After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

Got fridge delivered and moved it in two weeks later due to remodel. No ice. Called service center again and again and each time given instructions on resetting the thing. Nothing. Then finally got service ticket and supposed to get call. No call. Called Samsung back. Said allow 48 hours for the call. 72 hours - no call. Still waiting on call. Samsung confirms ticket number and contact information. Service people on the phone treat you like an idiot. One guaranteed me that changing the temperature on the ice maker would solve the problem. Another told me the wires on top of the door hinges were the problem. Reset the icemaker about ten times. Water in the door is fine. Another one said it was not getting water. There is only one water supply line. Another said maybe the unit is not level. What bull that was. Nothing works.

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

My Samsung microwave oven is 2 years old. It just started beeping and the display showed 2222. And then it had an SE code and just kept on beeping. I wasnt using it at the time and it just started beeping on its own. The model is SMH9207ST, manufactured March 2010.

I have a Samsung RF 217 French door bottom freezer model. It is only 5 years old. 3 months ago water accumulated in the vegetable bins. The repair guy came and hair-dried the frozen water pipe. Now, the freezer has frozen-up. I called the repair guy. He just came but said he could not find a parking space so would not be available!!!!! He said he would call and come back. Well... no way. Electricians, plumbers etc find parking. This is A&E Repair for Samsung. Really bad Samsung so I will not buy anything Samsung. I am trashing this piece of junk and ordering a new fridge.

DO NOT PURCHASE A SAMSUNG STOVE!!! Actually I will never buy any Samsung Appliance ever again! The glass top of the stove got several cracks on it while I was cooking from the burner getting too hot (it was on medium). Manufacture defect but of course they denied any repairs. Only 8 months old. $1000 down the drain. I should of read the reviews before purchasing! Again do not purchase any Samsung appliances. You will regret it. Trust me!

Song and dance game if you have problems. Would not recommend buying a refrigerator from them. Good luck if you do.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

My microwave has almost caught fire on two separate occasions. The panel heated up and smoke came out of the vents. Another time it turned itself on and it Wouldnt shut off. Had to unplug it. Piece. Of. Crap.

French door refrigerator. The worst hunk of junk second fridge in 5 years. First ice maker fan was replaced twice. Then the icing started in ice maker has to be cleaned every 2 weeks. Then behind panel in fridge loud fan noise. Service man came out 4 times to clean ice build up and replace heat element in drain. Well can you believe it did not work. So now I get to empty the fridge every 3 weeks, take the panel off to clean all the ice out around the fan and build up on the lines. The sad part is they know all about these problems and do nothing. Would never buy another Samsung again. Thank you Samsung for giving me some extra work to do every month.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

My Samsung refrigerator is 3 years and 2 months old exactly. It stopped making ice this week. I went online and followed directions on how to hit the reset button. Nothing happened so I called Samsung Support. They asked me to hit the reset button again. Nothing happened, so they opened a ticket and told me I would have to pay $80 to have a tech diagnose the problem. There was no further attempt at phone troubleshooting. The tech showed up and asked me to power cycle the unit by turning off the breaker and turning it back on. The ice machine immediately dumped ice. If the FIRST PERSON I talked to did their job and SUGGESTED I POWER CYCLE the unit, I WOULDN’T BE OUT $80!!! I am infuriated.

French door refrigerator is crap!!! Had my refrigerator less than two years, and its completed frozen. Back piece on fridge has cracked due to this. Ordered a new part only to realize when taking back piece off fridge: everything is frozen; lines m, etc. Ice maker constantly leaked for the last 8 months. No help through Samsung or HH Gregg. Will never purchase a Samsung appliance again.

Have had a problem with water puddling on the floor for some time now. Our Samsung french door w/ bottom freezer, water/ice in the door is a model #RF26VABPN. It is a 26 cu ft unit. At first it was a pretty nice unit. We started to notice small puddles of water every now and then on the floor. This we thought was just a maverick ice cube had escaped and slid under the fridge. It turns out that ice is building up inside the bottom plastic wall cover, thawing and make a small pond under the two bottom drawers. We contacted Samsung customer service but since it was out of warranty...no help. We are now going to relegate this fridge to the garage and buy a new unit and it will NOT BE A SAMSUNG! It is our opinion that their products are very low quality, poor/non-existent customer service, and just plain junk! Our advice to you is dont be mesmerized by the cool lighting, silver-tongued salesman, or the gadgets. These things are expensive so shop wisely.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

Samsung RF267AAA - Spacemaker ICE maker does not make enough ice to keep it turned on. What it made, usually stuck in tray and jammed the unit. Most serious problem is the water that pools in the bottom of the refrigerator section. Samsung help does not have a fix and wants customers to call for service.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

I like that the Samsung dishwasher cleans the pots and pans since I have bilateral carpal tunnel! Very seldom do I have anything that clings to anything. Then it is only because I have days that I will drop everything and need to let them set a day soaked in water.

