My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

I will NEVER buy another Samsung product ever again. BUYER BEWARE. To say I am frustrated and disappointed would be a gross understatement!!! We purchased our Samsung French Door fridge RF31FMEDBSR 3 yrs and 4 months ago. We spent $2200 on it thinking we were buying quality. Boy were we wrong!!! The seal has disintegrated twice, the ice maker works on and off and the shelf on the door came crashing down one morning on my sons foot sending glass jars crashing all over the floor and bruising his foot. I can no longer affix the shelf as the door is torn down to the insulation.I have attempted to get straight answers on this since Dec 21, 2016. I have noted names and dates of people I have spoken to each time. Like many others I was told to contact EEFIX a local authorized repair company to come out and diagnose the problem to the tune of $80. I was also told that I would be reimbursed for that cost once EEFIX uploaded the info on their end. Let the merry-go-round begin.I did everything I was told to do, and all I got was a lot of empty promises and now what seems to be untruths. Fast forward to today, Mr. Derek in Greenville proceeded to tell me that Samsung would do nothing because EEFIX did not leave any documentation. Of course, I called myself, to hear that they couldnt diagnose that the door was defective but broken. HECK!!! I knew that! What did I pay $80 for? Where is my refund? Oh I know Samsung isnt in the business to service just take money for cheap products that they are well aware are having issues. This is my 1st stop, next will be BBB and then small claims court. I will become their worst social media nightmare. All I want is my refund and door fixed.

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

I bought a SAMSUNG Stainless Steel, French Doors, Bottom pull out freezer almost 2 yrs. ago. I wanted this Refrigerator for a long time so being a mother of 6 and wife, I felt it was what I needed. I first noticed I was getting water in the Vegetable Tray. All my Vegetables were floating, so I dumped the water out and threw away my vegetables, 2 days later same thing. I called told the company I bought it from. They said they would send someone out to fix it. The Repair guy comes takes a cap off and say they are having problems with all of these Refrigerators. Anyway, to make a long story short it didnt work. I started getting water in both trays, wasnt able to use either tray. I call our local Sears to get someone else to work on the refrigerator and guess what I was told we work on every kind of refrigerator itself for SAMSUNG. So now my refrigerator is out for repairs with the company I bought it from and thats been about a month now. Model# RF217ACRS

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and its all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, We will file a repair claim, only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!

At the beginning of September 2014 my wife noticed water collecting in the left hand produce drawer, so we called the local authorized Samsung repair company to fix our refrigerator. Here it is at the first of February, and 9 service technician visits later, more than $250.00 in food ruined plus the Initial cost of the service technicians and 14 calls to Samsung at 1-800-SAMSUNG and were told its defective and they said they were giving me back the full cost of the refrigerator only to be told a week later that they were only going to give me $916, which is less than the full price. Nobody from Samsung has called me back, nobody from Samsung has e-mailed me. So now Im turning it over to my attorney in principle alone.

After a year went up on this fridge I have had to replace ice maker and other parts, and Samsung will not do anything about it. Will never buy a Samsung product again!!! My model number is rs261mdbp, now the rubber tube that water comes in to fill ice tray freezes solid and I have to thaw it out to bust ice block off. This picture is of tube after I got ice broke off. Need help to sue Samsung.

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

2500.00 wasted. Samsung would not repair/replace our 3 year old refrigerator that had compressor failure due to what they call physical damage. Micro holes in the copper lines to the compressor caused the compressor to fail. Samsung claims the sulfur in the air of our house caused the failure. The warranty is 5 years parts and labor, 10 years parts. They charged us 100.00 to diagnose the problem. We talked them down from 200.00 because we already had a repair man confirm the compressor failed. He stated that the copper lines are really thin and cheap. Samsung had to have their own people check it. We do have well water but it is treated and we never hooked up the water to the refrigerator. Samsungs recommendation to us was to coat the lines with a good paint to protect them. We did not have any issues with the Whirlpool refrigerator we had prior to this Samsung. Has anyone else had a similar problem? We think the warranty should have mentioned an exclusion for sulfur in the air and we think they should honor the warranty. We will not purchase Samsung products ever again, poor customer service.

