A search for class action LG refrigerator will provide all the details required to understand the problems I and so many others have experienced. LG was of no help, replying to service requests with email that I can only hope was machine generated. Of the replies received the solution recommended was to pay them more money. We didnt subscribe to the fridge, we purchased it.

On the 27th of this month, I complained to the call center about the drainage problem with the machine and a man came within 48 hours as promised. He did some adjustment and the machine started working. I took AMC on his advice, and the next day I loaded the machine and the problem was there again after half the cycle. Again I had to call the call center on the 29th after 24 hours - the same man came, did the same adjustment and assured me this time he checked it and it wont happen again.But on the next load, the problem was there again. On May 1 I called them again, they gave me the number of the service center but I could not get through. Again, the call center registered my complaint the third time. This time it was an urgent call. They said within 24 hours, someone senior will come but now its more than 30 hours and nobody came. The call center people gave me the no of the area manager and he promised me it will be done today. I am still hopeful, still waiting.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

We purchased this refrigerator in December 2016. The first issue was the very typical water tube leak which caused cascading icicles in the freezer (LOWES was very helpful with this problem). A couple of days ago, the right top hinge came loose, causing the door to hit me in the chest. I had to support the door to prevent it falling completely off. We were able to reattach the hinge pin and duct tape it to prevent a recurrence. This could have had catastrophic results. Prior to the hinge pin coming out, the door had been difficult to close properly, but we could not see what was causing the problem. I will not purchase any more LG products.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

May 2014 purchased brand new LG stove model number lre3083st. Barely used, went to use self cleaning before Thanksgiving. Stove quit working the entire unit top/bottom. Stove would not unlock. I had to fight with LG to get someone down here to fix the product. A repair company finally came. He explained that it had became so hot that it burnt the back of the unit melting the wires. He said he replaced it. I did not attempt to used the method again until this year in July 2015. There are two self cleaning methods on the stove and I was going to use the one that is a shorter cleaning. When I attempted to use it, I realized it did not work. I immediately contacted LG. They stated they would give me a 30 day warranty extension and have someone come out. I waited and a repair service called. They said they needed to contact LG and would contact me back. They never did. Then LG called, left message on August 4 stating that the repair shop would be in touch to fix my stove and if I did not hear from them to call them back. I called, left messages and they never returned my calls. I then called LG today and spoke with a Lyn and explained my situation. She then informed me that the 30 days were up and that it wasnt the same issue and I would have to pay for it. I was on the phone with her for 40 min explaining and defending the fact that this was the same issue and that their company had already made arrangements to fix this. She finally said she would contact the service repair. I told her I wanted to talk to manager. She transferred me to an Adrianne who repeated the same thing stating that the 30 days were up because I trusted that they would send someone out. After telling her I was going to report this she said she could either contact the repair company or I would have to send receipt to her so that she could contact another repair shop. I explained I did not understand why I would have to do that when they already have all my information. She gave me her email address and fax to send the receipt to. Fax ** and **. I have my statement where I purchased the stove and thought I had receipt but unfortunately I may have to wait 30 to 90 day for Lowes to send me receipt. This is ridiculous. I was not required the first time and they have all my info and they didnt require it the second time but now I need it. Its just another tactic so they dont have to stand by and fix their product. LG is not standing by their products and the people they have working for them are not dependable. Now I have a stove that does not function properly.

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

My LG refrigerator (7 years old) compressor failed, LG does not want to cover labor to replace it. There is (was) a class action lawsuit against LG about faulty compressors so it is a known issue. None of LG authorized repair shops in my area wants to fix this compressor issue. I also called 15 local repair shops and I heard multiple times that even after a compressor is repaired it is about a 50% change that it will work properly. Thats why repair shops dont want to fix them. I am not in a position to spent $600 for labor cost now especially if I may need to pay the same cost again because the compressor issue was not resolved/fixed. It is a very expensive problem that LG has created and knows about and LG has to be willing to repair the compressor at no cost to customers because it is such a persistent problem. LG is refusing to cover the cost of the compressor itself and the labor cost to replace it or provide a refund for the refrigerator so we can afford to buy a new one.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

Our LG microwave was manufactured in Feb 2013. We purchased and installed it in April of 2013. Power Board failed in 2014 just out of warranty. Like previous writers, charged a service fee and replacement part fee. One year later (2015) power board failed. The service people were good but the LG product is bad. We will not purchase another LG Microwave.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

I purchased it in January 2011 at Home Depot. As of this week in June 2013, the refrigerator runs non-stop and the freezer frosts over. The refrigerator part does not keep food cold, only cool. LG customer service was like talking to a wall. I also bought a washer: a full tub without an agitator and water saver. The tub never fills up enough to cover the clothing I end up pouring buckets of water in the tub to fill over the clothing. The agitation is so slight that stains and dirt are rarely removed. NEVER EVER buy an LG product. They are high priced junk.

