The original fridge I had purchased had a defective water/ice dispenser. Initially the Hudsons Bay wanted to have it serviced rather than replaced, despite it being delivered in that condition. The Samsung service people didnt show up for the booked appointment. After fighting with the Hudsons Bay to replace the fridge 9 months later, after taking the complaint to The Star, through the Hudson Bay Executive Service Department arrangements were made for the fridge to be replaced. On the second Samsung fridge that was delivered, the right door on the fridge is in excess of 1/2 inch from the top of the fridge, right across the whole door and in excess of 1/2 lower, both on the top and bottom of the right door than the left door.Samsung claimed it was a leveling issue, sent me instructions on how to level it and told me to do it myself. Every individual I consulted with agreed it is impossible for it to be a leveling issue; it is a manufacturing defect. The fridge is under warranty and despite calling back and speaking with a supervisor, Samsung has not responded and will not deal with their defective product. DO NOT BUY A SAMSUNG FRIDGE OR ANY PRODUCTS FROM SAMSUNG!!!

We purchased the Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel SKU: 8763144. The freezer has not frozen well for the past 6 months. We called Samsung support 5 days ago to send tech and still no tech! Our meat has gone bad and we have no tech. I will recommend never purchasing a Samsung appliance ever again. Their service sucks.

Microwave Vent comes on and off by itself. Have to unplug it afraid of fires. Went online and saw numerous complaints about same microwaves. Plan on calling Lowes Monday to see if they will take it back. Samsung needs to be taken to task for obvious manufacturing flaws in microwave keypads. Will wait to see how Lowes and Samsung handles issue. A bit angry with Lowes who continues to sell this microwave knowing the issues Samsung is obviously having.

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

We purchased a new Samsung dishwasher during a renovation 1 year ago. The only thing worse than our new dishwashers performance has been the absolute mountain of frustration attempting to get a repair person to come. After months of frustration, we are giving up and buying a new dishwasher. Never, ever again Samsung. We are passionate about sharing our experience with friends and family shopping for appliances.

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but thats not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!

This is the first and last time that I will purchase any products from Samsung. I purchased 4 appliances on April 14, 2019. I called because I needed repair to my range. I have made multiple calls and yet not resolved. First call agent did not speak English well, no help there! Second call agent muffled could not understand at all, however, provided her with the necessary documents and info including serial number etc. Waited 24 hours and no call from repair company. Called them and again needed to submit necessary documents/receipt since they did not have. (Mind you the range belongs to my 86 year old mother and of course with the current healthcare crisis needs a range).The third agent basically reprimanded me for not having the appropriate info on my receipt such as serial number. The Home Depot receipt does not have the serial number on the receipt but it does state the items that were purchased (Samsung Kitchen Package). Now I called HD to obtain a full invoice and of course I will not have for a couple days which may have the potential of falling out of warranty.You can guarantee that I will be calling the Department of Aging to file a complaint especially with the current situation that the US is currently in. One would think that providing the supporting documentation would be enough to schedule a repair. Now an 86 year old is left without a range (especially since she is self-sheltered) for God knows how long. I welcome a call!

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.

My refrigerator is one of those they should have recalled! Dont freeze, water runs from it (not water on door) runs hot. I lose food daily. Problem found 2010. Sold to me in 2011 Sears. Lawsuit going since 2010. Nothing has happened. Out of refrigerator. Out of money for new one.

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

Like all the other complaints Ive read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now its out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. Ill use the $190 toward another dishwater. Ill never again buy a Samsung product.

The knobs on the slide in electric range with the knobs on the front turn too easily. At least twice we have had dishes explode due to the knobs turning from just leaning against them. My 2 year old can easily turn the knobs on and off. Numerous times I have come into the kitchen to see one of the burners red from accidentally being turned on. The most recent dish explosion was today. I had set a bowl of squash on top of the over and about 10 minutes later I could smell something burning, I came out and the cooktop was set too high (I must have leaned up against it at some point), I immediately shut it off and the dish exploded, there was glass all over me, the counter, floor, I stepped on a piece that was in back of me and cut my foot. I was also holding my toddler at the time and I’m thankful none of the glass got in her eyes. There were shards of glass all over the place, we have a dog and two small children. This is very unsafe and Samsung really needs to address the unsafe design of these knobs. You barely have to push on them to turn them, this is a huge safety concern, especially as a fire hazard.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer wont work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

