I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

Purchased refrigerator in 2012, LFX31925ST. Start with pros. Purchase for the large space and front features. I have purchased many of LG products. The customer service is ok, but they dont stand by their product... From day one I had an issue with the ice maker followed by the motor make noise. Not to mention the glide server drawer stopped sliding, it seems like the cheap plastic wheel broke off. Well they came out to service motor, but said ice maker was not part the warranty! They replaced the motor, but two years later the unit stopped cooling and freezing. Guess what?? The motor stopped. I called for the same issue. They want charge for service $400. I had the product for only 5 years and already is giving out like its 20 years old. What makes it worst is they dont stand by their product. Dont be fooled by their 10-year warranty. It only covers parts, they will squeeze cost out of the service charge.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

We bought our LG refrigerator 5 years. This was a $3500 unit. 1 week past the additional warranty we bought with Home Depot, the fridge stops cooling. We had an appliance repair technician come out and look at it. They indicated it is a sealed system issue. We were advised to reach out to LG as this should be covered under the LG warranty and a known issue. The tech told us it would be a battle to get the warranty honored, and it seems they are right. It has now been five days and after now my third email and a phone call, no one at LG can get back to us. This has been extremely frustrating, especially with the holidays coming up.

We remodeled our house a little over two years ago, and my wife bought new LG appliances for the kitchen including a dishwasher, electric cook top range, microwave and refrigerator. I like the fact that when you get water out of the refrigerator door, it comes out fast. When it went out, it took almost two weeks to get done, and that’s the only complaint I have. We’re retired and we can’t afford to go out every meal, so we lived out of coolers and one small hundred-dollar refrigerator for a month. When the repairman brought the compressor in, he informed us that he puts a lot of compressors into LGs. In fact, he finished up with us at 8:00 in the evening he was here, and he went on to do another one before he went home.

I bought a 4 door LG refrigerator. Its a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.It does have a drawer at the bottom which is nice but it would have been a better design if it would slide out when only one door is open on the refrigerator. You have to have both doors open to utilize the space. The same with the right side drawer that holds produce. You cant get it open all the way before the left edge hits the center strip of the left side French door. I have only had it a month so will have to do another review after 5 years. This LG is a replacement for a 4 1/2 year Samsung that had constant problems with the ice maker freezing up.. I Will never buy Samsung products again. Their Customer Service is atrocious.

I will never ever order or buy another LG product. I paid good money for a fridge that lasted only 4 years and then was refused repairs because of a lazy, uncooperative, repairman that LG sent out. I had a gentleman that couldve fixed it but they sent someone else out and bc he did not like cats, he made sure that he denied repairs. LG corporate did do one thing good though, they gave me a check for partial loss of my groceries.

LG refusing to act to repair safety concern. LG gas stove is overheating during self clean cycle to a point that it damaging kitchen cabinets. According to LG statement air vent is at the stove bottom but it is in fact at the top vent. That was a head technician recommended to check our kitchen cabinets instead of dealing with design issue. The knobs are unsafe and turn on by just touching. LG please smarten up and work to correct problems that your appliances causing. Somebody is going to be hurt.

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I purchased a front loading LG washer dryer combo with pedestals (Model WM3670HWA) at Lowes with extended coverage in late 2016. Multiple issues. Mainly UE ERROR CODE most all the time. Its not overfilled or a small load. Continued get worse. There is NO SPIN ONLY OPTION so the washer will wash forever, hours trying to spin out. At times I will have to set it through 5 or 6 other cycles till maybe finally spin out. This is insane. Clothes seem dingy, washer dispenser not completely emptying. Some water from leak at one corner at times. You can wash one load for hours. Using water and electricity. Service coming again. Not sure if its barrings or computer board on the UE error, other issues unknown. Dont waste your money on LG. Had hard time with service. Any finding anyone knows anything.

I purchased an LG washing machine on November 26, 2011. The technician from LG came and put it to function by November 28, 2011. On my 1st use on December 4, 2011, I was shocked to discover a considerable leakage of water underneath the washing machine. I called for repair. First, they adjoined a torn part, then on the second call, they changed the host with leakage with another one. I discovered later in early January 2012 that some considerable number of clothes came out completely dry without being washed. I called for repair. The technician came and said that he cleared something that blocked the way for water passage. I discovered that Im still suffering of the same problem. I sat in front of the washing machine to watch it, then I found that no water was visible from the window and clothes came out with detergents. They came and changed the water balance. Frankly speaking, I lost count of how many times they would come and make repairs in a defective machine that doesnt function.I simply need the value of paid money. I need them to change the defective machine with another one thats functioning well, as I have lost patience with them over the last 6 months. I care about the image of the company, knowing that I also have other LG appliances at home, and I dont want to lose confidence in LG as a brand name. Please, if you are not concerned with my complaint, direct me to the one in charge to resolve my problem. Thank you in advance for your kind cooperation.

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

Purchased LG Washer in November 2020. Experienced several intermittent leaks. It caused the level legs to stain my floor orange. The stains cannot be removed. Come to find out after the technician had troubleshoot several times that there is an issue with the Deep Wash causing the washer to overfill. Quite upset that this issue exists. The board now needs to be replaced.

