advise others to do the same. If there is not a class action suit pending against Samsung, then there should be. Im fed up with their companys poor customer service and blatant disregard for consumers complaints!

Needed repairs within 3 years. Called first appliance repair company not with Samsung. Defrosted it and with service call charged me 296.00. Told me the noise and ice buildup was a compressor issue. Called Samsung and got a certified Samsung technician for another service call fee. Had the parts already to fix it. Apparently, they have problems with drainage, which backs up and causes freezing up. Not apparently under the warranty, though I am sure they know this French door model has these issues, or they would not have their technicians know exactly what is causing the issues and come prepared to fix it. I will never buy a Samsung refrigerator again. Rip off! I am $600.00 in the hole for repairs for their faulty design. They should stand behind their bad designs and fix them at no cost!

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

I’ve had nothing but problems with my Samsung refrigerator. The refrigerator would leak water and freeze the upper tray above the freezer in place and could not be removed. The inside would collect water and I had to constantly remove the water with towels inside the refrigerator. The air vents would freeze over. I shut the water off to the ice maker and still water would fill the refrigerator. I had the repairs 5 to 6 times but it kept getting worse. This is the worse refrigerator I’ve EVER had and I will NEVER purchase another Samsung. It’s a true peace of junk. I will never buy another Samsung.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

Our Samsung Refrigerator RF267ABWP is 4.5 years old. We paid over $1,800 for it new. The ice maker recently quit working and then the water dispenser line froze up. We had a Samsung authorized repairman come out to fix the problem. Cost $417.00. We found out that actually, the Main Board had failed and it had apparently caused the ice maker and water line problems. We then found out there is a service bulletin issued via Samsung regarding the Main Board that had to be replaced to fix the problems. Samsung is obviously aware of the problem or the service bulletin would not be out there. Called Samsung to discuss this issue to see if they might reimburse us for the cost of the defective Board, since their company is aware of the Board problem. Terrible experience and now I know I will never ever purchase another Samsung product. After talking with multiple representatives, being accidentally hung up on, trying to sell me an extended warranty and absolutely refusing to let me speak to anyone in charge, like a supervisor, Samsung just completely ignored what I was telling them and said since our warranty was over, no offer of resolution for me. Each time I asked to speak to someone in charge, I was told they were busy. Each time I asked if this busy person could please call me back when they got a chance, I was ignored. I could not get anyone at Samsung to listen to what I was saying, or anyone to acknowledge the problem I was presenting to them. I am really Sorry I bought this Samsung refrigerator and advise anyone in the market for a refrigerator to keep looking until they find one of another brand that they like.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done.

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesnt work! Keeps showing error code C-20. Samsung said because we installed it that it wasnt covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, its not me plugging it in wrong! Samsungs customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Dont buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like Ive wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

I have had issues with my four-door refrigerator the last 6 weeks. We had noticed the frozen foods werent quite as frozen as they should be and then the ice maker stopped dumping ice. I had noticed previously that the ice in the holder always froze against the right-hand side of the bucket and would stop dispensing ice. I then noticed the ice maker would fill with water and would produce ice but never dumped it. I hit the reset button and it worked perfectly. It never would begin normal ice production on its own, and I had to continually hit the reset button for ice to be dumped ever two hours.Now, the freezer has become the fridge! No ice now and all of the food in that portion are thawed, just water in the ice tray that never freezes. I called the helpdesk (almost said it with a straight face) and they could do nothing except send a serviceman to repair the unit at my cost. I asked if they would guarantee their work and she said that they could only try and fix it. I told her to me try was not a guarantee of it being fixed. I asked if they would stand behind the work of their suggested contractors and she said again, they would try and fix it.I am anxiously awaiting a call from the repairman to see the cost of him driving to my house and the estimated charges he thinks he will have. I will ask him if HE stands behind his work since Samsung won’t. If it goes as it has with all of the other customers on this site, I will NOT be buying a new refrigerator from Samsung, and I will contact Lowe’s and tell them of my displeasure with one of their distributors.

Have had a problem with water puddling on the floor for some time now. Our Samsung french door w/ bottom freezer, water/ice in the door is a model #RF26VABPN. It is a 26 cu ft unit. At first it was a pretty nice unit. We started to notice small puddles of water every now and then on the floor. This we thought was just a maverick ice cube had escaped and slid under the fridge. It turns out that ice is building up inside the bottom plastic wall cover, thawing and make a small pond under the two bottom drawers. We contacted Samsung customer service but since it was out of warranty...no help. We are now going to relegate this fridge to the garage and buy a new unit and it will NOT BE A SAMSUNG! It is our opinion that their products are very low quality, poor/non-existent customer service, and just plain junk! Our advice to you is dont be mesmerized by the cool lighting, silver-tongued salesman, or the gadgets. These things are expensive so shop wisely.