Cooks very well, not burning, but very efficient; stovetops allows me to have several items at once; energy-efficient, overall good value for price; would recommend this item for anyone in the market.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

My wife and I purchased a new Samsung refrigerator at Lowes here in our town. 2 days after it was delivered there was a puddle of water inside the freezer (caught before it froze) we called them and Lowes sent a tech out to fix it. Three days after that, we had the same problem, so Lowes replaced the whole refrigerator. 2 months later, the ice maker quit making ice, called they sent a repairman out which took two weeks, and got it fixed. Then about 4 months later, it would not dispense ice, again another call and another repair. 3 months later when I would get ice it would not stop and it would keep spitting out ice, need I say it again? Another repair!!!!! Now we are into a year and a half with this piece of ** and now it overfills the water in the ice maker which then freezes and breaks the ice holder, so at this point Lowes said, Sorry, its out of warranty, you need to call Samsung!!! So I call Samsung, they were very helpful gave me a 1 time out of warranty service repair! So again it takes a few weeks but they replace the entire ice maker. Flash forward 6 months to today, 3/6/14, and guess what? Yup you guessed it, its not making ice at all, so I call Samsung and basically am told its out of warranty and after exhausting all resources there is nothing they can do!!!! Oh I almost forgot, after one of the repairs the service tech left me a spare part, and told me, if the ice maker would not stop dispensing ice, here is a spare part to fix it, and of course it did, so I also replaced it once myself!!! This Samsung Refrigerator is the biggest junk I have ever owned I will never ever buy a Samsung product again!!!

We purchased the Samsung Side by Side Refrigerator Freezer (RH22H9010R/AA) and we are having MAJOR issues with the freezer, ice maker, Frost accumulating on the shelves. Call 1800Samsung seeking help 4 times. Tech person walked us through but one day later the problems reoccur especially, ice maker shuts down, Frost on shelves. Here is my latest ticket number **. Our purchase was made about four years ago. IS THIS APPLIANCE CLASSIFIED AS A LEMON...

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

Numerous efforts have been made to stop the refrigerator from leaking all over the floor. Parts replaced several time$$$. Samsung has no interest in correcting this. Now, the leaking appears to have been corrected (time will tell). The new problem is failure of temperatures to set/hold for both the freezer and the refrigerator! Refrigerator is at 61 degrees! Should be at 38 degrees! Freezer was at 28 and should be at -2. Perform power reset...no change. Samsung has refused to do anything even though it a clearly known issue - just look at the complaints all over the internet! Nothing has happened (power outages, relocation, ...nothing) to cause these problems.

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

Just bought refrigerator from Home Depot and had tech. come out three time to fix and still not working at all. They refuse to replace and would like to come out again to try and fix. I told them at Samsung that the tech. replaced every part to the freezer door including new draw rollers, gasket twice and then finally the last time a completely new draw and assembly and it is still broken. They insist they can still fix even though there are no parts left. I lost my mind talking to the idiots on the phone and I feel my only option left is to get an attorney involved. Also had repair 5 times on my Samsung micro. Stay away!!! I had a hard time giving 1 star, it would be more like -5.

I have Samsung side by side fridge. It’s about 28 cubic feet! My freezer goes from -20 to 10 degrees back and forth ruining my food! My fridge goes from freezing food at 25-ruining food at 65 degrees. This has happened since day one that I bought it 4 months ago. I keep on having to throw out tons of food and Samsung don’t care! They will NOT help!

I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the dishwasher did not wash dishes. I thought it was the way I was loading it or possibly the detergent I was buying. It has literally broken every glass I had. I have to load glasses on the bottom rack to get them clean (somewhat clean). I have contacted Samsung and Teppermans to have this dishwasher replaced. The customer service at Samsung was shocking. The last fellow offered the extended warranty one time service call; however, he was extremely rude during our conversation. When I asked him why he was so rude, he got angry and said, forget it; I am not offering you the one time service. What? Im still hoping that Samsung or Teppermans will step up and replace this dishwasher that does not work.

