My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

I will NEVER buy another Samsung appliance! Ours was manufactured in Feb. 2015. Model # RF263BEAESR/AA. We started having issues with the the ice maker and ice buildup and ice buildup on the back of the fridge and underneath the fresh foods tray within 6 months. We have had this fridge only 2 years (but past the 1 year warranty).We thought it was odd, but just defrosted, and ice maker would start working again. This happened about every 6 months... we just thought WE were doing something wrong. Well, I contacted Samsung... even went to the presidents office, after looking online and seeing that this was a KNOWN DEFECT. Samsung basically told us to kick rocks.We paid for a repair guy, and he TOLD US this was a known issue/recall and that some people were getting the repair covered. We have to pay $330 to fix it, and Samsung doesnt care... after spending $3k on a fridge, you dont expect an issue within 6 months. After the office of the president responded telling me, Too bad, you are out of warranty, I will warn EVERYONE everywhere. I will never purchase a Samsung appliance again. They know it is a defect, and they dont care. Buy any other brand, do not buy Samsung.

We moved into a new house and decided to replace the appliances. We read the reviews, thank you for the people who do this. It helps, and saw Samsung got terrible reviews on their dishwashers but nothing bad on the particular fridge we were interested in. There were no bad reviews because this fridge was newer and I dont think enough time passed for the problems to emerge. Model number RF28K9380SR, so we went for it, spent a good amount of money on it and months after we bought it (Brand New) we had big problems with the ice maker completely freezing over. We had the SAME parts break 5 times in less than one year. We have requested our money back or a completely new fridge. After weeks on the runaround and being told its under review we have gotten NOOOOO answers. We emailed and faxed in the repair logs. They have sent their own repairmen out and in less than 1 week it broke again. We are, to this exact day, sitting with an ice maker that has completely frozen over and shuts down. Called Samsung for the 6th time in two weeks to be told, its still under review. Not only is this Fridge an absolute waste of money, Samsung is a terrible company and could care less about customers. WE will NEVER EVER again buy a Samsung product. That goes for everything not just appliances.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TVs.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.

Dual cooler, French door model. RF28HFEDBSR. This model, and other Samsung models, will not adequately defrost automatically. This eventually will cause ice to accumulate on the coils and it stops working. This requires the owner to empty the contents and manually defrost the refrigerator for a day or two. Needless to say, this is major abnormal event! Samsung will not acknowledge nor remedy this problem. Note: This is a replacement unit for an identical model that had other problems.

I purchased a Samsung dishwasher from Sears. I havent even finished paying for it. I called out technician and he advised its $75 for him to come, $170 if he does anything. Apparently, warranty is out before its even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said its not dissolved o-rings but bugs. Bugs? we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isnt enough rinsing agent and wont go. It shuts off if you dont slam the top drawer hard and break a couple glasses. This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. Its a waste of a pensioners money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. Its not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldnt be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

We purchased this range NX58J770SS/AS on the first week of November 2018. That week I worked late all week and didnt use the oven. The next week went on vacation. So back Thanksgiving week, cooked the Turkey and after that may have used the oven 3 or 4 times. So on Dec 18 I decided to bake croutons, top part of oven 400 degree, with about 3 tablespoon of oil on a baking sheet. After 10 min. thought they were done, shut the oven off. Then decided to put them in again for more crunch, turned the oven on. Turned around and in seconds the smoke alarms go off, and look in the oven and blazing flames coming from oven. Turned oven off and thank God my husband had a fire extinguisher out in the garage! Smoke was bad and now white stuff everywhere. Of course called service in the morning, and told them the same story. They sent a repairman Dec 24, took pictures and video for the technician people. I didnt get an answer from them by the end of that week, so I called them to see what their answer was. Their answer was is cosmetically injured. Ask them what that meant, there was oil on the back part of the oven. I said first it was cooked off. And 3 tablespoon of oil would of not caused a blazing flames. So now I have an oven that was told not to use by the repairman, and the people we purchased the oven from. The person I talked to said that was their decision, and end of that story. First I cook for a living and never saw a brand new oven cause that type of flame!

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddahs main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we cant help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.Everyone knows how hot the weather is in Saudi Arabia and the pain I suffered because this world class brand is really awful. I would not recommend anyone to go for this ** brand Samsung ever owing to their awful reliability and customer service track.

