Knobs on stove disintegrate & become nonfunctional & break. This is my 3rd replacement of knobs, & I will need a 4th replacement soon. The first 2 were covered by extended warranty. The knobs when bumped, can easily, cause gas to escape. The can happen with the lightest bump, & is generally unnoticed, by individual, until the strong gas smell is evident!My communications over the years has been extremely frustrating, & unacceptable. I was told that knobs are ornamental by one employee. Another claimed it was my misuse because I left the oven door open. Once someone told me I would get replace the knobs free within a week. They never came! I finally bought new ones for about $275. The plastic overlay on what appears to be a metal knob is beginning to crackle. That means the cylinder that holds the knob on is soon to break. I bought the latest replacement knobs less than 6 months ago. It seems to me there is a sufficient case for a class action suit against LG.

My fruit and vegetables drawers of fridge dries out everything. My mushrooms become dried in 3 days. I had the technician call and got charged for it because he told me new fridges are like this now, you need to wet all fruit and veg and put in a plastic bag to keep them moist. But when I do this I now dont have dry celery I have rotten celery. These bins are just a waste of space. I wish I has never bought an LG fridge/freezer and will be telling my friends. I would NOT recommend them ever!

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

We purchased all new LG appliances for our new summer home. In our third year of use, our dishwasher began to error out with a 1E code and would shut down. We were able to restart it and it would complete its cycle. That worked for a short time and then it started to error out all of the time. We contacted LG and they told us to contact a repair service. We purchased a new part and that did not work, so LG sent us a new control panel. That did not work. We have taken the machine out and put back in, made sure it was level and it still did not work. We now have an immaculate dishwasher that does not work. Now within the last year, our numbers on our stove clock have been burning out one by one. LG does not stand by their products and had an oh well attitude. We will never purchase another LG product.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

We purchased our LG front loading washer and dryer in 2009 from Sears. The dryer model is DLE5955W and it worked beautifully for the first year. Then, all of a sudden, the machine began to cut off mid-cycle and will not dry the clothes completely - particularly on permanent press. We called Sears tech support since we had purchased a 5-year extended warranty on the machine. The technician came out and replaced the ETC board and sensor for moisture. The machine seemed to work for a while, and then the same problem occurred again. This time, they replaced the central board and PLB assembly. A few weeks later, they diagnosed the machine had a sensor failure. Each time, the technicians appeared puzzled and were on the phone throughout the service. While they were very nice, they were unable to fix the problem which continues to persist. This past week, the tech said it’s another sensor and control panel. But when he arrived to replace it, he was told by their technology support team that he didnt have the authorization to install the received part. That phone technician indicated that our ceilings in our home were too high and that the cause of the problem was a venting issue. What we soon discovered was that Sears has a policy that if their technicians arent able to repair the machine after 4 visits, we are entitled to a new machine under the lemon law. This would have been the 4th visit. My husband spent 2 hours on the phone and was passed through every employee in Sears, including their department that determines if the product is a lemon. Weve been buying our home appliances from Sears for nearly 40 years - what a crock of **.

Purchased my $4k LG French door 26 cu ft refrig/freezer in Nov 2015. In June 2017 the refrig/freezer failed and not operable, had to throw all my food away. Repaired with new compressor. On December 26, 2018, the exact same problem occurred! Threw my food away again! the earliest a tech can come is on January 9, 2019! This appointment was after I complained about the first Jan 16th appointment given! Need another new compressor. Prior to this LG, I had another LG and its compressor that failed twice in the 3 years I owned it. Why did I buy another LG? Thought, What the odds of this happening again with a brand new LG. Well now I know. It must be a defective design that occurs repeatedly to a Lot of LG owners! Never will buy another LG!

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

I purchased stove on 17 August 2016, today as I was wiping off the stove top one with Dawn dish soap and soft dishcloth I noted that a spot on the coating of the center grate had peeled off. It looks as though it will spread. I have not used any harsh chemicals, cloths, or abrasive scrapers. I have only used the center grate ONE time. I called customer service and was told to call the parts people since my 1 year warranty had expired, I would therefore need to purchase a new grate! Also, the oven is almost impossible to clean. It requires repeated applications of water and now they recommend adding baking soda and repeat again for cleaning. This is a horrible appliance. Also purchased LG Refrigerator and Microwave. I can only imagine upcoming problems with them. Customer Service simply tells you what they cannot do. Do Not Buy LG products.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

