We bought our house and we thought we spend a good amount of money extra buying samsung appliances. We spend $3000 for a refrigerator, stove, everything in the kitchen, but just little over a year the fridge broke two parts, replace, and $400 later was working fine till 1 year and 2 months later again another part broke, another $350. And now just over a year later the part that was replace the first time went bad, $450 more. Im just sick of it. I never saw a worst appliance than this one. I call samsung the first time to ask few questions and they were very rude to me because my warranty was one month over. Now Im extremely mad about all the money we spend on this piece of plastic and that is why Im writing this review. If you need a good refrigerator dont buy samsung. Im not the first to say this. Please there is a cheaper and better appliances. Dont waste your money, energy and time on this brand!!!!

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

Microwave SMH9207ST spontaneously turns on when not in use. Walked in to a small fire burning in the microwave while running which spontaneously started while we were out. Entire walls of microwave were melted with some damage from heat to surrounding cabinetry. My guess is we were 15 minutes early to a full on house fire. Not expecting Samsung to accommodate.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

I have had the steel fridge for 6 years and 5 years of problems. I went to get a repair to the fridge as a sound was coming out of the fridge. The fridge section was warming, so we threw the contents out etc. The repairman said that dont waste your money leave the appliance off for 24 hours and all will be good until the next time and do it again. The crisper also freezes the vegetables all the time. This has been going on for 5 years. I am looking for another appliance now as we have had enough, now the off on situation does not work like that. From other complaints it seems that they have not learnt their lesson.

Purchased this refrigerator in 6/2011. In March of 2013, a problem started with the water dripping into the vegetable bin & under it (one side only). Reported the problem to Samsung and an order for repair was submitted. There were two subsequent visits within a two month period by the same repairman but whatever adjustments and parts that he replaced, the problem has not been solved. I called Samsung and since I did not purchase the Extended Warranty, they would not pursue this any further. They did ask if I wanted to purchase the Warranty now. I refused. Since I have reviewed the issues of other consumers, I feel that Samsung should review and investigate this problem and repair or replace whatever is necessary to resolve this matter.

I purchased model NE59J7850WS/AA. It was not heating properly and I called to have it serviced. When the service tech came out he stated that they had several problems with this unit and thats just the way it was. He didnt even have a thermometer with him to check if the oven was heating properly. After using my own thermometer he made a few calls and replaced the entire board in the back. Its working better but does not heat evenly. The newest issue is that the glass top is really hard to keep clean. Ive had glass top stoves before and never had a problem like this. We called service and was told if it isnt a manufacturer defect we would have to pay for the service call. I think the most insulting thing was she was trying to tell us we didnt know how to clean the cooktop. I will never purchase another Samsung product. I dont believe they are a quality product.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

I am not one to write product reviews but am so disappointed with my Samsung refrigerator. We bought our French Door Samsung refrigerator 2 years ago from Home Depot when we built our home. I loved it!!! Then about 3 months ago the refrigerator showed problems with cooling and the lowest temp we could maintain was 44 degrees and often cooled at 46. We had a Samsung certified tech come out and work on the refrigerator and he found coolant leaking. After a call to Samsung, Samsung told the tech the refrigerator could not be fixed. Now we are waiting Samsungs final decision as to what will be done. With Thanksgiving next week looks like I will be out buying a new refrigerator and it will NOT NOT NOT be a Samsung.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

Your new water filter model SAMSUNG REPLACEMENT AQUA-PURE DA29-00003G will NOT work in my refrigerator. The 3rd groove you have added will not screw in. No matter how hard I try to twist it in. No matter how hard a handy man I had to pay try to get it in there. No matter how hard your authorized Samsung repair service tried to twist in there. PLUS THEY WANTED TO CHARGE ME $65 to not do ANYTHING. Is this a marketing tactic for me to buy a new refrigerator? I had spent 2 days talking with your customer service, your parts department, your repair service. I have been told the G series is compatible, just apply more pressure. Enough that I am about to break it is my response? I have been told by your authorized serviceman that I have the wrong part. Then he turns around and says there is only filter that size that Samsung makes. Duh... I have gone to 3 different stores and bought the same filter, getting the same results. (As everyone has Samsung’s revised G series water filter.) I have a working refrigerator with a working water filter housing that will not accept your “new” “G” series water replacement filters. I have to now find the older SAMSUNG REPLACEMENT AQUA-PURE DA29-00003F. Your company needs to address this situation as it is purely ridiculous to have your consumers be subjected to the degree of difficulty that I have had recently trying to pay the way overpriced amount (which I will pay because I love the quality of water it produces). YOU NEED TO REMEDY THIS SITUATION VERY SOON.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