We have been without a Dishwasher for 5 weeks!!!! First Company said the Drain hose was too long there 15 minutes and left. Never pulled Dishwasher out from Cabinet. 2nd Company came out found a bad hose on Dishwasher that was a Samsung Part. Dishwasher is only 6 months old & hose has a hole in it. Took a week to get parts and had to raise the roof for Service or it would have been another week for repair. Been on the phone with Samsung so much and took off work until I could have bought another Dishwasher!!!!

We bought our Samsung French Door refrigerator with ice maker about two years ago. All was great until two weeks ago when the ice maker started leaking. The ice coming out was wet and just made a mess. There was no ice being produced in the freezer drawer tray either. Husband took it apart, found the tubing was frozen so he fixed that. We have ice in the freezer tray again but the ice maker still isnt working (despite resetting it and lower the freezer temps). We havent attempted to contact Samsung based on other peoples experience (that it was a waste of time). Disappointing since we too paid a ridiculous amount of money for the refrigerator. We also owned a Samsung plasma TV that bit the dust after two years. Done with Samsung. Also going to contact Consumer Reports as this refrigerator (and many other Samsung products) appear as top picks (which is what prompted us to buy this particular model).

I will never buy a Samsung refrigerator (RS25H5111). Bought new at Lowes and it has been nothing but a problem from day 1 in the short 3 months I have had it. Fan in rear freezes up and is noisy, they replaced, lasted 2 weeks now same problem. Ice maker works randomly, will make ice for a week or 2 then just stop, water accumulates in the drawers. Dont waste your money. Dont buy Samsung!

I purchased the Samsung refrigerator from Sears 1/5/2012. It was a very costly purchase - $2500.00. Shortly after I had it, the ice maker didnt freeze/chill well. That issue was addressed. Then the ice maker didnt give an adequate supply of ice. Apparently, the computer screen/mechanics that controls that was replaced by Samsung. The repairman stated it would need replacing again because the set was all wrong. The ice is not making ice again. It was replaced April 27, 2013.The make-up of the dispensing controls appears to be set up for failure from the beginning. The ice and water are sort of piggybacked to each other and something within this or the computerized screen will not allow them both to work. I have contacted Samsung and they have not attempted to reach out to me to resolve this problem with their product.

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

We purchased this on 8/14/16. Oct 20, 2017. Its completely useless. Lasted 14 months. I have been without a refrigerator for 24 days. Still have two weeks to wait for a part. (38 days total) In the meantime I have a refrigerator with black mold. I have been contacting Home Depot about a refund. Its a NO! I asked for a small loaner. My local Home Depot says NO. I am a very dissatisfied customer. I would give it a zero not a one star. I am on a waitlist to be repaired. This is unacceptable. I want a refund.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

Samsung RF217 - I purchased this model (32) after installing a 36 Samsung in my mothers house. I was impressed with the larger model and expected similar results. My initial displeasure with this model was only two door shelves are full depth, so youre limited to 2 shelves that measure about 6x 10 for tall items. The interior shelves have little flexibility and only allow for a maximum height of 9.5, so a lot of my tall items have to lie down (and hopefully dont leak). But my main complaint is one month after the warranty expired (there is 5 years on the refrigeration system), I began noticing water in the produce drawers, a lot. I emptied and cleaned the drawers till today, finally Id had enough and spent 2 hours melting the ice that blocked the drain tube. Lowes would not cover the cost of a service call since it was out of warranty and Samsung will not admit they have a design flaw. If you research this problem you will find it is a common occurrence, so I cannot recommend this refrigerator or brand until they remedy my problem.