I received an LG front load washer at 12 noon today. I did the first load which spewed soapy water on the floor. I did subsequent small loads with no overflow. The dispensers retain clear water after cycle completed. I contacted LG to question why the water remains in the dispensers and why the overflow. I was informed that I used too much soap which caused the overflow. This is my second LG, and I am no dummy. I know how to fill the soap dispenser to the normal or max levels using HE products. The response from LG is We only recommend 2 tbs for a big load. I measured the amount of liquid to fill to the normal mark which is 5 tbs and to the max level which is 7 tbs.I explained this to the LG rep and the response was, We have already sent this numerous times to the designers. WHAT??? They know about the problem, continue to produce the product using the same improper guides in the manual and intuitively, the consumer follows the dispenser level marks and provide no ALERT to consumer!!! Of course, I still needed to know about the clear water remaining in the dispensers. That is normal. The dispenser dispenses by overfilling the drawer, that is shy there is water remaining at the end. Of course! We all want stagnated water to sit in the drawer possibly turning moldy and smelly to be dispensed into the next load of wash! I am absolutely incredulous!How can a manufacturer possibly continue to produce and sell such a subpar product? I was pleased with my last LG that performed well for 6 years and recently started to overflow and would not pump the water adequately out of the washer. Not wanting to put money into repairs, I foolishly elected to purchase a new and improved LG washer. What kind of fool am I?

LG bottom freezer, freezer stop cooling. LG sent LG service man, needed new compressor. Worked for 2 months. Came out again July, same thing compressor. Repairman has to order another compressor, parts under warranty 90 days. Here it is October 31. Guess what? No parts yet. Maybe December. Coming from South Korea, repairman says probably not! LG almost says go ** yourself!

Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

The washer cannot clean clothes. It just does not do a good job cleaning clothes. In addition to the main priority of a washing machine not cleaning. It also takes several hours to Not clean the load. On account of 1 item to 10 items the washer will declare 10 times during that cycle that the load is UNEVEN.

I purchase this washer 3 months ago and it started displaying an LE error code every time I would try and wash a load. I experience balancing issues within 1 month of having this product. DO NOT BUY ANY LG PRODUCT. Their customer service department is horrible. NO RESPECT OR EMPATHY FOR THE CUSTOMER. I dont understand how LG is still in business.

My wife and I purchased the LG top load washing machine with the Smart Drum. Trust me - it is anything but smart! Constantly goes UE (uneven). You have to constantly monitor it or it will waste tons of water and electricity trying to fix the UE all by itself, usually with failed results. I have no idea why washing machine engineers have no idea how to keep a drum from spinning off balance. A couple of rollers or a track at the top would fix the problem for any washer. Idiotic to me.

Bought 2 LG LRBP1031T cabinet-depth fridges brand new from AJ Madison for a high-end vacation rental property. After just four months, one of them failed and stopped blowing cool air into the fridge section. As a result, all food spoiled, and my five-star property was given a bad rating based on the horrible quality of LG fridges breaking down. It took more than a week for a rep to come view the problem, and now they are saying parts are back-ordered and will take another week or so to get the parts in. DO NOT BUY LG FRIDGES!

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

I am complaining about a LG Oven I purchased July 2014. The blue finish inside the oven is peeling off, the customer representative for LG said this was a cosmetic problem and the LG Company does not warranty this problem. This is a problem when the company was baking the enamel to the product and it was not done properly. This is not the consumers responsibility. When I purchased the product I was told that I was warranty on every part of the oven for 5 years because I bought the extended warranty. I am going to be a advocate on telling people NOT to buy LG Products unless they resolve this issue.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldnt start when the Start/Pause button was depressed. We didnt think much of it being that it was a rare occurrence. Less than a month after the extended warranty expired, the unit really started having major issues with this. Wed press the Start/Pause button, but the unit wouldnt begin the dry cycle. It would instead hum loudly and you could tell something was getting hot internally. I contacted the customer service department, asking if they would cover the repair because of the history with the unit. They flat out refused. Now this problem happens frequently and the only way to get the dryer going is to open the door, depress the Start/Pause button and the button just inside the door at the same time while manually rotating the drum to give it a jump start. Once the drum is rotating, we have to quickly shut the door hoping nothing gets caught in it in the process. If it does, we have to try it again. Occasionally it starts to go but then falters. If we press the Start/Pause button again, it may or may not go. We have been able to deal with it like this for the past 2-3 years. We did bring in a separate repairman to see if he could fix it, but he couldnt cipher what the problem was and ultimately gave up (after giving us his bill, of course). I guess one of the last straws with my dealings with LG was when they started sending us emails after refusing to cover the repair. The emails referred to my wife and I as valued customers. I told them in no uncertain terms that if we truly were valued customers, theyd repair the dryer at no charge to us.Because of the extremely poor customer service we received, I will never ever own another product made by this company. I dont care what the reviews are and I dont care how good the price is. Never again will an LG product cross my threshold.

Purchased the whole 4 appliance package from Lowes back in 09/13/2016. Of course 14 months later after warranty has expired the ice maker on the bottom of my new refrigerator stops working. Great! Repair guy just left after I was charged $238 for the repair. Mind you it took him less than 3 minutes to put a new ice thing in. What a sham. You pay almost $4000 for LG appliance and dont expect them to stop working in a year. Beyond pissed. It sucks. Might as well just bend over.Why dont these major companies warranty their products better? You know why is because they know they will break. LG is banking that your appliances make it through the 12 months then they can repair it. Well you should have bought the extended warranty? Really? I could barely afford the appliances and they want me to pay more to insure LGs faulty products? Really? Im insuring LG? How messed up is that? LG refer LFX25973ST serial number 505TRJL34580.

