Our LG range was emitting dangerous levels of carbon monoxide. After two weeks and first paying a $200 flat fee, an LG approved technician finally came and replaced some parts and fixed it. He said it likely a manufacturers defect but he cant say 100% which means that LG keeps their fee. In the meantime, Ive written two letters to LG (where it says they will reply within 24 hours) and gotten no response, spoken with two customer service managers who show no concern for the fact their appliance put my family in danger, and spent way too much time on hold on the telephone and online chat with very little to show for it. Their lack of customer service is appalling.

It is attractive, efficient and easy to get things in and out of. Very functional in the inside as we have a side by side with a bottom freezer section. Both top and bottom sections keep food items at temperature settings. We have had many compliments from friends and family on the unit.

LG double door refrigerator - I had bought this 2 years back and from last September There is a problem with the cooling... ice formation in deep freezer and no cooling in the lower fridge door. It has been an harassment of sorts... different mechanics and experiments and still the same problem continues. Its even worse as its unattended despite innumerable calls to the customer care and the local customer manager doesnt answer. Planning to boycott LG.

After reading the other reviews, I felt compelled to write a response as well. The dishwasher does not clean the dishes and I rinse my dishes before I put them in. The odor has never gone away as well and when I read that someone had done testing and the dishwasher is off-gassing, I was really annoyed. Good luck on the 4 year extended warranty because LG sends someone out to look at the problem. They call tech help and say the problem is not covered under the warranty. Does anyone know how to fight LG on this problem? It seems there are enough of us who are fed up with their products. I also have a LG French Door that has a foul odor as well. I am really disgusted with their products.

We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?

After we remodeled our kitchen back in 2010, we purchased brand new LG appliances. Within the first year, a couple of the knobs on the stove (LRG30357ST) became cracked and loose. As of today, 2012, all 5 knobs are either loose, fallen off, all completely cracked. It is absolutely disgraceful that the cost to replace the knobs is almost close to the cost of just replacing the stove. Weve been putting off replacing them because of this cost. We will never purchase another LG product ever nor will I recommend it. What a disgrace!

I originally gave LG a poor product review regarding my LG fridge. The control panel, icemaker, and water dispenser stopped working. It got off to a rough start working with LG customer service. It took a couple of visits from the LG technician to figure out that the left door would have to be replaced. This was an expensive repair. I contacted LG and requested assistance with the cost of the repair. It took a while (about three weeks), but LG stepped up and bought the part and I paid the labor. My fridge is 4 years old and long out of warranty. Its not lost on me that LG didnt have to do anything. LG is the first appliance/electronics company that did anything for me out of warranty. I should also add that the LG technician was very professional and reliable. Overall, LG turn me around from frankly a pissed off customer to a loyal customer. LG will be first on my list next time Im in the market for appliances, televisions, etc. The only reason I didnt give LG a full five stars was it just took so long to get my fridge fixed and it took several phone calls to LG customer service before I found and agent who took and interest and went to bat for me. I think her name was Marsee. Im not sure about the spelling. One last thing, LG does not mark up their parts. I checked. If you have an issue with an LG product, make sure you use LG technicians. If you call and independent outfit, you can expect that they will (in some cases) mark up the parts double.

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

I bought an LG front load washer and dryer set in 2009, its now 2 years later and guess what? My washing machine is very load during the spin cycle and it wont even spin unless its a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise. I bought the set from home depot. They wont help. Ive complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

I purchased the LG french door fridge in the summer of 2016. Since then, the compressor stopped functioning after 2 years. I spoke with LG and they were no help and had to pay to service people to figure it out. This past month weve had an awful smell in our kitchen whose source could not be identified. It was only yesterday we figured out it was emanating from the fridge. We checked online for similar complaints and found someone who located it at the back of the fridge. We had to remove the lower panel and clean out these trays filled with thick yellow residue. The trays do not come out so we had to use chopsticks and an entire pack of clothes to clean it out... This is unacceptable to us and we are at a loss as to what to do with this fridge. STAY CLEAR OF THIS FRIDGE!!!

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

I purchased the item on May 28, 2010. Now, when I use it, I smell gas. I made a call to the Gas Company to check the line. It turns out the dryer is malfunctioning. This product isnt even two years old yet. I spent $600 on this appliance. What a waste of money! On top of it, the first customer service representative wasted a week of my time. They had me fax (to the wrong number) a form from the Gas Company confirming that it is an appliance malfunction. I called back only to find out that I need to either have an LG certified appliance repair shop fix it, or requested an extended warranty from LG. I will never buy a product from this company again. $600 did not even reached two years worth of use. Unacceptable and horrible customer service on top of it!

Im at work while Im writing this so I dont have the exact model number of the machines. But we Installed the machines correctly and leveled them and we had problems with the dryer within 3 months of loud humming noise. They came out and said that there was nothing they could do, that it was normal and we called them just before the warranty ran out, and once again right after and never got it fixed. Serviceman was no help. The washer always vibrated horribly on the spin cycle. Now a few years later its broken its mounts and is burning the front gasket. The set was complete garbage from day one. I will never buy another LG product. Not a phone, mp3, battery, nothing.