Thanks Again Samsung USA. Well here I am again folks. I talked with a Supervisor from the Executive Desk about my problems with customer support and about the Fridge (Samsung French Door Refrigerator RF323TEDBSR/AA). Wow can you believe they are truly a company that will buy back your product for less than you paid and they stick together on all levels of Customer service? And after talking with him he also tells me I have 14 days from the date of the email of the offer from them and thats the end. Another WOW. So here it is -- 2017.00 Samsung French door Refrigerator, 80.00 Delivery, 15.00 new water line (required), 370.00 Extended warranty, 148.00 Sales tax -- Approx. 2622.00 Total spent 1 1/2 year ago. They are willing to buy it back for 756.00. Should I be happy??? I can assure you I am not. If they admit there is a problem and their warranty ran out last August, why would they be willing to buy it back??? And I am suppose to accept this GREAT LOSS? Not without a fight. I have made many calls to them and emails to get paperwork to them, faxes to them on the same paperwork. And was asked again today to email the original contract again, 4 emails-efaxes they didnt get, 2 phone faxes that didnt show the total price. But this final email today showed it all to the young man I sent to while I kept him on the line. So tell me should I just let it go? And top of it all, their policy is before that refund can come, you have to cut the cord from the fridge, wrap it with labels from inside fridge with S/N and model around the cord and take a picture and wait on your refund. Now common sense tells me that if I do that I will lose all my stuff in the fridge and freezer and wait till their refund arrives and then purchase a new fridge plus fork out about 850.00 to replace it with what I bought 17 months after I bought it originally. I wish I could make some sort of sense out that policy??? Would love some feedback on this and would love for anyone with this sort of issue to also SHARE this so others may avoid what we are going through. Thank you Samsung USA.

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.

I bought Samsung Refrigerator RF26XAEBP in 2010. Less than three years into ownership the compressor needed replacement. Four years into the ownership, the refrigerator started to collect water inside, under bottom drawers as a result of a known design flaw. Samsungs warranty is good only for a year and Samsung would not repair or replace even those refrigerators that were faulty when manufactured if the repair/replacement is requested past the one-year warranty. Customer Service was grossly incompetent, coldly bureaucratic, and well versed in reciting legalese warranty language. Needless to say, Samsung brand will never again be welcome at our homes.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the lemon law apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

I bought this range about 1 year and four months. It just appeared a thermal crack on the glass top. I did not drop anything. I hardly use it, most of the times we eat out. Ive bought the extended warranty and nobody wants to take responsibility. This stove-oven range is extremely difficult to clean. I bought all kind of cleansers but there always are some rusty burn marks around the burners. l had my GE for 17 years and never had any complain. I hate this stove.

Had the oven on 350 degrees and was ready to put my banana bread in the oven when I heard a loud hissing and then an even larger pop and then an even larger burst of flames. My husband cut the stove off from the electrical box and was able to put the fire out, but the electrical odor was sickening for days. I tried to call the repair number on my stove, but it had been disconnected. I have been cooking for 45 years and never had a stove to catch on fire. I am so disappointed in Samsung. I dont have the money to replace the stove, so I am using an electric skillet and crock pot to make our meals. What a pain. After reading many complaints about the other problems with this stove I am lucky my ovens glass didnt blow out while in the self cleaning mode or catch fire when we were not in the house or even worse the burner would not turn off.

Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.

I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem. I thought this was a quality company with quality merchandise. Please read the reviews and do not purchase Samsung. I could kick myself for not purchasing Kenmore. That was what we replaced when we remodeled. Our Kenmore Side by Side Refrigerator was almost 30 years old and still worked. Never had a problem with it. My sister took it for herself after we replaced it with the Samsung and three years later it is still running great. I am very upset and totally dissatisfied with my Samsung purchases.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

SMH9187b microwave - SE error code appeared on this two-year-old unit. I followed the troubleshooting instructions with no results. I had their authorized service tech come out, cost $85, to the house. He said we needed a new control panel, $280. I said, Thats too expensive. Whoops, he found a loose wire. It worked fine for two days then the SE code reappeared. Were seniors so this thing is not abused. Looking online, it seems this unit has many other unhappy owners. It seems to me this may be related to the prior recall.

Bought a side by side counter depth Samsung fridge in May 2014. In June 2015, the fridge and freezer stopped cooling. After THREE weeks of trying to get someone to come out, Samsung referred us to a 3rd place and they finally came. However, we had to get a copy of the original purchase receipt FIRST. Once the guy came out, looked at the fridge, he said it was a coolant leak and the fan was installed backwards. Which really meant the whole thing was burned up. He told us a service tech would be out to fix it in a week. 2 weeks later, we find out that company doesnt fix that problem. So its back to Samsung! We still dont have a fridge and no scheduled spot for it to be fixed. So frustrating. Samsung is junk and they have horrible service. Just because it has a 10 year warranty doesnt mean jack!

Purchased Samsung refrigerator April of 2015 and with 16 months unit is not cooling. On July 11th, 3 days past, when Samsung authorized repair came out and instantly diagnosed unit unrepairable. He issued me a ticket number and told me to contact Samsung electronics and they are aware of the issue and they will inform me on procedure of getting a reimbursement. 4 business days later and no response. 6 days since initial default of unit and no light at the end of the tunnel. Extremely disappointed with Samsung.

