Ive had my LG Top Load Washer 2yrs, 4 mo and couldnt be more displeased with it. As others have said, it gets out of balance nearly every load and doesnt wash anything very well. Often I have to wash a 2nd time. Today was the icing on the cake. It overflowed and flooded 3 rooms. I put it on pause and opened the lid, and it started draining water. I let it finish then turned it OFF and it went back to draining even more water in OFF. I pulled the plug and ready to send it off a cliff. NO MORE LG for me. First and last time!! I wont bother getting it fixed since I can tell that will be a waste of more money on a cruddy product.

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

Please don’t waste your $ on LG refrigerator. Our side by side model number LSXS26366 lasted almost 39 months before compressor died. Repair person said if fixed, would be a time bomb. Please run away.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

LG washing machine steam and direct drive - The paddles have broken and the ones supplied are not fit for purpose. Do not buy these machines or these paddles as you will be pulling your hair out. And talking to LG for 45 min. was a total waste of time.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

The good part about LG is that they do try to present a customer service initiative to folks who post on social media. Sadly, it is a hollow effort. As anyone can read on this site, the response is either a really poor AI or worse, a person who types the same thing. Buying a $2,000+ refrigerator that makes excessive noise is unarguably a significant issue. LG claims this noise is normal, and I dispute that. Compressor noise that can be heard in other rooms is not normal.While LG did send a technician out to assess this issue, that was inconclusive, and the best LG can offer is to send another one out. But if the noise - the worst Ive experienced with any refrigerator for decades - is considered normal, why bother. When buying an LG refrigerator, be sure to buy the retailers extended warranty that allows a return after 3 (or whatever) attempts to repair.

The ice maker began leaking soon after we purchased our LG refrigerator. The company sent out a repairman, who replaced the ice maker, but said that because of a design flaw, it would leak again. Sure enough, a couple of months later, it began leaking again. The repairman stated that LG knows about this flaw, but refuses to correct it. They give customers like me the runaround, hoping we will give up. I would not recommend an LG product to anyone as I am extremely dissatisfied.

My LG washing machine has been a joke. I can not get the stinky smell out of my clothes. It is just gross. I have done everything people at the stores have told me to do, no success at all. Never will buy an LG again.

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

My front loading washer leaks from the front. Since it is still under the 1 year warranty they sent a technician out, who told me that I have to clean the door of the washer after each use (which I do). Then, they charged me $110 for the visit because it was not a mechanical problem. They never told me that I would be charged for the visit until after the visit.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

I have an LG model LMXC23746D. Not only is the black peeling (happens on the whole suite) but the refrigerator stopped cooling. Noticed water on the door where the icemaker resides. Checked the freezer and food was thawing. Fridge wasnt cold either. LG took my info, scheduled an appointment for repair and it was fixed on March 4th. Here we are not even two months in, and its broken again. Same symptoms. LG set an appointment 2 weeks from now to send someone out. I have food that was spoiled, and now have to live out of a cooler until they arrive to fix it again. So are the replacement parts as bad as the original? Not only do the Black Stainless appliances peel and look horrid, but the appliance doesnt function. How many times will I have to go through this? Ill have to spend another $1-3 thousand for a replacement. Not happy.

I have a now ten-year old LMX25964 ST Refrigerator made by LG. It is a French door version with two pullout freezers underneath. It has worked flawlessly with one exception. The hinge wore out on the right side. Theres just a piece of Delrin plastic that rides on the hinge. I started seeing powder from the metal grinding for like two years before I realized what was going on. Maybe I put too much weight on that door. I now store the milk on the solid shelf off the door. It cost me about an hour looking at YouTube to figure out how to fix it and around $20 in parts. The fix process went surprisingly well. I had predicted a disaster. Door came off easily as did the old hinge. I draped a towel in front while the power was off to retain the cool. In the old days we used to put the old fridge out in the garage after the remodel where it cooled beer for 20 more years. Those days are gone. I have a LG washer dryer combo that was very high end at the time of purchase. They have performed perfectly for ten years now. My LG dishwasher went bad two months after the warranty ran out. I took it apart, took one look and put it back together. Whatever I did it must have reset the circuit board or something. Works fine now.

