I have an LG refrigerator with model # LRSC26923SW that is about 5 years old. The so-called purified water line dispenses water that tastes strongly of mold. It is undrinkable and it assumed a health hazard. The filters have been changed on a regular basis and the water line has been used daily until the taste problem occurred.I have tried changing filters and flushing the line but to no avail. LG referred me to an authorized repair service, and I was told that it was a poorly designed system, and I would need to replace the entire door at a huge expense that is not covered by the warranty. In addition to the ice maker going out after 1 year and having to be replaced, I also had major problems with my LG washing machine. I will never buy one of their appliances again.

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

I purchased this refrigerator on Jan 25, 2016 from Home Depot. I didnt actually use it until after renovating my home so it was put in service in July 2016. In January 2017 we lost refrigeration. This was the start of what felt like never ending problems. Because the fridge was less than one year old we had to use LG, not the Home Depot extended warranty.LG responded that they would have a service person there after 4 days. In the interim, we lost all of our food and had no refrigeration. I complained about the delay and they fundamentally didnt care. The repairman came and could not repair it. He ordered parts which would take several days. I complained again to LG and said we had a lemon but they would not replace the fridge and we had no cooling. And the fact we were without the appliance did not matter to them. The parts came, they were installed and the fridge did not work.LG said they would send another repairman which again took a few days. They would not acknowledge we had a lemon and they had ZERO empathy about our situation. They did not care that our $3,000 brand new fridge did not work and we had nothing. BTW we had also purchased a new LG washer and dryer the same day as the fridge but that meant nothing to them. It was a $5,300 order. I contacted Home Depot, who were wonderful. They sent us a small fridge to use.The new repairman came. He said they need different parts. He picked them up himself the next day. He installed them and the fridge worked...for a few days. We had returned the Home Depot loaner fridge, we were assuming the problem was fixed. Then we lost cooling again! I contacted LG, they said we would get a repairman in a few days! I contacted Home Depot and they sent another loaner fridge. It took another 3 weeks and a few visits by different people before it was repaired. I put in a formal request for a replacement and LG refused it. Essentially saying that notwithstanding our problems, it was repairable and not a LEMON. Of course they knew their warranty would run out so if it was a LEMON they obviously did not care.Today is February 10, 2019. My extended warranty ran out on Jan 25th, 2019. I couldnt buy a further extension (I tried to) because the original price of the fridge was too high for an extension. That worried me given the history of problems. I was able to extend my washer and dryer and I did. Yesterday, the compressor started making a noise again. The same noise we had before the other failures. Although, the warranty expired Home Depot will service it because they have a 30 day grace period. Thank you Home Depot. You are an honorable business. LG, you are terrible. This fridge is a LEMON and should have been replaced. No-one should have this many problems and now be faced with future bills because of your companys failure to honor the quality of a product you make. LG is not an honorable manufacturer. Stay away from their products.

In my last LG fridge it had the see through door that lit up when you tapped it and I actually really like that feature. It saves power to not have to open the door to gaze into the fridge when unsure of what to eat. The only thing I disliked about it was how slow the water came out of the door. I dont know if this was a filter design problem or what but I tried everything to rectify the problem and nothing worked. I chose to buy the fridge because its a brand I trust and the price was reasonable. Overall I would say that it did meet my expectations.

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way its laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

I did not know about this site when we purchased our LG products, freestanding double oven electric range, french door refrigerator and washer and dryer. Had the microwave but took it back right away as it was so dark inside and the light very dim. Bought a KitchenAid microwave and previously dishwasher. I have a problem with the self-clean feature of the oven. I have broiled steaks on the quick broil feature. Guess what when you use this feature, the fat will splatter inside the oven. After cooking the steaks I cleaned the oven but the floor of the oven in front of the door did not clean. It looked really baked on and you could not wipe it clean at all. I have the blue enamel oven. I did not touch this area - afraid I would void the warranty so called the executive warranty dept. Spoke with Wendy and she said they should be able to schedule an appt for Friday. Waited for the call but none came so we assumed they would show up on Friday.NO SHOW NO CALL. Called back and Wendy said her computer was down but we did get a response to schedule for the following Friday. Repair guy said it should not have done that either. Called Tech department and they told my husband to put wet paper towels over the area and use the easy clean feature. It did remove the baked on mess so they told us they would not warranty it. I was so madddd!!! I called and spoke with Brenda ** and she told me I didnt need to get an attitude with her. I explained that I am allowed to cook in the oven and that food will splatter (she said splatters are not covered by warranty). The oven has a self-clean feature and of course LG expects food to be splattered why else would you have a self-clean feature? I expect it to work and not to have to clean it first before I use the self-clean feature. The feature cleaned the oven beautifully except the foot and half area in front of the door.I told the rep that I felt it was a seal problem and it wasnt getting hot enough in that particular area to clean the food. She was going to check with her tech and emailed me that it was not covered under warranty. I emailed her back that was unacceptable. I wanted the general managers number and I was going to the Better Business Bureau and the Attorney Generals Office. I will not give up. I know they want me to cause our warranty is about up also and if they stall me then they wont have to deal with it. Now I just need to figure out how to contact him but am filing a complaint with both agencies. I did not know about this site before buying our products.

