Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

Poor Samsung customer service! My dishwasher was broken after using it for second time. Fine! A technician came and reported it as an unrepairable issue in Jul. Then, it took 2 MONTHS to get replace approval! However, I got a call from Samsung after confirming with me to replace a new unit in Sep, said there is no available inventory near my area (Baltimore, MD), We (Samsung) are gonna refund you the dishwasher. So far (Oct), the case is still pending, the broken dishwasher is still in my kitchen! Never and ever buy Samsung products!!! Terrible customer service!!! Poor internal communication!!! Im running out of my patience!!!

My Samsung refrigerator broke again. This is the third time since I spent nearly $2000 to buy it new in 2013. But aside from the poor performance of the unit the real problem is the customer service regarding the repair. So far Ive called Samsung every day for the past 11 days and I am on hold again now. Apparently Samsung customer service will listen to the problem you are experiencing, very nicely tell you to expect a call within 24-48 business hours and then throw your information in the trash because nothing happens after that. Every day, I have to begin the process again so in this scenario 24 -48 business hours never passes. Dont buy a Samsung refrigerator. They break and no one is interested in fixing it. Or paying for it. Or replacing it unless you want to box it up and ship it off yourself (they actually suggested I do this!!) There are plenty of refrigerator companies. Please benefit from my experience. Do not purchase Samsung.

Ive come from a string of GE refrigerators that always seemed to disappoint me in one way or another. Most of the problems were related to not holding the desired temperature in both refrigerator and freezer compartments. I also experienced problems with excess moisture in the freezer compartment and ice makers/ice water dispensers that never worked properly. The water dispenser always froze up unless I raised the temperature to an unsafe level. Very poor design. The Samsung French door unit has worked perfectly for about 1 1/2 years, but it does make a lot of strange noises. So far this appears to be a quality unit that works as expected.

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

Seven service calls in the first 2 years. Repair man said Samsung does not design them correctly and the ice maker will never work. He was right. I have to use a blow dryer and an ice pick every weekend to defrost and keep it going so we can have ice. DO NOT BUY a Samsung refrigerator - do your homework and buy one that has good reviews.

Samsung Microwave Model SMH9207ST - We have had a Lowes Tech over 4 times due to our malfunctioning microwave. We love the microwave and its styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isnt safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsungs quality and commitment concerning customer care. Thank goodness for Lowes Extended Warranty as all this would be costly to fix.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

Had this refrigerator 2 years. Ice maker freezes up. Had to replace evaporator fan which burned up due to ice accumulating in back of unit. Unreliable piece of garbage!!!! They should be ashamed of taking money for pure crap. Load it up and take it to the firing range.

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

24.5 cu ft side by side refrigerator in black stainless steel purchased at Home Depot on 02/22/2017 at FULL PRICE 997.20 plus tax. Within 7 days it stopped working and I lost all of my food. I called Home Depot and they REFUSED to assist in any way. I called the contracted Samsung repair company and 12 days later they came to repair it. They did not have the necessary part and had to return another week later... only to not have the Freon to complete the repair. Here I am 8 months later with a broken refrigerator. It is not even a year since purchasing!

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

Had this refrigerator for 10 years and had problems with the freezer size. The service dept sucks!!! With Samsung, no regular appliance repair will touch it since they cannot source any spares unless you are an authorized service center. Result = lousy service!! We had the tech come in last month and after talking to some superiors over the phone half the time, said it was a thermostat issue. No spare on hand despite the fact that the symptoms were well described to the Samsung call in center over 2 calls of 30 mins each. Replaced a thermostat which he claimed was not meant for this model and guess what? Broke down in 1 month and had to call again. Despite asking for not sending the same guy again, they sent him. Fine, this time he opened out the fridge fully and claimed some more parts are defective and could not explain why this could not be determined earlier. Anyway, long story short, we went out and bought a GE fridge and decided NEVER SAMSUNG again.

