I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

The problem with water in the drawers and on floor of refrigerator section is quite common. The drain tube gets iced up. You need to replace the evaporator cover in the refrigerator section. You also need to add a drain probe to carry heat from the defrost heater into the drain tube. Before you can remove the cover, you must defrost ref for 24 hours with doors open, unplugged. To remove rear cover in ref section remove 2 screws along bottom edge and then remove plug in center near top and remove screw under it. Start prying from each side from the bottom. Release 2 plugs at top left. Make sure drain hole in tray under evaporator is clear of ice by pouring hot water down it. Install new probe and install new cover. I think that if you go to searsparts.com and enter your model number you should be able find the correct parts.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! It is more than 24 hrs, no one showed up or even called! I advice people when buying to not look at the brand but its after sales service. Samsung according to me is the worst!Original Review: Service provided by Samsung is atrocious. I advise people to think twice before purchasing Samsung because the after sales service is extremely poor. Its 2 months since I complained about my fridge. Issue not resolved yet!

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

I purchased a Samsung French door stainless steel refrigerator in August 2012, at Best Buy for 2500.00. I have never been so frustrated with any of my appliances as I am with this one. All of my Kenmore appliance lasted 25 years with maybe two repairs. After the first year 4 of the six door trays cracked, and recently the freezer handle broke off when I opened the freezer door. At this point the only thing I like about the refrigerator is the chime that sounds when I leave a door open. Every time I see a Samsung in the store I feel sick knowing that some unsuspecting person may buy one. So far... knock on wood, I have had no problem with the cooling system or ice-maker, but if and when I do I will buy a new one from a trusted brand. This has been the worst choice of an appliance that I ever made. Do not purchase this product and subject yourself to frustration!

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

Samsung SMH2117S/XAC. Would expect a quality microwave to last more than 2 years. Started displaying 5E or SE error code. Called Samsung as there are many known reports of this. They stated my model not part of the recall and would offer no support. Regret furnishing my new home with Samsung appliances. Have had repairs to dishwasher and range already as well. Buyer beware!

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we are overall very pleased with it. However whenever we do a self clean following the manual instructions to a ‘T’, the bottom ignitor fails afterwards and I can no longer bake or roast. This has happened three times and we have had to replace the bottom igniter 3 times. Fortunately we have a gas technician friend who can replace the igniter for us. It’s costs us $80 a pop but would have cost $300 each time if we’d paid for a Samsung technician. I have sent an email with product serial number, etc. and photo of burnt out igniter and had an instant reply from customer service asking for more information. The strange thing is, when I try and reply to the email or try to send another email to Samsung, the emails are immediately blocked. I ended up doing an online chat with a service technician who informed me I had to pay a $5 refundable charge with all my credit card information in order to receive a reply (answering questions they had asked me for!!!). Total run around and obviously a deliberate action by Samsung in order to avoid dealing with a known fault with this particular gas range. One disgusted Customer.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

Samsung refrigerator is the worst purchase I ever made in my life. Couldnt even last for 2 full years. And service department is insane. They give me appointment 3 times to come fix but nobody shows up and when you ask them why they didnt come they have nothing to say except sorry.

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

This is an awesome refrigerator. You have tons of storage space and is well designed to be flexible and easy to adapt to varying needs. The only thing bad about it is the ice/water dispenser. It takes forever for ice to come out and because the tray is so shallow and poorly designed it is constantly getting water all over the floor.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

The refrigerator is good but freezer part is too small. The Samsung customer service is the worst and I will probably not buy any appliance from them again.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

We have had the Samsung Refrigerator Model RF263BEAEWW/AA for about 1 1/2 years now which we purchased from Conns... a.k.a. Cons. This will be the 3rd time that we will have to call the repair service for repair. Because our refrigerator is out of warranty, we are, so to speak, been screwed by the pooch. Conns will not step up to the plate and offer any kind of service or help... Will never go there again, nor recommend that store. (NFM here I come). Nor will Samsung say that there is any problem with this defective product though they have Class Action Lawsuits against them for similar products. Needless to say, we will never step foot into a Conns (Cons) store again, nor buy Samsung if they will not stand behind their product. If anyone has any suggestions or help, it would be appreciated.

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

Nice to look at, but difficult to keep clean. Shows streaks. It is pretty much problem free and we enjoy water and ice in the door. I love freezer on the bottom.

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks Ive been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is Maam we will get back to you. Maam you will have to wait 24 to 48 hours. Maam you will have to wait 24 to 72 hours. Maam its being processed now. No maam you cannot speak to supervisor. I heard what you said maam. I will not let you speak to supervisor!! Oh and Maam you will just have to wait for your refund. We dont know when that will be. Most disgusted by the Samsung Company.