This company is a joke! Just look at all the 1 star complaints. Where were these reviews when I purchased? Well, the refrigerator was a brand new model with a brand new design called a linear compressor. This so-called ‘energy saver’, has been verified a complete disaster. It was faulty from day 1 and all the technicians will agreed. LG has since redesigned it, so now instead of 1 1/2 to 2 years, it is made to last up to 3 years before it fails. Save on energy? Perhaps, but you will pay through the nose on faulty parts every couple of years. It will cost you at minimum of $1,000 for the compressor to be replaced and a bit less to have your motherboard replaced when it fails. This does not include the hundreds to thousands in wasted food when the refrigerator crashes, the 2 to 6 week wait for a certified repair person (eat out every night?), the hours spent dealing with LG (NON-EXISTENT) customer service, who will never return a call or follow-up, who will argue with you, mock you, and make up lies regarding what their warranty plainly says in writing and in an easy to read chart, which they will refuse to honor. I urge you all to file an online complaint with your states attorney generals office. They handle these types of cases. Instead of complaining on here, where nothing will come of it, take a moment to get real action. They are basically stealing! They are the ones who manufactured faulty parts, they should be held responsible. If you bought a car that had a defective part, there would be a recall and the company would replace it. But LG has no honor, or concern for the millions of dollars paid out by consumers to repair or replace their products. They will NEVER care, unless they are FORCED TO!!! Aside from your State Attorney General, complaints to the Better Business Bureau, media outlets, blogs, complaint sites, The Federal Trade Commission (FTC), State Consumer Affairs Departments, letters to the store managers who carry their products, etc. LETS MAKE THEM ACCOUNTABLE!

Ice maker dumps water that freezes in and on ice bin. Ice dump door does not close so air gets in freezer and forms ice in freezer. Switches from cube to crushed ice on its own. Drawer slides broken. 3 repairs and still not fixed. If this is what you get with LG I wont be back and I will tell everyone to stay away from LG.

Horrible customer service, made me wait 3wks for a repair. Employees have no knowledge of their products. I have kids with no refrigerator after paying close to $2,000 for door in door fridge from LG. Never again will I buy a LG product ever or my family...

Its a fridge, it had the basic features I needed. I bought it because I trust the brand and needed an affordable fridge. As long as it was a reputable brand with the basic functions of a fridge, I was sold. It was the cheapest high quality fridge I could find. It did everything I needed it to do. Yes, it met my expectations. Actually exceeded my expectations. LG is a well known reputable brand. Its a great fridge.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

We bought model LFX31925SB/00 in 2012. Within a few weeks it started making loud sounds and by the second month, it died the first time. LG sent a repair guy and he reset it and it was fine. After about four week, it died again. This time he came back and had to replace the motherboard. I had made a couple weeks worth of meals, because I was having a baby. We came home from the hospital and the refrigerator was dead and the kitchen was FLOODED!! We lost all of our food AND had a damaged floor. I had to deal with the LG customer service, which was a waste of time. They did absolutely nothing. Then I had to call hhgregg and deal with their customer service. Im not sure which one is worse.We ended up getting a repair man ourselves, who had to replace the motherboard three times. What we thought was a good investment has ended up costing us probably five times more than what we spent buying it, counting what we lost when it died. We wouldve been better off buying the most expensive, top of the line refrigerators out there. At least then we would have something that would be worth the money we spent.

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

Had this LG direct drive 9 kg washing machine for 18 months now and its been a pain, had an engineer out once, called customer services twice lately and after saying someone would get back to me in 48hrs Im still waiting, that was 2 weeks ago! Machine is extremely sensitive, stops midway through a wash saying it has an uneven load when there is a small jacket in it! You also have 2 to drain the tub manually after it stops, all in all I would never recommend anyone buy this machine as its been a nightmare and LG customer services are just as bad???

Dishwasher broke a few weeks after warranty ended. Only LG certified appliance repairman are to fix it. I lost 2 days work for a no show, no phone call repairman. Complained to LG, told 4-6 weeks and I will get a refund. It has been over 20 weeks and I am still told it will be 4-6 weeks. Spoke to manager who told me she would call me back before the end of the day yesterday - did not get a phone call back. LG is unreliable and undependable.

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I’m not looking for big bucks. I just want a reliable, sanitary clean washer.

We are very impressed with the fabric care provided by our LG washer and dryer pair. The steam cycle options really get clothes clean - the whites are whiter than with bleach. There were no bargain, but you get what you pay for.