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

We purchased our LGLFXS30766503 refrigerator less than 2 years ago. At the time it was the middle of July, all refrigerators were out of stock, and this model could get to us the quickest. It was not our first choice. We have had it repaired now 3 times in the past 8 months, all for the same cooling problem. The last repair they completely rebuilt the cooling system. It has been less than two weeks and it is now not cooling again. I have spent countless hours of my time, thousands of dollars to replace groceries, all for a $2,500.00 refrigerator we did not want in the first place! I have not received reimbursement for said groceries, which is part of my warranty. I do not have confidence in the abilities of LG staff or technicians. At this point I will accept nothing less than a brand new unit. I refuse to think, with todays technology a high end appliance should perform this way. Our previous Kenmore refrigerator needed zero repairs ever, and we had it for 20 years! I am extremely frustrated to say the least. I will never buy another LG appliance, and I will tell everyone I know my experience. Lifes NOT Good!

Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

I have an LG dishwasher Model LDS5540ST purchased from Lowes on 11/07/2014. The dishwasher recently failed. The error code “nE” repeatedly appears at the conclusion of the wash cycle. We live in a small town about 5 miles from the Lowes in Lewistown PA. Service for out of warranty LG is not readily available from Lowes by certified repairmen in our area. Verify service availability before you buy. Apparently Lowes advertises and sells these LG products without making you aware of this problem.

NEVER PURCHASE A LG PRODUCT! I purchased all new appliances for my kitchen. Less than 10 months ago. The seal cracked and the light stays on constant. The sensor is very annoying. Going off all hours of the night. I have called Lowe’s to get nothing but a runaround, called LG numerous times, one service man showed up and never returned. The next appliance repair man notified me and cancelled due to LG not paying service providers for their work. On top of when I call LG, I am placed on hold for over an hour every single phone call and never make any lead way. I actually filed a claim the beginning of November 2018 and just a few days ago they tried to say my warrant had expired. I am irate and feel with all the complaints I have read on here, the company should be shut down by consumer service. How ridiculous to take advantage of consumers. Also, their extended warranty is just like throwing money into a fire. So useless! I have never been so upset over a purchase of any appliance like I am today with LG. I will never purchase another LG product nor will I ever shop at Lowe’s again! Less than one year old and no one will stand good for this “Lemon” of a refrigerator. I hope these people that treat others so bad get what they deserve after leaving this earth. Some of us work hard, do the right thing, and get walked on by shysters like LG. Very, very sad! I teach children to make the right choices in life. How upsetting to have to deal with inconsiderate businesses like LG. I really feel for the people that work for them. I would be embarrassed to admit that I worked for a business like LG. If you can’t afford to stand good for your products, you should just quit building junk!!! It’s a big rip off! LG is JUNK! They will never get my business again. BEWARE of THEIR LEMON PRODUCTS!

Why is zero stars not an option I wonder? Do not trust in an LG refrigerator! I bought all new kitchen appliances five years ago (all LG) and the most expensive was the french door refrigerator. It is supposed to have a state of the art linear compressor. Well, please research and you will see many people in the same position as myself. After two years, the refrigerator compressor failed. It was like pulling teeth to have LG get a technician out to my home even though it is under warranty. Low and behold, after numerous calls I was able to get a technician to my home to say I need a new compressor. Parts needed to be ordered - another delay which took about three weeks. Finally a technician returned once all parts came in, just to say there is also an internal leak in the fridge and it needs replacement! I have now been without a fridge for about 5 weeks and LG still hasnt helped with a resolution. I have an alternate resolution case assigned and that can take about 10 more days for them to determine what action LG will take if anything. Absolutely awful customer service no matter who you get on the phone and they just dont care saying its their policy and they do not take action. Buy any other brand!!!

Freezer and Fridge section stopped maintaining temperature. Called to get a smart diagnostic but after describing the symptoms, skipped the diagnostic and went straight to need a technician. Thursday morning phone call results is an appointment for Wednesday. I understand that the times are challenging but a week seems a little extreme for a service appointment. The $3000.00 refrigerator was purchased on 4/15/18. The good news it is under warranty and may only have to pay for labor.

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

We bought a new LG refrigerator in November 2019. April 24th the ice maker stopped working and the refrigerator was making a loud grinding noise all the time. We had also bought a five year warranty plan - dont do this! We called to let them know and ask for a repair technician, and were told to watch a tutorial. This was not helpful. We called back and asked again for a technician. We were given a reference number. I finally called again on 4/28 and were told it would take five business days for someone to contact us back to let us know if they found someone in our area who could fix the fridge. That means we are now looking at a week! We told them we really needed to have someone come sooner and not let us know if they found someone a week later. They hung up on us.We called back and asked to speak to a supervisor (Julian) - who also hung up on us. We also could not understand them clearly. They had us on speaker and a heavy accent. We called a fourth time that day and finally got someone who looked again and there was no one in our area who could fix the fridge. Lowes - where we bought it from was NO help. They just send you to the LGs customer service line. I will NEVER buy another LG product again because they dont have technicians to fix their products and their customer service people are very rude and not helpful. I am so upset we have a six month old refrigerator and have problems already.