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

Purchased a home and did a remodel and purchased a Samsung appliance package from Home Depot. The dishwasher has been a NIGHTMARE!!! I am the only one in the home so I don’t run it every day but once I did begin to use it and not even 2 months later had to have the pump replaced. One month later YET another repair! Spoke to a representative who said they would refund my money and she would send me an email with how to get this. Received the email and provided them with everything they wanted. Waited a month and No refund check. Called NUMEROUS time to take 10 minutes of explaining to have them transfer me to claims where THEY DO NOT ANSWER AND YOURE ON HOLD FOREVER!!!I called numerous days in a row and have sent emails every day with no response!!! HORRIBLE!!! So I called and explained to Home Depot and they said there is nothing they can do! It is absolutely ridiculous!!! Pay over 400$ for something and it is not overused and you can’t even use it!!! For Home Depot to support this manufacturer is very sad!!! Will NEVER buy from Home Depot again! Nor will I tell anyone to purchase Samsung!!

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the lemon law apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

Samsung has manufactured a defective refrigerator in 2009 (or later). They make you go through hoops to get your money back. The CS is trained to drain you hoping you’ll give up! Sadly since 6/19 they have issued over 3million In refunds for this fridge. Every penny of that has taken customers blood & sweat to get it! DON’T BUY SAMSUNG!!!

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

2500.00 wasted. Samsung would not repair/replace our 3 year old refrigerator that had compressor failure due to what they call physical damage. Micro holes in the copper lines to the compressor caused the compressor to fail. Samsung claims the sulfur in the air of our house caused the failure. The warranty is 5 years parts and labor, 10 years parts. They charged us 100.00 to diagnose the problem. We talked them down from 200.00 because we already had a repair man confirm the compressor failed. He stated that the copper lines are really thin and cheap. Samsung had to have their own people check it. We do have well water but it is treated and we never hooked up the water to the refrigerator. Samsungs recommendation to us was to coat the lines with a good paint to protect them. We did not have any issues with the Whirlpool refrigerator we had prior to this Samsung. Has anyone else had a similar problem? We think the warranty should have mentioned an exclusion for sulfur in the air and we think they should honor the warranty. We will not purchase Samsung products ever again, poor customer service.

I bought my a Samsung RS-261MDWP model # refrigerator about 3 years ago from Best Buy. It has been a nightmare. Within the first 6 months I had 5-7 service calls. Thank God I purchased the extended warranty. The ice maker went out, the display board stopped working, they had to replace the motherboard, and a couple other things. Finally, after about 3 months of nonsense and not getting all the repairs done in a timely fashion, I was so fed up that I just walked in to Best Buy and demanded they give me another refrigerator. Of course I got the story that it has nothing to do with them and I would have to call Samsung or their Geek Squad department at their toll free number. I demanded to speak with the store manager or someone in corporate. I told them I have had several different men in my house for the past 5-6 months because the 3rd party company they are using for repairs doesnt know what they are doing and keep sending different people which all say its something else every time. I finally got a higher up manager that agreed that this was ridiculous and gave me whole new refrigerator. It wasnt even 6 months before we had to have a service call on that one. I have even ignored some of the other problems just because I dont want to have to keep calling them because they put you through so much. Today I had no choice because it has begun to make so much noise, it gets louder than the television. I will never buy a Samsung again. It also has started to freeze up, meaning it locks us out from getting water or ice so we have to unplug it for about 1 min so it will reboot. I say its possessed.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

Purchased a Samsung refrigerator RF220NCTASR/AA September 2016 In January. I experienced food poisoning and food spoilage. I bought a thermometer to check temperature and it was hovering at 42 degrees even when turned up all the way! There is no way to know how long this was going on!! Service response was terrible and I was forced to wait almost two weeks for a tech to come out and slap in a new assembly cover on Feb 1st. The next day the problem was worse. The temperature would go from 32-42 degrees in as little as 30 minutes. I still have not been able to use the refrigerator as it is unsafe and they will not come back out to service until Feb 6th. Meanwhile, I have called corporate demanding a new fridge from Samsung, hhgregg and have file complaints with the BBB, local TV stations, and newspaper.

New technology wonder wall dishwasher error code F3 Failure and will not start back up. Immediately contacted HH Gregg where we purchase unit and extended warranty but they would not engage as they said under Samsung warranty and to call them, although only a week old. No one has answered Samsung Customer Service so still trying to reach them...