Our current problem is that the freezer stopped cooling and now the refrigerator isn’t able to keep a normal temperature. Of course, this happened shortly after we took an expensive Covid-style trip to the grocery store, so we are slowly losing hundreds of dollars in food. We suspect it’s the compressor. We’ve struggled with this fridge since we bought it. For the first year, we had issues with it making unusually loud noises. After hours and hours of service visits and calls, they replaced the compressor. Now it seems like the “new” compressor is failing after about 18 months. The size and physical design of the fridge is great, but not worth the headaches.

Bought this French door LG refrigerator in May 2015 model number- LFXS307668. Paid 3200.00 for it. Leaking water on the floor, not cooling, all food ruined. Been through much of what the others have noted. Run around from LG. Told by a certified LG repairman he has received at least 30 calls this week with the same issue- freon leak, compressor, evaporator, etc. Huge cost to repair. Quoted 700.00 for labor only, no warranty after 90 days from repair and it can easily take a month to get parts as they are backlogged. What a money pit! Wish I would have read these reviews before purchasing. NEVER buying an LG product again. There should be a class action law suit against this company. Read somewhere that some Kenmores are made by LG.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

I saw the LG refrigerator on the store and it was a good size for this particular model. My parents have LG as well. So, I ordered it online and so far, I like the size of it. It has two different store options, but it’s a big room. Also, I dont like the smart inverter technology that it has. It turns off a lot more than it’s supposed to, so the temperature goes up and the cycling of the temperature is probably more than it’s supposed to. The refrigerator goes warm inside and the cooling kind of cycles on and off to save energy. But then, it goes too warm before it cuts off to go back to cold.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

The gas oven went on the fritz 2 years in- took apart, tapped on the ignitor tube and started working again. Stopped once after using broiler - got it going again by tapping on igniter. Learned to not use broiler but now oven and broiler both stopped today. Very pretty stove and worked great for 2 years. Not happy.

We bought an LG washer one year ago. It started showing an error code last month. I called them, and the code is undiagnosable. For more than 4 weeks, I have been fighting the customer service department, including the team in Philippines and USA. They have absolutely zero empathy and concern for the customer. They have not been able to get my issue fixed at all. And now I am fighting with them about replacement. They seem to have a 1000 different departments for everything, and seem to be extremely poor at coordinating. Also, everything that they tell you...is pretty much a lie!! They go back on it all the time. USA team seems to be even more horrible than the Philippines team!! SO, if your appliance goes bad, you should be ready for a fight and harassment. Not to mention, take a few days/weeks off, apply for FMLA!!! You will need all your day and your emotional and mental energy to get through this.

I bought a washer and dryer, one on top of the other one, with stacking kit offered by LG. It is even in the manual as an option for the customer from Home Depot. The washer is leaking from the bottom when it was two months old... I cant believe a brand new machine is not working right in only two months. How can I be sure when they delivered this washer at my house that it was brand new? I am very suspicious with how Home Depot and LG do business. I have this one year warranty offer by LG. Well, it is not like that. I called for service and first of all, they dont have their own technicians. They hire subcontractors who really dont know what they are doing, thats why so many stupid people, instead of fixing, were messing the machines up.On top of it all, this subcontractor wanted to charge me $145 to put the dryer on the floor in order for them to inspect the washer, which is at the bottom. I called Home Depot and I DID not get any help from them, either. When I bought these machines, they told me it was covered and I didnt have to pay anything if it breaks under the 1-year warranty. They even offered me an extension warranty that I DID not take... It is only two months old, and in order for the technician to come before they inspected the washer and fixed it, I had to come up with $145.What a rip-off. I asked for a manager, and he said the same thing, blaming me for choosing to stack the machines one on top of the other one. They talked nonsense. I wanted to return it to Home Depot...They didnt take it. And they cant even exchange it. I paid for the installation, as well, but it is for nothing that I spent almost $2,000 for these ** LG machines...I will never ever buy LG products. They really suck and it is all a **.

My refrigerator is 6 years old. The ice maker needed to be replaced when it was six months old then the ice maker does not adequately produce enough ice. The door spring just broke two months ago. The drawer is broken. The plastic on the shelves have fallen off and the ice maker lever fell off a year ago. It is not a quality refrigerator for the price of $2200.00 made by LG. I also purchased the LG dishwasher at the same time and had to have service on it 5 times. It never cleaned the dishes very well and I tried to talk to customer service at LG and not only were they rude, the woman in customer service was threatening and nasty to me on the phone. I went two months at one time without a dishwasher when the dishwasher was fairly new. The customer service did not want to hear from me or help me in any way. This dishwasher cost $700. I had it for 5 years and had to get rid of it. Needless to say, I will never purchase LG appliances again.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

Approx 13 months after purchasing this nice LG French Door Refrigerator, Model LFXS30726S, the door display panel had a strange looking black leakage appearing at the bottom. This continues to get worse. It was outside of Mfg warranty (of course), purchased from HHGregg. Took pictures, tried to work with HHGregg, LG, and the service contract company---all said this was a cosmetic issue. No harsh cleaners have been used, no misuse or abuse. Now a year later its even worse. LG customer service is horrible, no help whatsoever. Warranty company continues to say cosmetic. So after spending over $2000 for this refrigerator, its my problem. I will not buy an LG product ever again, and I tell everyone I know to stay away from them. This is why I am writing this review, so other consumers wont be caught in a similar situation.