Updated on 03/25/2021: After my review LG replied, that I can call LG and they gave me an authorization number. They said that LG will contact me within 7-10 business days or I can call them. I called them today, since nobody contacted me. I was told that my claim was rejected because there was not enough documentation from the technician and the technician did not state that the dishwasher is not reparable! I said that he did not say that. I was standing next to him when he called LG and was told that there was a recall on the dishwasher and he received TCC number which I also wrote down. (And I was told later by LG that they cannot find that number in their system) This is a technician from LG. This is not mine technician. I do not really know or care what paperwork they need to exchange. I am trying to have working dishwasher for 6 months now! I do not know why LG is not standing behind their product and cannot resolve this problem in 6 month. I have ordered this in June 2020. I do not care if the dishwasher is repaired, replaced, but I just need to have functional dishwasher.Original Review: In June 2020 I have ordered LG dishwasher from Home Depot for one of rental units I manage. Because of shortage of appliances it came 2 months later. This is one of many dishwashers I bought, but all others were Samsung. When tenant moved in this unit, they called me that there is a rubbery smell and smoke coming from the dishwasher after about 30 min of washing. I called LG, LG said the tenant has to call because they will take them through different steps. Tenant was told that they have to keep running it that it is normal that the dishwasher is new. But smell did not go away. Technician came in, but said that he cannot stay for the whole cycle and they should keep running it. Then I called LG and was told that they will call another technician and got another appointment. (4 months has passed already.) My tenant moved out because they could not use the dishwasher. Another technician came and spent a lot of time examining the dishwasher then he called LG and found out there was a recall on this dishwasher and gave me TCC number which LG gave him. I was told I will just call LG and give them the number and they will exchange the dishwasher. I called LG that I am calling because there was a recall on the dishwasher and gave them the TCC number. LG told me that they do not have the number in their system and they will call the repair company (which LG sent) and they will call me back. Nobody called me nor they called the repair company! I tried the next day and was told that the recall department will call me back... Again nobody called me. It has been 5 months since I have reported problem for the first time. Nobody can still wash dishes and my apartment is vacant since I cannot place new tenant in till I have dishwasher. LG is a nightmare to deal with. I do not understand how they can stay in business. I will never buy any LG product because of the customer service they provide. There is nobody who takes ownership and resolves an issue. My tenant was so upset they wrote to VP of LG. Tenant is in the process of building a home and they make sure none of their new appliances are LG.

We purchased an LG LMXS27626 in August 2016. It’s a nice fridge and worked well for our needs. Last year we had some minor issues but last week (May 2020) it stopped cooling completely. Annoying but we figured no problem. We will get it it repaired. We have since learned the mess we are in. We called every repair service in the area all of whom told us they do not work on the linear compressor. They helped us understand that it is a unique system that only LG service providers can fix. No problem we thought! At least it’s under warranty. Then we called them.Before I even hung up the phone with LG customer service I received the following email: LGs Authorized Service providers in your area are not showing availability at this time. We are urgently reaching out to other service providers to request their first available slot so that you can be supported as quickly as possible. You will be notified when an appointment is confirmed. If 7 days has passed from the date of this notice and you have not been scheduled for an appointment, please contact LG and we will escalate your case.I then took it upon myself to look at the LG website and called the 2 listed service providers in our area. They both stated they are no longer completing LG warranty services. Unsure of where to turn, we called Orville’s where we purchased the fridge. They gave us a phone number for who they said is the only LG employee who completes these repairs in our area. We called him and he was kind and helpful but he is unable to complete the repair unless LG sends the request. (We wondered why they hadn’t.) He double checked and never received anything pertaining to our issue. Good news is he has availability later this week and said he would be happy to do this but we must call back LG.I called & they told me that if we give him our Reference number that he will be able to set it up. We call back the tech/LG employee who says that is NOT true. I called back again and tried to tell them that we have an LG employee who is ready & willing to complete our repair this week but need them to set it up. They sounded surprised and after some back and forth on hold said they weren’t allowed to do this.Ok so what is the next step? I was told that LG is reaching out the an alternative service provider and will let us know when they get something on the schedule. Couldn’t get a company or any clear idea of what would be done. I asked when we might hear something and it was unclear but there wasn’t even anyone available to talk more with until Monday! So it’s 90 degrees and we don’t have a refrigerator. This is the only website that I have seen LG respond to. I will survive but honestly there are other customers who can’t access the same resources and it is concerning to read that we are one of SO MANY that go through this.This is clearly a widespread issue and LG’s lack of response so far will cause me to shop other brands in the future and also warn others of these problems. It’s not so much the fact that the appliance failed, it’s that it’s impossible to get it fixed in a timely manner. LG needs to find a solution and get some sort of procedure in place. I am hopeful this review will trigger a response & resolution.

Model number LRE4213ST Household Electric Range. Most concerning is how ridiculously easy the knobs turn. Just walking by or leaning too close to the stove turns them on. We now have to fully remove the knobs whenever it is not in use because we have had several close calls. Aside from being unsafe this range heats unevenly, turns off at inopportune times and is very difficult to use.

I bought an LG French door refrigerator in June 2017. The compressor first died in April 2018 and it was replaced and now it has died again, April 2020 during the pandemic and nobody can come out to fix it. This is the worst fridge I have ever owned. Not even 3 years old and I have to replace it. Im disgusted. Do not buy an LG refrigerator.

I needed a dishwasher. LG had a whole set of stuff on sale and I thought it looked good. So I bought it all including the refrigerator and the washer. I also use LG phones, so I like their products. Within an hour after the service people left and delivered, I noticed a dent in the refrigerator door. We then had multiple appointments. The guy came out twice and he didn’t have what he needed. Then we had more appointments that were cancelled. Finally, I had one that they cancelled and when I called the vendor that I had been dealing with, they told me that I had to refile my claim. I then got a hold of LG directly and I found out that the vendor had ordered in a wrong door and all this time, they never returned it, so LG never sent them a replacement. So the vendor kept scheduling an install and they expected me to have the door. The vendor was not knowledgeable at all.It took about nine months to get the refrigerator done. But I love it. My favorite feature is that little extra door on it, but the shelving is not adjustable enough. I can’t get them on the height I would like them. And on the dishwasher, the settings are not made for American dishes. It’s small in the rack and certain spaces, and not as flexible as my older one was and it seems to not hold as many dishes, either.

Paid $742.49 for LG Front load washer. After 1.5 years stopped working and had to pay $200 for labor costs. 2 people using the machine. After 3 years 4 months the washer stopped working again. Cost is $700.00 to fix. Didnt realize Washers last not even 5 years now, wow!