Purchased this model 2.5 years ago - have had issues with ice maker ever since. Do your research, issues with Samsung and ice makers (especially this unit) are all over the internet. The ice making function is pretty much so useless. On mine, like so many others (thousands) freezes up, literally turns into a block of ice. Overall, great design and functionality, however, for $2k I expect the ice maker to work.Samsung refuses to take any accountability, as a result, major class action lawsuit is underway by law firms and thousands of consumers to get them to do the right thing for their customers. Its all online, do your research. While I have owed and been quite happy with a number of Samsung Plasma TVs and LCDs, their responsiveness to this serious product issue with ice makers is nothing short of shameful. I had hoped to get it repaired, but a reputable (and Samsung certified warranty service) indicated that even after spending $500 on parts and labor, the problem will most likely continue. So, after spending $2k on this thing, and 2 1/2 years later, I will be buying a new refrigerator/freezer. And, as a result, I will never purchase another Samsung product again. Never. Do your own research, and look elsewhere.

Bought Feb 2015. Worked, but never dried 1 dish. In June heavy light started flashing, repair came out, said he raised hose. Worked for 2 weeks. Can out again - replaced 2 hoses, then decided tub leaked. Accused us of attempting to repair, two elderly women me and my mom. Samsung said that they would refund, not replace as rhe model has been discontinued. Nothing on my receipt indicated that I purchased discontinued item. Now I can get the upgraded model for an additional $200. Bait & switch? So here I am with a dishwasher that does nothing but flash heavy light. Dishes being washed by hand. They now drain in my dishwasher. This horrifying appliance replaced a $25 whirlpool about 30 years old purchased at Habitat for Humanity, which worked perfectly for 4 years. Service America would not repair because it was too old... So much for new. All I asked is for a replacement with stainless front and interior and was quiet. My new Samsung is very quiet, just a lovely blue flashing light.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

I just purchased a Samsung microwave model# me16h702ses and gas range model# nx58h5600ss/aa. The microwave has steam coming out of the sides and the stove top is chipping. Put in 2 different warranty claims, took 2 days off of work to wait for repairmen. Was forced to uninstall and reinstall my microwave or pay someone to do it. Samsung claims that both appliances were damaged by me and refused to repair or replace either one even though they are both within the warranty window. I has purchased a Samsung s10e cell phone which has been replaced 2 times, the speaker phone doesnt work on any of these phones and Samsung refuses to fix the issue. They have horrible products and horrible customer service.

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As Ive seen all the complaints they cant do anything about it. Samsung should not be allowed to sell this junk.

First, when using the center burner/griddle (that was provided with the stove) I am not able to place pans on the other burners. Secondly the Air Fryer is a great feature, perfect for making Buffalo wings without oil, however since the oven is so large it takes longer than a stand alone air fryer. I do love the size of the oven. I can bake a huge Turkey with plenty of room to slide in some large baking potatoes. This stove is a replacement for an electric stove. So happy with our choice. I can regulate cooking temperature on each burner with ease. No burning or over cooking with gas. Baked goods turn out fantastic. Love the ability to use either Bake or Convection Bake.

What a huge disappointment with my 3 year old Samsung Fridge. Last summer my fridge stopped cooling. When we noticed it was accumulating ice in the back panel. After many reviews we defrosted it. This happened at least 3 times last summer. This summer we have had the same issue again. When I contacted Samsung about this they state there is no problem with this model. After careful review I have read many many complaints about this and there is even a class action lawsuit against the company. Very very disappointed. Never buying Samsung products again and definitely making my voice heard.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

On December 15, 2015 I purchased a Samsung French Door Refrigerator. Less than one month after delivery the ice maker quit working, was totally frozen up from leaking water. I purchased this item from Best Buys Pacific. The Geek Squad replaced part of the ice maker but did not remedy the program. Upon searching the internet the above was a known problem with this particular refrigerator. In fact Samsung had issued a technical bulletin on how to fix this problem. In the interim I purchased an extended warranty from Samsung. The same initial problem reoccurred in early December 2016. I took my complaint to the appliance manager at Pacific in Best Buy. He told me this was a Samsung problem.It has now been six weeks and several visits from repair companies the ice maker has not been fixed. It still freezes up, leads water and stops making ice cubes. I was directed to the regional representative for Samsung. Keeps sending out a different repair company without results. Needless to say I am totally frustrated with Samsung and their defective product. I have asked Samsung to replace the refrigerator but upon examining a more recent model the same problem was visible. Samsung continues to sell a defective product. I will be filing complaints with the Texas and Federal lemon laws to try and rectify the above problems. Needless to say I cannot recommend Samsung to anyone.

