Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

Do not buy a Samsung refrigerator! I purchased a French door, bottom freezer, center drawer unit in November 2014. Beautiful appliance! I never really cared for the icemaker, but it made ice so I was ok with it until the unit was 2 1/2 years old. The ice maker began to freeze on the bottom and no ice was made. Then the water began dripping out of the front door dispenser. Fortunately I purchased the extended warranty, but when the repairmen came, on four occasions, there was not much they could do to remedy the situation. Finally they ordered a new icemaker, but then Samsung backordered for over a month then sent the wrong parts. Seems Samsung has completely changed the repair of their icemakers and the repairmen have not installed a new one to their specifications, so mine is the first. Great! Mine will be the Guinea Pig! Wish I had this purchase to do over, and had my $2000 (sale price) back to purchased an American made unit.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

My Samsung refrigerator is 3 years and 2 months old exactly. It stopped making ice this week. I went online and followed directions on how to hit the reset button. Nothing happened so I called Samsung Support. They asked me to hit the reset button again. Nothing happened, so they opened a ticket and told me I would have to pay $80 to have a tech diagnose the problem. There was no further attempt at phone troubleshooting. The tech showed up and asked me to power cycle the unit by turning off the breaker and turning it back on. The ice machine immediately dumped ice. If the FIRST PERSON I talked to did their job and SUGGESTED I POWER CYCLE the unit, I WOULDN’T BE OUT $80!!! I am infuriated.

We bought the dishwasher, ice box and gas stove from Best Buy, they stopped working on the 2nd day that they was delivered on 3/2014. We contacted Best Buy about the problems and they said that we had to contact Samsung customer service. We did and they said that the applicant was out of warranty. How can this be. We just bought it brand new, they said that they were 4 yrs old and out of warranty. The dishwasher was the first to go out, then the freezer on the icebox and now the stove oven doesnt work. I will never buy a Samsung of any kind and wont buy from Best Buy either. All of their products are out of warranty and they told me, Thats why you should buy a extended warranty. Then why do they advertise that they have a warranty for Samsung for 1 yr, 2 yrs etc. And no one will work on them either. Be smart and dont buy Samsung. I wont ever again.

Purchased Samsung refrigerator 3 years ago. Ice maker has not been working properly for several months. After researching this problem, I find it is very common. It has been reported that there was a design change made to the current model to address this. Spoke to a Samsung customer support person as well as a manager. They will not assist with the cost of the service call in any way. I received estimates of $400-$500 dollars. The refrigerator cost $2000. So in three years I am incurring a repair cost equal to 1/4 the price of the refrigerator. We are remodeling our kitchen in several month. It looks like it will be LG for us in the future.

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

RF32FMQDBSR SS - It quit cooling - the refrigerator portion will not go below 45-50 degrees. We went through multiple people. The freezer works, the top part does not. We finally after over 2 weeks get to the point from hearing from the people who order the parts, over a week later - still not parts not estimated delivery date so no idea when it can be repaired. More than 4 weeks later we are told they would just work on sending a replacement refrigerator. Then they tell us that it would be a week or two before we hear back from them again. WE are 5 weeks with no refrigerator and no idea when we can get service. No idea where to go to next to get help or service. The worst customer service I have ever seen. They dont care. They talk nice but do nothing. I build my kitchen around this large refrigerator. This has been a nightmare and is still on going.

I bought a $550 Samsung Stainless Steel Dishwasher and then due to delays in the remodel and a simultaneous divorce, only got around to installing the unit just a year and a few days after my date of purchase. The unit gave an error code - bad pump, and never actually worked. Samsung customer support is the most rude, terrible support ever and there is no warranty based on install date, just on purchase date. Appliance repair said the parts cost for the pump is $350 and Im better off throwing this unit away and buying a different brand. Have the same unit in a rental and it works but really doesnt clean well at all. Dont buy Samsung appliances.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

Dont be fooled ... as we were by salespeople who tell you that Samsung appliances are top of the line. We bought a front loader washer/dryer and French door refrigerator less than six years ago. All three appliances have been repaired at least once. The refrigerator, however, should be singled out as a LEMON -- we continue to have the same problem. We even went so far as to buy the extended warranty which (shockingly) expired last May. Samsung? Never again.