Excellent value product. After five years of use the refrigerator looks almost new. The ice maker dispenser broke but that was covered by the warranty.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

After reading the other reviews, I felt compelled to write a response as well. The dishwasher does not clean the dishes and I rinse my dishes before I put them in. The odor has never gone away as well and when I read that someone had done testing and the dishwasher is off-gassing, I was really annoyed. Good luck on the 4 year extended warranty because LG sends someone out to look at the problem. They call tech help and say the problem is not covered under the warranty. Does anyone know how to fight LG on this problem? It seems there are enough of us who are fed up with their products. I also have a LG French Door that has a foul odor as well. I am really disgusted with their products.

The hot surface lights on my LG range (lde3011st) have not worked and this could be a burn hazard. I did already burn my hand once on it because I did not know that the cooktop had been used while I was outside. LG has failed to fix the problem. I only bought it in August of 2012. I also bought the service contract. Im not at all happy with LG as they will not even call me back and will not answer my emails. I also found there is an opening between the glass in the two ovens. It burned the top of my hand from condensation building up between the glass when the ovens are on and then drips down onto to your hand when you are puling item out or basting something. LG does not care. They just want your money. I will never buy another LG product again.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

From day 1, my machine leaked. I called and was told it was due to using too much detergent. I thought that may be the problem and used below the normal line every cycle. Still sporadically, there are leaks below the machine. As I called and was told over and over again, my machine is fine. I let my machine go out of warranty. Now beyond leaking, it stops mid-cycle often so I have to sit next to the machine while washing clothes to restart it and finish cycles. Beyond that, sometimes it gets stuck at 9 minutes left and starts spinning and stops spinning over and over again. Beyond that, when it is filling up, the valves close so quickly it causes all the pipes in my house to shake and bang causing leaks in pipes. Something needs to be done about this. LG should stand behind their product.

LG front-load Tromm washer is the biggest waste of good money a home owner can spend. In 2006, company said we were using too much laundry soap so we cut back to 1/4 of the recommended amount from 1/2--no difference. The mold continued to grow despite bleaching, drying, etc. I gave up! LG sucks. Rubber ring is stained with black mold, all it does now is hold up the in efficient dryer.I am now using my old Kenmore top loader that is in the garage hooked up to laundry sink.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

We love the way our stove (LRG3095) looks with its beautiful cobalt oven, but we do not like that two of the burners are weak. I do not need a manufacturer to call one burner a power burner while another will barely boil a saucepan of water. All burners should have been equal, allowing me, the customer, to decide how high to turn the heat. Also, the top control panel sticks out more than 2 inches into the space of the back burners, so you cant really fit four pots on the range at once - extremely frustrating and really cuts into the functionality of this otherwise well-designed piece of equipment.

I have an LG French Door Refrigerator Model # LFX25971ST. The icemaker, front control panel and water dispenser stopped working. I contacted LG to set up a service appointment. The LG technician came out and diagnosed that it was one of three possible circuit boards. He had to order them which required a second visit. The boards didnt fix it. So, the technician did further diagnosis and thinks that a bad wire in the left door is bad which would require replacing the door. The door is sealed so he cannot get to the wire to fix it. What a stupid design. Anyway, he has to come back for a third visit. I contacted LG customer assistance or should I say crap assistance, and requested a goodwill adjustment since my fridge is out of warranty. I felt my request was reasonable because of the amount of time I lost from work, there was nothing I did to cause the failure, and because of a poor design the repair would be a lot more expensive.The LG agent asked me to scan and send in my sales receipt and he would follow up and get back with me with a decision. That was a week ago. I finally called again and as usual, with these customer service centers you get people that are clueless. She told me she would put my request in but it takes about three business days to get a decision. I told her that I did this a week ago. Then she started telling me my fridge was out of warranty. Duh! Really? You know, if its out of warranty and LG doesnt want to back their products, thats life, but they didnt even keep their promise and call me back with a decision. I remember when refrigerators lasted for 30 years. Now, I think LG puts in all this useless electronics which just causes more things that go wrong, forcing customers to have to pay to keep their refrigerators running. Anyway, LG is off my shopping list forever. A Fridge that breaks thats only four years old tells you what kind of quality they have but hey they back that up with lousy customer service. When it comes to LG products all I can say is, Buyer Beware!