We purchased a Samsung french door refrigerator in 2012. It has an external ice and water, along with the bottom freezer and a drawer that has various options. Since 2014, we have had significant problems with the ice maker. The repair person has been here 5-6 times attempting to fix what he calls a manufacturing and engineering defect. Apparently he has seen this problem multiple times. It doesnt make ice, then it makes ice but it all melts and refreezes in a solid block. It continued this cycle over and over until it burned out its fan. Multiple calls to Samsung have gotten me nowhere except that I have now spent nearly $1000 trying to fix a $2500 appliance that is still brand new.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesnt deserve 1 star.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

We bought the Samsung Refrigerator Aug.2012 model #RF217ACBP, French doors with Freezer at the bottom. Have been disappointed that it started freezing everything in the vegetable drawer. We have had two different repair companies out to work on it, one of which is authorized repair shop. Within a few weeks it is back freezing the veggies again. We thought we were buying a quality product but now we think not. We are not pleased that the only fix is every few weeks we have someone out to thaw out the line. The repairman has called in to Samsung for a permanent fix. We will not buy another Samsung refrigerator.

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

We bought a three piece kitchen set a year ago. First of all, all three items have issues. This dishwasher is the worst. Error message after error message. Constantly. Now it doesn’t work at all. The water wall is off track. No repairman in our area will touch it. They say parts are ridiculously hard to find and expensive. Our oven is sitting in the dining room, broken as well, unable to use. If I could leave zero stars I would.

Samsung dishwasher model DW80F800UWS was delivered on Nov. 28th. Looked great, but thats it. It left food in the bottom and food would be all over our other dishes too. My wife called the store we bought it from, Corbeil Appliance in Whitby. The sales lady told her she will have to call Samsung. So my wife did and they gave her a service center to call to check out the dishwasher. Now, the dishwasher never worked from the first day. My wife tried the dishwasher a few times and then called the store within 5 days of it being delivered. We should have been given a new dishwasher from the store and they should deal with Samsung for their horrible quality, but the store instructed my wife to call the service center. Can you believe a brand new Samsung product doesnt work the first time you try it and you have to call a service tech check it out? I guess that shows a lack of quality and assurance checks for Samsung. And Corbeil Appliance store should not be directing my wife to call Samsung after it never worked (and she called within 5 days of delivery). Anyways, the service tech came out on Dec.10th and said the sump pump is not working. They will order one from Samsung and then reschedule an appt. The next appt. was Dec.22 and the service tech put in the new sump pump and you guessed it... It did not work. So now it is almost 1 month later and we still do not have a working dishwasher. It is Dec. 23rd. Corbeil Appliances, the store we bought the Samsung dishwasher from does not care because they got our money no matter if the piece of crap works or not. Samsung doesnt care, when I called them they said I needed to have the service tech back. Why?, I asked. Samsung says, Because that is our policy, unless the service tech writes on the service order that the unit needs to be replaced. So I tried to call the service tech and they are on holiday until the New Year.So to sum it up, the Dishwasher was delivered on Nov. 28th and does not work, Corbeil Appliance was called to say the brand new appliance does not work. Corbeil Appliance told us to call Samsung. Called Samsung and we have a had 2 visits from the service tech and the dishwasher still does not work as of Dec.23rd. Samsung and Corbeil do not care that they sell brand new appliances that do not work. Please DO NOT BUY SAMSUNG products or buy from Corbeil Appliances in Whitby. To be continued in the 2016. Maybe the brand new dishwasher will be repaired during 2016 or who knows it could continue to 2017?

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

I have had my refrigerator for just over four years and luckily only serviced once. I only purchased a four year warranty (Lowes) unfortunately and now my ice button does not work. I also do not have all the door shelves having the first one break within 6 months of purchase. It looks as if this product is a piece of crap and my money would be better spent in saving for a replacement.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Ive owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung this is not normal and they say Well its past warranty so you are on your own. Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

Samsung is the WORST. Dont ever buy one, if you see someone considering samsung tell them dont. Let our voices be heard... Thank you.... Any fridge would be better than samsung.