LG Front Load Washer & Dryer - Bought new several years ago. Worst product, bad design, many problems, and bad smell despite frequent cleaning of the bottom trap hose and screw on filter thing (and despite sanitize/tub clean over and over). It never rinses clothing or even washes it satisfactorily. Not energy efficient because it takes 4 rinses to get soap and stinky sour odor out of clothing. It never smells or feels clean anyway. Spent a thousand dollars to have it fixed when it wouldnt turn around. The smell is bad. Lots of other bad design issues besides the biggest problem. It doesnt clean the clothing!! LG makes REALLY BAD QUALITY PRODUCTS. The gas range is awful and so is the gas dryer and the microwave. It is blue inside, which is the only good thing about it. NEVER BUY LG ANYTHING. Maytag Neptune are great. I had them before the LG and were amazing. LG SUCKS.

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

Beware! I thought my new LG oven was self-cleaning. After all it says Easy Clean on the selection on the top of the range. Easy Clean is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

I bought my brand new LG fridge in 2008 because it had a lot of room inside. After a couple of months, Ive been having problems since; there were issues after issues. First, it was the ice maker that I needed fixed then it was the fuse. After that, it was the French doors that rubbed against each other so I couldnt close it. Then it was the side vent inside the fridge. Now, its my compressor thats not working; that’s what the service guy told me yesterday. Its on but it’s just blowing hot air inside the fridge and freezer. An LG fridge is not cheap to buy, but it is cheaply made! This LG fridge has caused me so much down time and headache from the day I bought it!

I love the configuration of this refrigerator, especially the middle drawer. Beyond that, this expensive refrigerator has been a major disappointment due to multiple and repeated problems, including a loud noise when the compressor is running, and ice build-up in both the refrigerator and the freezer sections, resulting in three service calls for each issue.

Purchased my washer machine 1/3/08. The drum in my washer stopped turning, no warning lights of any kind came on. Called LG and because I didnt get their extent warranty, my washer repair for parts only was going to be $500.00 plus not including labor. I had to use my daughter Lowes card to buy another washer. Having a washer for only 2 year paying $880.11 from Home Depot. Called LG customer services and LG Customer interactive Center. They said my model washer was made in 2006, dont know what that had to do with anything because been made in 2006 and with me purchasing it in 2008, my washer shouldve lasted long then that. Please can someone help me? Dont understand how big company get a way with beating us out of our money and nothing can be done. Angry! There is a defect with this washer!

This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the Easy Clean twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

I have the top loading LG washer without the agitator. I hate it. My clothes come out in a tangled mess every time I wash them, so much so that some of my clothes have ripped and have holes. This has been going on from day one, I purchased it 5 years ago, I wish I had returned it. I even open it during the rinse cycle and untie and untangle them and by the end of the cycle they are all twisted up again!! I will never buy another washer like this again. Give me back the agitator. I have never minded doing laundry but with this problem I dread it.

I purchased an LG refrigerator, double oven, dishwasher, cooktop, and built-in microwave from Home Depot in September 2010 (Along with all new cabinets, total spending was $30K; LG appliance spending was $5k.) After six months, the icemaker stopped producing ice; we called LG, and they replaced the icemaker promptly and at no additional cost. Six months later, the ice cube production started to slow; another six months passed, and ice production stopped. We called LG who directed us to an authorized service provider. The service provider came to the house, checked a few items, lowered the temperature, and turned off the energy saver button. I was charged $127.00. A month later, the service provider came back because the problem wasnt resolved and installed a new icemaker and circuit board. Problem is still not resolved. I called LG to make them aware of the continued failures of the service provider, and they set up a service call for me with their guy. Turns out, he wasnt their guy, and he wanted another $60.00. The problem had not been resolved, and I refused to pay. So, I called LG again while their guy was here (5th call in 2 months). I was once again told by LG it wasnt their problem, that I needed to pay the new service provider, and if I had any continued problems, contact either service provider (neither of which seems to be able to resolve the problem) and deal with them. Ive never been treated so callously and have sworn off LG forever. Please dont buy LG

After only 5 years the compressor on my LG French door refrigerator has failed (LFC25776). Although the cost of a replacement compressor is covered under warranty we will have to pay for the labor and the service technician informed us that the replacement compressor will only be covered for 90 days. We have lost all the food in the refrigerator. We just purchased another 100 pounds of ice for the cooler. I had designed my kitchen around this new refrigerator and purchased all new LG appliances. After reading the complaints about LG I have decided to buy a new refrigerator NOT A LG. I hope an LG representative reads these complaints and reaches out to consumers -- the product looks great -- unfortunately does not last.