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

Three years after purchase my Samsung side by side completely quit. I contacted Samsung they told me I needed to purchase their protection plus extended warranty which I did. I have had nothing but hassles dealing with Assurant. There is no one in my city that will work on the unit. I have to bring someone from another city and pay travel time. I have done this three times now. I have been without a working unit since November 2014. Samsung built a lemon and they could care less about my hardship. I have spent over $800 in service fees and it still is not working. I will never buy another Samsung product again nor will I ever do business with Assurant insurance company again. I recommend you dont either!!!

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

As our five year old Samsung refrigerator is now trash (model RB2178AB), time to research before replacing. Loved the fridge, no complaints except for twice having to replace the gallon bin in the door. But last week freezer quit and now fridge. Repair person says a freon leak. Not repairable. Expensive purchase for 5 years of use. With a Samsung dishwasher that has required 5 service visits...no more Samsung appliances for this family!

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

Samsung Model DW80J3020UB - I notice several weeks ago that it wasnt drying properly. Couple of nights ago I was getting ready to go to bed when I noticed the dishwasher was still running in the heavy cycle which we never use. I tried to stop the dishwasher but couldnt, it kept going back to the heavy wash cycle. Then the door latch broke and dishwasher thinks its in the wash cycle with the door open. I didnt want to go to bed with fear of the dishwasher start in the wash cycle and flood the kitchen. I took the door panel off and cut the wires going to the motor and the motor kept running, got the door to close with motor still running. Got up the next morning motor not running, went to Lowes and bought a Bosch dishwasher. This Samsung dishwasher was bought in Nov 2015. After reading several other reviews I had to add this to warn people not to buy a Samsung dishwasher. PS Lowes does not carry Samsung. Any more wonder why.

Updated on 01/25/2019: Wow. I cannot believe that Best Buy still carries this garbage, they are going to ruin their own reputation with this crap in their stores. Samsung creates crap appliances, crap. We have had a repairman out to fix the fan. He spent hours defrosting it, did nothing in the end, and charged over $200. The fan is already a few weeks later buzzing so loudly and is frozen up, again. (Told that this is pretty typical)After emailing the repairman multiple times, calling and getting a voicemail that is just random talking and not an actual voicemail message, the voicemail was full. We called Samsung directly after this experience and they advised we get in contact with the repairman to resolve the problem. THANKS. We are out of warranty of course, so they do nothing. Absolutely nothing. We accelerated to the manager or whatever who was a woman in a call center out of the Dominican Republic. She had no advice other than to call another repairman. I will never buy Samsung anything ever again, I will not say good things about them, and I will tell anyone and everyone I know to never ever buy Samsung appliances. NEVER.Original Review: I am so displeased with EVERY Samsung appliances we purchased. The fridge being the absolute worst, it’s been just barely a year and we already have a fan blown, not creating ice and who knows what that loud buzzing was that has quit working. They look great but they are not worth the price paid. Don’t bother, get the brands who know what they are doing.

I had a terrible experience with Samsung. I ordered a Samsung Fridge and within a year and a half the compressor went out. Samsung at first wanted to fix the compressor, but since there were no techs near where I live, they decided to refund our money. It took an agonizing 2 months of trying to get them to give us our money. One customer service rep laughed at me when I asked what would happen if it took longer to get our refund before our new fridge and she laughed and said, “Mam, it’s not going to take that long.” That was only 1 week into the process. One representative gave me a fake # when I asked to talk to someone higher up. They even made me cut the cord of the fridge and take a picture of it and send it to them. I was without a fridge for 2 months and still no refund. They would tell me someone would be calling and no one would ever call. I called at least twice a week if not more and they would just give me the runaround. But would always say not to get rid of the fridge until we get the refund. We no longer could go any longer without a fridge so we went ahead and ordered a new one - Whirlpool this time. I got my delivery date, so I called Samsung to let them know that our new fridge was coming and they would be taking away our Samsung fridge so I needed to make sure that they had everything they needed before it went. Samsung told me NOT to get rid of it until I got the refund. I asked when will I get my refund? Every week, they would say, within 2-3 days and every week would pass and NO REFUND. Our new fridge came and I immediately called Samsung to see if I could send it with the delivery guy because he would take it away for free. They said no. So now we are stuck with our old fridge with nowhere to take it unless we pay $200 to dump it. Samsung did not care, they said it was not their responsibility. I will NEVER buy anything Samsung again! They have the worst customer service and products.

