0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

LG True Balance Salesman said they were good. They were new, seemed high tech & efficient. Had to take the first one back. It walked, dont like the one now. It comes unbalanced all the time. The next time Im going to look for a wringer type washing machine with the thing in the center. The other ones are the pits and I wont be purchasing another like it. Too expensive. I do not like side loading washers. It is hard on the back and inconvenient. Fed up with the washer. It continually is unbalanced, doesnt let you know it stopped and have to constantly check it to make sure its still working.

I bought my LG appliances not quite 3 years ago. I did my whole kitchen, refrigerator, stove, microwave, dishwasher, washer & dryer. They were very expensive. I thought I was buying the best. I bought them from HH Gregg. First mistake. They went out of business shortly after. I never received pedestals for washer and dryer, they owed me $150 back but of course I never saw that.The appliances are junk. Microwave is convection but has burn marks on side from first use. Dishwasher wheels fell off right away. Getting dishes in and out almost impossible unless I get halfway in it. I rarely use it because its a pain. My refrigerator compressor went out the beginning of June 2019. LG uses a company called A&E for repairs. When I called them they told me they only had one technician in my area. I finally got my refrigerator fixed today. September 11, 2019. The compressor was fixed 2 weeks ago but the day after it was fixed the icemaker went. I went without a refrigerator for two months and without ice for over 3 months. I have had to buy bagged ice for 3 months.I finally had enough with A&E and the rudeness I dealt with there. I refused them to do the repairs. LG said they got someone else to do the repairs, only thing is they never called him to set up for repairs to be done. Not once but twice. Thankfully I had his number and he made time to fix the refrigerator. His company is called Umbrella appliance repair and his name is Said. Not sure of last name. He is from Williamsburg VA. I would recommend him and give him the highest respect. He came even though they didnt call him like they said not once but twice, they had me wait all day and he didnt even know he was supposed to be here to do repairs. He worked until after 8 p.m.My husband passed away 3 yrs. ago, the person that took my info got it wrong and somehow when they sent the parts to my house, parts I didnt know were coming, came in my dead husbands name. Can you imagine getting a pkg. on your front steps with your deceased spouses information on it. Also during all of this mess my mother passed away. I had family coming in from all over the country and no refrigerator to keep food and no way to make ice. I had people here from Wisconsin, California and Pennsylvania.This has been a nightmare I wouldnt wish on anyone. Over 2 months without a refrigerator 3 months without my icemaker. LG should be ashamed. I would never recommend them to anyone and I promise I will never buy LG products again. The worst customer service ever, from LG and A & E repair services. Debbie **

This is the second time our fridge has broken in 4 years. They sent a tech three times to my house. This last go round to do whatever he did - and it did not fix the problem. How many times are they going to pay these repair people before they decide to cut their losses and just get us a new fridge. I wish they could just give us cash replacement value and we could buy a different brand - because LG is terrible.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

We bought a brand new LG refrigerator sometime around February 2011 for a second house that we visit once or twice a month. It wasnt a top of the line unit and ran about $800. When it was delivered and hooked up, it worked fine and continued to do so until August 2011 (it was about 6 months old) when it apparently quit working with a full freezer and a semi full fridge. We dont know exactly how long the unit was off but when we walked in the house, it smelled like someone had died! The smell was awful and it took an entire day to clean it up. We had trouble getting the smell out and the ice maker wouldnt work so we called LG and they sent a repair person out. The repair person replaced the ice maker, the motherboard and took the entire freezer apart to clean it and we found bugs behind the liner. He cleaned it completely and the smell was still bad so he had me use Lysol (LGs recommendation), bleach, baking soda, charcoal, newspaper but nothing would work. We left to come home and it was empty. We hoped it would smell better when we came the next time which was this past weekend for New Years.The smell was still horrible and we called LG. They said we had to have the repair person back out and he came back and said that the smell was from the bugs decomposing and he couldnt get it out. He called LG to tell them this and they said basically Good luck. We called LG and they said they couldnt help us. We asked to speak to that persons manager and we were connected to Amber, the executive service manager. Amber told us that according to the warranty, we were supposed to empty and turn off the fridge when we leave it unattended to go on vacation. Who does this? Im 53 years old and have owned numerous refrigerators over the years and have never had to empty and turn one off to go on vacation and never has this been a problem. She told us that they would do nothing to help us. When we asked to speak to her superior, she told us that she didnt have one that she was the highest power we could go to. At the end of the day, we got zero help from Amber, the super power woman and will never purchase another LG product. My advice is to either stay away from this company or read the entire warranty before you purchase.

2020 purchased a large LG french door fridge. We have a house water filter that also feeds the refrigerator ice maker and water dispenser. Lg does not provide nor offer for sale a plug to replace the water filter in the fridge. I am forced to replace the filter on a regular basis as no water filter should be used for eternity, unsafe. Lg when informed of the problem took many months to respond that they do not offer a plug. Other makes do offer plugs. LG is holding a gun to our heads to force us to buy their filters. I would never buy an LG product again.

I liked my LG refrigerator when I bought it about three years ago, but its compressor went out, and I wasnt very happy with it a few weeks ago. I love the refrigerator, the way it operates as well as the shelving, and its easy to take care of. But then I noticed my freezer things were getting a little mushy soft in the freezer. A few days later, my son came over and we went through the directions on how to restart it. You pull the plug and let it rest, which we did, and we adjusted some other things. But when I got up the next morning, my whole kitchen floor was full of water. So, he said the compressor went out on it. LG then came out here and put a new compressor in. They also sent me a check for the food that I lost, which I did lose a lot. I appreciate that I didnt have to put any money out, but it was very frustrating. A refrigerator should last longer than three years.