Our dishwasher needed a new motor when it was 3 years old and cost us $300 in parts and labor. The fridge gives poor water pressure, scant ice because the flap that should close automatically doesnt. The range stopped working last week after we used the self cleaning mode. We replaced the control board for $ 150 and the repair man came today because all that the new board did was get the clock to work again. We now need a power board for $170 parts and labor.These appliances are not and have never been abused. There is no excuse for all these repairs. LG is garbage. Never, never again will we consider anything made by this company.

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

It’s tempting to say buying this product was the worst mistake I’ve ever made, but that, of course, would be an exaggeration. However, this washer is terrible!!! Just like the rest of you, uneven load is the norm, LG basically doesn’t give a crap, and we paid pretty good money for this hunk. Our water bill - hahaha - efficient??? Absolutely the opposite because it takes like 6 runs to get through a load. My husband has tried to throw the washer through the window, straining his back and causing medical problems. Plus we have to go to marriage counseling now because this piece of “machinery” has caused so much stress. Dirty clothes are mounting regularly, our clothes are never fully clean... I wouldn’t be surprised if I get fired from my job for not smelling good! All joking aside, DO NOT WASTE YOUR MONEY. I wish we had an old school washer.

I have purchased lg appliances with extended warranty from brick. Next thing you know, the porcelain lining in the stove cracked and peeled off (right the first use of oven). Later on I couldnt shut off largest element. Tech guy came and replaced control module!!! Except the new control module doesnt work well. When I switch largest element on, the number of intensity shows in two windows!? LG fridge - seals on doors broke, rollers for drawers fell off. Plastic inside is so fragile (you better not use it). It breaks on contact. LG dishwasher with steam function -- whole motor assembly was replaced due to busted bearing. How long new assy will work? Only appliance GOD can tell! Today I called LG DIRECT. They said, You are on your own, buddy!!! Good luck!!!

I bought the washing machine because of the large tub. I assumed I would be able to do good size loads, very reasonable but large. Not the case. I also expected the machine to wash the cloths. My laundry is not unusually soiled in anyway just normal day to day of a retired couple. Even a white towel load with a cup of bleach and the towels were not clean. The machine has a glass top so I watched as I put the load through again. The towels on the top never even were cycled through the soapy water (what little water there was). Because of this they also did not get rinsed adequately. To see just how well they did get rinsed I again put the same towel load in not adding any soap to see if any was still in the towels. The wash looked as though I had put detergent in as usual. I had used the very small amount of the detergent as instructed. I wish I had researched this washer before buying as I NEVER would have bought it. I was blinded by the size of the tub and hope to warn anyone else considering this machine. I have had it 3 weeks and will try to return it to Home Depot where I bought it but I am doubtful I will get very far with that.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

We bought a brand new LG washer and dryer set, front loaders several years ago. I was so excited to have the latest and greatest. As soon as our warranty was up, all 3 agitators fell off - inside a wash and most of the items were shredded to bits. The appliance store we purchased them at told us we were SOL, and to call a repair man. Due to unemployment and lack of funds, we were forced to try and fix it ourselves. We finally found a waterproof glue which holds them on for a few months but they continue to fall off and we have to keep sticking them back on. Oh, and when I use my dryer for towels or a sheet set, it squeaks loudly as it tumbles. I do not overload either machine, and its not like I wash rocks. Ive never heard of anything like this happening to a washing machine. My husband is on his way now to the home improvement store for more glue, as the load of towels he just ran was making the loud booming sound of it happening yet again. We also get the funky smell, mostly on towels, and I have to keep wiping the inside of the glass door to keep the mold from growing, but I can deal with that. I will never buy an LG product ever again. Did I say never? I mean it too.

It started when I called a washing machine professional to repair the washing machine as it has stopped mid cycle. It will not drain or spin. It will fill up and then that is it. The tradesman came to the home and pulled a hair band from the filter and that was it. The washing machine is began to work fine. Now 7 months later, the problem is happening again. Filling, then sitting in a load of water. My husband has drained the washing machine manually and checked for any further blockages and this all appears to be clear. It will not drain so that I can take the load of washing out? I am so frustrated.

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

I purchased a top load LG washer. I purchased the extended warranty for a total of 3 years. After 3 years and 2 months started having problems. The washer would be out of balance on every use. The only thing I could do is unplug and start over every load. Finally started doing some research online and found my model had two known problems. The balancing rods are not strong enough and circuit board problems. Paid over $700 for the washer. When I called LG even though it is a known production and design problem caused by them, they said I would have to pay for a service call and parts. DO NOT AND I REPEAT DO NOT PURCHASE ANYTHING LG.