We purchased this Samsung smh1816s microwave in the fall of 2013. By December 2013 the microwave quit working and displayed the SE or 5E error code. Samsung repaired the unit under warranty only after 2 weeks (1 of which was Christmas week) with no microwave. Now (December of 2014) we are having the exact same issue, showing the exact same error code and Samsung customer service and executive customer service refuse to fix the microwave because it is out of warranty. I will NEVER recommend Samsung appliances to anyone else. I too would love to be part of a class action lawsuit filed against this company for selling knowingly defective equipment. You pay $300 for a Microwave you dont even get 18 months worth of use out of.....very poor way to conduct business Samsung!

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

Bought this Samsung dishwasher DW80F800UWS only 6 months ago and have had to call 3 times for servicing for various issues. The first was a broken door latch, second was noises from the pump and not cleaning correctly and finally it stopped draining. For the cost of this dishwasher, there are way too many issues. I will say that Samsung does send a tech out promptly but that doesnt alleviate the frustration of having to call them so many times for repairs in such a short time frame. I wouldnt recommend this dishwasher.

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

I am going to sound like a broken record on here. NEVER buy a Samsung dishwasher!!! Every single part has been replaced, and yet it still does not work! Technician said there is literally no other parts to replace. Yet Samsung says too bad. If its deemed ineffective they will prorate the machine for reimbursement. At this point, its pennies. I think we should all band together and file a class action lawsuit against them. We all work hard for our money, and for them to provide a misleading, ineffective machine is awful. Model # DMR78AHS Serial # A37LG9MS500980B

I purchased this fridge in June 2013. Within 4 months I was calling for a service call - freezing up cause loud grinding noises. A&E service people came out cause I did purchase a 4-year service contract - good thing because 3 months later I had to call the service company. Again same problem - froze up causing loud grinding noises again. 4 months later having same problem. Called A&E service again. They wanted me to unplug the fridge and move all my food to another fridge which I did not have? Told them no I have a service contract and I want it fixed right this time. Had to reschedule to end of August. I will never purchase Samsung anything ever again. Pieces of junk!

We purchased a Samsung glass top slide-in stove a year and a half ago. It suddenly developed a thermal crack on the glass top. After many calls to Samsung, often times they would hang up on me, they denied any responsibility even though the owners manual states that there is a 5 year guarantee on the glass cooktop. They claim they are only responsible for the heating element. I will NEVER purchase another Samsung product. The stove does not get that much use and has not been abused.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however its not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

I own a Samsung refrigerator and have had problems from day one. Plastic rolling bins break easily. Have been replaced twice. Broke again, no longer under warranty. Ice maker stopped working. Refrigerator stop cooling, they do not want to fix due to not being under warranty. Have had the fridge less then 5 years.

We purchased our French door refrigerator in 2009. Since the warranty lapsed after the first year, we have had to have it repaired 2 times each time costing close to $300 and are now in need of repairs again! Same problem, the back freezes up and the evaporator fan breaks. It is almost impossible to find a repairman who wants to work on them for two reasons: you cannot get the parts (each time they have to be ordered from Korea) and they take days to thaw out before you can even open them to do the repair! I have been in contact with the company only to be told there wasnt anything they could do. Samsung has a no refund no return policy and after the year they will do nothing unless you purchase their extended warranty. Every repairman has told me they should not even be sold! And to never buy kitchen appliances from Samsung or LG! I called Samsung today, spent over an hour on hold and was told they will not back their product... I am so disappointed in this purchase!

The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.

I purchased a Samsung refrigerator in September 2009. Since that time I have had to have to ice maker replaced and now the ice maker has to be replaced again. Plus the freezer is not getting cold enough so that is another repair. I am thinking of just getting rid of this piece of junk and getting another refrigerator. Samsung Refrigerator is awful. I have nothing but bad things to say about this refrigeration. I am telling everyone I know to never buy a Samsung appliance.