I purchased an LG French door refrigerator for my newly remodeled kitchen in December of 2008. During this time, I have had 9 service calls - 8 of which pertained to the water system. Each time, there was leakage in the rear of the appliance which remained undetected for some time since the fridge was built in. When finally discovered water had been sitting on my hardwood floor for days and days. The plastic water tube along the back of the appliance split twice and water valves failed 3 times. After awhile the sitting water eventually seeped into the underlayment of my hardwood floor and wicked its way out and under the floor of the eating area of my kitchen which then warped the floorboards terribly. I now have a warped, bumpy floor, very noticeable and will have to spend $3,000 to have the entire floor redone. After repeated attempts for relief from LG, I was told I had not saved all the broken parts so I had no evidence and therefore they would do nothing. Who saves the broken parts once they have been replaced? NEVER, NEVER purchase an LG refrigerator. Every time a serviceman came over he said Oh ya, LG is no good. This is not the first time I have had water and ice in the door. My last fridge was a Kenmore and never saw a sign of a leak. AGAIN, NEVER, NEVER buy one of these refrigerators.

First, we purchase this refrigerator IMXS30776D is 2016. This refrigerator is barely three years old and $2800.00. This refrigerator has had all part replaced (the compressor twice). The technicians from A&E Factory Service deemed our refrigerator non-repairable. We called LG to see if we could get a replacement or refund. They said they needed information from the technician at A&E to confirm our refrigerator is non-repairable. Three weeks later, we have been passed back and forth between LG, SEARS the A&E. We made another attempted today to find out a status and were passed to SEARS Warranties department. They pretty much told us, No we are not replacing or refunding the refrigerator. I will not buy another LG refrigerator or any other product that LG makes. I will also pass on my experience to everyone I know and those I see shopping for refrigerators (Best Buy, Lowes, Home Depot which I frequently shop). Stay away from LG refrigerators!!!!

Purchased a new LG top loading washing machine from Home Depot Dec. 2011. The coating on the top of the machine at the bleach dispenser has disintegrated resulting in the metal rusting and flaking off. Occasionally, clothes are coming out with rust stain. I have contacted LG and have gotten no satisfaction from them. I was told the machine is out of warranty and that this is a cosmetic issue and there is nothing LG can do. Home Depots extended warranty also does not cover this problem. Apparently we purchased a washing machine that was not designed to operate and dispense bleach as one of its functions. This is an example of poor design and quality that a major company is not willing to recognize and offer the consumer assistance in correcting. We can get some comfort in the 10 year warranty on drive motor even though the machine wont last that long. Needless to say we will not purchase another LG product.

I purchased our washer 2 years ago. It is a front loader, works well with very little water. Controls are easy to use, and it has a all fresh clean feature. It holds about 3 regular loads in one washing, although I don’t put that much in it.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

We bought our LG washing machine in May of 2014. It has never worked right from the beginning. I would have to watch it closely to restart it when it would go into the IE mode. I would have to press the start button twice to get it to resume washing. I had a tech come out to my house today to check it and he said the computer board needed replaced at the amount of $350.00. I told him I would rather buy a new machine instead of fixing it because it was the biggest piece of junk I have ever owned. He also said he has fixed many with the same or similar problem. Ill never buy another one.

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

I placed calls to LG to arrange for my 3 year old refrigerator to have a new compressor installed. I had a local company confirm this was the reason for the breakdown. The first call at the beginning of the year did not ever end up with a response or resolution (someone was supposed to contact me). I waited several months and contacted LG again. The support desk had me upload all of my warranty information to their site through a provided link. Again, I was assured that someone would contact me to arrange this repair within a short period of time. Again, this did not ever occur.Today, almost a year later, I have purchased a new appliance because keeping my food in a cooler for 10 months was not an option. I have posted the fridge for scrap on Kijiji and a local person responded within an hour to remove it from my home. Too bad that LG couldnt have responded as efficiently. A lot of wasted money in both purchase price and time trying to resolve/arrange the warranty.My questions are these. How is it that a manufacturer is not held accountable for failure to provide what they are legally responsible for? What recourse is there when this process fails? At what point does one give up because they have spent hours and hours trying to get the warranty service? Like many Canadians, I am a working individual and dont have endless hours to dedicate to continued follow-up. Appliances are expensive purchases yet there seems to be no process where the companies are made responsible for providing the warranty coverage they espouse. My hope is that this changes in the future.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.

I waited four months for this refrigerator to be delivered from Lowes which is ridiculous to begin with. This refrigerator is so obnoxiously noisy. The compressor runs virtually non stop with a high pitch fan noise. I called LG and complained and first the rep acknowledged that the compressor should cycle down but when I said it doesnt then he said that was normal. I held the phone up to back of frig and he couldnt hear or said he couldnt hear it so theres nothing wrong. His tone was rude. This thing is torturing us with constant noise and we had a tech out who raised the front legs and now on top of high pitched compressor noise theres a loud low vibration humming. This frig is so loud it drives everyone out of the house, out of 3 rooms adjacent to refrigerator. Now we have to call Lowes to return it and we have no back up because we had them remove the old refrigerator when this new one came. WARNING: DO NOT BUY A LG REFRIGERATOR ESPECIALLY WITH LINEAR COMPRESSION!!! Its a nightmare to try and live with.

Well, Im thoroughly disappointed with my Tromm washer and dryer. The latest failure was the last straw. I have now officially paid more for repairs than I paid for the appliances, and they have been banished to the garage, and hopefully Ill find a buyer, but the word must be out about LG, because Ive had no takers. The washer never has cleaned well, and took forever to do that. The technician said to get a top-load domestic brand, so I went to Lowes and purchased the largest top loader with a spindle that GE makes.Im through with LG, and the repairman said Samsung is no better. So, I guess you could say Im through with Korean products. Thank you very much Korea. Isnt it hysterical that the pendulum has finally swung back towards American products being more reliable and well-built? The way it used to be when I was growing up. Heres the really ironic part. When I bought the Tromm, I sold a Kenmore Series 80 pair to a friend for $100.00. She is still using them and has never had to have a repair. I want them back! I guess the joke is on me, but you know what they say: Fool me once...

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

Within the first year of owning a new LG gas range, the 5 burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace. 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together.

I bought a LG top loader at Conns and Im very unhappy. To wash I need to wait for my day-off because one load can take up all day. A load never stops rinsing even after spin cycle. I have to literally stand there and wait for spin cycle to stop before it takes more water and goes through rinse cycle all over again. This happens with small or full loads. Im getting ready to throw it away and get me another one.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?