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

Bought LG double door refrigerator about 2 years ago. The drawer broke after 6 months. Called for replacement part. Paid $50 for a new drawer. It didnt fit. Was the wrong one. Called LG. They said they dont make a replacement drawer for my model and they sent me the closest one which doesnt fit because its not for my refrigerator. They did refund my money and I now use the old drawer with duct tape. And dont even get me started on the ice maker. The LG refrigerators look nice but are made very poorly. And if you are looking for service and support after you buy and something goes wrong, dont purchase LG.

One of 2 large brackets which hold the wash tub fell off! The washer started shaking violently and shut down. I opened the door to find a 15-pound, 18-inch long bracket hanging out of the machine. See uploaded pic. I have a call in for warranty service. Lets see what happens.

I purchased my refrigerator in February 2017. On May 3, 2019, the refrigerator completely stopped working. A service technician replaced the compressor on May 7th. The refrigerator still would not cool. The service technician returned on May 16th and May 18th. The refrigerator NEVER cooled. Two more service appointments were scheduled. The service technician never showed for those last two appointments. Finally, on May 28, 2017, LG USA agreed to refund part of the purchase price. I have still not received the agreed upon amount. I would NEVER purchase another LG product nor recommend anyone I know to purchase a LG product!

WT5001CW - We are still having significant problems with our LG washer. The latest issue involves the troubled spin cycle particularly when washing items in the Towel Setting. While trying to wash just 3 bath towels along with several smaller items, our washer will become unbalanced during the spin cycle subsequently causing our machine to stop operating! After having to stop, adjust, and rearrange items, the machine will resume the spin cycle only to have the washer once again cease normal operation requiring me to repeat the process of pulling out these wet items. As I indicated previously, I believe this chronic balance problem is due to a defective LG software issue rendering our washer unsuitable for the ordinary purpose for which it was sold to us. This LG washer is defective. We cannot operate the washer for which it was intended.

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

Purchased our fridge brand new Model number LFD22786 French doors, freezer below, stainless steel. In 7 weeks the freezer began to warm up, by eight weeks it completely quit and so did the refrigerator. We called LGs service dept and they sent a repairman out after waiting a week. The compressor was shot as well as the control board. He had to order parts. Parts were on back order. They didnt call to tell me this. I had to call the repair company to get a service number to call LG directly. They told me the parts were back ordered and wouldnt be in for another 4 weeks...or longer. They were going to put in a request that the fridge be exchanged. So the request sat in que waiting for someone to look at it. It is still sitting there. I have to wait again/still another three days before I can call them back and check on the status of the order. I am now three and a half weeks without a refrigerator and holding. I will NEVER buy another LG product (did I mention these suckers are EXPENSIVE?) and I will NEVER recommend them. They have proven that as long as they have our money, life is definitely good for them...not so good for the consumers who trusted them to have a good product.

I purchased an expensive LG washer and dryer new 16 months ago. The writing has worn off of the controls in the front and we cant tell what cycle we are on. Customer Service has been a nightmare. I strongly recommend staying away from this machine or company.

In Oct 2017 we bought an expensive LG refrigerator. Its well designed. Had no issues with the compressors, but the shelves are falling in pieces. Is it normal that after less than 3 years of usage of an LG fridge we see it breaking like this? They used a poor quality hooks.

LG Microwave Mod# LMC0975ST/01. This microwave came with a very user friendly owners manual, that I like. Unlike my other microwaves this one has a hexagon rotating ring with six wheels for the glass tray to sit on. Plus the glass tray has glass bump outs on the bottom that fit into a bump out shaft on the microwave bottom. No more dislocated dishes falling or sliding off. This microwave has performed better than I expected and I have enjoyed using it from day one. It has all the usual programs like, Smart diagnosis, Auto cook, Auto reheat, Popcorn, Defrost, Power level, Cook time, Stop/clear, Start/enter, interrupted cooking.There is a beautiful sleek smoke glass full front panel that will match any decor. I found the tip section on what to use, or not to use, when it comes to microwave-safe cookware very useful. There is also a Child Lock safety feature, and the sound signals are very audible on this microwave. There is a clock, Kitchen timer and a easy to use, slide touch timer. Dont forget to read the maintenance section. I found it very helpful. Limited warranty for Canada or the USA, is provided at the back and there is also a 1-800 number plus their website.