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

I purchased an LG dryer, model # DELGX7188WM, a few years ago. Recently, I noticed it smoking and quickly unplugged it. After calling LG, their response was they could schedule a repair call but I was responsible for all costs. I replied that I am perfectly capable of scheduling a repair appointment. I found LG to be of no help and I will never purchase another of their products and highly recommend anyone considering any of their products to consider the lack of product and customer support LG provides.

Purchased new LG side by side from Home Depot in fall of 2012. Rust started appearing under the water/ice maker after the 1 year warranty had passed. The shelves also started to break about that time. It looks disgusting and I called LG for remedy and they said for me to do regular maintenance! Now I have moved to another home that has stainless appliances and cannot use this white fridge. Who wants it now... No one due to the rust on the front. Horrible experience.

The drum spun off its base when in the spin cycle . It was only filled with intimate clothing . It slammed into the inside front panel of the washer with me standing in front of the machine. I called LG and they want proof of purchase..Which we have...Then they will review..then they will decide if it meets criteria for repair....then they will find a service person....then they will schedule an appointment for repair on a washer that they knew was on recall all along! Maybe 5 to 10 days later! I have a family of 6...one trip to the laundry mat is 50.00 to 80.00 depending on blankets with urine etc. In 10 days we will be out the cost of a washer. What kind of help is that! At home depot we paid 1945.00 for the washer and dryer set on 12/08/11. That is the type of customer service you receive from LG for your dollars...so BADDDDD! DONT DO IT!

I purchased an LG top load washer in the summer of 2014. This machine has been the cause of so many headaches and so much frustration. My daughter texts me every time she uses the machine to tell me how much she hates it. I have had the technician to the house three times in the past year and a half. They have replaced the motherboard, motor, rotor, power cord and on and on... and it still does not work. It gives UE, OE and IE messages with every load. I have read the manual. Made sure everything was level, all water filters are clean and clear of debris and have researched these problems on the Internet. There is no solution. The machine is a lemon, a piece of junk. It has been since Day 1. It is the single biggest waste of money in the 20 years I have owned a home! LG has permanently lost this customer FOR LIFE! If I could leave zero stars, I would.

I was elated when I received the long overdue recall letter from LG! But much to my dismay, the recall repair has made a bad thing worse. I immediately called LG to schedule such repair and after the first visit, the machine has lost its track of time as well as the continuation of the UE error activity. Now a 35-minute speed wash can last all day if you do not babysit the machine and catch it before it starts ANOTHER rinse on the spin cycle. To top the matter off, the repair company sent by LG, Infinity Solutions, out of Irving Texas cannot keep a scheduled appointment! I have now missed 2 days of work by staying home to meet someone who does not show up. The excuses are unending. I will probably have to do the same thing as a previous dissatisfied customer proclaimed. Buy a cheaper washer and store this one until a lawyer can get some results. I cannot sell this 3-year-old machine to anyone in good conscience and I am sorry LG could.

The compressor went out on our fridge. After calling, LG moved quickly on repairing. The technician was knowledgeable and professional. Soon he made the repair and we were operating again. Great company and great service! Could not ask for more from a company.

Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

My LG refrigerator failed after about 5 year. LG warranty is 10 years for parts only but labor is $375. I was told that the labor rate is a flat $250 but they’ll charge you an additional $125 for preauthorization fee. Their refrigerators are not good products. You’ll have problems with the ice dispensers from the beginning.

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us its the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it wont do anything to help me. I would never purchase any type of LG product ever again. Be very wary.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

Bought my refrigerator in January of 2019. Compressor went out in Nov 2020. LG replaced, now June 2020 unit will not cool, A and E come out and tech recovers freon and recharges and says if unit doesnt cool down in 24 hrs it will have to be replaced, called LG and they said we need to make three attempts to repair it with A and E talking to their tech support!!! In covid 19 pandemic and LG wants to train people in and out of peoples houses after A and E said it could not be repaired, company is a complete joke!!! Do your homework before you buy LG anything.

We purchased our home and this washer (LG front loading washer) came with it. I was so excited until the horrible mildew smell started. It smells awful and no matter what I do, the smell does not go away. I would love to see a class action lawsuit against this company. I will never buy anything LG again! Piece of junk!

We bought a $2500 stainless steel model # LMX 5307465/00 LG refrigerator at Home Depot which has had two issues in less than one year with the ice maker. Luckily, the water that leaked onto our wood floors did not completely damage them but we wanted a new fridge and were told NO. I think the customer service is lacking as it took over 4 days to get a repair person to our house and we ended up throwing away all the food in the freezer because it was ruined due to the refrigerator issue. I will NEVER buy any LG product ever again!