Wow! Before I bought the LG Model WT5101HW in Aug. 2010, I could not find bad reviews on this washing machine. I wish Id investigated further. It is just as noted in other reviews; not enough water in most cycles, not energy efficient (1:09 hr. cycle will take up to 1:55 hr.), water levels will sometimes leave clothes dry and still dirty. Machine has been recalled and fixed by service representative (which took three trips), constantly going UE and adding water, etc. There is no way to shorten a cycle except rinse and spin or spin only. I found the only thing that works reasonably well for cleaning is the Bulky/Bedding cycle. This seems to load the water based on level rather than the weight method. But it always fills it full, so I make sure the loads warrant the extra water used. I am considering biting the bullet on a different washing machine when the extended warranty expires in about ten months. I will NEVER purchase another LG product. Worst customer service Ive ever experienced.

The coating on my LG Refrigerator water dispenser started to bubble and then just fell off, looking like someone damaged it. This happened only 9 months after buying the fridge. I tried to get some explanation and help from LG but they said I damaged it and that it could be fixed only at my cost. So my advice, buy a different fridge. IT is not worth the money or your time. I am sure other companies have better service and products. Never will I buy another LG appliance again.

I am very disappointed with LG product. I have had a broken refrigerator since December 25, 2018. The first time a technician from LG had come to fix it was December 30th. The technician has been coming back every week since then and it is still not fixed. Its only been 17 months since Ive purchased this refrigerator and it has not been working properly for more than two months. I bought it on July 4, 2017. The first repair was on 10/30/17, the second on 03/23/18, and the third on 05/15/18. Now I dont have working refrigerator again. I need someone to take action or I am going to take legal measures. This seems like an issue not just I but many other customers have had and the issue is still not being resolved. Not only is this a time consuming process but also a financial loss. Since not having a fridge for over a month, we havent been able to buy store food and only take out. This not only takes even more money out of my pocket but requires me to take time off work because of all the appointments. Not only is the fridge not working but the last time a technician came on January 25, 2019 he scratched the fridge and left a black burn mark. I am so frustrated and disappointed with not only a product but the services. I would really just like my money back so that I can buy a new, scratch free, and working fridge. I have attached the pictures of the damage.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

Im also having a problem with my washer! I have been trying to deal with LG, but even after talking to the supervisor with LG, they wont send the warranty part to my house. They want us to pay for labor of fixing the washer, even though on the one-page warranty, it says nothing about having to have a technician install the warranty part. I let the company know I will continue to complain about LG to all that I know including Facebook and Twitter! I paid $2500.00 for a washer and dryer. I expect to not have problems with it, and when I do, I want help to my questions and I want them to follow their warranty page they give their customers. I will never purchase a LG product again because the way I have been treated!

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

I have to re-adjust the load twice per load, minimum. Right now, have waited 4 hours for a load. Ive tried all jeans, all sheets, a mix etc. God forbid if you add a pair of jeans or a sweatshirt to lightweight clothes. Trouble finding repairmen as they want no part of LG. Going back to dumb washer. Thought it was me until I found this site. Stay away.

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

LG product do not last- LG= Life sucks because you purchased products from a company that doesn’t back their product. Bought all LG for kitchen. Refrigerator has a bad compressor- no appliance company wants to work on LG!!! Electric stove- buttons work intermittently. Dishwasher bad after 1 month- LG replaced part- then 2 yrs later stopped draining again.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

I gave it 18 months of aggravation washing... I do not see how bumping the clothes around in limited water will get my clothes clean. I use the extra rinse button and my clothes still smell of BO, stains are still there. I am tired of ranting about the washer EVERY TIME I use it... I do not get how they think clothes will come clean with this system. I HATE IT. I HATE IT.

We purchased the LG French door refrigerator LFXS29626 in December 2016. After approximately 18 months of use, this virtually new refrigerator, stopped cooling and required a replacement compressor at a cost of $850. The technician doing the repair said that he is seeing many other “new” LGs with same problem. I can’t tell you how dissatisfied we are with this product and I hope there is a recall/reimbursements for the cost of repair. This is wrong!

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

I purchased the top of the line Steam Front Loader approx. 3 years. ago. My wife and I are the only two that have used this washer, so it was taken care of and cleaned after every wash. I am a Machinist and work on much larger machines, so I know my medals. My wife put a normal size load in and the machine started shaking and smoking. We turned it off and opened the door and smoke filled the room. I contacted LG and explained it to them. They told me to take the machine apart and send them pictures. I did. Man was I shocked to see the cheap metal they use in their machines. It was so corroded, rusted, and full of mildew. When I went to pick up the part it broke into, in my hand. I didnt use any force on it whatsoever. With the RPM these machines put out, if we would have left it on, and it broke someone would have been badly hurt or even worse. I learned my lesson from LG. They do not service what they sell, they dont return phone calls, they will lie to you in a heartbeat. I also learned to read reviews before I purchase again... NEVER ANOTHER LG. I have learned most people that write reviews tell it the way it really is.

The fridge does the job of a fridge which is what we expected. It keeps food cool. We havent had to do any maintenance on the fridge other than normal cleaning. Its also really easy to change the water filter. The water filter and fresh filter are great. Also, that it had a bottom freezer, an ice dispenser and water dispenser in the outside of the door. I like the fruit and veggie crispers and time meat and cheese drawer as well. I also really like that its stainless steel. But I dont like that when theyre are bottles or jars in the in door storage compartments that theyre is an audible sounds that you can hear. It rumbles rather loudly and can be annoying.

I have owned my LG washer and dryer for about a year. Both have extraordinary capacity. Washed a full size down duvet without issue The washer adjusts water to load size and uses the least amount of water needed. I do not understand how it cleans perfectly using so little water. The dryer uses a cool setting for normal. Heavier fabrics come out damp and need an extra dry cycle to finish. Towels dry completely on the heavy duty cycle. Wrinkling is not a problem.