In November 2007, I bought a beautiful, shiny, black French-door refrigerator (model LFC25760SB). In the last 1 1/2 year, it is slowly falling apart. The wide sliding tray cover falls off every time you open it. The digital sensor control has separated from the roof about 1 1/2 inch, blocking all products when using top shelves. This has caused the malfunction of the temperature controls. It has also caused the plastic clear cover snap out of place. Not to mention, it warped from the heat of the light bulb. I have replaced it twice! Now, the rubber stripping is shredding apart at the top, making opening/closing the doors near impossible. I bought this product, replacing a nice GE side-by-side refrigerator I bought in 1989 that was working perfectly! I was just sick of it and wanted a newly updated appliance. Lets just say this - I am pissed at Best Buy and LG for selling the worst piece of crap I have ever owned. I wont even get into the problems I had when 2 incompetent employees delivered this useless ice box! You, people at LG, are nothing but lying, cheating thieves who pray on hardworking Americans! I will never ever buy from you again! When this refrigerator finally has died (which will be shortly), I will go back to GE and get a reliable product. Your products are junk!

After 1-1/2 years my $4000 refrigerator broke, compressor! Thats not the worst part. There is not a technician in my area. I am a single parent and have been without a fridge for 3 weeks now being promised someone will call me. I have used all my money to feed my 3 kids because you can not buy groceries. We have been buying fast food. I had just spent $400 on groceries when it broke! No one at Lowes ever told me there was no one in my area that would be able to service this fridge! If it can not be serviced in this area why sell it in this area!!! I will never ever buy another LG product again! BUYERS BEWARE!!!

For the second time in less than 2 years, my LG french door refrigerator has MAJOR issues. Im not counting the other service calls on this hunk of junk - just the one that two weeks to fix before (bad motherboard) and the one now which is a sealed system (or unsealed in our case). LG is SO UNHELPFUL it isnt even funny. Ive bought a lot of refrigerators over the years, and never, ever, ever have I had these kind of problems. And, if LG actually stood behind their product, I wouldnt be this angry. But they couldnt care less. They read the little scripted message to you over and over again, that when they receive the technician report theyll see what they can do, etc. Probably the same thing as they did the last time, which was absolutely NOTHING! When youve made a purchase of close to $3,000, youd like the thing to work for more than a year without a problem!!! Do yourself a favor, and NEVER BUY AN LG REFRIGERATOR UNLESS YOU LIKE HAVING YOUR BLOOD PRESSURE SHOOT OFF THE CHARTS!!!

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

My girlfriend redid her kitchen 2 years ago. She bought LG fridge and LG gas stove last year. We smelt gas after turning off the stove top then notice it was still on. The plastic on the back side of the knob had cracked so it wouldnt turn the gas all the way off even though it showed it should be off. She called customer service and made her pay for a brand new knob. The stove at the time was just over a year old. Now another knob is cracked so she will have to buy another knob. They are not cheap and this is a major safety hazard esp. if you have kids and youre not home. There should be a recall on these knobs and shouldnt cost the consumer to fix the defect in the manufacturing problem!!!!

It was the cheapest refrigerator that I could afford. All of the rest were very expensive and not worth the price. It was the color I liked and in my price range. However, the storage space can be improved. It can also have more shelves to hold items. Also I think it should have more freezer space. And a wider variety of colors to choose from. Overall I like my ice maker. I really like to eat ice when IM hungry. I also like that I can adjust the temperature settings. There was also room for all my fruits and vegetables.

My washing machine is new. I have never had such a bad experience over a washing machine before in my life. Basically my washing machine is broken, its not working. I have had it for six weeks. They said they would send an engineer to look at it today. They apparently cancelled it and told lies. They said someone had been around. They had not. They lied someone cancelled. I spoke to a manager. He was rude and told me I had to maintain it first. A brand new product??? He was so rude. He said, Why dont you ring trading standards. Which I did. Both Currys where I brought and LG are passing the buck. Trading standards said they are breaking the Consumer Act of 2015. I have filed a complaint with Currys, LG and trading standards. I dont even want a product of theirs in my apartment after dealing with ignorant rude people in LG.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

Problematic since the get go. Clothes stink when they come out. Leaks from the door. Constantly off balance. Started get black streaks on all our clothes and discovered the bearings are gone - only 4 years old. Would never buy an LG again.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowes service on Nov. 6 and didnt receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home. I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesnt seem to care at all about customer satisfaction. Perhaps if Lowes, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?