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

My wife had put on a fairly average load of laundry into our LG Washer (approx 3.5 years old) on Saturday, November 22, 2014. My wife and I had to drop off our special-needs son at his group home, and we had to run to the grocery store. My other son had errands, so he too had left the house. Upon returning from his errands (approx. one hour after we had left), my son tried to enter the laundry room via the garage entrance. He was unable to get past the door opening, as the washing machine was found in the middle of the walkway of the laundry room, water covered the floor, and holes were present in two adjacent walls.After entering the house through the front door, my son only made it to the middle of the hallway before he noticed the carpet was soaking wet. He proceeded to find the hall bathroom as well as entryway and closets of the bedrooms to be soaked with water with some rooms worse than others. The washing machine at roughly 90 degrees off from where it should be. The sides and back of the washer were pushed out and plastic washing machine parts were strewn across the laundry room floor and hallway (up to almost 12 ft. away at entrance to master bedroom). Whatever occurred, it had to have been a violent shaking with an explosion of parts as it produced holes in walls, denting of the drier, and water to flood multiple rooms.My concern is this could have occurred while we were present in the home and near the laundry room. This is particularly concerning as, prior to leaving, my special-needs son had had spent the night with us, and he was previously in the bedrooms and hallway adjacent the laundry room while the machine was running. This should be a concern for anyone who owns an LG washer or any other washing machine that is capable of such destruction.At this point, the damage to the house and appliances has been approximated to at least $6,000. It is possible the number will increase, should the carpet have to be replaced in multiple rooms. The washing machine has been without any known mechanical issues, since we purchased it from Sears (approx 3.5 years ago). This is the first time we have had any incident with the machine, let alone something of such significance.

Purchased LG Model LFXS29626B because of good reviews and it had features we desired like 2 ice makers. Worked fine for 3 years then stopped without any signs of problems. Research discovered common failures of the compressors in these LG refrigerators. Contacted LG by phone and using Smart Diagnosis was informed by the technician that the compressor had failed. My worse fear with no extended warranty. LG offered to repair my unit without cost to me. It was repaired the same day, in short time as the repairman came with required parts on hand. I applaud LG for owning this problem, but feel cautious wondering if the new compressor will fail after a short time period. We hope not because up to this point, it has served us well and we like the looks, and features. Previous refrigerator was a Kenmore, which lasted 16 years and cost one fourth of the LG.

In less than two years the compressor failed. Waited six weeks for parts for replacement. Refrig failed again a year later. Repaired again. Now everything defrosted again and refrig at 50 degrees. This happened a week ago for two days then started functioning again. Today got up to defrosted freezer and refrig warming. On my way to refrig shop—not for LG!

We bought a LG washer (top loading.) and dryer set at Best Buy, 20 June 2016. They looked like quality products, but we were very mistaken. The washer spends a lot of time load sensing, almost as much as washing. A lot of clicking going on, and the tub jiggles back and forth for a few minutes before the washing cycle starts. Even with Extra Water, selected, it is barely enough to get the clothes thoroughly wet in the wash cycle. The clothes in the very middle of the tub never hardly move during the agitation, so they do not really get washed good. Then during this last week the washer goes from wash cycle to spin cycle. It forgets the rinse cycle. Also, we can only get hot water, never warm. For some reason the warm setting is always cold. It also takes a long time just to wash a load of clothes. The dryer will not dry our clothes completely, but we work around that problem, and we shouldnt have to. We had a Kenmore washer and dryer set for thirteen years, and never had many problems. I worked as a product designer for many years, and our company had strict rules for testing and designing before any new product was introduced to the market. I can hardly believe that LG is putting these defective new products out to the marketplace. Anyway, we are disgusted, and learned a very expensive lesson.

Worst washing machine I have ever owned. This machine does not clean your clothes. It was expensive too. The company isnt any help. Dont waste your money or time on this machine. I wish I would have read these reviews before I bought.

LG dishwasher stopped working after 6 weeks-refusing to replace. Purchased dishwasher 7/1/21, delivered 8/10/21. Started leaking at top of door end of October. LG authorized service center made 3 visits between beginning of November and beginning of December. The unit was pulled out and re installed with each visit. Door gasket changed, door lock latch replaced. Unit then developed leak from bottom of door and AE leak code that makes unit beep until power is hit off at the electrical panel. LG then sent out their regional “expert.” He determined a crack in the door panel liner. He also scratched up the control panel during his repairs. He stated that when he finally got a new door liner, that 3 others had been sent to him with damage. They also sent the wrong control panel replacement. The tech, named Jude, called LG with me standing next to him and told them unit continues to leak and is unrepairable. He did a live video with the LG techs showing them the leak and another crack he found in the door. After many emails, texts, phone calls, LG is refusing to refund/replace saying damage was due to incorrect installation of unit. This determination was made after 6 service visits in which the dishwasher was taken in and out each time by an LG authorized service person. It was never noted or mentioned to me the consumer that there was an install issue at any of these service appointments. Nor did their expert say that to LG when he spoke to them In front of me. If it was truly damage caused by installation why did LG pay for 6 service calls? Wouldn’t that have been noted after the first visit ? I now have a new piece of junk that worked for 6 weeks and had been non functional since 10/30, when I made the call for service. LG has offered me 20% off a new dishwasher. Why would I buy another LG product after this experience? The least they could do is provide me a replacement unit if they won’t give a refund.