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

I purchased the Samsung dishwasher model DMR78AHS in November of 2010. Within the first couple of months the upper rack vertical adjustment clips broke. On November 2011 the dishwasher started faulting out with the 9E code. A service man was sent out and ended up replacing the sensor level. Within a week the dishwasher started making this loud grinding noise. The noise eventually went away. November 2012 the dishwasher started faulting out with the 9E code again. The sensor level was replaced again. October 28th 2013, dishwasher started 9E faults again. I will either replace the sensor level or buy another dishwasher. I will never buy another Samsung dishwasher.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

When our Samsung refrigerator died after only 3 yrs., we thought it a fluke and for some unearthly reason we purchased another Samsung. This new refrigerator is so noisy that our guests have actually asked What is that noise? After many communications back and forth with Samsung (wherein Samsung acknowledged the noisiness), and with RC Willey, Samsung sent a technician to our home to inspect the refrigerator, he determined that although the refrigerator is properly working, the loudest noise had to do with the water running into the ice maker which occurs about every 90 minutes. It is a clunking sound followed by a tinny vibration and then another clunking sound. He acknowledged the noise and asked if either Samsung or RC Willey would help us and I responded No. We spent more than $2,100 on this refrigerator and, although the refrigerator is working, the noisiness is embarrassing and even makes me jump occasionally. I requested that we be able to exchange the refrigerator for another model but Samsung has refused. Never again would we purchase a Samsung product and we may also never shop at RC Willey again as they also did nothing to help us. They could have exchanged the refrigerator but also chose not to. I am thinking of filing a small claims as we never anticipated buying a new refrigerator with these problems.

Purchased bottom freezer refrigerator model RF260BEA and 15 months later the freezer stopped working. The service dept set an appt. for me 10 days later. Since it is 3 months out of warranty they will charge $95. When I asked who would be responsible for the $500 of food that will be spoiled in 10 days, they said it was my problem! I have owned 5 refrigerators and never had any problems with them in over 15 years! Tried to complain directly to the company thru computer but no type of communications was available. Very disappointed with the quality of their product and will never buy a Samsung product again. Their service contacts were not at all interested in my problem and their factory service dept response time is not available in a timely manner!

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

Nothing but trouble from these appliances and theyre only a year and half old. Ice maker froze up and Went online and saw there is a class action suit. Called Samsung to fix it and after arguing they agreed to fix it for free. Dishwasher doesnt clean very well if you put too many items in it. Stove had to get a new part but thank god it was still under warranty. The appliance repair service Williston in Long Island are extremely rude. Don’t buy Samsung appliances. Stick to tvs.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The only thing that had to be repaired was the ice maker that kept getting jammed. The fridge is a 4 door bottom freezer. It is a large capacity fridge. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. I really like the large capacity since that is what I was initially looking for.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

Two years ago I purchased a Samsung Side by Side refrigerator RS5267TDWP. The refrigerator portion stopped cooling. I had to throw all my food out. I had purchased the extended warranty. The repairman came out and determined what the problem was. One of the parts I needed was an Evaporator cover. The part number given to the repairman did not match what was in my refrigerator. Samsung insisted it was the right part. They had no other options. So Samsung cant remember or look up what parts they used in their refrigerators two years ago. So here I sit with no refrigerator. All the comments about the ice maker are spot on. The ice cubes freeze in the chute. Whoever designed the ice maker was a sadist. Never buy a Samsung refrigerator. My last refrigerator made by Amana lasted 14 years at half the cost.

I purchased a Samsung dishwasher for my new home and I purchased it 3 months before my house was finished. When the contractor was ready I bought the dishwasher in the box to the new house so they can install it. We moved in the house Oct. 1, 2019. Two weeks ago I called Samsung about the dishwasher wasnt working and explained to the customer service rep that I havent been in my home a year yet. I was advised that the dishwasher is out of warranty and that I can pay someone to come out and check it out. They said the warranty expired at the end of last month. Stupid me I purchased a Samsung microwave, Samsung dishwasher, and a Samsung refrigerator. Im disappointed one because I got less than a year of service out of the dishwasher and two the level of customer service you get when you spend the extra money to get a product that suppose to be good. I will purchase a new dishwasher but it wont be samsung.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

Ice maker problems. Ice bin will not come out of the fridge.. Called Samsung... Took info from me... Gave me appliance company that does their warranted work. Fridge is two months old. Appliance company said it will be three weeks till they can come... I tried to thaw, unplugged it for two hours, used a heat gun & fan for to 2 hrs., but no luck! So we emptied the fridge and will wait a day or so to see if it will come out... Appliance company feels it will happen again... By luck we have a second fridge in the cellar... Way too much aggravation after spending $2600.00 on this unit.. What do folks do who do not have a second fridge? This is the new America. Nothing lasts, way too complicated, and no one who knows how to repair them... Reminds me of the auto companies of the 80s and 90s....