First my front loading dryer drum cracked. Clothes keep getting stuck in it and they rip. Next, the front loading washing machine is mildew smelling and the rubber seal has got holes in it and water runs into the motor compartment and the door leaks. The tray you put the soap into has broken and soap runs down the outside of the washer. Our clothes get caught in the seal and get ripped. The clothes dont come out clean and sometimes smell. This set is a piece of junk! I will never buy another set of LG products from Home Depot again!

Frosting in the freezer, fan went out first month, then the fan went out in the refrigerator, now the fan is out in the freezer again. All in less than two years. Warranty is not covering the last fan, the warranty from the place who contracted with LG to fix the problems said they would come out and satisfy their warranty if LG will provide the parts. FRUSTRATING!!! Our last refrigerator lasted for 17 years, this one hasnt worked for at least 2 months of the year and a half weve owned it. Paid over $3000.00. Sad.

33 cubic foot French door bottom freezer refrigerator by LG. Purchased 2-18-2014. Died (no power) 2-21-2016. Ice maker always sucked, so we hardly used it. Today while using ice dispenser, the control panel started beeping then whole unit lost power. Checked plug in and it had power. Only the refrigerator would not work. This is a known issue with LG, yet they do not want to help. Luckily I have homeowners insurance that will take care of my $3,500 bad purchase!

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

I will never buy an LG washing machine again. They are the worst. Two different internal parts broke and LG would not cover it, plus they hung up on me three times. Total cost for both parts to fix was $310, installed by another company not affiliated with LG.

A month ago the compressor on our LG French Door refrigerator model# LFX31925ST/00 died. It is still under LG warranty. Frequent calls to LG customer service only get another customer service representative that says they understand but are unable to do anything because. Each has a different because. Tonight, one even stated there was no record of us ever reporting a problems. Others have said the parts have been shipped to the technician a week ago, but the technician hasnt seen them. The technician called them and they said there was no record of the parts being ordered, even though the technician gave them the order number. This is an example of a complete runaround with no apparent intent to fulfill their warranty responsibilities. Or it may just be an attempt to defraud senior citizens. We are an elderly couple that lives in a very rural area. We must keep our medicines cold. Daily trips to town are out of the question.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

So.. this machine was given to me and now I know why! This damn machine sucks BIG TIME! I must get rid of it too because it does absolutely nothing but soaks my clothes in filthy water and in slow motion, rotates it mid circle (to the left and right). When loads are done, vagina discharge on my panties and deodorant stain on my blouses! Sorry... I know thats tmi, but its the truth. This ** washer is a waste of space. LG... yall suck!

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

This started with my ice maker quitting. After two weeks of messing with that, I find out that the freezer was not working after me and a friend got sick. This needs a major recall. This is terrible. Im going to sue the crap out of them and Lowes. Everyone knows this refrigerator sucks. Why is Lowes still selling it!?

I did not have a problem with the sales department at Madison appliances. My problem is with my two year old LG slide-in stove. I bought it a few years ago for my new kitchen. Actually, I saved up my money to make this big purchase. Now, only two years later, it has quit working. I called LG. After thirty minutes on the phone, I realized I would need to call a local repairman for help with fixing my stove in Savannah, Georgia: LG provided me with a recommendation to call, but they did not service my area. Now, $360 later, my two year old stove will be getting fixed by a reputable appliance repair company in my area. I will never buy LG again.I have now purchased a refrigerator and a stove within the last four years total. I have had to replace my ice maker on my refrigerator to the tune of $200 that appears to be rusting on the stainless steel (that has not been treated improperly in any way) and now I am replacing the board on the back of my stove to the tune of $360. BEWARE - I strongly urge everyone to NOT buy LG.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

About 5 years ago I spent thousands on an LG double door fridge/freezer and the washer/dryer combo. The fridge motor died 2 xmases ago and as they were shut, we lost $4-500 worth of food. Then there was an issue with the washer within 2 yrs., cant remember exactly what. Had that fixed. A few days ago I noticed one of the internal arms inside the washer had come off. I thought it was just a case of hubby screwing it back in. NO. The whole machine has to be taken apart to fix. The other arms are loose too. Its cheaper for us to buy a new washing machine. Its 5 yrs old. Im beyond furious. Never buy LG. Its JUNK.