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. Im not sure whats going on with it, but whenever we call for service, were told we have to defrost it before theyll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. Thats because its clogged with ice and cant work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

This whole ordeal started on Dec. 15th. The water dispenser on my 4,000 dollar, 4 month old refrigerator stuck and flooded my kitchen. I have hardwood floors so damage was done. I called service that night and was told someone would call me in 48 hours. So, I waited... no call. I called again and finally 2 weeks later service came out. Wrong part ordered so they ordered a new one. The next day Dani from Customer Service called and said that the repair was taking too long and offered me a new fridge and said someone would call me to get the order going. 3 days pass... no call. I finally get a hold of a very unpleasant customer service manager named Rosa that promised service would be out. It is now the 18th of January. NO CALL IN OVER A WEEK. NO SERVICE HAS BEEN OUT. All this info has been sent to the BBB last week. And this will all be posted on every website I can find. I dont understand why this is so difficult. Isnt this your job? EVERYDAY THAT PASSES MORE DAMAGE IS BEING DONE TO MY FLOOR. IT IS NOW LEAKING DOWN INTO THE BASEMENT. You would think that getting the adjuster and repair would be important to you. Also, every time I call they say they left a message. That is false. I have voice mail. Never a message!!!

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

I cant remember how many times we have had the repairman out for this worthless machine. For a variety of problems including broken clips which found their way into the motor area and water intake problems. One of the wheels on the bottom rack frequently comes off. Yesterday, the machine stopped working again, this time with no error message. It starts by draining (okay), then starts water inflow (okay) and then does nothing as the clock counts down. I now agree with my husband that it is not worth fixing AGAIN and time to buy a decent dishwasher. I will never purchase another Samsung appliance ... ever. If I could, Id rate this product a minus 3 stars.

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.We are very careful to not leave anything on the stovetop. Recently though, I was on my knees cleaning the oven when I felt heat coming from the cooking surface. I had momentarily placed the oven partition there and it was now fused to the cooktop. Unknowingly, I had accidentally bumped a control knob with my shoulder. When I lifted the (smoking) partition, it took a dime-sized divot out of the glass top. I accept responsibility for the damage, but this would not have happened if the controls were not as exposed and so easily activated. Now we must shell out several hundred dollars for a repair! Theres an electronic lock-out for the oven controls, why not something similar for the cooktop?

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

I purchased a Samsung fridge, microwave, stove, dishwasher, washer, and dryer in Oct. 2015. After 1.5 years I had to have my fridge fixed at my expense. Now today 2018 my dishwasher is not working. Cant get any satisfaction from Samsung. Have to cover the costs myself. So much for being a good customer.

We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. Were now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. Its past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

Received our refrigerator, plugged it in, and it did not cool. Spent numerous hours talking to Samsung on the phone. Despite having a college education, they couldn’t believe the refrigerator wasn’t just in ‘demo’ mode (which it was not). Finally convinced Samsung to send service call. Upon arrival, the service man immediately determined the unit was manufactured without adding the Freon! Can you imagine! Samsung should be embarrassed and just quit while they are ahead. Buy LG.

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

Warning! My dishwasher broke within a year, under warranty. Its been 10 weeks, six technician visits, 25 hours of phone calls and dozens of emails and I still dont have a functional dishwasher. Plus, one of the technicians uninstalled it and didnt reinstall it, so its not even attached to the counter anymore. In addition to all that, the cycle is nearly 4 hours long! Example of lies I have been told by this disgusting company after they replaced the motherboard, water wall and motor: 1. Once a technician comes out twice, we deem it defective and give you a refund. Its been six times so far. 2. Technician needs to come out three times before we can deem it defective. See above. 3. It doesnt work because you arent running the sanitize feature. Okay, still doesnt work. 4. It doesnt work because you are using regular Cascade pods, not Platinum pods. Okay, still doesnt work. 5. It doesnt work because you are using pods, not liquid detergent. Not according to Cascade, but okay, still doesnt work. 6. It works. I dont remember having you over for dinner and you offering to clean up, Samsung, so how would you know that? It leaks, doesnt even get some dishes wet and doesnt dissolve the detergent, liquid or pod. Model DW80J7550UG. Garbage product from garbage company. Do your research (wish I had) and unless you like to throw away money, stay far away from this company.

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

Samsung microwave 9207 looks nice but is actually crap. Had a repairman out twice to fix it. Now its no good. They said constantly shorting out.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I cant use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

This dishwasher rack adjuster plastic pieces broke off. Doesnt clean and leaves food particles on items washed. Tried multiple wash aides with no luck, rinsing before loading, and small loads with no improvement.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

My 3 year old Samsung range model #NE59J7630SS blew a fuse when it was a year old. The technician told me to pull the stove out more as it was getting too hot when I cleaned it. Now my stove started sparking in behind and then turned into flames and burned all the wiring in the back panel. The fire dept called an inspector as they said this should not happen to a stove. I would not buy a Samsung again.