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

The problem with water in the drawers and on floor of refrigerator section is quite common. The drain tube gets iced up. You need to replace the evaporator cover in the refrigerator section. You also need to add a drain probe to carry heat from the defrost heater into the drain tube. Before you can remove the cover, you must defrost ref for 24 hours with doors open, unplugged. To remove rear cover in ref section remove 2 screws along bottom edge and then remove plug in center near top and remove screw under it. Start prying from each side from the bottom. Release 2 plugs at top left. Make sure drain hole in tray under evaporator is clear of ice by pouring hot water down it. Install new probe and install new cover. I think that if you go to searsparts.com and enter your model number you should be able find the correct parts.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit. I will never invest in another Samsung Product. Samsung Customer Service line is sad. We spent Thanksgiving getting food from my neighbors and friends. When guest walk-in our home, they say your appliances are beautiful. What looks Good is not always Good. /Users/princess/Desktop/IMG_1085.jpg. /Users/princess/Desktop/IMG_1083.jpg.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

Bought a Samsung RC 23 French door refrigerator about 2 years ago. I attempted to replace the water filter which I have done several time. The new filter was about 1/4 larger than the old filter and had the same part number, DA29. Contacted Samsung. They said the filter manufacturer changed the filter and that I would have to replace the filter housing at my expense as the unit was out of warranty. Neither the dealer or the service center had seen any notification of this. Samsung says since the unit is out of warranty its my problem. So now I have a $250 repair bill on a unit that Samsung knowing put out with defective/obsolete parts. Will not buy Samsung in the future.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

This dishwasher has been extremely disappointing. We bought all Better Samsung appliances when we bought our home and the Waterwall stopped cycling a few months after we bought it. It took about a month to get someone there to fix it (under warranty). 18 months later its not under warranty and it has failed again. I think we paid around $1,100.00 new so the cost of ownership has been over $350.00 a year. We read horror stories but thought that it was more likely that people upset with their purchase were more likely to leave reviews and that they were probably skewed. They werent. Ill start reading reviews to make our replacement purchase. Lesson learned.

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

I have never had a dishwasher that stinks like this one. And it seems it is a major issue. I made a mistake by looking at Best Buy reviews. Of course now I am pretty sure they are fixed. We redid the kitchen with all new Samsung black stainless. Looks great but terrible appliances in general. Will never buy another Samsung. Jan **St Louis MO

We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told you can purchase an extended warranty. The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, its recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told you are out of warranty, purchase an extended warranty or we are unacceptable to help you! BUYERS BEWARE.

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

Food and liquids have seeped under the seals of the glass shelves. How can I get it out? Soaking does not budge it.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.

I just got a brand new Samsung DW80K7050US dishwasher which retails for $950. To install it, the electricity must be connected (easy) and the output line has to be connected (easy) and the supply line has to be connected (easy). But.. when I turn the water on, I can hear a high pressure leak but see no water coming from anywhere. After a few minutes, a puddle of water comes from under the machine. There isnt a drop of water IN the machine. That means that when the machine was put together, there is a leaky seal or missing washer someplace... And I have to uninstall the machine, turn it upside down and play surgeon for a few hours trying to fix this damned leak. That is ridiculous.Even worse, I have done searches on this, and that problem is not uncommon. Typically it is fixed by the install, but in this case, I installed it. Why should I pay someone $150 to connect 3 wires and two hoses? Its no more complicated than attaching a garden hose. Obviously they dont test their products for leaks before shipping them out.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

Within a few months of our 5-year warranty ending the french door style fridge started to freeze up in the back, causing the fan to stop working properly and the fridge to stop cooling. I found this news article in which they discovered that this is happening to thousands of other people, and Samsung refuses to do a recall. ** There is also a class-action law-suit regarding this matter.I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. I am appalled by them as a company and cannot believe that they would treat their customers so poorly. I will not ever purchase a Samsung product again. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping.