I bought the whole package of Samsung products and over a few years little things start to break and letters have fallen off of the microwave, igniter is bad in the oven, ice maker freezes up, washer lining went bad and started leaking. Their product is crap and the customer service is trained not to help you, they tell you there’s no one in your area to fix it, that you need to find your own repair man. My question is why does Lowes and Home Depot and other retailers sell and support them and you don’t have a service center for them. I will not buy another Samsung product, and I suggest you research before spend 8000.00 dollars on junk.

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large POPS. Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames. 12/26/2017 I contacted Samsung Corp. I explained exactly what happened and the first thing they asked if anyone was injured. I said NO, we acted fast. They said they would send a technician no charge service call or labor to determine if the cost would be greater the stove replacement. The part (new control panel) with tax came to $179.49. I thought it was cheaper than a new stove so he fixed it and charged me just for the part. The tech said he couldnt believe Samsung would only cover the trip charge and not the faulty part too. Maybe if someone got hurt or my house burned down would they cover it. After we had it repaired I did a lot of research and I am not alone with this faulty problem. Numerous people owning Samsung stoves had fires too. I wrote another letter to Samsung Corp. explaining our situation and asked if I could have the amount of the part refunded. My request was denied again. They gave me a number in South Carolina to call, it was their product liability department. After nearly a half hour explaining our experience they refused to refund the cost of the part and said I should be happy they covered the service charge. I asked to talk to her supervisor and she said no one is above her. So that is our Samsung range story. My advice and my wifes is NEVER EVER BUY SAMSUNG!!! Your life could depend on it!!!

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

We purchased an expensive Samsung Dishwasher model DMT800RHS 2 years ago. The dishwasher has never ever really gotten the dishes clean, even after trying to change the type of dishwasher soap as well as turning up the hot water tank and running hot water prior to starting the dishwasher as was suggested. The dishwasher is being repaired for the 3rd time now to a 5E error message. According to the manual the dishwasher is not able to drain. At a cost of $125.00, three times now I am very disappointed in the product and do not recommend anybody buy this dishwasher.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

Samsung Model RF31FMEDBSR - Worst fridge ever. Icemaker has always frozen up. It definitely does not make the 10 pounds a day that they advertised and now the whole fridge is freezing up and not keeping our food properly cooled. I am very confident we have eaten spoiled or bad food because of the temp problems. The door says one thing but the actual temperature is much warmer. Customer service at Samsung was asking if the door was closed and other time-wasting questions.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.

I bought a $1,300 Samsung side-by-side refrigerator from Conns. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now Im stuck with this $1,300 piece of crap. Conns told me to call Samsung, well thats a laugh. They tell me to call Conns because when they shipped it out, it was perfect. Conns says they arent to blame. Well I guess Im to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now Im stuck with a 2-year old refrigerator that doesnt make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

We bought this Samsung oven NE58F9710WS/AA from Lowes. This is our second one. Our first one had the same problem where the oven will not heat back up after we open it to put food in. Samsung refunded our money for the first one after sending out a service tech 3 times. We should NOT have bought another one as this one has the exact same problem. We are now getting the runaround from Samsung. I love all the features of the oven; however, if the oven doesnt reheat or maintain its temperature, the features are pretty much worthless. My wife has spent hours and hours on the phone with Samsung trying to get this resolved and with still without a working oven after a month of phone calls.

We remodeled our kitchen in 2011, bought all new appliances, all Samsung, stove, refrigerator, microwave, and dishwasher, on 12/18/2010. There are only the two of us, however I only use it when we have a full load. We rinse our dishes, therefore no smells and I keep it clean. However, it started not finishing the complete normal cycle giving me a s3 code. I had my repairman to look at it ($75). He also had a discussion with online help. We ordered the part ($50). He installed it ($100), still got the same thing and my repairman was told this may not fix it. Then we would have to order a pump, not knowing how much a pump is and $225.00 later and being told this could happen in another 2-4 years. We have bought a new dishwasher, and sure isnt a SAMSUNG. I do expect my appliances to last longer than 4 years.