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

Even by todays standards - where risk for product reliability is forced onto consumers who must then buy extended warranties - this fridge is terrible. It makes god-awful noise twice a day that you can hear all over the house. I called BrandsMart three days in to complain and they said thats just how it sounds, too bad for me. I will not buy a Samsung anything ever again - and certainly not from BrandsMart. Service on this through extended warranty has been horrible. They use attractive designs to help them sell substandard product and poor Service. Then sales people abet by telling you they are great fridges. I cant count how many complaints I have now read. This was the Bottom Freezer refrigerator, Black.

When turned on just set and forget until the smoke alarm goes off then dinner is ready. Anyone can press the buttons to set and forget. Very easy to clean the top. The double oven is great for cooking single servings.

All of the negative reviews are true. This ice build up problem is real. I’ve had it fixed twice in 3 years since I bought it. Our washing machine has been shaking and making weird noises as well as the dryer. The dishwasher started leaking right before I started this review which led me to write it to warn people not to buy Samsung appliances. 3 years and nothing but headaches. I have a 20 year old Frigidaire refrigerator in my basement and it works better than my new one. Shame on you Samsung for not helping your consumers. I will never buy Samsung again.

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration. They finally show up, after we were talked into purchasing a protection plan for another year since ours had expired. After looking at the refrigerator for ten minutes it is decided that the entire compressor is out. They put the fridge right back in place and said they would be in touch. They have to ORDER the compressor (which takes two weeks at least) after they call to get it covered by Samsung. Apparently the compressor is covered for 5 years which means we didnt need to buy the other coverage for $300. I will NEVER buy another Samsung anything and I just want to let everyone else know to steer clear!!!! I hope Samsung will read this and someone up the line at Corporate will take a look at their customer service department!

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.The drawers in the freezer compartment are iced over all the time and have been since day one. This does not seem normal. On Oct. 11, 2013 we went to the Sears store where we purchased this refrigerator to discuss returning it. The salesman told us no problem since the refrigerator was so new but he had to call Customer Solutions to get it scheduled for pick up.Customer Solutions informed us that since it had been more than 30 days since the purchase, we would have to pay a 15% restocking fee unless we have a service technician look at the refrigerator, that this would be the way to avoid the restock fee. We have no intention of keeping this refrigerator and no interest in exchanging it for the same Samsung product. We wish to return it for a refund so that we can purchase a US made.It appears that Sears has recently (October 06, 2013) changed their return policy on appliances. At the time we purchased we were told that we had 60 days to return. On October 11, 2013 the salesman at Sears was very surprised to hear that Customer Solutions was requiring us to have a service technician look at this refrigerator to avoid a 15% re-stock fee. Seems that Sears can change their return policy and make it retroactive. We have read the many complaints concerning Samsung refrigerators, Sears, etc. We would be interested in joining a class action lawsuit against Samsung, Sears and anyone else selling this inferior product.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

I purchased a Samsung ceramic top range and cannot say enough great things about it. It works as advertised and has loads of fantastic features. The oven is by far the best convection oven out there. I have bought many Samsung products and have always been happy with the function and quality of them. I truly cant say anything bad about Samsung.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

Bought my Samsung dishwasher from HH Gregg. It started getting the LE code after 2 months. The first time the repair company came out they played dumb and said it was probably just because the top drawer wasnt pushed in all the way. Got the same code (and water everywhere) a week later. I have a video, but unfortunately I cant upload it here. Im certain there will be a class action suit for this piece of garbage. I dont understand how Samsung could have such a lack of testing and quality control on this appliance. I was starting to call myself a Samsung fan boy until this...

Were an older couple, no children household. The front of our refrigerator started to peel away 12 months after we purchased it. Samsung considers it cosmetic damage and not a production problem. If you want a refrigerator that is only partially black stainless (with the one side flapping off) then this is the fridge for you!