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I dont know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!

We purchased our refrigerator June 11, 2013. Within a year it was not cooling. When I called wholesale appliance they told me to call Samsung. I did. They told me it would be more than two weeks before service. I had food spoiling in the refrigerator. I finally called someone else to repair it. Now six months later it is full of food from Thanksgiving and not cooling again. I am at my wits end. I need to know what recourse we have.

I am going to sound like a broken record on here. NEVER buy a Samsung dishwasher!!! Every single part has been replaced, and yet it still does not work! Technician said there is literally no other parts to replace. Yet Samsung says too bad. If its deemed ineffective they will prorate the machine for reimbursement. At this point, its pennies. I think we should all band together and file a class action lawsuit against them. We all work hard for our money, and for them to provide a misleading, ineffective machine is awful. Model # DMR78AHS Serial # A37LG9MS500980B

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

We bought 1000 dollar Samsung 2 years ago. Only reason we replaced our 300 Maytag was because it was almond and we wanted stainless steel. We went to buy a Bosch but salesclerk said Samsung was better and quieter. So we listened. Im a person who still scrubs all my dishes before hand even though they say its not necessary. We called service and said dishes were still dirty. We tried putting in dirty dishes, different dish washing soap etc. our dishwasher. Every time you open it smells like someone died. When the tech came over he even commented on how new our dishwasher looked and he had no explanation. Its a piece of ** and a big waste of money. Dont buy a Samsung!

The refrigerator is a French door model sold for over 2000.00 dollars purchased at Lowes. Started out Lowes delivered the wrong model, no ice or water in door. They then told me the one I ordered was no longer available so I would have to pay 300.00 more as this one was not on sale. I paid it, was delivered and the doors were put on wrong. Parts were missing. They did send missing parts. Put them in myself. The refrigerator is noisy, there is no fix. Thats The Way They Are. The worst problem is that the tube in the back, behind the back cover, freezes solid, so the water from defrost cannot drain down. So the water fills up the bottom of the fridge and runs on the floor. If you have wood floors make sure you have a pan under it. Samsung has no service in Milwaukee area or nearby cities, then after 2 years offered to cover replacement parts. Problem is I cannot find an authorized service within 50 miles and to come out it would cost 200 plus dollars. Plus they will not tell me what the fix is even though they have this problem with all their refrigerators. Samsung is the worst product I have purchased. And Lowes should not sell appliances. They are no help.

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

There are so many of the reviews here with the exact issue I’ve had with the Samsung French Door refrigerator but I thought I would add my two cents just in case someone may still be considering buying one of these things! The ice maker has been a constant issue and I’ve had repair after repair called in on it. It completely freezes up and stops working, leaks water all over the place. It’s unbelievably annoying. I had the 4 year extended warranty with Lowe’s so I haven’t had to pay for these repairs but now I’ll have to be paying out of pocket for anything. Every couple weeks we have to defrost the ice maker. Lowe’s tells us now that they only consider a product a lemon if the same call is made 3xs in 30 days, well I could’ve met that criteria if I had felt like dealing with service calls over and over. However, had I known that I would have dealt with it. There is a class action lawsuit on this matter. Bottom line...run from Samsung.

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one Customer Care (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is dont ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

Purchased fridge, stove, dishwasher, over range microwave, washer, dryer and numerous TVs. Stove cracked from side to side, I purchased new top and installed myself. Fridge stopped working, called Samsung. Spoke with Roger ** Executive Customer Relations. He know nothing about customer service or customer loyalty. I will NEVER purchase a samsung product and if anyone I know is looking to purchase I will tell them BUYER BEWARE.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

I bought a top of the line Samsung dishwasher two years ago. We have had four repairs and none of it worked. Samsung refused to replace it and we are going to have to go to small claims court. We bought it from Lowe’s and didnt get a service guarantee policy. The dishwasher began stopping during mid cycle in the first six months. Samsung did not want to stand behind their product, which was a top of the line model.