I bought a $3500 Samsung refrigerator with Easy connect only to find out that it will not connect to an iPhone! This would be bad enough except that I spent 2 1/2 hours with Technical Support on the phone and then they insisted that they would send someone to my house to fix it. I had to take a complete day off work just to wait for them to show up. Text stated fridge could not connect.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty. The only positive thing I can say is that the set up manual tells you what to do so you can throw it away. I am going to cut my losses and buy a new one. Does Samsung made it or has anything to do with it? I have had my last Samsung product in my house.

In July 2013, we bought a Samsung 3 door refrigerator with drawer for about $2,000.00. There was a manufacturers defect in one of the electrical cords attached to the drawer, which was repaired here. In January 2013, the refrigerator and freezer stopped cooling and freezing, so we called HH Gregg and were automatically connected to Samsung. Samsung did not dispatch a repairman, but instead said someone would get back to us. We waited all day as our food began to spoil, and called HH Gregg local number and asked for a store manager. He told us he would send an email to HH Greggs corporate office, and they would replace the refrigerator, which might take a week, and that another store employee, Beth, would call us back and set us up with a loaner refrigerator.When Beth did not call, we called her, and she said she had no such authority. I asked to speak to the manager again, and she connected me to Jeff, another person, who informed me that the store does not issue loaners and that there would not be a replacement refrigerator from HH Gregg. We called Samsung several times also, and they continued to say that someone would get back to us in 24 to 48 hours. At this point, we regret dealing with HH Gregg, and we regret buying a Samsung. I definitely do not recommend HH Gregg for any reason, and think people should avoid them entirely.As to Samsung, I am stuck with a lemon and will have to deal with their impossibly frustrating and slow customer service for the remainder of the time the refrigerator is under warranty. I have read several horror stories about Samsung, including 7 repairs in 4 years, at **. In summation, HH Gregg sells shoddy merchandise. No refrigerator should break twice in the first 7 months of ownership. Furthermore, HH Gregg does not stand behind its merchandise. Even thought we did not buy an extended warranty, they should take the refrigerator back and give us our money back, so we can buy a working refrigerator.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

Unless you enjoy taking your fridge apart for a couple days on a routine basis to remove a back inner panel, defrost the inner workings, and then it all back together again, I do not recommend this product. Weve taken it apart at least six times in the last three years. It is poorly designed. There is a clip that is supposed to help keep an evaporator drain defrosted, but it is too short. The drain freezes up, the ice backs up, goes all throughout the cooling coils, up into the wires and fan--all frozen into one solid block. I finally found a replacement clip that is longer. It is supposed to be here tomorrow--until then I have the fridge. This problem is well documented throughout the internet and this should be fixed by warranty. Its ridiculous and has soured me on Samsung entirely.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

We enjoy cooking on our 5 burner gas range. It really fits especially when cooking larger meals. The food taste better when cooked on this stove. We normally have an electric stove.

When we moved from a townhouse to a condo we purchased all new appliances, one of which was a Samsung induction range. The range was delivered in August 2016 and we finally had it removed in December 2016. Over that time we had to have three on site repair visits and would have had to have a fourth if the unit had not been removed. The stove top worked fine until one day we heard a loud pop and a fuse blew. Two of the burners had to be replaced. The oven was a disaster. It did not work more often than it actually worked. Most often what would happen is that we would put something in the oven and then the control panel at the front of the stove would stop working. No amount of touching of buttons would make the thing work.We ended up throwing out more food than we actually were able to cook. Samsung service is terrible. They insist on starting any conversation with a web chat. Then you need to call an 800 number to get a repair scheduled. Then you need to work with the repair company. Everyone points fingers at everyone else. Finally we had to get the store that we purchased the unit from to work with the Samsung rep who finally agreed to replace the unit (with another brand). I would not recommend a Samsung range.

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

My home burned in 2014. On purchasing a new home, I chose Samsung appliances, including the range - a 4 burner gas model with a grill in the center. It also has a food warmer. After 6 years of use, I have had no problems and very much enjoy cooking on this range.

I have a conventional touch screen Samsung range oven. Food is done in no time. Food time is cut in half. Easy clean & sleek appeal. The only thing that I tend to complain about is the knobs. They stick out and if you happen to lean onto them you can easily cut the stop of range on.