It's just a truly functional dryer without any issues, going on six years of service. Does a good job every time. All dryers today have multiple settings that the older models didn't have. This LG dryer has those too but they remain practical settings for any material you may want to dry in it.

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

This refrigerator is made with weak plastic parts and cheap plastic mechanisms that crack and break after a few months, including the hinge mechanism for the door. I spend over $100 on replacement parts; one of the spare parts that I got in the mail was defective. I have never ever owned a refrigerator that required repair work for the shelves and drawers or any other component. Do not buy LG refrigerator. They are poorly designed and are costly to repair. Additionally, this refrigerator does not hold the temperature well and is not good for storing meat, especially chicken or fish.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

I purchased an LG Front Loader washing machine model WM3570HWA less than a year ago. It cost over $800.00. I hate this machine. It smells all the time. I leave the door open constantly. I have to leave the window open because of the smell. I have cleaned the tub several times according to the LG instructions. The cycle takes forever. Helps for a couple of days. I also dont find the clothes get that clean and fresh smelling when done. I would take back my old Whirlpool agitator machine in a heartbeat. I am going to get rid of this machine and eat my $800.00+. I will never buy an LG product again. I do not recommend this to anyone. I wish I would have read Consumer Affairs before purchasing this machine.

We move a lot and this is our 4th LG Washer and Dryer set. However the new machines, neither fill properly with water or agitate like the older models and therefore clothes, towels, sheets do not come clean. We were told by LG to use the permanent press cycle as it uses the most water. In addition, select prewash, extra rinse and heavy duty (for amount of soil). All this take over 1.5 hours. It does use a bit more water and clothing is much cleaner but not 100%. All our whites have slowly greyed after using this washer for 6 months. Yes they can advertise that they use less water but they sure cannot advertise that the washer does its job.

We bought a top load LG Direct Drive Inverter HE washing machine almost 18 months ago. The washing machine was supposed to be efficient on use of water and electricity. From the beginning we have not been able to complete ANY load without getting UE (uneven load) multiple times. The washer has been checked for level and balance and even with just an empty load it continues to get an UE code. Water usage has gone up as it never completes a load without going in UE mode multiple times. Electricity use has gone up. We cannot leave this washing machine and never expect for the load to complete. All settings have been tested and it makes no difference if a small or large load. WORST washing machine we have ever owned and will never buy an LG again. We were told when we purchased it from Home Depot it was a top of the line. It will be getting junked out this week and we will be purchasing another machine. Not LG and not from Home Depot. Apparently this is a known issue but there is no resolution and no compensation for those of us that have battled these machines over the last 12-24 months or longer.

Always shaking as unbalanced. Have found greasy looking debris on clothing and a tear in brand new sheet set??? Help. What is causing this?

We bought the top of the line LG Front Load Washing Machine 3 years ago. We had a repairman out 1 mo ago to service our LG dryer and while he was here he said our washing machine was about to go. He pointed out the loud noise we heard was from the drum that was about to disconnect from the machine. One month later, thats exactly what happened. When I called LG they said the drum was covered but the service was not. I called two of the recommended service repair people and the estimates I received were $695 and $800. I called LG back and asked if this was typical of a 3-year-old washer. I was told it was not their fault that I didnt buy the extended warranty! They do not stand behind their products!

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

Very clean looking microwave with many features that my previous microwave did not have. I like the different auto selections and the fact that this microwave has a rack as well as a turntable.