I would like to register my deep discontent how Samsung Appliances handled my order delivery, when I bought the delivery date was Sept 9th, then after 2 days I got a notification from a 3rd party company, XPO Logistics, saying they will only be able to deliver on Sept 10th, then 1 day before they called and postponed to Sept 20th. On that day they postponed again Oct 4th. So Ive been leaving in my house without a refrigerator since then and the worst is that they have the refrigerator in the warehouse but cannot install it because they are overbook or whatever. So please you CANNOT TRUST on Samsung delivery dates and customer service.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.

I purchased your Samsung refrigerator model no: RSG257AARS/XAA, back in Dec. 2013 when I bought my first home. While I am not customarily someone who uses ice in my drinks, there are certain beverages wherein I do use ice, such as with a soda or a cocktail. But for water and or juices, I do not require ice and as I rarely drink a soda or have a cocktail, I cant say the ice maker on my unit has had much use considering I am a one person household.This little to no use of the ice maker is potentially why this problem with the ice maker/dispenser did not appear until July 2014. I first noticed this problem when I discovered a large white shaving of plastic floating in a glass of Coca Cola. It was the size of a coconut shaving and so I removed this remnant and secured it into a plastic zip lock bag. Obviously, I disposed of the drink.I then examined the ice maker machine and mechanism, removed the ice bucket etc. and discovered there were dozens upon dozens of plastic shavings sitting in the cavity of freezer below the ice bucket. Upon further examination I discovered areas on the left and right sides of the plastic housing wherein it was obvious the rotary blades (auger couplers) had literally shredded into the plastic housing and it was quite clear from the magnitude of the scratches, shavings and debris that this was a serious problem.I first received service to repair this problem in July 2014. However, the repair took nearly 4 weeks to conclude, two home visits, shipment of parts, and I had no ice available to me in that time. Moreover, I greatly needed ice to medically treat an injury. Thus, the repair was more than an inconvenience. While the repair included some new parts and a new ice bucket, after the repair, I was hesitant and nervous to use the ice cubes for drinking and would look in each glass of ice.Then just a few days ago (20 Oct 2014), I found a SHARP solid chunk of white plastic floating in my Coca Cola. Again, I removed it and secure it in a zip lock bag for evidence. Upon examination of the unit, I now find that the plastic housing under the ice bucket is again being impacted and hit, only this time the scratches and scrapings are now at the front of the housing rather than on the sides. To make matters worse, on the evening of Oct 21st, I observed small white tiny powder like particles, sitting on the outside stainless steel dispenser tray, which indicates I have been ingesting and drinking micro particles of plastic. I have obtained a small sample of this particle by pressing my finger down onto it and then scraping this fine particle off my finger into a zip lock bag, but it is so small and fine that one could literally not pick it up any other way. It would be like trying to collect a single grain or flake of salt.As of late, I have been enjoying one soda a day, in place of eating a desert, and have been having more iced drinks than usual. Again, this draws me to the conclusion that if only this ice maker and dispenser had had normal American household use, this problem would have most likely occurred immediately. At this stage, my main concern is my HEALTH and how my body has been affected by ingesting micro fine particles of plastic used to make an appliance. To be honest, I am more than upset by the gravity of the situation and I find your customer service to be sub-par. In my opinion, this unit is DEFECTIVE IN DESIGN. Any refrigerator that starts dispensing plastic for a HUMAN TO EAT AND INGEST SHOULD BE DEALT WITH IN AN APPROPRIATE MANNER, and does not even fall within the scope of an ordinary repair.I can no longer trust this appliance to provide me ice! In addition, I will never again use it for drinking ice. NO WAY! NEVER! No matter how you repair it or pretend you did, it is obvious that the METAL BLADES are able to make contact with all edges of the plastic housing and therefore will ALWAYS HAVE THE POTENTIAL to feed me plastic.Next time I see my doctor I will consult with him on this matter. In the meantime, feel free to send me the chemical composition with which this plastic material is made of and I will give that to my doctor. Alternatively, we can send samples to a lab and then I will bill and or sue Samsung. I am outraged at this situation! Period! The fact that you are again going to send me a service repairperson who has NO experience with this SPECIFIC problem is ridiculous. Moreover, two Samsung service repair technicians told me they had never heard of this problem. So all you are doing is putting a Band-Aid on this situation, waiting for the manufacturer warranty to run out so that you will not have to contend with it. So yes, I am outraged. I will never again buy Samsung.In closing, I am attaching photos from last July showing evidence of the plastic shavings and impact to the housing. The current plastic particles are to small to photograph and while this is the same problem, the particles in fact are completely different now in shape and size. In fact the smaller particles and this current situation is way worse because I cannot VISIBLY see the micro-particles in a drink, making this a blatant health hazard. Please review the photos carefully! I would like this case to be escalated and dealt with by your upper management.