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

Bought a Samsung over-the-range microwave from Sears. It came damaged with some dents. We figured it wasnt a big deal, we had waited months and went through a lost order hassle with Sears just to get the microwave, so we accepted what we got and installed it. Within a week of using the microwave, it started making a loud, screeching noise whenever we used it. We contacted Sears and were routed over to Samsung.Samsung said they cant replace/refund the microwave because you have to report damage within 48 hours of receiving the microwave. Good to know for the future, but I wont be buying from them ever again. This has been an almost 4 month back-and-forth between me, Sears, and Samsung. They are willing to send out a repairman to try and fix the loud sound, but they wont do anything about the exterior damage to the microwave. They gave me a service order number for the repair service and advised I call them to make an appointment so they can see about fixing the noise. I called the repair service and found out... oh, they dont service microwaves anymore. So now I have to call back Samsung and start the process all over again. I will never again buy a Samsung, not a fridge, not a microwave, not a TV or a phone. Never again. Same goes for Sears. At this point Im considering eating the cost of the microwave and throwing it out just so I dont have to deal with them anymore.

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didnt know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didnt get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:The control panel will be replaced free of charge as part of the warranty. In the event that the control box requires replacement, the issue cant be recreated during the service visit or the issue is determined to be anything other than the SE error code, it will be an out-of-warranty repair and you will be responsible for any costs. Do you consent to these terms?I replied, I purchased this in 2010 so I am sure it is out the warranty time frame. I have been looking this issue up on the internet and there are many complaints about this issue and Samsung has been willing to make this repairs even if it is out the warranty. Yes, that is correct, the issue will be repaired as per the above consent. Well we will see what happens and hopefully Samsung will step up and make the necessary repairs.

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

2 years 6 months after I purchased my refrigerator, stove and microwave range top, 2 out of 3 have broke! I cant believe when I went to search for possible problems for my refrigerator ice maker not working, water does not work and it sounds like an army helicopter is behind it that there was no company backup on this problem. They apologize and offered four $416.00 extended warranty. Im going to deliver this back to Best Buy and park in a parking spot with a sign on it! Class action lawsuit in my book!!!

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

I bought without noticing the reviews Samsung model refrigerator W815217960 on JAN 9th 2018 through online. It came to Home as a serious dent at front door. The person who bring there shows it and I said, No way”. They took it back somewhere and rescheduled 17th? 18th? And 19th? No show up till this time. My guess they are planning to give me the same refrigerator with minor repair or replacing. Because I saw my online account shows item is delivered. I am lucky to say I dont lose my money for buying these type of scrap product. Finally I understand this is not the Home Depot mistakes. In our circle lot of smart people are living to looking into our pocket. So very careful. Before buying something go through reviews.

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

I have had my Samsung French door refrigerator for 2 years last September. Thankfully we purchased extended warranty on the appliances. First the defroster had to be upgraded because ice was building up under the deli tray. When they came out to fix that they found out the sensor panel was broken and the ice maker needed upgrades. The ice maker has now had six different upgrades and it still quits working every three months. Samsung says its over a year old so they dont care. The extended warranty company says they didnt come out enough times to consider it a lemon so no exchanges for a refrigerator without an ice maker. Very disappointed and will never buy another Samsung product.

I bought a Samsung French Door refrigerator (model #: R-260B EAEBC) back in Jan of 2015. It keeps leaking water under the large vegetable drawer and down onto my floor through the freezer. My ice maker is totally inconsistent and when it does drop ice, its very noisy. Samsung insists that it is NOT a manufacturing issue and refused to cover the cost of having anyone sent out to service it. Im furious with them, considering how much I paid for that refrigerator. I finally submitted a class action law suit against them.

I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!

On March 15, 2013 we bought a Samsung French Door Smart Refrigerator (model # RF263BEAEWW/AA) from Home Depot, along with a 5-yr extended warranty. The ice maker was a little loud, but we could live with it. It was the perfect size, and had everything we needed. One yr and 10 months after we bought it, it stopped working on Dec. 23. There is only 2 people in our household, so it was not like someone was in and out of the refrigerator all day. On Dec. 29 the repairman came out and he said we needed a new compressor and he had to order the part. On Jan 12 the repairman returned with the compressor, but then said the freon had leaked out (which he could have found if he had brought the proper tools on the 1st visit) and as a result had spewed oil into all the coils and now everything had to be replaced, and he needed to order the parts! On Jan 16, we were told the parts would be in on Jan. 20..but by Jan. 30 they had not come in and we were told they were on back order. At this point, we had been without a refrigerator for ONE month! Home Depot finally reimbursed us for the cost of what we paid for the refrigerator, but it wasnt enough to cover a like model, in another brand. Once we knew the refrigerator could not be fixed, we wanted to return 2 Samsung water filters we had bought last year, to the cost of $154.00. The boxes have never been opened, but when I called Samsung parts representative, J & J International, they said they were unreturnable. Apparently, you only have 30 days to return parts, even if unopened! I will NEVER buy another Samsung product again. Buyer beware, their products get good reviews, but if anything happens, it is impossible to get parts or any customer satisfaction!!