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him why does the fridge when its turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did? He said thats the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. Im tired of import cheap ** products!!! Now its time for a new fridge. What a waste of money. Thanks Samsuck.

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

I have purchased this product (AR24HV5NBWKNNA) from Samsung Dealer in May 2014 and from the date of purchase Im not satisfied with the product. Installation of A/C was not proper as it took 12 hours by your engineer. Then in next year 2015 the A/C was not performing and called Samsung and executive visited and directly filled gas in warranty without inspecting the reason of leakage, and gradually after 3 months again cooling decreased. Also water leakage from indoor unit started immediately after refilling and now in current season when unit was started there was no cooling and when engineer visited on 1st call he immediately order a gas refilling without inspecting the reason for leakage. And so the second complaint was lodged and then that engineer inspected the actual reason for regular gas leakage i.e. leakage found in cooling coil which was the only reason for 1st time non cooling, which should have been searched and rectified in 2015 when the gas was refilled the first time. We were given an only option to replace to new cooling coil at our cost whereas I feel problem shouldnt have arised in the 1st year of purchase which I feel was not expected from the world leader brand like Samsung. Right now I and my Family uses Samsung brand TV, AC, refrigerator, phones, washing machine, microwave. Also further we have to install new units at my Factory and 2 Houses but now after experiencing such problem within a year I feel I should rethink over that. Also during water leakage from indoor unit my Indoor Wooden cabinet along with printer and mobiles were damaged. If you wish to see the leakage I have shot a video of it. Also, a suggestion. This kind of malfunction directly hits your Brand Reputation that how Samsung deals with its product Malfunctioning. I strongly request you to please look into this matter on priority as the season has started and there is a need to run the Air Conditioner. So replace the defective part or replace the whole unit.

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently its not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

We bought Samsung fridge and stove and less than 3 years later we start having problem with them. Fridge was not making ice and not cooling stove. Oven not heating stove. Been repaired 2 times under extended warranty and month later same problem again. Never another Samsung appliance in my home.

I am not one to write product reviews but am so disappointed with my Samsung refrigerator. We bought our French Door Samsung refrigerator 2 years ago from Home Depot when we built our home. I loved it!!! Then about 3 months ago the refrigerator showed problems with cooling and the lowest temp we could maintain was 44 degrees and often cooled at 46. We had a Samsung certified tech come out and work on the refrigerator and he found coolant leaking. After a call to Samsung, Samsung told the tech the refrigerator could not be fixed. Now we are waiting Samsungs final decision as to what will be done. With Thanksgiving next week looks like I will be out buying a new refrigerator and it will NOT NOT NOT be a Samsung.

Model DW80F600UTS/AA Dishwasher manufactured in Dec. 2013. Dishwasher was purchased in early 2014 and lightly used (on average once or twice a month). Will not start, showing a high temperature error. Samsung recommended repairman, inspected and quoted a price of $437 to repair.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isnt sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.When it died again they admitted they had it on record it was supposed to be replaced but refused to. They would pay for the magnetron but that was it. I would be responsible for the labor and any other parts. The repair service visit for the fire the repairman had just left a place not 20 miles from me for the same microwave catching on fire. I wanted to share my experience because I believe someone might truly get hurt by this product. I will not repair this again for the fear of burning my house down. I will never buy one of their products again because I have found they do not care if it is dangerous. They should recall and discontinue making it.

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

Last September we had purchased a Samsung refrigerator. A month later the Slide and Reach pantry flap broke; very cheap design. I had some personal issues with my aging parents and was unable to do anything until May. First, I had difficulty communicating with the customer agent as well as being told that the part number in the manual may be different on their end. Really??? After almost 40 minutes they said the part would be shipped. On July 2, I called and again there was an issue understanding the reason why they did not ship the part. Again, after another 40 minute conversation trying to clarify what part I needed he assured me he understood and will ship the part. It finally came July 11. Guess what? WRONG PART. Sent me the drawer and not the flap! So, I call again. After 10 minutes of listening and not understanding the woman on the other end, I asked to talk to someone who spoke better English. After 10 minutes on hold, a supervisor (not speaking any better English) told me this part was not covered under the warranty to be shipped and that only a technician could order it; technician NOT covered under the warranty. At least, this is what I understood of the broken conversation. I will do my best to make sure that any major appliance purchased in the future will be made or serviced by the United States such as I have been trying to do with the things I purchase now.