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

We bought the LG Dishwasher a few years ago, partly because it was considered one of the most quiet (the kitchen is open to the family room and the builder supplied dishwasher was so loud, it was impossible to do anything social during a wash cycle). But we also were sold on the purported quality and features. We got it and installed it. It was quiet as claimed. But it didn’t clean anything. Often, the soap dispenser wouldn’t open. It filled the inside with hardened calcified soap. We called LG, to no avail. They told us it must be our water pressure (we are on city water and the pressure is just fine). They also said that even though we had a warranty, that issue wasn’t covered and if they sent someone out and it was confirmed that the issue wasn’t warranted, we’d be charged $150 as a minimum visit.We already paid a lot for the appliance and didn’t want to get stuck with another bill. So we managed, mostly precleaning the dishes, washing them again when the soap didn’t dispense, and dealing with the calcified buildup in the inside. The drain hose leaked under the cabinet, and we were able to use drain hose tape to get by. Well finally, the water poured into our finished basement during a drain cycle late last night, right before we were all going to bed. We pulled the machine and found several leaks in the drain line. Thinking we could get a universal hose, we went to Home Depot where we originally bought it and discovered that we need to get the first part of the drain hose from LG and that could take weeks. That was it. We bought a Frigidaire Galaxy series for half the price and it arrives next week. We hope this will do what it’s supposed to do-wash dishes.

Purchased a LG refrigerator at Home Depot. 2 years later compressor gave out. I called Lg services, Oh your warrantied just expired. Thief’s!!!! Come and pick it up and shove it up your rear end!!!! Stay away from Lg!!!!

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LGs delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

May 2018... My almost 2 year LG French door in black stainless steel stopped cooling. Find out because there was water all over the floor from the ice melting. Lost all my food from fridge and freezer. LG replaced the compressor which lasted 4 days and went out again so of course I lost more food. Had another technician come out and took apart the inside of the refrigerator and found there was a leak. He ordered the new part and LG contacted him and told him it wouldnt be in until the end of July. LG gave me option that they would pay for the remainder value of the refrigerator and deduct the years of use or I would have to keep waiting for the part. I opted to wait for the part because they were only offering me a couple hundred dollars for an almost $3,000 refrigerator. The technician knows that this is an ongoing problem that he has dealt with with many customers around MN. I finally have my refrigerator working as of July 14... Thats 2 months without. Now my worry is for how long??? Another issue is the black stainless steel finish is peeling off of the whole set (microwave, stove, dishwasher, and refrigerator). Tiny pieces are coming off in different areas. I dont know how they can get away with this???

Put food in microwave, pressed the EZ ON BUTTON which will heat food for 30 seconds. The microwave started for about 1 second and then immediately just died. After about a minute it powered on was asking for the clock setting. It acted like it does when the power goes out. This microwave did this one time yesterday also. I entered and set the clock time and then input 1 minute time and, almost as soon as I pressed the start button, the microwave died again only this time it did not revive. It appears to be completely dead and is only about 16 months old (purchased October 2014). This is the first LG appliance I have ever owned and likely will be the last. I paid good money for this appliance and wish I hadnt thrown out the old one. It was rusted some inside but had been working for almost 20 years!! This stainless microwave model number(s) listed on instruction booklet: LCRT2010ST, LSRM2010ST. So very disappointed. Made in China. Maybe thats why.

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

Sleek and modern. Quiet. No freezer burn. Easy to wipe down interior. Energy saving. Good size. Goes well with overall style of my kitchen and house never had any service issues. Good price for quality. It met my expectations and exceeded them. It felt like a luxury purchase and I wanted to upgrade from my Maytag side by side model that I had owned for 8 years. But the refrigerator really should have and needs more shelf depth. The drawers are a little smaller than I would like. The fridge is a little expensive. The freezer space smaller than I would like. Fingerprints hard to wipe off of the surface.

LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.

I purchased a top of the line LG model LRE6325ST and in the second year the convection fan gave out and then the bottom element. It is not safe to clean. Cut my hand trying to clean under the top display and again trying to clean along the bottom drawer. L(ovely)G(arbage). Looks so nice and such junk. Will never buy LG again. I got less than two years out of the LG. If I invest the same amount of money into the cheapest, most basic stove I can find and replace it every couple of years, I should get at least ten years or more of service for the same amount of money. I tried contacting the company, like that was going to work. The only help I got was to make me more determined never to purchase LG again.

Do not buy LG washers. They are prone to breakage and the service is horrible. I have a 3 year old top loader (LG WT1101CW) and it is a terrible purchase. Light use (2 loads a week) and this thing starts popping the OE error code and not spinning out. I spent a day and a half researching and following the service manual to try to fix. Why did I not call a service tech? Because LG has none in Minneapolis. By the way, the whole phone home thing to find out the problem with your equipment, does NOT WORK. I will have to agree with other posters, this unit is disappointing in the cleaning department as well, it will not get out smells let alone dirt. At this point, as near as I can tell, like others this will need a new control board. (Without labor they charge about 20% of the purchase price.) Please save your money and your blood pressure. LG has earned every bad review you will find here.