We paid $2700 for a Samsung refrigerator with an extended five year warranty. A few months after the warranty ran out, the compressor died. For $95, Samsung’s repairman recommended buying a new refrigerator rather than paying over $1000 for the repair. Samsung Support recommended finding an unauthorized repairman that might do the repair at a lower price. Meanwhile, we are using our 29 year old Hotpoint refrigerator that we have in our garage.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Not enough clearance head room was allowed in storage drawer for pot lids. It looks OK when looking at drawer at the store but dont get fooled. Half the time its impossible to open because it gets jammed because of handles. One lid up, one lid down etc. If I knew that issue I would never have bought this stove.

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

We purchased all 4 appliances from Samsung when we moved into our new home (Refrigerator, stove, over-the-range microwave, and dishwasher). A package deal from the former Future Shop chain. Total price was just over $4,500 for the stainless steel set. Within one year, things started to fail. The fan on the convection stove stopped one month after the warranty ended. I fixed it myself to the tune of $90. 2 years on, the dishwasher grew louder and louder. The dishes never cleaned 100% perfectly. Eventually we had to wash the dishes when nobody was home (That loud). 36 months after purchase, the refrigerator began to ice up and stopped working. Two repair bills and 2 loads of spoiled food. We gave up on it and had to replace it. Repair bills were $200. Lost groceries were $250. New Frigidaire price? = $2500+. At the anniversary of year 4, the dishwasher quit. Bosch replacement? - $800.Now the microwave. The plastic door hook broke inside. I had to rig the tension spring onto another inside part so it would work. Then the top, plastic grill broke. The screw clips fatigued and split causing the grill to fall. Now the door wont close and the replacement part isnt made anymore. Cost to replace the microwave? - Still looking today (Probably +$500). So there you have it friends. DONT BUY SAMSUNG.

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

Very convenient to use, however the buttons that are on the front side seem to be a bit of problem when you get up against them, the oven lights starts up. Also, the stove control buttons are a bit confusing as they have temperatures on both sides of the button for two of the ranges. One if for low temperatures while the other is for higher temperatures. The oven is very convenient and cools very efficiently. Not a bad price for a range. The simpler the better!

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

If you are thinking about buying a Samsung refrigerator dont. This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowes, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I havent had for that long. I can purchase another refrigerator for that price (I mean its only been 3 years. My GE appliances lasted 10 years before I had problems with them). We even had a local repairman come out to take a look at it and he wouldnt touch it because he said that they are too difficult to work on and he also said that he has had several calls about Samsung refrigerators for one thing or another and that only a trained Samsung repair person would be able to fix it but they want too much money. And then there is the dishwasher that seem to always feel wet on the inside even when not in use and it has a smell that I cant describe. I am so disappointed in this product. The biggest regret of my life. So I am warning you Samsung may be good in the cell phone business but their appliances SUCK!!!! I should have just stuck with GE.

Our Samsung refrigerator has had issues since the beginning. The ice maker on top freezes up, water pools under drawer & onto the hardwood floor even though the ice maker on top is turned off. Ice accumulates behind the back panel causing the motor to grind very loudly. When we travel we turn off the water to the house to prevent water on floor. We understand a class action lawsuit has been filed & repair calls don’t fix the problem. This brand is a lemon & we want it replaced with a reliable unit.