Their refrigerators are junk. The ice makers freeze up causing temperatures issues in both freezer and fridge. I have lost a lot of food because of it. The 10 year warranty they so proudly display on the outside is nonexistent. It is one year and even they don’t want to come out. You have to beg and beg for them to send someone. They also have a judgement against them for faulty refrigerators due to ice makers. They are beautiful on the outside but they suck mechanically.

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also cant reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

This oven is awesome. I get all of my food cooked or baked, I recommended, it goes to a high and a low temperature, I love this oven, it gets the job done. I say 10/10, go down to your store or wherever you get electronics and buy it now!!!

Samsung Microwave model no SMH9151STE - I received the SE Error for the first time a week ago or so and followed the instructions provided to clear the error so that the microwave can function again. Unplugging did reset and clear the SE error only for about 12 hours and then it came back again. I called Samsung and discovered that my warranty had expired. The microwave is under 2 years old. The angering part is that it took the very nice repairman about 15 to 20 minutes total to switch out the part and correct the issue. The total cost of the part was $33.61. I was charged $135 plus tax for about 20 minutes of labor. This seems like a common error and since this is the case, why doesnt Samsung provide some sort of discount since their product is defective? Samsung should stand behind their products and offer customers experiencing the SE error some sort of discount or no charge for 20 minutes of labor!

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

I am another victim of Samsungs faulty refrigerator coils. We purchased our Samsung counter depth refrigerator (RF18HFENBSR) just over 1 year ago. It is already failing. It will not cool, water pools in the crisper drawers and underneath the drawers. Samsung refuses to acknowledge the issue that so many consumers are having with their faulty product. I will NEVER purchase another Samsung product. I hope this review prevents other consumers from getting ripped off.

I just logged in to see if anything had changed. I purchased the Samsung set electric stove, fridge, dishwasher, microwave and washer dryer. This was for our winter home and used only 6 months a year. So other than entertaining these appliances do not get used. After reading these reviews Im feeling very lucky. After two years we are on our second stovetop that has exploded (and not covered by warranty). The top is so bad you can slice your hand open just by cleaning. The stove light stays on hot permanently, the cleaning feature has never worked, the heat is never even and the funniest thing is that the first time I cleaned it with Windex all of the numbers came off the dials. When I called them they agreed to cover it, wasted my time by sending out a repairman who then called me a liar and said I had broken the stove. I have never heard of such unethical handling in my life. I own apartments and have never had this problem with good old American products. And I will never shop at the store I purchased this at because they carried and supported such a horrible product.

I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

Worst dishwasher and customer service I have ever dealt with. Just sends tech out to repair same part 5 times plus a separate issue. This is all within 18 months. Their policies are unfair. And on the occasions it did work, it did not clean thoroughly. Do not buy this product. And after dealing with the customer service I would not buy any appliance from Samsung.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

This stove has broken down twice and has been unusable more than it has been operational. Stay Away ....find an alternate. The repair process takes at least 2 weeks then parts then back to fix. This thing is bad, bad, bad.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call. It will be 2 years in July since we purchased this top of the line Samsung microwave and this one is not working. I detected a burning wire smell this morning in my kitchen and could not figure out where it was coming from till I opened my microwave to heat my tea and the light did not come on and the control panel was not lit. Thats when I realized that the burning wire smell was coming from the microwave. Really? Two Samsung microwaves within 3 years. I have sent Samsung an email asking for some kind of financial reimbursement to purchase another microwave because I will never purchase another Samsung microwave. I doubt that a reimbursement is going to happen. But I will keep all of you in the loop.

Last month, I noticed the drinks werent cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldnt get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasnt in. Tuesday, the part wasnt in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didnt work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.After spending almost $500, I now had a refrigerator and freezer again after over 10 days. I am so upset. I saved for years to buy a new frig, spent a ton of money to buy it, and loved the new one until this happened. I thought they would do the right thing by at least coming quickly and making the repairs in a reasonable time and at a reasonable cost, but I was wrong. No more Samsung products for me no matter what.

I bought a Samsung Appliance Package from Home Depot. Dishwasher - junk - replaced after 6 months with KitchenAid. Refrigerator ice maker freezes up multiple times. Repair dude comes out, defrosts, mumbles something about airleak, put caulk in. Ice maker still freezes up. Notice that ice is coming out of back panel. Force defrost - nope. Repair dude again - removes all shelves and pulls back panel - block of ice. Informs me that this model has icing up issues. Multiple ice maker freezes ups and rear panel freeze up over the following year. Finally had enough and ordered LG which is awesome. The most sad part is Home Depot charged me $25.00 to make this defective junkbox away.