Purchased French door LG refrigerator in July 2016 from Home Depot. Freezer not freezing ice cream products. Worked with LG customer service and problem not solved. Ask for tech to be sent out. Told it would cost $325.00 to have tech sent out. I paid good money for this fridge. Not going to spend any more. 14 months and freezer will not freeze ice cream. After reading all the complaints on LG sorry I ever bought this junk. Beware.

Bought a black stainless LG fridge 2 years ago. So far, LG has had to come out to repair it 4 times. 3 times for the ice/water dispensers not shutting off, this last time for the compressor breaking. We lost hundreds of dollars in food. On top of that, my $2,000+ fridge has the black stainless coating peeling all over. These coatings are terrible. You will be disappointed. Stay away from LG and any stainless steel appliances that are coated or painted on, and not baked in to the stainless itself.

I enjoy my machine, it is efficient. I’ve had it for about 5 years. I love the large tub, It holds a large load. I am able to do my king size sheets and spreads. I did consider a Samsung but in studying LG I found that it is a good sturdy machine and I do love it.

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

This LG fridge is stainless steel. It has never ending fingerprints and does not have handles to pull the doors open. I wish I had purchased a different style.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

I am so disappointed in my new LG (Model LDT 7808 ST) dishwasher purchased early April 2021. I guess I missed the statement in the manual Hybrid Drying System: This efficient drying system does not use a heating element during the drying process... Guess what? The translation of that is: This dryer does not dry AT ALL. Everything is wet. And there is a cycle called Extra Dry and thats quite funny because it doesnt dry at all either so why have it? The only suggestion from LG? Make sure your rinse aid is filled. A dishwasher that has no drying ability except air dry is not my idea of a product I want. I will not be keeping this dishwasher and I will not be buying another hybrid drying system dishwasher from anyone. If Im going to have to dry my own dishes I might as well wash them too.

I chose LG because Ive always heard great things about them so I decided to go with them! I love everything about it and a very good family refrigerator. The features I liked most about the refrigerator is how spacy it was, I also liked how the water and ice machine works wonderful. Its a very good refrigerator. I would recommendation. What I dislike about the LG refrigerator was how loud it ran, was very loud at night, it was hard to sleep while listening to a big machine in the back.

LG wash MachineWM2101H - To this day I cannot finish a small rug by itself in the machine. It gets heavy and shuts down. The rug is only 18x24. On regular loads it shakes like crazy until I rebalance. Told it may be the bearings by Warner-Stellian, but they say nothing they can do. It is only 4 years old.

We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me Theres nothing they can do!. Since they didnt order the work through their network of repair companies, then they wont pay for anything.Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they wont buck up $1000 for the repairs. They have basically told me to go pound sand every time Ive spoken to them.MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call. Three days ago we got a customer service rep in Ohio and not Bangladesh. She said she understood and would expedite the situation and someone would call us. Never happened. I called again and got Bangladesh again and after painful explanation she said the part was out of the 90 day warranty by 5 days so we would have to pay for the replacement. I explained that I would never pay for anything from LG again. Instead I will post pictures of the problem all over the internet to make people aware of doing business with LG.

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

Bought it for the water and ice maker, as well as the size of the fridge. And the price wasnt too bad, although the problems left quite a bit to be desired from the brand. I liked the water dispenser and the ice maker. And it had good storage drawers and shelving. It matched our other appliances in our kitchen. It was stainless steel and pretty. But the light started flickering a week after it was purchased. The filter indicating light would change to red a day after it was replaced and the ice maker stopped working.

I like my LG refrigerator model because the three freezer drawers are below the refrigerator. The freezer compartments do get smaller the lower the draw is because of the internal machinery of the refrigerator but that is easily overlooked. I think the drawers, especially the front faces of the drawer, need to be a sturdier plastic than what is provided, but overall, I’m pretty happy!