First the door broke but managed to fix it. Now the buttons for the vent and the light button are sinking into the panel as if it were hollow behind it. The buttons will not pop back out. How do I get these buttons to work. I cant take this microwave out if its pocket its built in.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didnt insulate correctly, plus something was vibrating that shouldnt have been. Runs quietly now. 6 yrs old.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because its a physical damage.I requested second opinion, they sent another tech who said he would request for the replacement, didnt hear anything back for 2 weeks. I called the tech and found out Samsung denied it since its a physical damage. The tech said it would cost me $500 just to replace the top after I just spent $750 buying a new one. I have been fighting with Samsung for 2 months now, spoke with 4-5 different managers. Three of them gave me an approval to get it fixed at their cost, but nothing gets done. Every time I call them, I get a different rep at a different location, they cannot connect me to the person I spoke to before. You give them the ticket# with the approval, but doesnt matter. They dont care what the previous manager promised you, you will have to start from the beginning all over again. They are saying its their policy that physical damage is not covered by the warranty, I did something wrong with the range, doesnt admit that its their product defect. I googled to see if people had the same problem as I did, I found people with the same problem!!! Even I found one on this website, this lady her pictures on here and it looked exactly the same as mine and she said one day she heard a loud bang in her kitchen and the crack on her cooktop!! Do not waste your money on Samsung product. Their product is horrible and when there is a problem, good luck with it.

We purchased the Samsung DMT400RHB/XAA dishwasher in November 2012. The first three months went smooth but we had our first service call in February. Slow drainage. Then again in June we needed servicing again. Dishwasher fail to drain. We couldnt use the machine for over a week!!! Now the last straw. We had to call the technician out AGAIN!! For the dishwasher failure to drain and he indicated we needed a new drain pump. Had the machine less than 2 years but yet I need to buy a new drain pump at a price of $263.00. Ridiculous. Needless to say I wont be buying another Samsung household product.

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

Bought a Samsung refrigerator with a 5 year extended warranty from Lowes and it has been broken 5 times and the warranty expires in 4 months. I don’t trust the unit and may have to get rid of it at a significant money loss.

These refrigerators have a design defect that Samsung refuses to acknowledge! This is causing millions of dollars in loss of food, due to temperatures, defective ice makers, water damage to homes! I can’t say enough about this product, and Samsung’s refusal to admit the problems, and correct them!!

I purchased a home 2 years ago and it had a newly installed Samsung over-the-range microwave installed. After only one use, it suddenly stopped working. The seller told me he got it at Lowes and so I took it back and they exchanged it with no problem. This microwave lasted about 18 months and started giving us the SE code. I got online and read all the problems these units are having. I tried unplugging and holding down certain buttons with no success. I am an electrician so I decided to just take it apart and see if I could see the problem. I had read about a connector that was the problem on one post so I started there. Be sure to disconnect power before working on it. After you remove the 2 vent screws and remove the vent, then take out the one screw that holds the keypad in. On the back of the pad there is a blue plug with one blue wire on one side and 2 white ones on the other. I disconnected this plug for about 30 seconds and plugged it back in and it started working now. I will see how long this will last.

After reading Consumers Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my ladys face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and wont stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder whats next?

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

I purchased the Samsung dishwasher model DMR78AHS in November of 2010. Within the first couple of months the upper rack vertical adjustment clips broke. On November 2011 the dishwasher started faulting out with the 9E code. A service man was sent out and ended up replacing the sensor level. Within a week the dishwasher started making this loud grinding noise. The noise eventually went away. November 2012 the dishwasher started faulting out with the 9E code again. The sensor level was replaced again. October 28th 2013, dishwasher started 9E faults again. I will either replace the sensor level or buy another dishwasher. I will never buy another Samsung dishwasher.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. Its an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me. The problem with replacing the keypad is that you will be lucky to get a year and a half out of it, as we know from experience. Perhaps I could trade it for a different brand at a used appliance store. I think any other brand would be better because out of the probably 10 different microwaves Ive used and owned over the years, Ive never ever seen one fail.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

I purchased a Samsung dishwasher in Jan 2014 model #DW80F600UTB/Aa - Do not buy this!!! First off it never dried the dishes then approx 6 month later it would stop in mid cycle blinking lights on panel. After a long hard researching & calling Samsung I was told the issue was the turbidity sensor, I replaced that & it worked for about 3 months. Then it started the same thing, now I am told its the main control panel.. (no I did not get extended warranty). I just got that part but unfortunately the part was bad so I have to send it back for a new one. The bottom line - do not buy this dishwasher. Its horrible. You should stick with G.E. - at least they stand behind their products.