We purchased a brand new LG stove/oven in 2014. The control panel started giving us issues about a month ago (27 January 2016). We reported the issue to LG customer service and they offered an extended warranty for about $275.00. We purchased it and their repair representative arrived at our home. He verified that this was an LG product by model and serial number, and confirmed that the stove/oven was produced in 2013. He then said that he didnt have the required parts to perform the repair, and that LG no longer makes the parts. Since then, LG wont fix their own product because we dont have the initial purchase receipt. We have been arguing with so called LG executive services ever since. Ultimately, this is an LG product, LG took our money for the extended warranty, and they are incapable of fixing their own product. Is this fraud?

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

I purchased an LG microwave for nearly $250.00 and its been replaced twice by Home Depot, making this the third unit to electrically fail with smoke coming from its internals after only a 45 second operating cycle. LG was contacted and initially stated that I would be responsible for taking the faulty unit to their authorized repair center in Chino Hills, Ca. - about 15 or 20 miles from my home - and pay for the repair.I informed them that I had taken the liberty of visiting this website and discovered that there appears to be some sort of electrical defect in their microwave considering the number of failures, the description of the failures and the short period of time between its purchase and the apparent electrical collapse of their product. In my experience, an item with a record this poor should be on some sort of safety recall list before it causes an injury or fire, but Ive not been advised of any such recall by either of the two customer service personnel I contacted during the course of our conversations on August 21, 2015.After being placed on hold for an eternity, and refusing to be blown off with what I can only describe as double speak, I informed the initial customer service person and the subsequent one that here in California there are regulations in place to protect consumers against abuses by big corporations with a bait and switch approach to consumer sales. According to this customer service contact, LG boasts their Magnetron has a 10 year warranty but to capitalize on this claim, the consumer must first pay for the labor involved which usually is a large portion of the initial cost of the unit!I have opened a claim or case # of ** with the assisting personnel who now report that there will be either a refund/credit or replacement within 6-8 weeks but they could not elaborate on which. In the interim, Im left without a microwave for the duration. If LG does the right thing, Ill report it, if not Ill provide that information as well.

Fairly new front loader, LG wm2801hwa, opened its door mid-cycle. I had a flooded kitchen and laundry room. When it was discovered, the machine was observed to continuously flooding water out of its (then open) front door. The water valves had to be closed and the machine had to be unplugged. LG was contacted directly and a service man was sent out. The D.G. Appliance representative indicated that the machine had an assortment of problems, including the main controller. The machine even flooded the kitchen and laundry room again, as the payment for the service call was being processed, for he left the valves on after his inspection.I consider this machine new since it was purchesed about a year and a half ago. I expected LG to step up to the plate here and provide a reasonable response. The door on a front loader should never open like that. Much property damage was avoided only by luck in discovering the flood in time, and diverting the water away from wood and carpeted areas. I followed up with D.G. later that afternoon and learned that they didnt bother reporting the problem to LG. I called LG (again) and found no relief, since the machine was out of warranty.

Purchased the LG glass cooktop stove as part of a package - model # LRE3193ST in Oct. 2017, less than 2 years ago and one of the glass stove top burners started turning on by itself. I was awoken at 1:30 am this past Sat by smoke alarm because of a fire. I had placed a dish towel on top of the stove which I had not used for 3 days. Today I came home from work and the same burner was on HIGH. Thankfully I had cleared the stove top off and have not used it. It could have burned my house down while I was at work. Has anyone else had this happen?

Like so many other comments on here, our oven enamel is coming off of our 2014 LG gas range. As with other comments, LG dismisses it as a cosmetic issue. Our oven is convection and we are also worried about ingesting particles of porcelain enamel. I am from Calgary, AB and am trying to find out whether any Canadian consumers are trying to put together a class action lawsuit against LG for the above issues. Lets do something because this is not right!!

Our dishwasher needed a new motor when it was 3 years old and cost us $300 in parts and labor. The fridge gives poor water pressure, scant ice because the flap that should close automatically doesnt. The range stopped working last week after we used the self cleaning mode. We replaced the control board for $ 150 and the repair man came today because all that the new board did was get the clock to work again. We now need a power board for $170 parts and labor.These appliances are not and have never been abused. There is no excuse for all these repairs. LG is garbage. Never, never again will we consider anything made by this company.

Its compact and yet open enough to see everything. I like the freezer on the bottom. It gives more room for refrigerator items. Easy to clean. Shelves are glass so you can spot things fast. The veggie bin is also see through a little tight to get in and out. I have a small kitchen so this LG fit nicely without giving up space.

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

I chose LG because Ive always heard great things about them so I decided to go with them! I love everything about it and a very good family refrigerator. The features I liked most about the refrigerator is how spacy it was, I also liked how the water and ice machine works wonderful. Its a very good refrigerator. I would recommendation. What I dislike about the LG refrigerator was how loud it ran, was very loud at night, it was hard to sleep while listening to a big machine in the back.

We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LGs answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

I purchased LG Dryer from Home Depots stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product. To anyone considering purchasing, I hope youll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure its a LG product, but I bought it from Home Depot. Who gets the bad reputation? They both do, LG and Home Depot.