The refrigerators main CKT board failed (blown fuse) 7 months after purchase on 3/12/2009 resulting in spoiled food. LGs authorized repairs first repair was to jump the fuse. After complaints, I received a new board, which the repair facility installed. I kept the old board. Last week the start relay on the compressor failed also resulting in a loss of several hundred dollars in food. Contacted LG and they referred me to Encompass after I received the so-called replacement relay from Repair Clinic. (It had 2 terminals that plug into the compressor and was not the correct part, which is a 3 terminal device (relay/OLP) with 2 receptacles on the opposite side for the start capacitor and 2 spade connectors for the power (line and neutral). (An easy repair if you have the correct part.) Contacted at least 3 other part suppliers including Encompass and all had the same information and same wrong part. After spending $1600 for this appliance and losing hundreds of dollars in spoiled food and many hours trying to contact LG technicians, I have temporarily hooked up a Supco 3 in 1 (relay, OLP, and the original capacitor). I am a retired physics and electricity teacher (41 years experience) and I think their support is terrible. I wouldnt recommend this company to anyone. The pictures submitted show the original relay, the two replacement parts (relay and overload protector), manufacturers tag and receipt).

We purchased the LPXS30866D Refrigerator as part of a complete set from Costco when we were remodeling a home. The refrigerator is just 4 years old when we woke up one morning to have everything thawed. We were told the compressor went out and to set up a repair through LG Support. We did that and were told we would be contacted in 3 to 5 days. A few days went by and we hadnt heard anything so I called again, they said I should hear something in a few days. Once again when I didnt get any calls I called again and was told my first submission was cancelled! So, I had to start the whole process again with waiting the 3 to 5 days just to hear from someone to even schedule and appointment.Finally got an appointment scheduled for the repair but when the day of the appointment came the LG liaison showed up but the repairman did not. The LG liaison apologized and told us he would get back with us on another date. 10 days later we were scheduled again for the repair this time both showed up BUT, then the repairman realized what the repair was and he refused to do it and left! The LG liaison doesnt actually work for LG and had been very nice. He said his boss would be calling us but later in the day when we hadnt heard from him we texted him. He told us he totally apologized and understood our frustration. He said his best suggestion is for us to contact LG!!! So were back to square one! Its been 4 weeks without a refrigerator and were beyond frustrated. There is a serious problem with LG repair services!

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

I bought a window LG Dual Inverter 15 months ago. I read many reviews and they were very negative but the low noise thing was hard to beat. Yes it is low noise at low speed but still worked good for my needs. Now it is freezing in the front coils. I have used the unit less than 6 months as I dont live permanent where it was installed. LG service is non-existent and now the warranty is expired. Also the front grill looks CHEAP in appearance and one or two clips broke during installation. I will never ever buy anything from that brand and much less any appliances from Home Depot.

We moved into a newly-built home with a brand new LG front load washing machine. With a few weeks, gentle use (there are only 2 of us), we began to notice an extremely foul odor we finally tracked down to the machine. Neither of us ever even attempt to open the door until the full cycle is complete. We found 2 problems - first, a terrible odor inside and around the door of the machine even with repeated attempts to run the machine cleaner product through, and second, a drain hose at the lower front of the machine that ended up having to be drained with every single use and even then, we had the odor. We will never buy any LG product again!!!! When we contacted them, we found no one who would even listen to us.

We bought an LG Studio top of the line and are having issues with interior light bulb keeps burning out. Meat probe doesnt work. Uneven oven heating, the first call to LG was Sept 15th and they were going to send someone out, second call was Sept 25th, again they were waiting to send a technician out. Third call Oct 2nd, Nathan the customer service advisor promised he would get back to me by the end of the day with a resolution... Still waiting and it is Oct 3rd mid day. WE WILL NEVER PURCHASE ANY LG PRODUCT AGAIN.

This is the worst washing machine ever invented! The 23-year-old Kenmore I replaced was still running and better than this. If the drum hadnt developed rust spots, I would have kept it. If you want a science project that grows mold, this is your machine. I wiped out the gasket with Clorox wipes, leave the door open when not in use and it still grows mold. My towels smell like someone urinated on them. I have had service out here and nothing is fixed. I was sold tablets to wash the drum with; did not fix the problem. This was the biggest waste of money I ever spent. I want my old Kenmore back. There is no quality any more, the dishwasher I bought from Sears is of poor quality too. I was a lifetime Sears shopper for appliances. In the 35 years I have been married, we bought all our major appliance at Sears, as did my parents. Where is the quality now?