Model # wm2688HWM: We bought this washer from HH Gregg 5 years ago. The extended warranty was for 5 years. The door on the front of the machine is broken or is not sealed right, 4 different times in the last 5 years. Now, it is doing it again, both leaking water and not sealing. Now, there is no warranty. I feel that LG should replace this washer due to the trouble that we have had with this $1,200 unit. I have receipts on all that was done. This is a lemon!

We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) Its been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesnt mind me using their oven to cook my meals.

Been without a refrigerator for 2 months and LG doesn’t care. Shipping the parts takes forever and they don’t care about their customers. I called them many times. Living in AZ without a refrigerator is non human. Why do they charge so much and then not care. So sad. Will never buy LG products again.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

I bought an LG refrigerator model no. GC-305PS on 16th August 2013 in Brisbane. In February 2014 I noticed the paint on the fridge handle peeling off (small spots). End of March 2014, the peeling is getting much worse & I contact LG by phone. I am requested to send photos of damage by EMAIL & did so. One week later I receive an email informing me the peeling is due to “ROUGH HANDLING” & the company is not responsible.I asked a friend of mine (a spray painter) to check it & he informs me the peeling is mainly on the edge & curved surface where the paint has been applied sparingly. Maybe LG should look at better paint application from the get go. Apart from this, SO FAR no other complaints. I have had other LG products (DVD & BLU RAY) & have received good results with repairs. So maybe this is just to do with the WHITE GOODS SECTION.

Dont buy an LG refrigerator! I paid too much attention to the breakdown of the refrigerator, and it has been a month and a half since it broke, but it is still the same. I used it so far with a 20% discount on the LMXS28626S in June 2018. When I opened the freezer around the end of January this year, everything was melted. I called the LG Customer Center and changed the compressor on February 10, and it broke two days after fixing it. I called the repairman who came last time and came in a hurry. After checking, he said that he couldnt fix it.. There was a leak somewhere inside, but he couldnt find it. He contacted the repair center and said they would fix it. There was no contact even after waiting.When I called the customer center, they said that I had to talk to a repairman at the site, and that he would send the repairman again. And 10 days later, I finally got the case number... When I called the customer service center a few days later, I used it for almost 3 years, so I subtracted what I used and gave a refund. I got a 20% discount, so I couldnt buy the same refrigerator with that money, so I asked for a full refund if I would give it a refund. He said there was no such thing in company regulations. I would use the refrigerator for more than 10 years if it wasnt broken. What does it mean for you to make such a product, and the consumer will suffer the loss?? They tell me to clean up the broken refrigerator. Its not in company rules... Your company lost more customers because of me.

We were so happy with our side by side refrigerator. Until after 3-1/2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 17.5 years. I purchased this more expensive refrigerator as I thought LG was a good brand (also bought a stove & TV by them). We tried the diagnostics available through the SmartThinQ app, and it says there is nothing wrong with it. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair. I looked at appliance repairmen from the LG site, and the two closest to me are based out of a home and an apartment. Seemed a bit sketchy. Also found that LG replaces the condensers with the same faulty condenser, so I looked elsewhere for a professional repair company. Very disappointed in LG as I had been a happy customer up until now.

Ive had my LX228968SB 26.8 cu ft 3 door french door for 4.5 years and it has maybe worked right for 1.5 years... Have had 3 service tickets and the compressor was just replaced 6 months ago and is out again and so I have been without a fridge now for over 2 weeks, during the hottest time of the year and Ill just say it, LG doesnt care. Working with LG customer service has literally been the worst experience Ive had with any company, EVER!!! I cannot even begin to explain on how bad and unhelpful they are or how many times Ive waited on hold only to get dropped (it literally just happened) or transferred and dropped.This is one of my favorites. When I called in several weeks ago to set up an appointment, they said that Id be contacted with 48 hours... Well, after 57 hours I reached back out and they told me since they couldnt find anyone to repair my fridge, they cancelled my appointment, when I asked them when they were going to tell me?.... Crickets. Then I tried to reschedule and they said they get 3-5 more days to do that, excuse me, what??? I am currently trying to get a refund on my fridge and hopefully some of the $1K worth of food I had to throw or give away... Fun fact; LG only does up to $300 and if you fill out one question wrong on their form it tells you that you arent eligible and it locks you out, awesome, right??? Bottom line, quality, at least on their refrigerators is awful (class action lawsuit out against them on their compressors) but customer service is even worse, NEVER buy LG or pray you never need to contact customer service.

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

About 5 years ago I spent thousands on an LG double door fridge/freezer and the washer/dryer combo. The fridge motor died 2 xmases ago and as they were shut, we lost $4-500 worth of food. Then there was an issue with the washer within 2 yrs., cant remember exactly what. Had that fixed. A few days ago I noticed one of the internal arms inside the washer had come off. I thought it was just a case of hubby screwing it back in. NO. The whole machine has to be taken apart to fix. The other arms are loose too. Its cheaper for us to buy a new washing machine. Its 5 yrs old. Im beyond furious. Never buy LG. Its JUNK.