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesnt stand for its products. Its a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, its been used as the over-the-range night light.

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time. I didnt have those buttons, but held down the clear and start buttons at the same time - say 3 seconds, at most. Well, I held on for dear life for about 20 seconds. All of a sudden, the unit started beeping. I let go - and oh, my God, it reset! It seems to be working fine now! This is obviously a scam by someone. Otherwise, why is this fix not mentioned anywhere? It looks like I stumbled across a $300 secret. Hopefully, this helps others. By the way, even if a tech came out and was able to do the same thing, it still would have cost the $75. What a shame.

Purchased Samsung refrigerator April of 2015 and with 16 months unit is not cooling. On July 11th, 3 days past, when Samsung authorized repair came out and instantly diagnosed unit unrepairable. He issued me a ticket number and told me to contact Samsung electronics and they are aware of the issue and they will inform me on procedure of getting a reimbursement. 4 business days later and no response. 6 days since initial default of unit and no light at the end of the tunnel. Extremely disappointed with Samsung.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

I have bought stove, fridge and washer and dryer. My fridge goes out every 20 days. Needs to be defrosted cause tubing freezes up. I have had the tubing changes in Oct and 20 days later still same problem. The fridge gets warm and I have to take everything out to defrost it. Ice maker is always froze up, stove doesnt heat up oven, washer and dryer has a recall. Ive spent 7000. on these appliances and they are all bad appliances. My stove was just 2 yr old washer and dryer 2 and my fridge 4. They say its not under warranty but it cant be fix. It has defects.

This is a beautiful refrigerator with some handy features. I had been hesitant to buy one because of all the ice-maker problems I was reading about. I was told at the store that the 2019 models had ice-makers that were redesigned so not to worry. My refrigerator was installed almost 4 days ago. The ice-maker is working, but it makes VERY LITTLE ice at one time and takes FOREVER to make another batch. The ice is stored in a bin that is not easily accessible. Ice must be accessed primarily by using the water/ice feature on the front of the door. There is no bin one can reach into. Part of the ice-maker must be pulled out of the refrigerator in order to reach your hand in to empty all ice. I heave read reviews from various consumers debating the ice volume issue. I had read that many thought the ice production was fine. IT IS NOT. If you enjoy ice in your drinks, you would barely have enough for a family of four. Then, it takes forever for it to be replenished. I live in Texas. It is hot here more often than not. We like plenty of ice in our drinks. This refrigerator is not up to the task. In fact, I have never seen an ice bin so small or one that you couldnt reach in and get the ice easily. This was an expensive purchase. Had I known about this redesigned ice-makers limitations, I would never have bought it. I will need to routinely purchase a bag of ice to keep in the freezer at all times. Other than the ice-maker, I have no other complaints at this time.

We purchased a Samsung glass top slide-in stove a year and a half ago. It suddenly developed a thermal crack on the glass top. After many calls to Samsung, often times they would hang up on me, they denied any responsibility even though the owners manual states that there is a 5 year guarantee on the glass cooktop. They claim they are only responsible for the heating element. I will NEVER purchase another Samsung product. The stove does not get that much use and has not been abused.

Samsung Dishwasher Model #DMR 78AHS - I have only had this product 18 months and have had to replace the upper washing rack brackets twice. Once by home in-service repair, which was covered under warranty and then again by myself, which cost me $35 to repair. This is clearly a design flaw issue where the small plastic holders on the bracket break off and can potentially get inside the unit and cause it to make a grinding sound, which is unpleasant when you are expecting a quiet product. This is what happened to me. I have spoken to Samsung personnel and J & J International (supply part company) about the product flaw and neither company will admit there is a problem or provide reimbursement. Both keep referring me back to the other one. I have also sent e-mails to the CEO and Consumer Voice.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

We purchased a Samsung refrigerator with freezer on bottom and double upper doors. It is 5 years old and every year we get water under the pull out tray. Yesterday I soaked up three large beach towels worth of water. Chilled out 1/2 ice that covered about 25% of space under drawer. The water gets so bad that it runs down on hard wood and warps it. Seems too happy when humidity is bad... Summer months. No repairman likes to work on Samsung. Great, but they should not be selling refrigerators. My friend has same frig and same thing happens to her.