I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...its just a manufacturers design defect (that would be LG). They refuse to listen or agree. I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and cant even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating. They have worn me down which Im sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

I bought an LG refrigerator 2 years ago for ~$3,000. Model LFX31945ST. This week it went out. Luckily I bought an extended warranty and called for repair. In speaking to the manufacturers technicians the ice and air circulation fans go out all the time and have to be replaced. So the technician that was ordered by my extended warranty claim came out and did not replace the fan (did not have the part) even though the error code that diagnoses the problem was clear to them. They cannot get the part a week to 10 days from now. So my food is spoiled (have a $250 food spoilage coverage) which will replace about 10-25% of the spoiled food and I will have waited 2 weeks without a refrigerator because even though they know this part is likely to go bad -no technician carries it. I will not buy another LG product but I made the mistake of buying an LG washer and dryer and I probably wont have long to wait until they go bad also.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

Bought a new white side by side LG refrigerator about 1 1/2 years ago from a local big box retailer. The plastic trim pieces around the electronic controls/water dispenser/ice dispenser have turned yellow. The refrigerator is bright white and the large bezel and drain plate is now a disgusting yellow. I first tried to resolve the matter with an online chat representative who was absolutely clueless. She couldnt even figure out what parts they were on her schematic. She finally gave up and had me complete an online upload form with pictures that I had to take. She said she would call me back after I uploaded the form. I uploaded the form with pictures and after two days no response. So I did another online chat with another agent. I gave her my case number and all she said is Sorry its out of warranty. She gave me the phone number of their parts distributor for the Eastern USA and the girl who answered the phone instantly put me on hold and never came back. This is ridiculous! The trim pieces are about $180.00. So, dont ever buy a white LG refrigerator and if you would like customer assistance on their product - Dont buy an LG Refrigerator.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

I purchased an LG washer in Sept. ‘09. On June 13, 2013, I attempted to wash a medium size load. But when I went to put the wash into the dryer, the washer was flashing OE. I checked the manual and did as instructed. The drain hose was not bent, pinched or clogged. I clean the filter. Finally had to call for service and was told the motor assembly A/C pump needed replacing. This machine in not 4 years old. Guess thats why the warranty was for only 1 year on all the smaller parts. What kind of company makes such items and can only guarantee the said item for 1 year??? Thank goodness for Worry Free.

This has the same style filter as all of my previous dishwashers, but this ones filter assembly does not come apart for cleaning. When the glasses have sandy bits left on them I remove the lower spray arm and the water guide tube on the back and take out the grids, screens, and mesh screens in the bottom. After brushing and rinsing everything I put it back together and it is good to go for another 6-8 months. The problem with this unit is that the lower screens, grids, and mesh is one-piece. It does not come apart. There is trapped grunge inside and I can shake some of it out, but most of it remains trapped. I called the company. She just kept repeating the manual- It is self-cleaning, you do not need to clean it, removing it voids the warranty. The manager said to call the repair technician. I ordered her to send me to their service/repair department so they can advise me how to clean this unit. She said they wont speak to me unless I am an authorized technician with an official technician number. She kept trying to set me up with an appointment with a repairman- while telling me that the warranty wont cover this. I will have to rinse and shake the filter unit and hope I can get out; if not, I can order a new one from Sears for $60.

Refrigerator and freezer intermittently warm up (not defrosting!). Refrigerator compartment goes to 60 degrees and freezer to 40 degrees (contents thaw and melt). Refrigerator less than three years old! Called LG (plan to be on hold forever!!). Had to pay upfront for service contract as some of my system components are still under warranty (would not schedule my appointment until credit card cleared). $362 upfront for one service call. Cheapest plan available. Authorized service dealer that was sent showed up two hours late to a four hour service window (waited 3/4 of day for technician to show). Technician never got a tool out, didnt measure a temperature, didnt remove a panel, never looked behind refrigerator. Unable to diagnose a problem. Worst service experience I have ever had! Called LG again (did I mention to plan on being on hold forever!). Explained my service experience and asked for a supervisor to help me. Said supervisor would call in next three days; no one called. Called back asked for supervisor to please call me. They promised a call in two days; no one called!!! Called a 4th time and spoke to an LG consumer affairs person. They were no help. Told me to call original service technician. I then cancelled my repair contact less a $100 diagnostic fee. Strongly advise NEVER buy an LG refrigerator. They are unreliable and their technical support is horrible if you have a problem.