I purchased a French door stainless steel unit, Model number LFX31925ST. The compressor stopped working. I contacted LG, we went through a series of diagnostics, and the LG technical support folks confirmed that the compressor was the likely culprit, and that the compressor was under warranty. The first two service providers provided by LG would not service my unit. I called back. I got another LG recommended provider who did come out and perform a diagnostic, confirming not only had the compressor failed, but that the heat during the failure melted the internal coils, rendering the unit in their opinion non-repairable. This report was sent to LG tech support. LG tech support then claimed that they needed more info from their recommended technical service, requiring that I pay them again, to come out, disassemble the unit, take pictures, and concurrently be on the phone with LG Electronics. All this was done, with a promise from LG that this would get reviewed by their technical managers and that I would hear back by the close of business. Hearing nothing back, I contacted LG again the following morning (10/3/2018) and was advised by LG that they had not received the pictures so they were still waiting. Since I was standing by the vendor when he sent the pictures, and the LG tech support person was still on the phone at the time, this claim was dubious at best. I have now been without a refrigerator since 09/19, with no known resolution path. I am a Sr. VP of Operations & Quality, and this is the worst customer service experience I have encountered from a major corporation in my lifetime. If they are not going to honor their warranty, they should have the decency to say so, so I can shop for a replacement.

Top loading washing machine LG wt1101c purchased at home depot - My concern is the excessive amount of water that it uses. I set the controls for bulky bedding for a test run. After many starts and stops in its cycle it finished its cycle. Then to my surprise it used 18 gallons of water in the wash cycle and an additional 18 gallons in the spin and rinse cycle. I have a 40 gallon hot water tank and it used it all… (I have a double wash tub that the used water is pumped into, dim 19-19-12= 4332 cu inches) 4332/231 = approx. 18 gallons per each side 18+18=36 gallons on a washing/rinsing cycle. There must be some cycles that use less water. The machine I understand, weighs the load and adds the correct amount of water. I have asked LG for a chart or list showing how much water per pound is used or for each setting. I received NO REPLY. There is nothing in the operational manual giving this information. Also there is a digital readout on the control panel that means nothing. For instance If it says 54 and it starts its countdown the washer will do a series of rotational jiggles and the countdown stops and does not keep track of the time correctly (it may say 54 but it takes 70 before it stops).The washer looks good, washes clean but the instruction manual needs to be rewritten to address these items and take into consideration this needed information. Thank everyone for permitting me to list my complaints and suggestions. If and when these suggestions are addressed I would like a revised instruction manual to be sent to me.

I bought this three years ago after doing a lot of research. I never thought I would need to buy more of a warranty for this unit. Two people and basic regular use it’s not working anymore. I lost all the food in my freezer and likely the fridge. I’ve checked under the unit and checked the coils and the fan is blowing and the air coming out is really not cold. My freezer is approx 40 degrees. Really sucks to spend so much and have nothing three years later. My last was an Amana and lasted a long time! So disappointed????

Like the lighting; like the french doors; like the size. Have had problems with ice maker freeze up; frost build up around the door vents that feed the ice maker and most recently a complete failure of the cooling to both refrigerator and freezer compartments. Entire food contents had to be discarded. A major nuisance for a refrigerator with this price tag. Waiting for warranty repair. Will see how that goes.

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

We purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. Called LG and they stated, Nothing wrong with the unit. In March of 2016 the refrig stopped cooling altogether. Called LG and they stated, The compressor went bad. Called a repair company. The compressor is covered under a 7 year warranty. The labor charge was $706.34 including trip charge, labor, Freon, and small parts.After the unit was repaired and returned several days later the display on the front panel had error messages. The water dispenser and ice maker stopped working. A new problem and another repair cost of $338.60. For a $3,000.00 refrig to last only 5 years is unacceptable and repair cost to date of $1,044.94. The repair cost is more that 1/3 of the purchase price. We will never purchase any other LG products nor recommend them to anyone. Buyer beware.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

Horrible, horrible, horrible! Bought my LMXC23746 French door refrigerator in 9/2015, It was scratched during delivery and had to wait nearly 4 month for another. 5/2016 it wasnt staying cold. LG rep walked me through some steps and it worked for about 10 months. Then it happened again, but this time the water also had leaked from the ice maker because it had defrosted and we were out of town. This time they told me to call a repairman and the rep gave me a phone number to call. Long story short, after two repairmen, a new main control board, a new compressor and about $600.00 later, it is now 9/2017 and yep, problem still exist. Will never buy LG again. I would sign up for a class action suit for sure if there is one.

Many years of faithful service. Washer Gets clothes clean. Quiet. Dryer doesnt cook hot, so can take clothes out damp that dont need total dry. Run loads with bleach periodically to prevent mold. Occasionally bleach spots show up on subsequent load clothes.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

Major component replaced via an extended warranty after 2 yrs. Compressor died 3 months later. Labor not covered. Decided to trash a $3500 refrigerator rather than fight for another defective compressor and lose another $600. I am one of thousands, google this problem. Where is consumer protection?