We purchased a French Door Rf323TEDBSR from Lowes. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowes replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said thats normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowes, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

I really love all the features. The timer is great. The best thing about our Samsung range/stove is the griddle in the middle! Its a long burner that you can put a griddle on and use for pancakes. Total game changer!

Samsung microwave, Model: SMH1816S purchased about three years from Best Buy based on their review. A few days ago, the microwave started making humming/buzzing sound even though it was not in use. I also noticed that it was heating up but nothing was showing on the panel so I immediately unplugged and the following day, I called Samsung customer service. The lady I talked to seemed very nice and stated that she is going to create a Liability ticket -which I thought it was kind of bizarre considering that I was just calling to diagnose the issue. She proceeded to tell me that she was referring my ticket to their executive support team (sounds fancy) and that someone will contact me within two hours. Days passed and several calls from me and still have not heard from them. I am thinking about starting a Dont Buy Samsung Crap Page on Facebook, maybe thatll get their attention.Incidentally, their junk of so called products is not limited to microwaves. I have a Samsung laptop (Model NP-NF310) that had the keyboard stopped working 4 months after purchasing it. I called Samsung about it and the guy told me that it was out of warranty and replacing the keyboard would have cost almost as much as the computer itself. I should have learned my lesson from that experience before buying the microwave, but the Best Buy salesman was very convincing (fool me once shame on you, fool me twice shame on me). Samsung - you outdo yourself in producing crappy junk time and again but NEVER AGAIN, will I buy a Samsung.

I bought a Samsung fridge in Nov. 2014, from day one the ice maker has delivered crushed ice while in the cubed mode. Had 4 repairmen here and was told nothing could be done, it was a Samsung design flaw. This was a three French door design. Why doesnt Samsung fix this problem? My old fridge never had this problem!

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

I purchased a Samsung Refrigerator last year. I didnt get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

A Samsung stove was delivered to me on 11/15/14. I had no need to use the interior of the stove for several days, when I did - on approx. 11/22/14 - I found that the oven would not heat. I reported to Samsung who sent out reps to look at it. They found that due to faulty wiring in the unit that a fire had started and burned out the inside. This could have done major damage to our home. In a quick summary, it has now been 2 months and I still do not have a replacement stove. I have had to order in and eat many meals out, including Christmas dinner which I was expected to host for 13 people. I have 3 young children and have not been able to prepare them proper meals. Samsung could care less. Their customer service is awful. They are lucky my house is still standing! The receipt attached is from Home Depot, but I have been dealing with Samsung for a replacement. Home Depot has been intervening and contact Samsung as well, trying to move the process along - to no avail. They need to replace my stove immediately and compensate me appropriately.

Exactly a year after purchasing Samsung Microwave Serial 078G7WOKA04932A Model ME18H704SFS it stopped heating food. I wish I would have read the reviews before purchasing. I read a few of reviews with the same problem. There is a for sure definite problem with this microwave model and should be recalled. Samsung will not admit and take responsibility. Sorry for us suckers.

Bought a new Samsung refrig 1 1/2 yrs ago from Home Depot. We took out the extended 5 yr. warranty. It (compressor) quit cooling right after a Mothers Day party with fridge jammed with food. Hours and hours on the phone with Depot and Samsung and now they cant find anyone in our area that works on them. I want a refund.

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

POTENTIAL SAFETY HAZARD: Samsung dw80f600uts Dishwasher - This has been the worst appliance experience ever. Dishwasher worked fine for about the first 18 months. Then, on occasion, it would give an error code (Smart Auto and Heavy would flash). If we stopped and restarted it, it would usually run through the cycle. We are a family of only 2 adults, so we are not hard on it, nor do we run it more than 1 to 2 times per week due to handwashing some dishes (as the dishwasher cycle is VERY LONG... like 3 hours)! This morning the dishwasher stopped and gave error message, I tried to stop and restart. No luck. Then, while I had the door open, it started on its own!! (ID CALL THIS A SAFETY HAZARD). With all the complaints about this unit, I would think that Samsung would do a recall, or an optional recall, so at least those with issues can get unit corrected on Samsungs dime. We are choosing not to pay to have it fixed, as the reviews show that most have had to have fixed multiple times. Would rather buy a different brand than invest more in this faulty model.