I purchased all the appliances in my kitchen LG 6 years ago. The Microwave broke two months ago and Now the refrigerator stop working two weeks ago. I contacted LG and the problem has not been solve. They changed the compressor but the freezer and ice maker is not working at all. I lost so far over the 300.00 in food, and I have to purchase food outside every day for the family because I dont have place to keep my food. I spoke with the technician and he doesnt have a clue what is going on. I think that their equipment has manuf issues that needs to be addressed by the company. I need a new refrigerator from them, otherwise I will get a lawyer this week and walk to their office in Englewood and solve my problem one way or other, but I need good equipment. What can I do?

Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of coaxing would induce the machine to spin.Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the coup de grace - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

Purchased my $4k LG French door 26 cu ft refrig/freezer in Nov 2015. In June 2017 the refrig/freezer failed and not operable, had to throw all my food away. Repaired with new compressor. On December 26, 2018, the exact same problem occurred! Threw my food away again! the earliest a tech can come is on January 9, 2019! This appointment was after I complained about the first Jan 16th appointment given! Need another new compressor. Prior to this LG, I had another LG and its compressor that failed twice in the 3 years I owned it. Why did I buy another LG? Thought, What the odds of this happening again with a brand new LG. Well now I know. It must be a defective design that occurs repeatedly to a Lot of LG owners! Never will buy another LG!

I bought my refrigerator in December of 2006. In Feb. of 2008, the light stayed on all night and warped the liner. There were burn marks under light cover which looked like it was melted. Thank God that my repairman, the Appliance Man, is smart and honest. He told me that LG was having a big problem with that refrigerator and that it was a design flaw - A defect in (on) the board and a known defect. He also told me to tell LG that it was unrepairable. Amanda ** from LG agreed to replace it.When they delivered the new one I was told that the new one would not be under warranty -??? It hasnt been a problem since although little teeny nailhead size dents appear out of nowhere. The drawers are cheaply made and all have one problem or another. I decided to write about my experience as many comments in the reviews sound as though they experienced my same problem. Thankfully I have a great repairman that knows his stuff!

I purchased an LG electric range in early 2013 and just two months later it malfunctioned. When I called LG for service they never called me back and then it started working on its own so I never called them back. However, on Thanksgiving morning it completely died. We checked everything and we could not get it to work. We were told by several people who work with electronics that it was probably the motherboard which is too expensive to replace as far as Im concerned. I am very unhappy with this product considering we paid seven to $800 for it just two years ago and now it is basically useless and will just go fill a landfill somewhere. I cannot find my receipt but I have spoken to LG repair regarding this item.

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowes. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesnt know how to fix it. My take is lg doesnt want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways. Updated on 06/30/2021: Which consumer affairs would fix it so I can write a second note. So here goes. Its going to be a toss up somebody going to pay. Might I contemplate about taking all my towels that this washing machine tore up. And send part to or all to LG and drop part or all at Lowes. LG spent hours on phone with them after making an appointment and no ones showing up or calling. Called again more hours. Called Lowes. They scheduled an appointment. (With the same company that LG sent out the tech that I have been texting me tells me they are closed on that day the appointment.)Original Review: Complained to LG about washer tearing up to towels. Sent tech out who called company and explained problem. He was told put glue on the center piece. Two weeks later tech came out replaced center piece. Scared of covid I didnt call back for a while. The other piece messed up and continued to mess up and the tech put water proof tape inside. The piece continues to mess my towels up. No towels left. So upset about $1000 washer took for granted that the other problems have to wash some clothes twice. Only cycle to work is bedding cycle that will not tear towels up. It appears the turbo cycle throws the clothes against the middle. The plastic piece in the middle grabs a hold to towels and shreds them so the middle has had shredded threads wrapped around it. LG needs to stick to making phones. Was excited to hear about all the new fangle things the washer could do. Now just wish it would quit pretending to be a washer. Wish I had kept my old washer that was on its last legs. Now my worst fear is coming true. My dry is having to pick up all the hair and dirt the washer is getting.

Purchased an LG side by side refrigerator from Home Depot 3/2018 with a 5-yr protection plan. 7/2/2019 the ice dispenser wouldnt stop running after crushing ice. Couldnt get it to stop. Had to disconnect refrigerator while waiting for service. Called both LG & Home Depot to report the problem. LG claimed the repair service was scheduled for July 4th which I questioned because it is a Holiday. Called again next day 7/3 to be sure and was told it was scheduled for 7/4 between noon & 5:00pm waiting for ordered part. I asked about ordering a part if no one was out yet to see what the problem was. No one came. Repair company (very rude) said they werent scheduled until 7/11. Lost $600 in food plus cost of purchasing ice. LG will only reimburse $200. No resolution yet.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

Spent 3000.00 on an LG refrigerator and it stopped cooking. Took them 10 coats over 4 months to fix it. No reimbursement of food loss. Ice maker didn’t work after they fixed my refrigerator. Took several trip to fix and finally a new company fixed it. Never buy LG again.

I purchased an LG refrigerator model LFC25776 ST/06 in May 2013. A little over a year later, just out of warranty, it required its first service call to replace a fan geode. Now 2 1/2 years after the purchase, the compressor is shot and get this, although the compressor itself is covered by warranty, the labor is not! So Im out over $500 to repair a practically new refrigerator. When I told a neighbor, she said she had the same experience with her LG refrigerator. The compressor went out in under 2 years. There should be a class action suit against this company.

I spent weeks researching the best W/D to purchase. We purchased top-of-the-line LG washer and dryer in July 2012. Now 8 months after purchase, the dryer stopped heating. We have a technician coming tomorrow but LG representative was sure to make clear that it could be our fault and therefore the repair may not be covered under warranty. Now I have found that many people have had the same problem. It is apparent that LG is aware of a defect. Honestly! We were planning on buying an LG W/D for our 2nd house but not now! Its time to do more research.