We bought a wonderful french door stainless LG frig with all the features we wanted. Twice we woke up and the fridge temperature was above 45F. We thought that we left a door open or the power had gone out. On the third time - with water everywhere in the kitchen and the interior temperature above 50F we called LG and asked for repair. The fridge is less than 15 months old and we paid $2975. It took most of the day to get through all of the automated phone questions, when we finally spoke to a person they said that they would arrange for a repair company to contact us. That took 3 days before we heard from a company (who gets 1 star reviews on yelp) and it took more than a week for them to schedule a repair person who confirmed what LG told them needed to be done. It has been more than 3 weeks and we still do not have our refrigerator repaired. We have had 3 canceled repair appointments and one that did not show up. LG needs to do better than this. We purchased the top of the line refrigerator - this is our third LG fridge and two of them have had problems but their lack of response for repair is unbelievable. We actually got a call from them asking about our customer service experience - how about terrible? We are living out of an ice chest and all of our food has been ruined 3 times. And we still do not have a working fridge.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We purchased a model WM3270CW Front Loader washer from Best Buy on 06/25/18. This machine was only used very carefully in our home. After washing a small load of pillow cases and face cloths I removed them and dried them in the dryer. About two hours later, on 8/30/19, we were sitting in another room of our condo and heard a loud crash. I walked around trying to find the location of the noise. It had come from the washer. The glass on the door had imploded into the machine tub. The door was ajar for air circulation so some of the shards also were on the floor of the laundry room. About an hour later there was another loud sound. This time the outer edges of the part of the door that had landed into the tub exploded off.After various calls to LG and lots of conversations to try to get rid of me, I was told that they were referring this problem to their safety department. They kept promising return calls within 24 to 48 hours but they never came. I finally was given a case number and was connected to their Escalation Team Department. This last conversation resulted in a visit from a technician from A&E Factory services on Sept. 10. He informed us that there is no record at LG of a door ever imploding. He said that LG believes we hit the door or caused the problem ourselves. We did not hit the door. No one in our home hit the door and there is no way that we caused the problem. We did not cause the glass to implode!We are fortunate that there was no one in the room to be injured by the flying glass when the door imploded. I believe this machine needs to be recalled. There is a serious safety issue here that LG is not willing to recognize. Thank you for reading this. As you can see I am very upset. LG is really just trying to get rid of me and my complaint. They said this has never happened before. Now my online research has proved that this has happened to other people with LG machines. I am concerned about even using this model LG if it is ever repaired. We had a previous LG Front Loader for 8 years and had to replace it because of leaking and mold. I still have the dryer and bought this one so it would look almost the same as the dryer.We were told that the mold issue has been taken care of with the way to keep the door ajar. It is much newer and is obviously not as well built even though the other one had several bad issues such as mold and leaking. I would never buy another LG appliance. The company does not want to know that there is a fault with this current washer. Someone could have been seriously injured.

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

So, This was a great fridge for about 4 years. Then it stopped making cold. We have been without a refrigerator for over 1 month. Monday 5/20/19 will be the 7th time a tech has come out in an attempt to fix this piece of garbage. Im sure he will replace a part, leave, and it will continue to not work. Then next week a tech will come out again, pick a single part to replace and leave. Ill wait another week and he will come replace that part. Im pretty sure after compressor, valve, drying unit, main circuit board, and capacitor you could have replaced the fridge twice for less money. So, keep paying the techs to waste my time and rest assured I will never buy another LG appliance as long as I live.

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

In less than two years it failed after a power outage. We replaced the tiny fuse, deliberately hidden to make repair very difficult, and installed surge protection. A year later, it no longer cools properly, either in fridge or freezer sections, underscored by its inability to make ice. It is very sad since the design itself is good... but the electrical and technical components are not worth it. Buying a new fridge this week, it will NOT be an LG. We used to have an LG microwave oven as well, it was truly odd. The child protective device prohibited basic usage by adults. We also replaced it with another brand.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

Pricey fridge. Broke in 2.5 years. LG unable to schedule an appointment to fix for almost an entire week. Tried to call local repair shops. No one will touch it. They say it all has to go through LG. Like buying a Porsche but without getting service to justify the hideously expensive product. Would never buy this line of appliance again.

I purchased a new LG Top Control Dishwasher with QuadWash and EasyRack Plus from Costco and it was delivered in February. In June, it totally quit working. Costco/LG sent a repair person twice over a course of almost 3 weeks. It still doesnt work and the repair person said it could be a couple of weeks before he returns with what he hopes is the part to fix it. I expect better from both Costco and LG.

June 2011, we decided to replace our kitchen appliances. Not because our 27 year old Kitchen Aids did not work, but that they looked very outdated. After very much research, we decided on the LG 4 door LMX 28994 refrigerator with the Converta drawer, the LDF 7932 Dishwasher, and the LMS 2073 Microwave Oven. We choose to purchase a GE Monogram dual fuel range rather than an LG at that same time. Our decisions were carefully researched, and the choices made not only based on those particular appliances features, but also upon the then available reviews. 10 months later, we woke to find the food in our fridge warm and spoiled, and our dishwasher no longer working. April 2012, LG replaced our refrigerator, and when I asked if a new warranty would take effect, was advised by LG that they would only extend our existing fridge warranty by 3 months. I asked why? It was a brand new refrigerator... should it not have a one year warranty? Our dishwasher motor was replaced by LG that same month. 3 months later, our microwave started to malfunction, just after it was out of warranty. We did not purchase an extended warranty for the Microwave, but did purchase extended warranties for the refrigerator and dishwasher. Currently we once again have a refrigerator that requires servicing. Its making so much noise that it wakes us in the middle of the night, and our cheeses are going soft, and milk is warm. The service tech cant seem to decide if its the fan or the compressor. Our hope is that this issue is resolved before our extended warranty is up in June 2016, which by the way, is the only right thing we did when we chose to purchase LG appliances. We should have gone with all GE Monogram, since we have not had any trouble at all with our GE range. Our dishwasher has the worst designed racks weve ever seen, and we are now having to pre-rinse our dishes before placing them in the dishwasher. Ahhh modern technology, got to love it. I wonder if Mr. Seong-Jin Jo, President and CEO for LG Appliance Company is aware of, or even cares about the multitude of dissatisfied customers LG appliance has. They may be trying too hard with their Innovation, sending their products out in the market before they have proven their reliability. After spending almost $4,000.00 to purchase our fridge, $1,500 on our dishwasher, and almost $500.00 on our microwave, one would hope that they would last more than a year or two. Never again would we buy LG anything.