Bought an LG French door fridge for $2,500 18 months ago and first the ice maker stopped working at exactly a week past 12 months, so out of warranty. Paid extra just to have that ice maker, what a waste, so this morning we find ice cream melted and steaks thawed in the freezer. Oh great, the freezer is broke at 18 months. Call LG and they say they will pay for the parts to fix the freezer but we have to pay for labor, guess how much? They say starts at $500 and that is if it is what they think is the problem. I dont think so. I would rather take that money and buy a different brand that will last. Oh and I just bought an LG microwave last month, I figure this time next year I will be buy another microwave. Talk about disposable appliances. Did an internet search about LG products and it doesnt look good.

The ice machine built in to the door is awful. If you dont use it on a daily basis, the ice cubes freeze together and none will come out. This is a CONSTANT problem. I asked about it and was told it had been fixed. I feel I was lied to.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the Sealed System which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. Ive never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LGs part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

I love this stove but the knobs are very dangerous. My son and husband almost caught on fire by leaning over to use the microwave. My son and I felt ill to discover a knob was slightly turned putting out gas. A slight brush against the knobs is all it takes. I get up all night scared someone has brushed against that stove and I would not recommend this product because of this safety hazard. Otherwise I love all my LG products. I wish they would correct this problem before tragedy occurs.

LG True Balance HE Top Loader Model # WT487OC - Unless I wash a lg load mach will become unbalanced. A slight shift in weight will cause this. Not sure the purpose of this feature use to the mach would vibrate really loud if load was unbalanced. Now it will not even finish the cycle. Beware!

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

We bought a new LG fridge in August 2017... Yesterday Jan.21 2020 (2 1/2 years) the fridge and freezer quit working. I called the LG 1-800 to do a remote Smart Diagnose but none of their agents could get their receiver to work in order to do this. They told me to call the one warranty dealer in my city as I found out today that all the other warranty dealers dropped both LG and Samsung for both warranty and non-warranty works as their products and service are horrible.So the only warranty place said they would not come out and I had to bring in my fridge but they suggested based on what I told them was happening that they would spend $500 plus to maybe still not be able to fix it and to go buy a new one…. LG warranty is on parts only and the guys said its never the parts that are expensive. It is the problem solving time and labor that costs. It turns out they would rather build a product that uses less power for energy savings but the compressors etc fail in short time 2 to 6 years.. Great….

I just bought this washing machine in January 2016 and already having problems with it. Customer service is a nightmare to deal with and when speaking with them on numerous occasions attempting to get this problem fixed I end up speaking with representatives in other countries. I WILL NEVER buy another LG product of any kind. Very disappointed in the fact that I have spent over $600 on a product that doesnt work and LG will not help me in any way. Beware when buying LG products.

I love LG products. The microwave works and looks great. I just dont understand why they have to charge so much money for them. I wouldnt recommend buying an LG product right away when it comes out. Wait for them to go on sale. Youll be glad you did.

I absolutely could not get anyone to answer my calls. I purchased a washing machine in 2005 and it was starting to smell terrible by 2006. In 2009, it produced error readings so I purchased a new pump. In 2011, it started making noise. I took it upon myself and found out that the support brace that holds the inner drum rotted and broke off in three places. I have soft water and am a registered master plumber. The material used in this brace was no more than cast aluminum or pot metal (neither of the two should be used in a piece of equipment like this). The drum is stainless. What a waste.

Agree with the other one star reviews with this issue. This top loader never gets enough water in the tub (on normal cycle) to even get most of the clothes wet, let alone all of them! How can anyone expect clean clothes without water? I always need to press extra water or deep wash....which really wastes a lot of water as it will then fill up to the very top rim when I only want it to cover the clothes in the tub! Ridiculous machine - dont they test these things before putting them on the market? So wish wed returned it when we had the chance...but hubby said well get the gist of using it HA.

The icemaker gets stuck, manually need to separate cubes. Also makes popping noise. Door seals get black mold. Stainless finish is impossible to get spotless even with dealers suggested cleaner and etches unlike my Miele dishwasher stainless exterior which cleans up perfect effortlessly!!

I purchased a brand new LG refrigerator on 4/17/2017. On 8/20/2020 the unit stopped cooling. I contacted LG on 8/21/2020 and they confirmed the unit was under warranty and dispatched a local technician to come on 8/27/2020. Technician came as scheduled and basically said LG is known for making faulty compressors and he had about 40 other homes waiting for compressors. I followed up weekly but the parts were on backorder. On 9/11/2020 I received a call stating they could return to fix the unit on 9/17/2020. On 9/17/2020 technician arrived and stated the issue was not the compressor but the tank which holds the coolant. He said he should have the part in 2-3 days. After 5 days of not hearing from them I spoke to LG headquarters who confirmed the local technician did not know the issue so they dispatched a different local technician to arrive on 9/25/2020. The technician did not arrive on 9/25/2020 so I called LG HQ again and they stated the technician cancelled the appointment but did not know why I was not made known of this. They stated corporate approved a defective return number for my home also known as a DNR number but I had to call 888-412-8357 to follow-up. I called that number and waited 2 hours but nobody ever came to the phone. I tried again today, and no luck. I would stay away from LG appliances in all as this has been a nightmare for my family.