Model FER300SX. I bought this 4 years ago. First the front glass is edge to edge and we barely tapped it with a small pot and it shattered so bad I had to remove it all together. The glass top is nearly impossible to keep clean and the oven never quite cooked evenly. Now, at 350 degrees, thermometer reads 175-200 after 40 minutes. Bad mistake this was. Wont buy another appliance with Samsung on it.

I purchased a Stainless Steel counter depth French door refrigerator w/ drawer freezer at a premium price through Lowes. Within 7 months, the ice maker stopped working and a noise like a motor straining to work started. That issue was taken care of with a service call. Then it happened again. This time, I called Samsung and the girl I spoke to wanted me to remove the ice maker unit. The owners manual said not to do that so I had another service call. This time, a new ice maker was ordered and installed. Immediately after this call, a single click could be heard maybe once an hour. Then a noise like a compressor turning on started and lasts from 5 to 12 seconds sometimes 4 or more times a day.Now the noise like a motor straining is starting again. The ice maker stopped working, and now the ice maker started working again. This refrigerator makes more noise than my dishwasher! So, I am going to have to call for service again. Three service calls in just over 2 years is ridiculous!! I had my last refrigerator - basic with no ice maker - for over 20 years and no problems like this!!!

We purchased a Samsung French Door fridge model number SRF644CDLS 18/11/2017. Six months after purchase the ice dispenser stopped working. We contacted Samsung support and they sent a repairman to fix the fridge and after a great deal of time waiting for a part the dispenser worked. 12 months later the ice dispenser ceased to work so we contacted Samsung once again and were directed to another repair firm who said the dispenser was faulty and we had to wait once again for a new part. By this time I was worried that our warranty would expire but the Samsung repairer assured me we would still be covered because it was always the same problem.Now time has passed and we started to find small pieces of white plastic mixed with our ice, a month later and the dispenser has ceased working. We have contacted Samsung once again requesting a new fridge not a repair this time. Samsung said they would contact their assessor which they haven’t so we did. The assessor have said they would contact Samsung and get back to us again this did not eventuate. We feel we are right back at square one with a faulty fridge.

My Samsung French door with bottom freezer is 2-1/2 years old and the ice maker stopped working. Water leaks inside the fridge under the vegetable drawer and freezes up. Cannot open the drawer because it freezes in ice from leaking water. Had the repair man out (&432.00) and problem still exists. Will not buy another Samsung item.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

I have a Samsung Range that broke down after only 2 months. I set the self clean for 3 hours. After 2 hours, the touch screen died, and the oven door has been locked ever since. I called Samsung for repair service that evening and was told I would be contacted the following morning for a service call either that afternoon or the following day. Neither happened, so I called Samsung back and got the royal run-around of scripted answers. This time I was told the repair person would contact me within 24 business hours to set up a repair time, and that the repair people are very busy. Well that is because Samsung sells inferior products! I asked for a supervisor, and was put on hold for 20 minutes, no answer, so I finally hung up. I went on the website and entered my reference number, only to find out that I am supposedly scheduled for repair on 11/12. That is 9 days after I called for repair! No one has contacted me to confirm this yet. I emailed the service person to request a sooner day, but I do not expect to hear back from them, nor do I expect them to even show up really. If I could throw this range away I would, but it is so new and I cannot afford to replace it. I will NEVER even consider buying anything Samsung during my lifetime again. They do not care about their products or the consumers who buy them. BEWARE!

I recently purchased a 22.2 cubic foot Family Hub 2.0 refrigerator. All I can say is that this is one of, if not THE best Ive ever purchased. Its very handy to be at the store and be able to look inside my fridge to see what I need. I cant imagine having any other type of appliance, and will use Samsung for all of my appliances.

I moved into a new house about five years ago and it was stocked with Samsung appliances. First my stove caught fire within the first two years. My microwave has never officially worked correctly and now my refrigerator. My icemaker broke down within two years of purchase. The door shelves Have been tracking since the first year and breaking. One by one after five years I now have a zero shelves on my door. They are made of plastic only. When I price to get replacements they run almost $100 per shelf. And my icemaker has not worked in three years. So if you want a refrigerator that only last two years buy a Samsung. After that it’s all downhill and very very expensive to replace parts.

Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). There are some confusing things regarding how many options the shelfs can be configured. Also, Controls are Digital, to be honest they work great but I have never touched them. Hope it is the last fridge I ever buy. That was my criteria for choosing this one.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

I purchased the Samsung stove-oven-range on 12 2013 Model # NX58F5500SS SERIAL # J1997DDD902732M. I contacted Samsung today, July 1, since still under warranty. One of the front right burner, it does not come on with the igniter and then it finally does making a big flame because the gas has been on for a few seconds. They wanted me to troubleshoot the issue over the phone. I am not a train tech for this job. I am their customer. This being a safety issue for myself and my kids its unbelievable. I dont recommend and will buy anything from Samsung ever again.