My husband and I were recently upgrading our stainless steel appliances. Keep in mind I loved my old ones but my daughter was getting a new house so we thought we would give her ours and get we! I did some research and found the items I wanted at Lowes! I had them delivered and loved the way they looked! After my first load of dishes I was wanting my old appliances back. I called lowes and they told me oh they would never recommend an LG Dishwasher! Not only is the dishwasher horrible it does not get the dishes clean and leaves water and spots on everything but the stainless steel always looks horrible! Ive had stainless before but for some reason this brand is horrible! I am now noticing small dings in the appliances. It is just my husband and I were very careful so the durability of these appliances is horrible.

I bought an LG front loading washer and dryer in Anchorage and I shipped them to Nome, Alaska. The washer developed an issue with the gasket leaking. I contacted LG who said, no problem, they do repairs anywhere in the world. As it turns out, not in rural Alaska. They said a certified LG tech had to do the repairs. Since that repair was out of the question, LG sent me a check for my purchase price for the washer, the dryer and the pedestals. Over $3,000. They did not cover my shipping charges. And they cancelled the remaining warranty. I ended up having a local wizard replace both the seal and the door latch for roughly $100. Another minor leak was fixed recently. That set is still working great almost 12 years since my original purchase. No complaints here.

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

I purchased an LG kitchen suite from Costco because of the ratings and reputation of both companies. After less than 2 years we started having issues with the food not being cold. We ran all diagnostics and it said nothing was wrong. Now, a little over 3 years later, the freezer and fridge do not work. The repairman gave us a quote that was higher than the price of a new fridge, which I can’t afford. I just don’t understand how the compressor died so quickly. And according to the repairman, the unit will never be the same even after repairing this part. With all the issues with COVID-19, the loss of all the food is difficult since it’s hit or miss if I’ll be able to get the stuff I need for my family of 6. What am I supposed to do now?!?!

We bought a home with a new LG side-by-side refrigerator already installed. We have been in the house for 4 years and have had a service call on the refrigerator freezer at least 5 times. 1. The fan motor went bad, so the compressor shut down, causing food to defrost. 2. Water would not flow from the dispenser or to the ice maker. One of the solenoids was bad. 3. The ice cube tray that makes the ice was warped, so the water would overflow into the ice bin and freeze all the ice together. Apparently, the heater for the tray causes the tray to warp over time.4. The hose in the back that supplies water to the icemaker developed a leak and soaked our floors.This was repaired and it re-occurred multiple times. This issue is so common with LG that there is a procedure on YouTube on how to replace and repair the hose. I have owned refrigerators for 20 years with no problems. I believe LG definitely has a quality problem, so buy at your own risk.

Sorry I didnt know prior to purchasing. We purchased in 2015 and it had a couple problems from day 1. The bottom racks fell in so we had to call a repair person who literally stretched the bottoms of the racks out so they would not fall into the bottom. Several glasses broke right off because the top rack has a terrible design. DW is hard to load and Im constantly shifting things. NOW it no longer cleans the dishes properly. We use recommended products and get residue now more than ever. Please stay away from this dishwasher.

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

Loved the size and look of this double door bottom freezer, made a little noise from time to time after 6 months in the freezer section, no big deal, very occasional... One morning 18 months after purchase while trying to make lunches and manage the usual morning routines of all work of families with kids, found all food soft or going soft in freezer!! Food in fridge was cool but not usual cold. Temp readings still said 0 for freezer and 37 for fridge... I called dealer who sold it to us, of course, Not his problem. Called LG who initially insisted I had a smart diagnosis feature which I did not, another 20 min wasted, finally a repairman comes over. Spends 10 min and tells us it will be almost $400 to fix for a new fan and compressor???? What??? I just bought this thing!! LG, you must be kidding me... not buying into your company anymore. Like EVER.

My refrigerator stopped cooling after only 3 years. It is under warranty and the manual says that service is 365 days per year and 24 hours per day. It is a lie. After 11 days it has not been fixed and we have had no help. We have a household of 6 with 2 seniors, 1 essential worker and 3 young children. This has been a hardship and we let the company know this. We have spent many hours calling, texting and emailing without any end in sight.

Think twice before buying a washing machine or any LG product!!! I got this machine back in the summer of 2011. It seemed to be a great product and you had the ability to washing extremely large loads of laundry at a time. But once something goes wrong then you are in trouble! The washing machine began throwing an error code nonstop during a laundry cycle which made doing a single load of laundry next to impossible. It would take me 3-4 hours to do ONE SINGLE LOAD due to the error code. It constantly kept refilling the tub with water and attempting to continue the cycle then it would knock itself off balance and start all over again. Finally I had enough and called LG to see what the issue was. Talk about an awful customer service. I could barely understand the person and finally was able to get that there was a recall which was a software update from what the person had said and that they would contact a technician around my area to come service the machine (do the software update). That was fine by me and so I waited around to hear from the technician. A few days later I got a call from the technician in my area and they said that LG had contacted them and once they received the part they would come out and fix it. How in the world I went from needing a software update to ordered a part when no one had even come and looked at the washer was beyond me but I simply said ok and went about my day. Here is when my nightmare with LG really began. The part apparently was on back order and they told me after going a month without being able to use the machine that the part would be in within the next few weeks. After the date they had given me was passed I decided to call them back to find out what in the world was going on which they would only reply saying that the part wouldnt be in until the end of the next month. Im sorry but I cant go without a washing machine for over a month and they wanted me to go without one for over 2 months?!! To make this story short after getting absolutely nowhere with their terrible customer service I ended up making a phone call to Sears who did have the part and sent it out to me that same day. I got the part and was able to get my washer fixed (hopefully for good fingers crossed). LG was not pleased that I got the part from another source and tried to convince me to cancel the order by stating that it could be the wrong part even though it was the same part that they claimed was the issue for the machine not working in the first place. Since I refused to cancel the order and wait on them to decide when they wanted to ship the part out, they refused to reimburse me for the part and were very rude. Please do some research before deciding on purchasing ANY PRODUCT from LG. I have dealt with plenty of customer service centers and this is by far the worst service center ever! The people you get connected to are nothing but rude and not one bit helpful if you have an issue with a product (especially washing machines!). They should really change their slogan from Lifes Good to Lifes Greedy because that is exactly what this company is! This washing machine is total junk and I ended up spending a lot of money (on top of the cost of the washing machine) to fix this piece of crap that is truly not all that old. The parts for this machine are apparently always on back order and next to impossible to get to fix these junky products. I have had multiple places tell me that they no longer service LG appliances because it is too difficult to get the parts to work on them and that LG is a difficult company to work with and I sure learned my lesson after having to deal with them multiple times! They do not care about their customers like they claim and have no problem making junky appliances and putting ridiculous price tags on them. I wish that I would have did even a quick search about the products before I had purchased this machine but I now know for future reference and will not be making the same mistake again. I recommend buying a different brand and staying away from LG!!! It will save you money and stress I promise!!!