Induction is the answer, instant heat like gas without the need to vent, glass top is easy cleaning because the cook top does not get hot. Only issue is cooking vessels must be magnetic, not a problem for us. The convection oven is accurate with even heat. Well named as a Pro-Bake...

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

RE: LG French door refrigerator - inverter linear compressor, made in China. Purchased from Costco in Aug 2016. Ice maker and freezer went out September 2018 - 3 weeks after the warranty expired. Fortunately - We have a backup 10 year old KitchenAid fridge. Advice: stick with Kenmore or KitchenAid - don’t waste your money on LG.

We bought the LG LMXS30776S refrigerator in early 2017 and it was working okay (it did make louder than expected noises most of its short life) until December 15, 2019 when we woke up one morning to a trail of water on the floor and all of our food ruined. We paid for someone to come out to tell us that it was a dead compressor and to contact LG for a replacement part.An LG tech came out and replaced the compressor, and while the freezer worked, the fridge portion remained at room temperature. He came back the next day to fix it again, but the fridge did not get below 42 degrees. An LG contracted appliance repair company then came out and determined that new parts (fridge evaporator and another compressor) were required. They returned a week later and replaced the compressor again along with the fridge evaporator, but after they left nothing worked at all.The LG tech came out again and got fridge half-working again (still does not go below 42), but the freezer is still not functioning. LG tech now says we can get a new fridge due to multiple visits, but the LG customer service says their tech needs to say it is not repairable and why and the tech is not willing to make that call for us. We have now initiated the replacement request process three times (each time takes 3-5 days) the first two times weve waited a week only to find out they messed up the paperwork and had to start again. Weve been without a fully functioning fridge/freezer for over 6 weeks. Weve wasted hundreds of dollars on food that got spoiled. The LG refrigerator is an utter disappointment, as is their customer service.

My wife opened the d/w last evening to load dishes; a loud bang sounded, and she almost dropped the door. I pulled the d/w out today and found that the door assembly consists of a heavy-duty spring attached to a piece of Venetian blind cord which rides on a small plastic pulley. The cord had snapped (see photo). The next hour was spent arguing with a customer service representative and a supervisor because I refused to pay for a repairman to tell me what part I needed and charge me for the installation. I was finally given a phone number of a parts company from which I could order the cord portion of the assembly. In 2006, I bought a 4-appliance package .The stove and fridge were repaired for fire hazard issues within the first 6 years. LG products arent built to last.

LG Fridge model #LMXS2762S/00 purchased from Best Buy. $1700 down the drain delivered on Nov 8, 2015 started with the ice machine then the freezer then the fridge. I lost approximately $800 in groceries and have been calling and complain for weeks. Keep in mind I have children and have been having to feed them crap or forced to go to the store load them up every day in order to eat healthy. They have sent a guy out a few times and still nothing is getting fixed. I have seen lot of bad reviews and am suggesting a class action lawsuit again like the one that started against them in 2012. If you would like to join against them please let me know by emailing **. Lets hold them responsible for their faulty products. Now they are saying they cant have someone out until the 8th of March and it broke on the day before the Super Bowl.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

Our LG Dryer (DLG7188WM) drum was cracked and making a thumping sound. The dryer was purchased in 2007 and has been a workhorse. I googled LG Dryer Broken Drum and discovered that this is a known problem and that the dryer was under potential recall. I telephoned the initial authorized installer and was pleased to learn that the drum would be replaced at no charge and that labor would also be covered.RESULT- The drum is on order and will arrive at the service center at the end of the week and I should have it replaced by early next week. I have always received great service from D.G. Appliance Service and Repair in Chatsworth, CA. and support from LG. I do have all my original receipts, but in this case it seemed not to matter. Pleased.

I am on my second refrigerator since my first one failed and they replaced it. Now I am waiting on a repairman to look at the new one. What a pile of crap. When you phone they tell you to unplug the fridge for 3 to 12 hours then plug it back in. How stupid is that. What if I was on vacation. Totally unreliable.

I bought a top loading washing machine (no agitator in November 2013). The first week I washed a pillow and it shredded it and any towels to pieces. I called Home Depot and they said I had to deal with LG. A repair person came out and determined that the plastic rim around tub needed to be replaced. I wanted LG to replace my washer and they said NO. They told me that I had to have repair people out 3 times for same issue before they would consider replacing it. The plastic rim got replaced and the washer continued to shred clothes.The next repair person came out and found sharp edges in bottom of tub that have been ripping clothes. He then contacts LG and they say that this not covered under warranty. The repair will cost $800 (which is more than I paid for the washer!). The repair guy told me to only wash clothes on Bulky bedding setting so that clothes will less likely shred because it uses the most water. The following month I had a loss in the family and gave up trying to deal with LG. So for the past 4 years I have been using this washer only on Bulky bedding setting and throwing out a piece of shredded clothing about every other wash.The washer never cleans well, my whites are always dull and makeup never washes out of washcloths. The top latch also broke and I have to hold the lid down for a while before it will start. For past two weeks I have been getting a an error message that my brother who works on washing machines could not fix. It will not drain/spin. My brother took the back of the washer off to see if he could help and there was tons of pillow stuffing and shredded clothing pieces from the very first week of having this machine! LG says all repairs are up to me and there is nothing they can do. I will NEVER buy anything LG again!