My wife and I purchased a new LG WT5070CW washing machine in January of 2013. This is a top loading machine. We started to experience mold/mildew smells from the machine shortly after we purchased it. We use high-efficiency soap, use very limited amounts of soap, dry out the entire machine (including the top lip of the washing tub) after every use, remove and empty the soap detergent/softener dish after every use, plus dry it out. We have used commercial after-market mold/mildew solutions to treat the machine. We have also used bleach rinses and vinegar rinses. We purchased a carbon filter bag that we place in the machine when not in use. Nothing seems to help and the smell is getting worse. So much so, that we are considering purchasing a new machine.We contacted LG about our problem and got a canned email response... do this and do that... all of which we had explained to LG earlier that we had already done. By canned, we mean it appears to us as if this response was meant for their front loading machines, as it mentioned making sure to wipe dry the gasket on the door of the machine. Our top loading machine does not have a gasket on the lid. We responded to LGs suggested fixes and asked to talk to a supervisor about this problem. So far, nothing from LG. The LG washing machine and dryer combination were not cheap. LGs customer service department along with their engineering department leave a lot to be desired. We ditched our LG phones earlier this year for Samsung and will probably do the same with the washing machine... although I am not sure what we will replace it with. LG products are problematic and I suspect will not have a lot of repeat buyers.

Worst and Cheating Service from LG. Issue Started from Deepavali. I had complained regarding TV service before 40 to 50 days but still, the status is the same.My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.But we are the person who is suffering and ultimately our situation is like Wait or Go and as we got an expensive TV from you and fortunately or unfortunately I have got all LG brands in my house (TV, FRIDGE, WASHING MACHINE etc.,) and I am a promoter for LG product. But now am just afraid that how about future of the products I got. How the support and services for these products, am panicked. And after struggling a lot we didnt get any help from LG but we at the receiver end have to get our TV repaired and took that TV personally and went to the other city that is Hospet from Gangavathi for getting it serviced. After submitting that TV they told that it has to be diagnose and it will take a couple of days and we left our TV there and returned. After couple of days, they told that there is a motherboard issue and it will charge you around 7k to 9k.I told them to go ahead and service it. I want the TV to be Fixed. But trust me I have doubt on those technicians over there, I am having an impression that I am in safe hands or someone trying to loot us. But still, I told them to go ahead and service it. Later after a couple of days, I get a call saying that it will take a month to replace it. I told, Okay. Fix it as soon as possible. And later I get one more story that, We need bill sir as this motherboard is not available as of now, if you provide bill then we will look for depreciation and you can go for another model. Now am really frustrated and just cant control myself for simple issue, I am okay with taking TV personally to the service center, I am okay with replacing a motherboard, I am okay with money, I am okay with time. Now its a new phase. They are asking me to go for depreciation.But I managed my self to get the bill and submitted to them but until today am in the same situation and TV is in the same condition. Today 23/12/2017 morning when I called to the customer care, I get these type of responses ie., Sir you need to visit the dealer where you have submitted your TV, and, We cant help you in this, what the hell is this response from LG customer care, I made him realise that he is working for LG then he told that he will arrange call back. Later I called once again and narrated all the story to that lady, she told she will arrange a call back. Thank God that I got a call from LG but now they started with new story which clearly shows that they are cheating openly to the people.When I called in the morning and asked regarding the status of my TV, LG customer care people they told part is not available so it will take some more time. But after an hour I get a call saying that sir your LCD has problem as we are testing on your TV but there is problem in display. Now here we can see clearly, that from main office they are saying part is pending, and from Hospet dealer they are telling that, Sir motherboard we received and testing on it but there is a problem in LCD and it will be fixed with a charge of Rs: 24,000/- extra. If they tell us that its going to cost you more in which we can go for other options by dropping the idea of getting this tv repaired.This is so cheap activity done by you people to grab money or to drop the issue. If you people really need money/dont want to support then try to get it by earning with trust but not by cheating the innocent people, its our hard-earned money we spend on buy expensive gadgets by trusting giant companies. Now I am requesting you again to the experienced/some qualified engineer to look into the issue and solve it. Really LG is stepping back from giving services. Its really gonna affect the brand. I was promoter for the company but you people are making me to go for worst condition... If this is condition for few more customers then soon it is gonna be in helpless situation. I dont know what kind of engineers LG is hiring not capable to repair a simple issue then what for they hire a so-called qualified developers.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

I was told the linear compressor was a good reason to make this purchase. It was not and is a good reason not to buy LG refrigerators. They indicate a 10 year warranty on the compressor but fail to disclose you have to pay for the labor. I am now living out of an ice chest for the second time in 10 months. My advice to LG you know you sold a defective product, do the honorable and right thing and repair or replace at no charge. My fridge is 7 years old inoperable for the second time in 8 months so I am borrowing space in neighbor’s 25 year old Whirlpool. If LG wants my future business they need to clean up their past mistakes.

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

We have a four-year-old LG Dishwasher (LDF6920ST) that caught fire at 2 am in the morning a few weeks ago. Thankfully, our oldest son was awake and heard a loud popping noise that caused him to investigate and we were able to turn the unit off before it burned down our kitchen. The repairman who looked at the unit found that the main circuit board in the door caught fire. It is important to note that the motor has burned in the unit as well. A member of the LG executive team that works on these problems told me that fires happen in all sorts of LG appliances and that they repair the unit! We are completely afraid of this product, based on the many other examples of fires we have read about and we want a refund. Dont buy LG.