I gave it two stars because it usually works, just not the quality I expected for $1200, and its very difficult to get information from Samsung, even then, its inaccurate. Our front Burner lights poorly, if at all, Rubber bumpers on the bottom of the grates disintegrate, oven takes forever to heat, and now, the clock resets at random and no ones been able to fix it.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

DW80f600uts - This dishwasher is a piece of crap. After a year or so of normal use, youll probably get a sensor error and itll stop working. To fix it, youll need to replace the sensor. Samsung customer service will be of little help, so youll have to do it yourself. The replacement sensor costs $40-$100, depending on where you live and who you buy it from. YouTube is filled with videos of how to fix this dishwasher, if thats any indication of how flaky it is. It looks nice, and its quiet. Those are the only good things I can say about it. The cleaning power sucks, and it deposits food on dishes. The drying cycle is a joke, as is the garburator or whatever the thing is called thats supposed to break down food (it doesnt). The dishwasher stinks after a day. There are many, many other dishwashers at the same cost that are much, much better than this one. Ours came with our house and its only two years old, so we fixed it instead of dumping it at the side of the road, which was what we really wanted to do. If/when it breaks again, were getting a Whirlpool. Save yourself the stress and avoid the hassle.

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowes. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the smart auto and heavy lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwashers design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. Parts will be in in 2 days and we will be there to fix the dishwasher. February 26, 2014 - I call the service center because they have not called to set an appointment. The parts arent in yet, we will call when they arrive. March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... We will have the part in in 2 days.March 9, 2014 - I call the service center because they have not called to set an appointment. The part isnt in yet, we will call when they arrive. March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their executive customer service team. I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the executive customer service team, who states they dont know why I wasnt called back and they couldnt find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.April 2, 2014 - Samsung never calls back. I call again. Transferred to the executive customer service team. This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the executive customer service team. Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the executive customer service team.April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the executive customer service team and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasnt recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now Im here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... youre going to need it.

What a waste of nearly $900. Samsung has absolutely no customer service when theres a problem(s). Was no help on phone, had an online chat (India, of course) who was flipping through his instructions for code PE and I was told it was a half-load error, whatever and whoever does a half load? I can ditto everything in here, one code after another. Repairman (local) here 2x, replaced main board that didnt work. Did the cleanout cycle a few weeks back and was running well but now code 9E. Looked it upon net, tried the soap thing, NG. Tried banging on left side and running this time, but for how long? If I have to pull it out like another suggestion it WILL NOT GO BACK IN. BTW, the Samsung authorized dealer is 3 hours away! They sent one about 6 months after I got it for rust appearing on the outside of the door and he said rust was not under warranty. This is a stainless steel, inside and out, and theres rust? I agree, NO MORE SAMSUNG! I hope the microwave holds out longer.

I have had several stoves over my fifty-five years of marriage. The Samsung is the very best. It's a flat surface top that cleans very easy. The self clean oven works very well. It has a choice of regular oven or convection. I really like the convection oven. It cooks very well and evenly cooks every thing.

I like the look of the Samsung range. I’m currently on my second one as the first one had lasted about ten years before the circuit board in the back burnt out. I spent about $75 for a new board thinking that it would be good for another ten years however, it only last another two months. Therefore I just bought a new one that looked exactly the same. I had the old one recycled.The new convection oven works much better than the old one. It moves the air in a much better way to more evenly cook whatever is in the oven. This new Samsung seems easier to clean and keep clean as well. I really appreciate that I can still find the same looking model type many years later. The stainless steel finish exactly matches all of the other older Samsung appliances in the kitchen.

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowes. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowes said it was out of warranty so they gave me Samsungs number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasnt too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasnt confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldnt be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, dont answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

