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I bought my home four years ago with a Whirlpool 50-gallon water heater in it. It was installed in December 2002. Well, my hot water went out. After being told I could go to Lowe’s because they would supply the part free of charge because there was a recall on the thermocouple unit. I went to Lowe's. No luck there. They told me they didn't carry the whole replacement unit and I would need a number from Whirlpool. The guy at Lowe's was very nice but said I was the fifth person to come in this week.I called Whirlpool and was told because I was not the homeowner that had purchased the item that there was no warranty on the product and that I would have to pay for the part. It cost $34.98 plus shipping, which was another $30.00 because I had it shipped overnight. Two days with no hot water was enough. Well, I got the part and hopefully there is nothing wrong with it as it was shipped in a box twice as big as needed with no packing what so ever.I just got off the phone with them again but this time spoke with a supervisor that told me there was no need for packing. There was no part of the entire assembly that could have been damaged. Will I ever buy anything with the Whirlpool name on it? Not only no, but ** no! Will I tell everyone I know about this? You bet. I am also going to write to Lowe's and ask why they are continuing to sell inferior appliances such as these. I have to tell one realtor friend about this and just placed a call to another to tell him. The first had no idea that appliances that were marked still under warranty did in fact have no warranty at all if it's a Whirlpool. I may write a letter to the editor of our local newspaper and hope that they will publish it to inform anyone reading the paper about these inferior products.Susan of San Antonio, TX
consumeraffairs.com
We purchased a Whirlpool water heater from Lowes in 2011. Everything was fine up until June 2015. We got the dreaded 4 flashes. We called for service to come out, that costed us around $300. December 23rd of 15 it goes out again. We called Whirlpool instead of a service company and the part was under warranty. We paid for overnight shipping but because of the holiday it was not guaranteed. We told them we are fine with Sat. delivery. In the meantime we had to cancel a holiday party scheduled at our house the 24th. We waited around all day Sat. for the part to show and nothing. We called Whirlpool to get the tracking number and we find out that the other service rep didn't mark our package for Sat. delivery. I am very close to just buying a new heater. I am trying to tell everyone I can about how horrible Whirlpool is. I feel sorry for any suckers that buy based on the name and don't do their research.S. of Westland, MI
consumeraffairs.com
I have a Rheem water heater Model # 22V30F with a broken "Pilot Knob". I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the "Gas Control Valve" which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.Gus of Hood, CA
consumeraffairs.com
Within a few months after I purchased my gas hotwater heater, I started having problems with it not wanting to stay lit. It was purchased in 2004. I see that this is an ongoing thing with Whirlpool. Every time I would call them, they would give me stupid answers on what it could be. One lady got hateful with me. I have replaced every part several times and I'm having problems. About every two to three months, I'm replacing thermal couple. As of right now, I've been without hot water for eight days. I called and he told me about a trip button that is in the little white thing that has wires going to the thermal couple. I push in on it and then tried to start my heater and it worked. They have never offered to replace it or even give me a discount on a new one. No one should be having so much trouble out of your hotwater tank. This is not normal. These are defective and should be recalled. This company is ripping the consumers off and we need to stick together on this and do something about it. I'm afraid to buy another heater because I can see that the new ones are still junk. What do you do?Lisa of Cross Lanes, WV
consumeraffairs.com