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. Yeah, they do that, said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. Yeah, they are loud arent they, said the technician, but it is cooling, right? Fast forward to October, 2016. This refrigerator can be described as: 1) Ready to launch, 2) A Mack Truck idling in my kitchen, 3) a flat head V-8 without oil - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly. I know all new refrigerators are low watt, run a long time efficient just like my prior 18 year old Kenmore, but just about every morning after it has been sitting there with the door closed for 7 hours, it is cranking away, seemingly at its loudest. So I called Best Buy because I bought the 5 year warranty. No problem, we will send someone out right away. Guy shows up, Yeah, terribly noisy, well put in for a new compressor. Wow, that is great! Then there was this huge mess up between the Best Buy/Geek Squad hand-off to the people that were going to actually do the work. Two weeks later, technician shows up 10 days late. Thats the noise they make nowadays, yep. If your refrigerator was behind a cabinet, you would not hear all that noise, besides, todays units run at a higher speed. What a bunch of silly excuses. The guy left saying, It is what it is. I say, Samsung has a problem. The noise is not to be tolerated. At this point I am going to see if I can trade this thing out for something else. Noise=loss of energy. I would love to put an amp meter on this for a period of time and see what energy levels this thing is really consuming. After this review, I am going to upload a video of this rickety mess on YouTube, write a bunch of friend and see if it will go viral. Back in August of 2015, all I wanted was a refrigerator that does not dominate my space, it is that bad, it is very annoying, unnecessarily so. Other than that, it is a nice unit and everything else works just fine. In fact, sometimes, but not always, it does run quietly. It is capable of running quietly, they just have a problem with it being noisy most of the time.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

I purchased a Samsung dishwasher in 2013 from Lowes. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesnt work.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

Fridge had problem within 1.5 year, tech came, fixed it, in total of 3.5 years, complaint again, out of warranty, had to pay to technician $135, he said fridge irreparable, Samsung offered $ 650 to get a new fridge. In 3.5 years we are expected to buy a new fridge, fridge should last for 15-20 years. Not happy. Not to mention buying Samsung last time... thats for sure.

I purchased an 9187 OTC Microwave in 2010. In 2012 and again in 2014, I have had to replace the control panel due to the 5E error. Samsung insists this is normal, that the electronics routinely fail during the life of the appliance. I have tried isolating the ribbon cable as suggested by some comments, without success. Ditto for unplugging and cleaning the leads to the keypad. With 300 complaints on this site alone, something is wrong with the design of these microwaves and I am surprised Samsung will not acknowledge the issue.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and cant find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a real problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

RF28HFEDBSR/AA: The ice maker worked good for about a year. After a year ice maker freezes up and ice cubes clogs up. This happens at least once a month. Then it takes 3/4 days to unclog. We had new ice maker put in but it didnt help. Its a beautiful refrigerator - too bad it doesnt have a good ice maker. There needs to be a recall.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side model # rs25h5111sr. Its 2015 & with the tech we have now, there shouldnt be these issues. I have over 5 major complaints about this fridge! 1st the noise! When we open the freezer door & then shut it, it sounds like the haunted mansion over @ Diz! It expands & creaks like the walls in the haunted mansion. It was so comical, I invited neighbors over to witness it! They think its hysterical, we do not! When we also open the freezer door & shut it, theres a knocking sound like someone with a hammer is banging for about 3 or 4 times! The thing pops & cracks but not just little pops or cracks. Its so loud it awakens us in the middle of the night! Sounds like someone breaking into our home. The motor is also noisy... why? Did Samsung forget to put needed insulation in this fridge or did they just make it cheaply? After realizing the drawers were cheap slide in & out, we have decided Samsung made everything CHEAPLY! The ice machine sounds like a fire hose when it fills the ice tray. Weve adjusted the water pressure & still sounds the same! We were going to return it the 1st wk. We called Samsung & were told that the fridge needs to adjust & the plastic is new... yada, yada, yada. We also didnt return it due to it works its just SUPER NOISY & getting it in & out of the house is a total fiasco! Samsungs engineers need to go back to school & learn what fridges In the US are supposed to sound like, which is quiet! The other issues we do not care for are: The drawer placement, along with no wheels on the drawers & the unusual light they decided to put in the back of the fridge. The light isnt a good kind of light. Its eerie which goes along w/ the haunted like noise that comes from it! Dont buy this fridge if you want peace & quiet!

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

We purchased the door-in-door, Samsung, side by side refrigerator in November 2016, from Best Buy. We are extremely happy with the larger refrigerator with easy access to beverages. However, the ice maker and water dispenser are the worst. Not only is the ice maker very loud but it ices up and needs to be removed and cleaned out constantly. Also, there isnt any easy access to the ice from inside the door when you need large amounts of ice without taking the unit out. Even with these small problems, the overall reaction is that this was the perfect refrigerator for our family.

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

This stove is awesome it does everything that I want and has no problems with burned lighting as are old stove did even though it is converted to propane. It was easy to convert and adjust the flames.