On 7-20-2010, I purchased an LG french door refrigerator, model LFX28978ST from Best Buy for $2,168. On May 26, 2014, I reported the failure of the unit to LG. I had an LG authorized service technician diagnose the unit, and he determined that the compressor has definitely failed, and that very likely, the entire sealed system had failed as well. He, while still in my home contacted LG and conveyed the information, but they stated they would seek replacement only of the compressor to be certain. After two days, I called the service organization again to determine when the repair would be authorized and made. They noted that no authorization had been received from LG and that I would be responsible for the full cost. Thereafter, I contacted LG and requested a service authorization. It was noted that one would be provided. Approximately two days later, I re-contacted the service organization regarding the repair. They stated that LG would not allow them to seek the part from their normal parts distributor, and that it must come directly from the company. They additionally stated that they had ordered the part from the company. When I requested the shipping and estimated delivery date, the service organization stated that LG never releases that information to the service organization. As a consequence, I re-contacted LG and requested the same information. The LG representative noted at that point that the part had been ordered, was in stock, yet had not been released for shipment. The representative added that they would seek to determine its release date and return my call. They did not. I contacted LG again to inquire of the part shipping date, and was told that since so much time had elapsed, I was being transferred to the defective returns area for resolution. Once within defective returns, I was provided a non-negotiable buy back of the unit at an LG depreciated price which amounted 67.6% of the purchase price, an amount which approximates to straight line depreciation for the period the unit was owned. Inquiring as to options, the defective returns area noted the only options were to take their offer, or wait for repair. I additionally inquired as to when the part would be shipped to effect the repair, and could not be given a time frame. Even when feeling forced into an untenable offer, the LG defective returns representative was able to add injury to insult, stating it would be 2 to 3 weeks before I would receive the check representing the buy-back. The approach LG has taken in my instance has the appearance of purposefully failing to comply with the repair terms of their warranty in an effort to compel consumers to accept a non-negotiable defective product buy-back offer. In my instance, I conceded under the duress of needing to replace my refrigerator. I will, however never purchase another product manufactured by LG under any nameplate (Sears, please take note).

Purchased WT4970 washer November 2014. Since installation washer has deposited material on clothes. After four service calls, three replaced parts, both LG technical support and their authorized service technicians do not have a cause of this problem. The washer is clearly defective and LG refuses to respond to my request for a return to Lowes. Please be aware LG customer service has no authority to make a decision on replacement and have demonstrated a willingness to allow a customer to put-up with a product that doesnt clean clothes for eight months. No end in sight. This washer is the first major appliance that could not be fixed and the first company Ive dealt with who is unwilling to do the right thing and replace the unit. Sadly, this was my first and will be the last purchase of any LG product. I thought they were a honorable company. There are plenty of other choices out there. If customer service is important to you, stay away from LG washers.

I bought top-of-the-line LG kitchen appliances. I have had the repairman out on each 3 to 5 times. I had the standing range replaced because it turned on and locked down itself. The microwave has been repaired so many times that it cant be repaired again as the mount has been compromised. So I live with it not working. It seems they didnt properly seal it and moisture from cooking takes out the electronics. Life is not good with LG; it is ghastly! The worst part is, no one cares.

We bought a brand new refrigerator from LG in 2013. No issues for 5 years. Around October 2018, the refrigerator stopped working and the refrigerator leaked water and damaged our floors. We called LG for repair and they said that the compressor is under warranty and we will need to only pay labor, which was around 350. So on October 31, 2018 the compressor was repaired and full service was done my a LG technician. The refrigerator again stopped working on Feb 23, 2019 with a compressor issue. LG gives a 90 day warranty on repairs. So I contacted LG and requested if they can waive any fees related to this repair as I was just 20 days over the 90 day warranty. I got a rude response from LG after multiple attempts to follow up. They essentially said: RULES ARE IMPORTANT THAN CUSTOMER SERVICE!!! I was shocked. It was bad enough that a replacement compressor broke and on top of this I had to face this from them. Anyways I got a licensed LG technician to come out and take a look at it.The scheduling of tech visit is another story. 2 different people called me from LG, one saying the tech will arrive on Friday evening and the other saying Saturday morning. The tech himself called and he said Friday evening. I didn’t know who to believe. Finally the guy showed up on a Friday. He looked at fridge, said it’s a bad compressor and said there is a lot of dust, so he cannot repair the fridge. Now am I supposed to open the back of the fridge and clean the compressor? Apparently that’s what this tech expected. He said clean it and then call me. I will not touch it unless someone cleans it.Please note that the same fridge was repaired by another LG tech some 100 days back. After this experience I said I had enough. I just got a used GE fridge. Some 12 days after, LG called to inquire the status. I told them I took their product to a dump, they said OK and were happy that they did not have to fix it. They didn’t even think once to apologize for this or give any compensation for the 2 times I lost weeks of grocery in a full refrigerator. LG sucks !! If you buy LG, life’s gone!!!

We bought our LG 4 years ago at Best Buy. We have always bought Whirlpool refrigerators in the past and they all worked well for TEN years or more. This LG is a piece of junk!!!! During the first couple of years, we had to have a repairman out twice for the icemaker. The second time, they had to order a replacement part for the motherboard. About a month ago, the refrigerator-part stopped cooling. We called the only qualified repair shop in the area and were told that it would be a week before they could get to us. For some unknown reason, it started cooling several days later so I cancelled the appointment. It cooled for several weeks and then stopped again. Now, both the refrigerator and the freezer have stopped. We have called the repair shop again and must wait 5 days for them to come and they will probably have to order parts. So, we have no idea when it will be fixed. If I could afford to throw it out the door, I would. I will NEVER, NEVER buy another LG refrigerator.