I have bought on 3/03/2012 with HHGREGG the Refrigerator, Stove and Microwave since was advice were the best, sure the best piece of trash. The refrigerator the ice maker gets jam. When called the technician said wait till it breaks completely. The Microwave the glass in the door came loose and the microwave extractor came on on its own. Been calling for 2 weeks. HHGregg and the warranty dept said won’t fix since it’s not mechanical and LG knowing it’s an ongoing problem said I am out of their warranty. FOR ALL THIS APPLIANCES BOUGHT A 5 YEAR WARRANTY!

I purchased new LG fridge Feb 2018. The ice maker quit 3 months later in late May. I have been calling LG as the ice maker is still under the warranty. LG has scheduled 2 different repair shops and I took a day off from work each time. Each time no repairman showed up. When I called the repair shop they simply said We do not work for free. LG does not pay us. Well Im confused now and Im still calling LG to find a repairman to fix my ice maker - it is now October 11, 2018... This was not a cheap fridge...

LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to hear it over the phone. I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

After reading all of the reviews that I just read, wishing I had read them BEFORE I purchased this $2,300.00 piece of JUNK! I have had nothing but trouble with my LG french door fridge from day one. Icemaker not working, no cold water dispensing, broken drawers now freezer not working. Loud sound from freezer, thinking it was going to catch on fire. The worst of it all is their customer service SUCKS!!! Purchased at HH Gregg. They suck also!!! We even purchased extended warranty!! I get nothing but the run around, it has taken me 6 weeks to get anything acknowledged. Still not fixed, and just received a letter saying there is a lawsuit against LG for this model. Surprise, Surprise!!! Never Ever will I ever purchase anything LG EVER!!!!

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

The LG microwave we purchased went out on us after we cooked the first potato. We had the LG microwave no longer than 2 weeks and had troubles. After working with LG for almost a month to have them fix the microwave LG blames A&E and A&E says there is nothing they can do without LGs approval. This went on numerous times and 3 appointments with the tech. so no microwave for Thanksgiving. Now No microwave for Christmas. Warning for whom is interested in this product that buyer beware! Our Sears Technician said that this microwave seems to go out quickly. I am a General contractor and have been building homes for over 19 years. This has been the worst experience I have ever had. Sincerely, Curt with Nail it Down Construction

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

Had refrigerator repaired and when home it makes a super annoying humming sound. Repair shop told me I needed to load it back up and bring it to their shop. Why... can they not send a person to my home. VERY INCONVENIENT ON MY PART. I work 2 jobs and is not easy to find the time. Please advise on this noisy irritating unit.

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

Note that we have owned refrigerators for over 35 years, so are quite good at evaluating them: we like the LG refrigerator overall, the interior layout and the 2 freezer drawers but, it has several annoying drawbacks/problems: (a) the flipper on the left-hand door, which flips to allow the door to properly close, has an extremely close tolerance, and we have already had a repairman come in to adjust it so the door would properly close (he told us its a common problem and showed me how to do it in the future). (b) The design of the ice dispenser is terrible, as it is nearly impossible to position a glass without some ice chips falling outside the glass, and, if you do not notice that someone has left the dispenser switch in the ice setting (a tiny light indicator) and you want a glass of cold water, the ice dispenser dumps out a load of ice before you can stop it, or vice versa, and if you have a visitor, make sure he/she doesnt go to get ice/water by himself; (c) the unit is noisy, as the case vibrates - if I press against the side the vibration stops, but starts again when I take my hand off; and (d) when it was delivered a small plastic part was missing on the flipper hinge, I asked Customer Service if they could just send me that little part, but no, they said they had to send a repairman, which required 2 visits as he could only replace the entire flipper assembly. We would show a friend these conditions before buying an LG.

I purchased my LG refrigerator Lfx31925sw/00 in 2012, paid 2700 bucks for it from Best Buy. After about six months I started to have problems with it. I called LG and they did some repairs on it. It worked for a little while. They had to come back out to do more repairs. This went on several times until the warranty ran out so I had to purchase a second warranty and finally LG sent another company out to work on it. They had several tries at it. Now that warranty is up and still not fixed I try to call customer service. They put me on hold over one hour, they never answered the phone. And to top it off this refrigerator is involved in a class action suit which hasnt helped me. Here it is 2017. This Refrigerator is a Korean company. Must be North Korea. All I can say is DO NOT BUY LG. You will regret it.