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesnt work. It heat up 175 and doesnt get any hotter. Its a lemon. That is the last Samsung Ill ever buy.

The ice maker in our refrigerator initially leaked. A repair tech changed the seal to the outer door and suggested not using crushed ice. The ice maker then starting building up a lot of frozen water and the ice cubes jammed when they went to drop. A repair tech applied silicone sealant around the exterior of the ice box. The ice maker continued to jam. A repair tech replaced the electrical board that would help the ice maker defrost and not build up ice. The ice maker then quit making ice cubes. A repair tech said the ice box should be changed. This could not be done because no part number could be made. Another repair tech said the ice maker needed replacement, but he could not remove the ice box because of the sealant. Another repair tech replaced the ice maker by removing one screw and not touching the ice box. The ice maker is making ice but now the ice will not come out of the ice maker. For a $3000 refrigerator this is a terrible ice maker and even worse instructions for repair technicians. Samsung will not stand behind making repairs beyond the first year. The extended warranty company has done everything they can to make it difficult to accomplish repairs.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

Microwave is literally 16 days old and it smokes and sparks! So today we started the process of returning this microwave that is a fire hazard. The call process is ridiculous! The first representative who we called said, “Sure return the microwave” and told us to go to the website. Well that wasnt correct as nothing was there so called back second person said we cant return it transferred us to another dept. as the order # isnt there and cant find us. They hung up during the transfer, go figure...call back and they said, “Will give you a person to contact so you can have it looked at, a shop person technician”...Sooo we called the technician office, they said we’re not in the system 18 mins later and they will start a warranty claim. Whatever that means. Here we sit waiting for the technician office to call to set up an appt. We literally just bought this junk and received it on the 16th of August 2018. Weve been in another state for a funeral so we missed the cutoff, go figure. This $200 piece of junk sparks and smokes when you use it. We will now have to drive this junk to a shop to have it looked at because they refuse to return it after 15 days. And I refuse to have this crap plugged into my house to blow up. Then we will hope that the person there doesnt blow up and is component enough to fix it. So bottom line you will need to set a day off to call many departments waiting for someone to call you back but they will refuse to return your product after 15 days even though its defected. Note: there is a place you can call if the item is defected. They will return it for money back at 30 days but only if it was damaged in transit. Dont do what we did. Stay away far away!

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowes. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

Purchased 3 samsung appliances in 2013 and within 1 year the refrigerator has needed to be defrosted every 2 weeks as it freezes up and the water pools under the crispers. Was 2 days past warranty so therefore I needed to find a repairman to fix and absorb the expenses. Tried calling several appliance repair companies and none were willing to work on samsung products. Still am defrosting every 2 weeks. Have ordered parts online for it and replaced but nothing seems to solve the problems. Just recently the washer that I purchased has been put on a recall and samsung has not responded to me since registering on the site. Went to the samsung site and tried the chat and again nothing, referred to the customer service line. I called this customer service number a couple of days before doing the chat thing and the representative I spoke with told me that if I registered on the site he couldnt help me. I would have to be patient. Running laundry on the delicate cycle makes the drying time 4 times as long and why should I have to put up with kitchen & laundry appliances that say they are energy efficient and carry the samsung name.

Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Have a refrigerator less than one year old with a compressor which does not work, fridge and freezer are not cooling. Samsung Warranty Service has been less than good in co-operating in repairing and/or repairing. It has been 48 hours so far and still no sign of a service technician appointment. Numerous telephone calls to Samsung and numerous online chats with Samsung have proven futile. Have received many promises from Samsung to resolve this issue over the last 48 hours but still without a resolution or a service appointment. I am now requesting a new fridge. Have young children and a baby who requires formula to be chilled. 48 hours of using neighbours fridge and purchasing ice for a cooler. Have spoken with Ken, manager of Public Relations for Samsung, have been told their service dept (Transglobal) would call immediately to set up repair appointment. So far it has been 17 hours without that phone call. STAY AWAY FROM SAMSUNG APPLIANCE. Refrigerator model #RF25HMEDBSR 5 DOOR with water and ice maker. Cost $2498.00 CDN July 2017.