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

Samsung french door RFG298 - I have the same problems and even more. Fridge will be 4 years old next month. It stopped working entirely except for 2 flashing LED lights at water dispenser. No other lights work, no compressor, no NOTHING. The bottom ice maker broke within the first couple of months. Just spent $70 to replace door storage bins and more are cracked. There are stains in between the glass shelves and rubber I cant get out, including stains on the flap of the deli drawer in between the plastic that cant be reached. Had an AHA moment when I read another review saying their fridge had dings all over it as our fridge also has dings I cant imagine why and how that happened. SAMSUNG is not responding to my request for technical help or a technician which I cant find in my areas. Paid $2,500 and purchased at Lowe’s... Its not even 4 years old and USELESS.

I had purchased a Samsung Fridge double door of 325 ltr capacity during Jan 2011. The Fridge was not giving good response right from the date of purchase i.e. watering, freezer not working, frequent sensor and motherboard problems. I had complained to Samsung that you have delivered a faulty fridge, so replace a good Samsung Fridge or repay the amount. They did not lisen any one of my offer to satisfy the customer. They CHEATED ME and assured that we will rectify the issue and deliver you perfectly. They took the unit to service center and got repaired. Till date I am facing one or the other problem in every 4 months time and I require to pay for each service and even I have to pay to the technician for just inspecting the fridge where the reply from the technician was that the proper thermacol is not available for the top door fridges and they themselves say that all top door fridges will have the same problem and hence they same problem will continue even after repair. I had a single door 190 ltr Whirlpool fridge without problem for ten years except to defrosting.A fridge is an immovable item in a house and an amount hard earned money Rs.25000 is invested on a fridge of a reputed company and if it is giving frequent problems one or other and spending nearly one-fourth of cost of fridge for the past 6 yrs is really painful and it is great loss to the customer and giving mental agony hence I have been forced purchased an another fridge from Whirlpool for for Rs.22000/- which is an unwanted additional expenditure created by Samsung company. I came to a conclusion after 6 years since I lost faith on SAMSUNG company instead of keep on spending money for repairing the worst Samsung fridge, I have been forced to purchase my old brand from Whirlpool company. Further the service center at Guindy is also one of the worst service provider and the technicians are not properly qualified, since they are not experienced and charging for the same problems from the customer and the service center is disobedient to Samsung company. Even Samsung company says not to charge for the same problem the service center either do not listen to them or leave the job half baked or not responding further even after repeated phone calls. Hence, in view of the above I advise the public NOT TO PURCHASE SAMSUNG FRIDGE AT ANY COST since all module of SAMSUNG FRIDGE are VERY WORST FRIDGE.

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I dont want to defrost my system every so-often, plus with the Samsung name youd think they would do something. Im almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep... Then was told its out of warranty. Yea, I know I only have it for 1 1/2 year and have learned that I will be repeating this process about every 1-2 years. Luckily, I am a handy person and do not need a service call. If you have a Samsung refrigerator plan on a defrost cycle every couple years when water pools up under the tray thats a good sign to start eating up the food.. Then plan a weekend to shut it down.... What I learned is to stay to the basics. A simple refrigerator without all the crap, ice trays work fine, the sink for water and 2 doors. Oh and that smug free door. Yeah, wanna see a picture it aint smug free and its dame hard to clean it off too.. Venting over!