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

We bought our LG side by side, door in door fridge in June 2017. In less than 2 years, our icemaker quit working. We went through all the troubleshooting suggestions and nothing worked. We spent $95 to have someone come out to diagnose the problem... only to diagnose it incorrectly which cost an additional $180. Another service person was sent out and called into the LG center resulting in diagnosis of the heater element in freezer door not working causing the ice maker to not produce ice. We have been told that the entire freezer door has to be replaced which would be extremely costly. We already spent over $1500 on the fridge and to now in 2 years have to put hundreds of dollars into it for repair. Im outraged and disappointed in the quality of this product.

Our LG refrigerator compressor went out. I have been on the phone 4 times for hours and today was told the compressor warranty is only 7 years when I was previously told all was good it was 10 years. They had previously asked for all my information each time and even email of the repair place to initiate the warranty. WORST CUSTOMER SERVICE EVER. What a waste of time. I will NEVER EVER BUY LG again.

I have a nearly new LG refrigerator which is not working. Stopped cooling in fridge and bottom freezer. After waiting on hold for over 10 minutes the customer service rep who doesnt speak English (I kept having to say excuse me for him to repeat himself) questioned me about the product itself. Refuses to send out a technician for repair (even though its under warranty) and has me reset it and then tells me if it doesnt work in 4-6 hours I need to call back. Nope. If it doesnt work, Ill call in a a repair company to come. In the meantime, all my food in freezer and refrigerator will be ruined. Not a great way to run a company.

Supervisor at LG services Leon is the worst and careless person that I ever dealt with. After sending the damaged door and closing the case, knowing that my warranty would be done after few days and on purpose delaying time, was asking me for the receipt, though they have all info about refrigerator. Another way to get rid of another unhappy customer left me no choice but pay for the service... But when installation cost more than a part itself I decided to buy just new different brand refrigerator and not give them a chance to screw me up again... Part of the door came damaged first time. Who knows what happens next time...That is disappointment that LG American brand does such a bad job and have thousands unhappy customers. No matter when they made if you put your name on Brand have Pride and make quality product, but obviously LG supervisor and all other bosses does not care... Not one review was answered or tried to help customer with low quality LG merchandise. Lesson learned. In the future LG brand will never be in my house and Ill try to spread word to prevent people from making mistake by buying LG.

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

Model WT4870CW. My brand new $720 LG washing machine takes 30 minutes to fill with water at each cycle! Hot water turns cold. It actually washes clothes by soaking them forever.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

LG has a good product and they have a good reputation, so I went with them. I had a talk with them regarding the compressor which was bad and the fluid which was leaking. I was without a refrigerator for three weeks and I told them that when I bought it, I had the same issue. When their people came, they changed the compressor and it was fine. But then, the technician told me when they came out for the third time that even if they change the fluid, they cannot guarantee that the refrigerator will work. It might work for a year, it might go bad in one week. But overall, everything is fine and I had a good experience with LG. Still, if the refrigerator goes bad again, I want LG to replace it for me.

LG is the worst thing you can buy, and the customer service is even more worse. I purchased a refrigerator that has only been used for five months. It is completely broken, and replacement is taking two months, and still waiting. When you call them, you will hold forever. Not just me, everybody I knew, who bought an LG appliance, said the same thing. Dont buy LG if you want your life to be good.

Bought an LG, top-load washer, 3 years ago, model # WT1101CW. There are only 3 of us in the household so the washer was used lightly. Last night it decided to commit suicide. The washer plate and the drive shaft assembly broke into pieces while washing a single shirt. I later found out, this was only half of my problem. The following day I spent 3 hours ping-ponging back and forth with LG customer service (which is in the Philippines... ie, broken English) and Encompass, their third-party parts department. Neither can answer any technical questions and will only ask for a part number.I finally received a phone number for technical questions, but upon calling had to provide a service ID number, which I dont have because I am not a certified technician. Now LG is telling me not to fix it myself, but to call a service technician. I called and they said they would send someone out within 7 days and they would look at it and order parts and that would take another 7-10 days. Once the parts arrive they will send a service technician out to fix it. So, I can use a laundromat for the next 2 to 3 weeks, and then pay a hefty repair bill, or I can just go buy another washing machine from a reputable company that actually provides customer service, and in English. Never again LG! Only 3 years and this LG washer will now be in a landfill. If everybody knew how poorly built these machines are and the non-existent customer that LG provides, LG would be out of business. I can only hope at this point.