I purchased an LG washing machine on November 26, 2011. The technician from LG came and put it to function by November 28, 2011. On my 1st use on December 4, 2011, I was shocked to discover a considerable leakage of water underneath the washing machine. I called for repair. First, they adjoined a torn part, then on the second call, they changed the host with leakage with another one. I discovered later in early January 2012 that some considerable number of clothes came out completely dry without being washed. I called for repair. The technician came and said that he cleared something that blocked the way for water passage. I discovered that Im still suffering of the same problem. I sat in front of the washing machine to watch it, then I found that no water was visible from the window and clothes came out with detergents. They came and changed the water balance. Frankly speaking, I lost count of how many times they would come and make repairs in a defective machine that doesnt function.I simply need the value of paid money. I need them to change the defective machine with another one thats functioning well, as I have lost patience with them over the last 6 months. I care about the image of the company, knowing that I also have other LG appliances at home, and I dont want to lose confidence in LG as a brand name. Please, if you are not concerned with my complaint, direct me to the one in charge to resolve my problem. Thank you in advance for your kind cooperation.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

My husband and I bought an LG LSXS22423S side by side refrigerator and after less than 2.5 years, the refrigerator quit cooling. I called the consumer line and they did a phone diagnostic test (which was useless) and came back and said, You have had the doors opened too much today. Of course I have, the unit shut down its cooling and everything was defrosted and water was running out the bottom. I am so disappointed in this and was warned by a salesman that LG would not last. I will have to pay $300.00 to $400.00 to have a repairman come and fix it.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

What a HORRIBLE company. My refrigerator compressor went out after only 3 years. We have an extended warranty. They failed to show for the service appt, did not notify me via the text chain they CONFIRMED from, called from a FRAUDULENT NUMBER and then said THE CUSTOMER was unavailable? I called that day and rescheduled for 2 days later. They still did not show up. I called and they said they closed the claim because they NEVER HEARD FROM ME after the first appt???? Yes. they did (in fact their EXECUTIVE SUPPORT LINE HEARD FROM ME) and they told me my rescheduled day and time was today 8-12. At this point, they said it was going to be ANOTHER WEEK?! Why NO PRIORITY when THEY caused these delays?? Finally agreed to allow for and outside service provider to come out. I called him immediately and he was amazing. He was there within 30 min to assess the situation. Between him coming and 2 hours later, I got a NEW case number with a NEW service provider (which I didnt need or ask for) and they CANCELLED THE TICKET HE WAS WORKING FROM!!!! Now he cant order parts for me, and they expect me to sit home ALL DAY tomorrow to wait for another technician to come out?? I have never experienced a worse customer service situation in my life. I will never buy anything LG again and will definitely be spreading my story anywhere I can. Still no fridge, lost all of our food and no resolution or ounce of compassion from this company. BUYER BEWARE!!!

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again. Figuring they learned their lesson, I purchased their LRE3194BS. They (LG) claims on their website as well as on every website that sells this range (Best Buy is where I purchased) that it is in fact a True convection (3rd heating element behind the fan). After it was delivered yesterday I opened up the owners manual and it stating it is NOT a true convection. When I called LG customer service to find out exactly what was going on and to ask what the difference was with their True Convection & their new Pro Bake Convection, the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone. I explained not only my concern but also brought up the lawsuit 6 yrs prior and she stated this unit was NOT true convection. I asked about their webpage and the info they provide to retailers and she simply stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and youre falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will pick up a new case against them.

I purchased the top of the line Steam Front Loader approx. 3 years. ago. My wife and I are the only two that have used this washer, so it was taken care of and cleaned after every wash. I am a Machinist and work on much larger machines, so I know my medals. My wife put a normal size load in and the machine started shaking and smoking. We turned it off and opened the door and smoke filled the room. I contacted LG and explained it to them. They told me to take the machine apart and send them pictures. I did. Man was I shocked to see the cheap metal they use in their machines. It was so corroded, rusted, and full of mildew. When I went to pick up the part it broke into, in my hand. I didnt use any force on it whatsoever. With the RPM these machines put out, if we would have left it on, and it broke someone would have been badly hurt or even worse. I learned my lesson from LG. They do not service what they sell, they dont return phone calls, they will lie to you in a heartbeat. I also learned to read reviews before I purchase again... NEVER ANOTHER LG. I have learned most people that write reviews tell it the way it really is.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

I purchased 3 Kitchen Appliances from RCWilley las Vegas Nv. on 07/02/2020 because of the rebate offered by a LG Appliance rebate (Bundle Savings) if we purchased 3 or more of their qualifying products and that is what we did. We bought an Oven, Dishwasher and Refrigerator. The Sales Associate gave us the form and Serial Number of the qualifying products to fill in and mail into LG USA Inc. located in Memphis Tn. 38101. Several months went by and I called their #1-877-333-9203 and they confirmed my rebate was in process. NO REBATE to Date. 11/11/2020. I would not trust this companys promise of getting a rebate. If it sounds to good to be true it usually is not true. Totally DISAPPOINTED WITH LG.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

Oven has a characteristic that is not mentioned in manual or by salesperson. Oven heats up to 100 to 125 degrees higher than what was set as preheat. If you put your food in when it beeps you will burn your food. Had techs out after buying my own thermometer to fix problem and was told that is how this oven works. Never had an oven operate like this. DONT BUY!!! Stay away from LG!

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

Did a large kitchen remodel about 3 yrs ago and bought all brand new top-of-the-line LG appliances... It has been a nightmare with every single appliance from about the first week through the first 2 yrs. Let me begin by saying that I traveled about 10 months straight every year and only home for the holidays. I live alone. My appliances get very very little use.The french door stainless steel refrigerator (dont have model numbers at the moment.. this is a review in general of my LG experience) had problems from day 1. The light bulb and fixture within the fridge burned so hot that it completely melted the housing within the first week. Warranty replaced it.... 3 more times with various bulbs. I finally left it out at the last time when the warranty expired. The next problem was the rubber seal between the doors. They constantly rub and fray over time and replaced twice... Again... This appliance gets VERY little use.The HE Washer and Dryer have been well below my standards. The washer seal collects water and becomes stagnant and smelly... making my clothes smell. I do very little laundry when home obviously. I have to completely clean and dry the ENTIRE washer before leaving town. The dryer has been the worst of it all and expensive fixes. Twice in 2 yrs the heating element pulled so many amps (I am an electrician) that it started an electrical fire through the power cord with the dryer. This burned the socket and the cord and had to pay for the heating element to be replaced both times as warranty had expired in 2 yrs. I have moved both units into the garage and purchased a good old standard set of machines and have had no problems since.The dishwasher.... oh man... this thing... I have spent more on repairs and replacement parts than the cost since the day the warranty expired. First the control board went out 2 times in 2 months of being home. Then, came out to a flooded kitchen 3 times in 2 yrs. This was from a faulty regulator in the dishwasher that allowed the water to flow to the drain in sink. With all of these great features in the dishwasher.... My dishes were constantly covered in dried soap spots using the recommended dish soap. I had a plumber come out to see if maybe the water pressure was too low to rinse and he actually had to back it off. The dishwasher gets the least amount of use... Already the racks have begun to corrode and rust through the coating even though it is rarely used.All in all with everything said and done.... the quality of these expensive appliances has been well below standards. Customer service I did not like as once the warranty is expired they practically disown their product and recommend local service and repair shops or retailers. The previous appliances were GE and Whirlpool that were 30+ yrs old when I got the house. Never an issue and they worked just fine. I know that LG will not be getting anymore money from me as I have become so fed up with the issues and the paranoia of failures from using my LG appliances that I have already decided to replace them all...I have enclosed the most recent pictures of the damage/issues that I could. The refrigerator picture shows the most recent fix and where it had started to melt the housing again. I do not have the old housings but this one was remounted (it gets so hot that it melts the plastic and starts to hang) by the service guy when he replaced the rubber seals about a week ago.The dryer picture is obvious. I have rewired the house long before the new appliances and luckily this 2 times issue did not cause damage to the wire or wall or breaker. The receptacle and cord are what burn up when the heating element first starts to heat up upon starting the cycle. The washer is obvious as this is the only issue for now. 3 yrs of owning this dishwasher and I have literally ran maybe 20 loads of dishes in that time. Again.... I was never home... and holidays are usually spent with family.