I have an LG refrigerator that has a sealed system problem, and still within the 7 years warranty. I had both Sears and LG serviceman telling me its not repairable. I just got a call from LG that they will prorate and give me $333. Thats nonsense. The user guide says, Your LG refrigerator will be repaired or replaced at LGs option... It doesnt tell me anywhere in here that it will be prorated and I get less money than what I paid Sears ($294.24) and LG ($89.00) for determining the issue. I had Sears to checkout the refrigerator and 3 trips, they determined the leak is from the cabinet. They said I have to go to LG. I called LG and they said they wont take Sears word and documentation, and I have to get an LG repairman to come and look at it. The LG guy showed up and told me yep, thats it. Not repairable and should be replaced by LG. LG called me today and they are going to give me less than what I paid to tell them the sealed system that has 7-year warranty is bad. Do not buy LG if thats how they stand behind their warranty.

When we lost cooling in the fridge and freezer I contacted LG who told me to contact Mr. Appliance in NH who were their authorized repair representative and who would charge us $89.95 to diagnose the problem. I scheduled an appointment and took a half day off to have them come to diagnose the problem. They cancelled the appointment 15 minutes before they were supposed to show up. I rescheduled another appointment for another time (again taking another 1/2 day off) for them to say Yup it is the compressor and to say Now we have to order it. Third time (again taking a half day off) they came, took out the compressor, turned to me and say that the compressor in the box was the wrong one and that they would have to come AGAIN.First, if you work, then it is better to purchase another fridge since they only work monday through friday and if you would have worked instead of taking time off you will have made enough money to buy another fridge. It will be cheaper. Second, DO NOT purchase an LG appliance. They are horrible about their warranties and they probably do this purposely so that they do no not need to make good on their product. I will never purchase an LG appliance again. Save your money.

It takes hours to wash a load. Ive been doing laundry for 55 years. This is a piece of junk, albeit a very expensive piece of junk. Ive even gotten the famous UE message when the tub is completely empty and Im running the tub clean cycle. As soon as I can afford it Im going to Sears.

I had an LG washer for about three and half years. The washer stopped spinning. I called LG for the 10-year warranty and was told that a technician would come out and check the washer. I was told it would be around $100 to diagnose the problem. I told LG that the motor was slipping, it should be covered under their 10-year warranty. They said I would still have to pay a technician to come out to tell me what I already knew. I argued with them many times about the problem. I even asked them to send someone out for a courtesy call; they would not . They finally gave me the number for Parts. They found the part for the motor rotor assembly. They opened the back of the washer, undid the mounting bolt, removed the rotor, and sure enough, the rotor assembly gear was made of cheap plastic. It was strange because the new one with a metal center was stripped out. This not only should be covered by the warranty, but also, a defective product should be covered by the company. The whole job of replacing this part was about 15 minutes and $75 in parts. I have photos of the part being removed with its stripped center and the new one being installed.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

****Buyer Beware**** Please do not ever buy an LG Appliance! Their 10 Year Warranty isnt worth the paper it is printed on. Our dryer stopped heating after purchased new July 2017. Customer service is absolutely deplorable, with hour long wait after talking to someone about the problem, flat out lies, being given the runaround, promising service appointments and no one shows. Being told LG was in negotiations with a repair vendor in my area and that we should receive a call back within the week. That was 7 days ago. No one called.Called back - another hour of being on hold. Then being told that the 1st service center declined our service appointment so it was being escalated to their 2nd service center. Why was my service declined? No one can say, but supposedly/hopefully the 2nd service center can accomplish what the 1st service center was unable to do - schedule a service appointment. Oh yea, I should receive a call back in 3-5 days from the 2nd service center.After 2 1/2 weeks of the runaround and lies from LG, I am done trying to have the dryer repaired under warranty. I am biting the bullet and calling a repair service to repair my 9-10 month old dryer out of my own pocket. I also would like to note that our case is not an isolated one. A google search will reveal several horror stories identical to mine! Dryer stopped heating and a completely worthless LG customer service experience.

I purchased a top load LG washer. I purchased the extended warranty for a total of 3 years. After 3 years and 2 months started having problems. The washer would be out of balance on every use. The only thing I could do is unplug and start over every load. Finally started doing some research online and found my model had two known problems. The balancing rods are not strong enough and circuit board problems. Paid over $700 for the washer. When I called LG even though it is a known production and design problem caused by them, they said I would have to pay for a service call and parts. DO NOT AND I REPEAT DO NOT PURCHASE ANYTHING LG.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

Even though it says dont rinse the dishes, just scrape them, this DW doesnt get the job done. Ive tried all kinds of soaps and rinses and I often have to hand scrape food off the plates and from inside glasses. I had a Sears Kenmore for its lifespan and they dont make anything like it. Disappointed, wont buy LG again.