I havent had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowes for about $2500 - a real splurge for a single school teacher. I didnt get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasnt working so Lowes told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowes switched it out for another one. I blamed the problem on Lowes, thinking they gave me a floor model. The replacement worked much better until I noticed snow on the right side of the freezer (about 6 months later). Of course I figured I did something wrong. I was still in denial that Samsung would sell a piece of junk for top dollar. I cleaned out the freezer and was careful about closing the door. Then I noticed the food in fridge would be completely soggy to the point where I had to throw things away. My biggest mistake was waiting a year and a half to call them. They told me to troubleshoot and go from there. This past holiday, the snow was so bad that my food was ruined in the freezer. I have gone the rounds with Samsung. They told me it will cost $500 and they will not pay any of it. Basically, what they are saying is it is okay for them to sell a product to a consumer for $2,500 and then expect a repair of 20% of that price in two years. Mind you, I am a single senior who barely opens the freezer or fridge for that matter. I take care of my things and never in all my years had to repair or replace any appliance owned. Samsung needs to make this right. They need to step up to the plate with integrity and replace all our defected refrigerators. Consumers have rights. It is illegal to sell someone something and not have it perform the function it was meant to do. I am boycotting all Samsung products and urging you to do the same. Please, please, please if you are considering a Samsung, please do not purchase. This refrigerator is defective.

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. Its been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

We purchased a Samsung refrigerator model #RH22H8010SR July 2015. After only 2 weeks, we had a brief power outage. When power came back onthe refrigerator panel was flashing. It immediately started warming-up even though power was restored. By the time we saw the problem, the temperature in the refrigerator had already gotten into a warm state and the freezer was beginning to thaw. We could not press any of the settings to restore refrigeration. Only after totally removing power on our wall outlet was the refrigerator able to resume normal operation. The problem, of course, is--- what if we werent home to catch the problem? On telephoning Samsung Warranty Service with our concern, we were told that this is a FEATURE - NOT A FLAW. As of this writing we have no solution to our concern. Samsung seems to have chosen to ignore the problem; and now were stuck with the problem of having food spoil in the refrigerator while were away.

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung HORRIBLE to deal with, keep losing my information. Then get handed off to someone who will get to the bottom of this and never calls back. Get through to same number, guess what... No record of my call but they will get right on it... Keep asking me to use my extended warranty vs admitting it is a defect. Ice maker completely freezes up, stop working leaks... shorts out the board on the deli drawer... replaced 3 times wont stop making alarm sounds from door... 3 ice makers later still same issue... Repair man said, this fridge keeps us in business. Seal is a joke and repair parts already more than a new fridge but Samsung has paid $0.00 so they dont care. We bought the fridge for the ice maker as our son has severe medical condition and his meds/foods need icing at all times. This just sucks for over $3000.00 refrigerator. Samsung do the right thing and replace this nightmare.

We chose this particular stove because of the large cook top surface with clean edges. We have also enjoyed using the built in air fryer on numerous occasions now and LOVE it!!! We are able to cook and entire meal on it with left overs! The controls are easy to understand for the cooktop and oven. If you are in the market for a new stove, you cant go wrong with this one.... You can always donate your tiny air fryer to the Humane Society Thrift Store near you!

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

I bought a refrigerator in February and it stopped working in June. Needless to say I still have a broken refrigerator and Im getting the run around everytime I call Samsung customer service. Im getting told different things. Im beyond frustrated. This company sucks at customer service. I wish I had never bought this refrigerator. 4 weeks is a long time to be without a refrigerator. I will not be buying any more Samsung products. Samsung sucks.

This Samsung refrigerator was bought at Sears in winter of 2011. Model number RF266AEPN. Over the past year, we have had to defrost it twice for several days in order to let the ice melt and soak up the resulting water with towels. I clean the back lower area too but this has not been dirty. The problem starts with the back inside vents icing up and the fan begins to make noise. Eventually the temp rises. This is happening again after only 6 weeks. I have not contacted Sears or Samsung as I know it is beyond warranty but I plan to call anyway. I already know I will never buy another Samsung. I had a Kitchen Aid fridge for over 20 years with no problems. Time to go back to them or GE, I think.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

Samsung refrigerator ice maker freezes up and has issues with temperature. This is a manufacturers defect, a design defect, and Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and Im aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw.

They dont deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didnt. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

I bought the refrigerator from Lowes a few years ago. The model is RFG297. It froze the foods inside the refrigerator. The cold water flow is not working. Ice will be built up in bottom of refrigerator. It is the worst refrigerator which I have ever had. How can I fix it?

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

Stainless steel that is used doesnt clean well and dings very easily. The interior is very well lit and all the glass shelves and crisper drawers are adjustable. How ever on the freezer side the water from the ice & water on the door drips inside the door and the drawer freezes close.

I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.