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

Samsung fridge gave out. Their Customer Support referred us to Home Service Network in NJ. They did not show for the appointment but came 2 days after the appointment--meanwhile no fridge. Also, they dont pick up their phones. Later I learned they are F at Better Business Bureau, with lousy customer ratings. Why does Samsung use these people??

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

We have had this refrigerator for about 2 yrs now. After a month of owning it, we noticed the refrigerator was not cooling. After unplugging for a while, we plugged it back in one day and it was cooling. 2 weeks later, same issue. Now weekly.

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

RF217ACRS - Purchased this product 13 months ago. Bins filling with water and freezing. Warranty up so I had to pay for service call. Technician knew exactly what was wrong because his company was notified online, but Samsung will not admit to design flaw! The evaporator unit is faulty and needs replacement to a cost to me of over $400 plus time off from work and food loss! Samsung does not want to hear about this. WARNING to others - do not purchase this product!!!!!

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

We bought our Samsung Refrigerator less than 2 years ago and we have had problem with the refrigerator since. Constantly having to defrost the unit manually because it freezes up and finally, 3 weeks ago we starting having a noxious burning smell come from fridge. Although Samsung did extend our warranty past the 12 months, since we have had multiple issues, they could not find the root of the smell after 2 service calls. The last service rep called Samsung and they said that their refrigerators do not emit smells. Well according to both of the service reps, it certainly did. The last one said it even left a bad taste in his mouth after working in the fridge for a little while. A $2000+ refrigerator that didnt even last 2 years. Trust me, dont risk your money on a Samsung.

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

Unit is only 4 years old, and makes a loud ticking sound. The ticking noise stops when you open one of the doors to the unit. It sounds like a fan blade contacting something when the fan is engaged during a cooling cycle. We dont keep the temp below 40 degrees in the fridge, so I dont think its ice build up...

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

I had a Whirlpool for 11 years and wanted a new stainless steel model. I got this 2 years back from Best Buy. I didnt get the extended warranty because I never used it with my old dishwasher and all money was just gone waste. The Samsung brand proved to be my nightmare. I had to call tech service twice in 1 year. Then again after year for which I paid through my own pocket. The dishes are never clean and top shelf never gets dry. I wash all with a soap, rinse with water then again run the dishwasher. If you put the dish without washing it doesn’t get clean. The material used inside, smells like a rubber and I think my old dishwasher was much sturdier than this WaterWall. Additionally, you have to baby it. The door lock gave up after 1 year, so changed it. Now again and again we keep getting error messages. I am just tired of this washer. I will not recommend anyone to buy.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

I bought Samsung range electric cooktop about 6 months ago. Very unhappy with this product! It’s impossible to clean and the temperature settings are always on high. Very disappointed!! Don’t buy Samsung.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

We bought a Samsung Dishwasher at the Sears store in Plymouth, Wisconsin. It only worked for about three months. At first, very well. But after that, it would start and then shut off after about five minutes not washing the dishes at all. We would start it over and over and the same thing would happen, it would make noise as if it was starting the wash cycle, then shut off and the alert would have switched on its own to delicate, which we did not set it to. The soap was always untouched, the dishes never cleaned. We called Sears and they said our computer panel was not operating properly. We had them replace it. The dishwasher worked for maybe a month and has now stopped working again, even after a new computer panel was installed. This is the worst dishwasher I have ever owned. I was going to buy a Bosch (which we have had at two other homes and felt it was an outstanding product), but was talked into this crummy one by the saleswoman who assured me it was even better than Bosch. Yeah, right. What a joke. It is pure garbage. I feel absolutely ripped off of 700+ dollars and a lot of aggravation with two lengthy service calls and hours and hours on the phone. I want my money back but feel I have zero recourse. I am so mad we threw good money after a very, very bad product. DO NOT BUY A SAMSUNG DISHWASHER. EVER.

We bought a Samsung RS275 side by side refrigerator in March 2010. From the start, the ice maker was completely inadequate and could not keep up with a family of four. In July 2011 water started accumulating in the bottom of the refrigerator and freezing the lower vegetable bin. We found that the defroster drain hole was freezing closed with ice, thereby not allowing the defroster to drain properly, hence it ended up on the floor of the refrigerator. I managed to extend a piece of copper wire into the hole (it was heated from the defroster heating coil) and that solved the problem for a couple of years. Keeping the hole open. The problem reappeared in the Spring of 2014 and weve been trying to fix it ever since. Also, the water dispenser line continues to freeze. I will never buy another Samsung refrigerator.