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

LG needs to stand behind their product or go out of business. The BBB needs to step in and deal with this MAJOR issues especially with their refrigerators! I would personally like to take mine back to their MAIN OFFICE and do what the lady in the old Discount Tire Commercial DID!!! I wouldnt recommend to ANYONE to purchase an LG Product PERIOD.

I spent weeks researching the best W/D to purchase. We purchased top-of-the-line LG washer and dryer in July 2012. Now 8 months after purchase, the dryer stopped heating. We have a technician coming tomorrow but LG representative was sure to make clear that it could be our fault and therefore the repair may not be covered under warranty. Now I have found that many people have had the same problem. It is apparent that LG is aware of a defect. Honestly! We were planning on buying an LG W/D for our 2nd house but not now! Its time to do more research.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

Bought a microwave in Canada in November to bring south for the winter as we are Canadian snowbirds. Arrived in Yuma, Az and about 2 weeks after arrival the microwave quit working. There is a manufacturing date of July 2015 stamped right on the microwave but all my paperwork for purchase is in Canada. I phoned LG and without the paperwork they will do nothing. I tried desperately to get some paper work from Canada but was unable to get. I therefore have to go buy another microwave to get me through the winter. I can get the micro repaired when I get back to Canada in April and produce the paperwork but then Ill have 2 microwaves which doesnt make much sense. I asked the LG person that I phoned how they could not just repair it when the manufacture date is stamped right on it. NO EXCEPTIONS he said. This to me is absolutely ridiculous. I will never buy another LG product as long as I live.

This is a great refrigerator....when it works. The compressor went out in year 4. This year, year 5, error Code Er Rf appears. Ice built up around the evaporator and blocked the fan so the fan burned out and the refrigerator did not cool. Serviceman shows up but did not have the part so we had to wait another week for repair. After the repair, a new error code, r dH which involves the defrost cycle came up a week later. Likely what caused the fan to go out the first time. I called LG for service and was told I would be called back to schedule service in 2 days. This is day 6 and no call. This is a very expensive refrigerator and well worth it....if it works. Extremely poor customer service for repairs.

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while Im cooking the burners dont keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didnt get the chance, for he left my house telling me that he knows better.I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later Ive got a call from LG to inform me that the next Friday Im going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.I called LG back next week and I was told that Friday was a mistake, and Im going to receive the call some day later. Im still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You wont even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? No fix. Problems with compressor and we dont even have the parts to fix it. The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

First repair company, Carolina Appliance, was awful. They are LG contractors but the serviceman I got was inept at diagnosing problem. I was told to order the main board to maybe solve problem or just buy a Whirlpool. Needless to say, he diagnosed wrong and Im stuck with a new main board because cant return. And the problem (non working ice machine) wasnt fixed. I called LG and begged them to help. They sent Ramon from Excel. Thank you. Thank you. Thank you! Ramon was professional, thorough, and knowledgeable. He contacted LG service team while here to troubleshoot problem properly. In the end he knew what he was doing and had my problem solved and with LGs amazing service, I have a new freezer door and a functioning ice machine. Thank you LG!

Sounds like my experience mirrors everyone else on here. Had a $2,500 LG fridge, and 2 months after their warranty expired, the fridge and freezer both suddenly stopped working. Called the company and scheduled an authorized repairman to come take a look for $79. He was unable to locate the problem and basically said it was not repairable and that we were out of luck. He offered to try a few things that could possibly fix the problem, but each of those tries would cost a significant amount of money and there was no guarantee. In his words, each of these repair attempts would be like throwing a dart at a dartboard and hoping for a bullseye. Obviously we declined this dartboard method of repair, and now we have to buy a whole new refrigerator. Suffice to say it will not be an LG!! What a piece of absolute garbage. This company should be ashamed of itself.

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

I purchased a LG Premium Repair and Protect Service Plan on 6/14/17 ($385) because of a problem with my washer. A tech came out several days later and determined that the tub seal had failed and water had destroyed the bearing. He ordered a part, which took weeks to show up. He replaced the part but the machine wasnt right. He tried removing & replacing the part but that didnt help. He said he contacted LG support service for contract techs and they gave him several thing to try but none worked.The tech made a total of 5 visits before deciding to replace the bearing assembly and the tub. It has now been three months!, 90 days!!, 1/4 of a year!!!, and nothing. Ive called LG numerous times and get the run-a-round. They have to wait on a report from one department or another, they need to check on the parts order, they need to contact the service tech, they tell me the tech will be contacting me shortly, and on and on and... Every time I call its the same routine.