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. Were already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Bought a dishwasher that broke down in 6 months. Obviously the product is under warranty and its been one months and they still have not been able to send someone to even come and take a look at it. I would like to know how I can sue Samsung for 1) providing me a crappy product 2) Not honoring their warranty and causing me a lot of heartache by ruining my holiday weekend and my time with my family which I now have to spend cleaning dishes! Worst company and products ever.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

We purchased a Samsung refrigerator in 02/2017. We are now waiting the third time to have it fixed. The major board that controls everything freezes up. We lose all the food. This time it will take 10 days to get the replacement part. We did get the protection plan but the company that fixes the refrigerator never has the parts. It has to break four times with exactly the same problem before they will replace. It is only 2 years old and cost $2500.00. NEVER will we ever buy a Samsung again. Why havent these been taken off the market?

Overall, my whole family is significantly disappointed. We bought both a fridge and an oven/stove from Samsung, and both of them started to malfunction before we were even done paying them off. The knobs on the stovetop are poorly engineered and will easily turn if something accidentally knocks into them (like a pot handle or your arm)--this has led to stovetops accidentally turning on and burning our dinner multiple times. The lower right stovetop also gets unusually hot and the lower left stovetop works unusually slow, even when the knobs are turned to the same setting--this had led to food burning on the lower right stove even when its on low and left unsupervised for just a couple minutes. Dont even get me started on the fridge that has its flimsy door-shelves breaking off (I realize thats a review for another time).

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

Model #: RF261BEAEBC/AA (French Door, Freezer on Bottom, NO ice or water dispensers in the door). I have had to call Samsung services and repair four (4) times for my Samsung Refrigerator in the first thirteen (13) months of operation. Every call has been about the ice maker. I escalated this recurring issue to the executive review board (or whatever they call it) stating that I must have a defective refrigerator (or least a defective ice maker). I said they need to address this issue by replacing the whole refrigerator or issue a recall of some parts or something because this is just not acceptable.The response I got back from Samsung is that this is not cause for any special consideration and that normal repair and service should continue. Their response is what really bothers me. I mean I fully understand that if you make thousands of appliances (or cars or whatever), there will be a couple that will be defective. I have no problem with that - just own up to it and resolve the issue for good. I also understand that no matter how much you test sometimes things can be missed. I have had cars recalled for certain issues, you take your car to the dealer, they resolve the issue (no cost to you) and all is good. I mean it is very weird for them to think that four (4) service requests in first thirteen (13) months of operation is not cause for alarm or at least a closer inspection.I actually talked to the last repairman that came out to fix the problem. He said that he sees a lot of repairs on certain models of Samsung Refrigerators that was/is related to frozen water line for the ice makers. So much so that Samsung did a recall and replaced the heating element (or whatever) to keep ice from forming in water line to the ice maker. He said it was a different model than mine and hence no recall for my specific model number.I suspect that this is the issue for me as well, as water is not making it to the ice tray. I could be wrong though and freely admit something else could be the issue. With this type of customer service, it will make me seriously consider any Samsung products in the future. I am not upset so much with an appliance that has issues. Hey, I dont like it and wish otherwise, but the stick-my-head-in-the-sand-and-hope-this-goes-away attitude from Samsung is really bothersome.

I purchased a Samsung French Door Refrigerator in 2009 at Sears. It keeps leaking water under the cool pantry drawer and freezes. I have already paid once to have this fixed. I was told a drainage hose gets clogged up and overflows under the drawer; defective design issue. Once again it is doing the same thing. The repair man recommended only to buy Whirlpool made in America; he said Samsung is pure defective junk!

My ice maker and water dispenser has not been working for 9 months. The repair technicians seem to not be able to repair and the refrigerator has just about been rebuilt with parts. Still isnt working. Repair technician came out today and ordered 6 more parts. Same ones that have been replaced. The warranty company denied replacement. They would rather pay all that money for parts for same issues. I am so frustrated to have a expensive refrigerator that doenst work and seems it cant be repaired.