Our fridge is 4 years old and the sealed system compressor failed. The unit had a 7 year warranty and it turned out that LG now covered labor as well because of the frequent failures. The customer service at LG barely speak English and are clueless. After bouncing us to and fro with Lowes (who sold us a warranty with the fridge) it turned out their recommended service did not have any support staff in Arizona. We have been without the refrigerator for over 2 weeks right through Thanksgiving. It took us hours on the phone to get anywhere but finally we have a repair company but LG even let them down by being late delivering the parts - from Phoenix to Tucson!!! Take our advice dont buy an LG and get you refrigerator from a local supplier who can service it (not from Lowes).

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridges French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

LG is great brand. Love their unique features. Great company. I know the brand and I am familiar with the brand. It is always great whether it is a tv or a microwave. I love the brand so I thought it was a much better choice. I like how the refrigerator gives ice and it is great. Love the color and the spacing in the freezer. Love the white color on the inside. And it looks great on my wall. Love how it is built to last and hope it does. But I dont like how much space is taking and there should be more light. It could be much better color. It is not too heavy and love the electrical and it is okay. Could be way better.

We purchased a $1,000 LG washing machine in October 2011. We had always bought Kenmore, but the salesperson said that LG was a great company with good products. So we made the purchase. When the machine was delivered I had noticed on the interior rim that the paint (porcelain?) finish was not smooth in a couple of places about the size of a quarter - this would be directly under the spray head and another area a few inches from the spray head. The delivery person didnt seem to think this was an issue. About 2 years later I noticed that the area directly under the spray head was turning brown, but I didnt think twice about it because at the time I didnt realize this round piece of plastic was a spray head. Well today when I was wiping down the interior of the machine 2 places the size of a pencil eraser came off exposing the metal of the machine. So I called LG to find out what could be done. The first person asked me to upload them and photo, which I did. She told me this was rust and LG would not do anything as this is considered cosmetic. Im like REALLY, this machine is less than 4 years old and rusting. Yup that was the answer. Not good enough for me. So I had purchased an extended warranty - warranty only covered moving parts but they gave me some advice. They told me, in their opinion, this was poor workmanship/defective product and LG should be responsible. So I called LG back and this time I spoke to a head supervisor, of course this was after I had to go through the whole issue with another service rep, just like it was my first call. This woman was so rude, kept cutting me off when I was talking and could not have cared less so I asked that I speak to her supervisor. I asked 3 times to talk to her supervisor and she told me that they do not handle this type of issue and NO I could not talk to them. She repeatedly kept cutting me off saying she would give me phone numbers for some companies to come and make the repair. I am ready for a CLASS ACTION LAWSUIT but not sure how to get in touch with those of you that indicated you want to do the same.

When I first got my range it was giving me problems. I contacted LG. They sent out 2 engineers and a repair specialist. It was a loose wire. Now, I have oven switch issues. They cant come fix it. I am very disappointed.

LG Refrigerator Model#LFX31925ST - Purchased July 2012. First year, this refrigerator was nothing but a joy, no problems. Second year expected to have to change filters, but not the hell I have gone through. A week before my 60th Birthday, heard noise but couldnt locate where it was coming from, moved refrigerator found nothing going on. Day of Birthday Dinner panel goes in rf and ff mode, so Knowing I purchased the extra Service agreement, I called to see if someone could come repair this problem. 24 hrs later part shows up and 7 days later repairman shows up.

This beautiful and potentially practical fridge quit working within 1 1/2 of normal household use; 2 Adults in household. Price of fridge plus extended Warranty purchased was: $3875 Can. I do not recommend LG to anyone; Was told Warranty is off @ first phone call placed to LG, when Warranty on compressor is 7 Yrs.

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

I purchased an over the counter microwave, Model LMV1680WW. This was purchased less than seven months ago. First, the light on the bottom goes out then, the microwave just stops working. Now without a sales receipt, no warranty service. I know that they can tell when the unit was manufactured from the serial number but no receipt, no warranty. Ill never purchase another product from LG, no matter what it is. Its a shame, as I was going to upgrade to stainless after the new year.