The fridge is unreliable. You could get sick using it. Can’t maintain temperature. Problem starts with ice maker and then completely malfunctions. Mine grew mold due to temperature issue. Company doesn’t stand behind product and outsources customer service to frustrate a customer so long they give up trying to get fixed or get back money. Awful product.

Purchased stove, fridge, microwave. Within a month microwave acting up. Within 2 months fridge defrosts. Defective appliances. Samsung promises refund and new appliances. They make us jump through hoops while making promises including telling us to cut the electrical cord on the fridge to get refund and once we did that they stopped communicating and no refund or appliances. Absolutely disgusting people. They are sick. So much money to now own junk. My old appliances were much better. They stole our money and then put us through heck.

I recently bought a Samsung refrigerator not because I needed a refrigerator, but because my wife wanted a Samsung refrigerator. Immediately after getting the refrigerator it started making an irritating noise. A serviceman was sent out, after calling Samsung twice. The service man said the refrigerator needed replaced. Fast forward to two months later. Samsung never calls you back. Four times after many calls each time Samsung approved an exchange. Four times someone called - the only calls Samsung made, to inform us the exchange was being cancelled. Really? It seems their plan is to wear you down. Now I am in the process of filing a complaint to the BBC and the state of California. Save yourself a ton of grief. Buy an LG.

I paid $3,000 for a Samsung side by side refrigerator/freezer (freezer door at the bottom) that I have had to defrost the ice maker a dozen times in 2 years. When you pay this much for a refrigerator you dont expect to come home after work to find no ice. Never ever again will I purchase Samsung or any Korean made products. I shouldve stuck with American made. Geek Squad has also had to come out twice but still the same problems. JUNK!

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

After just two years, like many others on this site, our Samsung SMH9187ST over the oven microwave that we bought for over $300.00 started beeping with an SE code. Now nothing works. I have little faith that Samsung will stand behind their products given what I have read here. If it is a choice between repairing the unit at my own cost and buying a new unit, I will buy a new unit, but it wont be another Samsung.

DO NOT BUY A SAMSUNG REFRIGERATOR!! The water dispenser on my Samsung refrigerator makes a stuttering, jack-hammer noise. Removing and replacing the filter and bleeding the water line takes care of the problem - for about a week. Then its back again. 4 calls to Samsung, hours on hold, only resulted in them suggesting that their authorized service contractor, Service Quick, come out to look at the problem - AT MY EXPENSE. I was even told by one Samsung customer service rep that they had never had this complaint before. Really?? Google Samsung Water Dispenser Problems and you will see DOZENS of complaints!

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

My refrigerator stopped working so I called the number on the refrigerator. Thinking even though it was out of warranty No one better than having a Samsung service pro to fix my Refrigerator. So I made the call on Friday the 14th to set up a service. I was told someone would contact me within 48 hours. On Monday 4 days later I still have not been contacted so I called Samsung again. At this time they informed me that I should have been contacted by service company on the 14th. They gave me the number to call the service company myself so I did. The service company informed me that they had informed Samsung on Friday the 14th that I was out of their service area but Samsung never contacted me to let me know.The Samsung call center overseas was very unprofessional and would not even let me to talk to a supervisor then proceeded to tell me that my warranty was over just call someone else. So now on Tuesday Samsung informs me there are no service companies in my Zip code. So I have waited 5 days to get my Refrigerator repaired and now Im calling Sears. After buying ice for 5 days trying to salvage my food its all being thrown away. I will never purchase a Samsung Again only because of the poor service center.

Samsung French Door with freezer on the bottom. Right away after purchase, the crisper drawers kept filling with 2 inches of water. I have adjusted the temp but that hasnt helped. It improved when we were in Florida for 2 months & the door was kept closed. The sound of the ice maker is very loud, but I will tolerate that if I can fix the crisper problem.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

I have had the Samsung SMH9187ST microwave for just over 3 years now. Yesterday I got the SE error code. Tried unplugging and recycling which did not work to clear the code. This sounds like it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. What a load of crap. I will try fixing this myself and then calling Samsung to try to get them to repair this at no expense to me. I have a Samsung fridge as well and have had no issues with it.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.