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

I couldnt hate Samsung and their POS products any more than I do right now. Our refrigerator started acting up when it was 3.5 years old. Occasional loud grinding noises that we thought was the fan scraping against a buildup of ice. Almost a year later the noises stopped and the fridge temperature went up to where it was barely keeping the fridge cool enough to be functional. A repairman came, diagnosed and fixed the issue very quickly and cheaply, and we were quite satisfied. Until it stopped working again less than 30 days later. Now the same repairman thinks its a seal system issue, which his company doesnt address. Was told our issue would be expedited because we cant live without a refrigerator. That was a week ago. Samsung initially said a new repair company would contact us within 24 - 48 hours. I had to call back 3 times after that window to finally get a service repair number from them. IT WAS THE NUMBER OF THE SAME COMPANY THAT ALREADY CAME TO THE HOUSE AND SAID THEY WERE UNABLE TO FIX IT. Called Samsung again, and they gave me another number to call. That company ALSO said they dont address seal system issues. Called Samsung AGAIN. Now they dont know if theres anybody in our area who can address this issue. But not to worry, because theyll call me in 24 - 48 hours to let me know if theyve found somebody! Meanwhile Im supposed to give my toddler spoiled milk with his takeout dinner? Ill drop dead before I EVER buy another Samsung product.

I purchased a Samsung side by side refrigerator in August 2014, Model RF217ACPHN/XAA. In April 2016, the inside iced over and began making clunking noises. I called an appliance tech who replaced a burned out coil. In less than two months, the back of the refrigerator iced over again, and the tech made another house call to de-ice. In the meantime, the ice maker stopped working. The icing has become a problem again, and the tech says he needs a main control, which he has been unable to order. I contacted Customer Service at Samsung to inquire about purchasing the part, but have received no answer. I am now defrosting the appliance and should know tomorrow whether I need to replace it or not. If I do, you can be assured it will not be another Samsung product! NO MORE SAMSUNG FOR ME!

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsungs refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. Im able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

Dont ever buy a Samsung fridge. We have had our French door refrigerator for about a year. It is a 2015 make and model. The freezer never shuts correctly, the ice maker sucks but today and recently over the past week it hasnt been cooling correctly even though the temp says it was okay. We unplugged it and restarted it and it gave us a more accurate reading of 50 instead of 34. After hours of trying to get it took work and numerous websites later we figured out that its not defrosting even though it is supposed to defrost itself. Come to find out this happens a lot with Samsung. We had to manually take off the back of the fridge and manually defrost it with a hairdryer. This is the WORST experience I have ever had. I will never buy Samsung again!!!

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the epidemic warranty and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they havent received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

I purchased 4 Samsung kitchen appliances August 1, 2014 when I moved into my retirement home. Since that time - within the first 18 months, my microwave had 4 service calls. Gratefully, I maintained my Home Warranty protection that was provided for the home and have renewed that warranty annually. The home warranty company ORHP - sent appliance technicians out and a Samsung certified technician who could not repair the microwave. Eventually, after 3 weeks they replaced the microwave with a Samsung upgraded unit. It is still working 2 years later.Now the refrigerator icemaker freezes up and I have to use a hair dryer monthly to defrost the ice build up in the icemaker box. The refrigerator is a French door model that has a flipper on the left door which locks in place that door when closing. It also broke. After reviewing some online videos, I ordered a small tension spring for $8 + shipping, popped the flipper bar apart, replaced the tension spring, and fixed the issue.Now, in September 2018, my dishwasher has broke not allowing the door to close and lock. The repair part is available and easily replaced so I had the home warranty company send out a tech who replaced the part on 9/12/18. On 9/23/18 after loading dishwasher after a BBQ with friends, the same problem re-appeared. To top that off, I recorded the dishwasher while in the rinsing and drying cycle so the tech can hear hit. I re-played the recording for my wife and daughter who thought I went to an airport and recorded a jet taking off or landing...the noise decibel level is high...My Samsung 5 burner stove - I find that the grates are not really safe and worry when the grandkids are at the home. When you put a frying pan or pot on the grates - they wobble until you position them just right. They are not made with enough cross members to support smaller pots or frying pans. On more than one occasion, I put an 8 frying pan on the grate to fry eggs and the pan just flops downward until the handle touches the stove or countertop. You need to counterbalance the pan with the eggs and position carefully. I am negotiating selling my 4 appliances to a relative to place into one of her rental homes and buying a completely different brand.