The oven door is so easier to open than the KitchenAid that was in the house when I downsized shortly following my husbands passing in October 2019.

Black French door Refrigerator Model # RF263AEBP. After just over 1 year from purchase, we were alerted to our 1st of now 3 water freeze-up in our fridge. In time #1 & 2 noted water on kitchen floor which was ultimately also on the floor of refrigerator section. Warranty was expired. Thank goodness for websites like this and youtube as we determined the problem was water line freezing and ultimate ice back up. Ice was thick all over the coils and drain clogged with ice. After following youtube directions all was fixed and we felt pretty darn happy with ourselves. (Rightly so as based upon reviews here not only do Samsung techs not know what’s going on - there is no fix, thats clear - but private techs dont know either and all just sell you a bill of goods you dont need.)About 6 months later we were alerted to the problem again in the same way described above. Followed the same youtube process and although this is getting old, solved the problem. Its been over a year and no freeze ups. Until 2 days ago. This time no alert of water, simply the fridge was warmer than usual. Rebooted the fridge and the sensor panels. The key here we didnt hear the fan going. Fridge and freezer cold enough but no noisy fan motor (a lifetime issue with this fridge). Again alerted by one of the reviews, we tried to do what we always do but this time it took 40 min to remove the back panel to access the frozen coils. When we finally got it off the fan was still under over 3 inches of ice (fan is on the back panel). Well after another hour of defrosting all ice with hair dryer and clearing the iced up drain.. all was cleaned (only positive occurrence for me) and put back.Well, while ice is gone, this must have been the straw on the camel’s back as even though the fan moves freely it seems the motor probably has had it. Froze up too long. No early alert system which clearly this defective product needs. I am mad. Not at defective product but at the dismissive attitude of this company to all those who have been trying to go through the proper channels. I do have no choice but to call my regular appliance company who I trust. Then Ill decide whether or not to repair or replace. Its a shame because the physical structure Im happy with. But will never, ever, ever buy an appliance that has any association with Samsung in the future...

I love the size and the French doors on top and freezer drawer. But HATE the ice buildup under the crisper drawers that needs to be chopped out every few months, despite the humidity controls...

I bought a Samsung 4 door convertible refrigerator 3 years ago. Several months ago the top refrigerator compartment was no longer cooling. I visited the Samsung website and created a service ticket. Within a couple days I had a Samsung technician at my home to diagnose and repair my refrigerator. After 15 minutes the tech informed me that my refrigerator was unrepairable. The technician said my refrigerator had a 5 yr warranty on the closed system and he would upload pictures and his report to my service ticket and I should expect a call from Samsung within a couple days.Following two weeks, numerous phone calls, and hours on hold I received an offer from Samsung to buy my refrigerator back for the purchase price plus tax. At this point I was relatively satisfied even though my family had been without a refrigerator for over two weeks. That was 5 weeks ago and still no check and no resolution in sight. I have contacted Samsung numerous times and all I get is excuses and runaround. I had read numerous complaints about Samsungs poor customer service, but I was willing to give them the benefit of the doubt; they have failed me. Needless to say there will never be another Samsung product in this house. Appliance buyers beware.

Ive noticed other reviews explaining the same problem. We brought this fridge less than 2 years ago brand new. We did not expect any problems this early on as we have always purchased a french door fridge because of its large capacity. We have a large family and would have to frequent the grocery store all the time if we bought anything smaller. I am sorry I bought this brand and will not buy it again.We noticed pooling of water just outside the freezer and have been mopping it up every morning. We did not know what is causing this problem-where the water inside freezer is coming from and have defrosted the fridge twice now. -which is extremely inconvenient as we cannot use our fridge during that time. We have turned off the ice maker to see if this was the problem but it is not. This fridge is a lemon. Do not buy. So far it does not seem that anyone who has tried to solve this problem has been successful. I am really tired of cleaning up water everyday and will need to save for a new fridge.It appears that ice is forming on the freezer bottom and then melting and spilling out of the freezer overnight and during the day. We recently removed the bottom drawer which over time turned into a bucket of ice. We defrosted the fridge and cleaned it and are now trying to locate what is causing the ice to form on the freezer bottom (which then melts over time and forms water at the bottom of the fridge).

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.