I purchased a Reliance 30 gallon water heater Model Number 630LORT 301 and have had nothing but problems with this appliance. I have purchased many appliances through the years having lived in CA, AZ, OR and ID and have never registered a complaint. Any issue I have ever had was at least addressed and although not always working out as I had desired at least feel that I was treated as person and treated with respect. Reliance looks to say no and make any communication difficult as soon as you contact them with a issue. The water heater has never heated above the "vacation setting" and turns off as soon as you increase the heat to "low". When contacted the first thing out of their customer service mouth is wrong installation. What? I had Suburban Propane install and Ed Staub Propane Service recheck the installation. They both verify that it is in the proper room with proper ventilation and plumbing. Reliance will ask for pictures and more pictures and tell you that they will return a call once the photos are received. They DO NOT return calls and when you call them once again and again just repeat wrong installation. This is the worst company with the poorest customer service department that I have ever had the displeasure to deal with. I would suggest that you avoid this manufacturer and product. Choose another propane water heater from an ethical company. Oh how I wish that I could turn back time concerning this purchase. Read all the other complaints and choose wisely! PS - another brand's propane water heater was in this exact location for 30 years and never had a problem, just wore out.Mike of Nampa, ID
consumeraffairs.com
Hot water heater goes out. Try to relight it as instructed. Pilot light goes out as soon as I release pressure. Call tech support. After a 10min hold time, I was instructed to rest unit, wait 10 to 15 min and try again. Did not work. Called back and was told it was the thermopile. Had it shipped and replaced at $45.00. Still did not work. Was instructed to go thru the same process of lighting it, still did not work. Then I was given a ref# and was told that my PARTS was warranty and not labor. Okay now one time I was told I WILL BE CHARGED WITH A DIAGNOSTIC FEE OF $99.00 and still no hot water. Next step LAWYER.GEORGE of Columbus, GA
consumeraffairs.com
After seven long years of one issue after another, about once a year replacing one part after another, draining the unit to replace parts, waking up to cold water, I finally gave up and replaced this Whirlpool water heater, model model # FD1H4040T3ENOV unit. Never to buy a Whirlpool unit again. Thanks for the memories.Ron of Ca, CA
consumeraffairs.com
I purchased a new gas water heater from Lowe's and paid a plumber to install it. I have been having problems with it staying lit. Once I noticed the issue, I notified my plumber and the plumber was aware of this on-going issue with these water heaters. The plumber told me to call Whirlpool and have them send me a new thermocouple. I've been putting it off until now, but realized today over the phone with Whirlpool Customer Service that the problem is with the vent. The manual that came with the water heater has a horizontal venting installation, yet Whirlpool claims that it should be vented through to the roof and they sent me, via email, the correct manual. When I asked Whirlpool how the plumber was supposed to know, she said that he should have known that it was not the correct manual (even though there is no model number written anywhere in the instructions manual) and that we should call to make sure that we have the right manual before installing my next product. So, I need to double check every purchase I make! Or is this only with Whirlpool products? After speaking with two different Whirlpool reps, I have concluded that I need to purchase a new water heater, but believe me, it will not be another Whirlpool!Chris of Mt. Pleasant, SC
consumeraffairs.com
Our hot water heater (Whirlpool Mod # BFG1F404053NOV) stopped working. I called the Whirlpool help line and was advised to change the thermocouple as they had been having issues with this particular model. I was advised to go to Lowe's, where we had purchased the heater, to get a new thermocouple at no charge to us. After changing the thermocouple, guess what? It still didn't work. I went back to Lowe's and they replaced the heater, at no charge to us (they were great during this whole ordeal so no knocks against Lowe's). Well, one year later, it’s the same issue. The pilot light will not stay lit. It’s very frustrating as it never goes out at an opportune time. In the past, the name Whirlpool ensured you were getting a quality product. I guess that’s not true anymore.Gary of Niles, MI
consumeraffairs.com
We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email. I asked to wait on the phone until the emails come though I didn’t want to wait on hold again —- I was assured they would come in 10 minutes —— I waited 4 hours. The forms never came through - I called again. Was on hold a couple of hours once again to be told by the representative that the other representative never actually sent the forms - I told him, "I’m not letting you go until you get me the forms" - he acted extremely annoyed with me - they came through. It took forever. NOW I have no clue what will happen next - the process of a warranty sucks - sitting on hold forever sucks.... The whole experience is a night mirror - a water heater should last longer than 1 year. So pathetic. Their products should be recalled.Heidi of Sun Prairie, WI
consumeraffairs.com
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