Purchased in Spring of 2015, and just before the year warranty went out, the ice maker quit working. After a week or two we got that fixed, and while waiting on that repair, my sons LG refrigerator stopped cooling and he was having major issues with getting it repaired b/c it was out of the year warranty (purchased Fall of 2014). Because he was having so many issues, we decided to buy the LG Extended Warranty, just in case, and it was over $500. So now were in for over $3000 for this refrigerator. FYI, my son junked his after several months b/c he could not find anyone who could/would work in it or even figure out what was wrong with it!!! THEN just this past month, July 18th we returned home from a weeks vacation and the refrigerator had stopped working, so we were up until late throwing out over $500 worth of food and cleaning a nasty refrigerator.My husband called them immediately and started the process of getting the repairs made using the LG Extended Warranty. It took him three calls to just get to the right people that might could help us, and they said it would be the end of the week before anyone could JUST look at it! Well, those folks never called the day before, as promised, so my husband starts calling again. Finally someone showed up on July 28th, but guess what? Its a sealed system and LG wouldnt let them work on it. My husband has spent hours on the phone going from person after person up the chain, and finally on August 2nd he got a supervisor that admitted that they had no one in the State of Louisiana that could even work on our refrigerator!!!We are waiting for a call by 2:00 today to see what they are going to do about the situation, to fix or replace... oh, and the LG Extended Warranty will only reimburse us for $250 of our food, not to mention weve had to eat out much more and buy a smaller refrigerator just to keep a few cold food items in! LG is a JOKE, both their refrigerators and their LG Extended Warranties!!! STEER CLEAR OF LG REFRIGERATORS!!! Ill let you know what happen when we hear back from LG.

On 4/14 I contacted LG Direct Service regarding my refrigerator not cooling. The refrigerator was no longer under warranty so they suggested some local service providers. At this point the service rep offer me a service contract for the unit, explaining that I would have a 60 day service contract for a cost of $365.04 and they would send a technician out to fix the unit on 4/17 between 8:00 am and 12:00. On 4/17 the technician was a no show. I contacted LG Direct Service regarding the matter. That had no answer for me and kept referring me to Assurance, who apparently is a third party to actually held the service contract that I thought I got from LG Direct Services. This whole time I had been dealing directly with LG as implied by the name. In any event, Assurance informed me that he was only service provider in my area, and that they would send another request to him. So I was told now that the technician would be arriving between 8-12:00 on 4/19. LG Provided me with the number of the provider so I attempted to contact him on 4/18 in an effort to confirm the appointment. After numerous attempts with no answer other than a recording with a full mailbox, I contacted LG Direct Service again. I explained that I could not contact the provider and needed to have this appointment confirmed. They attempted to contact the provider but had the same response that I did. After 2 hours of mostly being on hold listen to a recording tell me over and over again that they know how valuable my time is, I am informed that the guy will not be coming tomorrow. He rejected the request for the service. It turns out he rejected the first request for service as well. So the appointment that LG Direct Service told me I had, never even existed. No phone call or e-mail to let me know. So I took off of work for no reason. Had I not called on 4/18, the same thing would have happened. Now LG just keeps trying to pass the buck onto Assurance. LG tells me that the technician that didnt show is the only one they have in my area even though they had already given me the names of three other service providers. The fact is he is the only one that is on the Assurance list of providers. As a result they now say they can no longer repair my refrigerator. So instead of paying $365.04 for the repair it is now going to cost $900. LG totally misrepresented the service contract of actually being an LG product. I have repeatedly asked LG to stand by the contract they sold me and get another authorized repairman to fix it. They have gone so far as to tell me that they dont have anyone who can make the repair in my area. It should be against the law to sell you a product under the representation that it is their product and not a third partys. The only people I spoke with and was invoiced by was LG Direct Service and they should have to make do on the contract and get my refrigerator fixed and not just offer to cancel the contract and return my money and then have to pay more to someone else. Just for the fact that between time off of work and the 4 hrs plus I have spent on the phone with them should be enough to make them want to do right by the customer.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

We purchased our LG refrigerator in December 2012. It was a bottom freezer unit with French doors in stainless steel. A 36 inch wide model that set us back just over $1200. It was a good looking appliance with nice features but not very durable. In November 2018, just weeks before Thanksgiving, the compressor failed. I got online and read numerous horror stories about dealing with LG to have the unit repaired. I was coming up with estimates of around $900 to repair. We found the quickest way to solve our problem was to write it off as a bad decision and get something else. When we were purchasing our new one, not affiliated with LG of course, the salesperson at the store said her LG only lasted two years. I guess we were fortunate to get almost six years before ours gave up the ghost. I have heard newer appliances are not as durable as older models. But something this costly should last for at least ten years if it is taken care of.