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

First repair company, Carolina Appliance, was awful. They are LG contractors but the serviceman I got was inept at diagnosing problem. I was told to order the main board to maybe solve problem or just buy a Whirlpool. Needless to say, he diagnosed wrong and Im stuck with a new main board because cant return. And the problem (non working ice machine) wasnt fixed. I called LG and begged them to help. They sent Ramon from Excel. Thank you. Thank you. Thank you! Ramon was professional, thorough, and knowledgeable. He contacted LG service team while here to troubleshoot problem properly. In the end he knew what he was doing and had my problem solved and with LGs amazing service, I have a new freezer door and a functioning ice machine. Thank you LG!

We have been owners of LG appliances for over a decade. We bought them all washer, dryer fridge and dishwasher. We have had problems with several them for which we have received no appropriate support. First it was the washer or all the writing came off the front within 3 months. I was told there was nothing they could do. They couldnt send me new letters to reapply. Oh well too bad. We moved on. Then there was a dishwasher conveniently right after the one-year warranty we had a problem and had to pay $250 for service call for which the gentleman was here for a mere few minutes to fix the problem that most likely could have been fixed over the phone with direction, not costing us $250.Then just 14 months after this we end up getting a pinhole in the drain hose of our dishwasher which floods our sons basement bedroom. Causing numerous panels of our ceiling to be damaged and need replacement not to mention the wood floor below it that is lifting. All these are problems associated with a faulty dishwasher. When we call to report this problem we were told we had to buy a new hose mechanism and that would solve all of our problems. So sorry about the other damage to your home, not our responsibility. So we paid the almost $100 for a new hose, waited a week for it to be sent to us and we had it replaced. Then we come to find out; Oh so sorry your dishwasher must be reset by a specialist. Yep you got it. Another $250 will be necessary to get your dishwasher Ive only a few years back up and running. If the first rep had told us that then the hose would have been covered in the service call.So we are expected to spend $600 on a dishwasher that cost us 800 within a few years. Not acceptable. We ask to speak to a manager. After holding for almost a half an hour we get told a manager will call us back. We are third in line. That was last week. It is now Tuesday and we are still waiting for a return call. I will never again never purchased any LG products whatsoever. I will also share my opinion for these products openly and freely as I am doing with you. I have worked in a manufacturing environment for many decades. What I can tell you is no manufacturer is 100% perfect. But, what shows a great manufacturer is what they do after a problem is brought to their attention. It is apparent LG doesnt care after you spend your hard-earned money on a product of theirs. They will ignore you, push you away and not care whether you buy another Appliance or not because they are of the false impression that we will forget about this and spend our hard-earned money on another one of their faulty products. That will not be the case at least with us. So I warned you check in to the manufacturer and how they deal with customer service complaints before you spend your hard-earned money on anything of any manufacturer but especially LG.

I bought a LG refrigerator... Less than a year ice maker does not work... Stove start button for oven works when it gets ready (stove almost 2 yrs old)... Just got a dishwasher in December 2013. The le is flashing...From what I have read online it could be a loose wire or the motor...really! I see why they try and push extra coverage... defective before you buy it. I can maybe see one product... but 3... all from the same store (hhgregg). BEWARE!

I have call Sears Home Service to repair my LG Refrigerator and the repair service told me that the LG refrigerator is unfixable. Did not know that LG ref. are disposable. No more LG product for me and my family.

I ordered a Part for my stove hood (lsvc302st) in April. It is now June and theyre telling me the part is on backorder till the end of the month. Every time I call the parts on backorder for longer. Play it safe and do not buy Any LG products. Its new and shouldnt have broke this soon. I dont use it a lot.

Numerous features such as dryer door can be left or right opening, wifi support with an app that tracks washer/dryer status and when to run the cleaning cycle. The set is large (5.4 and 5.7 cu ft) allowing me to run large loads without a hitch.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

I will NEVER purchase a LG product. My sister purchased a brand new refrigerator and it stopped working properly after 2 weeks. Around week two she started getting an error code on the freezer control panel and the door alarm started ringing even when the fridge and freezer were closed. She contacted LG and they promised to send out a technician. The first technician came out could not fix the issue and said the door had to be replaced. She waited another two weeks for the door to arrive. The tech came back out to replace the door. Within 2 hours of the technician leaving, the error code returned. She contacted LG once again and a tech was sent out. He said another part needed to be ordered, a month went by before the part arrived.After receiving the part she had to call LG once again and was promised the tech would return. That never happened. She has scheduled two appointments since then and the technician has failed to show. This has been dragging on for three months and the issue still is not resolved. The customer service reps in the warranty departments have poor dispositions and the bottom line is she spent over $1500 for a refrigerator that stopped working properly after 2 weeks. I dont understand why LG has not fixed or replaced the refrigerator. Why is it so hard to get something to simply do what you paid for it to do? LG why have you not resolved the issue? Buyers beware, because this surely could be you.