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

Two consecutive LG Microwave ovens break down after one year in a light service environment. The 2nd was purchased to fit in the opening above the oven at my parents townhouse. A poor investment and a waste of time. I wonder how safe they are? Each microwave had an electrical failure. Thankfully there were no fires.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

I also purchased an LG LFX31925ST Refrigerator and after 3 1/2 years worth of use it broke down. I spent over 5 months going back and forth with LG on fixing it, had numerous repair visits, where they tried to fixed the compressor and sealed systems. In the end they offered my 1200$ for a buyback on the fridge but I have to buy another LG refrigerator.There is no way that I want to give LG any more of my money after what I just went through. 1200$ doesnt come anywhere close to covering the cost of a new refrigerator. Just so everyone knows they replaced the some of the tubing that used to be copper with regular metal tubing that sits in a water reservoir. This attaches to the compressor and after a couple of years it rusts and you lose all of the freon in the fridge. I cant tell you how many 1F and FF errors that I keep getting on the Fridge. LG customer service is terrible. They dont give any power to do anything. After dealing with them for almost 2 months a started a countdown on my Twitter feed to see how long it would take to get it fixed. I started go over my problems in the middle of July. We are now in Jan. Right now I am contemplating on whether I want to use the 1200 that LG is giving me or not. LG is the worst.

Paid $2100 for this fridge. It is a total boat anchor, quit cooling in July 2016 right after warranty expired. No one will work on it, all told me it wasnt worth fixing. I will never buy another LG product. Our LG television is also a piece of junk. I wish I had read all of these reviews before I bought anything from this brand!! Whatever you do, dont buy LG!!! No one who knows me will ever purchase anything from them.

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

I bought a brand new LG Refrigerator two and a half years ago. Now, the freezer door fall off. All the meats/groceries inside the refrigerator are melted and rotten constantly. I would like to know what to do and how I can get it fixed? I would like to know if this happens to lot of customers? Please help.

I wish I could give a negative rating! We have been working with LG customer service since October (over 2 months now). We are extremely disappointed and feel like we have been led on like they would possibly stand behind their product. I can hardly believe we have went this long without a full size fridge and freezer. If LG customer service would have just told us over two months ago that they would not stand behind a less than 3 year old fridge we could have thrown it in a landfill and went and bought another brand. Not only do we NOT need to spend so much money every couple of years on a major appliance, but we really don’t need to fill up our landfills with these things. LG, if you cannot make a large major appliance last longer than 2 years, PLEASE STOP MAKING THEM! Do it not only for customers like me, but for the WORLD!

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while Im cooking the burners dont keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didnt get the chance, for he left my house telling me that he knows better.I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later Ive got a call from LG to inform me that the next Friday Im going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.I called LG back next week and I was told that Friday was a mistake, and Im going to receive the call some day later. Im still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You wont even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

In life, you have large purchases that are life events: new home, car, and appliances. From day one back in 2008, from when we purchased our LG fridge (LFX2590TT), we have had nothing but problems.Water leaked and cracked the line on the back of the fridge (caused damage to wood floors). The deli drawer slide cracked and broke off. Water leak was repeated; the service repairman fixed the line and then the line cracked above the repair. The ice-maker freezes up and we had to turn it off to thaw. Water leaked again; the service repairman fixed the line and then the line cracked above the repair (third time). The replacement slide was broken (again). We do not over-load this drawer. Its all plastic crap and has a very poor design. The water line leaks inside the fridge. We gave up and turned off the water dispenser/ice-maker. Then the top of the vegetable/fruit drawers cracked.LG made it on my speed dial. After too numerous to count service calls and being long out of warranty, we have given up. When you buy a $2,400 refrigerator, you think it would work (completely) longer than 2 months. I will never purchase any LG products and I advise others to do the same. They make garbage and when it comes down to it, they just dont stand behind their products. In reading all of these reviews, you would think there would have been a recall, but theres none. Dont buy LG.

My LG refrigerator failed after about 5 year. LG warranty is 10 years for parts only but labor is $375. I was told that the labor rate is a flat $250 but they’ll charge you an additional $125 for preauthorization fee. Their refrigerators are not good products. You’ll have problems with the ice dispensers from the beginning.

We had an LG refrigerator and over-stove microwave. Little things broke, bits of plastic, brackets etc., large annoyance factor. Also freezer at highest setting but does not get lower than 20 degrees (should be zero). Panel above door of microwave broke loose, could not be reset, had to hold it in place with tape. The brackets that hold up drawers for fruit & vegetables broke, we got a replacement, it broke again. This was all in the first year. The things just feel cheap and unreliable. We junked the microwave a year ago. Today, last straw for the fridge. The auto ice maker, over several weeks, was working, then stopped, then started again, then stopped, then started once more -- then went crazy! It would not stop pouring water into the ice tray. Had to cut off water supply. If we hadnt been home at the time and noticed, it would have flooded our kitchen. I have had it. Good Riddance LG!

Purchased an LG washing machine model #wt4870cw 3 yrs ago and this is the 2nd service call in that span with the same problem. UE (unbalanced load) plus the inside top has rust around the fabric softener cup. Same problem we had 1 1/2 yrs ago!! It will cost us $285 for labor not including parts!! Terrible product and LG wont stand behind its product. Terrible customer service (from the Philippines)!! Will never buy another LG product again, not a TV, dishwasher, heck, not even a toaster!! Terrible product and company.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldnt even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I dont want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadnt done this before, so I dont believe that. Meanwhile, I pull the drawer out and empty it after each wash. Im unsure whom to call for repairs.