Turned the oven on this evening. It wouldnt heat past 150. There appears to be no sound coming from the fan. I cant believe that a Samsung appliance would stop working this quickly. Called Samsung and they said Out of warranty. So sorry youre screwed. I absolutely will never buy another Samsung Appliance again.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

Samsung Refrigerator - Model # RF263BEAESP/AA. Purchased this new (4) years ago. Within the first year, the ice maker stopped working and the warranty covered it. Year and a half later, the replacement ice maker stopped working again (ice builds up & prevents the ice maker from making ice). Ok - I dont need ice that much. We learned the hard way that we couldnt count on this fridge to keep the meats/dairy cool enough to not spoil - so we depend on our (20+) year old non-Samsung fridge in the garage. Weve lost plenty of food in the Samsung fridge because it was not cool enough - in spite of it being set to the coldest setting.Now, just a week ago - the fan in the fridge compartment is making a loud buzzing noise - why, because ice is building up there too and hitting the fan blades. Ive run the manual defrost mode several times - but it only works for a few hours before the ice comes back and the noise starts again. When we bought our home, we did our homework on each appliance. At the time, Samsung got very good reviews, so we wound up buying (4) Samsung appliances - washer, dryer, oven, and Fridge. Only the dryer hasnt needed to be repaired. I will never buy ANY Samsung appliance or product again!

Had this refrigerator 2 years. Ice maker freezes up. Had to replace evaporator fan which burned up due to ice accumulating in back of unit. Unreliable piece of garbage!!!! They should be ashamed of taking money for pure crap. Load it up and take it to the firing range.

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

Dont ever buy a Samsung fridge. We have had our French door refrigerator for about a year. It is a 2015 make and model. The freezer never shuts correctly, the ice maker sucks but today and recently over the past week it hasnt been cooling correctly even though the temp says it was okay. We unplugged it and restarted it and it gave us a more accurate reading of 50 instead of 34. After hours of trying to get it took work and numerous websites later we figured out that its not defrosting even though it is supposed to defrost itself. Come to find out this happens a lot with Samsung. We had to manually take off the back of the fridge and manually defrost it with a hairdryer. This is the WORST experience I have ever had. I will never buy Samsung again!!!

Samsung Refrigerator RF28HFEDBBC/AA- This refrigerator has problems with the ice maker. Ice builds up on the interior of the ice maker and has to be cleared at least once a month. The ice comes out wet and the dispenser in the door leaks water continuously. There is also a problem with water leaking into the bottom of the refrigerator and then freezing so you cannot easily pull out your meat drawer. Samsung claims no issues with the unit but from what I see on the internet that is not accurate.Attached is their response: Thank you for contacting Samsung. I see that the ice maker is not freezing, and ice builds up at the top of the unit and cubes come out wet. Also, the water is leaking and filling the reservoir in the door. I know how bothering this issue could be. Samsung does strive to produce quality products and provide best service. However, your experience doesnt reflect this. Samsung products are designed by dedicated and skilled engineers after extensive technical research. We dont have any reported issues with this refrigerator model. Its disheartening to know that you are experiencing these issues. We dont like to see our customers unhappy or inconvenienced; however, Samsung provides 12 months of warranty from the date of purchase. If your refrigerator is out of warranty, you have to pay for the service.A service request was filed for this issue and it was cancelled, as there was no service center available in your area. Since your refrigerator is out of warranty, you may get it repaired locally at your discretion. We sincerely apologize for the inconvenience caused. This is what I received from them. Interesting fact I already had the ice maker looked at during warranty and there is a service center in my area. So they dont support the product and dont know who they have in the area to repair the product. Do not buy Samsung refrigerators. No support.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

Our Samsung microwave SMH1816B is 3 years old and handle broke. No problems before broken handle. Our previous GE microwave lasted 19 years without any malfunctions. We went online to purchase new handle and get info on how to replace. Fortunately we found Consumer Affairs website and the horrible reviews of Samsung microwaves. We decided not to spend $30 on new handle. $1 tube of Super Glue seems to be working just fine! Thanks for all the consumer reviews. It certainly made our decision very easy.

The paint has been peeling off the top and now the bottom of the microwave. I called and they said they havent had that complaint. I dont believe that. That also claimed it was the way I clean it. I only use a soft sponge and mild soap! I would not recommend their appliances. I also purchased a stove but because it was the floor middle they refused to fix the feet that dont adjust at all. The refrigerator I purchased also has no place for the water to go when it soil after use in the door dispenser. I am very unhappy to say the least!

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.