The stove sensors were broken from time received and never fully repaired. The oven overheats and the temperature is not accurate. The refrigerator’s water to ice maker cracked and flooded the kitchen. They dont make replacements because “they dont break”. The shelves are flimsy and cracks easily. The dishwasher’s motherboard fried after 1 year, and they refused any compensation.

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

I purchase this microwave for $116.00 at Home Depot. It is 3 days over the 1 year manufacturer warranty and last night it started sparking and there are burnt spots on the inside! Only 2 people have ever used this appliance, its been kept clean and properly used. I will never buy an LG again!!

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

Four weeks ago, my LFX25960SW LG Refrigerator displayed an ER dH error code on the front door panel. All of my food was warm and the fridge was not cooling. I called LG (what a circle jerk) and was referred to A&E Service. I called and was told that I would have to wait a week for someone to come out. He came out and said that it was the bimetal heater, which he doesnt carry in his truck and would have to be ordered. It was shipped to my house in 4 days. I had to wait another week for the serviceman to come back. He took off the old one and put the new one in, but when my husband checked the part he took off, it was working. The serviceman said that it might be the circuit board, and that he would order it. A few hours after he left, the error code came back and the fridge was warm again.I wasnt confident that the part was ordered, so I called LG myself to order it and found out that the serviceman hadnt ordered the part. It came 5 days later but we had to wait another week for the serviceman to come back. He put in the new circuit board but within 5 hours after he left, the error code was back and the fridge was warm again. Luckily, we had a small fridge in the garage; but it was getting pretty annoying humping bags of food back and forth. I just called LG again today and was told that they would call A&E and look into the matter, and call me back. As of yet, there has been no phone calls. I guess its going to be another day of waiting for the phone to ring. The time Ive wasted on the phone with LG and A&E and on waiting for the repairman have been very frustrating, and my fridge still doesnt work.I live in Missouri and actually called a repairman I know in Chicago. He told me that he doesnt even work on LG because you cant get parts and theyre nothing but junk. I wish I had known before I bought this high priced piece of crap. I will never buy an LG product again. They do not stand behind their product. Once its bought, youre on your own.

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

I purchased a £1000.00 fridge freezer and have it warranted for 5 years, 2 with LG and 3 years with Curry’s. Fridge and freezer not working after 1 year 9 month. Took 8 days to come out and told me compressor was broke, so new one would take 8 day. After having to take a second day off work nobody turned up or called up to fit the new compressor. Phoned engineer who said I should have been called as compressor was broke so would need to order another. Gave me appointment for further 6 days to wait and I couldn’t get shift off so changed it to the Fri instead of the Wed. Appointment booked in.Few days after engineer should have visited a unnecessary part arrived at our home which would not fix freezer as engineer stated it was a compressor needed. Phone company LG use to fix freezer to find out why this part had arrived. Mentioned my appointment on the fri due and was told there was no such appointment. Even if they come out on fri I have had no fridge or freezer for exactly a month. Terrible customer service and will never buy another LG product ever again.

Have an LG higher stainless dishwasher that has been determined needs to be replaced by tech. Was offered a white may tag and was told only option or 500 dollar cash. Have been trying to get thru to discuss this matter and cannot get thru after waiting hours for some one to answer the phone. No resolution or cannot talk to supervisor. Bad business on your part. No resolution as of yet.

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

We just past the 5-year mark on our DLE3777W and got the diagnosis that the drum would need to be replaced. I asked why the weld would give out. The repairman said, The heat. The heat? Its a dryer! We should expect more out of the premium price we paid for this unit. We spent $360 for the repair fee and had a week without the dryer while were waiting for parts.

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

Wow my fridge isn’t even 2 years old and it’s broken! I have called customer support and twice now techs they were supposed to send out have no showed on me! Its been 2 weeks and my fridge isn’t fixed!

Bought higher-end LG Electric stove, in 2014 and in about 3 yrs the heating elements are going bad. As of 2 weeks ago, the front right element is useless. Now the 2 left elements are acting up. If I turn on the back left one, the front left one also turns on, creating a dangerous (unexpected) hot surface issue. In all the years and all the different places I lived in, weve only had lower cost non-LG models, that never failed. This time we paid more and in no time its going to hell. I will never consider LG for any category of products.