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and theyll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line. Thank You,Jeanne

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

I bought a french door model# LFC25776ST less than 4 years ago. Last November the compressor broke, after much runaround and redundant customer service, it was fixed under warranty (I paid labor of course as well as service calls from multiple technicians). LG gave me several names of repair techs they claimed were in my area, none of them were. I ended up finding one that can work on LG brand and convinced LG they were the only one in my area. 6 months later, the freezer and fridge are sitting around 40 degrees. The repair tech replaced the motherboard and fan before concluding the compressor failed again. I called LG and after they insisted on troubleshooting over the phone, they were convinced my fridge was not level, even though I told them a professional had diagnosed it already. I verified with 3 different levels that my fridge was sitting perfectly square. I guess Im just going to have to buy a new compressor every year until the 10 year sealed system warranty is up. I really wish I could talk to someone who actually knows what theyre talking about and cares about the customer. They outsource their call center to India where these people are just reading off a screen. GARBAGE. DONT BUY LG.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

The ice maker stopped working about a year after we bought it. That was the beginning. But far worse than that is the absolute junk quality of the refrigerator interior. EVERY PIECE breaks on its own, due to low quality plastic and sloppy product design. Weve already replaced them twice, and they need to be replaced again. Pitiful. Weve never had any problems like this with a refrigerator of any brand, until we bought LG. This third world company isnt ready for Prime Time in the world market. They make garbage, and then dont stand behind their product. When will we stop buying the garbage these third world companies are selling us? If you want to say Lifes Good when youve purchased an appliance, DO NOT BUY LG! Total trash.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

After 2 years $1200 washer drum literally fell apart by the main nut coming off. LG has a lifetime warranty on the drum but they will not honor their warranty. You have to spend a minimum of $200 for LG to fix it. The repairman said its common with LG washers and they are only instructed to tighten the nut as hard as they can. They dont even put Loctite on the nut to prevent it. LG customer support is absolutely horrible. I even spoke to the executive office in Alabama and the guy didnt even know about their warranty and told me it doesnt exist until I had him look it up. Then he was really short with me on the phone and told me to have a good day and hung up. LG has JUNK washers, JUNK warranty, and is a JUNK company. Spend your money elsewhere!

I have a Kenmore Elite French door fridge with bottom freezer made by LG Electronics USA sold by Sears purchased 5 years ago for $3000. The compressor broke in June 2019 and I had to toss all the food. Tried calling LG but they said it’s not their responsibility and to call Sears. I had the compressor fixed with Sears but now I have a problem again. Don’t buy an LG refrigerator with their bad customer support.

PAID 1900 FOR HIGHLINE UNIT. Unit fan in freezer went out. Took 3 weeks to get part, lost $400 in food. Home Depot was helpful after screaming at them. Now fan out again and all food lost. Out of warranty and they want to send their people to my home. Awful service and awful appliance. No help and left with mess.

LG Washer WT5001C - This washer was recommended by Home Depot. I had no idea it was a Korean made machine. I was told it was a GE brand that had great reviews. Shame on me for not checking. Luckily I purchased the 4 year extended warranty. It is by far the WORST machine I have ever had. I have had repeated service because it is never in balance and ALWAYS take over 90 minutes to do a simple load. I have been told, I put too few items in the machine. Next service call told I put too many clothes in the machine, next service call I was told I didnt know how to load a machine. Seriously I have been washing clothes for over 35 years! Finally a good local service company was assigned to come out and they replaced the Core control board and the Display board. NO CHANGE. Finally called again for warranty service only to find out there is a major part recall on many of the models so if you havent checked you might want to. Of course finding someone authorized by LG to come out is the next joke. Their service departments are as bad as their washers. This is simply a poorly built product that should be totally recalled and no longer sold. Major retailers should be ashamed selling this to consumers. There is no doubt I will be donating this machine as soon as I get close to the expiration of the extended warranty. I would gladly participate in a class action against this company.

I have owned my LG range for almost a year. I have no complaints as far as how my range works and with that part I am happy. But, there have been 3 separate instances where I have smelled gas in my home only to find one of my knobs turned just slightly enough to let gas leak out. For this feature, I am very dissatisfied and I would not recommend this range to anyone. I am constantly checking the knobs to make sure they are off.I called LG as many others have regarding this issue and they advised me to check on Amazon for some child protective covers, at my cost. I told them this was not good enough. I had bought all new kitchen appliances, all LG and have just purchased a new dryer which is LG also. It was very poor customer service but when I voiced how I felt, she offered to send a serviceman to my home to look at the knobs and if needed, he would try to fix the problem. Buyer beware, especially if you have children, this range is dangerous to have in your home.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldnt be happier with this brand of washer.

Even though it says dont rinse the dishes, just scrape them, this DW doesnt get the job done. Ive tried all kinds of soaps and rinses and I often have to hand scrape food off the plates and from inside glasses. I had a Sears Kenmore for its lifespan and they dont make anything like it. Disappointed, wont buy LG again.

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.