A search for class action LG refrigerator will provide all the details required to understand the problems I and so many others have experienced. LG was of no help, replying to service requests with email that I can only hope was machine generated. Of the replies received the solution recommended was to pay them more money. We didnt subscribe to the fridge, we purchased it.

On 2/18, we purchased an LG refrigerator, oven, microwave and dishwasher. After installing all of the listed appliances, everything appears to be working fine except for the dishwasher. The rinse cycle contains to display an LE error code. We contacted LG immediately after receiving the code and we were told that the LE code indicates that we need a new motor. I am really unclear as to how a brand new machine that has never been used needs a new motor! LG has been awful with responding to our repair needs. As of today, we still have not received the motor repair that we have asked for. They keep stating that they are going to send someone out, but no one has come out as of yet. Please help!

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

LG WT1101CW Top load washer - I purchased this washer January of 2014. I read the reviews in consumer reports and that is how I came to purchase this washer. My issue with it is that I feel it has more control over me than I do over it. It uses less water and does not saturate the items and because it uses less water, when you add chlorine bleach it leave chlorine fade marks on white wash as well as a darker wash. This has happened many times and a lot of my items were ruined. I do not believe that Consumer Reports tested this issue on clothing. I have also had to rewash my clothing because the dirt just didnt come out. I currently have sent LG an email with regard to this issue. Today, I just purchased a Kenmore with an agitator and it has a water level that I can choose. Although it is 3.6 cf as opposed to 4.3 cf. submitted by serial number. CHLORINE BLEACH DISPERSEMENT AND WATER LEVEL IS THE ISSUE. I have gotten unbalance codes but machine works and is quiet but I want my laundry clean.

Literally the day I finished paying for my $2800 French Door LG refrigerator, it stopped working. At first I thought it was the ice maker. Had a repair person out who reset it and said to call back in 24 hrs if it didnt work. After 24 hrs still no luck, but now Ive started realizing that I keep throwing stuff away in my refrigerator after just a day or so because its gone bad. Finally after about 2 weeks of this, I realize that the refrigerator is not cooling, despite the 32 degrees reading on the outside temp setting.Call another repair person out after calling several that dont deal with LG because they say theyre garbage and he says he cant fix it, to call LG and ask for a courtesy one time flat rate repair. I do that, he comes out, and says its the compressor which is on back order until May 20. More than 2 weeks from now. Wonder why the part is on backorder? Maybe because its garbage and everyone seems to have the same problem? Please please please dont make the mistake of buying these products. They are absolute junk. As are Samsung as well. These are the two all the repair people Ive spoken to say to stay away from.

We purchased 4 top of the line LG appliances (refrigerator, stove, dishwasher and microwave) for our newly remodeled kitchen in 2018. Unbelievably 3 out of the 4 have had issues requiring a service call only one of which was covered by warranty. They were all manufacturer defects and not normal wear and tear. So far, repairs have cost me $550. Needless to say, I will never purchase another product from this company and hope that I have spared you from making the same mistake I did.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

My wife had put on a fairly average load of laundry into our LG Washer (approx 3.5 years old) on Saturday, November 22, 2014. My wife and I had to drop off our special-needs son at his group home, and we had to run to the grocery store. My other son had errands, so he too had left the house. Upon returning from his errands (approx. one hour after we had left), my son tried to enter the laundry room via the garage entrance. He was unable to get past the door opening, as the washing machine was found in the middle of the walkway of the laundry room, water covered the floor, and holes were present in two adjacent walls.After entering the house through the front door, my son only made it to the middle of the hallway before he noticed the carpet was soaking wet. He proceeded to find the hall bathroom as well as entryway and closets of the bedrooms to be soaked with water with some rooms worse than others. The washing machine at roughly 90 degrees off from where it should be. The sides and back of the washer were pushed out and plastic washing machine parts were strewn across the laundry room floor and hallway (up to almost 12 ft. away at entrance to master bedroom). Whatever occurred, it had to have been a violent shaking with an explosion of parts as it produced holes in walls, denting of the drier, and water to flood multiple rooms.My concern is this could have occurred while we were present in the home and near the laundry room. This is particularly concerning as, prior to leaving, my special-needs son had had spent the night with us, and he was previously in the bedrooms and hallway adjacent the laundry room while the machine was running. This should be a concern for anyone who owns an LG washer or any other washing machine that is capable of such destruction.At this point, the damage to the house and appliances has been approximated to at least $6,000. It is possible the number will increase, should the carpet have to be replaced in multiple rooms. The washing machine has been without any known mechanical issues, since we purchased it from Sears (approx 3.5 years ago). This is the first time we have had any incident with the machine, let alone something of such significance.