I spent almost $3000 on my fridge in Jan. of 2015. Last week it slowly stopped cooling, we didnt notice at first and then last Friday I realized it was barely cold. Started checking all the food and most was bad. We hadnt been home much so I looked in the freezer for the first time in a couple of days and everything was defrosted. Had to throw away 3.5 trash bags of food. I called LG, they gave me a authorized tech to come look at it, which he did on Friday. Did the unplug thing, wait hours and nothing. He came back on Sat. to tap the system to see if Freon was leaking - we only had 25% Freon running through the fridge which could also mean the compressor is bad as well. This tech was leaving to go on vacation, I decided I couldnt wait a week for him to come back so called LG to get another techs #. Tech 2 came out yesterday and discovered Tech 1 had illegally removed the tap after performing the Freon test and Freon had been leaking out of my fridge for 4 days! He also ruined whatever it is you connect the tap too. Tech 2 said now all my hoses are contaminated and this fridge will be a nightmare to repair, he probably will even decline the job because it could possibly mean weeks of having to come back on multiple occasions to get it fixed. Tech 2 called LG while here, documented everything with their tech support, pictures, videos everything. LG has extended the warranty for us but now they want us to have a 3rd Tech come out, has to be specific one and this company cant get out until the end of next week, we have already been extremely inconvenienced without a fridge for a week and now they want us to wait another week to get the 3rd authorized tech before they will proceed??? I called Tech 2 again today and he said he doesnt understand, he was already here yesterday, he is an authorized technician for LG and he documented everything, there is nothing else for him to do. Just today alone I have logged 8 calls with LG, takes an average of 7-10 minutes just to get where you need to be. If you want to talk to a supervisor they say one will call you back in 30 mins., over an hour later Im calling them back because I have not received a call from a supervisor. At this point Im getting upset and told the supervisor I just need a new refrigerator and her response was well thats not up to you. Very dissatisfied with the runaround Im getting from LG, I bought 4 appliances from them in 2015 and will never buy another one because of their antiquated customer service system. Also, should I be contacting the EPA, is my fridge still leaking Freon but LG says thats ok and just wait another week?? At this point I have lost two days of work, probably about $400 of food and my stress level is through the roof!

I bought this top of the line washer and matching dryer because my wife has never had very much because we both work unskilled labor jobs. She was so happy I even bought the 400 dollar matching pedestals. They look beautiful to this day but they break a lot, cant go 6 months without a problem. Worst set I have ever owned. I wish I would have gone to Sears and got a basic top loader with proven track record. I know I could have bought 3 sets for the price of the LGs. Never again LG. Where is our great Consumer protection agency at? I could have bought her a nice car for the money I have spent keeping these two LGs running since 2006. When I wear my clothes they stink. I guess we need to go back to doing our clothes at the Laundromat.

I suddenly had an issue with my top loaded LG washer. It turned out that there was a recall on my model and LG sent a technician. Not sure what he did but when he left the washer was working but the electrical distribution was not so he simply connected the machine to an extension cord and left! When I called LG back to get retribution they asked me to contact their supplier to make a claim with them.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

Purchased LG French door refrigerator 17 months ago. Stopped cooling three weeks ago and finally repairman came today. Compressor is shot. Could take another three weeks before it is repaired. I have been without a refrigerator for three weeks now. Based on other reviews I can expect the compressor to go out again within 12 to 18 months because LG refrigerators are poorly made but they have a high price tag. I am now stuck with this piece of junk.

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

I loved our LG French Door refrigerator with the indoor ice maker. Some friends of ours even purchased the same model after seeing ours. Earlier this week, the ice maker stopped working. After trying the suggestions in the model, we called for a repair. Within minutes of looking at the ice maker, the technician informed us that we needed a new ice maker. The total cost for the repair--$390! This refrigerator is only a little over 3 years old. I am deeply disappointed with the quality of our LG refrigerator and will think twice before buying another LG appliance.