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

We purchased the LG Front Load Inverter Direct Drive Washing Machine (Model: WM2301HR) and Dryer. I paid a pretty penny for them both. After a little over a year, our washing machine and clothes smelled rotten and mildewy. My husband looked at the machine and noticed molds on the bottom and in its parts. There should be a recall on this machine. Its gross and unhealthy for a household. The dryer takes two cycles now to dry a load. Of course, its past the one-year warranty so we are ** now. Dont buy these machines. Its a waste of money and it looks like there have been many similar complaints on these machines in the past.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

Our washing machine did not work from the moment of moving into our new home. It was still under warranty. It is a LG washing machine. Model: WT1801HVA. I called LG in August of 2020 to have it repaired. Because we had no idea what was wrong with it and if it was covered under warranty, we decided to go with the flat rate program through LG. That means for one flat rate, no matter what is wrong with it, you won’t be charged anymore than that fee to fix it. This fee can be reimbursed if the machine cannot be fixed. I was charged $219.45 on Sept 2, 2020. We were given 3 companies to chose from to come out and fix it. The first company we called said they don’t come to Okotoks. The second company stated it was a two person job and refused to even look at it. The third company was Summer Breeze Appliance. They came out one time, could not fix it but ordered the parts. The second time they came out, they could not get the panel in correctly and came back another day. They put the new panel in and the washing machine worked once before not working again. We called Summer Breeze and the technician to advise them their work did not work. To this day, we have not heard back... I believe they are out of business. SO we decided to get paid out a pro rate fee for our washing machine through LG so we didn’t have to go through the hassle. We finally got our cheque for that a couple of months ago ($769.87). Here comes the headache. I requested to have the one time flat rate fee reimbursed sometime in December of 2020. I have called LG every two weeks since the beginning of January to get this money back. I have been told since January that the customer service representatives have contacted their finance department multiple times with no response. I provided LG with the exact date of the transaction and they asked me to check my credit card statements. I told them I had not received anything. The most recent dealings with LG have been the worse. On 2021/03/03, I spoke to an executive team member, Mohammed (**). After a very lengthy conversation he stated he will look into it (the same thing every other representative stated) and will get back to me. Not one customer service representative ever got back to me. So I asked him to call me back by a certain date with any information. He said he could not provide a date to call me back. I pleaded and said give me a date to call back please as I am so busy when I am working. He stated maybe by Monday. I said, ‘maybe? Can you please promise Monday and not maybe?’. He stated ‘hopefully I won’t pass away by then. Hopefully I will still be alive to speak to you on Monday’. Monday 2021/03/08, at noon, I still hadn’t heard from Mohammed and thought maybe he did in fact pass away (cruel humour I know). I called LG and asked to speak to him. The customer service representative said that he was unavailable and that he will call me when he is free. Hours go by with no call. It is now 1 hour before they close. I call and ask to speak to another executive team member. He states he can’t help me because Mohammed has the information. I ask to speak to upper management. He hangs up on me. I call back and speak to Ernesto who tells me I have to email to speak to upper management. Email has been sent. He also says that Mohammed is right next to him. I ask him to ask Mohammed for an update. He said he couldn’t do that. Ernesto states the refund has been ‘approved’. He stated Covid has disrupted everything. I ask for him to put my call on hold to speak to Mohammed about ‘details only he can provide’. He refuses as well and hangs up on me. I am hoping to get some resolution to this matter. I have spent upwards of 14 hours on the phone with LG and feel like I am not getting anywhere. We are still without our washing machine and this has been a huge disruption in our life.

One has to appreciate the irony of the LG customer service rep answering the phone with Life is Good. My life is good, but this is despite an expensive washing machine that leaks, smells, and now holds my last load of laundry hostage since I am unable to unlock the door. I will likely pay a small fortune for a service call tomorrow morning. Ill sell the set for a song on Craigslist to some other glutton for punishment, and buy a Whirlpool or GE.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

Beautiful on the outside. To save water it only wets clothes so they do not get clean. Have to wash everything twice and use perfumed Unstoppables. It cannot handle bulky items like sofa covers, or rugs as once they are wet they become too heavy for the load sensor so machine stops. I hate it.

This has been the worst washer ever. Like so many reviews before me the washing machine never shuts off. I have been washing one blanket since 9:00 this morning. I just told it to spin out so it would stop. I read many of the reviews on this LG waveforce washer yesterday and felt it wasnt worth the time and money to work with it. Cost me $2000 today to replace the washer and dryer because I wanted them to match. I am actually going to set the pair in garage hoping that there is a class action suit and I get my money back.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

The compressor on our fridge went out 2 weeks ago. We told customer service it was the compressor. A repair man came 3 days later. He let us know the compressor was bad. We already knew this! Did he have the part with him? No. He ordered the part. It’s on backorder. No one can tell us when the fridge will be repaired. Meanwhile, I’m using a cooler for food for our family of four and shopping daily to get ice and meat. This is nuts and the whole thing feels like a scam. I’m going to have to buy a new fridge soon and it will definitely not be an LG.