When we remodeled our house, we redid our kitchen, and my wife picked out the refrigerator. We also got everything matching. So, that was why we went with them. LG is a well-known brand, and the unit we got was on sale and it was about the size we needed. Also, it is quieter than what we had. We have had our refrigerator for two years now and it was good, but the compressor went out on it. So, we had to have warranty work done on it. It works good now. The serviceman who came was good, too.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

Purchased a brand new 4 door refrigerator model LMXS30776S and in less than 6 months the water dispenser is already damaged/scratched. I complained to LG and of course they chalk it up to normal wear and tear not covered under warranty. I was sadly mistake into thinking I was paying for a quality product but instead I ended up with cheap material and bad customer service. I should have done my research because I found out after the fact, LG has major issues with their refrigerator line and possible legal action was taken against them for it. Buyer beware.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

Our LG fridge stopped working yesterday. Its not even 2 years old. Came home to water on the floor and thawed food in the freezer. We think it is the compressor, not sure. We will be contact LG Canada and I hope they stand by their products. But this is still very inconvenient for us. The time without a fridge and the cost to fix an essentially new fridge. And it was not a cheap fridge to begin with and it stops working before we have even had it 2 years!! Would not recommend this product.

I like how its a touch screen. You just drag the bar with your finger. Its more effective than punching numbers. But, the microwave doesnt have a 5 seconds option so its hard to cook your food at your desired temperature. Also, its hard to keep it clean since so many girls uses it each day. I wish it was bigger so that more than one thing can be reheated since we eat a lot of leftovers or frozen meals.

After reading all of the reviews that I just read, wishing I had read them BEFORE I purchased this $2,300.00 piece of JUNK! I have had nothing but trouble with my LG french door fridge from day one. Icemaker not working, no cold water dispensing, broken drawers now freezer not working. Loud sound from freezer, thinking it was going to catch on fire. The worst of it all is their customer service SUCKS!!! Purchased at HH Gregg. They suck also!!! We even purchased extended warranty!! I get nothing but the run around, it has taken me 6 weeks to get anything acknowledged. Still not fixed, and just received a letter saying there is a lawsuit against LG for this model. Surprise, Surprise!!! Never Ever will I ever purchase anything LG EVER!!!!

Unsure when I purchased this pair of LG Front Load Washer n Dryer. Today we find the machine will not spin out water. Rerun the cycle. Still not spun dry at all. On the third run through.... we get an error message of OE - meaning the water will not spin out - genius took 3 cycles to tell me what we knew. Will call tomorrow. HATE this washer early on the mold issue the mold covered the dispensing interior. CS was no help, I had to deal with this myself. The ugly MOLD smell is horrible. Now I have discovered an itchy??? All over my body...

Horrible customer service. Our new LG fridges ice maker quit working. I called to have it repaired. My appointment took 2 weeks and was between 7-9AM. I received an automated call on the morning of my appointment saying the tech would be there at 7AM. The tech called approximately 7:30AM and said hed be here in 1/2 hour. He never showed. I called again and the agent said he tried calling me 3 times and came to the house. I did not receive another call from the tech after the initial call saying he would be here in 1/2 hour. He never came to my house, my front door was open. I did not have a radio or TV on and he never came to my house. The agent said he could come back in 10 days. I asked for a supervisor and was told one would call me back in a couple of hours. Unbelievable! I am cutting up my Sears cards and will never buy anything from Sears again. I took a day off of work to be here. We are remodeling our kitchen and have to buy all new appliances and we now will not be buying them from Sears. This has been a frustrating and unprofessional experience.

I bought this fridge about 3 years ago. I had to replace the entire ice maker once already. Now all the food is thawed out & it’s a mess. I am so annoyed with this fridge. I wish I had never purchase it!

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

We purchased an LG fridge about a year and a half ago. When it stopped working we called the company and it took 10 days to authorize repair. Their authorized repair person came out and said it was the compressor and he came back a week later with a new compressor. After 6 hours of trying to repair he said he put in wrong compressor. At that point LG said it sucks to be you and that they were done with us and not even a sorry that you paid 2000 for their equipment that doesnt work now and its now the responsibility of the repair person to fix it. The compressor has a 10 year warranty but that is false advertisement since it really doesnt. Their customer service rep said the fridge is no longer under warranty after a year and a half. Dont buy an LG fridge. Its not worth the hassle.

I bought an LG refrigerator model GR-B429 BLJA two years ago. Last month the refrigerator display board showing a error message CO.How can I solve the problem. Now we stop using the refrigerator.

I purchased an the 22 Cu. Ft. French Door Counter Depth Refrigerator. Delivery was delayed 17 days. I moved to a new state where I know no one! 17 days of eating out during Covid times was challenging and expensive. I asked LG for an inconvenience fee and was offered $25! I said no. Then I was offered $50, then $75. I refused all offers. I was spending $30-$50 a day in eating out which cost me over $800! I asked to speak to a manager, who after one week of waiting, never called. I spent countless hours waiting on hold with LG customer service. The last attempt today I spoke with Tim who actually argued with me. He insisted that LG will not give more than $75. I work in customer service and call centers so I know what they are allowed to offer and say. Tim was more than rude and had zero understanding nor care of my situation. He continually cut me off when I was speaking! Who does he think he is?I love my fridge, but the customer service at LG needs a full revamp! I hope the call was recorded because Tim should be fired for how he spoke to me. Apparently a manager is supposed to contact me.... This is the 2nd time Ive heard that. Well see. LG has not heard the last of me. Im now even more angry with how I have been treated. After 17 days with no fridge and now 2 weeks of waiting on hold with LG....unbelievable!

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

We are very impressed with the fabric care provided by our LG washer and dryer pair. The steam cycle options really get clothes clean - the whites are whiter than with bleach. There were no bargain, but you get what you pay for.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

We bought this fridge in 2013. Had repair in 2015 control panel. Now its not cooling. Its still under warranty but guess what? No one works on them in my area. When you call they say, We dont work on LG refrigerators! Then why have the warranty. Its junk. I paid over $2 grand for a piece of junk. I called them. They give you numbers to service places. Then I call. They then tell me do work on them. I have told Lowes and they dont care. So I will. Never buy LG again.