We bought an expensive $2000+ LG French door refrigerator from Pacific Sales. 16 months later refrigerator stopped cooling and freezing. LG customer service after several attempts to diagnostic and instructions to reply in the refrigerator and wait 24 hrs they finally said to call a certified LG 3rd party. They said this is a common well known defect. Compressor may be covered by LG parts, but back ordered for weeks and labor would be 700.00 and no guarantee it would last more than 1-2 yrs. Called Pacific Sales to see if they can help us resolve issue or help us good a good deal on a new refrigerator. Called twice. They said the manager would call but they never called back and were useless. Don’t back or service their sales. We gave up and bought a new refrigerator from Sears with a 5 yr warranty to be safe. Lesson —- DO NOT BUY AN LG REFRIGERATOR. There is a class action lawsuit against them. They NEED TO ACCEPT THE PROBLEM AND compensate the people that have been taken advantage of with suboptimal technology parts and service and support from all levels. So irresponsible and careless. Embarrassing. LG will eventually go out of business with that record.

LG refrigerator Mod.# LMXS30776S/01 - As many other buyers have pointed out, these refrigerators are garbage. Mine quit within 18 months of purchase, I had a local repairman who replaced compressor and still does not work. I can get no-one to help me at LG, and they have no service personnel within 100 miles of my area. Several people have suggested a class action lawsuit, and I would be a willing participant. I will never, ever, buy another LG product.

We have 5 LG appliances bought in 2011. Washer piece of junk. Today refrigerator shut down. Went back and forth with LG people. Very dissatisfied with their products even after a repairman said washer was deteriorating. Recommend not to buy their products. Wish I didnt.

They were so stubborn and did not want to take responsibility. So they had a workman come out and order basically whole new washer parts to put together. It was ridiculous. It must of cost them twice what the washer cost. When all the ones arrived a different guy came out to put it together. He realized that the problem had been when it was put together at the factory the bleach compartment wasnt hooked up right and had alowed it to seep into the metal parts of the machine. He put what he could together. It works fine now. No more rust but it is loud from having to use part that were somewhat mangled from everyone trying to figure out what the problem was. He did not need to use the outside of the machine or the new drum. I ended up taking them to a metal place to discard. Its a shame I had to fight with LG for two years when this could have been an easy fix. Now I wont purchase anything LG.

I bought an LG washer at Best Buy in 07. After less than 2 years, the gears went in the front load. I purchased an extended warranty through Best Buy and they had a service tech come out and diagnose it. They said it would be too much to fix so they replaced it. I was downgraded but I was just happy to have my washer back. That was September 09. I bought another extended warranty through Best Buy. Now, another 2 years later, it has stopped spinning and wont drain. I contacted Best Buy and they told me that my warranty expired in September 2011. They told me to contact the manufacturer. So I called LG and they said that they will not do anything. I then emailed LG to tell them that I was unhappy and I believe if you pay over a thousand dollars for a washer it should last for more than two years. They then emailed me back and told me again that there was nothing they could do about it and thanks for choosing LG and be blessed. That made me furious . The state of Maine has a 4-year implied warranty through the manufacturer. Dont buy anything LG . They dont stand behind their product.

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

I purchased an LG washer. After the warranty ran out, a tear appeared in the gasket around the washer. It seems like this is a default, this should not have happened in this small span of time. It will cost around $350 to repair plus the technicians fees. Im very disappointed in this machine and would not recommend it to anyone. A class action law suit sounds good to me.

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

I bought an LG dishwasher LDF7774ST. This dishwasher is not cleaning my dishes. I followed instructions from Troubleshooting manual but still did not clean my dishes. I placed a glass that I only used to drink water with; but it did not clean. It came out dirty. Called LG Headquarters - they sent several Local Appliance Repair Co. but to no avail (8 service calls). At this point, LG representative told me and my husband that they have nothing they could do. I urge consumers to not purchase LG dishwashers because they dont work. They look good but life is not good with this dishwasher.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

DRN #**. I have an offer for refund of the defective refrigerator but they dont answer my calls, my txts and my emails. This claim started Feb 5 2021 when my refrigerator stopped working for the second time in less than two years. 3 companies certified it could not be repaired, one of them came 6 times in the middle of a pandemia (and broke a tile in my kitchen with their equipment). 2 months without refrigerator buying ice for a cooler with small children in the house and me being diabetic without being able to follow my diet. Around 100 hours in the phone taken from my work time. I have spoken to at least 30 people from LGE.... I sent sticker with serial number, proof of purchase, address, email.... Not even one call back from LGE and always expecting an email back before 72 hours. Multiple DRNs that got cancelled without even being notified. What kind of customer support is this?

My 2-year-old front loading LG 2050cw has had a mildew smell for about a year. I discovered that it was because of mold inside it and all around the rubber seal to the door. Its a waste of my money. It is 2 years old, so not returnable.