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

I had a Whirlpool for 11 years and wanted a new stainless steel model. I got this 2 years back from Best Buy. I didnt get the extended warranty because I never used it with my old dishwasher and all money was just gone waste. The Samsung brand proved to be my nightmare. I had to call tech service twice in 1 year. Then again after year for which I paid through my own pocket. The dishes are never clean and top shelf never gets dry. I wash all with a soap, rinse with water then again run the dishwasher. If you put the dish without washing it doesn’t get clean. The material used inside, smells like a rubber and I think my old dishwasher was much sturdier than this WaterWall. Additionally, you have to baby it. The door lock gave up after 1 year, so changed it. Now again and again we keep getting error messages. I am just tired of this washer. I will not recommend anyone to buy.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

4 door Samsung Refrigerator Samsung RF23J9011 - Bought this fridge in July 2016 brand new from HH Gregg. A year and half later (Dec. 2017) the refrigerator portion of the fridge stopped working. It was 2 weeks before someone could come look at it. Samsung used a company called MetroTech. I had to pay 90.00 for an assessment and wait another 2 weeks for a part. The problem was with the seal which was covered under warranty as a defect. 2 weeks turned into 3 and the part was installed but it did not fix the problem. So Metrotech advised Samsung to replace the unit which they refused until Metrotech put in another part. Another 2 weeks of waiting and Metrotech put in the part. Upon doing so the inside panel of the fridge was damaged. Plus this did not fix the problem. The 4th time Samsung sent Metrotech out, Metrotech advised Samsung to replace the unit. A unit Exchange process was put in. When I called Samsung they told me they needed a certificate of ownership. I do not have this as it was still being paid for however, the account was in my deceased spouses name financed through Synchrony bank. HH Greg went out of business. Synchrony bank will not let me pay for the fridge because they filed a claim against the remaining balance in probate - even though I tried to pay for it. Probate will not end until sometime in May. Samsung will not replace the defective fridge without it showing the fridge is paid for. I do not know what to do? I think this is horrible and will never buy another Samsung product. EVER.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

Our Samsung dishwasher is three years old. The internal blower/fan has always been noisy, but we accepted it. However, both the upper and lower baskets have rusted through to the point that supports and wheel mounts have completely broken off. I contacted customer support who connected me with an official parts supplier. To replace the two baskets is a little more than $300. The exact same dishwasher is available to buy for $349 new.I think its crazy that two parts that should last much longer are almost the same price as purchasing an entire new unit. Since I now need to buy a new dishwasher, I am definitely not buying a Samsung. As I replace all my appliances, I will be researching other brands, even if they cost more. I was asked to participate in a customer survey, however the survey was to rate their employee in the call center. She was helpful and pleasant. The survey had nothing to do with the company or the product or my issue. Beyond disappointed in Samsung quality.

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

The ice maker freezes up monthly, has to be reset, melt the stick on ice and cleaned out. Also stops making ice. When it does work, doesn’t make much at all-maybe enough for 1-2 large glasses. The ice maker also leaks inside the fridge as well as on the outside. The outside is hard to keep clean. The stainless has streaks from the ice maker leaking.

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

We have used Samsung refrigerator for past 4 years. Now we are facing a coiling problem for last 3 months. We complained to customer care service center but they are not responding properly. 2 times they visit and cost 3000, still we are facing the same. Now they told we are not manufacturing the part required for your fridge, so we are not responsible for this. So here after I will not prefer or suggest any Samsung products in my life. So I suggest anyone get free service from Samsung or else dont preface Samsung products. They are looking only for cost not for customer satisfactions.

Samsung RF4267hars/xaa refrigerator - Bought this pile of garbage, (first new fridge I ever bought and paid 2 grand) and just before the warranty ran out I started having problems with loud noise coming from the back of the unit. Then the freezer stopped working. Samsung blew me off repeatedly until the warranty ran out. An appliance repairman came and said many units having the same issue and took apart the freezer back and used my hairdryer to melt the ice keeping the fan from spinning. Dried everything off and it ran well for a while until the issue returned so periodically I have to empty the freezer and heat the back, unplug the unit and hope it runs. Now the ice maker isnt producing ice. I dont have any money left to replace this unit so Im stuck with this and losing food as well. If there is a class action suit against Samsung, will someone let me know so I can join?

I have had the same issue as many others. I purchased 2013 Samsung French Door. Freezer works fine. Refrigerator has to be defrosted about every 6 weeks! Shame on Samsung. Im on the way out to find an LG.

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerators ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said well if you pay us $85.00 to come out and look at the fridge we will come out. This is totally unacceptable. I didnt buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you dont call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.