I purchased a side by side Lg refrigerator in 2018 from Home Depot. I also purchased an extended warranty for this product through Home Depot. The extended warranty company is Asurion. After 2 years and 1 month my fridge died. It would not cool. This happened on a Sunday. So I called Lg that day to find out they were closed. Then called my extended warranty dept. My first called I was put on hold for 39 minutes...only to be disconnected. My second call, after another 40 minutes, I spoke to Dwayne ** who gave me a claim number and said a service person would arrive that day between 8-4. No one showed up. That night I called Asurion again. This time I spoke with Natasha, who gave me another claim number and said a serviceman would arrive on Monday. No one showed. I then called Lg directly who told me it would 5-7 days to get a service repair date.. I then lost it...They said they have no one in my area who accepts their coverage. So now Im without a fridge, lost all my food and no repair date. This is the worst company. Do not buy their products. You will be wasting your money like I did. LG representative are location in the Philippines. They could care less about you and I... the consumer. We are thoroughly disgusted with the warranty, the product and lg. Beware...lg is not US friendly. If they were I would not have to wait over a week just to get a repair person to come and look. Wonder how long it will take to repair. And they do not provide a refrigerator to use in the meantime. You are on your own. Try another company!!!!

I bought this WT110CW washing machine at Sears and paid $722.24 including R.I. tax, in December 22, 2014. It is now May 23, 2015. I get a error code E6 that clutch is BAD, unplug machine and call service! I now see the same piece of ** is on sale at Home Depot for $576!! NEVER AGAIN A L/G PRODUCT, when the rating for them was excellent!!

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldnt cover any portion of the cost. The rep then signed off with, Lifes good! Have a really, really happy New Year! As if adding insults to the fire risk was needed.

LG made us buy the extended warranty last year when our fridge needed service, something that would cover any necessary repairs in the future as they recommended. Now, our fridge needs service again but LG is not committing to any repair. Instead they want to refund us what we paid for the warranty minus $100 (which $298), even though it says in the contract that they would reimburse the value of the fridge if the repair to the unit is deemed not cost effective. Shame on you LG for not honoring the contract. Ill call my senator, and every phone numbers out there to bring this to light.

I purchased a higher end LG double oven gas range. It is made poorly using cheap and thin material. They used a silver film for the knobs to give the appearance of stainless steel. I didn’t even realize a metal looking film was used on the knobs until it started bubbling after a few uses. A year and a half later the bottom oven displays an F19 code. An LG technician replaced the harness and the ignition. 2 years later the exact same issue happens. I contacted LG and they do offer warranties for faulty products. Their products are awful especially for what you pay. There are so many other brands who provide quality products at a reasonable price and stand behind their products. I will never purchase LG products again and DO NOT RECOMMEND their products especially their ranges, refrigerators and dishwashers. They all begin to have issues and fall apart within 2 years and you will have to keep having them repaired around every 2 years.

After just over two years, both refrigerator & freezer stopped cooling. Our utility company provides Appliance Protection service, however, after waiting a month, the technician informed me that it is the compressor. When we purchased dry ice to save our frozen foods, I told the merchant about my problem. He told me at least a dozen people with LG or Samsung refrigerators had the same problem. The problem seems to be a common issue.

My gas range was purchased in 2011. The oven igniter has quit working. My husband is handy so we tried to purchase the part cant. We were then told by a appliance repair company that they couldnt purchase the parts either and werent authorized to work on the appliances. So I had to contact LG and make an appointment for their tech to come and fix it. It took 6 phone calls and 2 email attempts to contact someone and book an appointment. If I would have known that any issues would have to be handled directly with LG I never would have purchased one of their products. I will never again purchase an LG product !!!!

On September 8, 2011, our freezer was not working - no ice, meats were all soft. I had someone come out to look at it. I put $100 out and they could do nothing. I had another company come out and after twice coming out, they had to replace our compressor which was under warranty but not the labor. Now here it is, March 14, 2012 and I went to get meat out of the freezer and it is soft and my ice cubes are very watery. What a piece of junk this is! And the rest of our appliances are LG! I am very angry and upset!

Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but thats the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just cant go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!