We purchased an LG Gas Range in November of 2012. Starting in May of 2015, the oven racks started becoming a struggle to slide them in and out of the oven. We noticed that the blue enamel was gone on the tracks where the oven racks slide in and out. We have contacted LG and they keep giving us the run around. We even sent pictures where it was evident that the enamel was gone and you could clearly see the metal. They responded with the following email, Sir: This is with regard to the request of range racks for model#LRG3095st. The unit was purchased 11/15/2012 which is over a year and not qualified for us to send you the racks for free. This racks can be ordered with our Parts Distributor, MCM ELECTRONICS phone# 800-824-9491. Also, regarding the pictures that you sent to us which have stains on the blue enamel, these were caused by liquids, sauces, grease, and other foods spilled or splattered inside the oven which is cosmetic issue, therefore not covered.So, all they ever wanted to do was have us order our own racks and state that these were stained by grease, liquids, etc. Obviously, he did not look at the picture and it appears he is stating that these things will eat the enamel off of the inside of the stove to where the metal is exposed... LG has a problem and is not wanting to take care of any problem pertaining to their product. Their customer service representative told me that it was out of warranty and that it is not covered. So basically, the enamel in the LG oven that costs around $1,000 is only meant to last 2 to 3 years. DONT BUY ANY LG PRODUCTS OR YOU WILL REGRET IT!!!

I am having the same issue as everybody else with defective gas range knobs that break due to the internal plastics. Replacements knobs from LG similarly break within days or weeks due to the same defect. They have refused to issue a recall or even a bulletin despite thousands of complaints by consumers. I have started a petition calling for a recall on Change.org. You can also report this to the US consumer product safety commission: Saferproducts.gov.

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

The worst item EVER that Ive bought in my entire life. Ive had a lot of amazing dishwashers over the years from cheap on up. This ones a nightmare. From Day 1 there were issues with LG. Plates dont stack. They immediately fall over (like dominoes). The cutlery holder malfunctioned almost immediately. It no longer locks together to hold the utensil basket in place. This results in the far end basket (one of 4) tipping over into the unit from the weight. The top rack organizing glasses, bowls or cups. Again items continually fall over. I (originally) thought adjustable times on both the top and bottom rack was a smart idea. Im sure it looked good on paper but its a complete and total failure. Nothing is secure. Nothing is reliable. Does LG even bother to test the equipment they build? From the bottom of my heart...if you see this dishwasher for sale please just run away as fast as you can!

This washer goes off kilter on any load that doesnt have exactly the same weight items in it. You cant wash jeans and tee shirts or flannels, even if you balance the jeans. A small load of like items works ok, but not much else. Large loads never fully agitate. Only the bottom of the load gets moved. The washer spends more time rebalancing itself than washing. Many times I have had to remove half the load and rinse and spin a few items at a time. Dont buy this washer.

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

Purchased the LG Direct drive dishwasher. Stainless steel with all the bells and whistles. 1 year after purchase, I received an error code on the machine, stating its retaining water/moisture. Called LG Customer service provider. They walked me through the steps to fix this issue. Two weeks after this issue the machine made some very loud noises, along with showing another code. This time it was the motor that had gone out on it. I was told I needed to send receipt, as I refused to pay for service. Keep in mind it had water issues already. So I sent the receipt, and they fought me, along with denying my claim. It didnt stop there. I finally got someone out here from LG to fix for free, after a lot of time on the phone, and no use of dishwasher for 2 weeks. The repair man came out. He was very rude. Along with tipping dishwasher and spilling water all over new floor.Well my problems did not stop there. Its only been 2 weeks since fixed, and its showing the error code for water /moisture again. Little did we know the first error code was leaking water under my new floor. Ive called LG Customer service again and got the run around. The service rep also told me this is a known fact about the machine, and there have been issues with it. Its been 3 days and no one has reached out. But heres the worst part of all this. My floor has now been tore up, and restoration has come out due to the known issues, and all the water that has leaked out under my floor. My homeowners now has to get rid of water and replace the whole floor. My machine still sits in kitchen broke and not usable. PLEASE DO NOT PURCHASE THIS UNIT.

French door LG refrigerator is junk! A year and half old and were on our third repair. Apparently its the compressor, which was replaced both times, only to stop working again after a few days. Cant believe these are still sold in stores! Now Im just waiting for my microwave, dishwasher and range to break. Never ever again will I purchase LG appliances.

I like that its a side by side with one side entirely a freezer. I like that it has an ice maker on it. It is black and has several bins & door compartments. I wish it had been cheaper and I wish the ice maker produced more ice and didnt stop working off and on. Its hard to crouch down to the very bottom of the freezer to find things. This was chosen for the color and for the financing options on price and also on the size it would fit in the necessary space we had for it to go. I would have bought a different brand when all was said and done.