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

I will never buy another Samsung product again! The high-end dishwasher stopped working after three months! They gave us a run-around about the warranty. They tried to say it was an electrical issue and would not send a repair person out until we hired an electrician. The electrician we hired verified it was a bad control panel and not our fault. They finally sent out someone and they confirmed. They were supposed to come back in two weeks to install the new part. We have called over 20 times and Samsung does not return phone calls and claim they will help and then do not respond. They have horrible customer service. We were warned that they never stand behind their warranties, but we bought anyway. Big mistake on our part! We will never buy Samsung again! Please do not make the same mistake we did!

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

The unit was manufactured (read, assembled, as the compressor is made in Korea) in Mexico on Jan 2010. We purchased in March 2010 - over the course of these 4 years, weve had several times when the unit stopped cooling. This last time it has stopped all together. Repairman came to look and told me the compressor isnt working. I asked how much to fix and he said good luck finding someone to do the work as the copper has to be cut, the refrigerant has to be captured, new compressor installed, new solder onto the coils and recharge the coolant. At a minimum he said wed be looking at $400 in labor alone and the new compressor costs $250. Oh and thats only a guess because the problem could be within the electrical system but he (the repairman) couldnt test the computers that control the unit.The thing that totally gets me, as others here have posted, is that older units (which ours is out in the garage and still working like a champ even though for the past five years its survived sub zero winters while still running) is that the new unit is already failing, the cost for repair we might as well buy a new unit and that the manufacturer only has a 12-month warranty - complete crap. I used the online tool to get a repair referral from off of Samsungs website - no call back, no email, nothing. I called and left voice mail to the same, referred to repair shop and still no call back.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

I purchased my Samsung French Door Refrigerator for Home Depot September 2014. It was running fine until I noticed paint bubbling on the edge of the door. I contacted Samsung September 2015 - it was several days before the anniversary of the refrigerator delivery date. I advised the door with the ice dispenser paint is bubbling along the edge. I sent photos. Samsung declared it cosmetic damage. I was not satisfied. They said to have a tech come out and inspect. Budget Appliance came out and said, yes the door was defective. They suggested a replacement of the unit as they believed it was not sound. Samsung refused. I contacted Better Business Bureau. After BBB contacted Samsung they agreed to pay for replacement parts and I the cost of labor. Another technician came out on March 1, 2016 and said yes the door needed to be replaced. I received a new door on March 16 and I refused it because it was black. I have spent countless hours trying to resolve this issue and Samsung could have resolved the issue promptly with either a new refrigerator or door. Now according to the parts department it may take up to 8 weeks to get the replacement door in white. It will be May 2016 before this is even close to being taken care of. Samsung expects me to pay almost $300 in labor because of the faulty design. Do not buy Samsung appliances. Their customer service is rude and their service company they use is in Bogota, Columbia. They took over 4 days to track the wrong part that was ordered.

Bought two fridges. Within 4 months water was accumulating on the bottom of the fridge compartment in one then the second one did same at six months... Replaced fridge fan on both since ice buildup damaged both units... Replaced heater elements on both as they both failed, replaced PC board main on both as well as PC inverter board. One is running. Other has died again with the user-control-and-display-board having failed along with freezer fan failure. Now has burnt insulation smell and no power to interior lights. Repairman was stumped. Considering using these appliances as anchors. Never had so much trouble and spent so much on two fridges. Worthless. Samsung should stick to making phones.

I purchased a Samsung oven just over a year ago. I don’t bake very often so I did not notice the oven has a problem with the temperature. When setting the oven temp. from the get go the panel reads 150 degrees. When the oven ready alarm beeps, the panel displays the desired temp., but the actual oven temp is over 100 degrees less. The oven continues to heat towards the set temperature and reaches it @ 4 minutes later. After & 3 minutes the temp starts to decrease, eventually decreasing by 20 degrees, a temp that it then maintains. I had wondered why the few attempts to bake a cake or two muffins were not successful. This oven is awful and I am stuck with expensive repairs. Don’t buy Samsung appliances! They are truly awful.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.