I purchased an LG oven as a gift for my sons family in February 2013. After 6 months the oven stopped working. My son called LG and had a repair person come to the house. He had to wait over 3 weeks for the appointment, even after offering to be home at any hour. He has small children and trying to make meals for the 3 weeks was a challenge. Once the oven was repaired we all thought it was good to go. In January 2014 the same problem occurred but this time LG said they cannot get the part (after my son and his family waited another 3 weeks for an appointment). My son and I have spoken to LG and they offered to pay us back for what we paid. Of course they refuse to replace it. It is not longer an item that they make and since we got it on sale so a new LG will cost much more than what they are offering to give us. Shame on you LG. When I purchased my oven, not an LG, and it did not work properly, not only was it replace but it was replaced the next day. I will never purchase anything made by LG again. Customer service says it all and LG does not have it. From a customer of anything but LG.

Refrigerator started making horrible noise on July 3, 2016. Model LMX25964 purchased Nov. 22, 2010. Woke up July 4 no ice and all freezer contents thawing out. Could not call for any help until Tuesday July 5, technician came out on July 7 to tell me my French doors refrigerator had a seal system problem was under warranty and he was not an LG-certified technician. By the way while checking out the refrigerator he did tell me the LG is one of the worst refrigerators, all plastic and lots of mechanical problems, that is why he would not become an authorized LG technician.Called LG, got someone I could not even understand, finally got a certified technician phone number called and he comes tomorrow, he will probably need to order parts so thats more to time. Customer service stinks as well as the refrigerator. I will never ever buy an LG item again. I did lose all my food, around 250.00 and the company acted like I was out of my mind for asking. The supervisor said our warranty ran out after 12 months. I advised her that the problem that caused my problem was under warranty and she flat out said, We do not reimburse. I hate them.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

I bought the LG wp2060R which is suppose to be a 17 kg washload machine... as the largest LG I have bought, I thought it better for a larger wash load... but the spin dry section is where the problem is... you need to spend too much time balancing the clothes to get the spin dryer to operate properly. Its frustrating it happens with all those highspeed spin driers but the larger capacity machines are the worst. LG as a leading brand need to rectify this problem quickly to take some of the extended stress out of laundering. Its very frustrating. I have neighbours who bought the same model and are frustrated with the same problem. (Trying to be diplomatic even though I desire to use some adjectives to express my frustration with this problem.) We would like to just transfer the wash to the spin and just start without any time consuming adjustments. Thank you.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

In October of 2019 I purchased a full suite of LG appliances, refrigerator, range, microwave, dishwasher, washer/dryer. All purchased from and installed by Best Buy. I really like all the appliances and they all seem to perform well, with the exception of the dishwasher. I have a constant and ongoing problem with it draining. This problem appeared within the first month. Best Buy came out and could not replicate the problem. In January the same problem again. Best Buy replaced the drain pump. That lasted less than one week. By this point Best Buy was no longer off in home service appointments because of the Covid-19 thing.I went to the LG web. Requested a repair. The service responded the next day, came out a determined a new control board was needed. A week later they came out to replace it. That lasted 4 days. I am now once again without a dishwasher. Ive again requested service from LG but have yet to hear back, that was yesterday. Today I called your 800 number and ended up hanging up on your representative because of the poor service offered by her. Its time you replace this dishwasher, as I am tired of having to arrange my schedule to fit in repairs that last less than a week.

Had two LG refrigerators fail within 5 years. The monumental problem is the horrible customer support and the way they try to keep delaying until you get frustrated and just lay out the money for another refrigerator. Planned obsolescence and they charge quite a bit. They should not be permitted to sell in the USA. I have been calling for our most recent refrigerator failure and they told me to wait by the telephone. They would call me on Monday and that was ten 10 days ago so I call and each time I call they state they are trying to find a service person and it shouldnt be that hard in a large city. Many times they promise you everything on the telephone in order to get a good call in review then do nothing about the request for help, totally manipulative. The current one that failed, I might add, in about 4 years.

LG microwave was part of the kitchen appliances in the home we bought last year. It appeared to be fairly new. Within 6 months the door frame cracked then the handle broke off. Its noisy when it runs and the configuration of the buttons and functions is confusing. Ive never figured out the soften button. Glad we didnt actually purchase it ourselves but will now have to replace it.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

Wow, I will never ever deal with LG again as long as I live! Worst company. We just purchased our fridge, an LG model LTC22350SS/00. Meanwhile, all of our GE appliances work fine! This fridge hasnt worked from day one. I have been on with about 20 reps from LG and have gotten nowhere until I threatened to take them to court and call my local channel 7 news. And believe me, I will. These people just want to fix the broken part and blame you for all the fridges problems. I am done. I will continue to fight until I have a brand new fridge or my money back! I will keep you posted. Junk. Junk!

Purchased French door refrigerator model #LFC20745ST in April 2010. After two years the plastic latch at the top of the door broke off. After contacting my repairman he advised me he could not repair the latch as he was barred from buying replacement parts. All attempts to have the matter resolved ended in a dead end with their customer service department. After several inquiries I was made aware that I could purchase the part from their certified parts distributor. I purchased the part and my repairman was able to install it. Unfortunately it is now 2 years later and the same part has broken. Apparently their products are not designed for long term use. Their initial stands for LG - this must mean LOUSY GOODS. I would not recommend their products to anyone and I will never purchase their products.